Sony | Top Features Of The WF-C500 Truly Wireless Earbuds

[@plexusgamer1105]

Been using these for a month now, superb audio for the price offering

[@maria-giulianalatini1724]

how do you turn the damn things on?!

[@SandraTDance]

I'm happy first time trying the 400 they were on sale, good bass and u don't need to turn them up all the way. Good for me they block out the traffic

[@Lordosvk]

The bugest problem with this earbuds are buttons you cant use them while sleeping or with motorbikee heet they get pressed all the time

[@CalicoVaSouthside]

You use earbuds when you’re sleeping? How? You must sleep on your laying flat looking up like you’re in a coffin. I can’t do it, and that’s weird to me that somebody can sleep like that for 8 hours or whatever you sleep you get. Are you dracula or something

[@perseo007]

Im hearing your video in the WF-C500, it sounds very clear a score of 9/10.

[@jackrajan966]

Great video, i have one question though- can one change the settings for each bud? like can you customize in which you wanna put volume control and playback control?

[@LuyoloNkamisa]

Hi there, I recently bought mine and only the left side plays audio but I can however use the control on the righthand side but no audio. Kindly assist.

[@SonyConnect]

Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@amyrobinson267]

I love my Sony WF-C500 earbuds. Recently the left earbud only plays at faint volume in comparison to the right earbud. This was not the case prior. I have reset them, but it still continues. Is there something else I could try, or that I might be missing?

[@carluig]

According to the manual, the led indicator is supposed to turn off automatically after 3 hours of charging, but mine takes a lot longer than that, around 6 hours to turn off. Is it malfunctioning?

[@robotninja530]

How do they turn off? Mine continues to play audio even in the charging case.

[@bobweenie212]

Hey I need help my ear buds are making this static noise when I put my volume up or push play on a video then goes seconds later anyway to fix this?

[@SonyConnect]

Hi ImRobertV, we do apologize for the inconvenience. You may find this article helpful on how to resolve your issue. www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c500/articles/00232102 Regards, -David

[@carolinasilva1518]

Were you able to fix it?

[@bobweenie212]

@@carolinasilva1518 no I just don't use then no more I went to the website and they said they didn't know how to fix it so they wanted me to ship it to them and get new ones but naw

[@hunha991]

I just got these and know how to turn them on but how do I turn them off?

[@mory9581]

I bought it today on Amazon but couldn’t listen any 360 reality audio

[@voyager369]

lost the left this morng😢 trying to search it in search by alert mode unsuccessfully 😭 can anyone help ?

[@MatMike-oj8yu]

Worth every penny

[@logeshwaran8047]

HOW to know battery is full in charging case ? Will red light get turns OFF ?? WHILE CHARGING ?

[@royallstar]

For listening to music which one is better WF-C500 or the headphones WH-1000XM3?

[@SonyConnect]

Hi royallstar, Thank you for your interest in Sony Headphones! You can't go wrong in choosing between these two models. Both of these Headphones delivers exceptional sound quality for listening to music. To help you decide which model to buy, here is a quick overview between the two models: The WF-C500 features our Digital Sound Enhancement Engine (DSEE), high frequency sound and fine fade-out sound are restored to the track for a more authentic listening experience, you can also tailor music to your own taste using the EQ setting on the Sony | Headphones Connect app, ergonomic surface design that fits securely and comfortably in your ears, easy button operation, IPX4 water resistance rating, and up to 20 hours of listening thanks to the handy charging case. And if you need to top up in a hurry, 10-minute quick charging gives you up to an hour of extra play time. While the WH-1000XM3 features HD Noise-Canceling Processor QN1 that lets you listen without distractions. DSEE HX and LDAC audio allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection. Up to 30 hours of battery life, so you'll have enough power for even long trips away. And if you need to charge in a hurry, you can get 5 hours' worth of charge after just 10 minutes with the optional AC adapter. And Adaptive Sound Control that automatically adjusts ambient sound to your activity. If you’d like to learn more about these headphones, please visit: electronics.sony.com/audio/headphones/c/all-headphones Regards, Sam

[@Tushar-yj1tl]

Every time I use these while a call, I’m always getting complaint that my voice is not clear. Any solutions??

[@patehbah9155]

How can i switch them off without putting them in the charging case?

[@Ryanlp100]

Got this today and I am totally satisfied with the sound and fit.

[@SandraTDance]

Dido but the 400 for $30 good bass

[@janehoward5245]

How do I get more bass on the app?

[@tails8574]

Does the Sony wfc500 get any software updates?

[@kaden8561]

Got a pair of these recently and I have noticed that there is a hissing noise that persists when audio plays. When audio pauses, the hissing continues for a few seconds before it goes away. I have read up that many people are experiencing this issue as well. I already tried a factory reset, but it still persists. Is there nothing else that can be done about this problem?

[@SonyConnect]

Hi kaden, we're sorry to hear that. What is the model number of your headphones? Have you tried playing different audio source to isolate the issue? Regards, -David

[@2kplus661]

i have that issue aswell how do you factory reset

[@kaden8561]

@@SonyConnect I tried different audio sources, but any audio that starts playing will cause the hiss. Everything else about the earbuds seemed great, but unfortunately I decided to return my pair because I did not want to compromise on having to bear with hearing the hissing noise. Thank you for responding to my comment though!

[@SonyConnect]

@@2kplus661Hi 2KPlus, We're sorry to hear you're having the same issue. To initialize or Factory reset the Sony Linkbuds, please follow the steps on this link: helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html And if you're hearing a hissing noise during music playback, please follow the troubleshooting steps on the link below to resolve the issue. helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449915.html Should you need further assistance, please reply to this thread. -Sam

[@SonyConnect]

​@@kaden8561 Thank you for your response. We regret to hear that the unit had to be returned. If the issue occur on different audio sources, the unit might be defective. This is usually not the case for our headphones nor the experience we want you to have. If you're looking for a replacement, I'd highly recommend checking out our other truly wireless earbuds. You may visit this link from our website for more information: electronics.sony.com/audio/headphones/c/truly-wireless But I'd also suggest checking out the WF1000XM4 model. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

[@kayydubbjr]

How do I power them off?

[@SonyConnect]

Hi kayydubb jr, Good question! To turn off the headset, put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, and put the right unit of the headset back into the right hole of the charging case. When the headset is set into the charging case, the headset will turn off automatically. REF: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447692.html -Sam

[@kayydubbjr]

@@SonyConnect thanks sam🖤

[@pauledwards8008]

Read the instructions

[@kayydubbjr]

@@pauledwards8008 bro this was 4months ago gng💀😭

[@krishnab3322]

For sound quality which is better Sony wfc500 or one plus z2?

[@eajaykumar]

Don't expect oneplus for sound quality Z2 sound quality is not good high and lows are boosted Not a balanced sound

[@SUSANTANOJ]

Obviously for sound you can prefer Sony

[@gustavolemuss]

How will this Earbuds work for running and going to the Gym??

[@Mango_Ferret]

Personally I think these earbuds are great, great comfort, the headphones connect app is must. The personalization is nice. Only real grievances is that unless I missed something, please make the touch controls a bit more known and not just glossed over

[@carolinasilva1518]

Do you recommend them? I am thinking of getting them but I saw a lot of people complaining about a weird background sound, do you have that?

[@agamer1054]

@@carolinasilva1518 i have that but it doesn't ruin anything imo

[@frank03s]

Left ear, touch once to increase volume at 1 level a touch Hold to decease level, release at desired level

[@redblazer29]

How do I find them if I've lost them?

[@angeliealasagas9242]

What to do pls 😭 The right ear bud has no sound. It's new but it accidentally drop from my right ear and no sound now, not sure if it's the reason 😭

[@SonyConnect]

Thank you for contacting Sony support. We are sorry to hear what happened with your Sony earbuds. Please initialize the headset to restore factory settings, you can access the following link for more details: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html We also recommend that after the reset make sure the earbuds are fully charged: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447702.html Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@angeliealasagas9242]

@@SonyConnect Had a hard time connecting the right bud when I opened from the box. It wasn't tested from the shop where I bought it. It was connected but now the right bud isn't working. I bought it from the city 2 hours away drive in the bus (kinda far) Just bought it this month. Can they still replace it? If it's more than 7 days? Can't go back in the city right away. 😢 I already tried the resetting following the link you provided but still no sound in the right bud.

[@SonyConnect]

Hi @@angeliealasagas9242, Thank you for getting back to us and we're sorry if the issue not resolved. For further assistance, please contact our product specialist. us.esupport.sony.com/support/s/support-contact Hope to hear from you soon, David

[@hardeepsokhey]

Is there multi point connect feature ?

[@SonyConnect]

Hi Hardeep Sokhey, Thanks for your inquiry. The WF-C500 does not support multipoint connection. Multipoint function is supported by the Sony WH1000XM4. For more information about our amazing headphones, please refer to our official website: electronics.sony.com/audio/headphones/c/all-headphones Hope this helps, -Ralph

[@baspyHQ]

The annoying thing about these is that not even 2 days in use is having big trouble with Bluetooth connection and doing a lot of audio skipping, my phone is in this case also a brand new Xiaomi Redmi note 12. Idk if the skipping is caused from my phone or the earbuds but the skipping happens randomly like the revo's hubless E-Bike. It just happens randomly.

[@sperbarcaable]

how I can know the remaining battery for the case in the apo I can't find it ??!????

[@SonyConnect]

Hi sper barca, Thanks for visiting our comment section! You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case. When you remove the headset from the charging case, the voice guidance indicating the remaining battery charge of the headset can be heard via the left and right units of the headset respectively. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged” The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Use it as a rough estimate. When the remaining charge becomes low, If a warning beep sounds and the voice guidance says, “Low battery, please recharge headset”, charge the headset as soon as possible. When the battery becomes completely empty, a warning beep sounds, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off. Refer to this link for more details: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447704.html I hope this helps! Jay

[@AishuweryaPrasad]

Do these earbuds notify us who is calling ? We get the voice notifications in AirPods..But not sure if this feature is there in WF-C500 model.

[@SonyConnect]

Thanks for your question, Aishuwerya. The WF-C500 do not have a caller ID function. If you receive a call while wearing the earbuds, it will ring in the WF-C500 but you would need to check your phone to see who is calling. For more details, you may find this link helpful: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447715.html Regards, Jess

[@grustniy_poc]

I got the instant flasing diode on the charging case and it's don't stop flashing Are the headphones broken?

[@SonyConnect]

Hi Max Shutkov, Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@adhilarshath2111]

Just Today I've bought this . Such a great sound effect but how to pause it ?

[@SonyConnect]

Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@kzs-]

My sound is muffled, any tips?

[@James-hq9ps]

How do you locate stolen earbuds?

[@williamsurya2508]

hi, does this work if i use NW A55 walkman? Planning to use this one for running, but I don't know if the connection will be stable when i put the walkman in my pants pocket as my current bt iem struggles to play smoothly if the walkman is on my pocket

[@SonyConnect]

Hi William, Thank you so much for your interest in Sony's WF-C500! Absolutely, yes. These Truly Wireless Earbuds will perfectly work with our NW-A55 Walkman. The WF-C500 features a Bluetooth chip, which transmits sound to left and right ears simultaneously, coupled with optimized antenna design, ensures a stable connection and outstanding listening. The human body can block the antenna of the Bluetooth device causing sound to cut out. To avoid this, you will need to bring the headphones closer to your Bluetooth device. You may find the following articles helpful in case you will encounter a Bluetooth connection problem: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c500/articles/00232102 helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000445763.html If there's anything else we can do to help, please feel free to reply to this thread. I hope this helps! - Romeo

[@ashrafvemx1666]

But you can't use your walkman's Equalizer.

[@MuhooziColin]

Someone help me here,my sonyWF-c500 case won't stop flickering after i take out the earbuds

[@SonyConnect]

Hi Ruhayana Mutambuuka Oyo, We're sorry to hear the issue you're having with your Sony headphones. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, David

[@ironmendm9]

so I have the white version of these headphone, but the back of the box says made for iphone . does these not work for android phones? people on amazon reviews are complaining about not work with androids.

[@basicmango8972]

They should work on Android. I connected them to my Android phone

[@SonyConnect]

Hi ironmendm9, We apologize for any confusion. The WF-C500 should also work on Android Smartphones. Hope this helps! -Sam

[@vamsipulavarthi]

Is it touch to answer calls or button( clicking hard to answer)???

[@SonyConnect]

Hi Vamsi, Thank you so much for your question. The WF-C500 uses a button to answer an incoming call. You can use either the left or right unit to perform the following operations: • Press the button once to answer a call. • Press and hold the button for about 2 seconds to reject a call. Note: When using only one unit of the headset, operate the unit you are using. For more details, check out this link: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447712.html Should you need more information, please feel free to reply to this thread with your current location so we can best assist you. Hope this helps, and thanks for considering Sony! - Romeo

[@juzlys]

Does this model works with Siri commands

[@rootshaw]

Hello, I am having an issue with this buds. My one buds battery always die quickly than other one. Like sometimes right bud battery die 2 hour before than left bud, while other time vice versa. Can you please help me with this?

[@SonyConnect]

Hello Root Shaw, Thank you for reaching out. We are sorry for the inconvenience. Depending on the settings for the headset functions and the usage conditions, the speed of energy consumption for the battery may vary between the left and right units, but this is not a malfunction. Additional information: If you set the following functions, the available operating time of the battery becomes short. • Equalizer • DSEE • Sound quality mode during Bluetooth playback: Priority on sound quality - If you set the equalizer and DSEE at the same time, the available operating time of the battery becomes even shorter. We appreciate your input. Should you need more technical assistance, please feel free to reply to this thread. Best regards, Romeo

[@rootshaw]

@@SonyConnect Thank you Romeo. I was worried that there was something wrong with my buds. I do have DSEE and equalizer turn on at the same time. I need to change that. Thank you for your help.

[@nahk687]

hoe many hours does each of your buds extract when using both DSEE and equalizers? Besides, what volume levels do prefer to listen?

[@SonyConnect]

​@@nahk687 Good question! When DSEE is set to Auto, the maximum operating time during music playback time is around 10 hours. Also, If you set the equalizer and DSEE at the same time, the available operating time of the battery becomes even shorter. Please note: Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions. REF: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447703.html Regards, Sam

[@SuzaideeMohdShom]

you having issue just like my previous TWS earbuds. Just sent to Sony for checking. If it's still under warranty, just claim for repair or replacement unit

[@deadbear544]

Am i able to just leave the earbuds in the case while i sleep and not worry about it overcharging?

[@SonyConnect]

Hi User name :], thanks for your question. The headset and the charging case contain built-in lithium-ion rechargeable batteries. It is safe to leave the earbuds in the charging case because charging stops when the lithium-ion battery is full. So there is no need to worry about having your earbuds or charging case at risk of being overcharged. Please reply on the thread if you need or would like additional support. Regards, Jess

[@dayzr420]

I LOVE THEM!! I only need one they are so good.

[@allmighto5162]

are the buds compatible with windows 10 ? . unable to pair them with my laptop

[@SonyConnect]

Hi Allmighto, Thank you for the inquiry! Yes, the WF-C500 is fully compatible with windows 10. Check this link for more details. helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000448417.html Regards, David

[@steve410]

The earbuds turn on but sound only comes out the right side not the left. Any solution?

[@SonyConnect]

Hello Steve s! Thank you for contacting Sony support, we're sorry for the issue you're having with your Sony earbuds. Please provide us with the model number of your Sony earbuds, so we can better assist you to solve the issue. Please refer to this link for the steps on how to locate the model number, www.sony.com/electronics/support/articles/S1F0264?layout=standalone. We're looking forward to your reply. Regards, Gerson.

[@steve410]

@@SonyConnect thx for the reply, I made a case with support and will be shipping them in to exchange for a new pair

[@raphmahrez1271]

Does the 369 lose only works with streaming apps ?

[@SonyConnect]

Hi Raph, Thanks for the inquiry! Are you referring to the 360 Reality Audio feature? If yes, the 360 Reality Audio requires subscription to compatible online music services/apps to work. For more information about this feature, please refer to the link below. Thanks! www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c500/articles/00233344 Regards, Sam

[@sperbarcaable]

hi is all sony wf-c500 written in the back , made for iphone, I own android phone is their version for Android phone if yes can you send me the link to buy it ?????????

[@hackersssss1578]

Black one works with android

[@sperbarcaable]

@@hackersssss1578 are you sure?

[@SonyConnect]

Hi sper barca, Thank you for your interest in the WF-C500 Truly Wireless Earbuds! The WF-C500 is compatible for both iOS and Android Smartphones. And to purchase these earbuds, please refer to this link: electronics.sony.com/audio/headphones/truly-wireless/p/wfc500-b You may also refer to one of our authorized dealers at electronics.sony.com/retailers. Hope this helps! Regards, Sam

[@faezeenrahim4340]

After unboxing how many hours I charge this, is there any need to charge before my first use?

[@fkw1239]

charge it fully

[@faezeenrahim4340]

@@fkw1239 thankyou 🫂🤍

[@raihanshrk1955]

How was the bass? I used to use wired earbuds from sony. I forget the type but it was good. Sadly it wasnt last longer due to wirey thingy.

[@SonyConnect]

Hi raihanshrk19, They have good bass quality. You can also adjust the sound quality in the Equalizer setting according to your preference using the Sony | Headphones Connect app. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Vincent

[@raihanshrk1955]

@@SonyConnect aight. I might return my jlab. Probably will go for this. Hope this a good bet.

[@raihanshrk1955]

@@SonyConnect hi bought it yesterday. First impression. It was good for hip hop/ electronic/ dance music. Really. However, do you know what the best eq setting for rock music?

[@SonyConnect]

​@@raihanshrk1955 Thank you for purchasing the Sony WF-C500! We recommend installing the Sony | Headphones Connect App on your mobile device and use the built-in EQ of the app to choose the sound quality that matches the genre of the song. When you select [Equalizer] from the Dashboard, you can select the sound quality presets. The sound quality presets that you can choose from the app are the following: Off, Bright, Excited, Mellow, Relaxed, Vocal, Treble Boost, Bass Boost, Speech, Manual, Custom 1, and Custom 2. If you're listening to rock music, I would suggest choosing between Bright, Excited, Treble Boost, or Bass Boost. But I would also encourage you to choose Manual and adjust the sliders accordingly to fine tune it to your personal preference. Hope this helps! REF: helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html Regards, Sam

[@raihanshrk1955]

@@SonyConnect tried them all already. Any suggestion for the eq? Been playing around with the eq, still I havent got the right set, or preset.

[@plasticbudgie]

Do you have to have the app for these headphones ? As my father in law hates modern technology but his phone has blue tooth doesn't have play store etc. If not can anyone recommend something else ?

[@Stabbingparrot]

yes it works without the app, altough some Features cant be used, but base features work. They also connect to old devices, so it should work with older phones

[@kosmozaini9813]

How battery full case

[@TheMRpredatorwolf]

Maybe i missed it, but can i use left earbud independently?

[@SonyConnect]

Hi Cybend R-P , Thank you for the inquiry! Absolutely! So, for example when listening to music with one ear, if only the right unit is worn in your ear, use the button on the right unit to play music. In this case, adjust the volume on the connected device. You can also enjoy hands-free calls even when you are using only one unit of the headset. When you receive an incoming call, answer the call with the unit of the headset you are using. If you remove the other unit of the headset from the charging case while you are talking with only one unit, you can talk with both units. More details: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447720.html Hope this helps! David

[@sleepyfox7671]

I love Rtings. They show that these earbuds are perfectly balanced, as all things should be

[@sleepyfox7671]

@AloneWolf1 Thank you for noticing

[@juanpablocalanoce7861]

Hi. I can't connect my headphones to my MacBook. Headphones don't show up. What can I do? I already connect them to my android phone and I didn't have that issue.

[@SonyConnect]

Hello Juan Pablo, Thanks for reaching out to us with your concern, and we apologize for the inconvenience. Could you please tell us the exact model number of your Sony headphones and your current location so we can best assist you? We are looking forward to your reply. Best regards, Romeo

[@GotuUmraniya]

Few questions i have ordered this and will be able to use it tomorrow, i have downloaded connect app, do i need to keep the app open when using features like dsee or i can enable dsee and close the app? i will be using this mainly on laptop and mobile, when dsee is enabled, does this work with laptop too or only in android phone? 360 audio is not available in amazon music here in India as amazon unlimited is not applicable here so is there any source to experience 360 audio, thanks.

[@SonyConnect]

Hi Gotu, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam

[@YOJAYO]

Cool! Sick I have these they sick!

[@nanakay4078]

The charging case starting blinking for no apparent reason and it doesn't seem to charge when plugged in nor does it charge the Earbuds when I insert them in. Any help Sony? Also no, the temperature around isn't abnormal. - a frustrated customer

[@SonyConnect]

Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@dreamwish286]

I like these earbuds, but yesterday they stopped charging. I’m not sure how to fix it. I’ve tried cleaning the earbuds and case, I’ve used other outlets (which all work fine charging other things), I’ve tried charging it through my laptop, and possibly more. The orange light on the case is constantly flickering, and whenever I plug the case in, the earbuds will flash orange for a moment and then stop. I think it’s a problem with the case (since I’m pretty sure flashing orange means low battery, and it’s been flashing orange for days now) but I’m not sure. Does anyone have any recommendations?

[@SonyConnect]

Hi Dream Wish, We're sorry to hear about the charging issue that you're having. If you're unable to fix the issue by performing the steps that you've mentioned, let's try to further isolate and resolve the issue by following the troubleshooting steps on this link: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000445822.html Should you need further assistance, feel free to reply to this thread. Thanks! Regards, Sam

[@MuhooziColin]

i have the same issue here

[@jaikeneal6516]

Hi, are these compatible with Samsung phones, ordering in a few days, thank you

[@SonyConnect]

Hi Jaike Neal, Thank you for your interest! Yes, the WF-C500 earbuds are fully compatible with your device. Regards, David

[@AjayKumarofficial]

I lost my XB-700, looking for an equivalent or better. Can I go for this one? 360 Audio supports iPhone ? I am looking for 1. Mind blowing - Unbelievable Audio quality (Top Priority) 2. Durability 3. Satisfactory battery.

[@Solocasualgamer]

Wf500 or xb700 which is best

[@relaxlab8637]

Will these launch in India?

[@SonyConnect]

Hello RELAXLAB, thank you so much for your inquiry. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

[@nahk687]

check flipkart

[@aaronpatel3179]

Wearing it in my ear feels like it’s hanging out, any way to fix it?

[@SonyConnect]

Hi Aaron, This is not the experience that we want you to have. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000445573.html Please reply on the thread if you need or would like additional support. Hope this helps, -Ralph

[@Matth3w-wil]

i had that problem but all i needed to do was switch out the size of the rubber part to a smaller size. if that doesn’t work then get the biggest one on and if you threw those rubber things out then…. idk.

[@vikyosa4651]

I love it❤❤❤

[@megorra]

I've NOT been using these for a week since I bought them as it's impossible to disable the damn things from connecting to Google Assistant and only able to listen out of the left ear. I've spent a week googling all the help I can just to get them to work with my Samsung A20e phone - switching off Google Assistant and every other setting possible on the phone and wasting a lot of time getting nowhere. I wanted some earbuds - not all this hassle. Nothing has helped and I'm stuck with one-sided earbuds and an app I don't want. Not Good!!!

[@marcusduff2124]

No wireless charging?

[@mindoftutorials]

Does it work with android ? And does it perform the same on android?

[@SonyConnect]

Thank you for contacting Sony. We're glad to help you with this inquiry. The WFC500 is definitely comparable with an Android smartphone. You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function. Please access the following link for more details when connecting to an Android: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447697.html Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@hayden7145]

Can I use it while working out?

[@SonyConnect]

Hi Hayden Hamilton, Thanks for your interest in the WF-C500! Yes, you can use it outdoors or while working out. The earbuds have an IPX4 water resistance rating against splashes and sweat. I hope this helps. Regards, Jess

[@madmartigan3921]

Nope, totally illegal.

[@adrienschoon1521]

It did not tell how to turn it back on

[@MrMishbah]

is it compatible with macbook?

[@SonyConnect]

Hi Munir, Thanks for your inquiry. Yes, the WF-C500 can be paired with a Mac computer (macOS version 10.15 or later). For more information, please refer to this link: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000448418.html Please reply on the thread if you need or would like additional support. Regards, -Ralph

[@sameerrajakumar]

How do I set up these earbuds via the app for crystal clear sound cause I listen to different genres of music using the earbuds?

[@SonyConnect]

Hi Sameer, thank you for your inquiry. To ensure optimal listening experience with your Sony WF-C500, make sure you have downloaded the Sony | Headphones Connect App, then you can choose the sound quality that matches the genre of the music that you're playing by going into the [Equalizer] settings from the Dashboard. For more information, please refer to the link below: REF: helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html You can also set the [Sound Quality Mode] to [Priority on Sound Quality] which prioritizes the sound quality. REF: helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html Hope this helps! Regards, Sam

[@raihanshrk1955]

Please answer to my question on my latest reply. Also, I want to ask you the sound quality kinda changes If I listen through youtube, spotify, and souncloud? Does this earphones adjust to those three platforms?

[@gundaveda1425]

Does this suitable for 13 pro max ?

[@SonyConnect]

Thank you for contacting Sony. Thank you for the inquiry! The WF-C500 works well with Android and iOS devices. Also, we recommend the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. helpguide.sony.net/mdr/hpc/v1/h_zz/index.html Regards, Ivan.

[@dekunutsocarina]

Requesting bigger sound, anc, and wireless charging for the next c500 upgrade.

[@mhassanraza1]

Hey, how do I connect these to my Macbook? I've tried to simply bluetooth pair, but the earphones never show up on the Mac!

[@SonyConnect]

Hi Expired Dreams, We're sorry to learn you're experiencing an issue pairing and connecting the unit to your computer (Mac). Follow these steps to isolate the issue. • Set the headset into the charging case. • Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. • Remove the headset from the charging case to enter pairing mode on this headset. For instructions on how to pair and connect with a computer (Mac), please refer to this help guide link: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000448418.html If pairing cannot be done, resetting the headset may also help resolve the issue. helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449911.html Please reply on the thread if you need or would like additional support. Regards, Jess

[@juanpablocalanoce7861]

Could you solve it? the same thing is happening to me

[@SonyConnect]

Hello Juan Pablo, We already replied to your other post. Please check your notifications or visit the link below so we can further assist you. kzbin.info/www/bejne/jpqyhHuwZ5eGjbM&lc=UgxoglGs5a5STXQTOMF4AaABAg Best regards, Romeo

[@Matth3w-wil]

late comment but perhaps at that time you may of connected it to your phone first before doing it on you Macbook so it just auto connected to your phone and wasn’t available on the macbook because it was already in use. or perhaps you just turned the bluetooth off your phone at those times and never put it in the case which if that is so, you should of put them back in the case and took them out again since its easier than holding the earbud button for bluetooth roaming and it resends the bluetooth signal out again to possibly show up on the computer. if that doesn’t work then idk because those were just some of the mistakes i made before but figured out the solution of them.

[@mhassanraza1]

@@SonyConnect Hi Jess, I have now followed all the steps you have listed, but unfortunately, I am still unable to see the headphones appear on my macbook. All other items are showing up just fine on my laptop!

[@joypadb]

Can these connect to the PS5?

[@SonyConnect]

Hi Joypad B, Thanks for your inquiry. These headphones require the A2DP Bluetooth profile for Bluetooth audio. Sorry to say that PS5 does not support A2DP. We recommend using headphones that are designed for gaming consoles such as our PlayStation headsets for optimum performance. For further information about compatible Gaming Headphones, please visit the PlayStation website. -Ralph

[@AmirKhan-pt7zd]

Which one is better for call quality 1. This one 2. 1000xm4 Please reply

[@SonyConnect]

Hi Amir Khan, thank you for your question. Are you referring to the WF1000XM4? If, both the WF1000XM4 and WF-C500 performs very well when used for calls. With WF-C500, conversation flows freely with easy hands-free calling, now clearer than ever with a high-quality built-in microphone. While the WF1000XM4 has Precise Voice Pickup Technology uses beamforming microphones and a bone-conduction sensor to allow the WF-1000XM4 headphones to pick up your voice clearly and accurately for hands-free calls-at home, in a cafe, or wherever you are. I hope this helps. Erin

[@kuriensam8031]

What about ANC?

[@SonyConnect]

Hello Kurien, Thank you so much for your inquiry. Unfortunately, the WF-C500 Truly Wireless Headphones doesn't have noise canceling function. These compact Truly Wireless Headphones are designed to provide high quality sound with long battery life, sound customization, ease of use and water resistance for go-anywhere music entertainment. If headphones with Noise-Canceling feature is your priority, then we recommend the WF-SP800N, WF-1000XM3, or the WF-1000XM4. To more about their specifications & features, please visit the link below and click on each model: electronics.sony.com/audio/headphones/c/truly-wireless Should you need more assistance, please feel free to reply to this thread. I hope you find this information to be helpful! Best regards, Romeo

[@akashjoe2515]

@@SonyConnect sounds fair because buds that have anc at this price point have bad sound or even if they have good sound then anc is bad or even if both are good then their battery or something else sucks soo these are good but the build quality should have been good because it feels like cheap plastic. Other than that these are the best for sound quality.

[@IwantitIgetitfun]

They fit very well but the bottom on them is a little bit difficult to lay or fit them in ears. The sound when I play music, is not so good. Better to listen to podkast with them. The materiell feels cheap bit price not bad

[@jonathangarnica6513]

How do you turn them off

[@fkw1239]

disconnect the bluetooth from the app, and put them back on the case

[@jidde8473]

My left side is not working.. anyone also has this problem?

[@SonyConnect]

Thank you for contacting Sony. We apologize for the inconvenience you're having. To isolate this particular issue, please initialize the headset, and pair the headset and the device again. Please access this link for more details: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html Hope this helps! Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@jidde8473]

@@SonyConnect got it fixed now... I'm enjoying it.

[@SagarParte95]

I hope they support to both Android and ios

[@SonyConnect]

Hi Sagar Parte, Thank you for the inquiry! The WF-C500 works well with Android and iOS devices. Also, we recommend the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. helpguide.sony.net/mdr/hpc/v1/h_zz/index.html Hope this helps! David

[@arseneintwari6438]

Do they have noise cancelling???

[@sabarivishnujayanthanjaikr4653]

Audio quality is perfectly satisfying but the microphone is not that good. Am I the only one facing this?

[@dewdropzzz3719]

Hi this earbds supprt all phone pls reply

[@SonyConnect]

Thank you for contacting Sony, we're glad to help you with this inquiry. Absolutely yes, if your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can adjust the volume, etc. For more details, please access the following link: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000447697.html Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@dlcmedia2249]

@@SonyConnect A case of a missing Charging box, what can one do ?

[@SonyConnect]

@@dlcmedia2249 Thank you for contacting Sony support. We're glad to assist you. We'd like to know more about the issue you're having and help you out, please provide us with a brief explanation of the specific issue you're having, so we can better assist you. We're looking forward to your reply! Regards, Ivan.

[@talalbyt]

40 years and you at Sony couldn't achieve multi-connect feature like Jabra!!!

[@aaronnichols2088]

Then why are you here

[@SuperRiya16]

❤ them

[@bulldogms]

Good but cumbersome controls.

[@Letsgetbusy293]

Nevermind using them laying down one side will turn volume down other side will stop your show garbage

[@yeseenyeseen5289]

Mahammad yaseen I love my sony I like my sony

[@pauledwards8008]

I don't like the sound of voices. Also they feel like they are going to fall out and I have to check every few minutes.. xmes are better sound wise.

[@janehoward5245]

Right now there is no bass. Thx

[@MultiJacky1986]

Very Bad experience with whatsapp call on my Samsung phone.am disappointed with this buds. U should add that feature too, otherwise inform this is only for iPhone,this buds Not recommended for android users. Thank you.

[@SonyConnect]

Hi Alias Jacky , We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. The WF-C500 is fully compabatible with both Android and iOS devices. To isolate the issue, please initialize the headset to restore factory settings. Here's the link on how to. helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000449912.html If you are unable to resolve your concern, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support” Regards, David

[@pauledwards8008]

Finding it almost impossible to take pictures of my ears!!

[@Hawks6348]

There is no way you have been designing earbuds for the last 40 years. Earbuds did not exist 40 years ago.

[@Lolwut2323]

Would be cooler if Sony allowed us to connect them to our gaming platforms. I am sick of having to buy extra shit when things don’t work as they should. Fucking dumb.

[@enthoo7902]

Tailored towards consumers with more active lifestyles, yet omits one of the most important control features for a consumer with an active lifestyle. What? Its a shame at how Sony got the design so right with having useful buttons instead of worthless touch pads that never register any inputs, but doesn't allow the control functions to be remapped. I can only play/pause through the right earbud. Literally the one and only reason why I'm returning them. Defeated the whole purpose of me buying them. So far my old $30 Skullcandies beat out Soundcores Liberty Pro 3s and Sonys WFC500 in terms of actual usefulness. The sound quality is not far off from the Liberty Pro 3s, but still not justifiable for the price when cheap $30 buds sounds virtually identical with custom EQ settings on my phone then... Unless you have 1 of the 5 apps that nobody has ever even heard of that supports Sonys 360 audio. $100. HA! Pathetic.

[@SonyConnect]

Hi Enthoo, Thank you for the feedback on your experience with the WF-C500 Truly Wireless Earbuds. If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. You can use the button on the right unit to perform the following operations. Play/Pause: Press the button once briefly. Skip to the beginning of the next track: Press the button twice quickly. Skip to the beginning of the previous track (or the current track during playback): Press the button 3 times quickly. You can use the button on the left unit to perform the following operations. Increase the volume: Press the button on the left unit once during music playback to increase the volume by 1 step. Decrease the volume: Press and hold the button on the left unit during music playback to decrease the volume continuously. Release the button at the desired volume level. REF: helpguide.sony.net/mdr/wfc500/v1/en/contents/TP1000445840.html And to ensure optimal listening experience with the Sony WF-C500, make sure you have downloaded the Sony | Headphones Connect App, then you can choose the sound quality that matches the genre of the music that you're playing by going into the [Equalizer] settings from the Dashboard. For more information, please refer to the link below: REF: helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html If you're looking for a replacement, I'd highly recommend checking out our other truly wireless earbuds. You may visit this link from our website for more information: electronics.sony.com/audio/headphones/c/truly-wireless Regards, Sam

[@Varsha-o4z]

Glad to not to see made in china on product 😅