How to set up your Sky Max Hub - Sky Help

[@frankjaeger3268]

I have one of these hubs, I have a query: do these routers have a built in modem?

[@ramithanirmal4712]

I have the openreach bt with Phone port. But I dont have the phone. Can I activate only the hub?

[@hedleypickering-pp8kk]

When I changed to router it would not connect with several equipment when it worked with my old sky Q . I had to get some engineers to sort others .I still can’t get Alexa dot or my more expensive canon printer . I talked to sky help as the signal was worse than before and eventually gave me a sky pod . It works but still not as good as sky Q . Wish we had never had it

[@skyhelp1]

Hi there Hedley 👋 I'm really sorry to read this. Have you tried logging into your online Sky account here: www.sky.com/pages/sky-com/test-your-broadband for more help in getting your devices connected to your new broadband hub?

[@Mephonedit]

​@@skyhelp1😅

[@cannonfodder6654]

same here i couldn't connect anything. Have sent this router back and continuing to use my old one

[@leymansuniverse7883]

We are completely bemused by the instructions we are getting and cannot set up our Sky Max Hub. Is there a telephone number we can call for help or can an engineer come out and sort it for us?

[@skyhelp1]

Hi there 👋 I'm really sorry to read this. What's happening when you try to set up your Sky WiFi Max hub?

[@angelawilson5530]

18:07 ​@@skyhelp1

[@skyhelp1]

Hi there Angela 👋 how can I help?

[@theresaguilfoyle5795]

I have tried several numbers passed fro. Pillar to post

[@richardt3371]

Will my digital voice BT HDVoice phones connect to the Sky Max Hub when I switch this month? And is there a WPS button, can't see one on the back or base.

[@skyhelp1]

Hi there Richard 👋 I would love to help. Does your digital voice phone currently plug into your master telephone socket? There is a WPS button on the Sky WiFi max hub and can be found at the side of the hub.

[@TheIrishTellyFan136]

Amazing Video

[@TheIrishTellyFan136]

The My Digital Voice EIRCOM HD Voice Phones

[@paulamitchell1599]

I've got sky max WiFi hub thing, but the ps4 keeps saying it's not connected and keeps losing signal, tv in sitting room works great, but sky said the router should connect anything in the property, I live in a bungalow

[@skyhelp1]

Hi there Paula 👋 I'm really sorry to see that you're experiencing issues with getting your PS4 connected to your Sky WiFi Max hub. The quickest and easiest way to fix Sky Broadband issues is through our Help section: www.sky.com/sky-broadband-help You’ll be able to test your line, check your in-home connectivity & book an engineer if needed.

[@fishler1]

Am I able to connect my hive hub as it needs an Ethernet connector?

[@kidsfun5703]

What if I don’t have openreach ?

[@skyhelp1]

Hi there Simon 👋 as long as you have an ethernet cable, you can connect a Hive system to the Sky Broadband hub.

[@skyhelp1]

Hi there 👋 I'm not entirely sure what you mean, do you mean that you don't have an Openreach master telephone socket?

[@msxvii2714]

can you connect a sky booster to the sky max hub?

[@skyhelp1]

Hi there 👋 existing Sky boosters are not compatible with Sky WiFi Max hubs meaning you wouldn't be able to connect a booster to the hub. If the WiFi coverage needs to be extended to areas your Sky Max Hub signal can't reach, we would test your broadband and WiFi for any issues. If you're not meeting your Enhanced Wall to Wall WiFi Guarantee, we would issue you a Sky Max Pod.

[@TheIrishTellyFan136]

Plug Your Hub On Marked Phone Italy And Ireland And Light Turn Green You've All Set Up

[@the_mythical_duck2970]

What if there is no activation date anywhere

[@skyhelp1]

Hi there 👋 Sorry to see that you've not received your activation date for your broadband services being activated. Have you tried logging into your online Sky account here: www.sky.com/ordertracking to see if a date is showing for your broadband services going active?

[@Dave67reid]

I have the same issue no activation date anywhere

[@sanarajput6191]

The engineer activated it but i stilll dont have any wifi

[@skyhelp1]

Hi there Sana 👋 I'm really sorry to read this. Have you received any text messages from Sky to advise that your services have been activated?

[@HiEveryone2462]

Will this wifi work with playstation 5 and sky glass

[@skyhelp1]

Hi there Ian 👋 yes Sky WiFi Max works with PlayStation 5 and Sky Glass 🙂

[@godspoet2915]

My sky broadband is not working and the engineers are takin long to come and fix

[@tafm3446]

Sky needs to stop this nonsense. Why can’t I change my ssid from the router portal? Worse, I have to plug the damn thing for hours for me to be able to see it in MySky so I can change my ssid. During that time I cannot connect to the baby monitor that needs WiFi nor to the security system which also needs WiFi. Should I change all those to your new random name sky? Why change what was working.

[@skyhelp1]

Hi there Taf 👋 I'm really sorry to read this. I'm not quite following, are you unable to connect your devices to your current broadband hub using the hub name that you currently have?

[@tafm3446]

@@skyhelp1 it is no longer possible to change the ssid via the router portal. You now have to use the mysky app. The my sky app does not show the router straight away on first connection. It takes hours. Over night for me. I needed to change the ssid and password to my old router’s ssid and password. This is to avoid having to reconfigure the WiFi for every device in the house. Now, since it takes hours for the router to popup in the mysky app, I had to sleep with all my devices, including my security system and baby monitor offline. I could not even use the old router as an access point and connect it to the new router neither. You are forcing people to reconfigure their devices to your defaults for the first few hours of connecting the router. This is horrible UX for zero benefit. Now if I do not have a phone or tablet I cannot configure my router. Why?

[@skyhelp1]

I'm really sorry to see that you're unable to update your router settings to get your baby monitor and security system connected to the Broadband. I recommend getting in touch with our Broadband experts as they will be able to offer you more help. You can find out how to get in touch with the team here: www.sky.com/help/articles/contacting-sky

[@tafm3446]

@@skyhelp1 I do not need help anymore. I am complaining about the fact that I need to either wait hours to be able to configure the SSID and password or use the one you supply by default. You should be giving me a link to the user voice/suggestion/feature requests or something.

[@kreemkrackered3755]

It's garbage - makes zero difference to wifi signal strength at all.

[@skyhelp1]

Hi there 👋 I'm really sorry to see that you feel this way. If there is anything that I can help you with in particular, please let me know.

[@jasephase2k933]

This hub is stupid first one sent back changed to virgin changed back to sky when was told would add credit the ammount what should have been added wasnt because was apparantly has a gift from virgin media because wasnt told was a two month in advance payment or what estimated cost would be eventualy changed over back to sky again the wifi max is makeing a clicking noise black hub did the exact same until changed to wan only when is connected to ont stops the hub searching dsl stops the clicking noise the white hub does the exact same cant change to wan only cant even change wifi speed is wifi 6 cant change channels because is read only cant change hrtz because is read only & if change security firewall to high nat type fails best open nat what includes firewall is upnp found what is in advanced setting discovered devicers still cant use nat found when is high security dont even know if sheild protects if is in dmz dont even know what the idea of this hub was

[@Wessex85]

Sky just sucks

[@skyhelp1]

Hi there 👋 I'm really sorry to see that you feel this way. If there is anything that I can help you with in particular, please let me know.

[@Wessex85]

@@skyhelp1 well we got a new sky wifi box other day and I’m always on 2 bars, why can I get 3 bars? 130 odd megabytes per second is rubbish aswell my friends on different brand and he gets 500+! Seriously sky can’t do anything right.

[@skyhelp1]

Thank you for letting me know. have you tried clicking here and following the steps: www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices to improve the WiFi signal in or around the home?

[@ramithanirmal4712]

I have the openreach bt with Phone port. But I dont have the phone. Can I activate only the hub?

[@skyhelp1]

Hi there Ramitha 👋 you don't need to have the landline plugged in to use the broadband service with Sky 🙂

[@ramithanirmal4712]

But Continuously Red Light appears in the Hub. Any solution for this?

[@skyhelp1]

Thank you for letting me know Ramitha. The quickest and easiest way to fix Sky Broadband issues is through our Help section: www.sky.com/sky-broadband-help You’ll be able to test your line, check your in-home connectivity & book an engineer if needed.