"SHOCKING CONFRONTATION: HVAC Tech Fed-Up with Unpaid Labor!"

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[@TheDigitaldoug]

I always see people asking for honest AC, plumbing, and electrical companies but what is needed is honest customers.

[@emoneyblue]

Man, when you pulled that disconnect, I was like he is serious. Some people mess it up for everybody. Excellent job and good workmanship

[@SixTwoHemi]

Home warranty companies are the biggest sham in the industry. I’ll NEVER deal with another one. Gratitude goes a long way with service technicians.

[@kevinh6098]

just heard horror stories about home warranties...in the dead of winter a furnace that was beyond repair one of their contractors confirmed it... yep it needs to be replaced...we will do it in 6 weeks

[@BernardBethea6339]

Tell me about it American home shield is the worst my ac died because of age all the would pay is $600 in replacement cost which was almost 10 grand

[@MK-xl9tt]

Would never get involved with a warranty co. New and questionable customers, COD only it’s the only way these days.

[@wanaraz]

@@BernardBethea6339 Most AC can be fixed. Replacement is not really necessary most of the time.

[@nicholasalbarado4810]

Your absolutely right they are nothing more that a big scam. I have been in the hvac industry for 20 years and my company refuses to do any work for a home warranty company.

[@josephaleman2915]

Choice home warranty is one of the worst. They will call you back and cry about $20.00

[@mikefrayman5224]

Before retirement, I’ll owned and operated a 12 truck refrigeration air-conditioning business and I would definitely hire you as a mechanic. You’re very thorough and thinking ahead. Thank you for being in this field. Keep up the good work.

[@itsnotfar]

That BS, go pull the gas and compressor and leave. So tired of those home owners wasting your time after working hard in extreme hot weather.

[@rc51price]

I collect while pulling the vacuum. If they argue I stop the vacuum and leave. No freon in system.

[@WWHVAC]

Good idea!

[@Erikmiles87]

That fluke 1587 is gold

[@97Napkins]

Get a large canopy umbrells for the sun. shades the whole area and folds up. I use the small magnetic for others quick jobs like cap and contactor.

[@dlc2724]

Should have walked away as soon as the home owner said his technician worked on it. Sounds like voided warranty.

[@akdm82]

That homeowner was a real jerk. “I’m in the middle of something right now”. He’s just a liar and a thief. It would literally take less than a minute to pay you. What a piece of crap. You should show his face and his name. I’m still watching. Hope it turns out well. If he doesn’t pay, you documented the work so well, you’d win in court I think.

[@user-xk5so7wb2t]

That's Why we DONT do HOME WARRANTY! BC THEY SUCK ALONG W/ THEIR CHEAP AZZ CUSTOMERS!

[@dannyfloyd1368]

That customer was one of the WORST

[@omarrsullivan6230]

He didn't want to pay for the service. Despicable ppl

[@freecheese4143]

Don't ever do the job first and not get paid. Always get paid first.

[@MrBababuwi]

Contract. No pay. Disconnect. Court!

[@KeepingitAnalog]

Get paid upfront. Amazing how many people will not pay their bill.

[@yojackson]

I always have the customer put a card on file or pay before I start the work, I've had these experiences.

[@nicholasalbarado4810]

Been a tech for 20 years and never have I heard of changing the contractor just because you changed the compressor. No need to change something that is working fine

[@WWHVAC]

We do in commercial all the time. I dont see it in residential..Ill brinh some new flavor to the trade...Thanks for watching!

[@nicholasalbarado4810]

@@WWHVAC I’m always down to learn something in my trade! I love how u pulled the disconnect till you were paid! Classic

[@benjamindunigan7762]

I worked with the largest companies in the home warranty business, the customer is the real problem… we set it up that any uncovered items were paid with cash or certified check BEFORE the work was done. You should have seen their expressions when we told them that!! So we went over it at least four times before we ever set foot back on the job. Please do yourself a favor and set some standards for dealing with these people.

[@kyzor-sosay6087]

Sounds about right.

[@mikemorassi210]

What kind of Fluke megohmeter was that?

[@gmguy156]

43:47 “I dont want to get to the point where we gotta pull the compressor back out..” 🤣🤣🤣 I dont blame ya one bit!

[@fullmindstorm]

That is a nice multimeter

[@ndn2589]

My man went to work on that with a pair of pliers and blowtorch just like marsellus wallace

[@able61]

you are total right in taking the disconnect customers like that we don't need

[@gregs9555]

They usually pay up rather quickly when you put a mechanics lein on their house. Already had to do that once to get paid

[@TheSimba86]

they usually pay pretty fast when they get a small claims court summons also

[@joel7815]

Hey Bro, it’s tough at times whenever you are trying to collect. Also what I noticed with some customer they think whenever you are a single guy, you should not charge the same way as the big companies. What they don’t understand is that the smaller companies will go the extra mile for them because they rely on reviews and word of mouth. Keep up the good work bro. Been watching your channel since day one. I respect the perseverance.

[@working2bselfsufficient724]

Here where i am its the opposite.Florida. We have hvac people trying to rip us off badly. I called because needed new fan. They wanted $1700 and not a penny less. I bought it for $75 and was done within an hour. I even showed them the part for $75 at grainger and showed labor is 1 hour for thay job. How the heck can someone try to charge $1700 for one hour and $75 common part?. Wish we had good reliable hvac people around here. I had to learn to fix it all myself so i dont get ripped off by someone with about same knowlege as me. They know florida is hot and always try and take advantage knowing people are sweating badly and want ac.

[@cancorp29]

Major props to you for handling that like you did. I'm not sure I would have had the ability to stay so calm... especially with the guy being so condescending. My temper probably would have got the best of me. LOL, that's one of the reasons I got out of doing residential. I now do commercial refrigeration so my money is guaranteed. Major props to all the residential guys that have to deal with this type of BS. Awesome video!

[@user-su5ft8lc9q]

I don't blame you,

[@joelperigo7213]

We collect 100% from customer and let home warranty company reimburse them

[@garypoplin4599]

4:59 - Right. Two tab terminal is for fan; three tab terminal is for compressor; four tab terminal is for common hot.

[@Ageehvac]

This is a lesson for me.....I've had customers dodge me if I didn't get the money up front....C.O.D. from now on....

[@jeffsomers28]

If paperwork is signed right, just tell them you will get a lien on house plus interest in 48 hours. He sounded like a real jerk.

[@mandc20022]

8:20 limp bizkit is playing in thw background

[@briancarlisi2224]

I pass on any home warranty. I tell them I expect payment and they take up reimbursement from home warranty scam company. If more of us pass on doing home warranty work this shit will fail. BTW, nice shirt.

[@MindzEnt]

I tell everyone to get rid of their HW, the only ones benefiting are the CEOs, everyonebelse gets screwed.

[@bcracing204]

Me andmy dad were in tbe Hvac business for 40 years and we never would work for a warranty company even though they called us hundreds of times stuff like this is why to much trouble😮

[@player101snoop]

I try to do most AC service myself but I have had a few times I needed someone for warranty work. Both times, with separate companies they made me put a CC down before they would touch the unit.

[@user-em3fm8di6k]

this is BS you do all that work it should be 100% paid for. the customer should be responsible for full payment at time of completed service. The home owner can deal with their warranty stuff if I give him the invoice.

[@howardharaway2259]

This is the reason why I will NEVER go back to residential HVAC. I had my own company for 8 years and people started getting to me. I walked away from the business. Worked for a few companies before I started working for the company I am with now and have been for over 10 years. I LOVE Commercial HVAC. None of this customer not wanting to pay the bill bullshit ! Yes, you can still get burnt on commercial jobs, but when you do work for big corporations, instead of a individually owned businesses, it's pretty much guaranteed you get paid. When I am done with a job, all I have to do is walk into the retail store, have the manager,or assistant manager sign my invoice,AND I AM OUTTA THERE ! Another GREAT thing about commercial, there are absolutely NO HELICOPTERS hovering around you . They're NOT gonna follow you up a 40 foot ladder to check up on you. ANYWAY, I am happy you got paid. I started yelling at my TV ( your customer), hypothetically telling him how much I'm gonna rearrange his face if he did not pay me ( you ) LOL. I was cheering you on ! If you read this and respond, what parts of the country are you from ? Just curious. My work area is Pennsylvania ( Center City Philly) ,NJ. You truly have a great gig going for you . God bless , Howard H .

[@johnknoefler]

I just do yard clean up and minor repairs plus fences and sidewalks with my favorite being welded fences and gates. Every one is all smiles and happy till I want paid. Then they start bitching and crying. I point to my work and ask them what is wrong with it. Never can they specify. Every one wants a free ride.

[@5822huron]

Should have got payment first!! That's on you.. you set yourself up for that bs man

[@akdm82]

You unplugged it! Good for you! I love it!

[@sashly99]

I 100% stopped working for home warranty and third party service companies! Not worth the BS. As for the customer I would keep the meter running as long as he wants to have you wait!

[@Dixler683]

Deadbeat customers, too bad. You did good work and your reward is a deadbeat. Sad.

[@rgruenhaus]

Good work! Smart man!

[@nauticaresearch2962]

Should discharge cap before testing/handling.

[@Y.E.S_AC]

I have that same dewalt drill.

[@davo912]

Keep in mind you we have theft of services in Texas. When the police show up, he will pay up quick lol

[@davidfrench8430]

Not in Austin but other police depts, will come out and write a report.

[@davo912]

@@davidfrench8430 it's a state law so Austin has no choice. But given he fact so many liberals have moved in up there From California, doesn't surprise me that you said this

[@r6f09]

Why didn’t you test the new compressor before brazing?

[@rayray5340]

Story of my life. Seems like every year I have a handful of homeowners that know they don't have the money or intends on not paying me. The hassle you go thru with home warranty companies is not worth it. If I even sense drama I'm not touching the unit

[@tedhicks5431]

I have gotten customer pay me for everything and let them and insurance company fight it out . I normally will not deal with insurance at all . I'd pull disconnect too

[@lilweezy110]

Hey I’ve done it too we as tradesmen break our back to make our money. If you tryna save money order the compressor online and put it in yourself.

[@Sesamestreet9080]

I swear every time you try to go a little beyond for a customer it backfires for some reason lol

[@pvantran82]

Dude man, I agree. For some reason it back fire just don't know what it is.

[@IceWhiteice22]

Crazy ain’t it

[@RetiredSignDude]

Give the customer an inch, and he thinks he's a ruler. Think about it.

[@kylewells6871]

2014 ruud? 410a? Copper/aluminum evap? That evap needs changed too, it's about to start leaking real soon.

[@billmea5593]

If it’s tripping the breaker immediately, why don’t you not waste so much time and just ohm out the windings on the compressor first thing

[@albertorozco5981]

Wow. I swear i would make that thing inoperable immediately until he pays and also charge him another 50 bucks. Screw that.

[@botha1reaper815]

I can u where a little upset but u held your composer and pulled the disconnect ❤😂 Power move literally ❤😂😂😂😂

[@ricoshaylr]

You dealt with it the right way well done 👏🏿

[@cutehumor]

These home warranties advertise the customers are only responsible for a small deductible. The home warranties never mention the homeowner is responsible for noncovered costs. I'm not saying the customer in the video was right, but it's like dealing with health insurance companies vs the doctor bills.

[@dirtfarmerebay]

Guy tried to stiff you, plain and simple. This doesn't have anything to do with the warranty company. Homeowner is LUCKY this warranty company covered this abused compressor. Most companies wouldn't cover due to this dirty coil.

[@TByrdhvac]

Home warranty company's and their clients are a nightmare. I still have one that owes us around $5k from work we did right when COVID started. I stopped working with any of them. I would rather pay per lead with Angi leads and Thumbtack than deal with warranty headaches. Good work though!!

[@johngatsby1473]

Don't feel bad....I tried using warranty companies for my 19 rentals and EVERY TIME....The tech would say it was installed improperly!!!! The last of it for me was a stupid garbage disposal that they said was installed incorrectly!!!! Wtf? When I called them on it and told them I would never use them again they were like "oh well" but then when I had them search up all my accounts....they realized I was a cash cow and panicked but too late! They tried back tracking.

[@WWHVAC]

😆👍🏽

[@johngatsby1473]

@@WWHVAC I have a question for you. What's your opinion on the new DC inverter units like Mr. Cool?

[@jayfowler4747]

I think you need to position the meter better so we can see the reading.. but from what i could see your going oved current not earth leakage...

[@rgruenhaus]

You never know the customers ability to pay, so getting them to pay up front removes the extra work and conflict after the work was already done. Especially if they have a senior with health problems that might firce you to keep the system on without payment. That depends on the states laws.

[@Z-Ack]

So thats why no ac company returns my calls when i ask for a tech to come replace the gas valve and orifice tubes under the warranty because its only pushing out enough gas to ignite the flame then keep cycling and it blew apart one of the orifice tubes from the delayed ignition., called 5 different companies who service goodman or amana and told them i already tested gas pressure before the valve and its within spec so the tech will only have to replace the valve under warranty. I cant do it because i dont work for a hvac company..

[@sjadev]

He said (CLICK) "You can get your air when I get my money" 😂

[@Wickate]

Well done - good job handling a difficult situation. Appreciate your time sharing your skills and knowledge.

[@akdm82]

I’m still watching and I keep seeing some pretty cool tools. What is that Fluke meter you were using? Is it specially designed for HVAC?

[@stangaloski4208]

I stopped the home warranty gig many years ago. All scammers. You will never get paid.

[@ares3914]

This unit had 2 liquid dryers and only 1 was changed and the contactors should always be changed when compressors are changed. This is a commercial and industrial practice but residential is never practiced. Residential techs are usually the beginners of the trade. Just being honest.

[@alannewsome1729]

I can’t stand when people try to rip other people off especially when they agreed to it.

[@RetiredSignDude]

Yep. I hate surprise billings, but when they are disclosed upfront and agreed to, then it is on the customer to honor his agreement. I think most don't understand that the tech in the field is making less than he should anyway; and if he is not cutting corners, he is making a living, not a killing. And that is best case.

[@MikeSmith-gi8fu]

I've never seen that tool in my 23 years you used to pull that compressor out Who makes that, and what is it called?

[@flyingjeff1984]

Collect up front with new customers. "In God we trust. All others pay cash."

[@t.harris4309]

I am a computer tech and used to do some on-site home service calls. Even though I would make it clear how much I charged and it would be 1-hour minumum. Often it would take me less than an hour to fix the problem and they would want to haggle with price. I had to start getting the 1st hour up front, cash or card.

[@MartinLDeLoach903]

I have 17 year a/c never needed to replace anything 😂

[@hawkeyemarine]

Only way to get some respect. Your a good man I can tell. Have a blessed day.

[@mike02ss]

In the future get your money up front

[@user-yj5eo6vc3d]

This is why I will not work for any home warranty co.

[@sizwelewis]

Bruh you handled that very professionally. Keep up the good work. Blessings

[@mattthomas1217]

This is why I have people sign paperwork before I start any work. Then you have documentation before you start working. It sucks that people are like this but always cover yourself before you start any work

[@bentheisraelite]

How does a piece a paper guarantee you money at the end ? Like stop with these simple bs solutions. The cops cant be called so what exactly will you do with that contract ?

[@krishuntzeroable]

This dude was really playing Limp Biscuit in the background being petty af.

[@imjinriver641]

Mr. WW we all witnessed you slaving away in heat doing a great job. I am truly disturbed by the reluctance of this man not to pay the 'non covered costs". I am sure this was explained before work started. What is wrong with people that want everything free, and feel so entitled. I hope you got paid.

[@donnellbaxter8050]

Get your money up front and triple that fee .

[@steveb319]

Good video. Glad you stayed. Otherwise he never had any intention of paying.

[@AllEnemiesForeign_AndDomestic]

And that’s how you do that. The Home warranty business is full of scammers, got to watch out. But it’s called theft of services you can’t agree to the cost of services then not pay on completion of said services. The contractor has the right to take his parts back or disconnect them or put a lean on the property. If the homeowner gets mad and calls the police stay and tell your side the cops will side with you after seeing the paperwork so remember if you don’t get the money upfront at least get the homeowners signature on a company invoice stating what has been agreed to before starting the job to ensure you’re within your rights when pulling that disconnect and putting a lock on the box.

[@Garth2011]

I'd have to agree that pulling the disconnect was fair. This guy agreed to the $400 fee to two people and then decided to wimp out at the time of being asked for payment. I have a problem with people who simply can't be truthful. Besides, if he had one, his credit card would have solved all of his problems about making payments.

[@takmot716]

No you cannot work for free. Your a good guy!

[@ChrisRWoods-px9hy]

Don't stress, you did the right thing brother. Great job!!!!! Wish I had your skills, I'd be able to do much more than just change the capacitor. 😂

[@broncheemims8493]

Yeah brother I been there done that to

[@joshuapoche5137]

This is exactly why i stayed working for a commercial company instead of going out on my own. People not paying home warranty is a constant issue

[@diyhvacguy]

That isn’t a reason to not go out on your own. I had one customer delay payment till I told her I will file for a mechanics lean and she immediately paid. I don’t do any home warranty work, it sounds like a hassle. There is plenty of work to go around without home warranty work.

[@thathvacguy]

@@diyhvacguy glad u chimed in! I watch your videos you & Walt are inspiring me to possibly go independent in the DC area. Thank you 🙏🏽

[@Bryan-Hensley]

When you are on your own, you can set your own policy in dealing with home warranty. I tell the customer that they pay for everything up front and if I happen to get a check from their warranty, I'll sign it over to them..

[@chevyimpala611]

Pay or ill pull i feel you brother

[@tedhicks5431]

Thats some hard work not to get paid

[@akdm82]

I love that DeWalt screwdriver you have there. I think I need to get one of those. How do you like it?

[@nonamesplease8228]

Reinstalled the used contaminated refrigerant? That's not good

[@Drewdayz2419]

Warranty don’t pay for it they don’t get it it may not be right, but it’s all about money

[@kennyjustman933]

I would have done the same thing, people always trying to take advantage

[@Drewdayz2419]

I got a question I’ve never braised before plenty a soldering, but never braised, I’m looking into it, and some people are saying acetylene only but the kits I’m finding all oxygen with MAPP gas , what’s better or easier or does it matter

[@ericcraig3809]

Good job young man. Burning up to keep others cool. I' have to pass on this work.

[@juanantoniog5875]

Muy buen video gracias por compartir

[@jacoblynch9862]

Always pay attention to the distinction of your warranty people if I am correct most of these units have 10 years parts, but only five years on labor for the warranty but as many people have probably mentioned all most people here is 10 year warranty and think the whole thing is covered 100% all of it And it is not