LOUIS VUITTON x MURAKAMI 2025 😬 EPIC FAIL?! Unboxing bags & the drama...

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Sofia Sees Beauty

Sofia Sees Beauty

Күн бұрын

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➡️ OVERVIEW
Hi friends! In this video, I will be doing a luxury handbag unboxing of the items that I purchased from the recent Louis Vuitton x Takashi Murakami 2025 Collaboration Collection. This collection had SO much drama associated with it so in addition to the unboxing, I will also be sharing my thoughts on all the stock issues and disorganization that went down! Hope that you enjoy this little luxury unboxing and story time.
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Пікірлер: 249
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
➡ WATCH NEXT 5 MID-RANGE LUXURY HANDBAGS to try in 2025 kzbin.info/www/bejne/nX3JqGOerK-Yhtk VINTAGE SHOP with me in PARIS kzbin.info/www/bejne/p3WVoJ2IZseEoMk ➡ SHOPPING FOR PRE-LOVED LUXURY My guide to the best pre-loved luxury websites kzbin.info/www/bejne/hIGboIyko8eabpo My pre-loved luxury playlist Shop for Preloved LV x Murakami go.shopmy.us/p-12373948 go.shopmy.us/p-12374080 go.shopmy.us/p-12374044 ➡ ON MY LIPS YVES SAINT LAURENT | Candy Glaze Lip Gloss Stick - Showcasing Nude: go.shopmy.us/p-12278414 TOM FORD | Long Wear Lip Liner - Re See: go.shopmy.us/p-12278408 ➡ ON MY FACE Yves Saint Laurent Make Me Blush 24H Buildable Powder Blush - Peachy Nude: go.shopmy.us/p-12278380 Dior Forever Hydra Nude Foundation - 1.5N Is My Shade: go.shopmy.us/p-12278361 KOSAS | Revealer Super Creamy & Brightening Concealer 2.3N: go.shopmy.us/p-12278362 YSL All Hours Hyper Bronze Powder - 01: go.shopmy.us/p-12278366 Tom Ford Eye Color Quad - Olive Smoke: go.shopmy.us/p-12278394 HOURGLASS | Unlocked Instant Extensions Lengthening Mascara: go.shopmy.us/p-12278402 Shop more of my favorite products here: shopmy.us/sofiaseesbeauty Some of my links may be affiliate which means that I may earn a small commission from the brand at no cost to you. Please consider supporting my channel by shopping through my links. Thank you for your support!
@windyenglebretson8314
@windyenglebretson8314 12 күн бұрын
Thank you for giving your honest feelings about the launch. And the problems people are having with it. To see the clip of the young lady who got the full experience for FREE boils me for the people who paid Full PRICE! I was fortunate enough to have worked for a generous doctor that gave me one from the initial launch when I was very young. I was able to pass it down to my little sister and she passed it down to her daughter and now my teenage daughter is using it. Talking about a full circle moment!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Omg that is so sweet!
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
I know wealthy women who carry replicas. The main reason they gave is that they just understand the value of money and don't want to spend too much money on bags... so more people choose fashionable *regbags* :bags. However, they do spend a lot of money on fine jewelry and other things.
@Vjestica7
@Vjestica7 12 күн бұрын
I managed to order online on the 3rd of January (Speedy 25) and it is still not sent. My SA have no idea when/if it is going to be send. I think I will just cancel the order, I totally cooled off on it. And it is extremely rude and unprofessional from LV to take so much money from their customers without giving them products.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
I agree! I think this was a great opportunity to bring people back to the brand. Even if it's just a little pouch or keychain, a lot of people would have loved to collect something. It would have been a good way to attract Gen Z as well
@katemiller7874
@katemiller7874 12 күн бұрын
Go to your online and see if there is date. My things actually have a window of when it’s coming
@Vjestica7
@Vjestica7 12 күн бұрын
@ mine is 10.1-11.1. and that is the same one I got when I made order on the 3rd of January, no changes on it after those dates passed.
@heysaras
@heysaras 11 күн бұрын
My delivery window is listed as this week yet the item is still pending verification… sooooooo. I called and requested to cancel my order - I am now in the club that gave a free loan to LVMH. It’s frustrating that they aren’t sure they can fulfill my order NOR are they sure they can cancel and refund my money! Hoping they can cancel it.
@bbmania4274
@bbmania4274 11 күн бұрын
I got the same experience on the black speedy 30 on the 2nd of Jan. The SA said "they will try to get it" when pinging them about 10 days later. I was so annoyed so I requested refund. They should not sell it when it is not guaranteed to be available
@moltengirl6797
@moltengirl6797 12 күн бұрын
First of all thank you for posting this video. I'm a collector of LV bags and had a Murakami Alma back in the day, but I exchanged it for the Theda runway bag. Don't know if that was smart, but I did what I did. Lol I don't like the fact that influencers are getting these bags in different limited edition packaging. In fact, it doesn't sit well with me and I don't think there should be a distinction between what the general public can get versus what the influencers get. In my opinion it's in poor taste and creates a very uncomfortable atmosphere because now we can't get what certain influencers have. And I can tell you that another thing that doesn't sit well with me as a lot of of these influencers could probably afford purchasing these items on their own. At the end of the day, it just leaves a bad taste in my mouth with influencers in general Sofia..... you are refreshing and honest and I appreciate you. 🌸 I think you should've gotten a limited edition packaging as well and I think it should be available to everyone to be honest.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Thanks for sharing your thoughts! I'm ok with people getting gifted bags because I understand it's all part of the marketing but it made no sense to give them the royal treatment but then skimp on the actual customer.
@moltengirl6797
@moltengirl6797 12 күн бұрын
@ 💯 agree. It doesn't put Louis Vuitton in a good light. By the way, enjoy your purchase because it looks beautiful on you !!
@hhueter
@hhueter 12 күн бұрын
also from a stock perspective it took away bags that people probably would have purchased. like they were giving away 2 of the more popular bags in the collection. Even if people didn't get the white packaging/tissue paper, these bags really should have come with a limited edition dust bag.
@moltengirl6797
@moltengirl6797 12 күн бұрын
@ 💯 to be honest, it really ticks me off
@orianthi_elys
@orianthi_elys 11 күн бұрын
And to make it worse, a few of them looked so bored and nonchalant while opening their nano speedy in limited edition packaging, when other people desperately wanted it.
@loytoco
@loytoco 12 күн бұрын
They didn't misjudge quantity in my opinion, they didn't even fill pre-orders. They are trying to pull an Hermès without wanting to offer that type of quality, in my opinion. I do believe that this was on purpose. I do not even like LV, never have, and the drama is all I have been hearing about, so I think they succeeded. They created a sort of imprinting for the brand that has reached most, as "hard-to-get" luxury. The most concerning part to me, as an Economist, is the practice of having clients pay in full months in advance and not even having to fill the order with certainty (which is a usual practice for them, I have heard). That's a sketchy way to operate a business through interest-free loans.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Good points there! Thanks for sharing your thoughts and hypotheses! The element of scarcity certainly does make the pieces feel more rare and perhaps could create more urgency for future collections
@marianraftery1993
@marianraftery1993 12 күн бұрын
What really annoys me is the amount of the new collection that is already for sale on the Real Real. Obviously these items were either gifted to influencers who didn’t really care for them, or VICs who grabbed what they could just to resell. This whole saga has left a really sour taste in my mouth.
@loytoco
@loytoco 12 күн бұрын
@@marianraftery1993 however, I don't get why people would buy the re-release second hand. Since style has not changed much, as Sofia mentioned, why wouldn't a person buy the OG series second hand, instead? Quality is probably higher, and it's the original collection, so more "meaningful".
@marianraftery1993
@marianraftery1993 12 күн бұрын
@ Good point, but the items are actually selling on the Real Real.
@ecb88888
@ecb88888 11 күн бұрын
I agree that it’s not fair that people who pay full price don’t receive the full experience but an influencer can. I don’t like having to pay full price in advance and not have my items guaranteed. In the past, if you pre-ordered you knew you were going to get what you paid for. LVMH is all about the bottom line and no longer about customer care.
@mapleleaf1956
@mapleleaf1956 11 күн бұрын
I enjoy these videos for the vicarious pleasure, your excitement in your pieces and the market information/comments.
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
So glad!
@Katelyn-uk4gp
@Katelyn-uk4gp 12 күн бұрын
Thank you for this video! Your perspective and your opinions were spot on! I’m glad you got your order! I think you picked some awesome things from the collection. ❤😊
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks Katelyn! Glad you liked the storytime :)
@Katelyn-uk4gp
@Katelyn-uk4gp 11 күн бұрын
@ 😊
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
My mom always said that beauty has nothing to do with price. *regbags* The existence of this made me believe that true luxury is the expression of one's own style, not the price tag. Here I found the best explanation of this saying
@gloriamartinez2535
@gloriamartinez2535 7 күн бұрын
Gorgeous pieces. Congratulations and enjoy them. I own two bags with the black background and love them don’t remember exactly when I got them. I got one in Europe. Glad I have kept them. 😊😊
@laiyee2715
@laiyee2715 12 күн бұрын
Thank you for sharing. That side trunk is GORGEOUS! Hope to find the right one for myself one day 🎉
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
My pleasure! Thanks for watching :) I was definitely waiting for the right one to pop up!
@maisali3152
@maisali3152 12 күн бұрын
This is wrong on so many levels. It feels LVMH cares very little about their customers and even staff. Yet they complain about their profits being down. Makes zero sense! Aside from that, all your picks are absolutely beautiful ❤ So happy for you 💓
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Yes I feel really bad for the employees at the stores. Because they are the ones that have to tell the customers that they can't get their pre orders and packaging. And on top of that, they get very little commission on a lot of these smaller items and canvas bags
@HeartbreakingHistory
@HeartbreakingHistory 10 күн бұрын
I agree. Their profits are down so they made like zero stock of this collection and treated all customers like crap??
@LesSacamain-com
@LesSacamain-com 12 күн бұрын
Oh my goodness! I just have to say you scored big time. Two of the like nicest bags I think in the collection. Amazing.!! Please share a follow up after you’ve had time to use them. So excited for you.!! ❤❤❤
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thank you! I will! 😊
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
I stick with my Prada nylon fanny pack, or I prefer an older fanny pack. But you were the first person who made me really love this awesome travel bag. It fits inside like a small bag *regbags*
@amefregoso5491
@amefregoso5491 8 күн бұрын
Agree 1000% woth you on everything specially the complaints. By the way my SA told me at the store that high spender customers were contacted with a preview of the sale and offer them a presale and warranted their items as long as they were spending over 100k on the collection. That's the tea 🍵 I got.
@cheryln6685
@cheryln6685 12 күн бұрын
The entire launch was a complete shitshow, but I'm thrilled that I have five Murakami items in hand (black empreinte Neverfull, Superflat Monogram Bandeau, Attrap Reves fragrance, panda cardholder, and black panda alma BB) with three more items ordered (and hopefully not cancelled!): Monogram Superflat Neverfull, black Victorine wallet, and empreinte panda mini pochette. I love the collection and the only way I was able to get these items was through non-stop stalking, and contacting various CA's in flagship locations. My local store was completely useless. It's been an insane amount of effort!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Yay! I am so glad you got your wishlist items! I agree it was a circus for sure
@christellvoe3996
@christellvoe3996 11 күн бұрын
Absolutely love your black multicolour speedy!!👌🏼 The cardholder is such a beautiful fun SLG, one of my favourites from the collection 🥰
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thank you Christell!
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
of the fakes is just that good. I actually don't mind if someone buys a fake because that's their money, and to be honest, it's probably smarter financially. *regbags* , do what's best for you anyway, and it's nobody's business whether your bag is real or fake as long as you don't try to resell it as the real thing.
@lee_lora32
@lee_lora32 11 күн бұрын
Sofia, you got two nice bags I really like them. You got lucky after watching your video and reading reviews that people paid but did not receive. That’s terrible of LV!! Thanks for sharing all the LV pieces you purchased. 😊❤️
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks! I am happy with what I got but hope that the next two drops are a better experience for others
@michellewestin5202
@michellewestin5202 12 күн бұрын
I love the soft black speedy! The size is perfect and it’s absolutely beautiful. I love it! I love the card holder too.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks Michelle! I am so happy to was able to get them 😊
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
Lovely collection! I bought my first LV when I was 25 and I only used that bag a few times, haha. Also, love your clutch! I have an Eva clutch in the DE print and love the little chain. But I don't want to spend so much money on it now, I have been *regbags* buying the items I want, it is as good as LV and is one of my favorite things.
@A_Thai_life_in_Amarica
@A_Thai_life_in_Amarica Күн бұрын
I love all your opinions. It is so funny that you said the bow on Speedy 30 is stupid 😂
@amefregoso5491
@amefregoso5491 8 күн бұрын
I agree 💯 % woth all of what you said, specially the lack of organization and lack of stock on the products, and you are completely right, this wasn't meant to be a collection for the avarage LV customer. I was told by my SA that this collection was offered way ahead of it release to top LV clients and warranted their items so long of the purchase was 100k dollars 💵 entirely from the collection. Us mortals never stood a chance 😢 Now the only option seems to be the resale market which is marking up items from the collection to twice the price at least.
@j_mofab
@j_mofab 6 күн бұрын
Omg, the vintage Murakami Greta bag that you showed from Fashionphile's page is the exact one I bought! It was in great condition, especially the vachetta. After I failed to secure anything other than sandals from the drop, I searched online for vintage. I'm so glad I found 2 amazing preloved pieces to get my Murakami fix, lol. Congrats on the pieces you scored!
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Omg no way! :D
@valeriiarenas92
@valeriiarenas92 11 күн бұрын
Wow 🤩 The soft trunk is stunning 🤩
@loveystudios
@loveystudios 8 күн бұрын
I got the side trunk too!! 💕I’m obsessed!
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
YAY! :) great taste lol
@R_DLF
@R_DLF 12 күн бұрын
I’m so happy for you bc that’s the bag I want it and can’t get. I love the silver hardware! 🖤 congrats and enjoy your goodies! ♥️💙💜🖤💛💚🧡💓
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thank you so much!
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
I heard LV doesn't even do authentication anymore because the qualityA wealthy colleague of mine often brings *regbags* bags to parties, but because she is dressed in high-end jewelry from head to toe, no one would think her bags are fake!
@kapin13
@kapin13 7 күн бұрын
I love your sweater. Where is it from?
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Thanks so much :) It's from Louis Vuitton Men's a few years ago
@drtle
@drtle 8 күн бұрын
your picks compliment your style so well!
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Thank you so much! 💖
@veronicaortiz531
@veronicaortiz531 9 күн бұрын
I’m 52 and I want one 😂 hope some come back in stock 🙏🏽
@Nathalie_Jackie
@Nathalie_Jackie 10 күн бұрын
Congrats Sofia, that’s great that LV sent you all these beautiful stuff for PR.
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
These were not sent to me, I purchased these items myself
@sheilacarlislepyreneesmom
@sheilacarlislepyreneesmom 10 күн бұрын
Just Beautiful items! I also got the Black SPEEDY SOFT 30!!! I love it!!! I have carried it 2 times and it’s a show stopper!!!❤
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Yay!!
@conniewesson4640
@conniewesson4640 11 күн бұрын
Congrats on your lovely haul 🎉 Are you going to pick anything up from the cherry blossom or cherry collection’s?
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Probably not :) they look really cute but I knew that I would be happy with the multicolor the most
@YadiraStyle
@YadiraStyle 11 күн бұрын
When I had heard about the relaunch, I thought for sure they were going to feature the mini bumbag in the multicolor range but they didn’t. I totally think that it would have been adorable in either white or black. You got really great pieces. I was able to order an item from my CA late last week and am excited to receive it. ❤ Not sure that I will get limited edition packaging but if not, I’m okay with that. Really like your pink wallet! 💖
@barbowens8626
@barbowens8626 12 күн бұрын
Love being a total voyeur!🤭 You chose the most cool bags...and, btw, your skin looks extra pretty today!✌️❤️
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Aw thank you so much! I am sick and I was trying to power through this video so I appreciate the pick me up 😂
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
That's not to say I'm "bothered" by people buying knockoffs or fakes, but if I invested my hard earned money in that item, I wouldn't want to buy that brand, bag, or design, and then There's nothing wrong with finding something that better suits my needs and wants than the *regbags*
@debbiehudson4639
@debbiehudson4639 11 күн бұрын
You have great taste love everything you got your so lucky 😊
@teoleno4019
@teoleno4019 11 күн бұрын
I heard that only pop up shops in Asia had bags available. Allegedly ❤
@Jbal8924
@Jbal8924 12 күн бұрын
Love everything! The side trunk is such a great, functional bag, and I love the MM size! The 30” Soft Speedy is fabulous too! I picked up the sunglasses in black, but that’s it. I was so annoyed about the the poor planning around this release, and thought it was ridiculous that influencers got special packaging that wasn’t available to paying customers
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
I know! It's really so FWP to be complaining about packaging but when you have to go through hoops and pay for something expensive you expect to get the luxury experience
@sandysrivastava
@sandysrivastava 12 күн бұрын
I love this video!!! Great job Sofia!!! I want to hear it all. I think that LV was really not sure but wanted to get the most money in Q1. If you get a high demand then they can create an even higher price in the market. Because it was a redo I think it was to make money!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Yes good points Sandy! I guess they went with the "hype" route to see if they can increase prices =/
@nlovewithhandbags1768
@nlovewithhandbags1768 10 күн бұрын
Great pieces! You are so lucky! My CA was unable to secure anything for me and I’m in Dallas too! I’m still hoping I’ll be able to get something but I’m quite frustrated by the entire launch. 😢
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Darn I'm sorry :(
@NataliaPullen
@NataliaPullen 8 күн бұрын
Love your video ❤❤❤
@annec6200
@annec6200 12 күн бұрын
Your story and input on this was quite insightful. I’m in my fifties, I remember this collection. I didn’t get it in 2003 and did get this time as well and I’m ok with that.
@christytran407
@christytran407 12 күн бұрын
I love all the pieces that you got. I love the side trunk in the mm size. It was my most used bag for 2 months straight. I wanted the romy in green too but it was sold out. I was quite lucky with this collection. I manage to pick up 2 bags on launch day in stores. I got the white pochette accessories and black speedy nano. I also got to pre order the white speedy nano with my SA on the same day. I got a message from her today saying it’s ready for collection. I’m from London, England and there was no line at the flagship store on launch day which was surprising. There wasn’t a lot of stock at all. Most of the bags was for display only. I had to go to 2 different LV stores to get my 2 bags. The flagship store they said one bag per costumer but the other LV I went to said you can buy 3 things and that they can sell the display bags too. I didn’t get all the packaging either. I got the shopping bag and the onion man but no ribbon or tissue paper. I like that they kept it kind of like the original but with modernised twist. I don’t think they put fun interior like the old collection because the red interior was bleeding through.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Omg I am so glad you were able to get those items Christy! And thanks for sharing your experience, I like to read other people's stories
@ddavidjp
@ddavidjp 11 күн бұрын
also, they bungled admission into the tokyo pop-up. i went and the line to get in was 2 hours long - there was no way i was going to waste 2 hours to get into something where i’m not even guaranteed i can buy what i want. chanel beauty had a wonderful pop-up for their holiday collection and they gave out timed entry tickets so there was no need to queue.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
That stinks! :( When I went to the NYC one I just had to give my phone number and they texted me when it was my turn
@juliethurston7952
@juliethurston7952 12 күн бұрын
I appreciate your thoughts and honesty. You are always fair and fun
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks Julie! 😊
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
For a long time, as Chanel prices have risen, I no longer thought I could afford it. I think I would be happy to have a *regbags* as a travel bag that I don't have to take care of. By the way, I'm sure no one would have a hard time telling the difference. Thanks for the comparison.
@MaryConahan
@MaryConahan 12 күн бұрын
Thanks for sharing! I have had my eye on one of the new soft speedy's and your review and seeing the shoulder strap drop on you sold me. These updates in my opinion took the Speedy to the level that I had always hoped with the black handles and the leather vs cloth lining. Thanks Sofia!!
@MaryConahan
@MaryConahan 12 күн бұрын
I wanted the backpack or bumbag but ... I recently relocated and the whole process was too stressful.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Oh yay! So glad that was helpful. I didn't realize that the soft speedy had the leather lining at first. I think it's a nice touch
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
I believe no girl can refuse *regbags*
@jarabee2022
@jarabee2022 11 күн бұрын
The card holder is the most attractive piece. Good job on the video.
@phaedramcintyre4707
@phaedramcintyre4707 11 күн бұрын
Sweater is beautiful ❤
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Thanks!
@howwude
@howwude 12 күн бұрын
I got the romy in blue 🙂 but oh my gosh that side trunk looks fantastic, I wish I could have gone for that too 😍
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Yay you got the Romy!
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
I know people who own so many real luxury brands but they live in their mom’s house. I own a house, drive a Lexus, and I do buy *regbags* , putting money in my pocket.
@clairesutherland2591
@clairesutherland2591 11 күн бұрын
Absolutely gorgeous choices xxx
@KMT183
@KMT183 11 күн бұрын
I enjoyed hearing your perspective and seeing what you were able to get! The launch was a huge disappointment, especially for folks that don't live near a store or have a CA to reach out to. I was unable to get anything online on launch day after wasting the entire day trying to add things to my cart and check out, super frustrating. Since launch day i've been stalking the website and online CAs via instagram to snag anything from my wishlist. I've been able to get 1 item that way but it's been very time consuming and annoying. I agree with you - who was this for and why was it hyped so much if there was very little stock available for the average customer in the US, doesn't make sense.
@louisesharpy
@louisesharpy 12 күн бұрын
ALLFEISTY Jennifer shared her story of her bag. !! Wow 😮 I do love the collection. She explained it all in detail. ❤😂. The cherries. Ohmy ❤❤❤❤ that bag is big did you. I am not used to seeing you with a big bag. But it’s nice 😊
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Lol yes the big bag is definitely different for me! I like it for the winter
@CLIPS_BYK
@CLIPS_BYK 8 күн бұрын
I actually like it as a shoulder bag. I think because of the leather it looks nice on you.
@ddavidjp
@ddavidjp 12 күн бұрын
the card holder is so cute!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
I love the bright colors!
@jarabee2022
@jarabee2022 11 күн бұрын
I agree
@nidiadoherty5405
@nidiadoherty5405 12 күн бұрын
Way before I even heard of luxury bags, I remember that LV collection making a splash. I think I even had a no-name barrel bag with the mini bag charm that I’m betting was a nod to that collection. Such a shame that the people who were really nostalgic for this collex couldn’t get it, but teeny bopper influencers who have no cultural ties to it are getting the bags and all the lux touches they probably don’t even appreciate. Glad you were able to get what you were looking for. That SA deserves a raise!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
I think it would have been more entertaining to see older millennials unbox a gifted bag. I would have died to see some of the ladies who rocked the collection back in the day be the face of the campaign
@elizabethbc8293
@elizabethbc8293 11 күн бұрын
Wow. I totally remember this initial launch bc EVERYONE in California had one- or at least fake ones, let’s be real! I love the black with silver hardware- I like it a lot better than the white/gold, which IMO looks kinda dated/80’s. Enjoy it, Sofia!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks Elizabeth!
@teoleno4019
@teoleno4019 11 күн бұрын
I agree. The collection in general looks outdated. A cash grab, obvious one.
@mollymeehl3015
@mollymeehl3015 11 күн бұрын
Not interested in buying, but loved watching it! Especially the drama!
@katyw7248
@katyw7248 11 күн бұрын
Your two bags are so beautiful. I still have my White and black speedy and they are beautiful so i don't really need a new bag. But I like the speedy 30 in black. It's much more updated and everyday. Congrats on your pieces! I purchased a Nano Madeleine in the new pink/quartz color which ships in a week. Hoping they drop more because I would love the speedy 30 or maybe the Alma BB because I have never purchased an Alma.
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
thank you Katy!
@Papeeshka
@Papeeshka 10 күн бұрын
I remember being so jealous of people with the Marc Jacobs x Takashi Murakami pieces back in the day! Especially the extremely limited releases and museum involvement was really inspiring to me. I loved seeing TM exhibits in LA and I have always wanted a piece of his art. I am still confused about who designed this collection and totally agree they stripped away a lot and it felt very cut and paste as you described it. I want to get TM new book. I have his older one “the octopus eats its own leg.”
@katyalk751
@katyalk751 12 күн бұрын
I love what you chose! You and Jen have similar taste 😊.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
We do!
@bonaschkatze
@bonaschkatze 12 күн бұрын
The scarcity will only boost the replica bags production. LV could've monetized this a lot better and not leave bad taste in the people who actually want to buy from them.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
LV is a brand that benefits from a lot of price points and I thought that they would use this collection to reach out to more customers. But instead they did the opposite and made everything super exclusive which just pushes more potential customers away
@bonaschkatze
@bonaschkatze 12 күн бұрын
​@@SofiaSeesBeauty Agreed. I wanted to get one of the slg-s but will skip. I'm very turned off when I see a website that I cannot purchase from. It's not a b2b website after all.
@jenniferkenner1290
@jenniferkenner1290 11 күн бұрын
In the movie Blue Jasmine, Cate Blanchett carries a Speedy 30 low on her hip with the bandolier strap. Once your bag ages and gets more slouchy, you might wear it that way. She dresses up for most of the movie, but I think she had a getaway from the city weekend with Alec Baldwin so she might have been wearing jeans. This is all from memory when I saw the movie in 2013. I was 50 and had just gotten my first LV bag. I’m 61 now and have a lot of designer bags. I still adore LV. Enjoy your awesome new pieces!
@Orion126126
@Orion126126 9 күн бұрын
I legit just ordered a panda mini pochette through a CA yesterday.
@JulieWerren
@JulieWerren 11 күн бұрын
Always enjoy your perspective!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks Julie!
@melds9788
@melds9788 12 күн бұрын
H Sofia! I have the bag (RITA Multico Blanc) and shoes. I bought them in 2008. I didn't like the leather, but, still kept it.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Nice!
@Juliana.Philippa
@Juliana.Philippa 11 күн бұрын
Great video and I liked the storytime ;-) Lol. I completely agree, it's really frustrating, because I was planning on purchasing a couple of things and I was completely unable to. I think they really lost an opportunity for wider usage of their items by people who haven't purchased from them before, which you'd think would be a conversion they'd be wanting to make!!!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Aw I'm sorry you weren't able to get anything :(
@HeartbreakingHistory
@HeartbreakingHistory 10 күн бұрын
Just no stock available of anything at all from day 1. The way they cancelled VIP customer preorders is wild. Just so unorganized..
@elena.alg83
@elena.alg83 11 күн бұрын
very well said!!!!!!!!!!
@manonmanon5737
@manonmanon5737 11 күн бұрын
I think it’s fine that they kept the classic styles pour this reedition, because if they tried new designs or new colors that were deceiving, imagine the disappointment after all these years !
@unmellowyellow
@unmellowyellow 11 күн бұрын
I am old enough to remember the first release. I really loved it, but ultimately decided against buying a purse because I thought they would get dated rather quickly. And they definitely do. I love this second release too, but now I am too old to be interested enough to buy. And I still think the pieces will get dated really quickly.
@mistyblueskincaretv6748
@mistyblueskincaretv6748 12 күн бұрын
That's so weird that they didn't have product to sell, and they didn't have the special ribbon and tags and tissue paper. I mean, that's just retailing 101. Sounds like such a wasted opportunity.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Yea I suppose all they cared about is selling through the product and not about the customer experience. I was hoping they learned their lesson after ignoring the aspirational customer for several years but I guess not 😭
@maureenturk8578
@maureenturk8578 12 күн бұрын
Congrats on getting the bags you love! I wish Louis Vuitton had managed the distribution a bit better to avoid disappointing some customers. Have a great weekend Sophia - always enjoy your videos!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Thank you so much! Yes I agree! :(
@marianraftery1993
@marianraftery1993 12 күн бұрын
I actually think LV never intended for the ordinary hard working person to be seen with these items, which is why the ‘high rollers’ got up to 7 pieces.
@pamhasthoughts
@pamhasthoughts 11 күн бұрын
I, for one, loved the Sofia Rant ™ And I agree with you. If these brands want to stick around, they need to remember us common folk who work hard to afford one of these fancy bags. I only one 1 luxury bag, and it's LV. But if they're going to spoil the upper echelon and barely have any bread crumbs for the rest of us, I'll save up for a bag from another brand.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
The reason LV is one of the biggest luxury brands in the world is because they have a lot of price points. But they treated this collection like it was an exclusive drop while marketing it to a younger generation (just didn't make sense to me)
@kyleechristensen2217
@kyleechristensen2217 8 күн бұрын
These aren’t my life, but the side trunk is super cute!
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Thanks Kylee!
@lynnmoro
@lynnmoro 12 күн бұрын
I have wanted the PM Side trunk like your black one since last year’s launch. Do you know if any of the Side trunks are available on pre-loved sites? The white MM is amazing. I guess it won’t be in my future anyway. I loved all your new LV but I agree with you 💯 on all your points made. I think it was their strategy to market the way they did. Thank you!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Thanks Lynn! Yes! There's tons of side trunks on the pre-loved sites for better prices. I find that LV is a good brand to buy preloved
@lynnmoro
@lynnmoro 12 күн бұрын
@ thanks Sofia.
@SusannaJimenez-r8z
@SusannaJimenez-r8z 11 күн бұрын
I’ve seen a handful of Birkin dupe videos & this one looks super close to the real one. (The leather doesn’t look too grainy/vainy) I brought a dupe Birkin a while back but was afraid what the luxury community would say if I made a video on it lol. But now you inspired me to make one because I have some thoughts on the Birkin bag in general Can’t wait to hear an update on *regbags* !
@angelaw886
@angelaw886 12 күн бұрын
I love the things you received.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks Angela!
@ecb88888
@ecb88888 12 күн бұрын
Hi Sofia, I love your new beautiful bags and accessories! I haven't purchased anything from LV in a long time. I have been so disappointed with the collections they have been coming out with in the last several years and the quality issues with their products. However, this collection has brought me back. I had a bracelet from the original collection with the charms but the quality of it was pretty bad. The bracelet started twisting and I eventually sold it. This new collection has a multicolor bracelet so, I immediately jumped on it in hopes of replacing my old one. I contacted my LV SA after the collection had already been released. Like you and the rest of the clients buying these products, I had to put down a deposit without guarantees of receiving my item. My SA is amazing though and was able to get me the bracelet within a few days and sent it to me. I did receive the shopping bag and the ribbon but no tissue paper or the panda. I get what you mean about the complete experience and that was a bit disappointing as I am a collector of these things. Thank you for making this video and enjoy your new purchases!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Omg so glad you were able to get it! I think a lot of people feel similar to you
@ecb88888
@ecb88888 11 күн бұрын
Thank you, Sofia and I enjoy your KZbin Live videos. It’s so much fun to interact with you and your subbies.
@miab1395
@miab1395 12 күн бұрын
Can you do a handbag collection video?
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
I really want to, but to be honest, I am afraid of being bullied.
@miab1395
@miab1395 10 күн бұрын
You won’t be bullied… we love handbag collection videos. Never let the haters get to you!
@Isobeln
@Isobeln 11 күн бұрын
I was on my 30s when the original Murakami collection was released. Back then, at the time of release, a lot of people didn’t know Murakami. I was able to pickup many pieces in release day in store and there wasn’t this mania that followed once it was seen on all the celebs. I am still in love with the original collection and I have many rare pieces in pristine condition, The new collection is a miss for me. First, it’s missing the key ingredient: Marc Jacobs. He was the visionary that knew how to balance Kawaii cuteness and femininity with a Murakami edge. Additionally all that added hardware defeats the purpose of designs like the speedy that were made to be low weight. The way this was designed in late Jacobs period was to add rivets to the bottom of the bag that didn’t really increase weight but protected the bottom. Also, many of the pieces are much too big, taking away from the petit cuteness of the styling. I’m sad to say it’s a no for me. I’m hoping Cerises in may is better but I don’t think there’ll be anything better than what I already have.
@kruka86
@kruka86 12 күн бұрын
Can you share where isyour cardigan isrom?
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
It's from Louis Vuitton. It was a men's collection from a few years ago when Virgil was still alive
@shananick1128
@shananick1128 11 күн бұрын
Well said Sofia, Is really a miss opportunity for them not having enough stocks. Furthermore, the SLGs are easy sell, why certain countries only get the key pouch? Is so silly. Yeah make something different too. Lucky you got what you wanted. I only managed to get a card holder. I wanted the Pochette Accessories in black, but the website is always showing "notify me" since the day of launch. I do not get to pre-order from my SA since i do not have a good one which do not even bother to reply. It is really an epic FAIL for Louis Vuitton. Giving a full experience to the influencer who get it for FREE but we actual spending consumer, they skim on this, on that, not consistent. What else Louis Vuitton, what is next? NO I was TOLD THERE WILL BE NO MORE RE-STOCK when i do an online chat with the LV customer service personnel. If it pops up in the website, it maybe someone returning it or some stock left behind. That's it. Thanks for ranting we need our voices to be heard 😂🤗💪
@pappyone6062
@pappyone6062 12 күн бұрын
The card holder is adorable Sofia! They had a hot pink Rosalie wallet but I didn’t like that it was all pink on the outside. In terms of the capucines I liked the light blue one with the fun LV on the front but it was wayyyy too small! And Im waiting for my Birkin 25 and light blue was a color option I gave my SA so I wouldn’t want to have two light blue hand held bags. I prefer the white over the black background so I like the side trunk. It’s one of the only bags I liked as I don’t love vachetta, although the Alma was cute. The side trunk in the white leather is beautiful and perfect for your climate as it would be only a spring summer bag for me when I wear light colors. If they had had a speedy 20 (the 25 is so big for me) in the white canvas I would’ve tried to get one ( less vachetta than the Alma) And really Sofia you dont need to be grateful for pieces you paid for. I do agree that it shouldn’t have been a big deal to make white boxes and dust bags for all these bags for people who are paying for them. Amd more stock would have likely upped their sales if they had been more available. Don’t sell stock you don’t have. That’s not ok. When I order a piece from Chanel or Hermes I get them. I agree with you on that for sure. My store got some pieces for anyone wanting to go wait in line on the day of the launch, but it wasnt that important to me. I love both your bags though and I hope you enjoy using them!
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Thanks so much for your thoughts! Indeed, I think these colorful pieces are great for my climate since I get to wear more summery clothes throughout the year. Despite all the chatter about Hermes, we know that if they launched something, the customer would get the dustbag and all the wrappings
@pappyone6062
@pappyone6062 12 күн бұрын
@ so true Sofia! My husband surprised me with a mini Constance a couple months ago and the store had run out of proper bags and my SA had to use a regular unmarked white bag. My SA made him go back a couple days later to get the appropriate Hermes nice orange bag because she felt so bad she didn’t have one to package up the box appropriately when he bought it. Despite all we hear (although I have never personally had a bad experience at Hermes) they do try to make every piece feel like a luxury experience.
@tracysmith6865
@tracysmith6865 11 күн бұрын
When this collection first came out, I had found the black barrel bag and the Alma bag in white on the preloved market. I was so disappointed in the quality and found the bows made these bags look cheap. After seeing the market flooded with knockoffs, I tried selling them on consignment, to no avail. My theory was no one wanted them because they were everywhere. I ended up just giving them away.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
I am surprised to hear that. I usually find that the murakami collection always sells for more on the resale market because they are rarer/collectable. Maybe it was before online resale sites?
@RR-fn6dm
@RR-fn6dm 12 күн бұрын
I love Murakami ❤ I follow him on insta. I really want one of these pieces. OK now to watch your video.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Thanks for watching!
@RR-fn6dm
@RR-fn6dm 12 күн бұрын
Oh Sofia! My goodness the end of the video is so spot on. I completely agree def they dropped the ball.
@bjthereal7668
@bjthereal7668 12 күн бұрын
Beautiful side trunk
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thank you!
@datdame
@datdame 12 күн бұрын
I think they are restocking. I don't think this collection is going anywhere soon.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
I am interested to see! What I hear from VICs and my SAs are that it's not restocking. They wanted to sell-through and they did. But I am with you, I kinda feel like they can't afford to restock and it's all games
@liamhillh
@liamhillh 12 күн бұрын
​@@SofiaSeesBeauty Well my SA said that there is going to be a restock. The SA's saying 'no' are just playing into the weird FOMO thing that the brand tried to execute
@Kenyshaknowsluxtv
@Kenyshaknowsluxtv 12 күн бұрын
We make a lot of similar points in both our videos! Nice pieces you scored! 💕
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Thank you!
@hhueter
@hhueter 12 күн бұрын
i managed to score the sneakers. but it was overly dramatic because i couldn't figure out the state of my order. i went into the store i ordered from the next day to check on it and had to repurchase the items and cancel the order. i didn't even try for a bag, just assumed the speedys were bought during pre-order. i would have liked any of the cardholders, but those were also sold out the next day.
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
gah, such a bummer!
@hhueter
@hhueter 12 күн бұрын
@@SofiaSeesBeauty yeah. But i do love my trainers, so glad i was able to get them.
@jenniferkenner1290
@jenniferkenner1290 11 күн бұрын
OMG you did great! GORGEOUS choices
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
Thank you! I am very happy with them!
@christmas9lights
@christmas9lights 11 күн бұрын
Girl I got nothing yet but hopefully it is so hard to grab anything
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
I am crossing my fingers for you! :)
@vl5562
@vl5562 9 күн бұрын
As I called it BAIT & SWITCH. It certainly is NOT A GOOD PRACTICE. By the way LV doesn’t stand behind their products. I don’t buy any LV bag for years in store rather Hermes.
@HeartbreakingHistory
@HeartbreakingHistory 10 күн бұрын
I felt this collection wasn’t close enough to the OG. We wanted another chance to buy those bags new! Ppl didn’t take care of their bags and the leather is absolutely destroyed on so many vintage bags. They could’ve done a revival and then a whole new collection. The possibilities would be endless if they actually wanted $.. and wanted sales and to please customers. I’m so bummed about what the brand has become lately with the higher prices and bad customer service and declining quality
@katemiller7874
@katemiller7874 12 күн бұрын
Beautiful pieces. It sure was a cluster. I managed to get the perfume(beautiful bottle) the 6 am slides(too wide) and the notebook(still pending). I think Louis Vuitton is having issues not just with this. I also order the alien bag charm which is not murikami. Still pending this is week 2. Supposedly coming week of 2/1. This was place in cart piece. Maybe they are having hiring issues.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Omg i hope you get your stuff Kate! LOL I actually just ordered that same alien bag charm to go with this speedy cause none of my charms have silver hardware and I don't like the bow they included
@jjohnson6833
@jjohnson6833 12 күн бұрын
You made excellent points! Louis Vuitton acted like a startup company that didn’t have any money to fund the launch.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Yes 😂
@Gee_J
@Gee_J 8 күн бұрын
LV is literally playing in our faces at this point…I’m just enjoying my collection and not purchasing any additional items from them.😟
@Life.With.Carrie
@Life.With.Carrie 11 күн бұрын
Luxury is all about the experience and they completely robbed you and others of that. I’d be mad as hell, too. I’d rather spend my money elsewhere where it’s welcomed and not cheapened. Sorry that happened to you. On another note, your joy when you unboxed the things you really had your heart set on was fun to watch! And I usually hate these types of things 😂 Enjoy your items and live out your childhood dream, Sofia ♥️
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Thanks!
@heeyabbott9838
@heeyabbott9838 11 күн бұрын
Hi Sofia, I am probably in the minority here, this collection does absolutely nothing for me. Lol. That being said, the sidetrunk is nice. And love that sweater on you. Totally agree about the packaging and much of what you're saying. When you buy "luxury" you should get the full experience, period. No exceptions. No playing favorites. Its disrespectful and tone deaf to the general public. Leaves a very bad taste in the mouth. If a brand only cares about selling to a certain sector, why allow these continual subpar purchasing experiences to the general public at all. Focus on your clientele and stop wasting the time, energy, and resources on crappy production and service. Why does the public fall all over themselves to be treated with such disrespect? No wonder the mid range brands are having such a popularity surge. Better quality and service is always chic and needs to be brought back or the luxury world is going to continue to implode.
@SofiaSeesBeauty
@SofiaSeesBeauty Күн бұрын
This collection is definitely an acquired taste so I understand! Not everyone want's a rainbow bag after all :)
@emilybee6664
@emilybee6664 12 күн бұрын
What a wasted opportunity for LV. Like you said - this was a way to bring milllenials (who couldnt afford the original collab pieces) back to the brand. Not to mention if there was more stock, their sales would have been huge. I had my eye on the collection but nothing excited me. Also might have been better for them to start with cherries or cherry blossom to create momentum towards the multicolor. I wonder how this mess up will reflect in the coming releases. Also saw that Coach just re-released their cherry collection 🤭
@SofiaSeesBeauty
@SofiaSeesBeauty 12 күн бұрын
Yes exactly! Coach just came out with all their cherry stuff again and it looks so similar to the LV collection. Probably better to buy those!
@iiacarter3958
@iiacarter3958 11 күн бұрын
The influencer packaging is insane! There are people who bought products all year to make the min quota to pre order or couldn’t and people who paid for products and didn’t receive them. ick is correct
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
I know!
@adrianaalvarez2237
@adrianaalvarez2237 11 күн бұрын
Wtfff I didn’t know they were gifting them to influencers. I haven’t bought directly from LV but that’s so unfair to their loyal customers. They should’ve known already that the collection was going to sale to all their customers/clients without all the extra marketing 🤦‍♀️ and don’t even get me started with the inconsistent packaging. They really did this to themselves
@jhy8191
@jhy8191 11 күн бұрын
I don't think brands should send PR for such highly limited edition collections like this, exactly for the reasons you stated. The collection would have sold out regardless of if they gave out free bags are not and in a case like this I actually feel it cheapens the product? Like if it's so valuable and rare what are they doing giving it away as PR? I actually remember a co-worker of mine getting one of the original Murakami bags - it was really exciting the first time around, this relaunch sounds very dissapointing!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
I wonder if they did the PR specifically to influence Gen Z (like I was influenced as a teenager). But it doesn't make sense to market to them if there's not going to be any little pencil cases or cardholders for them to buy.
@rafafanno1
@rafafanno1 12 күн бұрын
Hi Sofia! Congrats on your beautiful pieces. Can you share your LV SA’s contact information? Thanks!
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Sure, send me an email and I can send it to you
@ShuggAvery
@ShuggAvery 11 күн бұрын
Could you not get us a 20% off code?!?! Dreaming. And I don't buy bags with gold hardware. Always silver.
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Haha I wish! :)
@marinamills4129
@marinamills4129 8 күн бұрын
It’s all a snowy timeline
@agnesshepherd6047
@agnesshepherd6047 12 күн бұрын
When I think about luxury I’m thinking about the QUALITY of product, PACKAGING and the overall CUSTOMER EXPERIENCE . The companies like Chanel or Vuitton in my opinion failed in all of the categories above.Thats why I would not spend my money on bags that do not satisfy me in full ☝️Also if 1000s of people managed to purchase these bags , is it still luxury then?
@SofiaSeesBeauty
@SofiaSeesBeauty 11 күн бұрын
Well there were more people who didn't get to purchase compared to the 1000s that did. But yes I agree the customer experience wasn't what it should have been
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