ServiceNow CMDB Fundamentals - Configuration Management Database Demo

[@rfiligrana]

These videos have been a life saver. I am working on a larger recon project to reconcile data in CMDB and Sail Point and these videos have been giving me the foundation to get started.

[@ServiceNowSimple]

That's awesome! Thanks for letting me know!

[@spider279]

Hi @@ServiceNowSimple do you have free courses of CMDB ? i need it for my final cycle project

[@fucdc]

Many thanks, Jeff! Your visual aids and organized material made learning a pleasure for me. I appreciate your willingness to share your extensive expertise. You have a knack for simplifying complex subjects, making them much easier for beginners like me to grasp! I learned a lot from you!

[@ServiceNowSimple]

Awesome! Thanks very much for your kind feedback!

[@anandn1109]

Hi Jeff, I'm making baby steps into ServiceNOW and you're videos are covering basics and helping me to learn the technology. Thanks for your excellent videos.

[@ServiceNowSimple]

That's awesome! Enjoy your journey and be confident that ServiceNow is a great career move.

[@dkroen17]

Really good content. The big deal I've noticed for CMDB is to get dependencies right. That's been the value for me.

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@rezkin7946]

Bravo. I love how you simplify the terms and use plain easy language to describe the content. definitely helped me understand the cmdb better

[@ServiceNowSimple]

Awesome! Thanks for your feedback!

[@rgupta1843]

Thank you so much. This video was very informative and easy to follow and understand.

[@ServiceNowSimple]

Awesome! Thanks!

[@user-tw8iv7pf4u]

Hi Jeff, a BIG THANK YOU to you. Your videos really helped me a lot in passing my CSA exam. I wrote on 21 August and passed first time. Your CMDB video was just in time. I look forward to new videos as I really learn a lot from them. I like how you keep things simple :)

[@ServiceNowSimple]

Awesome! Congratulations on your CSA and thanks for the kind feedback!

[@user-di6zq5ss7d]

Thank you for the comprehensive overview

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@nateu4455]

Love your vdo Jeff! Super clear and easy to follow. You make it simple! Thanks!

[@RohitSharma-nu2lk]

Great Video, Thanks for keeping things simple

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@frame127]

Hello Sir, I just wanted to say that I Love your videos and the way you explain things is just amazing!❤

[@ServiceNowSimple]

Awesome! I'm glad the vids have been helpful, and thanks for your feedback!

[@ServiceNowMadeEasy]

perfect video!

[@bessalf]

Great summary. Thank you!

[@ServiceNowSimple]

I'm glad it was helpful! Thanks for providing feedback!

[@yacineatroune]

Very useful thanks

[@Now-CMDB]

Please explain what are the real benefit of ServiceNow- CMDB for those clients that dont have ITOM Visibiliy nor ServiceMapping, the most they have is a simple 3rd party HAM SAM horizontal tool.

[@kottenavya9651]

Thanks jeff, video is very helpful

[@ServiceNowSimple]

Glad it was helpful!

[@BigBiff88]

I am studying for the CSA exam now and love all of your videos, I take thorough notes from them. Thank you! I have a question: why isn’t the “Base Configuration Item” table [cmbd] considered the base table of the CMDB hierarchy instead of the “Configuration Item” [cmdb_ci] table? ServiceNow shows the former as a parent of the latter, which contradicts the latter of being a base table in my mind. Is it because the “Base Configuration Item” table [cmdb] is not itself a part of the cmdb? [cmdb] does not appear in the CI Class Manager. Is this because the [cmdb] table is not itself a specific class of CI, because it serves as the foundational structure that defines the overall cmdb data model and the classes of configuration items?

[@ServiceNowSimple]

That's actually a great question. I'm going to look into a decent answer for you and get back with you. I considered including the cmdb table in my slide and description but decided it might actually just lead to confusion. SN says that cmdb_ci is the base table for 'all CIs'. I think that's because cmdb can actually be the base table for things that are NOT CIs also. I guess it's semantics. The great news is, the fact that you noticed this and asked the great question tells me that on this topic, you are extremely well prepared for your exam!

[@raphaelmmendonca]

Very good material! Thanks for sharing your knowledge!

[@ServiceNowSimple]

Glad it was helpful, and thanks for the feedback!

[@cedi8330]

good video

[@vijaymusipatla]

Awesome Video, Loved the way you shared the info

[@ServiceNowSimple]

Thank you!

[@DavidThomas-en5zc]

Thanks Jeff, This Video is great. I'd like to see how we might tie together CMDB and Business Service. Got any info on that? Also, before tech teams make changes, it would be great to interrogate the CMDB for upstream / downstream impact. (Making the CMDB an 'enabler of change'...) Could we see how you use the CMDB with a Change Request in ServiceNow please? Thanks again!

[@ServiceNowSimple]

You're welcome, and thanks for being part of the channel!

[@EzequiasSerra]

Amazing explanation Jeff, thank you

[@ServiceNowSimple]

Your welcome! Thanks for providing your feedback!

[@nans1332]

Thanks Jeff , very nicely explained

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@YoRonLucas]

Can you provide guidelines on when a new data element should be considered an attribute of a CI class or a field in different table in the ServiceNow platform?

[@mohamedmoftah9602]

Excellent Thanks

[@ServiceNowSimple]

You are welcome!!

[@mikiashailu8119]

Thanks Jeff.

[@ServiceNowSimple]

You're welcome, and thanks for watching!

[@shellyshamsul6112]

Excellent!! Very helpful video.

[@ServiceNowSimple]

Awesome! I'm glad it was helpful, and thanks for the feed back!

[@sahid197]

Love from india

[@ServiceNowSimple]

Thanks for being part of the channel!

[@rok6322]

Hi Jeff i am a new subscriber , and thanks for the clarity of the provided info, great vlog, there is a very confusing matter in which tool is used for creating dependencies btwn CI : Is it the CI Class Manager OR The CI relationship Editor ? A clarification would be appreciated... Thanks 🥰

[@ServiceNowSimple]

Thanks and welcome to the channel! I get you point on the dependent relationship topic. I'll dig in and put together a video to try and clarify it for folks. Thanks for the suggestion!

[@lakshmithulasi7939]

Hi jeff!! Please do create a playlist of cmdb discovery,i am eagarly waiting to watch your explanation in further topics on discovery coz it ll be helpful to me as beginner of discovery project.please consider as request and thank you

[@ServiceNowSimple]

It's in the works. Thanks for the feedback!

[@yousufansari1603]

Windows XP professional ❤

[@shogun080]

Great Video

[@ServiceNowSimple]

Thanks!

[@ravigaur583]

Thanks

[@ServiceNowSimple]

Your welcome!

[@user-ti3zp1yl7z]

Gracias!

[@ServiceNowSimple]

Thanks for watching the vid!

[@user-ls6gw9np2z]

Hi @Jeff Thies can you guide me on Agent(User) utilization report like login time, logout time, Active duration time on tool. how to generate the report of users time utilization

[@ServiceNowSimple]

I haven't looked at that, but I have some time today and I'll have a look. I'll get back with you. Thanks for watching!

[@RaJaiswal_RJ]

Dear Jeff, can you please add subtitle so that we from different countries can understand your accent. Thank you.

[@ServiceNowSimple]

Yes! I need to be better about making sure I do that, and I appreciate the reminder. Thanks!

[@Kumar19812009]

Possible to get the slides? Awesome intro

[@ServiceNowSimple]

Sure. Let me know where to send them.