10 Most Frequently Questions Asked by New EBAY Sellers

[@jabezcreed]

I 100 percent respect your professional response to the not-delivered question. I think a lot of people probably worry about having happy customers, but both buyer and seller are customers of eBay. By politely pointing the buyer to the eBay claims process, you are keeping the seller happy and informing of the process to be made whole. And by involving eBay directly, the buyer knows they are dealing with a reputable seller. If they were afraid you scammed them, you are putting your reputation with eBay on the line to say eBay knows I am a good seller who doesn't scam.

[@ecolon9222]

Thank you for sharing how to use the app search tool. As I was playing with it I realized I could use it to find similar dog toys to the ones I want to replace. My dog has favorite toys I like to replace with the identical one or something similar. Thank you.

[@EclecticInTexas]

I love the group, sometimes there are really interesting questions/conversations going on. I’ll fully admit to eyerolling on some of the questions, but for the most part, it’s a great community. I really appreciate how vigilant you both are to nipping certain topics/comments at the start before they get out of hand. I’m tired of hearing how a person/government/entity is to blame for people not wanting to buy someone’s stuff😑

[@redpiano1]

I've sold those boxed cars like the one in your example and you are exactly right! in that case, you do your checks to make sure it's genuine as much as you possibly can, and also you're checking that the car has not been "customized" by the owner - which is different from customization by after market companies. The former might have a lower value, and the latter may have a higher value than the original. Also: checking the color of the car (and tires) is important as the "Green" car may have a different value than the "Silver" car. Best to check back over history on that variation, to see an average over time for sales of Green vs. Silver. With some cars in some series, it could be the difference between a real diamond, and CZ: both have value, and one has a much higher value than the other.

[@adriandolezal3961]

Great video. I’ve been watching the channel for a 4 months or so now. Love the information you provide along with the honesty.

[@dawnmgr]

I am very new to reselling, and I think I have gotten a lot of value from the information in KZbin videos (yours and several others). I have been looking for a Facebook reseller group though so that i can get more specific information, because 99% of the time I watch KZbin on my TV so I don't even see the comments. After watching this video yesterday (on my TV) I sent a request to join the group and was denied with no explanation.

[@TamsASMR]

Great search tool ideas! Thank you guys! 💝🌺

[@brianhenry2385]

Changing addresses: you answered that one well. I may not do it on a $220 item headed to a Delaware Drop Shipper. Or if the new location is more expensive to ship to, but generally have no problem for a $20 long tailed item I’m glad to see gone or if the person’s last name at the new address is the same as the buyer’s and it comes with a request to send it directly to an obvious family member, to save the cost of re-shipping a gift.

[@dallasflipin750]

I am the rolex guy, i left the group because people attacked me, called me a lier & dogpiled me. So i thought it wasnt worth trying to help others when i was only getting only negative results. i own 5 & am a rolexs, & am expert & they all said i was an idiot & wrong so i left the group. I am happy to prove that i own the watches but why do i have to expain myself to people on the internet who are rude ro me when im trying to help them?!😅

[@shedflips]

We do the best we can with that group, sorry you had a poor experience.

[@dallasflipin750]

It's not your fault, i love you guys & didnt wanna cause unnecessary drama so i walked away. Not everyone feels the same way

[@Bryan-hf7ll]

lol 😂

[@brianhenry2385]

COPO Camaro: The toys are nice, but the real thing was/is impressive. COPO stands for Central Office Production Order. The idea was to give your Camaro Super Power, by outfitting it with a 425 hp, 427-cu inch motor. COPO's were a “limited run” of special non-standard vehicles.

[@keithjackson1180]

I asked a seller once to send an item to a second address. It was a book I was buying from the author as a Father's Day gift and he signed the book and mailed it to my father for me saving me shipping costs.

[@JoshuaSchmalstig]

Much help, thanks!

[@justinyon2324]

I had a perfume bottle i put up and was just excited about. I got the "Fake" comments alot. Turns out its worth almost $800. I took it to a real expert. Goes up for auction in a few days at a real auction.

[@dwc917]

The major problem with Media Mail is NO INSURANCE! Some "media" items may also ship cheaper with Ground Advantage Cubic Rate. As you mentioned on other items, you need to do your research.

[@shedflips]

Yeh for sure, I've seen plenty of cases where GA was either cheaper or close enough to make it worth it because of the insurance. We still use media mail a good bit though, we sell a lot of media under $30 that insurance is not a huge deal on.

[@redpiano1]

Promoted Listings: 3 answers here: Test, Test, and Test. Keep in mind that either you or the customer is going to pay for the promotion so I would BEG sellers to ensure they have adequate coverage for that promotional cost in their markup. If something has a "short" markup (lower than your usual %), you might need to increase the asking price to cover the cost so you don't kill your margin. And test the numbers. I think that some of the Suggested percentages from eBay are a bit pie-in-the-sky for my categories, so I always test below, or just up to that number. I can't think of a case in which I would allow eBay to automatically adjust that number for me because I want to know approx. what I am spending to get that sale. I run a promotional % test for at least 2 weeks if not 4, to give time for it to change in the product database, and to see if it's making a discernable difference in sales. . And one very important thing to remember is that in the long-term, your marketing expenses are deductible on your Schedule C, and you have a "receipt" for those expenses on your monthly eBay invoice.

[@domg4538]

Lonnie with the thumbnail graphics; been doing a quality job with those

[@janjaley1167]

I have a package that I handed directly to the post office worker, it was labeled "H" for hazmat for perfume. It's location has never been updated and shows no movement, have you sent an H package like this? that's the only time I've had an issue.

[@fivestar6677]

I had a customer swear she did not receive a package during the holidays. We tracked it as delivered and checked all the possibilities. She finally said she had it, but she thought the box would be an eBay branded box. It was a plain white box and she had so many orders arrive she hadn't opened anything. Sometimes we just can't fix stupid!

[@coopsflips]

This video is very well done. If I was a new seller, I would get a ton of value from it.

[@Jennaweeks61]

Great video thank you for sharing your wisdom and experiences with being a reseller 😊❤

[@TRDOffRoad2020]

I sold a waterbed, should I remove the water before shipping 🤔😎

[@scottd2344]

I just sold a 600 pound sectional reclining couch. How do I ship this? :)

[@adamroelse6314]

It is possible to have a best offer at the exact same price. I have had people send me a best offer for the asking price and use the text field to ask me a question.

[@summergracezuniga6839]

Cool to see a chunk of those cars sell. Those will go fast!

[@dirtisbetterthandiamonds]

Ebay customer service told me that it's ok to change the address but keep the messages from the buyer in case anything comes up later. If you have the message via the ebay messaging system, your seller protection kicks in.

[@redpiano1]

A research question for you that you brought up: are there types or categories of products that you will *only* look at either Auction or BIN sales results, and not both? I sell in different categories than you, so I have likely a very different answer. I'm curious how you folks do that.

[@laloteniente2442]

I Was not even accepted to the group they say I didn't follow rules of group when I was not even accepted 😂😂😂

[@sarahhardy8649]

Yeah I went into my local charity bookshop and they were selling a supposedly 1920’s 1st edition of a magazine. It wasn’t even in a ziplock bag. She said it came in with a load of other magazines. I have to tell you it was absolutely perfect. Not a single crease, and the staples were perfect Too perfect. Sorry, but there was no chance that had survived in that condition. All I could hear in my head was “Danger Will Robinson!!” Also, you faded off the instruction into where you were searching for the actual sale price.

[@immortalgraphix6875]

Item not received, Ebay's policy is great. Good thing you don't sell on Amazon, because those responses will get you suspended. You are responsible even with signature confirmation unfortunately

[@ToyAddict]

I realized recently that Worth Point doesn't show the best offer price, so it can be a little misleading as well.

[@stonycreekpicker1385]

Great vid guys!

[@jessespoo9134]

The first one you looked off was on promotion and showed discounted price in sold listing

[@rosejohnson9957]

Great info! Thanks

[@dogcatmousecow533]

I love 0 feedback buyers. 99/100 of them just buy the item and i never hear from them again.

[@brianhenry2385]

One of my favorite is the topic of shipping Magazines via Media Rate. Most folks will say: Not Allowed because of the Advertising, but as with many things there are caveats and the USPS rules have enough wording to confuse the issue. Here is an excerpt of the language I refer to. The use the word "Incidental". "Media Mail packages may not contain advertising. Comic books do not meet this standard. Books may contain incidental announcements of other books and sound recordings may contain incidental announcements of other sound recordings". This why most Magazines, Comics and Catalogs can't ship Media Rate, but if the Comic becomes a "Graphic Novel" and has only Incidental Advertising, well that's different (isn't it) Or why vintage Vintage Children's Subscription Magazines like: Highlights (remember those) can ship Media. They were often ordered out as part of school ready book drives and have only Incidental advertising, usually to get other kids to order or to extend subscriptions, so they are more Educational then Magazine. But Vintage Boy's Life or Life Magazine can't because they were filled with ads, even if the ads are 50 years old. I can almost imagine a bunch of crotchety old Postal Inspector's sitting around opening Media Rate packages and arguing over coffee about whether to up-charge certain packages or let them pass or even just trying to get a consensus among themselves.

[@Panzer-xi5uj]

If your at a Carboot in the Uk and somebody is selling Rolex or other high end goods out of the back of a Car 😅 Do not buy 😂😂 great video enjoyed that plus the uk reselling group on facebook can get quite Toxic 😅

[@purplevamp666]

Especially if their vehicle is a yellow three-wheeler Robin Reliant 😅

[@Panzer-xi5uj]

@@purplevamp666 😂😂👍

[@williamwalker8201]

I have slow sales because I only have about 150 listings

[@bryanjames1376]

What if the seller ships something media mail, but it not media, what happens? I am the buyer in this case.

[@shedflips]

Usually nothing at all happens, that's why it get abused so much. As far as what you should do as a buyer, I don't know.

[@patyeaman]

What do you think about the change eBay is implementing to pass along sellers shipping discounts to buyers for calculated shipping items. Sellers must opt out if they choose not to pass along the discount.

[@shedflips]

I don't really have an opinion other than I hope all the impacted sellers notice the emails.

[@dkfaul01]

The post office has the ability to see exactly where it was scanned delivered. I use to work there. Just saying.

[@NickelNationCoinsMore]

👍

[@Jennaweeks61]

Hey ya'll 👋 😊

[@Djr85]

I’d like to be in the group but I got banned a couple years ago for trolling

[@Bryan-hf7ll]

The thing I hate about eBay and reselling is the tax that eBay takes away and no it doesn’t stop there even tho the Government takes tax from the sells or buys they still want more on the tax return to field them 😢 sad time how the companies and Government are taxing us so much and they just waste it on their Wars

[@timhalcomb4041]

Thank you very much for sharing you have a blessed day in the name of Jesus Christ.

[@ordiekelleher2641]

I think list list. I'm not seller😊!

[@glowwatcher]

Question. How do I get first comment.?

[@shedflips]

I think it might be impossible somehow, wish I could help

[@exitscreaming4637]

Q: Why would you care ?