ServiceNow Basic Approval Flow

[@Hasret001]

HI Omar, thank you for this grateful tutorial. How can i configure when the requester also is a member of approvers? And that he cannot approve himself request?

[@OmarMartinezOG]

The only way the requestor can approve his own request is if he is also a part of the approval group. Make sure the requestor is not part of the approval group. Unless you need to do that too. Let me know, we can add a condition to not allow a person to approve their own request

[@saudshaikh5675]

Please get rid of that background music.

[@plymoth1015]

Yeah that's really distracting

[@chanotsky4753]

Thanks this is helpful, did you ever make the continuation? The actions if approved or not..

[@OmarMartinezOG]

Yes, soon

[@daredevil1189]

@@OmarMartinezOG still not available sir.

[@OmarMartinezOG]

@@daredevil1189in my latest release i added a step of creating a task when it gets approved. Please take a look and let me know if you think you need more thorough video ?

[@karenkrabbenhoft3799]

Hey Omar, Very good video. Do you know if Flow designer can be used if a record gets created based on a business type. Then It gets Assigned, but then gets transferred to the other business type which requires approval? Is that even possible or should I just use a client script on change?😁

[@OmarMartinezOG]

yes flow designer can be used for that scenario. We just need to make sure the conditions that trigger the flow are accurate.

[@karenkrabbenhoft3799]

@@OmarMartinezOG Thank you for getting back to me so quickly. I am currently working out this solution with my manager We have a transfer UI action that changes the Business Request to the new Business Request type, then it sanitizes the category and and Request type. Along with canceling all the approvals from the first Business Request type. Where the snag comes in would be in setting the state of the existing record back to trigger the approval on an already created record. Do you know of any documentation or have you a solution for this case?

[@OmarMartinezOG]

@@karenkrabbenhoft3799 I believe we are releasing a feature in flow designer to do just that. check out out Go Back TO logic - docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/reference/go-back-to-flow-logic.html

[@AbhinavGupta3414]

helpful 👏

[@gcavaye]

useful info but had to quit and find an alternative video due to the terrible background music

[@OmarMartinezOG]

i have gotten told that before! I will release a new version without the background music. my bad but thanks for watching