Shark AI Robot Vacuum Review from COSTCO! (Watch before you buy)

Watch this video review on the Shark AI Robot Vacuum from COSTCO.
This video we review the Shark AI Robot vacuum from Costco and tell you the best and worst things about this vacuum. After this video you will know if this Shark AI Robot Vacuum is worth buying on your next Costco trip! The model number for this Shark vacuum is UR2500SR.
Some product links are affiliate links which means if you buy something we'll receive a small commission.
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[@anthonyjosephmartineznails]

Using no-go zones in the app can help with avoiding the plant stands. My robot would push around my cats food and water bowl then I put a no-go zone and it never happened again. I highly suggest using the features that this machine is equipped with. A very smart unit indeed.

[@costcozaddy]

It is a very smart product, but we’ve been unsuccessful with the no-go zones 😢

[@anthonyjosephmartineznails]

@@costcozaddy oh no, that's too bad. Maybe a defective unit?

[@jeffrokraus5483]

Perhaps do a re-mapping? When I originally set up my unit, I had boxes and storage items on some floors, so those areas were not mapped properly. Upon re-mapping, things worked better. I also marked off the rooms with proper delimiters, so it's cleaning in the proper space, now, when I select a specific room. I use the spot cleaning often, as well, and it's cleaning the correct area.

[@williamcrane8236]

​@jeffrokraus5483 just bought mine, the mailing software is nice but it is a little clunky with the no go zones. You can drag them out of the room and just use a small portion of it in the actual area. You can also rotate them. This is keeping my Xmas tree lights, stand and humidifier from being run into. 2 dogs and a cat and one long haired red head keeps it busy. Mine had the mopping attachment as well and while it won't no the whole house it does a pretty good number on a room and excels on matrix mopping. I Know I should have gotten them self dining tower but that portion wasn't available at Sam's.

[@iggyzorro2406]

how'd it do with your cat's hair?

[@LBdesigns910]

I have mostly thick carpet and a cat... so I'm glad I watched this. I don't think this will do as good as my Dyson... plus I kinda like the satisfaction of going over a second time and getting it all... that's the best vacuum ever!

[@sysamones2588]

thanks for your review! I will get one right away ;)

[@NAJCaptured]

Thanks for the honest feedback 🙌🏾

[@costcozaddy]

Any time!

[@LythaWausW]

I'm running mine for the first time right now and was surprpised when it emptied mid-cycle. Two top improvements over the Roomba: 1.) It can handle Ikea's Poang chairs just fine! and 2.) It doesn't ram into our shower stall glass walls, it doesn't even touch them. Also it's about half as loud as the Roomba. The manual is pretty worthless though- I have no idea how to clean the filter even though it says I must do this. No idea how to get it to dock, until I saw your video (mine doesn't say dock on it). So I'm using KZbin to try to learn how to maintain it. It just finished and the running time was 1.5 hours. I emptied the tank and saw a filter in there - is that the one? In the manual it looks different.

[@jeffrokraus5483]

Great review! and nice points, as well. I have owned my Shark Robot Vacuum for about 6 months, and I've had the similar experience to yours, with one exception: (1) I didn't have any issue with plants. There is one plant I have which has a metal-wire type stand, and because the lidar cannot identify the thin metal structure of the stand (too thin) -- it bumps into it, more. However, it doesn't bump hard enough to knock it over, so for me it's a non-issue. As far as issues, I've had only one: (2) Stuff gets stuck in the little door (on the unit) that connects to the home-base, and I have to investigate and usually remove a rock or something so that the door closes properly. Then, the system is happy again. (3) We do have a lot of hair that gets vacuumed up, so I usually clean the brush and roller each day, in order to have it be very pristine and ready for more work. This seems to help, with performance.

[@costcozaddy]

Great feedback. Our vacuum still does well with hair, but noticing that there is hair buildup on the ends of the roller that I need to periodically remove. Other than that, still works great!

[@vitasoy1437]

Stumbled upon this excellent review video coz I got a Shark 2-in1 recently and just wanna see what people say before I start using it. According to the manual, it recommends clearing things that are shoring than around 4", so maybe that's why the planter with thin legs got knocked over, coz it was big but got somewhat thin legs? Great review though!

[@jackieglissman3248]

Great video but I cannot hear how loud or how quiet the robot is.

[@geraldleuven169]

Hi nice review, how did the blocking out zones option work for you ? Lots of people have issues with that.

[@costcozaddy]

Great question! We tried block out zones where our wires are, but it still vacuums over them 😭

[@anvilusjg]

I got some big dogs that shed enough hair to make another dog. This vacuum has helped alot but I have to stop and clean the roller 3 or 4 times a run cycle.

[@andreaws2]

I love my Shark!!!!!❤

[@ll-qq9qr]

Hi, how can you use this on a 3 story house?

[@rahils6469]

Too video! Keep it up!

[@costcozaddy]

Thank you, Rahil!

[@patrickaleshire3083]

I’ve had this vac for 7 months. Worked great for about 4 months. Then it stopped finding the dock. I have tried everything to fix it. Cleaned all the sensors, replaced the entire docking station, moved the dock to various locations nothing has worked. Customer service is useless!!!! Consumer beware!!

[@crystalpenaloza994]

Me too. Can’t find the dock. The vacuum keep closing my doors and can’t get out the room. LiDAR is failed for sure

[@nm4052]

Baught same from Costco been 7 months but it’s saying some debris under shark logo. Cleaned everything but still not working and giving same error

[@alexanderzawydiwski9534]

Yeah, I find most robotic vacuums with the Lars if the object is too short to get picked up by the liar or is too skinny, it’ll keep trying to push it even not detect it with the bumper so I guess it’s not just this things problem. This problem occurs on the Wyze robot vac

[@kai-tg9mq]

Nice video bro, thinking of buying one! Is it compatible with amazon echo?

[@costcozaddy]

It’s compatible with Amazon Alexa & Google Assistant!

[@juliewago7699]

Thanks for this video. Very helpful. I have a dog as well. How did it do with bed beds?

[@costcozaddy]

Thanks 😊 Our dog bed is slightly elevated, the vacuum either senses it with the lasers or it hits the bumper and turns around

[@harmeetsinghdhot1820]

Can it map multiple floors?

[@buniceb]

LOL! Poor Monstera!

[@DrKelleyMontes]

Mine keeps disconnected from Wi-Fi and customer care hasn’t been helpful. I will be returning it to Costco. 😢

[@jehnnakeshishian2222]

Not the plants!!! I would be devastated 😢

[@chiefbiglew]

just gotmine ran it this morning .first i went around the house and picked up every thing off the floor like trash can toilet paper holder tv wires . ifyoujust do these little things it works great. better than me and my vack .and it gets under the beds. worth it just for that.

[@orlandorosado2157]

This vacuum is great for tile and wood floors. Carpet is just ok

[@angelinawilliamson6841]

Thank un

[@dgriffin6074]

How good are Robovacs with leaves? We have a wooded lot...

[@costcozaddy]

In my experience, the vacuum is good at picking up small leaves from plants, but it struggles with bigger leaves for sure.

[@jeffmunger]

Mine wore out and got too dirty and tired after about 3 months. It just couldn't handle two dogs, in a busy environment. I need one twice as powerful that could suck up Legos and plant leaves. It's not really set it and forget it either, it becomes harder and harder to deal with as it wears out and gets filthy over time.

[@costcozaddy]

Interesting! Wondering, did you perform regular maintenance? (Clean out brush, filters, etc)

[@jeffmunger]

@costcozaddy I tried, it did have a lot of area to clean! I'll see if I can get it going again.

[@rumpydump]

How does it work with rugs that have fringes, does it get the fringes caught ??

[@costcozaddy]

It works well with our rug! As long as the fringes are not too long, it’ll work great!

[@vegas9440]

Mine won’t make the nice carpet lines or patterns

[@qwert5854]

Contemplating getting a refurbished one for 179 but so many seem to have issues with the app and WiFi

[@costcozaddy]

I’d suggest getting a new one from Costco so that if it breaks, you can simply return it anytime, hassle-free!

[@lorawilliams9032]

Anyone else have problems with brackets that hold brushes on coming off constantly?

[@janelee6037]

I just got one. It only worked 10 minutes, parked, I pressed Clean, then it said low battery. My response is “ you are lazy, only worked 10 minutes and quit “. I charged it overnight. Any advice?

[@SereneSounds4K]

Is the software up to date? Did the robot complete its setup properly?

[@jennibudde8358]

How does it compare to the irobot J8+ also at Costco?

[@costcozaddy]

Have not tried the iRobot at Costco! May need to do a review on it soon!

[@jennibudde8358]

@@costcozaddy I'm definitely watching your review when you do!!

[@niquesavings1300]

It does get stuck and it’s been advised to clean the robot every month. I love mine I just found out after 4 months to clean the filters every month. When you have children you have to remind them to keep stuff off the floor. Bcuz the vacuum gets stuck in their stuff.

[@CPARROWHEAD]

I love my shark, but recently it has not been cleaning all the areas on the map, I tried to find answers on the shark site, but it didn’t address this issue. Anyone know how to fix this?

[@Venus-dg6vi]

Inspect the brushes,and spinning blades under the vacuum. If you feel or see they're damaged, call the company and ask them to exchange it or repair it.

[@jessepadron5499]

How does it do around cables?

[@costcozaddy]

It runs over cables and can get tangled. You can set a no-go zone, but it has not worked well for me 😢

[@mikeb1039]

None of them are great on cables, you need to spend a little time getting them out of the way and together as much as possible.

[@robinsinckler]

Would this be good for cleaning the cars?

[@costcozaddy]

I wish! But not made for cars 🚗

[@notsosou9047]

I only care if it cleans right up to the edges

[@regiegija02]

Knocking down a monstera???!!! That's not "small stuff" for me. Definitely a deal breaker!😅

[@costcozaddy]

I can’t blame you 😂

[@bc5441]

I move smaller, lighter things out of the way.

[@christinep5524]

4:34 hahahahaha!!

[@mikeb1039]

You need to pay attention to the specific model. There are many and they have different features. I have two of these and they are quite different in software features. Not all have the maps, or adjustable power settings. FWIW

[@City-Hiker]

Many Shark’s robot vacuum are custom made to the specific seller. For example, AV2001，AV2511AE are designed to Amazon, RV2011 is designed to the Target. UR2350AE is designed to Sam’s Club, RV2320S is designed to Best Buy same as RV2300S. AV2310 is designed to Walmart same as RV2300, RV2310. UR2500SR is designed to the Costco. When you buy Shark Robot, let’s say they have all RV2300, RV2310, AV2310, RU2350AE, you can assume all these units are series 2300. All the 2300 series main unit basically are same, but come with different size of self empty base and different color.

[@calebniederhofer6529]

@@City-HikerThat’s absolutely true. I will see that I have this model and it is about as good of as good of a value as you can get for the money. It may not be perfect, but it does 90% of what robots that cost double do.

[@lynniespringer1705]

I do not see that you have listed the model number.

[@costcozaddy]

It’s UR2500SR!

[@quitefar03]

how do you use in multi-level homes?

[@costcozaddy]

Use it on a single level for full functionality! I wish it climbed stairs! For multi level homes, you have to manually bring the vacuum to those floors and bring it back to the dock

[@mikeb1039]

1 upstairs. 1 downstairs.

[@rumpydump]

How does it do with rugs that have fringes ?? Does it get caught up ??

[@agak61]

Can you use it without WiFi ? I only have phone hotspot

[@costcozaddy]

You can, but the mapping and scheduling functions may not work!

[@LythaWausW]

I am running it for the first time, no wifi cuz I haven't got a dedicated dock location yet. It's been running an hour and 15 minutes and has done the entire house twice.

[@MegaHowtoMan]

How about showing it work.

[@DROSIETV]

What about stairs?

[@mikeb1039]

They don't climb stairs. or go down stairs.

[@DROSIETV]

@mikeb1039 basically what I was asking was,will it fall off an edge of a stairway , lol , I knew it wouldn't climb stairs 😂 We have a split lvl home and was concerned it would fall off the edge.

[@mikeb1039]

@@DROSIETV They have "cliff sensors", so they do fine on stairs.

[@retro_elv50]

Can’t connect to wifi

[@costcozaddy]

I’ve luckily had no issues, but I’ve heard from others that it is an issue. Without the Wi-Fi you can’t do scheduling, so I suggest returning it.

[@chukwuifeanyi3325]

Is it loud?

[@costcozaddy]

Yes it is, you definitely know when it is running!

[@LythaWausW]

It's only half as loud as my roomba which makes a tremendous difference - we don't feel like we need to get out of the house while it's running.

[@City-Hiker]

Shark’s Robot Vacuum should improve their app and connectivity performance. For now, I feel Eufy is better than the Shark.

[@costcozaddy]

Agreed the app could use work! The app does not have basic Wi-Fi reconnection functionality

[@MusikLover8]

Ok so I was thinking of a few in depth comments I'd like to make concerning these mop vacuums and a few other observations. 1st after watching more than it seems like 5 hrs of these mop/vac robots I'm not buying. Dreametech, Ecovacs, Roborock, Shark, Irobot, Eufy and many many more. They all seem like crap to me. Each and everyone has some major flaws. And I think the manufacturer's are to blame. They are keeping it that way so everyone can charge 10xs more than what products worth. When there is a clear winner everyone will have to buy causing law of supply and demand to force prices down. Sort of like our corrupt pharm industry. Until a generic is forced by our gov't. I really want a mop vacuum. And I must thank these vids for wasting my time. Because on one of them that puts products on different tiers told me that one Shark vac I was considering from an infomercial that seemed too good to be true. Is! Even its most advanced vac, I see demonstrated does horrible in corners, and is crap on carpet. I can also see with variances on features, speeds, as well as all other bells and whistles, or lack there of. Like having to manually do this or that. Or having to buy 2 robots one mop and one vac. Not one mop/vac meets standards I want and need. In fact the company dumbed down it's 8 pro version to make you want more rather than giving the consumer what they want. So what's lesson here? None it's all a waste of time. What makes me go out and buy a product? Flawless or close to reviews. I don't want to have to replace every couple of years. For this Cyber Monday I bought a 65 in tv from Samsung. Samsung S90C Series 4K QD OLED TV .It is Consumer Reports top rated at 87 out of 100. But no I don't trust CR as half of what they rate the public hates. So that's where youtube and net come in. To see if anyone comes to a consensus on what's best. The top 3 contenders were SONY worth top quality and price. But some chinese guy said about how it will be perfect when a bug fix comes out. But will it or will SONY force you to buy next tv? And mid priced tier LG and Samsung. It was between Samsung S90C/95 series, LG G3, Sony Bravia XR A95L / or X95L Other than nit picking on the plugs on back, and wanting sound to be like a symphony, or live concert I could not find anything negative on tv I bought. I don't have it yet. But feel confident it won't dissapoint. With tvs, last one I bought in 2012 was an LG smart 50 inch tv, which I had zero complaints on. Except for the weird shaped boat like remote that would fall off everything and get sandwiched between the cushions of couch. That thing died on me in 2022 last Summer while I was watching it and falling asleep . It was 615pm and I heard a loud pop, and then it died. My mom died of covid-19 in Apr 2022, so while I was going past the old town where I once lived NW of NYC. I took my mom's 43 LG tv. I really don't like anything, but memory of mom. As I never changed the NYC tv line up for Boston here where I now live. In comparison. My old 50 in LG 2012 tv cost $1,100 + tax. It had 120 hz, and was great both in color, and for sports live action. Zero motion blur. Or any artificial effects. Mom's tv, I think maybe she paid $500 or less for. Is smart tv from 2018 I looked up. It has ok color, but blacks suck and many colors get washed out. Except for graphics on tv news for ex. Those look fine. The tv in higher colors looks unnatural. So mode I have it in looks like a color newspaper at best. My old 50 in LG smart tv had vibrant everything. I got dozens of comments on it how it looked like you were in the a movie theater. No joke. Story here was I was in BJ's warehouse in 2012. I couldn't find any tv of maybe 70 on display, that really popped with colors detail and stood out. Until I walked around corner and saw 2. This one for $1,100 and one for $2,500 in 2012. This one I said I want it today. And bought it. I got $200 back on tv. That paid for 8% NY State taxes, oh joy! One I replaced it for was 19 inch tv I bought in Canada for $100. Which was maybe $60 US because back in 1998. US currency was worth $1.60 CDN. or Canada $ was only worth 63 cents US. As long as you shopped where locals shopped, and avoided touristy areas. You didn't overpay in Canada. In touristy area everything was double priced. And banks and welcome areas jacked up fees and downgraded US dollar any chance they got to get even with USA on how they felt jipped by American currency back then. Not related I went to Canada to get lasik on my eyes. One time ever I can recall. I overpaid a little. As CDN $ was worth $1.07 US! I think its like 85 cents US now. On your eyes you don't want a coupon. You want best care you can get. Canada was leap years ahead of US on lasik correction surgery in 2007. And I lived 90 mins from Kingston Ontario at time. One last lesson about my now 2 yr old laptop. I bought as Black Friday deal got about $1500 off. Paid $3495 for I love it. It was the right choice I hope it lasts 10 yrs. Lenovo Legion 7 not AMD but Microsoft Intel gaming laptop top of line Nvidia GeForce RTX 3080 laptop GPU graphics card. Paired with 11th gen Intel processor at 11980hk @3.3 Ghz speed, with cores up to 5.0 Ghz. And its a powerhouse to be reckoned with. Still 2 years later. That was best lap top money could buy in Dec of 2021. I even got a free 5 yr full extended warranty that's good til 2026. When I buy something I look for 10 or more yrs. Even if I pay top dollar. I want it to be something that lasts the test of time. So in concluding all these mop/vacs sadly are still junk before 2024. Will they finally release monopoly to make one people really want, or play games for next 5 yrs making record profits? I hope not later. As I want to not have to clean floors anymore. Oh btw if you like the detail on this review. Pls check out my youtube new music ch. We find only the best new AC music on the planet. I pick from only the best the world has to offer. Pls come join us. And Sub we update new playlists 3 times a yr. If you loved 70's,80's,90's, AC/ pop/rock and lighter rock, urban/jazz, even country you'll love The AC Music ch. We play the songs of today that haven't lost the Heritage standards of yesterday. Thx for your support.

[@mandog1086]

DO NOT BUY THIS UNIT. If the metal clips that attach the side brushes come off and are lost, Shark DOES NOT replace them. If you call asking for the part, they will recommend you purchase an entirely new unit. This happened to me and people over on reddit. A 5 cent piece smaller than a dime, and easily lost, will cause you tremendous headache.

[@costcozaddy]

Good tip! Remember you can always return the vacuum anytime, if bought at Costco!

[@elyanaarana9625]

@@costcozaddyreally how does that work?

[@ahawk1968]

​@@elyanaarana9625 Costco has a 100% satisfaction guarantee.. with the receipt, they will take it back, no questions asked

[@havextree]

​@@elyanaarana9625you bring the item back to the warehouse take it to customer service and they will take it back. 90 day return policy.

[@pbklinef]

@@elyanaarana9625just take it back to Costco

[@DuyNguyen-qq9ce]

thanks for the honest review so i know i should not buy it

[@DC-xj8en]

NOBODY has shown how to actually USE THE BUTTONS!! I cannot stay connected to the app, then cannot get it connected again. The 'Shark' phone number people are useless. Firstly, I cannot understand them with their heavy accent. Then they are quite rude when you ask if they have anyone available that English is their native language. I bought this a couple days ago and will probably be returning it. I already have had a robot that uses a remote (you must send it out each time yourself), but it is much preferable to this nightmare!

[@mdmehranrahman3058]

One button is to clean, one is to send it to the dock. If the bot gets stuck or stops cleaning then often times you will have to click the button twice. I had issues with wifi as well. What worked for me was connecting the robot back to wifi using an IOS device instead of an Android. After that it occasionally had issues 2 or 3 times but since then it's been working fine for up to a year now

[@City-Hiker]

You must using the 5G network if you having connectivity issues. The Shark’s WiFi supports 2.4G.

[@subchuck2]

Welcome to the advancement of home wifi that outpaces equipment software. $20 router added to home network that sets a 2.4g signal for those outdated software... looking at me $2k Treager

[@maar1567]

My gf hates me bc i.wont buy one for her.

[@christinapennell5073]

Bought this from Amazon. Sent it back cuz it wouldn't connect to my phone app. Called shark tech and they were baffled. No function with manual buttons either...POS.

[@markrocka8718]

Shark vacuums are junk. Mine broke in 3 months and they refuse to honor the warranty because I unscrewed a single screw that held on a side brush. They said that voided the warranty.

[@costcozaddy]

Over a year for us and it is still going strong 💪

[@toanvduong4882]

Do not listen to this review. I bought one and returned it.

[@subchuck2]

Your experience may be different than others. Which unit do you support, and have you done a review so others can decide on that unit?

[@InResponseOutreach]

Holy shit I’m so sorry about ur expensive ass plant bro people don’t know but that’s actually horrific I’d be scared to use it if it turned over a plant worth hundreds of dollars

[@costcozaddy]

The plant was much less than $100 😅 but it’s grown so much and it’d be awful if the vacuum messed up our plant babies

[@MrSelp44]

The app is a POS. Tried 3 different vacuums, returned all three.

[@mikeb1039]

or you can't figure it out. ;)

[@MrSelp44]

Ah the smart ass. When their own “tech” support can’t figure it out, it tells me something. Got a roomba robot, had it setup in 3 minutes. But if you like your shark, then that’s great bud! Nobody is attacking you for it.

[@mikeb1039]

@@MrSelp44 ah the dumb ass. Sorry but we have 3 and they all work just fine. But if they didn't work for you, I can understand and nobody is attacking you for it, despite calling you names........

[@calebniederhofer6529]

The app has been perfect for me. I have zero complaints. It is significantly better then many competitors.

[@bakerwd]

I agree! This thing is junk. It will manage to frustrate the heck out of you! Returns to the dock about 50% of the time. It spends more time lost than cleaning. Finally, one of the drive wheels went out, very common issue. Shark won't sell a replacement but they do have a replacement parts unit which contains both drive wheels. $299.00 plus shipping. Lol. Save your money and peace of mind. Try another brand.

[@ArtDav-jp6kg]

Poop 💩 it’s not clean at all . I spent 400$ for nothing! Hate this type of people sell any trus and lying people. STRONG NOT RECOMMEND THIS ONE ! I have it in my house 2 hours and I hate that chip stuff

[@costcozaddy]

If you bought it at Costco, you can return it!