Snap On Tool Truck Etiquette: Five tips for those new to the Truck Experience

Stepping onto the Snap On Tool Truck for the first time might be intimidating. The mobile storefront concept is a little different than the brick and mortar shopping we do at tool stores and departments So here is some suggested etiquette with five tips for those new to the Truck Experience.
Got your own thoughts about this? Please share them in the comments.

[@collisionz7938]

INTERESTING SUBJECT DOC,EXACTLY RIGHT 👍

[@lastbesttool]

I know, I can’t believe it either. COLLISIONZ has the pinned top comment!

[@collisionz7938]

@@lastbesttool 👍

[@joshuagalvan681]

Q

[@P46345]

You should do a tool truck etiquette video for tool truck drivers.

[@britdog15]

Starting out getting stuff online, and ebay, even a pawn store once. Had my 1st experience on the truck a couple weeks ago. I had gotten ahold of the local dealer on Facebook. He ordered a few things in, met up with him and checked out rhe truck. Very nice guy even tossed me a hoodie with my purchase. I'll definitely do my business with him again

[@edwardkramer8738]

Absolutely do,buying off eBay your not getting much of a deal,not to mention buying off eBay don't keep these trucks moving drivers are business owners.

[@thedarkmage7373]

Thats how they get you. My snap on guy gave me my two free hats of my choice and now he gets my money.

[@CarlOblander]

It has more to do with the drivers. It is not anyone's responsibility to keep them in business. That falls on them.

[@EvanLugin]

He got you good with that 5 bucks cost made in China hoodie didn’t he.

[@Toyotas_n__Tools]

I never thought I would be buying snap on ratchets at over $130+ a pop and now I have over 14 of them! LOL

[@philipbohlinger4150]

Lmao...me too. My son's are plotting an intervention!

[@Toyotas_n__Tools]

@Midnite Keyboard Warrior great name!

[@kylespam6908]

I thought no fucking way I ever get anything snap on and I have my first 1000$ on order. I'm like a kid on Christmas eve waiting so much to get my presents haha.

[@bradl2636]

DON’T GET ON THAT TRUCK..!!! Your relationship with your better half will be irrevocably ruined 😂

[@WalkerKlondyke]

Listen, the SnapOn guy is NOT your friend. He’s a salesman, just like any other. His goal is to get money out of you. Some of the things on that truck are absolutely worth every penny they’re asking, some are a complete ripoff. And there’s nothing on that truck you couldn’t get someplace else. Obviously, you should treat the merchandise with the same respect as if you walked into a brick and mortar store. But, let’s not elevate SnapOn or the SnapOn salesman to some lofty status where we should be afraid something we say might offend them. The corporation and its representative will screw you if they can and forget they ever knew your name if they can’t extract money from you. Just remember it’s a business relationship.

[@Sh1tzboutagodown]

They wouldn’t finance ya huh?

[@parker5287]

​@Sh1tzboutagodown who would be dumb enough to do that

[@Trolldaddy5]

​@@Sh1tzboutagodownsounds more like they repossessed his box, and forgot his name, after they couldn't extract that money haha

[@quickdiy8127]

This is correct, snap-on dude isn’t your buddy

[@nordicpride9708]

Sorry but I have yet to find a superior ratchet to Snap On’s

[@alexhart57]

What you said about looking online first is very important I pretty much make up my mind before I even step on the truck and just make my final decision based on the feel

[@WhuchakaV]

I like when guys in my shop talk about how the tool truck dealer is looking out for them and hooking them up.

[@georgeferlazzo7936]

Hello again Doc Thank you for another Great Video. I have to admit, I have never heard anyone say they had regrets about going on a tool truck. Again thank you

[@cyoungso]

6 expect the snap-on dealer to be grumpy, especially to walk-ons

[@gregporter2114]

God, do you work for Snap-On? Look the truck is there for you, you are the customer, and any truck operator who doesn't know this is not going to be in business very long. All trucks are over priced, they have really REALLY good stuff thats right there to be had plus if you have ANY problems the owner/ operator will take care of you, so expect to pay very dearly for anything you buy. If the owner gets high and snotty with you he's a dumb ass cause he's just lost a customer plus you'll tell all your buddies what a jerk he was, so don't worry about hurting his feelings he's a salesman he should have a thick skin. Don't damage the merchandise because, he probably owns most of it and if you damage it he can't sell until he gets a replacement, Take things down and check them out thats what a truck is for don't make a mess, let him put stuff back but don't be afraid to check stuff out. Remember he is there for you

[@ryanmallory3432]

I got onto a snap on truck for the first time about 6 months ago. I was intimidated the first time getting on there with a bunch of pro technicians as myself being a diyer, but the salesman treated me just the same as the pros. Now I have his cell number and just text him when I need/want something and meet up with him. Glad I went outside my comfort zone and got on the truck.

[@Mustang_Dan]

That’s cool to hear. Gives me confidence to try it myself.

[@sydneykillian3685]

@@Mustang_Danno difference between your money and the “pros” your money is just as green. He should actually treat you with more respect because you chose to meet him. He shows up to their shop every week.

[@EvanLugin]

@@sydneykillian3685100% this

[@dwhallon21]

Doc, Thanks for this discussion. Most people wouldn't have taken the time to explain the basics of the tool truck salesperson. I used to have my own metal fab shop and we had a snap on man. I knew going on the truck things would be more pricey but our driver Chris always made you feel at home. Even though he had other stops to make, he never rushed you along. And he knew his product line. A lot of what snap on sells is among the best out there, and they look know this. They know how much things sell for at the tractor store or online. The other thing is they have the tools right there. Very seldom did I hear " oh o can order that". They usually had it right there, right now. These guys make their living knowing and selling their products It comes back to the golden rule that it seems a lot have forgotten and that os'. Treat that person the way you want to be treated". Enough said Thanks

[@superairdave]

Great advice... have an idea what you need, how much you can afford before you step on, and ask what's on sale or BOGO first. As you build a good relationship, they work with ya from my experience.

[@jameselam8263]

A dealer does have some wiggle room on the price. But with that said they probably aren't going to give a first time customer a price break. Once they see you are going to be a regular customer and/or make payments on time, every time then they usually start to work with you. They won't lose a sale if a reasonable deal can be made. Plus if your patient they have monthly deals that can help you out also.

[@ABH313]

Excellent advice 👍

[@mrbubbakush]

I negotiate 40-50% off on the truck when I’m getting $2,000 in product. They have a large mark up on these. I stopped buying off the truck after my box got full and the driver was bitching about gas when I went out of my way to meet him on his route . The guy isn’t my friend it’s all business. This video is full of it i get huge discounts all how you negotiate and pay cash .

[@MrPhil1969]

I had to do the math while I was watching this and I've been getting on that truck for 39 years and still to this day when they tell me the price I grab my chest like Fred Sanford. But it didn't stop me from spending $130 on a ball peen hammer a few weeks ago because it was the new metallic blue and $75 on a new ratcheting screwdriver because it was the same color. Yeah I have 3 other Snap-on ratcheting screwdrivers but now I have one in the pretty blue. Great advice for new comers to the tool truck world. And always make your dealer your friend before you start busting his balls. (Think of the barber shop scene in Gran Torino) 😄

[@jris]

Now here is a man with taste. That pearl blue does look really nice on the dead blow ballpeen. I was actually planning the same exact “heartburn” purchase this week lol. If they have a soft grip stubby ratcheting screwdriver in blue, I’ll have to get that instead of green.

[@russellpottenger8584]

Mr.Phil, Thanks for the Fred Sanford reference. It was a laugh out loud moment. 😂

[@FastMikeysGarage]

Great tips! 👍🏻

[@Xyz-ij6rh]

It's kind of strange to me how they just charge funny prices and you even have to be nice and fast while spending a lot of money to buy tools you use to do work at a company. In Germany your Company has to provide anything you need even the clothing some will just buy what they think is the best deal and in my case I just talk to the Lady who does the shopping in my Department and she will get me what I need thats my Tool talk time since I am kind of a tool nerd and its her job to buy tools to provide them to the workers we sometimes have a little chat about what to buy I'm rlly glad that she value's my opinion now we are running Stahlwille Wrenches :)

[@scottaddison8071]

Great advice

[@nordicpride9708]

Always keep an eye out for good deals on eBay. I’ve bought quite a few new snap on tools from eBay folks and never a bad experience. Be wise with your money guys!

[@peterryan7340]

There needs to be trucks selling German made tools. No junk chinese products at all

[@FixitFred]

German and Japanese tools

[@frankblack1481]

A classic, huge, T2 Mercedes from the 1980’s/1990’s

[@austinhall7514]

A lost of your local tool trucks and not the big brand ones will have them

[@marcmckenzie5110]

A German, Japanese, and Taiwanese tool truck would be great, but would people support paying 20-30% more for the same service on those tools that Snap-on® does? I probably wouldn’t when there are great retailers with good service like KC Tool.

[@yo.mama100]

😂 absolutely 💯

[@joehart3826]

What about warranty'ing? And/or trading in old tools for new? Any advice on those points.

[@niteninja0133]

Really depends on the tool rep, some are great some suck. Mine are awesome and will warranty anything wether I bought it from him or not.

[@phoenixrising441]

If I have 10 or 15 minutes worth of questions about a tool I might be spending hundreds of dollars on and the truck salesman starts getting impatient or pushy then he’s clearly in the wrong line of work. If you have questions and are “holding him up” that’s his problem.

[@tequilandtacos]

those are damn good tools

[@markmathus8182]

I usually tell them that it was so cold that I saw a tool man with his hands in his own pockets. Or ask him why snakes don't bite tool men, it's because professional courtesy. 😆

[@nickweems4113]

Build a relationship with em it's all high price but every thing I bought off snap on was quality and I truly enjoy them

[@cottydry]

You're wrong. SO corp. can only suggest vs. mandate selling prices. Dealers are independent business units and they are free to sell at whatever prices they want. (however most of them stick to the suggested MSRP).

[@TrudeauCallsMePapi]

Some useful tips, but the way my snap on guy and I communicate is similar to the barber shop scene on gran torino

[@bluefj-wc3vz]

My local guy is a very cool younger dude who is motivated to sell. Always has a "blow out" deal. Then i hit him with the "what's the cash price?" Lol

[@jefferson7286]

Snap-On warranties most of their tools for life, right? That seems like a good thing.

[@vaughnwesterby5162]

The quality of Snap-on tools is great! I’ve never been on a truck,only bought online or garage sales. Does anyone know if just a regular home shop or do it yourselfer still gets the warranty? Do all Snap-on tools get warranty wherever they are purchased?

[@georgecroney6168]

The warranty is to the original purchaser only. Trying to warranty stuff you didnt buy is simply stealing from them and they will likely refuse you as a customer. If you spend money with him aswell, different story.

[@vaughnwesterby5162]

@@georgecroney6168 I was mainly talking about the snap on warranty itself but you make a good point about the truck owners, thanks for the reply.

[@gobblegoblin]

@@georgecroney6168imagine spending absurd amounts of money on a tool just to get a significantly worse warranty than Harbor Freight or Husky from Home Depot.

[@bigalo014]

You had me crying laughing on this one.

[@donotrobme9295]

Also, Independant dealers sell for more than online but they have German and Japanese tools with financing and weekly warranty and weekly more tools. If snap on is too much I like those

[@ElectroAtletico]

Each truck/franchisee is different. It all depends on the "guy". I usually ask permission from the franchisee to come into the truck (the techs should have priority), and I always know ahead of time what I'm looking for and what I'm willing to pay.

[@robbabcock_]

I've never seen a Snap On truck.😪

[@e24mpwr]

It boggles my mind that this video is necessary for anyone. But it doesn't surprise me...

[@akui88]

So same rules as at a gun show.

[@thedarkmage7373]

What ever you do DO NOT SCRACH A TOOL BOX

[@coryohanlan194]

Sounds like a lot of rules to me, if this is how the salesman feeds his family he should put his sales hat on and get me to spend 1K, which I would, but I’m not gonna beg someone to take my money or be walking on egg shells, love your channel tho Doc!!

[@CarlOblander]

Exactly. It is not your job to keep him in business. If you are comfortable with someone, then a possible business relationship forms and maybe you move through the steps to purchase various items.

[@livingaboard]

There is a point of diminishing returns where spending snap on money isn’t justifiable. As a previous professional mechanic I don’t regret buying my snap on or mac tools but if I were in the game today I wouldn’t step foot in a tool truck.

[@larryburns4605]

I have many $$$$$$ of snap on & other tool truck tools I buy for #1 quality #2 the service and yes a lot of $ but as a 30 year mechanic it is what it is . Buy what you need to start and move up as needed.

[@collisionz7938]

SNAP-ON TOOLS SINCE 1920 👍

[@branned]

Find a useful snap-on truck as there are many bad ones out there. Only buy Snap-on on the truck. My local Snap-on truck sells Kniplex pliers for 2x ($83.50).

[@robertcasey3528]

When spending Snap on money take your time. No rush. You dont rush when buying a new car or house. Same applies. He's a salesman nothing more.

[@Coodeville]

I'm sure the Snap On guy heara " Let me think about it" a lot

[@angelafox4380]

This is common sense!!!

[@magorkhing]

Ironically, I've been wanting to comment that you seem to be a 'tool tosser'... haha but hey, it's your stuff so all the power to ya Doc! Yeah, humility and respect seem to be in short supply these days. Remember, you're stepping onto his/her domain.

[@johnnyyadida8972]

Man the second you switch to snap on you’re gonna see that the quality is night and day dude you will not go back to the old stuff you use to use 😂

[@georgethezebra7496]

Be nice to the the tools - they have feelings

[@forteandblues]

Sounds like the same kinda etiquette rules for a gun show.

[@Stonewall999]

Ah yes, listen and believe..

[@jaygatliff6527]

Cry today, smile the rest of your career! Damn well worth every penny!

[@joeltalbot1546]

Do you need to get a second mortgage first? LOL

[@TechMay]

Sometimes people feel pressured on the truck and don’t think they can say no. You can definitely say maybe later or you don’t want something

[@lastbesttool]

Yeah, you might want to say no but later you will be so glad you didn’t. At least that’s been my experience.

[@tavo24vv27]

In Kentucky these rules don’t apply 😂

[@drengskap]

'Sometimes it takes a while to be introduced to Snap-On prices.' Yeah, ain't that the truth?

[@kamrankureshi5615]

Show them the dollars, show them the mood and the most uncouth dealer will be st your feet. True?

[@nachos_70firebird66]

I'm the total opposite to my Snap-on Dealer I'm very disrespectful. I guess that's why he charges me $100 a week 🤣

[@DGRWPF]

same lol

[@johnnyramirez9082]

Dead on

[@georgethezebra7496]

Lol dudes funny

[@gaborkorthy8355]

If you are in the trade there are no better tools than Snap On period. Make choices in life, give up booze, cigarettes and lottery tickets. Bring a bag lunch or skip the canteen truck at break time. You are investing in your career. I have Snap On tools I bought 50+ years ago. Remember the price is long forgotten but the quality lingers forever.

[@tequilandtacos]

ooooo

[@tanman7627]

It doesn’t matter if you spend money

[@nicknauj124]

It’s a store on wheels. Act like you’re in a store. Rocket science is know. Geeez 😅

[@niteninja0133]

Wait till you get good with the tool guy and then you can tell him all the junk he has on the truck

[@michaelthompson7570]

Nice try,,but if their moms could not train them to be respectful!

[@Darjan_Spasojevic]

If you feel nervous walking on a Snap On truck, you know you cant afford to pay that kind of money for tools. Trust me, im poor!

[@TakashiAmanoOriginal]

Pay once cry once

[@vypersoft1]

Etiquette #6...Stay off the truck and put your money in a retirement account.

[@kevindavis6042]

Remember when you are on a snap-on truck that those products are THE best in the world and the price is going to reflect that These tools are prized by the professionals who use them to make their living Start off slow and maybe you can get the dealer to help you out with an account that will make your purchases easier to afford and if that's the case then make sure you make it right

[@CarlOblander]

You should wipe his butt for him. Definitely.

[@Lazy943]

I will act as I please especially when spending that kind of money if the Snap On guy has something slick to say I will take my business elsewhere the Snap On truck is not hallowed ground ya herd me

[@dand3975]

If you treat a Snap-on dealer with disrespect, do not ever expect to get any warranty help from that dealer.