ServiceNow Incident Management & Major Incident Management End-to-End Demonstration

[@find_monica]

great detailed videos

[@itlifeclub]

Thanks!

[@warchildalex]

Is there any way to configure the comms based on what service is the incident opened on ? I would like the agents to have predefined comms based on what type of service is affected. Thanks !

[@itlifeclub]

Yes, you can apply a condition based on the service when you define the communication plan. Please check this out : docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/task-communication-management/task/create-comm-plan-definition.html