Shipping Profiles and Product Shipping Profiles in your Big Cartel shop

[@DarkArkham2]

Please add calculated shopping to your site.

[@moonstruckmisfit3525]

I would love to see integrated carrier shipping with real time rates. It's literally the only thing keeping me from moving over to Big Cartel. With shipping going up constantly it's a must have.

[@BigCartelDotCom]

Hi there! We really appreciate this feedback. We're sorry that feature prevents you from switching over. We do understand the ever-changing world of shipping and how important it is to set the correct rates. We've passed your message along to the team to be considered for future updates :)

[@christopherinks]

@@BigCartelDotCom same reason I have to change move onto shopify. As the site gets on orders per month. It becomes to much of a challenge have to weigh each package. And the fact I have to do so much more work with international shipping.

[@AudioDregs]

I'll probably have to move to Shopify at some point for this same reason, as much as I don't want to.

[@ydee2010]

@@AudioDregsme too😢

[@sweetieimshook4702]

Oh wow, I was super confused on what to do for the shipping but now I feel stupid for how easy it actually was thank you so much! 😂😂

[@BigCartelDotCom]

So glad it was helpful!

[@POOJA-jo1cs]

I don't get it could you explain it 🧿👄🧿

[@cindylifevlog]

Will you guys eventually have it where we can embed a shipping carrier instead of doing all this

[@BigCartelDotCom]

Hi there! No plans to integrate with shipping carriers at the moment. But, I've marked your message as a feature request and passed it along to the team for future shipping updates. Thanks! :)

[@suttledownproductions]

How do You make a scan sheet for multiple items I need to ship?

[@teddyacosta-ev6yc]

Thank you, the best explanation, on how to Big Cartel Ship

[@hih1313]

A so welcome upgrade, needed this! Thanks!

[@BigCartelDotCom]

Glad to hear it!

[@DebsShipley1969]

Is there a plug in I can use for weight based shipping please? This is a nightmare to work out shipping costs if you have lots of different size and weight products to go out together. Thanks

[@katiedowns5516]

Same here, not sure how to sort it

[@cje8020]

You have to add the option to add shipping rate if cart value is below x,- and remove shipping rate if cart value is above x,-.

[@BigCartelDotCom]

There's not a way to set shipping based on the cart value, so that's not an option right now. So sorry! You could create a discount code to give customers free shipping once they spend a certain amount, and then qualifying customers can enter the discount code on the checkout page to get free shipping.

[@stablepowerfully]

you really helped me with my store! thank you so very much

[@amiluuscribble]

I sell a variety of products from my webshop. Please add weight based shipping. I don't want to charge customers a default rate if they have only ordered stickers!

[@thapeoplesfam]

My shipping options not showing for standard or next day 6:08

[@adrianabarrios5317]

Hi, very well explained, However, I have done everything but when I save it and refresh the page, shipping goes 'default' and when doing a purchase test, the shipping method goes 'pending' why is this and how I can fix it?

[@finessegod6144]

How do you turn the shipping feature off. I run a small restaurant for pickup only and customers would like to skip filling in all the shipping info on my site.

[@love_bugs_art]

looks like you can add “customer pickup” as a shipping option, for $0. I’d recommend just letting customers know to select that one and have all your shipping set to $0

[@Zonadepescatv]

Can we put ads in our website?

[@BigCartelDotCom]

Please reach out to our Support Team through the messenger in your shop admin or email them at [e-mail]. They can take a closer look and help you get things sorted.

[@teddyacosta-ev6yc]

Do we have to do the product shipping profiles

[@ThibautVilletard]

Hello Wondering if there is an option to have shipping threshold ? Like free shipping for order above 100$ ?

[@Chicanita2400]

Thank you so much!!!

[@GraceLSifuentes]

How did you ge to the check out page?

[@charleshebert5032]

My Shipping profiles beta is disabled as I'm using the product-level shipping tool. In Products, I've set each product with their own shipping rate. So, can I ignore Shipping profiles beta and not fill it in?

[@oyine1]

for the self-pickup option, where do i write my address for the customer to come pickup?

[@BigCartelDotCom]

Hi there! You can add your pick-up address by heading over to Account > Shipping Profiles: ecs.page.link/beuZT and selecting one of the shipping profile rates you have set. Next, you'll want to edit by clicking the shipping method ('Customer Pickup') and editing the description area. Be sure to save changes. If you have any questions, feel free to reach out to us at [e-mail]!

[@annarepresentative726]

Wait so if I make them pay for shipping, do I have to still pay for the shipping myself at the postal service first ? Or will there automatically be a tracking number sent for me after their purchase

[@BigCartelDotCom]

Yes, you need to pay for postage separately when you take the order to the post office or your preferred shipping provider. When you charge your customer a shipping rate, those funds go to you to offset your shipping costs. If you have other questions, please reach out to our Support Team through the messenger in your shop admin or email them at [e-mail] - they can go into more depth to ensure everything is clear.

[@azeezericeric7716]

Pls can we add other payment options like Payoneer or Grey for we that are in Africa

[@nlcgamer1199]

I have a doubt suppose i advertise something so which link i will put there so my customers directly come at my website?

[@BigCartelDotCom]

Your shop’s direct link can be found in the Your Shop section of the Account page in your admin. If you would like, our Support Team can look at your account and tell you specifically what your shop’s URL is. You can reach them at [e-mail] or through the messenger in your admin.

[@nlcgamer1199]

@@BigCartelDotCom thank you!

[@rarendra7176]

Is it possible to sell customized item on big cartel? I just need a simple text field where customer can input their text/name/whatever they want to personalize it.

[@TheDailyDripFam]

Where is the best place to get shipping rates? I have pirate ship linked with my big cartel account & I'm new to this & also lost.

[@xavirojas]

Hi, using shipping profiles, how can I setup that a product category has no shipping costs IF another product category is ordered? (Costumer buys a big product and adds a smaller product that can be added to the box, so no shipping costs are added. BUT if costumer only buys the small product, I need to charge the shipping). Thanks!

[@lemonlime-brawlstars3676]

Is there a way to manage refunds on Big Cartel?

[@brand5109]

When i tried to save it, it said the shipping profile already exists??

[@BigCartelDotCom]

Could you please reach out to our support team at [e-mail] for a hand? Thanks!

[@amenaalnadhiri1987]

That's was really helpful,,thank you so much,, I was confused about it,, thanks again

[@BigCartelDotCom]

So glad to hear this video was helpful!

[@alyvee3197]

Do you only have that option if you pay $10 a month?

[@BigCartelDotCom]

Hi! No, shipping profiles can be used on all of our plans listed here: ecs.page.link/zgfP9 If you have any additional questions, feel free to reach out to us at [e-mail].

[@SavageJoker]

Is this why I wasn't having any sales? Or can this be disabled and have sells??

[@BigCartelDotCom]

Please reach out to our Support Team through the messenger in your shop admin or email them at [e-mail]. They can take a closer look at your shop and make sure there isn't anything standing in the way of your customers placing orders.

[@SavageJoker]

@@BigCartelDotCom ok I did last night but it wasa long wait so I left and went to sleep but now imma try again

[@modernmysticlearning]

Is there a way to set up if they spend over a certain amount shipping is free?

[@BigCartelDotCom]

I'm sorry, but we don't currently have a way to set up your shipping that way. You can create a "free shipping" discount code that can only be applied to carts over a certain amount, but the customer would still need to type the discount code in at checkout - it would be applied automatically. I hope that helps! We'll keep your idea in mind as we look at updates to our discount codes in the future.

[@AECollectsLLC]

For the default shipping method, if I only choose United States and then pick no shipping setting on the individual product set up - will this also prevent any international persons to check out?

[@BigCartelDotCom]

Hi there! Yes, if you only offer to ship within the United States, you'll be restricting any outside countries from purchasing. If you have any questions feel free to reach out via email at [e-mail] or using the in-app chat in your Big Cartel admin.

[@LizwiPhungula]

How do your products get shipped to customers using big cartel?

[@Arizona_lilly]

Any way I can put the shipping at $0 will I still be able to use shipping service etc hoed is the shipping paid for?

[@BigCartelDotCom]

Charging your customer for shipping is separate from you paying a shipping service for postage, so you can definitely buy postage without charging your customer for shipping. Just keep in mind that the amount you are paying for postage comes out of your pocket. If you need more help with this, please contact our Support Team at [e-mail].

[@reesej2807]

It is not letting me change the default shipping rates. it’s so frustrating. every time I hit save it says “this shipping profile already exists” PLEASE help 🤦🏽‍♀️

[@BigCartelDotCom]

Sorry you're having trouble creating shipping profiles. Could you please reach out to our support team at [e-mail] for a hand? Thanks!

[@hannabekuretsion]

i think you have to click the actual default setting so it will go to edit instead of making another one

[@torrinmays4211]

Do I have to do default shipping rates if I filled out shipping under the products category?

[@BigCartelDotCom]

Hi! Please email our Support Team ([e-mail]) with your question, and they can fill you in on all the details of shipping settings.

[@loverofstarz]

Why can't you guys have automatic shipping calculator? That would make the lives of new seller MUCH easier. THEN later they can do the shipping profiles once they've become more comfortable on the platform.

[@jonathanzaragoza4129]

How do we pay for shipping if the customer payment dose not go into my bank account from 5-7 days ?????

[@mis-r1s]

hi how do i make indivisual shipping prices for certain countries? shipping to japan may be $21 but shipping to malaysia would be $5 and i dont want to press asia for a flat shipping rate

[@CatieKatieCo]

How do I add taxes to my website?

[@BigCartelDotCom]

Hi! Please feel free to contact us at [e-mail], and we'd be happy to assist you!

[@LoganMason1]

Could you do a video on how to add Apple Pay to my big cartel website, or point me in the direction to where I could find this information!

[@BigCartelDotCom]

If you connect a Stripe account to your shop, you will also have instant checkout enabled for customers with Apple Pay! Instant checkout buttons won’t display for all customers - only customers that have Apple Pay set up on their device will see the additional checkout button on your product listings. More info about instant checkout and Apple Pay can be found here on our help site: help.bigcartel.com/instant-checkout

[@ChoppedLettuce420]

Do you personally have to pay for shipping? I know some places you have to pay to ship out something

[@BigCartelDotCom]

Hi! When shipping prices are added in the Big Cartel admin, your customers are responsible for covering shipping costs as they make purchases. If you need a hand with shipping, feel free to reach out to us at [e-mail], we'd be happy to help :)

[@wibbysnow]

Do you have an option to duplicate the Shipping profile? because I do not want to recreate every single countries for another profile.

[@BigCartelDotCom]

Getting your shipping settings dialed in can be a complex issue. Please reach out to our Support Team through the messenger in your shop admin or email them at [e-mail]. They can have a more in-depth conversation to ensure they understand what you'd to do and help you get things sorted.

[@carlopavoreal6916]

Hi how can able to choose country ? It seems like cant choose specificaly country in shipping zone

[@BigCartelDotCom]

Please email our Support Team at [e-mail]. They can go more in depth to help you get your shipping settings created.

[@thecheaperthebetter5978]

How to make it free shipping on order over $60 ?

[@cheyanneleinani]

Hi there! Will the customer pickup option only be available for local buyers?/What if someone who is not local picks customer pickup to get "free shipping"? I hope this makes sense :]

[@BigCartelDotCom]

It could happen. There isn't anything preventing a non-local customer from choosing that option. However, you could refund an order that isn't local and kindly ask that customer to place their order again and not use local pickup.

[@stephaniedelamoraVelasquez]

every time i try to set up my default shipping it says sorry this default rate has been used .. what does that mean?

[@BigCartelDotCom]

Hi there! Please email our Support team ([e-mail]) with details about what you could use help with, and our pros over there can help you get everything sorted out. If possible, reach out from the email address connected to your shop and tell them your shop's URL (__.bigcartel.com) so they can look up your account details right away.

[@RickTv631]

Does Bigcartel take a % of my earring? Also do I have to have a registered llc to use PayPal?

[@BigCartelDotCom]

We don't charge any transaction fees on our end or take a cut of your earnings. The only thing we charge is the monthly fee for our premium plans - nothing else. PayPal and Stripe both charge their own transaction fees, but that's handled entirely through their system and we don't touch that at all on our end. As far as PayPal's requirements go, they have different requirements based on the type of business you're operating and what you select when creating the account with them. If you're not entirely sure what your requirements are through them, you may want to contact their support team directly for more clarification on that.

[@RickTv631]

@@BigCartelDotCom does my brand have to be llc for PayPal? I’m just starting but I need a place to receive money for any potential sale.

[@BigCartelDotCom]

We don't require that you have to have an LLC to use PayPal, and PayPal shouldn't either, but they'll prompt you as to what info they need when you sign up.

[@Whichofthefavors]

@@RickTv631 Having a LLC is great for tax purposes. On your taxes you can do many write offs with a LLC. Paypal does not require for you to have a LLC. However if you open a Paypal Business Account, once you start getting payments on there, they will ask for documents to verify your identity and possibly your business information. I hope that helps.

[@mykoostudio]

I would like to know if we can combine orders and ship it as one?

[@BigCartelDotCom]

We don't have a way to combine separate orders in your admin currently. You're welcome to ship items together if you'd like but those will show as separate orders in your admin.

[@mykoostudio]

@@BigCartelDotCom oh okay. So do i print both shipping labels or just one is fine?

[@BigCartelDotCom]

If you're shipping more than one order in a single shipment/box, then you'll only need one shipping label. And you can make a note of that on your Orders page so you don't forget that you shipped two orders in one shipment/box. ecs.page.link/KbChW

[@mykoostudio]

@@BigCartelDotCom ok. Thank you!

[@DebsShipley1969]

​@@BigCartelDotComhate to say it but unimpressed with this. Who sends out a multi item order separately? Beginning to think I've made a mistake moving my site

[@Its_Armonie]

What does it mean when it says this shipping method already exists?

[@BigCartelDotCom]

It sounds like you have created a shipping profile for a geographic region and are trying to set up another shipping profile for the same region. If you want to edit an existing shipping profile, you'll want to click on the name of that country or region (not on the button that says "Set up default shipping rates"). For more help with this, please email our Support Team at [e-mail]. They can look up your shop and provide advice tailored to your specific issue.

[@KAZLAND]

Is it possible to have our manually entered shipping rates with one or two added profiles? Everything in my shop is different but can mostly ship together... except for prints (posters). if that makes sense haha

[@BigCartelDotCom]

Please send your question to [e-mail] - our Support Team will be able to look at your shop's settings and help you get everything set up just as you'd like it.

[@revolta269]

Hey! Was your question answered? I'm wondering the same thing

[@KAZLAND]

@@revolta269sadly I never got a solution. I ended up moving to Shopify. Which is a lot closer to what I need but still not quite right. They have a lot more options at least

[@heinthant954]

I want to sell digital files only with no shipping.How can i do that?I am from asia and I dont think I can ship my stuff.Or do I need to connect with print service?

[@BigCartelDotCom]

Definitely! You can set your shipping prices to free and send digital files when someone places an order. These links might be helpful: help.bigcartel.com/pulley blog.bigcartel.com/increase-your-income-using-digital-goods

[@Its_Armonie]

It says, This shipping profile already exist.

[@T94852]

how do I set up shipping by single country for example to France and not the entire European Union? it doesn't let me choose just France. Thank you.

[@BigCartelDotCom]

Hi Lynn, sorry you're running into trouble with your shipping settings. If you could reach out to our Support Team through your shop's admin or at [e-mail] we'd love to lend a hand there!

[@carys7961]

Hello. I want to only ship to the UK. I have only added a shipping rate for the uk but does this mean that people from other places can still order or do I have to go somewhere and say that I only want orders from the uk?

[@BigCartelDotCom]

If you only create shipping settings for the UK, if someone enters another country during the checkout process, they will see an error message that says you don't ship to their country and they won't be able to complete their purchase.

[@Zander_2101_]

Is there a way where your customers can sign up for emailing??

[@BigCartelDotCom]

You bet! You'll want to check out our marketing and promotion integrations page in our help site over here: help.bigcartel.com/topic/marketing-and-promotion-apps. The MailChimp integration will let you create a pop-up signup form and can even add a "subscribe" checkbox to your checkout page to make it easier for customers to sign up.

[@nativeglam]

Can you update this video? For the new app

[@BigCartelDotCom]

Are you referring to the mobile app? If so, shipping profiles isn't available to view and edit in the app just yet.

[@Samantharpena]

I can’t find shipping profiles in the app :/

[@BigCartelDotCom]

So sorry, but shipping profiles aren't accessible in the current build, but will be added to the app in the future. For now you'll want to manage your shipping profiles through the web version of the admin on either desktop or mobile.

[@Princess.manii00]

I literally don’t have that shipping methods box no where in mine

[@BigCartelDotCom]

Sorry you're running into issues there! Reach out to us at [e-mail] so we can look into that for you.

[@ArshellNorville]

I have a question how can we set up Apple Pay on our big cartel store I am having a difficult time in trying to figure it out but if you guys can please tell me how to do that would be greatly appreciated.

[@BigCartelDotCom]

If you have Stripe enabled in your shop then Apple pay is automatically enabled. We have more on that here: ecs.page.link/P9Pdx

[@sheadiggs9355]

Hello, Big Cartel. Can you share the mailchimp link to connect an email list to my site? Also do I have to buy a domain in order to be able to post videos?

[@BigCartelDotCom]

Sure thing. We have a guide on setting up with Mailchimp on our help site here: ecs.page.link/pUUir You don't need a custom domain to embed video in your shop. We have a guide on that here: ecs.page.link/dhTVz

[@fzlbeats5776]

H how do u edit customer checkout menu? Because in the checkout info a state Zip area is required I would like to change that to city/state? because that will more suit my store

[@BigCartelDotCom]

Hi! For security reasons the checkout page is off limits to customization, so there's not a way to change how the address section is set up. So sorry about that! There's not a workaround for that, so the checkout page will continue having a separate field for the city, state, and zip code in the address section.

[@costaricandoll4278]

Hello I have $0.00 for shipping worldwide. However, in the preview order test email I am seeing shipping rates and taxes which I did not include.

[@BigCartelDotCom]

The preview is just to show you where any details might appear, and doesn't reflect your exact shipping or tax rates. If you'd like to confirm that your shipping rates are being calculated as expected, head to your customer-facing shop, load up a cart, and start the checkout process.

[@christinejoseph959]

Mine doesn’t show that , Please help

[@BigCartelDotCom]

Hi there! Please email our Support team ([e-mail]) with details about what you could use help with, and our pros over there can help you get everything sorted out. If possible, reach out from the email address connected to your shop and tell them your shop's URL (__.bigcartel.com) so they can look up your account details right away.

[@graceparchment7557]

Can you set up a shipping option that correlates with the address the customer leaves? for example Im from the UK and offer 1st & 2nd class shipping for UK customers and global shipping for everywhere else, is there a way I can get the global shipping to apply automatically when a non UK address is added at checkout?

[@BigCartelDotCom]

You can definitely create a set of domestic shipping rates, and a separate set of shipping rates that'll apply to the rest of the world, and you can do that with our shipping profiles. Feel free to reach out to our support team at [e-mail] if any questions come up as you're playing with how those shipping profiles work.

[@FitCookii]

helped so much

[@BigCartelDotCom]

So glad to hear it! 😃

[@parisayani]

Can you add it to wear you can have one price cross out one price and have the actual price next to each other from sales & stuff.

[@BigCartelDotCom]

Hi! There's not a built-in feature for that, but if you'll reach out to us at [e-mail] we can send you instructions for a workaround!

[@marficarra5574]

Hola ! Como debo hacer para usar la opción pickup your orders?

[@BigCartelDotCom]

Hi there! The Order Pick-up option in your shipping section can be used if you offer a product that can be pick up at a storefront or at a physical location. If you don't offer this, it's best to remove the default shipping method, so it doesn't cause any confusion. To remove it, select that default method and use the trash icon to remove it. If you do offer it, you'll want to use the description field to specify where your location is that customers can come and pick up their purchase if they like.

[@sabinasamek900]

Hi, how do I disable questions about Shipping altogether? I'm selling gift cards so I don't need my customers to waste time inputting those. Let me know, thanks.

[@BigCartelDotCom]

Hi! I'm sorry, there isn't a way to remove shipping fields from the checkout page but, I'd be happy to pitch this to the team to be considered for future updates! Sounds good? If you have any questions feel free to email [e-mail] and we'd be happy to give you a hand!

[@lithembasolontsi7174]

Can u plz help me with my bigcartel shop it is not a allowing payments 🤦😭

[@BigCartelDotCom]

We can't help with that on KZbin, but email our Support Team at [e-mail], and they can get you moving in the right direction.

[@parisayani]

CAN YALL ADD COMPARING PRICES!

[@BigCartelDotCom]

If you can share some more details about exactly what you're looking for, we'd be happy to pass it along as a feature request for you. Thanks!

[@bluepilledworld]

The question no one is answering is why choose $5? Or $2.

[@BigCartelDotCom]

Hi! Please contact us at [e-mail], and we'd be happy to assist you!

[@bluepilledworld]

@@BigCartelDotCom I've found the page, but most demos don't show it.

[@makenzieblackwelder8851]

Hey! When I add my pickup option it’s not showing up during checkout ? What could be the reason ?

[@BigCartelDotCom]

Hi! Our Support Team can help you get that sorted. Email [e-mail] from the email address connected to your shop and tell them your shop's URL (__.bigcartel.com) so they can take a closer look at your specific shipping settings.

[@tshegofatsoseroka]

Please do allow for other currencies on your website, it is difficult to use other currencies when they aren't relevant in your country.

[@2fingys_]

I want my shit to ship together tho …