Sony Handicam FDR-AX33 Camcorder E62:10 Lens Error Repair

[@kinchma]

This was a HUGE help for me. I had the E62:10 after a drop onto hardwood floor. I thought the floating lens mechanism was broken and it was either spend several hundred dollars to repair or just scrap it and buy a new camcorder. After I took off the lens cover I could see the metal bracket was bent - which was pushing against the floating lens preventing it from moving freely. I bent it back in shape, epoxy'd a couple cracks along the way, and it works as good as new! Thank you - this is very much appreciated!

[@FixitFrank]

I can't begin to tell you how happy this makes me. I really hope this video helps a lot of people. I suspect this is a more common problem than I realize. I too thought the floating lens assembly was the issue. Turns out that error only means that it can't move for "some" reason. Makes the idea of repair way more appealing. Again, I am so happy to hear this was helpful. Enjoy the camera and thanks for letting me know it was useful.

[@terrancebaker6861]

THANK YOU! I never would have tried to repair my Sony FDR-ax33 without your Video. It did take me a while but with your Video to watch I SUCCESSFULLY REPAIRED the 62:10 Error.

[@FixitFrank]

You are very welcome! I'm really happy to hear you were able to repair your camera. I suspect this is a common issue so hopefully others will find this video if they need it. Thank you for letting me know it was helpful. That is a big part of what keeps me going on these.

[@klbl9749]

This was the only help I found in the whole internet! Very good video. I found out that my E62.10 lens error was caused by a screw which was jammed in the gimbal. No idea where the screw came from. I removed it and everything is ok now. Saved a lot of money. Thanks.

[@FixitFrank]

That is awesome! This is exactly why I post these videos. The more info we can all share, the more we can save some money and keep gear out of the trash. Great job and I am so glad I could help.

[@SuperMirco1998]

Thank you Frank. I finally solved this error on my Sony AX53!

[@FixitFrank]

You're very welcome!

[@JimBob-tw9dv]

Thank you so much for the video, my camcorder lost it's fight with gravity this summer on a hard ferry boat deck. It wouldn't focus and would give the error. Your detailed instructions have fixed it, this is the best video on KZbin!

[@rogue3524]

Hey, just fixed my sony ax53 with stuck stabilizer. E:62:10 was on screen, by the force i can move lens from stuck position, but by few moment of flowing lens it stucks again. So inspired by your video i did remove about all plastics and found loosen screw between screen top and microphone bottom of 2 yellow screen screws. Tightened it and works again. Thank You for sharing the video. World still a nice place just because of people like You.

[@MikkoKirkanen]

I got the camera fixed with your instructions. I had a problem with the lens cover that didn’t fully open. I got it to work nicely and didn’t break anything as I followed the take. I was left with no extra screws. Thank you very much for your help!

[@FixitFrank]

Hi Mikko, Thanks for letting me know! Congratulation to you for fixing it! This is precisely why I post these videos. The more DIY info out there the better!

[@superskier2]

Nice fix Frank, its so easy to rip one of the ribbon cables. It is satisfying to fix something just by patience and being gentle. Cheers.

[@FixitFrank]

I have torn my share of cables for sure. Now anything that might be tape, might also be a cable!

[@jlr3636]

Nice work, the tripod Mount is a problem with AX33, if the 1/4-20 bolt on the tripod is too long it bottoms out in the camera before becoming tight and jacks (bends) and cracks the camera bottom plate. Solution is to adjust the 1/4-20 tripod bolt, use a shorter bolt, or place a fender washer or shim between tripod plate and the camera.

[@chessguru900]

It's always good to see Frank back in action. Too subtle a job for my liking but I'm sure someone will benefit from watching it.

[@chrislauterbach8856]

8/1/24. Second viewing. Still using my AX-33. Gave you a 👍at the first viewing. Seems like Sony is not as interested in camcorders nowadays. They've been pushing blogging capable pocket sized cameras with video capability. Even called it quits on the AX-700. The new A6700 has tons of new bells and whistles, but getting a decent PZ lens costs as much as the body. I'll continue to stick w/ my 33 if only because BOSS is better than all that in camera stabilization that crops the image.

[@ashscott6068]

You can download the disassembly/repair manual for this camera. I find it makes life much easier if you tape the screws to where they're shown in the disassembly manual. There are supposed to only be 3 types of screw in this camera, but they substitute them sometimes. Plus some are machined to stop them coming loose. You may need to replace those each time you take it apart, but you might get lucky

[@riri334S]

Ou avez vous telecharger le manuel technique pour le demontage ?

[@ashscott6068]

I have error 61:30. I ordered a replacement flexible PCB, and I downloaded the disassembly manual. I'm just watching this in case there's anything in here that clears up any ambigity might find in the manual. Sometimes the drawings can be misleading

[@riri334S]

Hello, I also have error code 61:30. did you find the problem? which part should be changed? THANKS

[@ashscott6068]

@@riri334S Yeah, just google "sony LF-2117 flexible connector" It's a flexible PCB that connects the floating lens assembly to the rest of the camera. And since the lens assembly is floating because of the image stabilisation, the cable wears out and breaks cus it's always moving around. It's worth ordering two, because they only cost like 20 euros. I've seen the same thing on EBAY for 5 but a chinese seller. You'll also need to download the manual, cus this part is right in the middle of the camera. Also, if you print out the manual pages you'll need, you can tape the screws to it, so you always put them back in the right place. It's also very important that when you remove flexible ribbon connectors - and there are a few in this camera, you lift up the little tab on the socket and don't just force them out. Other than that, it's not super complicated. The manual is very good. You can skip the part about disassembling things like the LCD screen and the eyepiece and stuff. You don't need to do that. You just need to remove them. The manual shows you where the part goes. There's no reason you can't get it done in an hour or two.

[@ExploringAndMe]

Had this with old cam bought new one after one month again .... Both were the ax53

[@FixitFrank]

I haven't worked on the AX53 but I suspect its the same sort of issue. I thought the floating mechanism was the problem at first. Very glad it was not.

[@gagelmansprive2059]

It worked!! Thank you for the video!!

[@FixitFrank]

You're very welcome!

[@antongaverstrom2916]

Any news Frank on when the new W6000 repair video is coming along? Finaly got the whole top off after realising there was.. believe it or not.. a screwed in screw remaining underneath a loose but stuck screw on the bottomside of the projector. The only one left that I couldn't get out and thought harmless since it shouldn't have been able to grip anything. Took one side panel off for easier reach and view but I'm right now finicking about with the metal top sheet and the motherboard underneath. I need to get into the dark champer part because I'm quite sure, after being inspired by one of your other BenQ videos, that my lamp fan is malfunctioning. Either it's dusted up or not operating as required in some other way. After loosely dusting out the front and sides and still seeing the temp indicator going red almost immediately after powering it on. I get the BenQ logo then the no signal. About 25 sec after powering it on it shuts down to cool. So anyway. Any good news in that upcoming video or any other great tips you absolute hero of the community?

[@FixitFrank]

It's hard to say exactly. This is not my full time job so its when I have time sort of thing. I ended up needing a fan for this one too, so most likely another week or so. I may upload it in 2 parts. Part 1 diagnosis, then part 2 repair/re-assembly. To get to that fan you do have to take everything out. The mainbaord, the power supply underneath etc.

[@antongaverstrom2916]

@@FixitFrank yeah I was afraid that would be the case but it was about what I expected. I'll be tinkering away on my end hoping I can find my inner Frank and hopefully I won't break too much before your rescue video comes out. Avid fan Frank. Keep being awesome and don't stress yourself too much :)

[@FixitFrank]

I finished the W6000 today. I should have the video up sometime later this week!

[@antongaverstrom2916]

@@FixitFrank Tried to keep myself occupied while waiting for your (hopefully) hail mary. Thanks Frank- doing the world a solid. Ill be your first viewer to the new vid

[@FixitFrank]

I started editing. I expect to post it tomorrow night or Saturday.

[@wsmit123]

Hi Frank, my FDR-AX33 won’t record audio. I checked already the settings of the camera and they are correct. I think it is a hardware issue because I do not see the sound measurement in the screen. Also when I connect e external mic. Hopefully you can help Thanks in advance William

[@SoloCampingAdventures]

I have sony fdr-ax33 and recently, manual button stop working, also doesn't shut down automatically by itself after certain time on idle. Any idea what could be? Much appreciated.

[@FixitFrank]

hard to say without looking at it, but I would see if it has a small backup battery. like a watch battery. I think they do. If that wears out it can cause weird things. I'd try that first. Also go into the menu and do a factory reset. sometimes we change settings without realizing/remembering and a reset to factory will cure what ails it. Hope this helps!

[@SoloCampingAdventures]

Thanks for the quick reply. Did factory reset, didn’t help. Any idea how hard to replace internal battery?

[@TheToaprimezilla]

Quick question how do you fix the lens if it’s damaged?

[@FixitFrank]

oh boy. Thats a tough one. It really depends how badly its damaged. If the glass is damaged? I don't know if I would fix it.

[@TheCapitalRegionRailfan]

Awesome! I just found this video but don’t feel comfortable doing the repairs on my own. Do you still work on this type of camera?

[@FixitFrank]

I kind of do but I am really jammed up with my day job. It might be as long as two months before I can finish it. I wish I had more free time for this but no luck yet. Hopefully my free time increases now that it's warming up.

[@TheCapitalRegionRailfan]

@@FixitFrank Thank you!! Unfortunately I would have needed the camera back by at least May 26th for a project though.

[@ekmedia6651]

Sadly i found this after i repared mine, but i did came to same conclution this metalplate was jaming the lens, i make it stright and now its working fine again.

[@prodtrip9966]

Hey I have a screen stuck on “accessing” what could that be it won’t load up the camera screen at all just stays stuck upon turning on and then blank

[@FixitFrank]

I am not honeslty sure. It sort of sounds like its trying to talk to a computer. If its doing this with a cable plugged in, unplug it first. I think these have a battery backup(like a coin cell) and if they go bad, weird stuff can happen.

[@Renofilms]

hello! i have a hdr-cx760e handycam and it has the same problem. E:62.10 . the lens is also looking to the side, will it be something that has blocked it or disconnected some flex? Thanks for the video, I did not find another one closer to my camera model.

[@FixitFrank]

It's probably not the lens. I found the error tends to mean just the front part with the lens shutter being jammed. I'd check that all out first.

[@Renofilms]

@@FixitFrank Great, I'll give it a try, thanks Frank!

[@jackevans2386]

I have an FDR-AX53 which has a dirt spot on the inner lens. Is this a major teardown job ? Cheers.

[@FixitFrank]

I can't say I have worked on an AX53 but if its similar to the AX33, it is more of a job than you might expect but it all depends on how far you need to go. I'd suggest searching for the Service manual. It is probably for sale(roughly $20 average) and will make it way easier to accomplish.

[@jackevans2386]

@@FixitFrank Thankyou

[@bazza1041]

@@FixitFrankI recently bought the ax53 version and straight away put a UV filter on to protect the shutter and lens from marks or dirt. Just watched the video and what a treat it is to actually see the camcorder breakdown and rebuild. Absolutely brilliant demo . thank you Bazza

[@ashscott6068]

The floating lens? I just wipe it with a micro fiber cloth on the end of my finger. I turn off the optical stabilisation, and hold the lens assembly still with the fingers of my other hand

[@bazza1041]

@@FixitFrank mine is ok so no need to mewss with it at the moment nly had it a couple of months. It replaces a 9 yr old Panasonic HC-X900m that started to give a few problems

[@oldsoul_oner]

Is there a tool list for this or do i just need one small Philips for everything

[@FixitFrank]

I'm fairly sure I just used a tiny philips.

[@cerulyse]

Bose lens covers can get stuck if you get grit in them

[@rodneyconyersjr]

Hi Frank, my camera's stabilizer is actually having the same issue. Do you charge for repairs at all?

[@FixitFrank]

Hi Rodney! I do take on side work sometimes. If you want to email me, we can discuss. Its listed on the about page about halfway down.

[@rodneyconyersjr]

@@FixitFrank hi frank thanks for responding. Unfortunately I don't see your email. I do however see your patreon and KZbin channel link.

[@FixitFrank]

Sorry, its about halfway down. You may have to fill out a captcha thing to show it. It says "Details for Business Inquiries" and then 'view email address'.

[@ivanjimenez3003]

Thank you for your wornderful message. I have learned a lot from your repair. Now I have a problem and perhaps you can give me your insight: I took my Sony FDR-AXP35 Camcorder to be serviced for Error Code e61:30. The screen read that and I showed it to the Sony technician. Within a week they emailed me confirming that exact code error and I gave them the go ahead with the repairs for THB 1132 (US$34). I called them yesterday after waiting two weeks on a job that they said would take less than a week. Now they are saying they found a new error code e61:10 and that the cost is THB 9585 (US$288). There is no way the camera computer would have read e61:30 and now they say is reading e61:10. Can you tell me if this is a clear case of malpractice? I will contact the Consumer Protection Board in Bangkok, but I need some technical support before I do that.

[@FixitFrank]

With out seeing it, I can't really say anything. The two errors could be related. The one error is a lens jam and the other is for a lens position sensor. My advice would be to get another tech to look at it. I doubt its flat out fruad. It's not worth it for the repair. At least in my opinion.

[@velebithost]

thank you so much for video

[@FixitFrank]

You're welcome! Thanks for watching it!

[@antongaverstrom2916]

Frank dear. I'm sorry to bother you about something so old but it's what I can get. A newly bought second hand W6000 BenQ projector has its own layer of snow(dust!) On the inside but I just can't get into this piece. Any help would be tremendous!! ;(

[@FixitFrank]

Hi Anton. As luck would have it, I literally received a W6000 today to look at. First thing(and the hardest to figure out) is to remove the focus/zoom rings. Once those are off, it will get easier. First thing is stand with the lens facing you. Then rotate the focus ring fully clockwise until it stops. Then turn it just a tiny bit more. It will unlock from the lens assembly. Then it pulls right out. Repeat the same with the zoom ring. Once those are off, you need to remove the 2 screws on the bottom that hold the plastic bit that is behind the focus/zoom ring. Once those are out, the rest will be pretty obvious. I'll have a video of the one here at some point but I can't be sure exactly when. I have a few W6000 vids up from many years ago but I don't think I show disassembly in them. They are old and sort of before I took it seriously.

[@antongaverstrom2916]

@@FixitFrank you are.. I have no words honestly. I thought I was gonna have to give up on my home cinema dreams. I've successfully removed the focus/zoom rings and the lens is bare in a open space. I can feel the shroud letting loose but it seems the power button panel is still attached to something. I'm a bit lost on which two exact screws you mean that's right underneath. I see about 2 behind each other for every 90 degrees on the first glas lens and about 16 behind those. If you could maybe draw arrows to them on a picture? thank you SIRE Two screws away from glory

[@FixitFrank]

kzbin.info/www/bejne/mJKyiWywaNqcoq8 I put up a short showing. The cover came off this one very easily because it had already been off before. The small shroud/cover is around the button panel. It stays put. It takes a little pulling towards you. The clips that hold it are about 5-10mm long. I find that if I pull out on the bottom(6 oclock position on the lens opening) and then gently pull upwards and towards me, the cover pops off. See if the video helps at all. You can edit your email out of the comment now, I saved it.

[@antongaverstrom2916]

@@FixitFrankvery much appreciated sir. I got the shroud off without a hitch thanks to you. I continued trying to get the rest of the top off and it went well until the left side tried fighting me. I almost bent it all off before I realised there are two sneaky sneaky screws center leftside and corner back leftside. I managed to get the center leftside screw out by pulling a thin screwwdriver up from the lamp department but the corner back leftside screw is completely out of reach from any possible angle and it's not looking good. I can barely even see if there is a screw but jammed to all heaven it is. Tips? :((. We're so close now

[@zebrancofilms]

GOOD JOB CAN HELP ME? MY AX33 REC WHIT SCREEN

[@FixitFrank]

That is tough. I am not sure but if I had it, my first checks would be for bad connections.

[@playdoe1890]

Hey frank trying to contact you to see if you would be interested in fixing my Ben q projector. Don’t see any way to pm you

[@FixitFrank]

its on the about page, but you can contact me at [e-mail] (as its typed here).

[@RFFHF]

E61. 10