OmniChannel In Salesforce with Examples - 2020

In this video, we will go through.
1. What is OmniChannel
2. How omnichannel helpful in cases/lead/custom object assignment to agents.
3. Difference between Omnichannel and without Omnichannel with scenario.
4. Types of Routing in Omnichannel.
5. How to configure Omnichannel.
6. Omnisupervisor
Live Web Chat: • Live Web Chat Salesfor...
Case Management: • Case management with R...

[@elizabethgilbert7973]

Solid introduction to Omni-Channel. Helped a good deal to set the entire process as steps.

[@malathi4944]

The way you explained is really awesome. I'm glad I found out your video as it's clear, while implementing also, there are no road blocks.

[@ashish20000]

I am a STA at Salesforce and really enjoyed this video to refresh my knowledge. You are making excellent tutorials my friend! Great Job! Thank you.

[@nikitasahi4773]

Your videos are a big hit in mind for clear vision of concepts. Thanks for making videos and uploading them.

[@SuperAbhishree]

Love your subtle comedy. You make learning so enjoyable. Thank you. I am looking forward to more videos from you.

[@ameensams]

I just love you. You are nothing short of awesome in your approach to explaining a complex concept. I've been your fan since when you started this channel. Outstanding!

[@aalailasafouane1067]

You helped me a lot to undestand more deeply service cloud ! I like the manner of how explain those topics

[@MinhajArifin]

Very clear explanation with demo, thank you for your wonderful effort

[@Lankathilaka]

The best guide I found so far.

[@estergelmi5107]

OMG you deserve a statue. thank you so much! keep on doing this kind of content!

[@dougamolina]

man, what a video, very well illustrated and explained! thank you very much!

[@sudheerr2604]

Sreekanth Sir your videos are like Ilayaraja songs. Ultimate as always...!! Thank you Very much. Helped me a lot.

[@mohansai6313]

u deserve more subscribers. Thanks for the great work. I watched many videos . I still find difficult between least active and most available.Now it is crystal clear. Thank you

[@rakeshteegala5275]

Well Explained in detail and easy to understand..Crystal Clear👍👍👍

[@kidsworld4133]

What a great way to explain.... just outstanding!!

[@glayceezequiel5449]

Thank you so much. The way that you explained like always is great!

[@sankalpnavghare]

Simplest explaination to one of the complex topic in service cloud.. loved it.. simply awesome... Shreekant... Pls make one on skill based routing... You are a blessed teacher mate 🙏

[@sagarr7940]

Hi Srikanth, these videos are the best to understand the core concepts of SF please continue doing more ....

[@deepikadaniel1779]

Such an awesome content and crystal clear explanation. Thank you so much for the video.

[@deepamsarkar1885]

Great content and excellent way of explaining. Thanks a lot for the video.

[@satyanandayeluri8692]

Very interactive Video. Thanks for uploading

[@krishnank5931]

guruvaaa !!!! , What a video it is !! // very much informative for me as i was a begineer to it !!!!!!!!!!!

[@vaishnavi36]

I am so glad i found this channel!! please post more videos :)

[@8ishanvi]

Amazing explanation ...really enjoyed listening to the topic

[@flixzy451]

Thanks Sri… Absolutely memerising explanation!

[@saikrishnaomkaram2909]

Great explanation sreekanth... Every user can able to understand feeling great to visit your channel...

[@user-nb8hs9qc1k]

wow the way you explained is very appreciable

[@maqquote685]

Wow just wow. Thanks bhai. The way are teaching is awesome.

[@vwtrainer]

Fabulous explanation. Thank you.

[@user-jx2tp7lc6k]

Awesome informatic video.thanks for making this.

[@dianabravo7039]

Please we need more videos!! Great Channel

[@starman9000]

Great content as usual, Please do more videos, Thank you for your effort.

[@shrajan470]

Becoming yor fan day by day , please continue making videos

[@PoornimaHG]

Excellent Video !!! Very well explained.

[@144aravind]

Great Explanation. Helped me alot.

[@abnerst.jeanjr.8682]

Quick and to the point; great explanation. I see you've created a video for Skill-based routing; I'll check that out next. BTW, great sense of humor too. Thx.

[@chalammantry]

Excellent way of explaining !!!

[@mayurkamble7399]

simple and sweet explanation. Thanks !

[@savneetkk]

Amazing Explanation, thank you so much.

[@viatainelvetia2633]

Amazing! Thank you for this video. 🤗I am one of your subscribers from today🤗

[@anmolgupta3212]

simple and very clear awsome explanation. does not need to make complex by using management skill with many jargons, techies should learn with this video how to deliver simple technical session which audience can understand easily.

[@priyasajeeth]

Very informative and well explained.

[@davidcosine]

Super Helpful - Needed to brush up on this to write a design doc and SOW

[@shivakumarreddyp8764]

Good bro keep it up... Looking for more and more and more videos

[@mayurraut9610]

fantastic explanation, Thank you...

[@maqx81]

Mast explain kiya bhai. mazza aagaya

[@srinivasneppalli622]

Superb mind blowing!!

[@raghvendrasingh-dz4be]

omg love the way you are teaching wonderful;

[@Sam-gb5ws]

excellent way of explaining.

[@badu1993]

Awesome presentation buddy , Keep the good work!!

[@khanbeebi9494]

Wonderful explanation,, really after finishing service cloud specialist super badge ,, i really realised ,, what ever i have done is explained correctly , precisely,, and slowly,, really u need to put more videos on configuration and set up, object manager, lightning app builder to help people like me,, pls pls.

[@SalesforceGyaan]

This is really a channel which teaches in a unique way...really loves the way you clear our concepts. Thanks a lot and keep going on

[@suvisha]

Excellent way of teaching.. Great work Srikanth..Please add FSL videos.. Awaiting for it...

[@Baka549]

U r too good, thankyou for this bro

[@slnRao]

That's a great podcast Srikanth, never saw this type of clear explanation of the topic. Thank you for your great efforts to create this video. I have one small question, how can we add more status like "short break, meal break"? Apart from online and busy. Hoping a response from you.

[@moradkherouf4460]

Thank you very much for this Video!!

[@tarunchaudhary3958]

I really like your way and you voice as well

[@msnshemanth4212]

You are the Best....

[@BasedTeeth]

Thanks for the explanation!

[@Tavi_186]

Great content keep it up.

[@marionlegacion9317]

Please create a tutorial of skill based routing.. Thanks! Great explanation and for learning.

[@MinhajArifin]

yeah that will be great!

[@mdehsan8519]

Hi Shrikanth...as usual excellent videos and yes we want skill based omni channel as well as it is now regularly used ...pls try to upload it and external routing also...and waiting for another video

[@SalesforceExclusive]

Uploaded Ehsan. Thanks for your suggestion. kzbin.info/www/bejne/iHfdZ6ecoqaLr6M

[@saicharanbunny5386]

Carefully he is a hero ✨

[@6914archana]

very well explained..!

[@suryakumarismiley3077]

Woww.. Great Explanation.. U got a new subscriber :) Please do more videos on different salesforce topics..

[@SalesforceUSA]

Very Good. Thank You

[@ganeshramramasubramanium4855]

It is good. Appreciate it.

[@ianramsianto7051]

I'm one of your subscribers now 😊

[@681mahesh]

wow...! I like your way of explaining things. you're a genius. Please create a tutorial of skill based routing as well.

[@SalesforceExclusive]

Thank you for the feedback Mahesh. Planning to upload it within in a week or so.

[@rubyworld9809]

Thanks for the video you explained very well . I wish you can do more vidoes about service cloud

[@subasishnayakofficial]

awesome explanation... if possible make videos on OAUTH , DEPLOYMENTS and INTEGRATION

[@mishrash]

Skill based routing video pls -you’re awesome in your explanations-Keep Up the good work 👏🏻👍

[@SalesforceExclusive]

Uploaded Ashutosh. Thanks for your feedback and suggestion. kzbin.info/www/bejne/iHfdZ6ecoqaLr6M

[@khushboomittal5683]

Hi Shrikant. One more awesome video posted by you. Superb explanation on such a tough topic. I have some queries if you could please suggest the solution: 1. Can we assign the cases using Omni channel even if our agents are not Online? 2. When an agent login and logout or even refresh his page or if there is any network issue, capacity if agent refreshed automatically. Thanks a lot Srikant.

[@maryfiror7187]

Can you have both skills based and Queue based routing in the same system, or do you have to choose? For example, some questions can be answered by multiple people, but there are a few questions that can only be answered by one person.

[@abhisekbhuyan8854]

Loved ur teaching style. Keep going. Can omni channel via service channel for lead object, be used for lead routing among the sales representatives? Please make a video on this.

[@bujjivenkateshwarlu6942]

Hi Sreeekanth, Awesome Video for Omni channel. Here I have one doubt on how Presence configuration is connected to our service channel like how it is related.

[@SalesforceRaman]

Nice Video !

[@moumitapaul630]

Thank you for this video..Please upload the skill based routing video.. A big thank you for this video.

[@SalesforceExclusive]

Uploaded Moumita. Thanks for your suggestion. kzbin.info/www/bejne/iHfdZ6ecoqaLr6M

[@shubhamkukwas3397]

Can you please create more videos on Other cloud . Your explaination is really good ...Thanks for all Videos

[@cpqhours]

Wondful and well explained . Do you have any reference where we can see - predefined menu in chat like - if user will click chat window they can see cases , order , other and then based on selection that can see more details and start doing the chat

[@shivanandtotar4357]

Nice Explanation shri

[@SalesforceExclusive]

Thanks Shiva!

[@prabhuhai]

Nice session. Quick question - Is it possible to get Omnichannel supervisor dashboard data via a API calls to a different independent webpage for reporting?

[@adityachaudhary3165]

Thank you Srikanth! Brilliant content and great, fun, honest way to explain! What is your Linkedin profile if you do not mind sharing?

[@sahilsonkar9979]

really helpful

[@soujanya121]

Thank you great explanation please can you make vedios on development as well

[@nareshreddipalli2134]

Hi Sree, Nice explanation as usual. After adding Omni supervisor in the app manager which is not showing up under dropdown @Service Console_Case

[@anuragsinghbhadouriya7692]

Hi Sreekanth, can you please make a video on the lifecycle of Service Cloud.

[@949surferdude]

New to SF. So if I understanding this correctly, Omni Channel are cases created by a customer in an email or phone, or chat form. That case is sent to an agent in the form it was originally sent by the customer?

[@hanueai]

Really good session

[@SalesforceExclusive]

Thank you for the feedback Hanu!

[@sunilbhosale5868]

nice explanation. very easy to learn

[@SalesforceExclusive]

Thanks for the feedback Sunil!

[@Thesagarchouhan]

@@SalesforceExclusive hey Shrikant i couldnt find any detail about you in the about section. Where can i find your email to talk to you ?

[@saikrishnaomkaram2909]

Please sreekanth... Create one tutorial milestone process in case management...

[@LoverOfLukeBrooks]

Hi! How can i put OmniChannel in Community and not Service Console? Awesome video, very well explained, thank you.

[@D_ebb]

Hi Sreekanth, if you can create a tutorial video on customer contract as well. Thanks in advance.

[@user-vj3yd7vu8l]

Thanks 😇

[@ganeshramramasubramanium4855]

Is the capacity remains same for all the queue members? . If no, where do we configure for each member. Please clarify.

[@hayashaart]

Hi, I wonder if you have an idea on how to make that active longer, ours logged off every after 10 minutes or less.

[@patrickj.trevenen1633]

Thank You

[@user-ky6tg1sk5e]

Hi, You Videos are so informative and clear concept. Is there any email I can ask you few clarifications. Also do you coach people to learn Salesforce concept. TIA

[@amitsaini6948]

Could you please let me know if Case created --> pop up is coming in omni channel of case work item --> If we no one will accept it --> till how many days it shows to the agent ?

[@santhamurthykesavan858]

Hi Sreekanth can you make a flow foe below scenario. When we create a case after selecting "Assignment value" as "Canada" then the, 1. Rating field should get change to "Hot". 2. Case owner field should get change to " Canada Queue ". In the "Queues" we need to have below queues before we are going to create new case. Canada queue India Queue US Queue