Utilization vs. Occupancy in BPO | Call Center | Rohit Narang

  Рет қаралды 14,580

Advancement

Advancement

Күн бұрын

🔔Subscribe Now It's Free: bit.ly/3z0dilL
SOCIAL
===============================
🔔 - KZbin: bit.ly/3z0dilL
👥 - FACEBOOK: bit.ly/3yWnD2h
📸 - Instagram: bit.ly/3vSpBid
🐦 - Twitter: bit.ly/3gdSr69
💬 - Linkedin: bit.ly/3pj6KKK
Hashtags
==================================
#Utilization #Occupancy #BPO #CallCenter #businessprocessoutsourcing
#advancment #rohitnarang #Manpower #shfittime #Availtime #Wraptime #logintime
Related Keywords
=================================
occupancy in bpo
How to Calculate Occupancy Rate in a Call Center
How is occupancy calculated in BPO?
What is WFM occupancy?
How do you explain occupancy?
How can we improve occupancy in BPO?
How to Calculate Occupancy - Call Centre Helper
What Is the Difference Between Occupancy and Utilisation?
WHAT IS AGENT OCCUPANCY IN A CALL CENTER?
Occupancy in Contact Centers: Definition, Impact
Top Ways to Optimize Call Center Occupancy Rate
Call Center Occupancy - is Bigger Always Better?
How to Calculate Call Center Occupancy (Then Improve it!)
Occupancy Call Center Rate: Calculating and Optimization
What Is Occupancy In A Call Center?
occupancy formula in wfm
difference between occupancy and utilization in call center
occupancy formula in excel
call center occupancy formula in excel
occupancy vs utilization
what is occupancy formula in bpo
call center occupancy vs utilization
what is occupancy in bpo
agent occupancy formula
what is occupancy in wfm
occupancy formula in hotel
occupancy call center kpi
occupancy formula in call center
Average handle time
First response time
Average abandonment rate
Percentage of calls blocked
Average speed of answer
Average time in queue
Average after-call work time
First call resolution
Cost per call
Revenue per successful call
Occupancy rate
Agent turnover rate
Net promoter score
Customer effort score
Customer satisfaction
Average Time to Answer
First Call Resolution (FCR)
Transfer Rate
Average Hold Time
kpi full form in bpo
kpi call center examples
call center metrics formulas
team leader kpi in bpo
quality kpi in bpo
call centre kpi scorecard
call center metrics dashboard
call center kpi benchmarks by industry
call center metrics pdf
call center metrics, analytics and reporting
bpo formulas pdf
call center metrics examples
performance metrics in bpo
call center formulas excel
call center metrics and kpis
inbound call center metrics
call center reporting
call center agent performance metrics
how to improve call center agent performance
call center productivity formula
mis interview questions
mis interview questions on excel
mis interview questions and answers pdf
mis executive interview questions and answers pdf
mis interview questions for freshers
costing and mis interview questions
mis analyst interview questions
mis interview questions on advanced excel
mis questions and answers
ms excel interview questions and answers
advanced excel interview questions and answers pdf
vlookup interview questions and answers pdf
excel interview questions and answers for freshers
advanced excel interview questions
excel interview questions vlookup
ms excel interview questions for data analyst
basic excel interview questions
d searches
advanced excel interview questions for experienced
advanced excel interview questions and answers for data analyst pdf
advanced excel interview questions for business analyst
excel questions for practice
wfm team leader responsibilities
workforce management lead salary
workforce manager job description call center
tec online platform job
work from home jobs
work from home customer service representative
service level call center
shrinkage in bpo
excel data entry work
data entry
occupancy
call center
wfm
occupied
occ
call
agent
fte
aht
schedule
ops
trending
staffing
overstaffed
occupancy importance
wfm new video
wfm learning
ccc
contact center
Call Center Management WFM
workload
calls
agents
shrinkage
absent
talk time
hold time
call work
inbound
outbound calls
Manpower planning
How to calculate occupancy and manpower planning
calculation of occupancy
excel mania
basic excel
excel training
operations formula
occupancy formula in bpo
manpower calculation in bpo
bpo excel formulas
call center excel formulas
wfm excel formulas
bpo formulas
manpower planning in hindi
manpower planning in excel
excel formulas and functions
excel formulas
manpower planning formula
manpower
planning
bpo operations
operations
attrition
shrinkage
how to calculate number of agents
headcount required
wfm
call center
what is fte
how to calculate fte
how to reduce attrition
what is attrition
capacity planning
bresk
Lunch
call center terminology
agents required
occupancy
wfm related questions
what is wfm
rta
scheduling
forecasting
how to apply shrinkage
working days
domestic call center

Пікірлер: 12
@Fouziyabegum.unique
@Fouziyabegum.unique Жыл бұрын
great!!! customer related time and wrap ka meaning kay bhi vedio banayey
@tigerhead252
@tigerhead252 9 ай бұрын
👍
@comboanoop1292
@comboanoop1292 5 ай бұрын
It’s best ❤
@Advancement1
@Advancement1 4 ай бұрын
It's always heartwarming to receive such positive feedback! Thank you so much for taking the time to watch and appreciate the video. Your kind words mean a lot to me. 😊
@vinayak1112
@vinayak1112 2 ай бұрын
Utilisation formulla also include break time
@patelvikas5429
@patelvikas5429 11 күн бұрын
He has not mentioned the break time . That the reason he has taken only 8 production hrs
@RN-pz8wc
@RN-pz8wc 2 ай бұрын
Sir TL interview main puchne wala excel batao ?
@dikshashukla2224
@dikshashukla2224 25 күн бұрын
Can you please help me to make cv
@kumar2k4u
@kumar2k4u 4 ай бұрын
Is break included in Occupancy & Utilization
@kiranghosh6435
@kiranghosh6435 2 ай бұрын
Occupancy
@nanukumar9632
@nanukumar9632 3 ай бұрын
Where is break
@Arpit4703.
@Arpit4703. Жыл бұрын
👍
Shrinkage Monthly Formula in BPO | Call Center | Rohit Narang
7:31
Agent Occupancy and Utilization | Managing Metrics
6:49
BenchmarkPortal
Рет қаралды 16 М.
АЗАРТНИК 4 |СЕЗОН 1 Серия
40:47
Inter Production
Рет қаралды 1,4 МЛН
How Strong is Tin Foil? 💪
00:26
Preston
Рет қаралды 71 МЛН
Je peux le faire
00:13
Daniil le Russe
Рет қаралды 21 МЛН
Bike Vs Tricycle Fast Challenge
00:43
Russo
Рет қаралды 19 МЛН
Basic Call Center Metrics and Formulas
8:48
Call Center Studio
Рет қаралды 743
What is KRA & KPI? Difference between KRA and KPI Explained with examples
10:10
BPO/Call Centre - Manpower Calculation & Planning
26:11
AT_ROX_Comedy
Рет қаралды 4,2 М.
What is Agent Utilization | MIS |
11:47
WFM & More : By ID
Рет қаралды 23 М.
Basics on WFM (workforce management)
23:38
BPO Interview Tutorials
Рет қаралды 12 М.
KPI & KRA in BPO | Call Center
5:28
Advancement
Рет қаралды 34 М.
Shrinkage Calculation (In Hindi) MIS| WFM|
27:30
WFM & More : By ID
Рет қаралды 10 М.
АЗАРТНИК 4 |СЕЗОН 1 Серия
40:47
Inter Production
Рет қаралды 1,4 МЛН