Shrinkage Calculation in BPO | Call Center

[@shlokkundara7760]

if we calculate unplanned shrinkage like 2/30*100 is it correct or wrong?

[@suryaprakashsingh6133]

Total shrinkage me thoda sa doubt ha sir. Baki bahut achcha samjhaya sir thankyou sir

[@themixedbag339]

what about break, early logout, late login, unavailable aux and half day? are these all shrinkage? if yes, how to calculate these?

[@amrithack9]

Hi Brother, How we will include the Half day leave in this?

[@sunilsingh-nr2eo]

Formula is correct except unplanned leaves as correct is No. Of advisors absent/total head count But in this video it's divided by rostered count which is incorrect Suppose an example:- Headcount 10 Woff 9 Rostered 1 Unplanned 1 Planned shrinkage 9/10=90% Unplanned 1/1= 100% Total shrinkage=190% but shrinkage cannot exceed 100% So correct is Unplanned 1/10=10% Total shrinkage= 90%+10%=100% As 9 on woff & 1 absent means no one is present 100% shrinkage Hope it's now clear to all. Thanks in advance 😀

[@nishantchauhan9381]

Want is headcount

[@Ranjan7887]

Yes it's correct Headcount is 10

[@paddarsajad1143]

Correct

[@SalmanKhan-qi8lh]

❤

[@shaikhasif481]

So much helpful video bro thank you🌹❤

[@Advancement1]

Welcome 😊

[@saifkhan-ce6if]

Very nice video, please make excel for Team leaders,

[@DonBosco-f9x]

Good explanation bro

[@Advancement1]

Thank you so much 🙂

[@booknow9296]

Please make forecasting ralated video

[@celebrityssarees345]

Mujhe lga sahi bta rahe ho but end me aate aate sab kachra kar dia aapne. Aapne planned and unplanned me jisse divide kia dono alag chij hai. To aap last me dono ko add kr k total kese bata dia. It's basic maths right? Jab bhi aap total percentage nikalte ho 2 calculations ka dono calculations me denominator same hi hona chahiye. Please fix this.

[@maheshkm2910]

Sir i have a ques pls ans to it We have total 6 people in a team Feb month we have 6planned leaves each one planned leave. Every week we all get fixed week off So what is the total shrinkage? 2.we are 6 in a team We have 4 planned We have 2 unplanned Same 2 days fixed week off in every week Now what is the shrinkage

[@Advancement1]

1. (6planned +(6week off*4week)/(6people*28 Days) = 18% 2. (4planned+ 2unplanned + (2 week off*4week*6 people))/(6people*28 Days) = 32%

[@ManishKumar-os8qy]

Could you please confirm me planned week off 1÷7 how can I calculate this

[@deepakkapoor114]

Nice explanation

[@Advancement1]

Thank you keep learning..

[@arnabmondal2558]

Really Helpful

[@Advancement1]

Thank you..

[@SoniSingh-mk5ib]

It's very helpful

[@Advancement1]

Thank you..

[@nirmaladorji1113]

Call ka data kaise nikalte hai?

[@Lifegoodwithislam]

Nice sir bhut accha

[@Advancement1]

Thank you

[@brijeshchauhan9135]

Bhai bahut achhe tarike se samjhaye aap bus ek kami rah gayi ager side mai marula likhe hote to maja aajata

[@Advancement1]

Thank you..😊

[@ssvinoth87]

How come week off be in Shrinkage

[@Advancement1]

It comes under planned

[@celebrityssarees345]

You are correct WO are never calculated in shrinkage. Because while joining the company, it is already told that you will get 2 WO or 1 WO. That means you are only paid for workable days.

[@baldnutz8973]

Incorrect, so shrinkage is not calculated like this instead we calculate the hours so the formula is total hours of external shrinkage + total hours of internal shrinkage / total hours available X 100

[@Advancement1]

We can calculate in both ways

[@jaagdeeipsingh8385]

Exactly, we can calculate in either ways..

[@Nkfactz01]

1-p/total agents

[@ramjisrivastava4378]

Nice sir ji

[@Advancement1]

Thank you😊

[@RohitKumar-cc7zi]

Weldon bro

[@arnabmondal2558]

Subscribed

[@kallurisaikumar1546]

awesome ❤️🙏

[@Advancement1]

Thank you dear😊

[@Avinashkumar-tw9hj]

26% is answer

[@maheshkm2910]

How to calculate for 1month. (avg)

[@Advancement1]

1. (6planned +(6week off*4week)/(6people*28 Days) = 18% 2. (4planned+ 2unplanned + (2 week off*4week*6 people))/(6people*28 Days) = 32%

[@myshorts9964]

Bhai seedha seedha Shrinkage ka definition batao

[@Advancement1]

In the context of Business Process Outsourcing (BPO), shrinkage refers to the time during which agents are not available to handle customer interactions, and this includes various factors such as scheduled breaks, meetings, training sessions, and also the time when employees are absent or on their scheduled weekly off days. When specifically discussing shrinkage related to absent and weekly off employees in BPO: 1. **Absenteeism**: This refers to the unplanned absence of employees from their scheduled shifts. Absenteeism can occur due to various reasons such as illness, personal emergencies, transportation issues, or other unforeseen circumstances. Absenteeism contributes to shrinkage because it results in a loss of available manpower during scheduled working hours. 2. **Weekly Offs**: In many BPOs, employees have fixed weekly off days as part of their work schedule. During these days, employees are not available to handle customer interactions or perform their regular duties. While weekly offs are planned and scheduled in advance, they still contribute to shrinkage as they represent periods when agents are unavailable for work. Managing absenteeism and scheduling weekly offs effectively is essential for BPO operations to ensure that there are enough agents available to handle customer inquiries and meet service level agreements (SLAs). By accurately tracking and managing shrinkage related to absent and weekly off employees, BPO organizations can optimize workforce planning, maintain service quality, and minimize the impact on overall operational efficiency.

[@formula1214]

Planned main divide total number of employees kyun kiya?

[@Advancement1]

To check the planned % from headcount

[@12345610sam]

Unplanned is 6.67% I think

[@MahenChakma]

What about HD, ph co..totally wrong calculation

[@sahilrajora5755]

Sab kuch galat bataya bhai... Tumhari vajah se bht log reject hone wale hai... Week off is not part of planned shrinkage and you should not plus 2 percentages. Needs to be calculated from all number ( planned + unplanned) / Schedule headcount

[@sagarchintala6123]

Please tell in english

[@RahulGandhiClub]

Sir I am still waiting for your revert. Please revert.

[@Advancement1]

May i know what you want to know?

[@vishalpanchal5505]

West calculator

[@TobeContinued-09]

Tu bata de

[@vineeshvijayan-s4v]

dont some any % it will not give accurate numbers

[@Amit-iq9lr]

Incorrect calculation hai

[@Advancement1]

What is the correct calculation according to you?

[@Amit-iq9lr]

Total shrinkage should match your individual calculatotion.... Total people not available(planned plus unplanned) divided by total people You Are adding 2 percentages, however the inputs in both percentages are different

[@Advancement1]

Shrinkage = Planned shrinkage + Unplanned Shrinkage. Planned Shrinkage = (No. of week-off + No. of leaves)/Total Head-count Unplanned Shrinkage = {No. of absent + (Half day/2)}/ Total Roster-count.

[@Amit-iq9lr]

@@Advancement1 Bhai planned shrinkage main you are dividing by 30 and unplanned division by 26.... When denominators are different, how can you simply add 2 percentages....

[@cybercriminaldost7819]

Wrong

[@Advancement1]

Whats wrong?

[@cybercriminaldost7819]

@@Advancement1 over-all shrinkage never be Planned+Unplanned...

[@abhishekjurel3713]

​@@cybercriminaldost7819it's correct the actual formula of the shrinkage is planned + unplanned shrinkage so let me say something first there are two ways to calculate the shrinkage see Planned shrinkage 6/30 = 20% 6 is planned WO+ Leaves Total headcount is 30 Unplanned shrinkage should be calculated in two ways 2/24 = 8.33% either 2/30 = 6.66% Unplanned shrinkage should be as per company Total shrinkage 20% + 8.33 = 28.33% Total shrinkage 20% + 6.66% 26.66%

[@tapandalwadi2637]

Total shrinkage is wrong It should be =(Planned+unplanned+Weekoff)/(Team strength) You added two different calculation. So 26% is the actual total shrinkage.

[@Advancement1]

we can measure with both ways

[@virendersingh4527]

​@@Advancement1if we calculate as per (Planned+unplanned+Weekoff)/(Team strength) then how anwser will be 28%. Please enlighten me and what is the formula for calculating shrinkage.

[@virendersingh4527]

If we calculate (Planned+unplanned+weeoff)/ (Team strengy) (4+2+2)/30 =27% Make me correct if I have calculated it wrong

[@Advancement1]

Week off also comes in planned

[@Avinashkumar-tw9hj]

Yes it's answer 26% only