This is the most clear, easy to understand tutorial on skills- based routing I have ever seen. Many thanks!!! ❤
@deepanshujain65123 жыл бұрын
Hi Salesforce Exclusive, Please make more videos to learn salesforce admin/development. Your content is really amazing and creative, it really helps a lot of users to learn fast and efficiently. Waiting for your more videos to come.
@zacharyalexander29392 жыл бұрын
This is one of the very best walkthroughs I've ever experienced. Thank you VERY much :)
@AnjaliSingh-ze3rz2 жыл бұрын
Thanku for such an informative video...Helps a lot in understanding the concept clearly...
@monteriojackson3 жыл бұрын
Please make more videos like this. So educational! kudos to whoever spends time in making this content.
@mediumuglymandem12324 жыл бұрын
This probably one of the most informative formats for Salesforce users all over the world - massive applause to you Shreekanth
@kk-fj6in3 жыл бұрын
Great informative video. Thank you for the detailed walkthrough
@garimasharma70333 жыл бұрын
Amazing video.. beautifully explained. Looking for more videos coming from you.
@abymvarghese4 жыл бұрын
Thank you so much. Excellent explanation with details... really helpful!
@kumara54924 жыл бұрын
Such a great service to Salesforce community. Thank you,
@savneetkk2 жыл бұрын
Another amazing video, thank you so much
@681mahesh4 жыл бұрын
Thank you shreekanth. It gave excellent understanding of concepts. Thank you for video. Keep a great work.
@aiyanasharma73363 жыл бұрын
Hi Salesforce Exclusive, Please make more videos to learn salesforce admin/development. waiting more content .
@khushboomittal56834 жыл бұрын
Hi Shrikant. Brilliant video. Each and every thing explained to perfectly. Really a very useful video
@Lankathilaka3 жыл бұрын
Drugs are bad behaviors for teenagers, hardcoding is bad for programmers !!!... epic. Awesome video
@shrutisamant69553 жыл бұрын
excellent video !!! Thanks a lot for clear explanation
@reenaphilomena6 ай бұрын
Very Helpful.
@thirumalareddy98224 жыл бұрын
Very good explanation
@sankalpnavghare4 жыл бұрын
It's been a month and your fans have been missing you... Looking forward to your videos... @salesforce exclusive @shreekant vegi.. awaiting a bell notification on you tube... From your channel
@anilgugulothu74234 жыл бұрын
excellent video..... thanks sreekanth
@atozworksentertainment71734 жыл бұрын
your videos are very informative, please make video series on development and oops concept it would be very helpful
@shubhravinnakota98154 жыл бұрын
You are Amazing Srikanth!!
@venkatk20404 жыл бұрын
Great video sreekanth, complex one is simple now. Thanks a lot for your efforts :)
@vishalsoni94084 жыл бұрын
Sir please make video on SOAP & REST api The way you explain is very nice.
@charumittal55164 жыл бұрын
Very informative and easy to understand video. Thanks a lot for your help Shrikant. Can you please create video on 'Entitlement' and 'Milestones' also?
@swathishetty21043 жыл бұрын
Hi Shreekanth,please please please create Salesforce integration videos.Your videos are very easy to understand.
@chuckosome97944 жыл бұрын
Thank you so much for sharing! Pls share knowledge on being a consultant or admin like role based video series/playlist :)
@kittinikoletttoth14243 жыл бұрын
Thank you so much. Really helpful!
@mindipraveen0313 жыл бұрын
Thank you 👏🏻👏🏻👏🏻👏🏻👏🏻
@vijaygole5373 Жыл бұрын
Please, make videos on DML Operations, SOQL and SOSL
@chethelesser2 жыл бұрын
Very cool! This should be a Trailhead module :D
@sandeepdharwar2473 жыл бұрын
thank you so much for these videos:) they have been very helpful!
@alikaroui89443 жыл бұрын
Thanks a lot for this video :)
@MDARIFKHAN-bf5wn3 жыл бұрын
Sir ab aap videos kyu nahi banate h. Please aur bhi videos banayiye
@Rajbusy_bee4 жыл бұрын
Hi Srikanth If possible can you share Lightning Component videos What I observe is Your explanation is awesome than others
@ChessGuy7 Жыл бұрын
At 1:05:22, we are assigning variables to string variable using a formula. We using stringVar = stringVar +','+skill.masterlabel Question - isn't this going to return something like ', English'. It will add , at beginning since initialization of var is null.
@balajispn4 жыл бұрын
Great work Sreekanth. Pls post a video on Territory Mgmt.
@kajalscreations55392 жыл бұрын
Plz make more videos
@punamdesaai90142 жыл бұрын
Hi Shreekant, very nice video. Great efforts. With the process builder gone, can you please create a video all in flow please?
@nikhithanune95234 жыл бұрын
Great work Sreekanth. Pls post a video on Dashboard concept
@ayyappak92153 жыл бұрын
please can u do more videos like aura components, LWC ,VF, Integration, shreekanth
@BalajiBalaji-jv1gt Жыл бұрын
Hi srikanth If don't mine how to write test class and how to get code coverage Plz once make a video in that.
@BhanuPratapSingh-su1cz Жыл бұрын
Skill Based Routing it always routing to one user only not other user even that case subject have matched skill
@sankalpnavghare4 жыл бұрын
Glad to featured there at the start of the videos for my review ... brilliant video Shreekant! Again Complex topic made super simple Can you do one on: 1. Field service lightning 2. Marketing cloud ☁️
@dougamolina3 жыл бұрын
Thank you!!
@Pramita_QueenofFortune3 жыл бұрын
Hi Sreekanth, Very nice video. Thank you for putting so much effort to make our coding experience easier. Sreekanth in this video you mentioned that for Attribute based Skill Routing you have created a separate video , however I could not find any in playlist. Would you be able to share the link please ?
@ujjawalgupta668 Жыл бұрын
hi 1. could we add a formula field in omni channel 2. could we add a custom field which is a datetime field in omnichannel
@klavanya45163 жыл бұрын
can you plz upload video about lightning components
@akshaysfdc21053 жыл бұрын
can you make video on attribute based skill routing
@matheusantonio39234 жыл бұрын
Hi, how's it going? Props, it is a very helpful video! Thank you so much for sharing your knowledge. Could you please tell me whether the resource "Attribute Setup for Skills-Based Routing" can be adopted rather than using apex/flow in this case?
@nabeelkt51304 жыл бұрын
Hi Sreekanth, Can we use the same for live web chat?. I have a requirement to assign agents on region-wise while chat comes from customers. Can I use the same scenario on the LiveChatTranscript object to accomplish this?
@chandramanne40213 жыл бұрын
Hi Srikanth, Nice video and very helpful. How can we add the priority level in flow as like apex class(skillRequ.SkillLevel = 5)
@surajmogal5263 жыл бұрын
Upload more videos please
@unitedop12 жыл бұрын
Hi, Can I email you with some queries, I am looking do mass email based on a report output. For example if I am running an outstanding balances which comes from a custom object, and has Email as field in it as well. Can I use the report and send mass email to contact in that report. Report has Name, Business Name, Amount owe.... Please let me know if this is possible. I remember you have mentioned that it was possible thru flows.
@SarGuP Жыл бұрын
Is there any similar thing available for lead object salescloud
@terrym2614 жыл бұрын
Hi Sreekanth, could you post the link to your skills based omni channel with attributes? thanks
@mounikakothagalla71883 жыл бұрын
give some lecture on trigger
@chikku30053 жыл бұрын
Y no video is uploaded recently
@KalpsVlogs3 жыл бұрын
Why there are no vedios later after this
@sonalisourav95642 жыл бұрын
how to route skills via live chat in salesforce, if anyone can please help...
@harshaagadag29034 жыл бұрын
Hi Sreekanth, I am trying to set up Flow for Skills Based Routing and i am getting an error when ever i am trying to Create a Case. The Flow is failing with below error: Verify that the Skill ID is correct. Any suggestions on this.
@SalesforceExclusive4 жыл бұрын
Hi Harsha, In the video, even i got the similar issue, instead of getting skill id i got skill name and Salesforce thrown this error. You might have done the same mistake as i did. Please check once and if you still got this issue please comment your error here. I will have a look in to it.
@harshaagadag29034 жыл бұрын
@@SalesforceExclusive Hello Sreekanth , Yes it was issue with Skill Id and I changed it and it's working fine now. Good job on all these videos.
@ramakrishna-um5be3 жыл бұрын
@@SalesforceExclusive sir I would to learn complete Salesforce course with u pls tell me how to contact u....
@pritisatone1593 жыл бұрын
Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.Error ID: 2027631396-11118 (1874544200)when i am login see the popup everytime can you suggest me why this error getting
@PankajGupta864 жыл бұрын
Shortcut to time where he is using Flows kzbin.info/www/bejne/iHfdZ6ecoqaLr6M Thanks for the video
@varunkumar-fx7yr4 жыл бұрын
Thank you Srikanth!! I was waiting for this video. Can you please make a video on entitlement process
@mwaso Жыл бұрын
This is all very helpful. Can you please make a demo for how to add skills to a service resource automatically using Flow? I haven't been able to find that anywhere. I am wanting to create a new service territory member, assign values upon creation, add a new service resource, and assign skills. Later I'll need to deactivate the service territory member, deactivate the service resource, and remove the assigned skills. I know how to do all of this except for assigning and removing skills using Flow. This would be a helpful resource.
@yashasvitalwar42463 жыл бұрын
Hi Srikanth No video since 9 months.. hope all is well? Is there a way to connect to you... email / website / LinkedIn... anything... its regarding a professional task.
@chaayoub53603 жыл бұрын
i found it that it's very complicated step (a lot of ressource+ why are you choosing skill id + why are you using " and + ?
@salesforceinterviewmaratho54342 жыл бұрын
Hi Srikanth, I am fallowing all your video's regularly and those are really good. If possible can you please do a video on Entitlement and Milestones in service cloud. Thanks In advance.
@puneetgaur86702 жыл бұрын
Thanks for sharing Omni Channel configuration. Can we configure both queue and skill based routing for Case object? My use case is - If no skill match then system should assign owner based on queue.
@prafullostwal90144 жыл бұрын
Hi Srikanth, Great video and very helpfull. Can you please tell me one solutiion that if i have multiple case type and need to create multiple task from multiple case types in flow. how we can do it in flow? can you please help me??
@narayanapv30412 жыл бұрын
One more point to add on while creating service resources certain fields like active won't be visible on the layout. To make it visible just type field service settings in quick find and enable it . Viola the fields will now appear on service resource records ! Happy learning
@vijaygole5373 Жыл бұрын
Thanks
@chitrakapildev63553 жыл бұрын
Your videos are so helpful. Thank you. Do you provide training on LWC?
@janac75103 жыл бұрын
Is it required to have apex class for routing the cases?