Shore excursion left us at the port in Cozumel Mexico | MSC Seashore Cruise Vlog

[@LondonSunflower]

Are you kidding me? This is the best most sincere blog ever. You guys are fair and great communicators.

[@aRICHandJAZZYLife]

Thank you so much!

[@ashleyskitchen7186]

When Jazz spoke up for families who may save for years and also fought for them, she made me love her even more!

[@lauriegrube007]

Love this!

[@reneetaylor2307]

I've been cruising with my family for over 20 yrs and never had to take my passport off the ship. Sailed on MSC Seashore this past January and didnt need it. The more you talked the madder I got!! How dare they take your money and tell you that you can't get it back!! The people handling that excursion messed up really bad and they were trying to cover it up. That manager wasn't that busy that he couldn't see you for 4 days!! If they returned your money it would have been an admission of quilt for them and they would have to explain to corporate why! The excursion staff need to be reprimanded!! I'm so glad you went to GS and it worked out for you.. Thank you for mentioning the families that save up for these trips. God bless your family🙏🏾💕

[@aRICHandJAZZYLife]

Thank you so much Renee!

[@simplyatsea6779]

Wow… Carnival sure does make it easy with the signs pointing you to where your suppose to go. What a bummer. Yall handled the situation very well though. ❤️

[@aRICHandJAZZYLife]

Yes that’s what we are used to. Thank you!

[@dahliavarghese6037]

It was very kind of you both to take time out of your vacation to speak with the manager on behalf of other cruisers. It's sad if the guests have to educate the cruise staff about the golden rule (treat others as you would like to be treated).

[@aRICHandJAZZYLife]

Yesss

[@kelsiemcveety999]

I know ya'll are so respectful for service workers, so when you have difficulties with the management I know you're doing everything you can to be calm in the face of frustration. I'm glad you worked hard to advocate for yourself and other passengers.

[@pricemixingitup]

Man, I got and feel your frustration. Thank you for sharing the good, the bad and the ugly!!! You all are the best. Where does MSC port?

[@aRICHandJAZZYLife]

This was out of Miami

[@carolkvasnicka3361]

Been on every Cruise line and have taken my passport off ship in every port Reason being is that if you were to ever get stuck in port I’ve also been on over 60 Cruises and just got off Royal Caribbean and they always say to take your passport with you

[@dipatrivedi9009]

Really appreciate your guys genuine and honesty and transparency as always.

[@aRICHandJAZZYLife]

I appreciate that!

[@TheTruthBomber007]

You guys are my favorite KZbinrs. I am glad you got your money back. I’ll think twice before getting an excursion with MSC. Keep up the great work guys!

[@aRICHandJAZZYLife]

Thank you so much!

[@spemhill04]

Thank you for sharing this video 📹 was very informative. I like the way you guys approach the native experience and turning it positive vibes for other future cruisers that watching your channel.I really love how you guys keeps it 💯

[@ShawnRanger-kv6qk]

I know this is an old video... We are Loyal to Royal but will time to time tip toe on Carnival. I have been looking at MSC mainly because of the prices. Would you guys sail on MSC again (if you were a paying guest and not sponsored)?

[@aRICHandJAZZYLife]

Yes we actually are even throwing a group cruise on MSC. The problems we had were isolated events that could kinda happen with any cruise line, MSC did a horrible job after the fact but that’s a leadership issue

[@growingstrongandinspiring]

Sorry that happened...however, you never know why God allowed this to occur...Maybe something could have happened. Think of it as the Lord protecting you and your family. You got your money back as well...Count your blessings...

[@aRICHandJAZZYLife]

Yes we always think of that too. Also we hope that other families don’t experience this as a result, we would be ok with that

[@donnawood271]

Oh my gosh as soon as I saw that they got left the Lord laid that same exact thing on my heart that we don’t understand sometimes but the Lord could’ve prevented something from happening like to one of the girls so don’t always look at missing out on something as something negative so girl you are spot on! Exactly count your blessings you are so on girl that just goes to show you where your walk is with the Lord

[@glendarogers6204]

AMEN 🙏🏾

[@brianfever3927]

Hilarious.

[@mandywalker3393]

Thanks for this. We are going on our first cruise (carnival) in June. With our sons. Graduation present and we have saved for 2 years. And we don't even have the knowledge that you guys do.

[@vannabhagwandeen4589]

Omg I can believe I found you guys here 😃😄😁😀good job guys 🥰🥰🥰beautiful family

[@aRICHandJAZZYLife]

😭😭😭

[@sallyhoffman8425]

Wow, never been on an excursion where they didnt take a head count! This wasn't one person who was not there- YOU HAD FOUR PEOPLE! They didn't miss 4 bodies? Unbelievable.. enjoy your channel. Kids are just too darned cute!

[@aRICHandJAZZYLife]

Thank you Sally!

[@roxannaedwards9917]

Rich, Jazz, Rich's mom, two kids = 5 people!

[@kimberlysteward8968]

Yall!! We went on an MSC and it was horrible... in the beginning. Like you said, it was alot of people's first cruise and they said that it was their last!! We tried to assure them that they should not make a determination based on this cruise. I am open to cruising with them again, only because they compensated us for the inconvenience (long story), and because the cruise did get better after the initial glitches. I love your channel. I just found out about you guys as Top Flight Family mentioned you guys. Take care

[@aRICHandJAZZYLife]

Yes basically the same for us, after we warmed up it was a great cruise. We actually have a group cruise on Seascape this November lol. Aww yes they are amazing!

[@rosepederson6871]

Thanks for sharing....especially for us that are planning for our trip of a lifetime...I have saved for 33 years for our family trip. This info will help in planning. Thanks again

[@aRICHandJAZZYLife]

You are welcome!

[@49rjohnson]

Thank you for the update. In all honesty still waiting to hear from someone who gave MSC a solid review. I’ve cruised on Royal, Norwegian, Celebrity and Carnival. I would like to try other cruise lines but I will wait before getting on MSC.

[@aRICHandJAZZYLife]

We will make a video to end our MSC series, hope it is helpful

[@legend94]

We’ve been on MSC six times. Most recently in February on the same ship as in the video, Seashore. We find MSC to be on the same level as NCL and a step above Carnival. We are NCL Platinum and Carnival Gold. Their situation was definitely unfortunate and their treatment afterward was abhorrent but it is not the norm.

[@CJGfarm]

I'm thinking about taking a cruise to Hawaii and "accidently" getting left behind.

[@aRICHandJAZZYLife]

😭

[@maidelisr]

I’m so sorry you guys had to experience that. I’ve been in Norwegian a lot of times and also carnival . I’ve never seen all those things that MSC made you go through . Thanks so much for warning us . Unfortunately I booked for that ship on May 😭😭. Let’s keep fingers crossed 😑🤞🏼. One thing I’ve never done is booking excursions through the ship , so hopefully I don’t go through this

[@aRICHandJAZZYLife]

This was hopefully an isolated event, we actually really enjoyed the seashore and the kids loved it!

[@laurachapel7704]

Did you have to apply for vaccine exemption for the kids on this cruise line? How has that worked out for you? I’m going on the Mardi Gras in April and need an exemption for my 5yr old. I’m nervous we won’t get it. What has been your process with that?

[@aRICHandJAZZYLife]

I’m this cruise line no. On Mardi Gras you do need an exemption for 5-11year olds

[@aRICHandJAZZYLife]

They say you will get the letter within 14 days of your cruise, we got it 7 days before sailing. We have more carnival cruises booked with a 4&6 year old so more to come

[@laurachapel7704]

@@aRICHandJAZZYLife was that a stressful process for you? I’m so anxious thinking that they might not grant it to us.

[@laurachapel7704]

@@aRICHandJAZZYLife thank you so much for your response. I LOVE your vlogs!

[@antheacharles7248]

MSC appears to have very iffy customer service based on the reviews of many vloggers. You guys handled this frustrating situation in a gracious way. Good for you, And I’m not inclined to sail with them ever. Hope the girls weren’t too disappointed.

[@aRICHandJAZZYLife]

The girls had an amazing trip! Great to be a kid

[@kelsiemcveety999]

Such a good point that this could have been a vacation you saved up for years! We only can go on one vacation every few years because I work in healthcare, and if this had been us I would have been so upset. I don't know if I would have had the strength to stand up for myself the way you did. You are the best ❤️

[@aRICHandJAZZYLife]

Right!

[@ingridhavens9283]

Thank you for the warning. We're going on our first cruise soon.

[@aRICHandJAZZYLife]

Your welcome!

[@arnitapalmer4886]

Watching this video so sorry your family had to do through this turmoil. I hope you were able to get names and titles after going through all this chaos. I hope you file a complaint directly to the MSC Coporation. Great customer service is EVERYTHING!!! MSC totally missed The Mark!!!

[@angelahoward6831]

Rich and Jazzy!, I always enjoy the content and your beautiful family. I had my first cruise in 2021 after cruising restarted on MSC and I won't be going on a second MSC Cruise! We felt customer service was appalling and that includes the wait staff. We couldn't be sure if the staff was not properly trained or prepared. Example 1, Pina Colada mix was not available in one bar at all, they never had the mix in stock. Example 2, we ordered Surf and Turf in MDR that was on the menu and told that was not available even though we were willing to pay the extra cost! Example 3, the 3 MDR dinners my husband selected were all badly prepared (my MDR dinners were all good). He was so disgusted we never had another MDR dinner for our cruise. Keep it real, fight for your dollars. They were truly at fault on your excursion disaster!

[@dedewebb1425]

So crazy that yall had to go through that!! It also scares me cause I keep hearing bad things about MSC. I am booked for the Seashore in Oct this year. I really hope they get their crap together. Especially if they plan to build a terminal in Florida and house a few ships

[@aRICHandJAZZYLife]

MSC Seashore is such a beautiful ship, this is hopefully and isolated event. Their customer service could be better but I would cruise them again

[@gustavpeter840]

Planning to book a cruise on Seashore in Oct as well.

[@aRICHandJAZZYLife]

@@gustavpeter840 it’s a beautiful ship, enjoy!

[@876preciousjewlz]

I love that you guys still met with him because they need to fix these errors. Totally ridiculous

[@nursejones63]

Oh no. We will not be going on that cruise line!!!! I’ve been waiting to go back on a cruise since the pandemic shut down. Me and my family of 5 will go to carnival instead. Thanks for your video 🙌🏾

[@equallyyoked1]

Did you book through royal Carrie am or an outside source? I am sorry that you guys were left behind.

[@jackiegromacki686]

I've only been on 1 cruise in 2019. My sister-in-laws father passed away at home on out third day. RCL was wonderful. They gave her free internet for texts and free phone calls. They asked several times a day if there was anything that she needed. That was way more than anyone could expect. I know that the customer is not always right but when you don't even listen to them, that makes you wrong.

[@lauriegrube007]

You both are very reasonable about a bad situation. Thanks for this.

[@LifeWithTheCrawfords]

We have subscribed! Love how you guys give every detail and real experiences! We Found you guys while looking at cruise vlogs for the Carnival Mardi Gras to see how our experience may be. We will be going on our first cruise August 2022!! 🥰

[@manifestyalife]

I am going on a MSC Cruise later this year and was thinking about your excursions. I'm so happy to hear the story because I think I will save that money for when I go on another Cruise next year. it looks like I'll just be hanging out at the port. thank you for sharing this info.

[@Song-ii8vj]

Thank for looking out for the rest of us. I plan to cruise with them in October 2022, just wanted to try the cruise line, and it will be my first cruise on MSC line. Thank You again.

[@QualityChildcare1]

OH WOW! Sorry that happened to you guys. I'm going on NCL next week with the same itinerary. Thanks for the heads up about the passport. I have always left my passport in my cabin and just had a picture on my phone. My first cruise was on the MSC Divinia everything was a 10 excluding the food was a 3, hopefully it has gotta better now.

[@dahliavarghese6037]

Thank you for being transparent & honest. I am certain your experience will help many in one way or another.

[@aRICHandJAZZYLife]

Yes that’s the goal. Thanks Dahlia!

[@jessemercado8797]

Never had to take my passport to get down into Cozumel through Carnival. Your ship card & a picture ID works to enter Cozumel from the port.

[@allenfamilyadventures859]

I am sooo sorry you guys went through this! I’m sure it was beyond frustrating for you two and then I’m sure disappointing for Reign and Royce. I’m glad that it was eventually resolved. Thank you for being so transparent about everything that happened.

[@aRICHandJAZZYLife]

Thank You

[@jimyan167]

We cruised with MSC once before. Bad experience. We had to be assigned a table for dinner. For the whole trip. When we showed up at the dinner table, we were surprised to find there were two other people sitting at the table. We were assigned to a shared table and they did not even bother to tell us when assigning the table.

[@aRICHandJAZZYLife]

Oh man

[@Fluffyrabbitsfoot]

Sorry that happened to you and your family..i sailed with Carnival..well organized excursions.. I bought a excursion and wasn't feeling well so I returned to the ship..my friends continued and had a blast...I got my $100 back...so don't give up..try another cruise line...Hope your next vacation is better!❤

[@aRICHandJAZZYLife]

Oh wow! Thank you!

[@amandarackley310]

Most people put their passports and other documents in the room safe on cruises. The sail and sign card becomes your I.D. and credit card while cruising.

[@aRICHandJAZZYLife]

That’s what we do

[@tanyajones123]

I have never cruised before however I am going to be cruising this April 2024 8 days on MSC Seashore . My friend had to cancel , but I’m still going , I wish I had seen this before it was too late to get my money back! I’m scared now !!! 😩 now I don’t want to Go If it’s anything like what you guys experienced , but thanks for the video !

[@Mrspeaches_oasis]

Thank you for always keeping it real with us!

[@aRICHandJAZZYLife]

Thank you!

[@legend94]

Never missed an MSC excursion on any of my 6 cruises with them. Everyone meets at the designated spot onboard at the time shown on the tickets and everyone walks off together as our group number is called. Always been very organized for us. BTW, we always take our passports at all foreign ports of call with every cruise line just in case we miss the ship. If you miss the ship for any reason you’ll need to have your passport to fly home.

[@NotAverage08]

Well isn't that amazing for you. Obviously this couple didn't have the same experience so they are expressing that on THEIR KZbin channel.

[@legend94]

@@NotAverage08 Relax. I was just trying to say that their experience with MSC Excursions is not the norm. In fact, we’ve cruised with MSC three times since November. Most recently, on the same ship they were on, Seashore, in February. The excursion team ran very smoothly and was better organized than any Carnival cruise we’ve ever been on. We are frequent cruisers and have been on over 25 cruises since 2016 on almost all of the major cruise lines. I am not discounting their experience but it was an isolated event with additional contributing factors and is not the norm.

[@legend94]

@@NotAverage08 Regardless, I stand by my recommendation that all travellers take their passports with them when disembarking the ship at a foreign port of call. There can be any number of unforseen events which may result in your missing the ship. Medical emergencies or transportation issues for example. If the ship sails away with your passports in the cabin you would need to seek assistance at your embassy which may not even be located in the same town as the port. But if you have your passports in hand you will more easily be able to arrange a flight back home or to the next port of call to rejoin the ship.

[@GracefullyMissJC]

Wow, sorry you guys had to endure this. Been hearing a lot of negatives about the MSC Seashore before your ordeal. Reluctant to ever book with them anyway. Yes, please keep us informed if any future improvements. We can’t & won’t spend money to be tossed around when we’re suppose to be enjoying ourselves. You’re right, none of them are perfect but this was a bit much. Adults can handle the change but the girls, oh no hontee, don’t do that. Thanks for this Vlog.

[@aRICHandJAZZYLife]

The girls actually accepted the loss better than the adults lol. Guess they had to worries about getting a refund so that is helpful

[@JustTheilogs]

Sounds like you kept your cool while advocating for yourself. You guys are fun to watch and love the real world experience good or bad. Just subscribed to your channel! I’m also a new KZbinr, at least trying to be and you guys are a great inspiration.

[@aRICHandJAZZYLife]

Thank you so much!

[@sswan9689]

Undercover Boss! 🥸 🤣🤣🤣

[@aRICHandJAZZYLife]

Thank you so much!

[@tiu8638]

We were just on the Seashore and went on a MSC excursion in Puerto Plaza it was a disorganized madhouse to finally get I to the bus, the tour was super long, boring and didn't even give us a break to eat lunch. Next time we're doing our own thing!

[@aRICHandJAZZYLife]

A mess 🤦🏾‍♀️

[@reneetaylor2307]

I just showed my son your video and he said the excursion crew is going to get chewed out for that. MSC is a European cruise line that's competing with other lines now in the Caribbean. That's why they're coming out with these mega ships like Royal, Carnival and NCL. They don't want mistakes like that! If it doesn't happen again, it'll be because of you😊💕

[@aRICHandJAZZYLife]

We hope it doesn’t to anyone again.

[@anthonyonthemove]

Wow! Yes. Very informative

[@aRICHandJAZZYLife]

Thanks for watching!

[@rhondajarrett1399]

Thanks for keeping it real!

[@TheStruggleistooReal]

Wow never thought of going on MSC and for sure don't have any intentions of trying them after seeing this. Sticking with NCL.

[@thee-content-creator]

I just found your channel and you guys are amazing.

[@aRICHandJAZZYLife]

Thank you so much and welcome to our channel!!!

[@e.brooks6337]

HELLO FAMILY, I know that was a headache, but I JUST KNEW, my RICH & JAZZY was not going to take ALL of that NONSENSE without a "GOOD FIGHT", I kept saying get them RICH and when JAZZY spoke up, all I could say was, you are going to get it now. That's what you call TAG TEAM, WOOHOO, YOU TOOK CARE OF YOUR BUSINESS, just maybe another family might be saved from all of that FOOLISH NONSENSE. MAMA BROOKS :)

[@aRICHandJAZZYLife]

It was a headache smh

[@robertrambert4172]

Thanks for the video I will stick with carnival cruise for now!!!

[@FearLessPower]

Customer Service has been trash for while. You have many customer service agents who hate their job and WANT TO negatively impact the customer. I'm glad you all pursued the issue.

[@lorettachapman4244]

I was on a Royal Carribbean cruise, was to go zip lining with a group...well..I chickened out and went back to the ship. My fault right?? The rest of our group went, by the time I got back to the ship by myself Excursion desk had already gave me my money back. I did not expect that because if was my fault. Love Royal!!!

[@aRICHandJAZZYLife]

Wow that’s amazing

[@elaine1140]

I was on an excursion in Puerto Vallarta where they didn't do a head count and left us in the town

[@miguela.alvarez7284]

I'm glad I found your channel but are you sure you were not late being you seen the catamaran go off.

[@mariebrooks7341]

I understand an agree. I just talked to Carnival regarding a cruise that is not happening because the ship is going into dry dock. I didn't get an email or anything to notify me. The cruise agent told me that the cruise was cancelled and the phone cut off; I called back and the next cruise agent checked and said that the notication went to the travel agency, well I am the travel agent and if the travel agency main office just didn't forward the email no problem I'll deal with that. Issue is I was glad that I had not made a flight reservation yet. The cruise agent said that she would issue a refund since I didn't get the notication and it was too late to pick another ship. REALLY NO PROBLEM. I will just write this one off and either go to my timeshare or find another cruise for about the same amount. I am not mad at Carnival, stuff happens. Like you said he was like the Wizard of Oz, INVISIBLE. I get it. That is how I felt when I sat on hold a long time and it took two agents for me to get an answer. smh ANYWAY, hope you and gthe family enjoyed the rest of your cruise.

[@aRICHandJAZZYLife]

Yes carnival wait times for agents are so crazy when trying to speak to the wizard 😂

[@gabrieladeuschle3596]

We're on an 8 day cruise with Carnival right now. We were in Cozumel yesterday. I recommend going to Mr Sancho's. We always book our excursions through Carnival because no matter what, you will never be left behind even if the excursion is running late getting back. I don't know who MSC is; never heard of it. I'm sorry that happened to you. Glad you're family is safe. Go with Carnival next time. Happy and safe travels. ❤️⚓

[@aimeerogers4542]

Wow! What a cluster. I was on the MSC divina last September to Mexico and I never had to bring a passport ashore. Is this something new?

[@aRICHandJAZZYLife]

We got off the ship later in the day and wasnt required to show a passport so Im not sure

[@250hincks7]

How did the other guests get on the excursion, but you missed the boat? I do not know of every port but you do require your passport in Nassau.

[@celiseorozco5126]

Carnival did require our passports before we got back on the ship.

[@chosein1237]

I love you guys. We usually go to beach resorts but now I would love to try a 7 day cruise. Love the kiddos and grandma also ❤️

[@aRICHandJAZZYLife]

Thank you so much!

[@A1wright25]

Jaz where did you get your swimsuit?

[@aRICHandJAZZYLife]

Patpat.com, use coupon code JAZZYLIFE15 to save 15% off your order

[@pamelawiggins9131]

Whew! I thought the ship left you guys. Thank you for sharing your experience. I'm so happy you got a satisfactory resolution. MSC is a little messy.

[@trishana15]

Looking forward to the next vlog!🥰

[@aRICHandJAZZYLife]

Yay! Thank you!

[@areldia225]

So was the excursion suppose to leave at 8am and they left early at 7am?

[@clittle1807]

I appreciate you all showing the bad with the good . Glad you got your money back.

[@aRICHandJAZZYLife]

Thank you!

[@DeirdreF]

Wow, I don't think I ever want to cruise MSC! Terrible customer service. I have only cruised Disney so far but I was under the impression that you should always bring your passport with you, in case something happens when you're off the ship , or maybe you miss getting back on or something. I wouldn't want to be in any foreign country without mine, even for a short period of time. I have had to show it to get back on the ship at some ports. Terrible management on MSC's part though. Anyway, love your videos and following your adventures.

[@loribarber4526]

Will watch you from the beginning on the replay

[@aRICHandJAZZYLife]

Thank you Lori!

[@alexpartridge807]

As a seasoned traveler, including 30+ cruises, I’d recommend everyone take their passport when in a foreign country. If you get stuck (NCL Escape passengers), you’ll need it to fly home or to the next cruise stop. At the very least carry a copy. But, I’m glad I stumbled upon your post for this matter. I was considering an MSC cruise but I think I’ll stay with Royal. Very good video !

[@aRICHandJAZZYLife]

We did have passports so in the event like NCL we would be fine. MSC ships are really beautiful, if you are looking to try something new we would recommend it

[@ashleighclute]

Rich and jazzy you aren't the only people who has had issues with MSC. Guga and rob won't cruise with them anymore either! glad you got your money back! Guga and Rob are still out money!

[@aRICHandJAZZYLife]

Yea we saw, can’t wait to talk to them about it in detail

[@MsMaree]

When you do your survey at the end of the cruise you should link your KZbin video so they could see it.

[@markoconnor7381]

Kudos to you guys for still talking with the exscursion manager even after you knew you were getting a refund

[@dipatrivedi9009]

OMG!! I can't believe the shore excursion just left without you guys. I have heard of the ship leaving port when people don't respect the back on board time, but I have never heard of an excursion leaving passengers at the port. Definitely I can see this being another epic fail on MSC. Two strikes MSC....two strikes. Just unbelievable!! Sorry you guys had to deal with this disorganization.

[@TravelWithJosianne]

Do you guys plan to to sail on Royal Wonder, Symphony and Odyssey? Any group cruise?

[@aRICHandJAZZYLife]

We have a group cruise on the Mardi Gras this July. Email us if you are interested [e-mail]

[@dominiquebrown8790]

Man, I woulda be TRIPPIN! Good on ya'll for staying calm, cool, and collected. Also, passports aren't even a necessity for cruising.....well, at least any cruise I've been on leaving and coming back to same port (even though I KNOW I really need to get one just in case) sounds like miscommunication and ew, hard no from me.. I'd be soo mad if I had to take time out of my day for like 3 or 4 days trying to resolve something that could and very well should have been an easy money back asap ordeal.

[@aRICHandJAZZYLife]

Theo policies were really not consistent for the passport

[@priscillabohn4621]

no you don't need a passport, I think the guy was over booked and couldn't fit them in.

[@aRICHandJAZZYLife]

@@priscillabohn4621 didn’t even think of that, but why not give our money back right away

[@zoe9190]

Really should have a passport when cruising no matter where. If something happens and you have to emergency port somewhere for any reason, you will appreciate having a passport. Always better to be prepared

[@tammy6141]

I was in Cozumel 2 weeks ago and I was asked for my passport randomly in a shop. So, i always take it off the ship in case of emergency.

[@aRICHandJAZZYLife]

This is new, never had that happen to us

[@NotAverage08]

A passport in a shop? I've never been asked for my passport when we port in Mexico and I wouldn't show my passport to anyone who wasn't in an official capacity.

[@carlaevans3340]

This is not the first time from Cozumel that it was stated that passports were needed. While on a Carnival cruise we were told, over the loud speaker, that passports were needed when getting off the ship. Of all the numerous times we had been to Cozumel, we NEVER needed passports. Well, we had them, but never needed them - no one ever asked for them in Cozumel, getting on or off the ship. I think this is something that is a miscommunication between the port master, Cozumel and cruise lines. I am so sorry this happened to you family, and hope it never does again. Nobody needs this stress, and to dissapoint the kid's, see that's why

[@aRICHandJAZZYLife]

Yes they need some consistency between security and their policy

[@kathyknowles615]

I have no interest in cruising withMSC.But this assured me to stick with my cruise selections.

[@BLAMO1973]

Thanks for this. I was considering an MSC cruise when visiting Italy next year. Nope.

[@bridgetdraper5146]

I just found you and subscribed. Blessings upon you and your beautiful family always!

[@aRICHandJAZZYLife]

Thank you so much Bridget! Welcome to our channel!

[@bridgetdraper5146]

@@aRICHandJAZZYLife Air hugs from Texas🔥

[@chucklove4972]

I totally agree never seen that you need a passport, if so they would make an announcement sorry about that terrible situation. Cruisers don't be terrified this usually doesn't happen on most other cruise lines. They have to work on their customer service. Good customer service usually make the supporters satisfied. MSC you need to make it right to Rich and Jazz along with their family. I want to try MSC I normally cruise with another line. Make Rich and Jazz whole

[@aRICHandJAZZYLife]

We are not against cruising MSC again because this should be a 1 time experience, we hope lol

[@mrjay3047]

I’m with Rich, I wouldn’t be laughing

[@aRICHandJAZZYLife]

🙌🏾

[@michelleridgway7452]

We love your positive thoughts as you describe the "hiccup" from the manager of that ship. I hope MSC is paying attention. We have been on 57 cruises, but never MSC. We've read about many negative interactions with that cruise line. We are excited to have found and subscribed to your channel, and we also hope that you and your beautiful family will have many happy times with your future cruises!

[@pop-upprayerwithpapaa8250]

Did you miss the time when you were suppose to board the ship? If so, you missed the cruise ship and it didn’t leave you behind.

[@aRICHandJAZZYLife]

We missed the excursion, not the ship

[@catchyusername3083]

What are you even talking about???

[@maybailey3270]

That’s why i love ❤️ my carnival cruise 🚢 I am going to try this ship 🛳 for the first time so we will see how they treat us thank for the heads up 🚢👍

[@aRICHandJAZZYLife]

The problems we had should not happen to everyone

[@aRICHandJAZZYLife]

You should be good

[@douglasfamy7360]

This vlog was important to post. Thank u so much. P.S. I have family in Cobb County.

[@aRICHandJAZZYLife]

Yes good and bad need to be shown

[@shasheeh9071]

My wife and I were scheduled to cruise on MSC, but the pandemic hit. We were having a bad feeling about going with them, and was low key glad the cruise was canceled.

[@mesingh9454]

Sorry this has happened to you! I have literally booked the same excursion for April. Were you able to pick and choose your excursion or could you only go on the ones for "everyone"? Only asking because my kids ate 9 and 11 and will not be vaccinated.

[@aRICHandJAZZYLife]

This was the best fit because our girls could not do the other excursions due to age. Even this one was not great because they cannot snorkel. We had to choose the ones that were for “everyone” 😩

[@chocolatemint9225]

On a side note, this is why I always carry the passport “card” in my wallet 24/7. I leave my passport booklet back in the hotel/cabin. I’ve always heard the craziest things about MSC, I don’t trust them yet to try it out

[@karenmiller7185]

I’m not even going to consider MSC when I book my next cruise. Good job guys.

[@peanutbaileyjelly8675]

Were y'all late to excursion meeting area?

[@cuteasiantraveling]

Love this. I would have thrown a tantrum if that happened to me (at least in my head) you guys handle it elegantly ♥️ and Mexico has never asked for passport especially from a cruise ship and I have been on at least 8 cruises

[@aRICHandJAZZYLife]

Right!

[@crissyqualls8277]

How many others missed the excursion?

[@wynnaylor8308]

I would never go on a MSC cruise because all the folks I know who cruised with them had many, many issues. My gosh, we got back very late from a Celebrity cruise sponsored tour because the bus broke down going to the excursion and we had to wait for another bus (needless to say our excursion time was cut short)and we received A FULL REFUND without our even complaining. We were notified when we returned from the excursion that they were so sorry for the inconvenience and would refund us. On a Princess cruise we were left by the excursion because there where 4 cruise ships in port and all the excursions were kinda jammed up at the port. It was really hard to tell which was which even though the excursion folks had signs up (too many people milling about). When we went back to the ship they didn't even argue we received our money back as there were no other excursions we could take that day. Customer service seems to have fallen by the wayside on some of these cruiselines.