What, Why, When, and How: Universal Request

Empower customers in their journey towards Enterprise Service Management (ESM) or Global Business Services (GBS) by allowing agents to resolve cases seamlessly across the enterprise to provide a better employee experience with Universal Request.
If you are a business or process owner, join this session and hear from ServiceNow experts on how Universal Request maps various departmental ticket states and activity streams into a unified and simplified experience for your employees and agents. This session will cover an overview, benefits and use cases of Universal Request in addition to a walk though of configuration.