ServiceNow Notification Email Scripts : Your Ultimate Tutorial for adding ServiceNow email CC/BCC

Introduction to ServiceNow Notification Email Script
In ServiceNow, notification email scripts play a crucial role in printing notification message content from a server-side script. These scripts are created in the main ServiceNow browser window and not in Studio. By using the "All" menu, you can access the System Notification - Email -Notification Email Scripts section. In this article, we will explore the concept of notification email scripts and how to create them in ServiceNow.
Table of Contents
What are Notification Email Scripts?
Creating Notification Email Scripts
Best Practices for Writing Notification Email Scripts
Examples of Notification Email Scripts
Common Use Cases for Notification Email Scripts
Tips for Troubleshooting Notification Email Scripts
Conclusion
FAQs
1. What are Notification Email Scripts?
Notification Email Scripts are application files in ServiceNow that are used to print notification message content. These scripts are written in server-side JavaScript and provide a way to customize the email notifications sent from the platform. By using notification email scripts, you can include dynamic data and modify email-related fields within the notifications.
2. Creating Notification Email Scripts
To create a Notification Email Script in ServiceNow, follow these steps:
Log in to the ServiceNow instance using a supported browser.
Refer to ServiceNow Developer site for a list of supported browsers.
Navigate to the main ServiceNow browser window.
Open the "All" menu and select "System Notification - Email - Notification Email Scripts."
Click the "New" button to create a new Notification Email Script.
Provide a meaningful name and description for the script.
Write the server-side JavaScript code within the script editor.
Save the script.
3. Best Practices for Writing Notification Email Scripts
When writing Notification Email Scripts in ServiceNow, consider the following best practices:
Use meaningful names and descriptions for the scripts to ensure clarity and ease of maintenance.
Follow coding standards and conventions to improve code readability.
Utilize comments within the script to provide explanations and context for future reference.
Avoid hardcoding values whenever possible and make use of variables and field references.
Test the scripts thoroughly before deploying them to ensure they function as expected.
Introduction to ServiceNow Notification Email Script
In ServiceNow, notification email scripts play a crucial role in printing notification message content from a server-side script. These scripts are created in the main ServiceNow browser window and not in Studio. By using the "All" menu, you can access the System Notification - Email - Notification Email Scripts section. In this article, we will explore the concept of notification email scripts and how to create them in ServiceNow.
Table of Contents
What are Notification Email Scripts?
Creating Notification Email Scripts
Best Practices for Writing Notification Email Scripts
Examples of Notification Email Scripts
Common Use Cases for Notification Email Scripts
Tips for Troubleshooting Notification Email Scripts
Conclusion
FAQs
1. What are Notification Email Scripts?
Notification Email Scripts are application files in ServiceNow that are used to print notification message content. These scripts are written in server-side JavaScript and provide a way to customize the email notifications sent from the platform. By using notification email scripts, you can include dynamic data and modify email-related fields within the notifications.
2. Creating Notification Email Scripts
To create a Notification Email Script in ServiceNow, follow these steps:
Log in to the ServiceNow instance using a supported browser.
Refer to ServiceNow Developer site for a list of supported browsers.
Navigate to the main ServiceNow browser window.
Open the "All" menu and select "System Notification - Email - Notification Email Scripts."
Click the "New" button to create a new Notification Email Script.
Provide a meaningful name and description for the script.
Write the server-side JavaScript code within the script editor.
Save the script.
3. Best Practices for Writing Notification Email Scripts
When writing Notification Email Scripts in ServiceNow, consider the following best practices:
Use meaningful names and descriptions for the scripts to ensure clarity and ease of maintenance.
Follow coding standards and conventions to improve code readability.
Utilize comments within the script to provide explanations and context for future reference.
Avoid hardcoding values whenever possible and make use of variables and field references.
Test the scripts thoroughly before deploying them to ensure they function as expected.

[@shayareedas8808]

Very informative. Can you please make a video on how to write an email script to send email notification to caller everytime an incident priority or state gets changed.

[@amitg]

Sure let me work on the same

[@ShaikNazma-jm2bv]

Please make a vedio on dynamically creation of record link, instance link via script as early as possible

[@tamiascales5981]

Hi TechnoMonk, is there a way to change the default "FROM" in ServiceNow emails? For any record type, it says from "IT Service Desk". I want it to say from "Change Management". For any of our Change Request.

[@sridhardega238]

For me it's doesn't work bro. But whene we gave manual entries it works but dot walking not working

[@sudeeptajana7129]

good to know it

[@amitg]

Thanks for your kind words

[@rutujawaydhane6445]

Hi I tried the same way as you did but it it not working for me

[@amitg]

Could you please share me the script

[@rutujawaydhane6445]

@@amitg yes sure

[@Xing-k3l]

very bad explaination

[@louispagac]

😘 'promosm'

[@amitg]

Thanks for your kind words