Service dog and owner told to leave Whole Foods

The man says the store's manager misunderstood that the dog was a search and rescue dog

[@scottwpilgrim]

When I worked at a fast-food joint, I tried to tell my manager about the ADA act, but she refused to listened. The guy with the service dog did not take it lightly, and filed a complaint with head office. Needless to say, she had a new one torn into her by the district manager- whose husband also had a service dog.

[@filthycasual8074]

that dude gets free food for him and his dog

[@shastafog2516]

Forget the paperwork. As a CGC certified evaluator, it takes 2 minutes to see if the dog is a working dog. No barking, fearful of fast movement, focused on owner. That young German Shepherd is either one of a kind, amazing. Pretending that going to a socialization class with the American Veterinary medical Association is enough. Let's not demean the dogs that really did it right.

[@arazusaysbah6784]

" As a CGC certified evaluator," LOL You're such a tool.

[@1950Grendel]

The ADA doesn't require formal "paperwork" but many organizations offer it to those who think it may be helpful, so having documents shouldn't be a "red flag". If the owner can answer the 2 questions employees are allowed to ask, that should be sufficient.

[@grannysweet]

@Lost Hero god bless you.

[@freedomsequinealsotatyanas960]

Thank you

[@alexandriamancheck3474]

Emotional support dogs are pets and are NOT allowed just anywhere. A city health violation for dogs to begin stores where food is served and prepared.

[@j.richards2346]

@@alexandriamancheck3474 Many Dogs have better hygiene than Hole Foods werkers . 🤡👈🏾

[@kandieskew2268]

@Tiny Princess thats what I'm screaming@@

[@missmoxie9188]

You are only allowed to ask a person with a service dog two questions. You can ask if they're a service animal and what they're trained to do. Legally you cannot ask for paperwork, you cannot ask for medical records, you can't ask for anything else. And before anyone makes the argument that they'll have paperwork it's very easy to get fake paperwork to pass a pet off as a service dog.

[@missmoxie9188]

volcano hi if someone has a service dog they take care of them But you can’t invade someone’s privacy by asking them more than if it’s a service dog and what it’s trained to do

[@alpha-qh1if]

Miss Moxie by the logic of your comment i can bring my pitbull to the store an "clame" its a sd

[@1stamendmentmedia464]

@@alpha-qh1if Ha Ha. It's not Moxie's "logic", it's the law. Did you even watch the video? By the way, you better not "clame" anything. 🤫

[@kaylind2881]

@@alpha-qh1if If you do that you're making it 100% more difficult for legit service dogs and their handlers to have any credibility with stores and are adding to the growing problem.

[@bmwfan1988]

@@1stamendmentmedia464 learn how to spell you fat moron

[@bodyshott65]

These people don’t need paperwork! Why is this still a conversation? Damnit!!!

[@johnsietsema9647]

Amen. These store owners create their own ill will. They need to learn the law and understand why it was passed.

[@MyleeBenoit]

First Last that’s 100% correct

[@benbarry1330]

DetroitToTX65 service can’t be refused to anyone no reason needed

[@ok4412]

@@benbarry1330 can*

[@benbarry1330]

OK yeah spell check thank you

[@grannysweet]

I had problems at a whole foods where an employee was told to follow me and make sure my dog doesn't do anything wrong. she kept distracting my medic alert dog, even after being ask to stop 3 times. I called the cops. Found customers who were Karen's and gave them something righteous to gripe about. Bottom line set to a Christmas Carol: 7 screaming Karen's, 4 crying clerks, 3 crying kids, 2 dr.s with phones holding ADA web pages, 1 gleeful lawyer taking notes and talking snack to cops and manager alike, Aaaaand an old broad in a Walker with a true fur Hero. Manager was transfered not fired. Basically run out of town.

[@lisaduncan1239]

There is NO Certification or Registration for Service animals!!!!The ADA DOES NOT ISSUE those....it is not REQUiRED!!!! It IS ILLEGAL to ask..demand..any kind of documentation!!!! There is NO Such thing!! To interfere with a disabled person and their animal is a FEDERAl OFFENCE..and carries a nice fine....if that ever happens to me..I will file a complaint ..Ignorance is one thing.. Stupidity is a CHOICE....and for that there is no cure....

[@AngelicaCline-i6d]

It dose make me mad at all the people that don't know the rules but also all the fake service animal people.

[@warondogs8199]

what do you need a service dog for?

[@roughcollies1811]

First mistake: shopping at Whole Foods.

[@hughdixon8450]

Rough collies did whole food dirty lmao

[@margies5625]

I had the police called on me, too. I had a hearing dog who has since crossed the Rainbow Bridge. Store owners were upset -- the policeman walked in, saw us, smiled and said, "Oh, hi!" We'd introduced ourselves to the police earlier.

[@amanofmanyparts9120]

Absolutely bleeding ridiculous. Wholefoods admit they're in the wrong, but the man is still banned from all their stores in the whole fricken' state! How about how they've put a man (vet?) with PTSD through an ordeal that would give many without PTSD a panic attack? I can only strongly suggest that Wholefoods be boycotted until they reverse that decision and admit their fault in this matter.

[@AngelicaCline-i6d]

I am not sure how a service animal helps with PTSD, seems it would be an emotional support animal, they stay at home.

[@fluttershypi]

@@AngelicaCline-i6d they are trained in tasks to help with PTSD symptoms. google it. PTSD can be debilitating, to where you cannot perform normal functions. the dog helps alert to oncoming anxiety attacks and even prevent them, do deep pressure therapy to calm the handler during an anxiety or panic attack, guide the handler to an exit and through crowds, pick up dropped items (when having an anxiety or panic attack its common to be unable to carry things bc the shaking and anxiety). please do your research. I have ptsd from a mass shooting and i need my service dog as literally anywhere in public activates my ptsd symptoms. my service dog helps interuppt them and calm me down before it can get worse, and helps me leave to a "safe" place where i am no longer feeling safe. ptsd service dogs can even interuppt night terrors and do dpt to calm down a handler, as well as bring the handler their medication, turn on lights, do body blocking to help the handler feel like their back is being watched and also alert the handler to approaching people, etcetera. service dogs are trained in obedience and do tasks to help the handler with a disability, emotional support are untrained and dont know tasks.

[@btsismyoxyjin2013]

​@@AngelicaCline-i6dinternet doesn't cost much so just search on your own. If a doctor recommend service dog then obviously it's very important whether you understand it or not.

[@sharondavis6016]

The deep ignorance of people regarding service dogs is unbelievable. Organizations that take this illegal stance need to be fined, charged and visit court along with the idiot employee who humiliated the person.

[@hollymarie3300]

There is NO such thing as a service dog ID or paperwork or certification or registration it is news like this that gives true service dog handlers public access issues. He may really need a service dog and may be just confused but even then it takes about 2 years for a service dog to finish training and about a year to be able to practice in public with enough training and that german shepherd is no older than 6 months.

[@Mwoods2272]

If you don't need paperwork, Can I say my Maltese is a service dog even if he isn't so I can take him into Whole foods?

[@alpha-qh1if]

Main Street Boxer where does it say that lol if some one with problems and can passout bring their dog in a store why cant some one that wont passout at least the dogs watched the hole time ppl with sd are no better than others lol

[@aliceantonia62]

@@alpha-qh1if because faking a service dog is illegal?

[@DedraAmbroseandSnow]

@@alpha-qh1if STFU YOU MORONIC TROLL

[@DedraAmbroseandSnow]

@@aliceantonia62 he hates us disabled people. He thinks we should all stay at home and never leave our home.

[@skaicampbell9465]

too young to be a service dog and service dogs don't have paperwork I'm sick of fakes so annoying this is what gives us actual disables a bad rep

[@maleficent5381]

I thought the same thing. That dog still has its puppy fluff.

[@meramec]

THERE IS NO REGISTRY FOR SERVICE DOGS!!!

[@JustMe-ec2ph]

ADA does not require service dogs to be registered but your information that there is "no" registry for service dogs is incorrect! Q20. My city requires me to register my dog as a service animal. Is this legal under the ADA? A. No. Mandatory registration of service animals is not permissible under the ADA. However, as stated above, service animals are subject to the same licensing and vaccination rules that are applied to all dogs. Q21. My city / college offers a voluntary registry program for people with disabilities who use service animals and provides a special tag identifying the dogs as service animals. Is this legal under the ADA? A. Yes. Colleges and other entities, such as local governments, may offer voluntary registries. Many communities maintain a voluntary registry that serves a public purpose, for example, to ensure that emergency staff know to look for service animals during an emergency evacuation process. Some offer a benefit, such as a reduced dog license fee, for individuals who register their service animals. Registries for purposes like this are permitted under the ADA. An entity may not, however, require that a dog be registered as a service animal as a condition of being permitted in public places. This would be a violation of the ADA.

[@ozarkbees]

The News team needs to do better research as there is NO registration for service dogs.

[@JadenYukifan28]

there is Registration for Service Dogs, but they don't need to take it with them or show it to anyone

[@JadenYukifan28]

@Tiny Princess The Dog has to be registered to be a Service Dog, that was what I heard and they have companies that train them

[@geilertobi231]

@Tiny Princess Woah, someone finally got to feel big again huh, lil princess acting like a grown man. Ugly

[@JadenYukifan28]

@E Boston I realized that now, so forget about my two comments

[@CactusPlant818]

Oh my goodness what a cute dog!! 🥰

[@aliciamelendez4168]

To the Austin Whole Foods Market Manager in this video: You went on the word of one of your customers who clearly violated state law, violated federal law, violated the Constitution of the United States of America, violated the United States Military, and violated the Americans with Disabilities Act by discriminating against another one of your customers who happens to be a United States Veteran with his service dog. You should’ve banned that customer who discriminated against people with disabilities.

[@hansbaeker9769]

The store employees aren't allowed to ask anything but the two questions. I don't believe that there is anything in the law that makes it illegal for another customer to ask.

[@billybassman21]

All these service animals denied entry and none are for people that can't walk or are blind. It is usually people with PTSD or some other mental illness. I know the disabilities act allows it, but it seems like way too many people are using it as an excuse to bring their dog with them and to be a victim.

[@rachelpollock8863]

Oh, an ass kicked my SD and me out of a Publix in downtown St. Pete. He said the dog was sniffing! I have severe asthma with severe allergies. My dog sniffs for the allergens which trigger deadly asthma attacks. This idiot was an assistant service manager. Please contact corporate offices if you are discriminated against. Then an attorney if need be.

[@Kaiandherfloof]

Rachel Pollock I would have MADE them figure out that my dog was an asthma dog and if a service dog started sniffing me I would stop and let it sniff me I mean really. It isn't a big deal but stores make it a big deal.

[@groundcontrol436385]

Rachel, didn't you explain the task your dog was trained to do? If so, did he still kick you out?

[@greenlawnfarm5827]

You should only have a service dog in a store if you are blind. You should be able to see things that you are allergic to without needing a dog to do it.

[@TheWolfspirit22]

@HaywoodThat's rude!

[@greenlawnfarm5827]

Well thats not a good reason to need a service dog. If she starts to get alergies she can use a inhailer like everyone else who has alergies has to. But its ok as long as she doesnt take the dog into stores. Other people can be alergic to dogs or not want to eat with animals.

[@andreaguidebeck2305]

Store employee lied to their management. But needs to be educated.

[@JadenYukifan28]

A Customer said it was a "Search & Rescue" Dog, so it was their fault.......

[@dontbotherreadingmyname6146]

Also service dogs don’t need special vests or ID cards to know they are working dogs , the vest doesn’t determine if it is a service dog , it’s behavior does

[@JohnSmith-yq7gu]

You need the ID card, legally. The vest is to tell people not to pet the service animal.

[@coollikegrass2489]

@@JohnSmith-yq7gu No... federally in the USA you don't need an ID

[@JohnSmith-yq7gu]

@@coollikegrass2489 You don't need to carry it with you in every state, but legally you need to have the ID at home at the very least, otherwise it isn't legally a service dog.

[@coollikegrass2489]

@@JohnSmith-yq7gu No there is no ID in the states that you are required to legally have to make your dog a service dog. Below is literally a cut and paste from the ADAs website. Please take this time to educate yourself. "Q17. Does the ADA require that service animals be certified as service animals? A. No. Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry. {There are individuals and organizations that sell service animal certification or registration documents online. These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal.} Q20. My city requires me to register my dog as a service animal. Is this legal under the ADA? A. No. Mandatory registration of service animals is not permissible under the ADA. However, as stated above, service animals are subject to the same licensing and vaccination rules that are applied to all dogs."

[@JohnSmith-yq7gu]

@First Last You seem to be confusing ID with ID card. You have to get them registered, and that is ID.

[@MisakiBlossom]

This entire fucking video screams "scam" to me. The "ID" tags, the 'certification' paperwork.. Does nobody read up on the ADA anymore? Did the mass amounts of 'certification' paperwork not raise a red flag for this news station??? Not to mention, this pup looks between the age of 3-5 months. Normally that's a little too early to be doing PA work, unless they have been properly trained and the handler is confident in the dog's ability to remain professional in public. I understand that this man has been medically diagnosed with PTSD, but please, do your research before just getting a dog and training it for Service work, and sending them out into the public. Anything other than medical paperwork is not covered by the ADA and raises huge red flags to other teams and some businesses who know ADA law.

[@brianloveless2717]

Shut up.

[@brianloveless2717]

@Angelo so what.

[@thebandit7623]

Ok many people here have missed the fact that this man presented his dog as a search and rescue dog and not as a service dog. By claiming both he is discrediting the dogs service. Search and rescue dogs are not service dogs. Unless the ADA has made search and rescue dogs protected under that law. So whole foods had the right to kick him out because the dog was not presented as a service dog. Also the news station never dig deep on if the S&R dog is under the ADA law. And even if the law was broken by whole foods they can claim that this person miss represented his dog by saying search and rescue and not service dog. It would be missed by falsely representing the dog.

[@julieeverett7442]

I saw that one too

[@benjamindorough6129]

Shocker that the manager made up something to save his skin. Why are you saying its "a fact" that he presented it as a search and rescue dog as if you know its a fact?

[@kandieskew2268]

@@benjamindorough6129 the dogs tags and leash said Service dog. The man said he tried to show medical!!! Paper work(far more that I would ever do) and mgr would not listen.....I agree mgr trying to save his skin!

[@thetrainwreck1469]

Because the manager was a bald ass liar

[@devbrew935]

If that ever happened to me I would say ok I’ll take my business elsewhere such as H-E-B

[@djs12007]

I grew up all kinds of dogs, so I don't think I would object to service dogs, but regardless of what kind of dog it is, the owner is responsible for any mess or "business" the dog makes. Maybe that's why food establishments are so strict. They must comply with a lot of health code laws. It would probably be a good idea to the Service dog industry to get some guidance from the Health Dept.?

[@virginialangford6257]

Thing is some of don’t like to shop in stores with dog mess…I have ( about 3 weeks ago) seen a dog in a grocery cart pee and poop right through the cart onto the floor…the cart won’t be washed…you might put your kids or food right on the place the dog delicates…nice

[@bokvarv1926]

the right action by the cops would be to enter the store, say that the dog is allowed, if the manager then refuses the cop CLOSES the store, with what ever that entails for the manager and the employees. Then direct any questions or complains to the the manager. THAT would send the right message and prevent this from happening elsewhere as well

[@alpha-qh1if]

Bo Kvarv cops cant close a business 😂 you can tell the dogs not old enough to be a sd or atleast some can

[@bokvarv1926]

no you can not, and the cops can actually make such demands, after all if you run an illegal business, it becomes one once you break a law like this, then the cops can shut it down, and direct corporate to the manager. If the cop had denied a black man for being black they would be shut down, and this is exatly the same thing

[@Jane-bd7ut]

@@bokvarv1926 The dog is clearly still in need of training (needed to be lured into a down with a treat) and is well under a year old. plus the documentation of it being a "registered service dog" is available on a scam site www.usdogregistry.org.... It may be a service do in training we don't know but it is clearly not a full fledged service dog as he claims.

[@grannysweet]

@@bokvarv1926 GOD BLESS YOU!! THIS SHIT WOULD STOP OVERNIGHT. HERES THE FU@KING ANSWER WE'VE BEEN LOOKING FOR. but then we have to trust the cops. They often don't defend our rights. We're not asking for special treatment, we're demanding fair. It's not to Gd damn much. Bo k, are you running for office? Your an idea guy.🤔💖🐶

[@sorrajade8759]

Honestly carrying ID, certification,and medical documents causes a bigger problem.

[@jokertheservicecat818]

Sorra Jade you can't self diagnose and get a service dog medical documents are required

[@coollikegrass2489]

@@jokertheservicecat818 No medical documents are required, not in the states

[@jokertheservicecat818]

@@coollikegrass2489 guess everyone can get a dog and pass it off as a SD

[@coollikegrass2489]

@@jokertheservicecat818 Not if businesses actually enforce laws and ask the two questions, and kick out dogs that don't qualify, are out of control or not potty trained. They are too scared of lawsuits now

[@jokertheservicecat818]

@First Last no wonder why fakes exists anyone can say they're disabled and get a service dog

[@TD-jn4tv]

There is NO legal registration!! It is illegal to ask for such papers. I wish someone would learn to read the ADA and learn it.

[@TD-jn4tv]

mike boultinghouse so I am relating you to the ice pick. Unable to learn. Don’t bother to reply with yet another unintelligent answer....

[@CupcakeHD25]

There is no such thing as service dog paperwork or ID!!!

[@Iceblinkwolfsong]

Main Street Boxer No, there isn’t. There is absolutely no ID, registration, certification, or and other paperwork. Don’t spread misinformation.

[@Iceblinkwolfsong]

Main Street Boxer Plus it can be very detrimental if you show store staff your “paperwork” and then the next team that comes in that doesn’t have paperwork will be denied access because you want to cheat the system and make it harder for everyone else.

[@Iceblinkwolfsong]

Lost Hero There is no federally recognized registry for service animals. That’s my point. Besides, I am talking about the scams sites that offer to register your dog as a service animal and you will get an ID, registration card, or other bullshit paperwork for you to pull out if you’re having an access issue. The voluntary registries that you reference are not the same thing.

[@Iceblinkwolfsong]

Lost Hero Lost Hero Lost Hero Calm the fuck down idiot. I’ve been disabled and a service dog handler for years, I know what I’m talking about. In my original comment, I was referring to federal registries and registries that claim to register your dog and sell IDs and other things. But because you couldn’t seem to understand, I elaborated on that and explained which type of registry I was referring to in my reply to you. Got it now? Great, now stop replying to old ass comments and trying to make life harder for those with disabilities and service dogs.

[@Iceblinkwolfsong]

Lost Hero Lost Hero Yikes dude you are a walking cringe vest. Now stop harassing disabled people.

[@williamfields7287]

Lawsuit coming ... Manager needs to be GONE !!!

[@SK22000]

PTSD is bad, I never leave the house because of it, unless I really have to and it’s usually short trips

[@Jfresh55]

dogs not old enough to be a service dog anyways. it takes at least 1-2years to be trained either by owner or professional. if I'm not mistaken, puppies in training are not quite considered service dogs even though they are training to be a service dog

[@Jfresh55]

Also, there's no paperwork to prove its a Service dog. not sure the paperwork he wanted to show the officers was medical documents regarding his ptsd or those fake service animal documents. which, from a glimpse, they showed a certificate, which is a COMPLETELY FAKE peice of paper. a dog needs to be trained extensively before its considered a Service dog. personally, from my viewpoint, he should be banned. not by which the owner said, but for not obeying the law

[@gayjesus999]

Josh H service animals in training are allowed in public places unless there are causing problems

[@dan79transam65]

@@Jfresh55 you must be the one who couldn't mind their business and questioned him about it. Obviously you have a problem with how other people live their lives and yours must not be to good

[@vegasgirl3538]

If the owner told the Manager the dog was for "search and rescue" then no, that is NOT a service animal and it doesn't have the right to be in the store.

[@johnkeane5641]

Ain't you a barrel of laughs

[@omargoodman2999]

The owner didn't say it was a "search and rescue" dog. He told them it was a "service dog" but the manager misinterpreted that to mean police or military service and just simplified that in his mind to "search and rescue". And then, once he had that anchoring bias in place, he wouldn't accept any correction on the matter.

[@mikemantle]

PTSD is NOT a disability. His dog if anything was a therapy dog or comfort animal NOT a service dog. The dog must perform a function in regards to the disability. Such as a guide dog guides a blind man. If a blind man had a dog not to guide him but because he gets stressed out in public then the dog would not be a service dog. Only service dogs (or miniature horses) are covered under the ADA

[@FR-tb7xh]

Actually, PTSD can be a bona fide disability, if it is severe enough. And those with such PTSD can have service animals that are tasked with recognizing breakdowns before they happen and ways to mitigate them. Their tasks can include signaling the disabled person to sit down and providing body pressure to calm the person and more. Those people truly need their service animals by their sides to function in potentially challenging environments. But it seems anyone can claim PTSD anymore, judging from all the KZbin videos taken by young women, in particular, whose bodies shake uncontrollably yet are able to video themselves with a steady other hand to hold their cameras. Too many seem to pick fights, weaponizing their ‘disabilities.’ As to this guy in particular, his story just doesn’t pan out IMO. He was mighty fast in pulling out documents as if they proved his dog was a service animal. They didn’t. And for him to claim his dog was certified or registered as a service animal was fraud *unless* he was in one of the rare communities in the US that will actually certify or register residents’ service animals and provide a special tag as a courtesy. Outside of those communities, such certification and registration is bogus. Also, I didn’t catch him saying it in the video, but some are saying he explained that his ‘service animal’ was trained in ‘search and rescue,’ of all things. If that’s even true, just because a dog is trained for an important service doesn’t qualify it as a ‘service animal’ under the ADA. Unless the man runs away when he has an episode and the dog has to find him! 😉

[@mikemantle]

@@FR-tb7xh I agree with what you wrote. Also even if someone has a legit service dog you can still deny them entry in a public space if the dog acts inappropriately. Such as barking, growling, wondering around, jumping up on people.

[@FR-tb7xh]

@@mikemantle Absolutely.

[@paulbaranofsky4995]

I would take my business elsewhere if I was this guy

[@Jane-bd7ut]

That "service dog" certification is able to be purchased online for anywhere from 70-200 dollars at www.usdogregistry.org, plus that dog looks under a year and still needs additional training, still needs lured into a down... Service dogs don't need papers or IDs...

[@Iceblinkwolfsong]

Jane Some states give access rights to service dogs in training, but you’re completely right about the certification.

[@Jane-bd7ut]

caballo sin dientes As far as Texas laws go that I have read so far they apply to “service animals” not SDiT. Either way then he should have clarified it to be in training if it was, not claimed full fledged SD...

[@lindymcdonald8945]

I was told to leave a pharmacy with a guide dog puppy in training ..I told the woman behind the counter he was a guide dog and she snapped back "he's not a guide dog" ! Despite the fact he was wearing his jacket and had a lead with a flash identifying him as a guide dog . Some people just hate dogs .I hope she never finds herself in need of a guide dog one day ,because she wouldn't deserve one

[@ohana8535]

He is NOT a guide dog until his training is complete. If you are not in a state that allows service dogs in training access, keep the dog in pet friendly places. And stop being mean. It's ugly.

[@lindymcdonald8945]

There is an agreement that guide dog puppies are allowed access into buildings based upon goodwill .otherwise how do you expect a guide dog could ever be trained .They don't just become a guide dog .They have to have experience .

[@littlebitofhope1489]

@@lindymcdonald8945 An "agreement" is not law. They can also deny you access. You need to train the dog where pets are allowed, or people have agreed to allow you. You do NOT have access rights.

[@lindymcdonald8945]

Only someone who was ignorant and lacking compassion would deny a service dog.it's only through being allowed into spaces they can learn to be fully trained .

[@ohana8535]

@@lindymcdonald8945 Then move to a state where SDITs are allowed. You are NOT a trainer, and to be honest, most puppy raisers I have met (and I have met a lot) are complete bigots to any Service Dogs other then the type they are raising. So don't give me that attitude. So either move, or get the law changed. And stop whining. You sound silly.

[@julieeverett7442]

one there is no paper work two that is NOT service dog, that is only a puppy, it takes at least a year to train, it is NO WHERE NEAR old enough, good on the store

[@julieeverett7442]

I KNOW the law dickwad, there is no legal paper work for service animals in the US, unlike Australia that actually DOES register their animals this is a PUPPY its not old enough yet, has it even undergone basic puppy training yet

[@fhuber7507]

Because there is no legal standard for what training makes a dog into a service animal... there is no way to enforce the ADA. There are people who print their own documents when the animal has ZERO training.

[@JohnJones-ec2uc]

It seems like the question is he a "Search And Rescue" dog,,,,or A "Service Dog" ???? To serve or to search,,,,,that is the question.

[@tjbishop1400]

You can ask two questions Can't ask for paperwork

[@juliefennell6919]

Dude doesn't know this because his ESA is a fake service dog. His dog is faker than Jessica Rabbit's titties! I wish the grocery store would spend 20 minutes and talk to someone with a real service dog. Oh make sure they bring their fake credentials and fake paperwork.

[@anlewi1]

There is no registration for service dogs.

[@maya6495]

Paperwork? Service dogs don’t need paperwork 🤦‍♀️

[@patchesdoreen7]

I WOULD PREFER A SERVICE DOG OVER UNRULY AND DISRESPECTLY CHILDREN AND SOME ADULTS

[@heidim6468]

Whole Foods you should give this man an apology. For Gods sake he's a vet and served this country and deserves respect with his dog.

[@Nick-zi5sf]

Wait wait wait- Why does he have a “service dog” registry, those are fake?!?!?! And showing the registry is just telling people that it exists

[@karylmorgan7320]

The "comfort"dog thing is what hurts the legitimate service dog. A service dog is trained to provide a specific service to their master i.e. a guide dog for blind. They have been trained and tested for years before they get the vest. "Comfort" dogs can be any dog you buy and want to carry with you everywhere and that has become somewhat of a pain in the neck to businesses.. Some docs give letters to owners, owners out scarves around dogs neck and ecpect to take them anywhere.

[@ellathe_shihtzuk9398]

the easy fake give away,is having a registration,no owners can fool me 😂

[@charlleedodson]

As a service dog, he is not required to have paperwork. Not to say the dog is not trained for the task of helping his PTSD, but there is no paperwork. Plus, businesses cannot require paperwork or proof that the dog is a service dog.

[@cielonehellofaservicedog4648]

it is a puppey no way it is a service dog...it isn't even old enough to be trained..

[@trueloveingod2691]

That’s terrible, he should never have been treated that way. Whole Foods is too expensive anyway, they did him a favor. Shop in local organic markets and stores who understand and appreciate your beautiful service dog.

[@marciawilliams2637]

There is no registry for service dogs.

[@thelunarwolfsystem5311]

Well I won’t be going to Whole Foods now with my boy.

[@juliefennell6919]

Why? Because they spotted a fake?

[@thelunarwolfsystem5311]

mike boultinghouse you clearly have issues you need to address. Have a nice day. ✌️

[@robertsilva8097]

I want to thank the news Station for doing this video on what happened in Whole Foods this is why when I go out with my service animal I record everything with my cell phone video that way I have proof evidence documentation but some police they do not know about the ADA Laws regarding service animals throughout all 50 states and US Territories

[@glitzyx4x852]

Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.

[@barbarawilson958]

The part about not having to explain disability or licenses is the source if the problem. It becomes easy for the fakers to get certification. Maybe the service dog had an ID like we have driver license. I know this is not the point, Im sick of people and dogs being thrown off flights, out of restraunts, stores. It's pretty obvious which are the Valid Service dogs and owners just by the they interact with their animals and the non reactive behavior of said animal. Even durjng training there are very clear signs that it's an animal in training don't interfere or pet ! I hope hero Vets, and all disabled who have been finally helped will Not be hassled. These people are out there functioning and coping. That is to be honored and applauded. GOOD JOBS ! Sorry for length but just watched 5 videos of Unfair treatment towards these heroes.

[@ItalianOrlando]

Just the fact that he had bogus paperwork would make me suspect as to if it was really a service dog or not.

[@TheWorkingAussie]

At most that pup is a service dog prospect, it takes at least 2 years to owner train..plus that GSD will probably wash out due to GSDs being protective. There is NO registration for service dogs. STOP FAKING IT!

[@TheWorkingAussie]

Emily Joy Um maybe you should read better, I said wash out not lash out. Wash out in service dog lingo means to be cut out from service work. I've had dogs all my life, I've reached GSDs for over 9 years. Maybe you should research more about service dogs before making an arrogant comment. Yes, GSDs can be great med alert dogs, guide dogs, and mobility dog, but rarely ever do they make good psych dogs. Which this puppy was going to be a psych dog.

[@emilyjoy6962]

Hoping For The Day apologizes. I had just watched a video about aggressive gsd and had been angry. ✌🏼

[@Kaiandherfloof]

Hoping For The Day yes there is for some service dogs depending on the state and the person and what they need it for.

[@dodie3053]

You can not ask for paper work

[@Larry2]

Happened to us in Redding Ca. Customer complained and we were told we would have to leave. Same here, we had paperwork and all but they didn't care. I'll never go there or any other who;e foods again.

[@kalidennison3223]

Everyone needs to know the LAW on services ANIMALS no matter WHO YOU ARE PERIOD

[@raymondingle6337]

My only comment right now is that service dog certificate you showed at the beginning of the video is a fraud from the US service dog registry and technically I can register a stuffed animal through it

[@Texas214]

I been a vet tech for 5 years I usually Ignore all the dogs at the store because I don’t want to distract it if the dog is a real service dog. Some dogs are obvious that they aren’t real service animals.If the dog isn’t Being aggressive towards I ignore it. Two months ago I was shopping at a Walmart and this lady had a huge pitbull, she comes next to me and her dog does not take his eyes of me. He had his chest pumped up and his tail between his tail just staring at me. I told the owner if she could get better hold of her dog because he was ready to attack me. She no that her dog is an emotional support/ security dog so I couldn’t tell what to do. I told her emotional support dogs aren’t service animals and if her dog attacks me I would defend myself. She called the cops on me but the cops told her dog was a service animal.

[@rhdata05]

Banned from Whole Foods for a service animal, he should sue Whole Foods.

[@slowdownmoveoversharethero9701]

No customer or store employee is allowed to question about the dog its required to have a special vest.. No customer or store employee can deny a service animal working or in training its illegal. Its like telling a cyclist they are not permitted on the streets its like telling a service animal they are not welcome or allowed. The person has every legal right to Press charges and take immediate legal action towards the store manager and the company this is not allowed.

[@Duccquaccers]

I hope he realizes that where ever he got that “paperwork” from scammed him.

[@ellathe_shihtzuk9398]

1:that’s not a real service dog that is a pet 2:the dog becomes a official service dog at ages of 1-5 3:the vest only said “service dog” not “service dog in training” you shouldn’t label a dog as service dog because it sounds like it’s fully trained,my dog is fully trained but I still work with her Incase anything happens, 4:the dog looked like it was sick and it payed down doing nothing and not focusing on it’s owner 5:service dogs under 1 year old are not protected under the ADA law until ages 1-9 or 1 year in half) LEAVE pets HOME!)

[@brendapina1036]

I don't know how long it takes for a dog to take for him/her to be a service dog I was told it depends on the situation and all. And even than, the dog would still have to be trained (finally touches and all that law would require. and would still have the dog trained enough for the job) the dog would be at least 2-3 plus, to go out and it's job. But it would depend on the state, shouldn't it? I mean, I don't know

[@sarahharvey9783]

Thing is this is a fake service dog anyway because he shouldn’t have paperwork and have any of the stuff he has unless he used a fake registry site because you do not get a certificate so technically he was in the wrong

[@crosisofborg5524]

The ADA needs to change the law to require a service dog certificate. We do it for handicap parking and it’s not an undue burden. It would eliminate the fake service dogs.

[@sroevukasroevuka]

I will never shop at whole foods. Any business that discriminates against anybody will never get my business.

[@katiegray846]

This whole situation is a Pathetic. He provided them more than what was required or needed, and they handled it unprofessionally and with disgrace. The service dog along with this owner deserve more than an apology. The fact that they are still discussing the “ban” with him being able to take his service dog to their location or any other is outright wrong! Shame on Whole Foods as a whole, this entire situation (even after the fact) is a poor reflection on your company. Everyone who was involved with this incident at Whole Foods should really work on customer service, and really evaluate themselves on personal relations. Clearly there’s a disconnect within the Company. As for the service dog and his owner, I’m so sorry you had to go through this traumatic experience.

[@robynkline2407]

anyone notice how fact all of the paperwork is considering there is no paperwork.

[@kineiya]

There's organization that trains service dogs specifically for our Vets and the dog does come with an I.D card and paperwork showing that the dog was properly trained and that vet has the right of using said dog. Other people/organizations that co-train a dog with their disabled handler also can get an I.D. for the dog with paperwork showing who trained the dog, etc. The ADA says you do not need I.D or certification nor provide said information to have a service animal but trainers will give the handlers certificate or I.D cards to prove that the service animal was properly trained and to drum up business but non of it is legal. It's all just fluff.

[@kineiya]

Main Street Boxer sorry I didn't realize the papers came from an online scam site. My bad but people commenting that there's no "such thing as paperwork" is incorrect because like I said there's organizations that do give paperwork/id/etc to handlers and yes the paperwork isn't valid under ADA laws cause there is no paperwork, handlers use the paperwork during disputes to show the training their sd has gone through. But then this hurts self trained sd's and their handlers because they don't have this papereork. It's a catch 22 and needs to be stopped just like all those fake registry sites.

[@Nikki-o5l]

Service animals are exempt from being asked any questions. It's no ones business. They are trained and have a special vest that states they are properly trained. They are not emotional support animals. I saw a woman of 80 years old get hand cuffed and go to jail for harrassing a man who had a trained support animal in a grocery store. He called police and off she went. Booked and jailed and she had to pay bail to get out. She had a later court date.

[@eileeneclark9011]

7/22/18.....Screw Whole Foods! This vet has a "service animal" & he & his trained dog MUST be admitted. Sue the store + sue the manager + enjoy your $$$$ that your lawyer will get you!

[@annsanchez6463]

All the stores in the world 🌍 need to have dogs in the store in the world 🌍

[@sittingindetroit9204]

He is right IF he said service dog. If he said search and rescue, he is not.

[@omargoodman2999]

He said "service dog" but the manager misinterpreted that to mean police or military service and that lead his mind to the incorrect label of "search and rescue dog". And, once anchoring bias set in, his ego wouldn't allow himself to be corrected.

[@joeylee9809]

That Manager should be fired and be replaced with someone who knows the law concerning the ADA and service dogs, he should sue Whole Foods and especially that manager

[@rogerholzem2315]

Whole Foods will never get business from me ever!

[@heropaws7515]

Why because they would not let this fake service dog in. The dog is too young for PA even if it was in training plus his paper work is from a scam website.

[@stacythomas7162]

I actually don't think WF was in the wrong this time.

[@ruariconnors3212]

He bought the work online and got scammed and they don't require anything but training

[@Jfresh55]

Ruari Connors and he didn't even do training. a Service dog isn't official until it's done with training, which takes 1-2years.

[@jihanjude6634]

Sue them. Blatant discrimination.

[@crissmullen5528]

To me Whole Foods is outrageous and too expensive anyhow

[@Mwoods2272]

Maybe the manager knew Service dogs don't require paperwork so when the guy started pulling out paperwork, he knew it was a scam.

[@freedom1439]

30.9 Million should make it right.

[@Hitech82]

I have had a service dog 🐕‍🦺 for 12 years. I am now training Dunkin a goldendoodle. My dogs are well behaved. Wearing a blue vest( which identify him as a PSD). I HAVE NEVER HAD ONE PROBLEM ANYWHERE. I think a lot is how you appear and your dog behaves.

[@littlebitofhope1489]

Which gender you are makes a lot of difference too. And your age.

[@brasilgirl2848]

If the dog was a fake, then the man would not be offering to show his paperwork. Service dogs allow people to go out and live a normal like life they can. We all should respect that. I am very disappointed in Whole Foods banning this man from the stores. By doing that, Whole Foods just lost me as a customer.

[@barbtowner8086]

service dogs been around for ages. I just dont understand how anyone can object to people having them, or taking them into stores and restaurants. I am not dumb. I googled about service pets. Just to get to know the law. and know what not to do with a service pet. I never knew not to look them in the eye, but I did know not to pet them, etc. now when i see someone with a service pet I will not look the pet in the eye to distract them. I will say hi to the person, but that is just how I am. i say hi to everyone, but I wont engage in any more talking unless they ask me to. I dont want to distract their service animals from doing their jobs. the owners of the stores, ect and even the police got to learn it's not just "rules" its the law

[@usnc]

About time things are finally getting back to where they should be.. Service dogs are completely different than "emotional support" animals. The morons that played pretend with their "emotional support" bullshit, ruined it for themselves.. Glad to see this finally being dealt with.

[@aliciamelendez4168]

To the manager of the Whole Foods store in Austin: You blatantly violated the state law, the federal law, the United States Military, and the Americans with Disabilities Act. You need to be fired and replaced for banning a United States Veteran and his service animal.

[@carolinepaquier8156]

According to federal law NO service dog is mandated to carry "papers" other than their ID which clearly states the fed law regarding service dogs's rights on the reverse side. Whether anyone "thinks" a dog is or isn't a service dog is irrelevant. I know many people try to fake vests, collars, etc. but bottom line there is only ONE legal right a business has re service dogs. IF the dog is not behaving, barking, sniffing, bothering other customers, etc, things a service dog would NEVER do, then the store can act. Until a dog misbehaves, the dog gets the legal benefit of the doubt.

[@kineiya]

Depends. Some states have the ability to register your sd if you want to and you'll get an id card and about 50% of the time it will have the ADA laws/questions asked/etc on the back for a small fee. Other countries do have sd certification id cards but I'll "assume" they're talking about the US unless stated otherwise.

[@reginaldmartin6947]

If I see an animal in any place that I'm buying food ,I will just leave and not return to that place ever again.

[@aliciamelendez4168]

To the one customer in this video: You should be banned from the Austin Whole Foods Market for discriminating against a United States Veteran with his service dog.

[@freedomsequinealsotatyanas960]

No identity of service dogs just trained

[@freedomsequinealsotatyanas960]

Yep I know all you can tell is just if it is trained

[@MoonLiteNite]

who the hell has a fake service dog? If someone goes through all the trouble, they most likely actually need it....

[@DiamondsFaith]

+Christopher Banacka Fakes do exist I ran into one of the effers on a public bus it tried to kill my service dog even though i'm the one who ended up all scratched up by the brute my poor dog was still to far traumatized to go on as a service dog* This fake service dog traumatized my poor dog to the point she had to go to a family as a pet leaving me out the money spent on the dog & worse without the dog I have a new one now but I watch her like a hawk* I guess in a way i'm left traumatized too I haven't been on that bus route for over a year now* But I say the pup in this video is very real by how calm it is & how trained it is especially for a puppy*

[@MoonLiteNite]

I guess my joke/point was that if you go through the trouble of making it look like a service dog, and lie. Then you have mental problems :D

[@Ollietheoutstanding]

I can see the appeal. As an obsessed doggy parent I can imagine thinking "My dog is well behaved, what damage can it really do?" Even though I know that he doesn't like other dogs very much and in stressful situations may bite. The problem is people see their dogs in a much more positive light than everyone else and don't see why they shouldn't be allowed into a restaurant :/.

[@paulanull8731]

We here in Scottsdale AZ have tons of fake service dogs. People just lie or get a "Medical friend" to write a prescription. Just like handicapped parking cards. These fake dogs bark endlessly, Pee anywhere, Snarl if you or your dog are near them and in general are out of control. I tell managers that the real SD's don't do that. I have a well trained service dog and wherever we go we are welcomed. My dog by name, me sometimes. :D Yes even when we fly. Really. Of course his records show how good he is.

[@Bonzi_Buddy]

What a ridiculous comment. There are scammers of all kind... they have personality disorders not disabilities. Don't enable those scumbags.

[@laurentinomartinez6015]

Time for a law suit period

[@berkvid]

Sue them please.

[@mwillblade]

Had a friend get her Chihuahua labeled as a service dog with her doctor's help. She did this so she could have the dog sit on her lap while in a plane.

[@mwillblade]

Maybe you did not get my comment, it was a sham she did not need any Emotional Support Animal.

[@eduardocarrochio6326]

emotional support animals are NOT service animals, they are pets

[@FR-tb7xh]

Impostering a family pet as a service animal is a crime. If she was not genuinely disabled and/or the dog was not being trained to perform a specific task to mitigate her disability, it’s a crime. I would think the doctor would be liable for colluding with the owner to commit it.

[@Philip02K]

Amazon Whole Foods does not even provide electric carts

[@Philip02K]

mike boultinghouse excuse me? Show respect

[@brentholladay3113]

The reporter is wrong, I carry a card with the exact wording on it; The can only ask 1). Is this a service dog? 2)what task does the service animal perform? Disability, like any other medical Information, is private.

[@AbiyBattleSpell]

If I was him I woulda ignored the ban, it literally is illegal and unenforceable in this case.