Fake customer wants INSANE upgrades on his $60 mountain bike

Today, a completely insane customer is going to walk into a bike shop with his $60 mountain bike, and ask the mechanic to install Sram AXS Wireless shifting, along with a host of custom made parts.
We placed hidden cameras all over the shop, and had the customer walk in with a GoPro on his backpack strap, made to look like it was off by disabling the screens, lights, and beeps. This is pretty normal in outdoor recreation areas, and the mechanic never even glances at it! Find out what happens in today's video.
Free yourself from the algorithm and join us on Substack! 🚲 bermpeak.substa...
Videos 2 weeks early • Exclusive articles • Discussions • You’re in control!
The Berm Peak Ranger Station on Airbnb 🏡 www.airbnb.com...
Behind the Scenes • How we pranked a bike ...
Wheels MFG wheelsmfg.com/
Thanks for supplying the bike, the upgrades, and the customizations! Wheels MFG is a great place to find derailleur hangers, bearings, presses, and frame-specific parts in high quality
GoPro gopro.com/en/u...
GoPro supplied five Hero10 Black cameras, which feature a "scheduled capture" function that allowed all the hidden cameras to start recording at once. We were also able to shut off beeps, screens, and lights in the menu to keep them candid.
Squatch Bikes & Brews www.squatchbik...
This is my favorite bike shop ever, and judging from this experience it's the best bike shop in America. It was hard to edit into the video, but Pat actually made new spacers for that hub and dished the wheel so that the cassette would have more frame clearance. He did all this to honor an absolutely ridiculous request that he thought was real.
Our actor did his job perfectly! @kristian_michels
Berm Peak Hoodies, Beanies, Jerseys, Shirts
cognativemtb.c...
Check out our second channel for "express" videos / @bermpeakexpress
Music in this video is from
share.epidemics...

[@WheelsMfgCO]

This video had us laughing sooooo hard! Thanks for letting us work with you on the project and hats off to Squatch Bikes & Brews bike for going out of their way for this customer!

[@DaddyM7MD]

Sup yall

[@AkioKenji]

"somebody with a machine shop got a little crazy here"..... Wheels Mfg : Yes?!

[@Ozhull]

that was awesome!

[@DarkMatterNZ]

Well done team!👏🏻👍🏻😝👌🏻

[@dolfan13jmb]

Supercool work.

[@XxjoeyxXify]

He's a great example of how a bike store employee should talk to a customer!! Had some bad experiences with shops before.

[@Samtallica]

But at the same time, I'd want my bike mechanic to tell me if I was doing something incredibly stupid. Like putting a $1k drivetrain on a $60 bike! It’s all in the way you relay the information. Don’t be condescending and you’re golden.

[@SethsBikeHacks]

I knew it would take a lot to break Pat, but he was honestly more professional and transactional than I would have been.

[@nathanbginger7]

Me too, I was just getting into biking so I obviously didn't know anything and I asked for my brakes to stop squeaking and for my chain go stop grinding in certain gears and he looked at me like a nuisance and a waste of time, I bought something too

[@frederikjacob1985]

Yep indeed! Wished my old lbs was like that... Now I'm doing it all by myself thanks to KZbin

[@michaelgrant3619]

Very cool that it actually works.

[@WestonNey]

The sheer disappointment and confusion on Pat’s face when he was asked to swap spokes 😂

[@rcranes2227]

Yeah, his face there was gold.

[@europainvicta3907]

Brilliant facial expression. Total WTF is this guy talking about sort of expression.

[@Recycled]

But.. but they're the _same spokes!_ :O

[@_tim]

That was the moment where he started thinking about several beers immediately at knock-off time.

[@themrzohan1]

Love that the hidden camera of the actor is in plain sight. It's so obvious that nobody would notice

[@ctsingletrack]

This guy is a true professional. He measured, determined that it would work, and got the job done. I wish every shop had a Pat. Some shops have more excuses than solutions.

[@lithium25693]

If I went to pat with my first used MTBI would've wasted a lot of money, Thankfully I went to a shop that told me how to build a proper bike for the budget I had.

[@ctsingletrack]

@@lithium25693 Pat didn't waste any money. The money was wasted before he got involved. They dumped a bunch of weird one off parts on his lap that would only work for this specific build. At that point, the least wasteful thing he could do was to install the parts.

[@lithium25693]

@@ctsingletrack apparently you have never heard of labor cost. If this was real eventually the kid would realize his mistake and have to pay a new mechanic to put the nice parts on a better frame.

[@freakyfreerider]

You know this is staged yeh?

[@purplefood1]

@@lithium25693 You're aware not every person is after what you're after? Some people genuinely want to keep an old bike but put new parts on it and if someone was to do that but kept getting turned away because "when you realise your mistake you'll just have to pay us to put it on a 'good' bike" they'd just end up frustrated and with no service probably end up trying it themselves and lose even more money when they mess it up.

[@bloodandguts6586]

He was exactly the guy you want working on your bike. He needs a raise.

[@davidhunternyc1]

... and health insurance.

[@04dram04]

I kinda disagree. He was professional, but i think he should have mentioned to the customer reasons why its its not a good idea. To inform him on what he might not know, and need to know.

[@SpielkindFR]

@@04dram04 You clearly never worked in retail. If a customer comes to your shop and already has paid big bucks on all that stuff you can either try to make it work for them or you can let them go somewhere else. There is no possible reason beyond it being unsafe to not do it. In fact, to send the customer away could be seen as damaging to the business. Dude evidently knows his shit.

[@diligentsun1154]

Shout out to Pat for being cool. The mechanics in Chicago, all think they're 'too good' to make help you with your 'old bike'.

[@MisoElEven]

@@SpielkindFR Of course if the customer still wants it done then he should do it..but he also should inform the customer that "hey maybe you already wasted 1000 bucks, no need to waste another amount for trying to make it work when its still going to be useless" :D

[@sirunclerico6772]

"A $90 chain on a $90 bicycle" That is a statement I never thought I would hear. I just love the enthusiasm towards the build and I think its there because of just how ridiculous the request actually is that its become more of an experiment than a chore and that is why I love tinkering with bikes.

[@jamieeedden777]

Then there is my bike made in 1949 and still on its original chain 🤣

[@LucasAlves-yb5lr]

The bike costs $60 to be fair

[@ohhi5237]

people also buy a new sportscar instead of getting a new wife...

[@JasonFoxLCB]

"$90 chain on a $90 bike." I'm sure that's not the first time he's put expensive components on an unworthy ride. 🤣

[@WestonNey]

Oh definitely LOL. I seen people bring some crazy things into the shop trying to upgrade a 90s bike with modern components and being so confused when I told them it isn’t compatible and can’t be upgraded.

[@MxCraven]

Replacing the chain on most knackered old getabouts is gonna be a $25 chain on a $25 bike

[@loodinek]

Like a $10,000 bike on a $25 rack on a $2,000 car ;p

[@jasonparks8595]

I mean they were not enthused about me upgrading my $200 Jamis but it wasn't near this much in upgrades

[@Fogmeister]

Best line in the video. 😂

[@ashutosh_young_wanderer_1270]

Me being a bike mechanic myself, was so happy to see Pat treating the kid so professionally... We lack such mechs out here, but it was good to see such attitude ❤️. Kudos to Pat and you once again....

[@BGraves]

He has a camera on his chest, clearly visible.

[@onecoding]

This reminds me when my wife brought her mountain bike to a shop and wanted them to add dropdown bars + brake/gear shifters to it. The mechanic was all pompous and insisting how this wouldn't work and is a stupid idea. Went way beyond advice. So she went to another shop, that mechanic was like the one in the video, he was intrigued, did it and it worked. I would avoid shops with arrogant mechanics.

[@jasonforster9445]

Unfortuneately, arrogant shop employees are commonplace. Just manage the shop, choose carefully who you talk to.

[@wcoastbo]

I've converted several 26" mt bikes to drop bar gravel bikes. There are some incompatibility issues you will run into that have to be overcome. - Shimano 9 speed and below you can mix mtb derailleurs with road shifters. 10 speed and above not compatible. -short pull road brakes are not compatible with long pull MTB brakes. There are other incompatibilities depending on the parts given to the mechanic and the components on the mtb. In short, it can or can't be done depending on...

[@luigimaster111]

I once asked a bike shop to get a tricycle wheelset built. They agreed to do it but half an hour later I got a call saying that it was not possible and I should go to a tricycle specialist. I insisted that their assessment was ridiculous, and the hub in this case was not too dissimilar to a regular bike hub, after getting into a weirdly lengthy argument about getting proper ERD measurements I took the parts back and just did it myself, it was only the second set of wheels I ever built and they turned out perfect, I don't go to that bike shop anymore not even to pick up an inner tube.

[@ConsentDeath]

It sucks if the theres only one local bike shop. Others a long drive away.

[@laurenbruges8784]

If someone is willing to pay for the handlebars and the bar tape and gear and brake shifters and labour then hell yes it can be done! I love those kind of jobs

[@phoenixGrassl]

He is such a great example of what a bike shop should act like great job Pat for being so good at your job

[@GlobalDesignHD]

Like the owner didn't tell his employees about this 'prank'.. hes not going to risk the reputation of his store for some guys video.

[@estranged12]

The customer walked in with a big ass go pro strapped right in front of him of course the mechanic knew it was a prank.

[@Chrisovideos]

Reminds me of when I worked in a sports store 30 years ago. Anytime we hired someone new we always pranked them on their first night by calling from another line and when the new guy picked up we'd ask for help with "water ski poles". It was always funny to see how they handled it.

[@drum420]

Ahahahha thats golden

[@bamf6603]

thats a dirty way to test your workers.

[@Slazmoservicing4209]

So here's the thing... "Bare foot skiing" skiers have poles...

[@daviddillardjohnson9137]

I will just quit if they tried something like that on me 😂

[@Zero18389]

When I was in the navy I worked in supply,other departments,say engineering(engine room),as a prank would send a new guy to me looking for "gig line" "shore line" or a light bulb for the "smoking lamp" among other things.Always made my day!

[@ooklamoc4411]

Pat being sharp enough to realize there’s monkey business going on but professional enough to be like, “hey, this might actually work” was awesome. Pat wins the internet for today!

[@krollpeter]

Highly pro-dude ... and cool on top of that!

[@jdaniels1313]

What an awesome bike mechanic! He actually checked it out, despite the wacko factor of what the customer was asking for, then gave (surprised) accurate answers instead of dismissing it out of hand! I'm taking my next bike upgrades to this guy!

[@mroberts566]

I’m kind of torn on this. I mean he’s clearly a nice guy, but I feel like if I want something that’s crazy expensive but makes zero sense like this, I’d want them to tell me so - in a nice way, of course.

[@stephenbrookes7268]

@@mroberts566 naaaa if the dude has cash to burn I'd light the fire. It's a business.

[@mroberts566]

@@stephenbrookes7268 Well yeah, but that would be his opportunity to sell me a new frame. Then, if I refuse, go ahead and do the upgrades. That's business.

[@stephenbrookes7268]

@@mroberts566 If he had asked to buy the parts and do the upgrade, I would have recommended a new bike thus equipped. In that situation I would di what they wanted. I had a classic Cadex ALM1, I had no misgivings about the fitting XTR V brakes, Rohloff chain and upgraded wheels and tyres. Those components cost more than it was worth, but I liked the bike.

[@Paxmax]

Yeah, I got to hand it to Pat, that is some next level flexibility to just way more than tentatively accept it! I mean... its all wrong... but in a sort of working way.

[@Udodisgustme]

3:28 don't mind this go pro just lying in front of the new part that i just took out of the bag :)))

[@parktool]

This was amazing! Good on you Pat!

[@radzieckigraczproductions3]

Damn the actual Park Tool channel commented

[@jordanwardle11]

@@radzieckigraczproductions3 and got the spam

[@Hashslingingslasher-]

No it wasn't but nice marketing style mate

[@von...]

Hey, you guys got me & my friends home in sticky situations so many times over a decade! When I didn't have my license & was insane, I used to ride like 30 miles a day between street spots & huck stair sets & upscale art installations in the nice part of town. Then I'd swap out my axle to the lightweight pegless female bolt setup, take off my brakes, & go ride the local-built dirtjumps (I was a weight weenie, that ~1lb mattered I swear!). I only had to call my mom to pick me up once & it was because I broke myself.

[@Alttabbins]

This is one of my favorite videos from this channel in a long time. I love the mechanics attitude through the entire thing. He did such a good job of representing what a good bike mechanic is supposed to be.

[@wescoastphoto]

Pat just set the gold standard for bike mechanics. Protect that man at all costs! PS. I’ll give you $100 for that bike right meow! 😂

[@Smeltz247]

He's turning into a cat!

[@VlogEpicness]

$90 chain on a $90 bike hahahaha

[@ashevillecomics637]

and he was being kind, this bike is worthless!

[@DREZMATIC]

bursted w this lol

[@willbros1499]

I LOVE THIS. HUGE props to Pat for actually listening to the customer, and doing what he asked, while subtly trying to make sure he understood that he was throwing a lot of money at something that wasn't really a good idea....but not at all being insulting or condescending. My favorite part, was how he kept putting parts on, and being genuinely surprised that it was going to work. "Hey, this is going to work," with complete surprise in his voice.

[@UnivegaSuperSport]

As a former mechanic, I can tell you this warmed Pat's heart. Performing any component swap on a Walmart bike and finding things just falling into place is much more satisfying than diagnosing the "once ever 200-miles" ticking sound a triathlete complains about on his $10K Felt.

[@hughmongus1813]

"Hidden camera" when it's just a gopro on his chest...

[@lgolem09l]

It's the 1994 version of a hidden camera

[@prodigy1605]

@@lgolem09lin 1994 they had better hidden cameras

[@MaskOfCinder]

He explained it works because bikers use go pros when riding so he didn’t expect it to be filming him.

[@jamesjin5706]

Seth just never ceases to amaze with with the kind of video ideas he manages to come up with.

[@Lizlodude]

Dude was super professional, awesome! Love the progression of "This *might* work" to "I don't see why it wouldn't work..." to "it totally works" This is one of the few cases where "the customer is always right" actually applies. Glad that Pat commented that it wasn't dangerous though, that's where I'd draw the line. Someone wants to do something I think is stupid, more power to you, but I wouldn't want to give them something that could get them hurt.

[@jayjaykingbee5566]

@sokin jonsomething about the red chew and blue color scheme gets my juices flowing.

[@allyw7405]

Just because you can, doesn’t mean you should.

[@Phelps1111]

Not really. The guy(s) had custom made parts for that specific bike made. So clearly not a real customer.

[@acharich]

😂🔥💣

[@georgewelker853]

I’m in the school of thought that I think that even if it’s marginally dangerous that it’s still fairly ok to do the work but it just makes it more complicated for the company to pass the liability to the customer for requesting a dangerous job be done for them

[@liamleech4748]

The fact he was so interested in how he got ahold of that wheel is amazing. Goes to show how much he knows it shouldn’t work

[@janikoskinen2120]

"oh god it feels so wrong" as the mechanic drove off with it had me laughing :D

[@dmhawley13]

I like how the clueless customers "hidden" camera is a go-pro strapped to his chest.

[@Correcti0n]

Fr I was quite disappointed, still good video ig

[@TraviNomotion]

Yeah very hidden on his chest straight up hero 9

[@fortniteboss6958]

It’s a bike shop, like Pat said at the end of the video, there’s a handful of customers close to the actor’s age who come in with go-pros all the time.

[@netposerx]

If you've ever been to Squatch or the Hub bike shops in this part of western NC it's not unusual to see MTBers walking in bike shops like that.

[@UenoLocker54]

@@fortniteboss6958 lol yeah the one i go to almost every customer has a gopro of some sort either on their bike or person.

[@mjwbulich]

I love his attitude regarding the wants of the client. I have adopted a similar philosophy. If you ask for my opinion I'll give it to you. If you tell me what you want and I can do it safely then I keep my opinions to myself. It really works out if they don't like the final result. I just did exactly what you wanted.

[@motosk8er2]

"Hes gonna be wearing a hidden camera!" -Has gopro strapped to his chest.

[@butterairways]

Precisely what I thought. Also it was a hero 10 so it will have a front facing screen showing that it is recording!

[@nper4lta]

To be fair, he did say he had customers with GoPros on their heads around 9:05 so it didn't seem off that he had a GoPro on his bag.

[@jerzukszyk]

Also 3:35 there's a GoPro standing next to the cassette, totally hidden 😅

[@ConsentDeath]

Yh but people wear it. Ita weird if he could see it recording

[@DinoAlberini]

Totally not fake. 😂

[@zugdsbtngizudsgbnudsdsoiu]

The fact that he could just walk into the store and have the bike immediately taken without an appointment already astonished me

[@xjdndndmsvsvr]

The video is funny, but super fishy. Shop mec barely asks the major questions, ignores that there are GoPro's all around, and takes a bike on site for immediate repairs. I'm sure a sponsored video like this is set up and mostly scripted. It's entertaining but doubtful that this is real.

[@christianalboroto7574]

@@xjdndndmsvsvr The mechanic said that a lot of their customers go there with GoPro's so I think it wasn't unusual that the clueless customer had a GoPro.

[@spencervisual]

@@xjdndndmsvsvr Squatch is my local shop and I know Pat personally, this is most definitely real haha.

[@xjdndndmsvsvr]

@@spencervisual Do they actually take a major rebuild and work on it immediately like this? It's just so hard to picture that happening.

[@Steveott42]

@@xjdndndmsvsvr this is real. I had an issue with rear cassette and they quickly diagnosed it as a failed freehub and cracked axle. I dropped the bike off at close and Squatch got me out riding the next afternoon. They are super good to work you in if they can. My favorite bike shop whenever I am in town. Definitely would recommend.

[@NelsonSherry]

I've been wrenching bicycles professionally since 1977 working in 8 different shops training dozens of mechanics and sales employees over the years. Pat is an absolute gem. Any chance he wants a job in Anchorage Alaska for a season or more?

[@NathanielBannish]

Omg, I was just going to say the same thing. Also for Anchorage xD

[@MOVIE1MAN1]

How long did it take for your profession to really take off?

[@howard5992]

@@MOVIE1MAN1 it goes in cycles

[@ryanbruh752]

@@howard5992 bi-CYCLES?

[@user-mh5te3dy7n]

My dad is an engineer on a boat in alaska

[@billyb6043]

what an excellent shop mechanic: customer comes in, shows him the parts, no patronising comments, just gets on with the job. A credit to the shop. Man deserves a bonus!

[@crooksj11]

Great prank, i smiled through the whole video. I’m impressed by that mechanic’s professionalism and willingness to give it a go. Thanks for the content Seth!!

[@01bking]

The mechanic needs a raise for how he kept his professionalism that is so rare these days! Loved it as I upgrade my 60-80 series bikes to modern spec but not this high end lol

[@ChamalMcv]

He know he's being recorded

[@CarsonRP]

That hidden camera he is wearing is super hidden

[@upaiaq]

That mechanic is awesome! I would use that guy for sure. Hopefully other mechanics will notice how he never talked down to his client and was willing to do what the client wanted as long as it was safe.

[@JohnDoe-hg9pj]

Mechanic title is a stretch lil

[@zoki.to974]

@@JohnDoe-hg9pj so what title you will assign to him? guy with a wrench?

[@JohnDoe-hg9pj]

@@zoki.to974 Bike specalist? With all due respect to the guy in the video a mechanic is someone who works on motors, machines or things with motors on or in them. Push bikes dont really fit that description unless they have a motor on them and even then they probably wouldnt build a motor at a bicycle shop. Would you bring your car, motorbike, airplane to a bicycle shop to have engine work done? Its sort of like calling a chiropractor a doctor.

[@jbea5106]

@@JohnDoe-hg9pj Actually... Mechanic is correct.. This is taken from wiki.. Most mechanics specialize in a particular field, such as auto body mechanics, air conditioning and refrigeration mechanics, auto mechanics, bicycle mechanics, boiler mechanics, and other areas. There is even a wiki just for Bicycle Mechanics. It's metal, it has moving parts ->> Mechanic. Do you even research anything before you post??... .. .

[@JohnDoe-hg9pj]

@@jbea5106 not a mechanic

[@ofwoden]

Kudos to the shop employee. I once got a pretty solid bike for my kid that was, admittedly from a department store. It was used and the wheel need to be trued. The mechanic at my local bike shop refused to work on it the wheel and said it came from a cheap bike so he wouldn't waste his time. I never went back there again.

[@thra5herxb12s]

You never went there much anyway by the sound of it so no big loss to them 😂

[@chiprock804]

Would you be happier if he trued that wheel and had to charge you more than the wheel is worth?

[@holzmann8443]

If the wheel was taco'd, it may not have been truable. And the value of a replacement wheel plus labor can exceed the value of a department store bike. He may have had difficulty articulating this to you though.

[@KiNG-tx9je]

Like. Don't they get paid per jib regardless of type of bike. Like a $30 job is a $30 job on a Walmart bike or a $2000 bike

[@phillhuddleston9445]

@@thra5herxb12s But you might graduate up to a nicer bike in the future so it might actually be their loss. People often start out at the cheap end of things with hobbies and grow into better products as they learn more and become more involved in them, this was for his kid so maybe he bought a cheaper one because his kid would outgrow it anyway. I am into firearms and have some cheap ones as well as some higher end expensive ones and if a gun shop or gunsmith treated me bad when asked to work on a lower end one they would lose my business on the higher end ones too, same applies to many things.

[@andyb9994]

Pat is a true mechanic and does not put people or there property down....he is there to work on bikes and that's what he does....as long as it's safe, he didn't say your parts are worth more than the bike or anything like that...he just made it work and he knew what he was looking at and did what the customer wanted....if I lived there I would take my bike to Pat for everything...Good job Pat, true professional and excellent Tech....👍👍 Also cool video was fun💯

[@lithium25693]

a good bike shop informs their customers a bad one just takes their money

[@puntoycoma47]

This guy is in top of his game, very professional! Any high end bike shop where i live would have laughed the shit out of that customer

[@joelwillis2043]

staged

[@puntoycoma47]

@@joelwillis2043 Whether it is staged or not, top notch content anyway

[@DennisJPolson]

This was AWESOME!! He was a total professional, but that look he gave when asked to swap the spokes? Priceless!!! Great content as always, Seth!!

[@jaba_goyim]

4:19 we can see that "hidden camera" bullshit

[@doncrescas]

How did you skip the chance to try to get him to install a dropper post?

[@peterlainey5702]

This would have been hilarious

[@SethsBikeHacks]

That would have been really worthwhile to throw in there! With “internal” routing 😭

[@bikealllife5132]

@@SethsBikeHacks you should give him a fox 40😅

[@lukemas4134]

I work at a bike shop and the amount of people spending more on a tuneup than their bike is actually worth is insanely high😂

[@chairmanmeow8388]

I fixed a friend's bike during lockdown. He asked if it was worth spending that much on an old bike, I just asked if he was going to use it. He said he would so I said it's worth it then. Bikes and bike parts were so expensive two years ago that it was just expensive to do anything to a bike and buying a different bike was out of the question.

[@xXSgtJackXx]

I guess sentimental value is way more important to some people than objective value

[@matzegehtdichnixan6768]

@@xXSgtJackXx came here to say this. I rode a 97 Scott Rockwood for 15 years and then bought another bike for daily commuting when it was broken. But the Scott was always there in my basement. So I spent half a month's paycheck to upgrade parts and fixing it and now I'm happy and thrilled to ride it again

[@inventiveowl395]

I recently doubled the price of my 'getabout' bike (Kellys Cliff 30 21" 2015 which new cost just above 400 usd) by changing the drivetrain from the original 3/9 shimano to 1/11 shimano deore. Worth it. :P

[@inventiveowl395]

@@xXSgtJackXx I'd say it's more logic than sentiment. If the upgrade for your bike is gonna cost more than said bike, it's not likely that if you sold that bike, you'd have enough money for a bike that will be better than the one you sold..

[@christophermoses1225]

We need more mechanics like Pat. Every bike is important to someone. Thanks for that fun video. From South Africa 🇿🇦

[@callmejustblaze]

That was literally my first mountain bike when I was around 13. I couldn’t believe it when I saw the thumbnail, it brought back so many great childhood memories. I believe that brought back the memories of my first taste of freedom around the neighborhood. Thanks for the Memories Seth, that was awesome!!!!!!

[@SethsBikeHacks]

I test ride it in the next one, and I think you’ll be happy to see how well it still rides

[@callmejustblaze]

Absolutely looking forward to it!!!!!!

[@nutzeeer]

Lol imagine seeing your stuff in a youtube video :D

[@callmejustblaze]

@@nutzeeer wouldn’t even know how to react 🤣

[@marthamryglod291]

That bike was awesome when I was ten.

[@jpick3113]

I’ve had the chance to work with Patrick (the mechanic) at a different bike store a couple years back. He’s an awesome dude, I’m alittle surprised he handled it so calmly lol but he’s good guy so I’m not shocked

[@markm0000]

It’s a small world.

[@torquedork]

That dude is clearly a jedi level bike tech and a treasure of an employee.

[@robertatkins3521]

Pat has to be the best mechanic ever. Not only was he very professional and humble but he really knows his stuff. He went right to measuring the hub and immediately knew it was custom. What a great guy!

[@sweepphreak]

agreed guys IQ ++++++++++++++++++++++++++++ super positive attitude and the can do spirit

[@southsideman4891]

This is the person you want to meet when you go into a store! May GOD richly bless him.

[@acharich]

✨🙌🏾✨

[@jensonchiu9864]

The rim on the floor really hit a nerve

[@Zevose]

Bros just wearing the most obvious go pro on his chest

[@chrissr318]

I never went back to a local bike shop because of how they passed judgment on me and my Kevcentral Walmart bike. Needless to say when I was ready to buy a $1300 bike I went to their competition.

[@aGhost0o]

The reason they do this though is all the parts are usually custom for that bike. Replacement parts don't exist, and if you do remove something, you're likely going to break something else unintentionally. They weren't being mean.

[@HarrisonBennett]

Hilarious, we need more of these hidden camera pranks!

[@S.F.D.R]

Yes please

[@ArthurMorgan1920]

A lot of them weren’t hidden like when he was outside there was a guy with a huge camera shooting pat and the bike just before Seth comes over

[@Bastard_Bike]

@@ArthurMorgan1920 I think it was his boss taking pictures for SoMe. Check the behind-the-scenes video - he's in the workshop area when they talk about the chain. I was skeptical when I saw that camera as well.

[@ILoveLibertyJustice]

“It feels so wrong”

[@bossdude911]

As a mechanic myself he reacted exactly about how I would have, very confused but the “yeah I’ll see if I can make it work…” we’ll done Seth, this is amazing!

[@haroon420]

I’ve had a similar situation. I wanted to put fancy 105 group set on my budget road bike and the bike store owner kept refusing till he convinced me to buy a better frame before I upgrade. I’m glad he did because he was right and I would’ve ended up wasting money that way. And it’s not like I had much to waste. (I mean, even 105 is fancy for me)

[@fredmercury1314]

So, what you're saying is, you got scammed into buying a new frame...

[@haroon420]

@@fredmercury1314 no. I can’t afford a new bike. So I’m still with the old one. Lol

[@AwoudeX]

he did you wrong though by refusing. He can advise you, try to persuade you not to , but as a service provider, you should never refuse outright. You should never try and make the decisions for the customer even if the customer sticks with being wrong.

[@xRealUzz]

@@AwoudeX yes good businnes idea elon, so that your customer can tell everyone how shitty it got or how it made no improvements, thats like saying to your bricklayer youd rather want this cement because its cuter, it can put the integrity of the company down

[@AwoudeX]

@@xRealUzz read again please, the customer is fully informed and thus this should not reflect bad on the company but rather on the decision making of the customer. The company did as was asked by the customer in that case. Also it's bad business to refuse and the customer goes to your rival who has my views on how to provide service.

[@sensah100]

Going to a store with a camera on ur chest defeats the purpose of pranking

[@noaherskine3935]

It's a hidden camera bud

[@sensah100]

@@noaherskine3935 oh my bad

[@BEDISB10]

@@noaherskine3935 3:35 there is a go pro behind the cassette

[@cameronj234]

It’s not hidden. It’s right on the guys backpack strap

[@macbook802]

Pat's hidden camera is barely noticeable

[@romanmarkus8459]

I just saw it HAHAHAH

[@justinlock7292]

Would definitely use that bike shop if I lived in the area! All seem like great dudes!

[@calilife805]

The “90$ chain with a 90$ bicycle” had me laughing so hard 😂

[@jonahtillman9499]

speaking on behalf of all of berm peaks subscribers, we need to see this thing KITTED out. fox 40 on the front, i9 wheels, carbon bars, carbon cranks, and an AXS dropper.

[@bighammer3464]

That “hidden” camera the consumer had is about 1 step down from just hiring someone to follow you with a camera. ie not hidden at all. Very smooth

[@TrueElitegaming1]

Not that unrealistic, as far as the employee knew the customer was filming the ride to the store. He even says at around 9:07 that “3 or 4 people a day just walk in with GoPros on their head”

[@bighammer3464]

@@TrueElitegaming1 ya but the way Seth described walking in there with a hidden camera made it sound very incognito.

[@DinnerForkTongue]

@@bighammer3464 Well in this context, carrying a camera _is_ pretty much incognito.

[@kaedeschulz5422]

@@bighammer3464 It's pretty mich hidden when this is every day Business that ppl have a gopro on.

[@MrSaltysReefTank]

People saying that he should tell the customer not to waste a thousand dollars on parts on a 60 dollar bike forgets that the guy has brought the parts in. Pats only fitting them. He hasn't scammed the fake customer with those parts. Great content 👍

[@Mitri_pod]

"Hidden cam" has a go pro mounted to his backpack

[@joaquinexequiellaput2475]

I scuffed when I saw it 😂

[@inventiveowl395]

The darkest place is under the candlestick. As the mechanic said at the end of the video, so many people use action cams today (especially bikers) that it's not uncommon for customers to come into a bikeshop with one on. You can't really tell whether it's on or not and even if you can, the customer might have just drove down from the trails and forgot to turn it off..

[@Mitri_pod]

@@inventiveowl395 yeah i saw that after i finished

[@SethsBikeHacks]

With the screen and lights disabled to look like it's off. Brevard is an outdoor hotspot and it's normal for people to have GoPros on them

[@Mitri_pod]

@@SethsBikeHacks yeah i heard that later in the video great video man

[@HarryAdee]

The fact that he wanted to make it work and not rejecting the fake customer is super awesome. Salute to this guy.

[@joaoletelier8735]

I'm going to disagree with most here and say that he was polite and respectful, yes, but the professional response would have been to actual be honest with the customer and tell him that I would seriously reconsider investing any money on that frame. Imagine you're a clueless customer who's gone out and dropped all this cash to upgrade a bike like this, only for it to end up completely clapped out on its first run because the wheels, fork and shock are absolutely not designed for any serious riding, then you take it back to the shop only for them to tell you they can't help you because no modern parts will work on the bike.

[@walkerswild]

Having met Pat at Squatch before, and the amount of time he spent with us showing my kids how to ride the swing bike, this doesn't surprise me one bit. Great job Pat!

[@ratman6417]

if this happened at my shop it would make my day, usually when I do stuff like this I'm getting all the parts made myself

[@the_official_jaydo]

The “hidden camera” couldn’t be more obvious lmao

[@patrickhauser631]

I was very impressed by both the bike mechanic and with the actor. How the actor kept a straight face and dodged the questions was top-notch, and the way the mechanic stayed humble and professional was outstanding. What a fun idea for this video. If I lived in the area, that would be where I would going for my bike work!

[@slimygrimylads4108]

My mans “hidden” camera. Lol

[@gallie319]

I’ve watched this for a second time now and I laughed harder second time around. Epic!

[@crbondur]

"Oh GOD! it feels so wrong." Kudos to Pat the mechanic for being professional, even though he's dealing with stuff he hasn't seen before. :D

[@RobertIngersoll]

That was hilarious. Thanks for all of the effort that went into producing it, and Pat is a legend. Exactly the person you'd want working on your bike.

[@JohnsonTheSecond]

You've got some mountain bike on your upgrades

[@matttoczek6919]

thats not no hidden camera 4:36

[@jakedodd5000]

Love this project I love putting new parts on vintage bikes if possible. It would be so fun to see how far you could go with this bike! Thank you for your amazing content!!

[@Drumguybri]

I agree! It may seem dumb to put new and more expensive parts on an obsolete bike but combining new with old is always interesting and fun to watch. I own a fat bike that I've upgraded with BMX accessories and it's pretty cool and unique. Love the video and would like to see more of these from Seth also!

[@ianmagnuson1626]

Having worked in a bike shop, I can say this is not uncommon. I have had many customers come in wanting to completely max out a cheap bike. 9 times out of 10 the bike had some sort of story - it belonged to a family member who passed away, it was their first bike, etc.

[@NinjaKittyBonks]

That guy working the store was EPIC in every way. Positive attitude, never condescending in any way and did exactly what he said from the jump. He was class act all the way!

[@MintyFreshTurds]

The sheer joy the bike builder expresses when he knows without a doubt all the parts are going to work really shows that he loves his job.

[@MintyFreshTurds]

@WhatsApp⓵⓽⓵⓺⓽⓽⓸⓺⓽⓵⓶ spam

[@Daniel_D_King]

I have actually fitted nx eagle to a bike about the same age as this, but as it has a 9mm skewer axle and shimano hg driver it dropped straight in. I'm fascinated by the drop out axle conversion. Great way to modernise an otherwise defunct bike.

[@yonglingng5640]

One would need to find a machinist that's willing to take on the task of machining a single custom part though.

[@Daniel_D_King]

@@yonglingng5640 I work as a welder for an engineering company so one off parts arent an issue for me

[@natethegreat8977]

hi Seth im a young mtb rider who was a fan when u just had 100k subscribers. In most, if not all of your Flip Bike videos I saw u put a new/better/shorter stem on the old/used/cheap bike u bought and restored. I my self ride on a great full suspension bike that has a long stem. I was wondering if u can ship a short stem to me. I doubt u to see this comment or even take the time for u to actually ship anything to me. But if by some miracle u do it will make my day. Thank u for not only reading my comment but for all the videos u made that cured my boredom. -Nathan

[@chrisg4rr377]

That bike tech is a perfect example of everything somebody should be in the retail environment. A professional, polite and skilled. It seems a shame he's dealing in "just" pedal bikes

[@PiloMegaTron]

You mean bikes? As in non-electic? If so, that's not really respectful; the E-'bike' is the thing that's not a bike...

[@johnsampson2544]

This was hilarious. My local shop has a mechanic like this. Knows his stuff; enjoys doing the work; will check out weird noises and make little adjustments on the fly; and is willing to teach you things if you have questions.

[@lazylonewolf]

Pranking AND testing the honesty of employees 👌 8:36 That look of "What the hell am I hearing"

[@dmonhuntr75]

Many years ago, when I first got into riding, I had enough interactions with bad/arrogant bike shop employees, that I just learned how to do their job myself. The shop in this video is how it's supose to be.

[@yute-hube779]

Same here, including building my own wheels. They went for over 1,000 miles without needing to be trued, I mean not even 1/8th of a turn anywhere. 🙂

[@Cous1nJack]

This. Buy the tool for the cost of the job.

[@somevids4187]

@@Cous1nJack and for the same money, except for when you're extremely busy, you are now independent and can do it anywhere, anytime.

[@discostu333]

If only all bike shops and mechanics were this cool. Give the guy a raise!

[@davids.816]

That guy is all passion. I love it! This is a prime example of when people work for the place they actually want to.

[@epic1285]

Pat is the ultimate bike mechanic! Wish all shops had employees like him. Great stuff!

[@ATCRyderX]

8:39 Bike Tech was thinking "PowerBomb? Or PileDriver?" loool What a good dude tho. *THAT'S how Service is intended to serve!* It blows my mind how many private shops of ALL sorts will tell a customer "Not worth my time!" - Wishing those types nothing but poverty & wishing *this* Gentleman & his shop Nothing but THE BEST!

[@pingle7791]

How is that a hidden camera I can literally see the GoPro in plain view

[@TheChickenlipz87]

as a mechanic this makees me so happy! he is a credit to the shop and the industry as a whole!

[@MrGrombie]

I remember trying to get new bearings on an old bike I had that had sentimental value and they turned me away. Haven't bought a new bike since and moved to longboarding. Since I am better able to control all of the different components on the board. That said, always fun to watch these videos. I wish I would have had this bike store, than the one that I went to near me.

[@Aureas133]

I read a lot of comments on how well the mechanic handled the request, and yes he is very kind. But I would expect a good mechanic to at least open the conversation on if the upgrade is as effective as I would want it to be. Look, maybe the bike has a special meaning to someone and then sure, all is good. But a lot of people with money to spare are absolutely clueless about gear and could benefit from some professional insight.

[@CanIHasThisName]

This take is out of place and also ignores the conversation they had there. He even asked whether he had the hub custom made. The mechanic was absolutely spot on when he said "I've learned my lesson with assuming what other people are doing." Sure, giving advice is useful when someone comes in looking to buy something. But when someone walks into your shop with a bike and the parts they want installed, and those parts are clearly carefully selected to fit the bike, there is no point giving purchase advice or asking whether they actually want to do it. They've already made up their mind, they know how much everything cost because they paid for it. They came in to have those parts installed, not for your advice.

[@sangchuw]

his customer service is one of the most exceptional services I have ever seen. no matter what he actually thinks about customers request.

[@joneinarmattiasvisser6113]

"It fits! It's not unsafe, it's build right. *OKAY!* " Lol that had me cracking up😂

[@cx123456]

Totally not scripted. I love the part at 3:40 where the "clueless bike mechanic" carefully puts the caliper on the desk, ensuring he won't nudge the "hidden" camera aiming straight at his face. Still a bit funny, and excellent educational material.

[@BigStreams_]

Check out the behind the scenes video. Seems plausible he didn’t notice most of the cameras and didn’t think twice about the ones he did see. And if it is all scripted and fake these guys, pat especially, are incredible actors

[@cx123456]

@@BigStreams_ 😄 Don't get me wrong, I love his content and I totally get that it's hard to come up with an engaging format to tell people what they should expect from a decent shop. I just personally find these types of mockumentary a bit cringe, but that's just me. For the same reason, I left a comment under one of his first flip-a-bike videos, where he made a total profit of minus $100, which I found hilarious. Still, at the same time, I understood the concept behind that series and was very glad he came up with that idea.

[@gijsdokter5386]

3:36 the costumer is wearing a mounted gopro on his chest, so yes jt is staged

[@BigStreams_]

@@gijsdokter5386 in the behind the scenes, Pat explains that he didn’t think much of it at the time because apparently it’s not uncommon for customers the approximate age and look of the actor to come in wearing gopros, and Seth said they rigged it to not show the recording light and so the screen would be blank - making it look like it was off.

[@stevedesantolo6794]

That is so cool that the bike mfg'r was open minded enough to help with custom machined part, including pkging! Very cool, Seth. You definitely have a place at the Bicycle-verse's high table, Sir :)

[@xjdndndmsvsvr]

They are a sponsor of the video lol

[@caseylabelle1128]

Incredibly professional! Amazing and hilarious! They don’t have bike shops like that around here. 😢

[@BenjaminVestergaard]

He's an effing champ, he didn't know and he still walked the extra mile. Certainly a keeper.

[@FoCoFlowShow]

Top 5 episodes of all time !!! I’ve met Pat and James before, they are incredible … well done boys …. Well done

[@elimn4tr095]

Is putting a heat-seeking missile guidance system on my lawnmower NOT normal?

[@heldtoahigherstandard5915]

Give dude a raise. He was obviously smarter than they expected and he nailed the job.