Solarman Smart App User Guide

[@Panto-mn8oj]

Can you explain what is installer to do O&M in the later stage at 2:36 i dont understand, and can i connect multiple accounts to 1 power plant?

[@Swatten]

Let me clarify your question about the installer's role in operation and maintenance (O&M) at 2:36 in the video. if you choose to purchase our Swatten residential energy storage product, Our installation personnel are responsible for setting up and configuring the Swatten residential energy storage system. Once installed, they ensure the system runs optimally and perform regular maintenance to guarantee its continued efficiency. Additionally, APP systems support connecting multiple accounts to a single power plant. This can be easily facilitated through authorization, allowing for a seamless and consolidated management experience.

[@hassanmaqbool6191]

@Swatten at step 2 of configuring the network, it asks for correct AP_network while My device (SN) network does not contain any prefix AP, so it does not connect. What must i do?

[@Swatten]

Generally, we do not recommend using AP configuration. If the Bluetooth network configuration fails, please check the network settings according to the prompts and try again. If you need to use AP configuration, please confirm that the READY light turns off and then starts blinking again after 15 seconds. If the device does not detect a network with the AP prefix, please wait for about five minutes before trying to search again.

[@oshaneroberts1308]

Hello, I'd like to know if i am able to add the Solarman app to my smart home app like Google or Alexa?

[@KORRUPTSMOOTH]

How long does commissioning generally take ive added a logger but it just says commissioning

[@iwanhattingh4378]

Is it possible to toggle "Solar Sell" on and off in the app?

[@bilalfarrukh5387]

There is no reading for Grid. It always show 0.0KWH. although I have exported some units which I can see to on my grid meter but no data shows on app. It says all units are self consumed

[@Swatten]

Dear, the grid data is there, according to the unit KWh judgement should be electricity related data, this kind of data is uploaded by the meter, so it is presumed that it may not be connected to the meter or the meter communication cable is not connected properly, you can check it, and then re-look at whether there is grid data.

[@tibithomas2794]

Hi just chnaged the wifi router .how do we connect the existing plant to new wifi router without deleting the plant

[@BATMANVISION]

Bonjour . Est-il possible de réduire le temps des mise à jour de 5 minutes à 1 minute ? Merci .

[@MuhammadUmair-j3w]

If I Unbind logger from one Plant and re-bind it to other Plant, all historical statistics will be retain or lost?

[@Swatten]

Data will be lost, unbinding the data stick will delete the historical data, binding again is equivalent to creating a new power station, so it is not recommended that customers unbind themselves.

[@MuhammadUmair-j3w]

@@Swattenthanks for reply. Actually I want change System Type to "Storage System" (currently it is Self-consumption and it don't show battery status). Can you please guide me how can I change it?

[@Swatten]

The average energy storage system type is "photovoltaic + grid + electricity + energy storage". Users can modify this, but if the selected system type is inappropriate, it will cause an incomplete information display.@@MuhammadUmair-j3w

[@mohammad-nt2hc]

why the grid and the consumption status are presented like a dash -(-)--- there is no numbers and is it normal for all the production to be consumed by the house ? because I believe the contract with the company that did the work said that the excess power will go to the local electricity station to be stored there like we sell them the excess power production . did i do sth wrong ?

[@Swatten]

1. Could you please clarify which interface you are referring to with the description 'grid and usage status display like a dash with no numbers'? Are you talking about the energy flow diagram screen or the device information screen? 2. Regarding your question about whether it's normal for all the power generated to be consumed by the house, it depends on the balance between the power generated and the power consumed by the domestic loads. If the load is relatively high, it is possible for all the generated power to be consumed by the house. Any excess power will be stored in the battery, and if the battery is fully charged, the surplus power will be exported to the grid, meaning it will be sold to the grid.

[@yammili]

Good afternoon, I installed a solar station back in 2018-19, but only now got around to setting up online monitoring. But now when I try to register "plant" I get this message "Due to policy and regulatory restrictions, not support for building plants in the region at this time. Please log out switch the country and region in the login page." How to be in such a situation (I'm from Ukraine)?

[@Swatten]

It is shown in Article 5 of the User's Manual： Force Majeure Unless otherwise provided in the terms and conditions relating to the Services, we shall not in any event be liable for any delay failure or interruption of the Content or the Services caused directly or indirectly by acts of nature, forces or causes beyond our reasonable control. These include, but are not limited to: internet failure, computer viruses, network attacks, remote or any other equipment failure, power failure, strikes, labour disputes, riots, insurrections, civil commotions, shortages of labour or materials, fires, floods, storms, explosions, wars, governmental actions, orders of courts or tribunals, domestic or foreign, or non-performance of any third party.

[@ccitnavrae]

Why not ude Poland?

[@michaelkehoe7735]

I changed internet providers and tried reconnecting my new Wi-Fi to SOLARMAN inverter but cannot do it. My phone does not recognise the name and password of inverter.

[@AlfonsoStuardi]

Is it normal to have production 630W, battery full but not providing power, consuption 500W and power towards grid equal to 970W? What does it mean?

[@Swatten]

This is not a normal situation. We speculate that other systems may have been connected to the inverter system.

[@HK45142]

How can we remote control the inverter? The button is now removed?

[@garys6898]

This is what I'm looking for

[@HK45142]

@ @ Although they didn’t get back to me since, the button just randomly showed up again the next day when I opened up the app. No update or anything. Maybe it’s a glitch that removes the button and brings it back.

[@garys6898]

@@HK45142 i can't find it , driving me crazy I'm trying to factory reset this inverter

[@oshaneroberts1308]

Hi, I'm a user of the Solarman app also, for edifying purpose, I'd like to understand what you meant by "remote control the inverter"? What does this do? Thank you.

[@HK45142]

@@oshaneroberts1308 Within the app, if you click on Device, you will see that your inverter is connected. There is a small button within it that says ‘remote control’. Once you click it, you can configure your whole system. I mainly use it to force my electric generator to charge the batteries when we didn’t get much sunlight. You can even set the system to charge your batteries from the generator automatically once they reach a certain collective voltage. Check it out, it’s pretty straight forward in terms of what you can configure.

[@OmkarN]

When adding a logger, after entering the wifi ssid & password, it asks me to connect to a wifi named AP_ssidname in wlan settings. But no such wifi appears in the list. Also tried entering it manually but my phone can’t find it. Tried on apple & android devices. Same issue. Any solution?

[@stephenkun9289]

AP_ is the wifi network of the inverter logger. The inverter needs to be on, and you need to be in range of the inverter, otherwise it won't appear in the wifi list.

[@OmkarN]

@@stephenkun9289 yes I am trying it right besides the inverter. I understand what that is, its just the network doesn’t appear in the available netowrks list on ios/android. I tried entering it manually as well but it says there is no such nw.

[@CarPlayer-z7n]

Same case..however in my case I am trying to add solarman as an additional app, sems was installed by my installer and it is working fine but solarman seems to have more data points

[@OmkarN]

@@CarPlayer-z7n same here. Polycab app is shit.

[@nirmitseth2010]

@swatten I have 2 queries can you please help me with that ? 1) Under the "Statistics" tab under "Running Days" it showing "Not in Operation" may I know the reason for that and how can I rectify that ? 2) Under "Real time" tab I am only able to see Production Power and Production Today..Not able to see any animation as shown in your video.. may I know what may be the reason ? Can you please help me with these 2 issues please ? @Swatten

[@Swatten]

First, 1.please confirm if the device is online. 2.Then, check if the inverter is connected to the battery. If a compatible battery is properly connected, it should be displayed.

[@tobymabuya4054]

Generally what is the password for AP. It asks to me to connect to AP .

[@Quranverse853]

I have a question should i on the inverter while setting up tha smart app ??

[@Swatten]

yes!!!

[@khanhngovan5051]

Can I share projects from Solarman Pro app to Solarman Smart app?

[@Swatten]

Yes, power stations can be shared between the merchant and user versions by means of a licence

[@donvagho8]

inhave a WI FI PLUG PRO 03 . and can not connect to the wifi . can you help me?

[@Swatten]

There are several scenarios regarding the question you asked 1. Please check if the wifi stick is installed correctly. 2. It has something to do with the signal strength of the wifi, if the wifi signal is weak, it's easy to not be able to connect.

[@brighthalogen]

Invertor is online but im not getting any data? Does anyone know how to fix this?

[@ubaidowaisi5046]

My solarman app units production and green meter export units not match why ..... I have fresh connection of green meter and 225 kwh my solarman app show and on meter it shows only 168 kwh

[@Swatten]

You can perform the calibration manually with the following instructions。 1.General Parameters 1.1Compensation For The Total Amount Of ElectricityDrawn From The Grid：-21474836.48~21474836.47kwh 1.2Compensation For The Total Electricity Of The Grid Fedder：-21474836.48~21474836.47kwh

[@muzammilmemon8019]

Can i switch off or restart my system through solarman app while sitting in other city? Please tell

[@Swatten]

Yes, as long as the device is online, it can be controlled via solarman

[@VINAYKUMAR-kv1cb]

Please tell me how can i saw ganareted and used data together.. real time screen is blanck.. no data available.. just power generation show. Consumption is not show

[@nirmitseth2010]

Same for me.. did you get to know how it will show the real time consumption ? If yes please let me know

[@VINAYKUMAR-kv1cb]

@@nirmitseth2010 first u go plant setting then select uv+consumption+grid Then u find real time screen with real data

[@asadulzaman]

Go to the plant info and select the system type as "self consumption". I guess yours is selected as "all on grid". Just make this change. Hope it helps.

[@KalimIshrat]

Can you add a family member to view plant data on android. if yes, how? Thanks

[@Swatten]

You can log into the same account on multiple devices, and you can also grant access to the power station to other family members' accounts.

[@alwannajam]

Why can't i change wifi name after i once online the logger bcz when i change the wifi name it's not connecting

[@Swatten]

After changing the WiFi name, you will need to reconfigure the network.

[@alwannajam]

@@Swatten yeah but we need first change WiFi name from data logger and then from the app

[@sarath7026]

I installed a Plant recently. But in solarman app it shows all devices are offline. Only two days data is available. No data is available now. How can fix it..

[@Swatten]

Typically, there are two possible reasons for this issue: The connection between the data logger and the inverter is not secure. You can try unplugging and reconnecting the data logger. The network status is poor. Improving the network connection can help resolve this issue.

[@waqarumer4291]

Hhi. My problem starts from Add a logger, when I scan QR code they message me that this plant is already registered, last month I was trying to connect my solar plant from different devices but unfortunately couldn't succeed. Now would you please guide me how i remove all previous registration and apply for new one to configure it with my solar. Thanks and waiting for your prompt reply ❤

[@zohaasim287]

Is your problem solved ?? How you solve it??

[@waqarumer4291]

@@zohaasim287 absolutely Not

[@Joka8655ui]

IMPORTANT pour ceux qui n’arrivent pas à connecter les panneaux au wifi, il faut prendre le S/N wifi quand vous scannez sur l’application. Pas le SN du code barre. J’ai eu le soucis et impossible de me connecter.

[@lenguadegato250]

merci :)

[@ruhansolarsystems1264]

Interesting

[@Swatten]

[@talalkhan4960]

i added devices and now its not showing it so how does i fix it

[@Swatten]

Under normal circumstances, there are two reasons: the collector and inverter connection is not strong, you can re-plug the collector, and if the network status is not good, you can improve the network.

[@whigwood]

My Solarman Smart log in details have expired. I DO NOT UNDERSTAND WHAT TO DO. My verification is "successful" but there is a "Username or Password error". I DO NOT UNDERSTAND.I DO NOT UNDERSTAND ANY OF THIS. Please explain. This is too complicated for me. PLEASE EXPLAIN. I DO NOT UNDERSTAND

[@Swatten]

Happy Lunar New Year, you can retrieve your password this way by selecting Forgot Password on the screen where you clicked Login.

[@jamshidkhan3118]

When i try to register my logger it says it is register with other plant i dont know what to do plz help

[@Swatten]

If when binding the data stick to the power station, it shows that the data stick has already been bound to another power station, you need to contact the manufacturer from whom you purchased the product to help you resolve this.

[@theraselkhanyt]

Consumption and soc not showing

[@nirmitseth2010]

Same problem for me ...how to resolve ?

[@martinvandoorn6242]

Leuke app maar veel te vaak offline met data

[@Swatten]

Under normal circumstances, there are two reasons: the collector and inverter connection is not strong, you can re-plug the collector, and if the network status is not good, you can improve the network.

[@AnayaKhan-g4b]

Solarman app showing offline last 4 days why

[@Swatten]

There may be a problem with the network, the device network is disconnected, first confirm whether it is a network problem.

[@rajwadirajendrabhai3774]

How to get logger wifi password

[@paraggarse8259]

What is password?

[@paraggarse8259]

Where to find

[@SOLARMANPV2009]

Nice videogood Job👍

[@Swatten]

THANK YOU~

[@atiqsehrai6150]

My divide shows your di ice connect to other plant what should I do