This is better than the videos that Service now puts out, in my opinion. Thanks!
@ServiceNowSimple Жыл бұрын
Awesome to hear! Thanks for your feedback!
@roylagemann7600 Жыл бұрын
Jeff, your presentation style is wonderful! You provide the essential intro and then dive into the core of the matter. Excellent instructional design. Thank you
@ServiceNowSimple Жыл бұрын
Thanks Roy! Feedback like this motivates me to keep creating content.
@user-ly1ox8jw2p23 күн бұрын
Really helping me understanding the platform! Thanks!!!
@godbks8 ай бұрын
I used servicenow before but I just got a job as help desk tech and tryout to refresh my brain. Thank you.
@ServiceNowSimple5 ай бұрын
Awesome, and best of luck! Thanks for being part of the channel!
@stanisawburdzy8904 Жыл бұрын
Excellent I have just learned essential knowledge of how to handle assignments and manage collaboration
@ServiceNowSimple Жыл бұрын
Awesome! Thanks for the feedback!
@udohudoh67934 ай бұрын
Thank you sir. I am lookin to learn more about service now and this video was very helpful
@troytroyus9132 ай бұрын
Good description of Visual Task Boards!
@ServiceNowSimple2 ай бұрын
Awesome! Thanks
@milamalinova84186 ай бұрын
Great content! Thank you for sharing your expertise!
@ServiceNowSimple5 ай бұрын
My pleasure!
@BroHaajeeTheCyberGuy Жыл бұрын
Excellent presentation Jeff 📚
@ServiceNowSimple Жыл бұрын
Thanks for the feedback!!!
@archermark29 Жыл бұрын
Excellent video Jeff, keep up the great work
@ServiceNowSimple Жыл бұрын
Thanks Mark!
@Ingles4allYou Жыл бұрын
13:28 Assignment Lookup Rule could to be useful to assign all tasks to particular person who is speciallist in a particular CI among all other CI into the same Category and Subcategory. Therefore, whenever a specific CI was ''selected' in Incident record it goes to that particular person. If that CI is retired, "probably" it takes another rule to in the order ( I wonder about the behaviour)
@TheOmegalope7 ай бұрын
Assignment lookup rules can make an assignment prior to the incident being saved/created, so you can assign it based on info updated prior to the record being saved - so you can have an incident assigned to a group at the same time the record is created. Test and confirm.
@ServiceNowSimple5 ай бұрын
Yep!! Thanks for being part of the channel!
@emmanueligboekwu2223 Жыл бұрын
Thanks for the knowledge
@ServiceNowSimple Жыл бұрын
You're certainly welcome Emmanuel! Thanks for watching.
@salmanranchoo66683 ай бұрын
Good
@kellypurpel59167 ай бұрын
Very nice video justa question what is task submittal and work order in service now
@ServiceNowSimple5 ай бұрын
Not sure I understand your question. Can you provide a few more details? Thanks for reaching out and being part of the channel!
@monicamercer5419 Жыл бұрын
doing a task description: All>Problem> Create New Where is the Context Menu to save the record? And then select Create Favorite
@ServiceNowSimple Жыл бұрын
It should be top left 'hamburger' menu type thing. Let me know if you are still having trouble. Thanks!
@monicamercer5419 Жыл бұрын
Thank you. When I create my FREEFORM VTB>My Request (renamed lanes) Problem does not populate under lane Problem. What am I doing incorrectly? In the training, it should have added as a card.
@takpelassifa23357 ай бұрын
Helpful
@ServiceNowSimple5 ай бұрын
Thanks for your feedback and for being part of the channel!
@udohudoh67934 ай бұрын
What’s the different btw the assigned to and creating a flow design that automatically assigns it to a user in a group ?
@Ingles4allYou Жыл бұрын
Best teacher! Why does the development snow platform allow we create a new task with its start date out of its change request range?
@ServiceNowSimple11 ай бұрын
Hmmm.. I'm not sure I've ever tried that. Let me have a look and get back with you. Thanks for the feedback!!
@jadsadaka9727 Жыл бұрын
Thanks for the great video Jeff. I have a question if I may : what is the link between the CMDB and the Task database? Are they linked? is the Task database a sub-database of the CMDB? Because from my understanding incidents and problems are usually stored in the CMDB. Thank you.
@ServiceNowSimple Жыл бұрын
One of the greatest things about ServiceNow is the fact that there is only one database. There isn't a 'CMDB database' and a 'Task database', and a 'Customer database' and a 'Product database', etc. That, quite frankly, is AWESOME! There are a set of tables in the database designed to support the CMDB function. There are a different set of tables designed to support the Task Management function. Both are part of the same database and have fields that can build relationships between a CMDB CI record and a Task record. So, a Task can be created that references a CMDB record. Let me know if that makes sense or if you need additional info. This might make for a good video topic! Thanks for the question!
@Ingles4allYou Жыл бұрын
16:30 I did the same , and active viewer icon did not appear. Any clue? pls
@ServiceNowSimple11 ай бұрын
Yeah, I sort of had to do a little trick to make that happen. You would need to login to ServiceNow as two separate users at the same time. I'll have a look back to make sure, but I think that's probably the problem. It does work as described in the video in a normal situation. Thanks for watching and letting me know as I bet others are seeing the same results.
@cyndeejackson5328 Жыл бұрын
Good morning. I use assignment look up rules to make the assignment of tasks more granular. For instance I have an incident that comes in for the hardware team. But the category of the incident is hardware, but the subcategory is scanner. Only 1 person on the team works with scanners. I want the incidents that have scanning issues to go to that person only. Whereas all other issues will go to the hardware team.
@ServiceNowSimple Жыл бұрын
Makes total sense, and perfect use of the assignment rules! Thanks for the thoughts and for being part of the channel!
@cyndeejackson5328 Жыл бұрын
@@ServiceNowSimple Jeff I want to thank you for the great content. I came across your channel 2 weeks ago. It prepared me for my certification exam. I took the test in less than 30 mins and passed;
@jt0340 Жыл бұрын
@@cyndeejackson5328 That is AWESOME! Thanks for the feedback and I'm so glad the videos were helpful!
@savanthemurlidhar6635 Жыл бұрын
I have a reporting requirement where I want to report on approvals within specific dates every month. The requirement is to run the report on the 8th of the month and include items with an approved date from the 22nd of the prior months to the 8th of the current month. I used a condition script in the scheduler to run the report so that's not the issue but how can I always get records from the 22nd of the prior month to the 8th of the current month (the day the report is run)?
@ServiceNowSimple Жыл бұрын
Hey Savanthe, thanks for reaching out. I'm not sure I can answer your question without looking more closely at what you're doing. Let me know if you're still having trouble and maybe we can jump onto a Zoom or something.
@savanthemurlidhar6635 Жыл бұрын
Yes,
@joaocarlosgarciacarriondeo5228 Жыл бұрын
Someone knows where is the next video?
@ServiceNowSimple Жыл бұрын
I'll get to work on the next vid in the series, thanks!
@joaocarlosgarciacarriondeo5228 Жыл бұрын
Someone knows where is the next video?
@ServiceNowSimple Жыл бұрын
I'll get to work on the next in the series, thanks!