Service Level Management

Ever wondered why Service Level Management seems to pop up in multiple ITIL and ITSM books? Ivanka Menken explains how Service Level Management is important for the design, delivery and continual improvement activities in an IT organisation.
For more information, check out The Art of Service at www.theartofservice.com

[@kamal-hg5jg]

This is a professional breakdown of the subject. Thank you

[@sarfarazahmed830]

Thanks for sharing the valuable information.. keep up the good work 😊

[@suratwalas]

Nicely taught thank you for sharing

[@ozy1]

I like it, it's not perfect...but it covers some of the ground that should be considered. SLAs are not just a shelf full of pre-defined things we will do, they should be customer oriented as far as possible - and continually reviewed for value added components!

[@jonathanmejiaking]

NIce video!