She Wants To Sleep WHERE?!

This story is another doozy from r/TalesFromTheFrontDesk! Just about every night auditor has dealt with the issue of people not understanding that just because it's past midnight and now technically the day of arrival, that doesn't automatically mean you can be checked into a room right then and there. That is SUCH a common misunderstanding. But it's definitely NOT common to have someone insist they can just sleep in the lobby instead. Like... WHAT?!
If you have a story of your experiences working at hotels, or just in customer service in general, please share it with me! I may even make a skit out of it! 😉
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[@IshanviChandra]

"I am paying to be here" You are paying to be there TOMORROW!

[@justme5384]

DO YOU KNOW WHAT DAY IT IS? IT'S TOMORRAW (don't know if you got that reference?)

[@brentkillian]

Paying to be here 4 pm or later

[@Serendipity-Infinite]

"I've never been treated so badly as a customer in my life." Um, Lady, she called another hotel to get you accommodated. Like, wtf. 🤦‍♀️

[@adrianewilliams5319]

Um lady she also said that you could cancel the reservation for no cost and go stay at the hotel that has an opening

[@alexandraphelps4020]

Customer whine “but that isn’t HEEEEEERE AND NOOOOOOOW”

[@davidwelker102]

The reservation was for tomorrow, so you are not actually a customer for TONIGHT.

[@royg2840]

If this is the worse that she has ever been treated then she has been having a good life

[@blackadder1859]

Hence why on sold out nights that I have stopped calling for people; they are so unappreciative or they will take "anything you can find for them"-except for the room you found for them.

[@DevilTrojanChic]

I really don't understand how Super High Elite members don't know the policies of the hotels. You only get that status by staying there, a LOT, which means you should know the procedures and how things work... Blows my mind.

[@karawardlaw4090]

My personal opinion is that they do know and don't care. They want the employees to break policy and give them what they want regardless. That is the way entitled people are

[@NilZed1]

And the hotel ‘day’ is standard around the world too so you don’t need to be elite at that chain to learn how it works.

[@davidwelker102]

Sounds to me like this person wanted to stay there on the night in question, but realized the hotel was already sold out. So she booked for the following night and then expected them to kick some random person out after midnight to accommodate her because she is a "super high elite member." Then she realized that status doesn't actually get you "the Queen of England" kind of treatment and threw a fit. No amount of jet lag or lack of sleep makes a person that ignorant.

[@Dargonhuman]

Most of the time, it's because they get too comfortable having their butts kissed by hotel staff so when they don't get their way it creates a cognitive dissonance where they can't reconcile the fact that the staff literally can't do anything extra to accommodate them.

[@hopelovewright4248]

Literally was coming to say the same thing.

[@thebaldeagle655]

And then she will show up after checkin time and claim she never "meant" to cancel her reservation and won't be able to understand why there is no longer a room available. After all, she HAD a reservation! Lol.

[@IshanviChandra]

I don't get how Jess has the patience to explain something AGAIN that she already has explained clearly!

[@albiesspace]

My friend, that's customer service jobs in a nutshell 😅

[@marymcmahan5603]

Having a job in which one deals with the public is very challenging. There are idiots out there!

[@Vida7354]

​@@marymcmahan5603im working in retail for 20 years now I could make an Small tv series out of dumb customers

[@matthewm3222]

This is being a hotel clerk 101. Literally every hotel clerk in the world has experienced this exact scenario at least once

[@Ineddiblehulk]

It’s a video - she wrote it 🙄

[@ashlabelle]

"The service industry has gone downhill, everyone is just trying to squeeze more profit" No, *corporations* are trying to squeeze more profit. The underpaid person serving you at a front desk/restaurant table/cafe register isn't trying to squeeze anything out of you except some human decency.

[@prarthananaik402]

Here here😅

[@AlexMorgan13]

And likely isn't even making a livable wage. Night Auditor does get a few dollars more but still nowhere near enough. So they probably recognize themselves that the hotel is just trying to squeeze more profit.

[@LunaIsATuna]

Yea ppl don't seem to understand that service workers get paid the same whether or not you give more money

[@456puff]

I’m not good at putting things into words, so this is perfect. I’ve been thinking this as a retail/customer service worker but could never say it right. 100% accurate.

[@ufcoque8697]

I slept in my car when this happened to me. I was so embarrassed I just "Oh, whoops, see ya tomorrow then!" the clerk saw me making myself a bed in the back seats and got me a blanket and a pillow from the hotel. we had a good laugh. five star service.

[@FenrirWolfganger]

That clerk really appreciated you not making a nuisance, that's how I'd want to treat nice customers too

[@Iris_4565]

Fr tho, I always think to myself when I watch videos like this “why don’t they just sleep in their car🤨🤨”

[@RedT...TheOriginal.NotANumber]

"You might as well just delete my Super High Elite Rewards account..." Yes, ma'am. Just sign here and here, and we're all done. You have a nice day now, buh-bye. Ok, in all seriousness, the lady sounded exhausted. She clearly wasn't thinking straight.

[@DefiantHeart]

Exactly. The guest has a lot more to lose by giving up their status than the hotel does.

[@rebekah4761]

I kept expecting a nasally smugger voice not an overly dramatic diva.

[@RedT...TheOriginal.NotANumber]

@@rebekah4761 Not all bad guys have waxed mustaches and an evil laugh. Not all entitled people have nasal voices. If only identifying them were so simple...

[@demetrinight5924]

I work overnight at a hotel that sells out frequently this time of year. I cannot count how many times people try to check in for the next day any time between 12:01 am and 7 am for a reservation for that evening. The only way that some people understand is asking when they stay at a hotel do they kick you out at midnight? Well no you stay until the next morning. Well everyone here is staying until the next morning in every room. Then some people still do not understand.

[@aspenjenkins3365]

“The service at the shmarriot has gone downhill” after the concierge literally called around to other hotels to get her a place to stay for that night. She did NOT have to do that. How ungrateful

[@tommiegirl2441]

I'm not even surprised over the sheer number of people who don't know the difference between AM and PM anymore. And I know that most folks dont read their reservations. But Girlfriend, you're a Super High Elite Rewards member and you still don't know how how hotel time works? You should be a pro by now. 😂😂😂

[@DRKLCNS1]

or the fact that hotels don't check in at midnight, and if you wanted to plan for that night you'd add it to your stay

[@Northstarria]

"I have never been treated this horribly in my life!" Okay, she was treated NICELY and was RESPECTED! I really wonder what "good treatment" is to her if that's considered "horrible".

[@YouTubeSupportSucks]

I work at a hotel and people regularly call the front desk person "rude" and "disrespectful" because they were told something they didn't like lol

[@Eryncerise]

I’m guessing to her, “good treatment” = “do whatever I want, no questions asked, even if what I want is impossible”

[@sarahglover3286]

No she didn't go to a random room and throw them out in the middle of the night because this woman booked for the wrong date! Of course that counts as being treated horrible! 🙄

[@ravenmage1859]

"Getting what I want" is good treatment. "Not getting what I want" regardless of how polite or respectful it's done is considered horrible treatment. These same types of people will only consider you to be speaking to them in a civil and mature manner if you're agreeing with them, but you're childish and hostile if you're disagreeing with them.

[@sarahglover3286]

"I am being kicked out" "No-one cares anymore" Jess: *huh?* I literally just booked you a room at another hotel down the road for the same price! 🙄

[@Angelderbat]

She is going to regret this whole conversation after a good night’s sleep at the other hotel. This sounds like a “nothing good happens after 2 AM” situation. 😅 She probably is just delirious from lack of sleep and will be more coherent and understanding in the morning. (Brilliant acting, as always!)

[@KaijuKim]

“I’m a Super High Elite Rewards Member-“ There it is. I was waiting for it. 😝

[@RogueDom]

I don't think a lot of the general public realizes how accurate Jessica's skits are half the time. Lol. She kept her patience a lot longer than I have in that situation in the past. People really don't know how hotels work these days. (Or credit card machines. It is SHOCKING how many people don't know how to use a credit card POS.)

[@kayshinae9023]

Staying in a hotel has literally always worked this way; it's how the cycling of cleaning and accommodation works. The guest has only themselves to blame for not adhering to the check-in time.

[@katieh40]

I dealt with this 3 times last night! Holy cow! Grrrr!

[@FenrirWolfganger]

For once I'd have gone "yeah that tracks" For three times in one shift? Sheesh, was there some kind of convention going on? I hope Jess helped you to destress.

[@katieh40]

@@FenrirWolfganger no convention, our property is next to a theme park. So people can suck. But thank you! Jessica makes me feel heard! 🤣💜

[@erichanastacio9695]

Staffs should be ready with recorders.... She said to CANCEL IT, you go ahead and CANCEL IT. 😆😆😆😆

[@04279]

I am sure that the time of the booking and check in time is mentioned on the reservation. Somehow this reminds me of that one skit you did when a woman said "Technically it is tomorrow now, see how time works."

[@kdallas3966]

Next up she's going to go to the ER and claim a panic attack for her "horrible, traumatic " experience, demand drugs and she'll try to sleep in my ER

[@fukushuu_bara]

I'M SORRY, THERE WAS ANOTHER HOTEL SHE COULD STAY THE NIGHT AT, THEY'RE PRICE-MATCHING AS WELL, WHAT MORE COULD YOU WANT?? it's an inconvience of not being able to stay at the hotel you originally booked at, sure, but it's not like you're losing any money and you could come back the next day.

[@Azwarrior94]

Perhaps she also wanted the hotel to pay for that room at the other hotel as well and to personally shuttle her there and back when her room is ready?

[@fukushuu_bara]

@@Azwarrior94 at this point, probably-

[@gemiveretheshitwidow1416]

She also clearly does not understand how hotels work lol

[@jacintavattuone4442]

​@@Azwarrior94 I wouldn't be surprised if that's exactly what she expected! 🤔

[@karenknight6518]

If she is such a regular traveller she should know which date she is booked in for

[@millennialgirlie2029]

These are the same people who would scream and cuss me out as a pharmacy tech because they DID NOT REFILL THEIR MEDICINES and are mad they were not ready.

[@silverlightyoake9938]

"And you might as well delete my Super High Elite rewards account" Okay! It's astounding how people are like this... And I have encountered a few of these people myself.

[@MelanaC]

I’ve never understood how people don’t get the premise that hotels are booked by THE NIGHT! How is that difficult???

[@corywalker8551]

I got tripped up by 'So, I'm paying to be here but my reservation isn't until tomorrow so I'm being asked to leave. Explain how that makes sense.' I would have just said; "'I'll give you a moment to consider what you just said and try to figure it out on your own." Full disclosure, I haven't really worked customer service so take my hypothetical with a bag of salt. Jess didn't miss a beat and explained it great what with the confusion between calendar day and hotel day. Jess, you bother because you're super nice and sweet! If that wasn't one of your stories, whoever the person whoes story that is 'you're also sweet and you care and do your job, well.'

[@williamharris8367]

I once had to do the opposite. I had a late-night flight (12:30 AM departure) and my options were either to pay for a whole night at the hotel and check-out at like 10 PM or stay at the airport. I ultimately paid for a hotel room that I only occupied for about 5 hours, but I needed a place to sleep

[@42ayla]

Some have half day rates for instances like that especially near airports. Not a lot but usually a couple small rooms. I'm betting they'll be booked quickly though.

[@MelissaBlue]

​@42ayla Yup, I stayed an airport hotel in London on a half-day stay. Got in from Scotland around 4 am, sat on my bags for 4 hours until the ticketing counter opened, and then had 13 hours until my flight to the US. I was in my early 20s, so originally my plan was to hang out at the airport all day. By the time I got to the ticket counter, I learned I couldn't check in that early. As I was exhausted and not up to traipsing through London to a youth hostel and back, I realized the half-day hotel price was well worth it.

[@helenelliot1553]

I have done that a few times and it was totally worth the extra payment. Absolute luxury to leave the hotel rested, and at the time i wanted rather than starting the long journey frazzled and sleep-deprived.

[@laris2328]

Malicious Compliance to the rescue. Delete her everything with you. Then she'll be screaming that that's not what she meant LMFAO

[@FenrirWolfganger]

While incredibly tempting there's also the possibility they're only like this from being delirious. That DOESN'T excuse bad behavior, but they may be a totally different person after some sleep.

[@mscatinaclaytor]

Like talking to a brick 🧱 3:35

[@Little_Toy_Soldier]

"cancel my reservation and get rid of my account!" "Alright, bet"

[@Katwrangler12]

Like Jess’s hair in this episode. You are a gem. People are so self centered

[@Lizzycrossing1309]

That lady had no common sense but at least she didn’t raise her voice!

[@wiltonater]

The customer sounds like someone you hasn't used hotels very much. Hotel rooms are for the night 3PM to 10Am generally. If you show up at 1am that is for the day before.

[@taylor_green_9]

That would make sense if she weren't a regular customer, but she is.

[@Psuedo-Nim]

"Explain? Certainly maam. You don't know how to read a calendar."

[@TreeckoJedi9]

I love the hoity toity voice you used for that partivular character XD

[@erichusmann5145]

Which is why I double and triple check the dates when booking hotels. I make sure that I indicate when I'm arriving and when I'm leaving--and they aren't the same day... Imagine if hotel rooms worked day by day rather than night by night. 12 midnight: "OK, EVERYBODY OUT! IT'S TOMORROW! TIME'S UP, WE GOTTA CLEAN THE ROOMS!" Yeah. That would go over real well.

[@jackbrigoli7452]

I know it's not as stressful as working in a hotel, but I do work in a shop and I absolutely understand the soul sucking experience of explaining something to a customer multiple times and them asking the same mind numbing questions and raising the same objections over and over again, even after having details and policies explained to them.

[@cneale9431]

This soft-spoken nice-hole customer is so relatable

[@daftwulli6145]

Look if people wanna play this game just ask them if they ever got kicked out of their room at midnight since then a new daxy starts and they only paid for 1 night

[@heidim7732]

Check-out time at most hotels is 11am following the day of the reservation, thank you for playing.

[@daftwulli6145]

@@heidim7732 do you have some trouble with reading comprehension ??

[@earthrocker48]

One time a hotel we booked online somehow changed the name under our reservation from my dad's first name last name to last name last name. So it would be Smith Smith and not John Smith for example. We showed the print out reservation as John Smith and the numbers matched. Then my dad's work laptop went missing from inside the room and somehow ended up behind the front desk as lost and found in the lobby. Police were called that day to report theft and cameras were checked. The maid didn't change the reservation name but she did leave the room with the laptop and left it in the lobby to report it as lost and found.

[@mirandarensberger6919]

Wait, she didn't steal it to take it for herself or sell it; she just stole it to report it found? What was her intention there?

[@taylor_green_9]

​@@mirandarensberger6919 Maybe she thought the guests had already checked out of the hotel? It sounds like they didn't keep good records

[@earthrocker48]

@taylor_green_9 all our stuff was still inside and the do not disturb sign was on the doors. She likely used a master key hoping my dad did not notice. It was his work laptop. He noticed.

[@LairdErnst]

At least she was dramatic without the screaming. It’s worse when they think that throwing a tantrum is the solution.

[@amberyoung4425]

Some people really are that dramatic tho lol!

[@danielzonneveld7712]

That is AMAZING service! I worked for a car rental company, and if someone came in for a reservation for the wrong day and we had no cars, all we could say is "you are welcome to look at ALL of your possibilities in terms of car rental options" and hint at going to competition

[@anitawebster9450]

We had this kind of situation, our flight didn't land until 2am, but we knew to book the hotel for the day before, no problem

[@LC05]

Yup! I've had that happen a few times and one time, my reservation was canceled because I was deemed a no-show at midnight. I even had it added to the notes that we'd be checking in after 3 AM due to flight arrival time. I landed, saw the email, and immediately started fuming. That hotel manager got an earful. Not only had they canceled it, but they were trying to keep my money, AND they had already given the room away to someone else. They ended up having to pay the higher rate at a nearby hotel for that screw up.

[@anitawebster9450]

@LC05 wow that's horrible!!! I reached out to them for our latest arrival once, to ask them to please "leave a cold plate of food in our room for us since we require a little food to take our meds with" and they did, I think that's the only reason our room was still set up & waiting for us that time! Good idea, huh?

[@LC05]

​@anitawebster9450 That IS a good idea. I'll have to keep it in mind. We've had to check in in the middle of the night multiple times and never had that issue before or after. I think it was a greedy/shady person working that night who decided to cancel our reservation and give our room to someone else. The manager was very apologetic and swore that he'd make sure it never happens again. They paid for our room at the other hotel for that night and we stayed the rest of the time at the original hotel, had zero other issues. The manager also offered us dinner at the hotel restaurant on the house but we had reservations elsewhere for every night that stay so we turned that down.

[@larocomel]

As someone who works for Tilton's customer care, this surely helps how we explain to some guest who lacks brain cells.😅

[@PeggyS_7609]

We need a pt 2 where she comes back and insists she never canceled her reservation!

[@LaurelsChannel]

Once I was on a roadtrip and there was no vacancy at the hotel where I'm a rewards member. The clerk was nice enough to let me use their business center to search for nearby hotels in the same chain. I found one and was about to book the reservation online when the clerk rushes in and says, "WAIT! You're about to cross a timezone, which means it's now tomorrow at that hotel and if you book now even though you think you're booking for today - because it's still today here - you're actually booking for tomorrow." I looked at the reservation I was about to book and it had the current day. I looked back at the clerk. I looked at the reservation with the current day. I looked back at the clerk. She said, "Just trust me. You need to call their front desk." So I did. She saved me a major headache. That was confusing.

[@mariannagregorio2905]

I think that woman was more confused and alienated than anything

[@double-aa-entertainment]

It really is One ear and out the other with these entitled people

[@jeancassup8878]

Thank you used the word that INSTANTLY ENTERED MY MIND ENTITLED

[@Annie_Annie__]

Having worked in customer service for years, I expected more yelling, lol.

[@scalylayde8751]

The front desk agent went above and beyond and it didn’t make this woman happy :(

[@JMetz]

It's always amazing how many "super high elite VIP customers" don't know the bare basics of hotel accommodations.

[@sandybruce9092]

I wonder if they are those really super high elite people as they sure seem really dumb about hotels! I get in one maybe once a year and even I understand the rules!!!

[@Dont-come-at-me-24]

This happened to us , we were looking at the flight landing time at our local time which would be past checkin time. Yet the country time was 7hrs behind. They were not surprised as this is common occurrence. They held the bags and gave vouchers to use at the bar and check out the restaurant and gym in mean time

[@Tiewaz]

I'd honestly put a comment on her profile explaining what happened and that she requested her rewards account to be canceled and the reservation be canceled, too, and follow through. Or just let the reservation ride since it's less than 24 hours so she'll be charged for it anyway. Part of the offer to cancel it without a fee of the whole night's cost. There's being tired, and then there's just being boneheaded entitled. Having a rewards thing of any sort is just a thing to entice you to stay and earn points towards more stays.

[@littlee4620]

I hate when people do that.

[@Kelaiah01]

I mean, I can understand if the guest was simply too tired to do anymore driving ("If I do get behind the wheel again, I know I'll fall asleep, I can't take that chance! PLEASE just let me sleep on the couch in the lobby, I have GOT to get some sleep NOW!") but that's no excuse for that kind of behavior. Honestly, Jessica, it's getting to the point where you might as well tell guests to get the heck out the moment they start giving you trouble. They're going to wind up not paying for anything anyway, so why bother trying to get any business out of them? Sigh...

[@danaclark9261]

If I had to explain the that much to a customer, I would lose my mind!

[@antachseo3842]

Rlly what ppl dont understand is thet if would rlly dont care we wouldn't even try. You are here 15h early for check in? Get out and comeback at 4pm. But no, we still try to be nice a LOOK FOR ANOTHER HOTEL FOR THEM ans still this is how we get treated bc they dont even know how this business works.

[@ReidTheNintendoPainter]

I swear some people just leave their common sense at home!

[@OpheliaFantasy]

You try because you care about your service, your customers, and your reputation! (Yes I am comforting a character 😂)

[@linttrainspotter4167]

„Even though I’m a paying guest“ not tonight lmao

[@Silverbells99]

"I've never been treated this poorly as a customer in my life" - must not be a very tough life then 😂

[@skylarrose3551]

Why was i 100% expecting her to come back the next day for the room for it to be cancelled like she asked and be upset

[@travisgrizzard8453]

You book for the night. Book for Wednesday, you're booked for Wednesday night. But so many people don't understand that simple fact.

[@randomcomment3860]

Jessica: You can have your money back. Dimes: You just want my money.

[@alicemarshall0823]

That black and white floral top and black swig are beautiful on you and the perl necklace really elovates the look and makes it even more classy

[@Meaxis]

If I made such a mistake and the receptionist went out of her way to at least ensure I get a bed, and at the same rate, they would get chocolates not complaints!! Incredible.

[@RebeccaLyn]

It astounds me how people still don’t know if they travel a lot how hotels work. I barely stay in hotels and even I know how the check in policy works. Are people really that dumb or are they just that entitled?

[@MelindaCartwright-l6s]

LOVE your videos, Jess!!!!

[@AENBubbles]

You used to not book online and the hotel employee would verify to make sure you got the CORRECT DATE

[@heidim7732]

Forgive me for being an unlettered bumpkin who rarely travels... but DUH???

[@AryanBlitzkrieg-c7v]

It's sad that people can't figure out hotel calendars.

[@sandybruce9092]

Some people can’t even figure out a regular calendar!

[@ericherde1]

No one likes to be told they’re wrong, especially when it’s true.

[@bakuiel1901]

I don't know how you get to be a Super High Elite Guests without knowing how to book a room

[@anakarenbarbosa3286]

Ooh no wonder I was like what is she talking about that it was moved for tomorrow. When she said it was passed midnight now I understood what she was saying haha 😂

[@sandybruce9092]

Quite a few years ago we were going to the July NASCAR race in Daytona but we’re staying north near Jacksonville. It would be very, very late/early morning before we got back to the hotel - so we talked with the desk and they made sure we could “check in” (sort of) early and then pick up our keys when we got back!

[@jackiehutcherson928]

And people don’t understand why they still need travel agents

[@heidim7732]

They don't. If they can read. (BTW I'm a wife of 35+ years, which is pretty much like being a travel agent, lol my engineer-husband has always had either me or a travel agent book his travel gonna be some fun the day I opt out eh??)

[@ChaoticYak1]

I've never had this issue booking a hotel room. The only time I ever used a travel agent was for a 2-week long trip in multiple countries. Getting a hotel for a one-night stay is not that complicated.

[@omalahboo3163]

If thats what she considers being treated badly, i think she needs to grow some thicker skin. Jess did all the work to find her accomodations and was able to get it at the same rate of their own hotel. Honestly, who would want to sleep in a lobby when theres a bed waiting for them down the street or whatever.

[@lauraronnie4871]

I would actually appreciate a front desk person make an exception for her. Yes you don't want people sleeping on the couch like they're homeless and taking up the whole space but if it's in the middle of the night and nobody's there and like she said she's just waiting for her room in a few hours, so I would just let her

[@F1r1at]

She's waiting for her room in like a day. And there was a hotel nearby that is willing to give her a room for same price right now. So why should the fron desk person make any exceptions?

[@PrettyPurpleness]

See this is so annoying because I was in a similar situation with my mom one time but they just said bye and we had to find alternative accommodations ourselves. Like I understand that there was little the hotel could do but it would have been such a nice touch to go out of your way to find the guest some place else to stay especially when it’s nearby.

[@Karzeon]

okay mrs dime makes me want to go to sleep. your mannerisms are so good lol

[@ameliecarre4783]

I don't understand how there are some people don't understand this yet since it's how it's always worked.

[@lauraelliott6909]

I don't either! I watched a KZbin video (real life situation) where the guest was trying to check in during the overnight shift for the next night, and he couldn't accept that he couldn't check in since it was the same calendar date. The number of people arguing with me in the comments blew my mind. Some said that you should get 24 hours in the room starting from whatever time you arrive. I asked how you would possibly staff housekeeping or make reservations for that kind of schedule, but no one had any reasonable answers. Shocking. 😅

[@moosesox]

Lady: I'm used to wandering through life, expecting others to pick up the pieces for me. Is that so hard?

[@DanikaHosa]

You got that spot-on. Even the "pearl clutching". 😂

[@seanwilliams4087]

These people who supposedly believe that their booking starts as soon as the calendar ticks over are guilty of trying to have it both ways - they want to pay for one day, but occupy the room until checkout time the next day. I'm sure they do not expect to be kicked out of their rooms at the stroke of midnight. Hotels already emphasise that people are booking for nights, not days, but I guess people will continue to try to interpret things in a way that most advantages themselves.

[@jamesbailey4304]

Guest: “Why can’t you just check me into the room?!” Audit: “…Because somebody is sleeping in it right now.” Two weeks ago I had a guest show up around 2AM on the audit shift. No big deal, except all of our rooms had been checked in and we were at maximum capacity except for some out of order rooms that deserved to be excluded. However, you guessed it, her reservation was for that calendar date for afternoon check in about thirteen hours early.

[@krupasreedhar3107]

Hey Jessica. Great video as usual. A big fan of your work. So, I had this thought. In most hotels, the check-in time is 3PM and the check-out time is 12noon. So, if you check in at 3 PM and check out at 12, you are not staying 24 hours or a full day at the hotel, but you are charged for a whole day. I know the time between the check-out and the next check-in is when the housekeeping would clean the rooms and keep it ready for the next guest. But, I just felt this wasn't fair. I mean, if the hotel has a early check-in and late check-out fee, then it is not fair that you are charged for 24 hours though you don't stay for 24 hours. Just a random thought I had.

[@DatCartoonistGuy]

"You just don't care." ...uh, she just made you reservations at a different hotel, something she did not need to do. She could have just as easily kicked you out onto the street to sleep in your car, lady. Back in my day, customers were grateful for service...

[@Grace-wm1je]

Sometimes, i feel like customers enjoy giving hard time to the employees. Even if they were given the best solution, they could possibly be given, but they always seem to be gas lighting the employees

[@emilyrothman5869]

do people not call ahead or even check their reservation before they show up?

[@heidim7732]

Ma'am I had reservation numbers and particulars and printouts when we showed up for 3 rooms I had booked through a 3rd party, yes ma'am!!

[@RogueDom]

Nope. Nor do they read their confirmation letters until you ask to see said confirmation. THEN they learn what a knucklehead they are.

[@gossguy7947]

"Sorry Ma'am but your reservation is for tomorrow, I can't check you in tonight" "Oh i must have booked the wrong date then. Does this Hotel have a time machine i could use?" "...err...no...we-...we don't have a...time machine, sorry" "ugh! Does the word 'customer service' mean anything to you?!"

[@loadsotroubleforyou]

The "it's after midnight" crowd was the absolute worst at hotels

[@Glen-qh5xq]

I traveled for a living and so I had elite status at about five different chains. People who have status certainly know the difference between calendar date and check in date.

[@Freundinnen100]

I am missing the manager telling Jess, that she did everything right 😅

[@carlajones6616]

How does a person get to "super high elite" status without knowing how the system works. Oh she knew, yes, she's just trying to pull one over.

[@DPell774]

I’m going to need a part 2 when she tries to get the High Elite benefits despite asking to have the status taken away.

[@Raezr13]

Are there really people out there who don't understand that after midnight is part of the morning? That is, if it's Suday night and it just went past midnight, it doesn't become Monday night but rather Monday morning. Otherwise, the day time would be sandwiched in between two Monday nights and that doesn't make sense.

[@robertcohen1888]

I can’t understand how many grown-up adults don’t understand how hotel booking works

[@pauletteb6393]

If anyone ever asks me if I have acting experience, I'm going to tell them I worked in retail for 25 years.