Sony | TV Troubleshooting Tips

[@rchilds59]

I did the simple restart from my remote and it worked like a charm! Thank you for the very helpful and informative video. I've been a loyal Sony customer for over 40 years now.

[@SonyConnect]

Hi @rchilds59, Thanks for sharing your experience with us. We are glad you enjoy our products. Cheers! Gerson.

[@landscapingspecialist]

Restart FTW! Quite a testament to Sony too. I’ve had this tv going on 4 years and have not needed to do this until now. Wasn’t aware that turning it off is different than a restart.

[@moonshadowrising]

I would never buy a Sony Bravia, only got the tv last week and this is the second time its gone black screen and cant get it to come on with picture this time.

[@kingsleyoffor6752]

Am experiencing same sometimes

[@Nathann556]

@@moonshadowrising the bravia 9 has blown me away. Best TV I have ever owned

[@Godisgood12-f5c]

My same sony Bravia problem

[@terryloewenberg2764]

I'm on my thrid Sony 65" Bravia 8 and experienced TV speaker issues on all of the TVs. The only suggestion from Sony tech support is to factory reset the TV that is NOT a solution. I lose TV speaker sound regardless of input including all external inputs. This happens at least once a week. The next step will be to return the TV and purchase another brand. For the record, I've owned Sony TVs consistently since the days of the original 12" Trinitron. Until Sony resolves the sound issues with their Google Smart TVs, my suggestion is to buy something else or you may eventually become as frustrated as I. Addendum: Since posting, I have not experienced any more events. However, I have made one change to the Fire Stick external input setting. I changed the audio setting from “Auto” to “PCM” as recommended by Sony.

[@ranjanchauhan2467]

I nvt buy any sony product again i have sony bravia x75l last month and black screen issue

[@SonyConnect]

Hi @ranjanchauhan2467, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA X75L TV! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@terrilocke6225]

My Sony Bravia power light blinks but tv picture doesn’t turn on. I’ve done all the troubleshooting correction steps I possibly can. What next?

[@azen7505]

Mine too

[@mrsmap50]

My tv is now connected to the internet following your instructions. Yay!

[@Neil-pr1rb]

I normally never get extended warranties' but I did when I bought my Sony 4.8 years ago. Thank God I did. Mine is on its third repair and they gave me a full refund for a new TV. Everything in my house including my radio is Sony and works well but my TV made this disabled pensioner cry a few times. Well this time I'm going to buy a small full HD laser projector. I'm hoping the folks at Sony can give me some tips. I realise I'll have to add dollars to my refund but I reckon it will be worth it. Cheers folks.

[@andytrimbach2006]

Just got a new Bravia 3 7 and 9. I use direct tv wifi to connect. When I turn my TVs on it stops the process and goes to Google tv then back to my direct tv. Very strange. Takes like 3 min to basically turn on a new Sony tv. Is there an option where I can turn off the Google tv so it doesn’t run through all that. ? Thanks.

[@SixStringHarmonies]

The most recent Android TV software update absolutely destroyed this TV - Bravia 4K UR3 (A8H). Functioned beautifully until that software update. Now it freezes, runs slower than a Mac from 1998 and features all manner of ridiculous bugs across all apps.

[@SonyConnect]

Hi @SixStringHarmonies, We are sorry for the issue that you're having with your Sony BRAVIA A8H TV! Please follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00202125?cpint=spt-tv_triage_00200862_freeze For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@robertconrad7521]

I just received my new Bravia 8 65” tv today and it’s having issues with stuttering on KZbin 4k demos. My A80L had zero issues even a few hours before setting up my new Bravia 8. Also the gradation is terrible on solid images. I see The “smooth gradation” feature has been removed from the picture settings menu. I need help!

[@MyaserIbrahim]

Hi, thank you for this great video, i have a problem with my home screen, where it is showing icons on the left side of the screen, and all of the tabs and menus on the top of the screen have been disappeared, and the home screen is not interactive anymore, is there any solution that I can have a home screen like what you are showing, where I can chose apps tab from top of the screen instead the left side icon mode that I have after the reset 🙏

[@SonyConnect]

Hi @MyaserIbrahim, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV. Please provide us with the exact model number of your TV, so we can better assist you. You can use the link below for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264 We're looking forward to your reply! Regards, Gerson.

[@MyaserIbrahim]

@@SonyConnect thank you so much, it has been solved already

[@MyaserIbrahim]

The other issue is: the last update I got, it was 2021, are you guys sure that we don't need any more Android update or any security update my TV is: Model Sony BRAVIA 4K UR3

[@MartinGonzalez-s6o]

I really like my sony xbr-55x800h. I have to say that the pass 6 month it has been freezing. I have been thinking about an upgrade is size from 55" to 65", possibly 70". Plus I want it be an Oled or a Qled, Oled seems better. As far as another Sony after all the freeze-ing lately, I am thinking about a different brand altogether.

[@mitsuendealairde8938]

If you are watching on tv channels, scrolling channel freezes because there might be double channel scanned ( e.g 5.1,5.1, 5.2 etc), you shoud go to setting and hide the extra channel (e.g. 5.1 thus only one channel is left) this will smoothen the tansition to differnt tv channels..

[@djm7038]

Went through all the steps to turn of closed cap. on my Bravia and still appears on my apps. Any help out there? T.V. is 6 months old.

[@shanew7361]

What's weird is that when I click on display and sound on my Bravia B9, it automatically takes me to HDMI input 4. When I'm on Google TV For You, the sound and video don't do a preview it's just a static image with no sound. Is this normal? And i don't even have the option menu to select reset.

[@Matsukara]

HI i am having Sony bravia kdl-32ex523 that is not turning on, no light, nothing just totally dead and the reason was my pigeon jumped on the right side facing the TV and piss on it, to was clear that the mark was on the power supply board! i believe a shot circuit happened still not quiet sure i open my TV every thing looks perfect nothing suspicious .. very low buzz at the power area i don't know if this thing is normal. i live in a country with shitty costumer support, i am looking to replace the parts but it seems there is no new power supply board and main board which make me worried to order used one. any suggestion? thanks for the video

[@pierre5539]

just replace sony, mine shut down for no reason then flashed red for hours i tried everything still nothing. im going to buy Samsung or hisense

[@YasinTube84]

@@pierre5539 i don't know about hisense! but Samsung!!! bro make sure about service after sale (ex employee), south korea make good marketing but crap quality (of course everyone have bad and good luck)

[@waymonwhite6720]

My Bravia 65 inch tv have problems staying connected to my sound bar (Bose 600) and now the s2000 sound bar. Some times I can’t get any sound from the sound bar and other times the sound goes out during watching a program periodically about every few minutes and then come back on. I’m under the suspicion the TV is bad and not the sound bars. I’m open to your help or recommendations.

[@SonyConnect]

Hi @waymonwhite6720, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates. You can also follow the guide provided on the articles below to help troubleshoot and resolve this audio issue: www.sony.com/electronics/support/articles/00137387 www.sony.com/electronics/support/articles/00020051 Regards, Gerson

[@Thug1605]

I have a sony x950h and it freezes too much and starts to lag more frequently. I hope this works cause I know what I won't be buying anymore if it doesn't.

[@SonyConnect]

Hi @Thug1605, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA XBR X950H TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit: www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/xbr-65x950h/software/00301764 You can also follow the guide provided on this link to help troubleshoot and resolve this issue: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x950h/articles/00202120 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson

[@RobertSchelling-s7c]

I have a Sony Bravia and all of a sudden the talk back came on and I can't get it to shut off even though it says off in the settings. Any ideas how to get it to shut off?

[@TheKiledo]

Tv has to stay on and stop turning off and on. Second Sony with same issue in the last 4 years. Had to pay for it all to get looked and “repaired” with no help from Sony or product coverage for the faulty tv’s they put out. Worst customer service and even worse product.

[@BrainHurricanes]

When we plug in our Sony playstation 1 into the yellow AV (3.5mm jack) with the cable (yellow/white/red cinch to 3.5mmjack), the TV sees the AV input, but with the ps1 turned on, the TV still says "no signal, check connections". We also tried another av ps1 cable aswell as another cinch to 3.5mm jack. What could be the problem ?

[@faizalrahaman1367]

My Sony KDL 49S5100 has no pic no audio but power light is on. Any help or suggestions?

[@ljfarraher]

Have a single intermittent white flashing horizontal line in the exact same area of the screen and have tried everything here, but still seeing this flashing line across the screen. It is the 2024 Bravia 8 XR65A80J. It started after a power brownout which I don't think a surge protector helps on those. Really shows on black or dark screens. Diagnostics shows nothing wrong when using that help option. Resetting, unplugging all hdmi accessories, power reset, etc. and nothing. Even using the Sony apps instead of Roku so I know it's not external. It's like a lightning bolt starting left to right. Any ideas as it is now off warranty?

[@SonyConnect]

Hi @ljfarraher, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA XR65A80J TV. We also appreciate your effort in performing some troubleshooting steps. Please use the guide provided on this link to help troubleshoot and resolve the display issue that you're experiencing with your TV: www.sony.com/electronics/support/articles/00032635? If the issue continues after completing the troubleshooting steps, your TV may require repair. Go to Product Repair. us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@edithhudson743]

Why can't I get support???

[@robertfusselman8108]

Our issue is with our Sony Bravia OLED TV is we watch Netflix and Hulu alot and it tends to freeze where we can't do anything even turn the TV off without unplugging it from the wall do you have a video that can help me better understand what to do please? Thanks😊

[@SonyConnect]

Hi @robertfusselman8108, Thank you for contacting Sony support, we are sorry for the issue that you're having with your Sony BRAVIA TV. Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for new software updates. You can also follow the guide provided on this link to help troubleshoot and resolve this issue: www.sony.com/electronics/support/articles/00230347 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson

[@TheContrariann]

Sir, What about Dead Pixels and Vertical light bands ???

[@BABUJIKATTA1988]

Hi, I am currently using a Sony X82L Bravia 65". The problem I am facing is I can't control the volume with the TV remote when connected to Digital to Analog converter. Could you please resolve?

[@JaneHenderson-g9y]

Recently purchased my first OLED tv (Sony A95L). The screen looks smudged. I've read that you shouldn't touch it, but instructions for cleaning say used distilled water on a microfiber cloth. How do I apply that cloth to get rid of the smudges without touching the screen???

[@SonyConnect]

Hi @user-ye2it7qb2g, Thank you for contacting Sony support, we're glad to assist you! Please follow the guide provided on this link to clean your Sony A95L TV. Be sure to follow the steps carefully to avoid damage to your TV. www.sony.com/electronics/support/articles/00167099? Regards, Gerson

[@EdenC13]

Sling tv not working when trying to set up tv shortcut button. It says feature not available. Any help on this?

[@kotschsve]

I have a brandnew Sony A95L, i Do get the insufficient storage message when trying to install an App although i have 14 GB free. I can't get rid of the message despite i did all the hints given by other Videos (deinstalling available Apps, freeing up the Cache etc) I am thinking about to return the TV after 2 days 😢

[@DerekFromSony]

I know this is a bit late, but have you reached out to Sony support? I have the A95L as well and have not had this issue. The only other thing I'd check is if you have a USB memory connected and it's is trying to install there. I don't expect that's the case. This one is new to me.

[@Ljet600]

I found another method on the KZbin channel: unplug the TV, press the reset button on the back of the TV for 30 seconds, wait 30 seconds and then plug the TV into a wall socket. Greetings from Germany.

[@Doloreskoro]

Damn I wish that worked for me

[@vartaxe]

how to change the tv region? i just moved...

[@terrilocke6225]

Can someone please contact me regarding my Sony Bravia problem? The red power light blinks off and on and the picture won’t power in.

[@SonyConnect]

Hi @terrilocke6225, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Please follow the guide provided on this link to help troubleshoot and resolve this power issue: www.sony.com/electronics/support/articles/00153674? If the issue persists, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair Regards, Gerson

[@tariqalbedwawi8613]

So I wouldn't say I like the Sony A95k with Sony A5000 sound bar and Sony SA Rs5 rear speaker; now, when I use Netflix, the app doesn't reflect the Dolby Atmos icon as on. Only 5.1 icons. Why is this, although it should reflect atmos with the soundbar connected?

[@SonyConnect]

Thank you for choosing Sony, we are glad to help with this inquiry. You can watch Netflix in Dolby Atmos audio on select TV shows and movies. Additionally you may need: A Netflix plan that supports streaming in Ultra HD. For more information, you can contact the app developer for assistance. Regards, Ivan.

[@FarooqPSK]

After Update of v6.7612 X85K stopped showing anything on screen, sound works though. Its just within 2 years of purchase. Pathetic I feel

[@aliou7257]

Hello, I have a problem with my TV, model 65x950H, Since the Android 9 software update to Android 10 (v6.6053) from November 2023, some of my AVI videos encoded in MPEG4 on USB key no longer play and the pre-installed media player application on my TV freezes very often the screen goes black without any error message. I also installed the new software update of June 2024 (V6.6130) I still have the same problem.

[@SonyConnect]

Hi @aliou7257, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA XBR-65X950H TV! Try clearing the cache and data for external services on your Sony TV by following the steps below: * Using the Quick Settings button: Press the (Quick Settings) button on the remote control and select Settings. * Select Apps and then select See all apps or select Show system apps to view all installed applications. * Scroll down to the specific external service app you want to clear data and cache for (ExternalInputServices). * Select Clear cache and confirm by selecting OK or pressing the Enter button. * If the issue persists, select Clear data and confirm by selecting OK or pressing the Enter button. If displayed, select CLEAR ALL DATA and then OK. For the apps freezing issues try restarting the TV with the remote control by following the guide provided on the link below: helpguide.sony.net/tv/husltn1/v1/en-003/08-01_03.html?hl=reset. NOTE: If the problem persists after a power reset, try a factory data reset. Best regards, Gerson.

[@chrispeterson4074]

My 2022 65in 80k didn't even last 2 yrs back lights are on but NO picture

[@SonyConnect]

Hi @chrispeterson4074, Thank you for contacting Sony support, we apologize for any inconvenience that you've experienced. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@Jens-b9f]

For my issues nothing helps. Television is restarting from time to time. Sometimes 10 times within one 90 min. movie. Sometimes only 1 or 2 times a day. I did everything. Deleting caches. Power off including power plug out of the wall mount. Restart. SW updates. Factory Reset. I don`t know what to to anymore. Bravia 65" - Android. The remote control isn`t good as well. Sometimes want to use the louder button. Clicking one time and television never stop by increasing volume until max. When reached max. volum I am ablte to decrease volume. Really worth things coming up. First years I havehad only problems with Netflix restarting. That was fixed after 2 years. But now after additional 1 year, complete system rebooting and rebooting :-( I have all Sony equipment at home. Smarttphone, Headsets, Laptop and music bar and PS. But this television KD-65XF7596 is damaging my nerves.

[@SonyConnect]

Hi @Jens-b9f, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony KD-65XF7596 TV! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/ Regards, Gerson.

[@Paddyzzz]

How to change aspect ratio in bravia 2. Its grayed out.

[@Tamil_Entertainer-mc3xy]

Hi . I have Sony KD-49X8000G and Sony HT-RT3-600 Home Theatre. Some time Can't play Some Videos in USB Cable that format was ( 1080p - AVC - [English + Hindi + Tamil + Telugu] - DD+5.1(640kbps) - 3.5GB - ESub ) . Can't Play It. I saw this result ( Cannot play video ). play another application like VLC player, MX Player but not supporting 5.1 . What i can do? !!! Waiting for your Answer or Conclusion.

[@DerekFromSony]

Thanks for offering all that info. It may be the file, or even the file type. This link should show you all the compatible formats. helpguide.sony.net/tv/gga1/v1/en-142/04-01-03_03.html You may want to check your region's Sony Support for additional information as well.

[@jamesjelly69]

I bought a sony bravia kdl-55w800c from a neighbor but they lost the remote, I bought my own RMT-TX100U and it isn’t working, it appears as if it was factory reset and I am on a welcome menu prompting me to choose a language and I can’t select anything with the on board controls only change volume or turn the tv off. The remote is on because I can see the inferred light on my phone camera but won’t do anything on the tv. Is there anything I can do to get past this screen

[@SonyConnect]

Hi @jamesjelly69, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA KDL-55W800C TV! Please follow the guide provided on this link to help troubleshoot and resolve the issue: www.sony.com/electronics/support/articles/00145445. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@MICKEY1964able]

i hava a sony xr 55 a90 aju its driving me nuts when you want to put something on reminder or record or read up on a programe all i get is programme information is not available what is going on what do i need to do please

[@DerekFromSony]

You may want to reach out to your region's Sony support site for further assistance. Our regions TVs don't support any recording function (US based).

[@romamughal]

I have sony bravia kdl 32ex650 , it was working perfectly fine till I clicked on factory reset. After which the image reappeared distorted ghost like and flickering I dont know how to solve it ..or get to panel adjust, lvd mapping Plz help

[@SonyConnect]

Hi @romamughal, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony KDL-32EX650 TV! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@timperry3713]

Sony Bravia 65 inch 4k WILL NOT exit from safe mode. Have tried EVERYTHING several times. Have had the TV 3 years. It has gone into safe mode on its own before and it has somehow exited with no rhyme nor reason. Ready to ditch this thing. Any suggestions out there??

[@SonyConnect]

Hi @timperry3713, We are sorry for the issue that you're having with your Sony BRAVIA TV! Most issues can be resolved by following troubleshooting steps, please follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00200862? If the issue is still unresolved, you may try performing a Factory Data Reset by following the guide provided on this other link: www.sony.com/electronics/support/articles/00159487? Regards, Gerson.

[@Nathann556]

The auto dimming is so aggresisve and making me give up on my Sony purchase. Sports dim so dark on OLED and become unwatchable :(

[@The-gamer091]

My sony bravia didn't show setting option , how could i find setting please help me 😢i found so many tutorials but they didn't work , my tv didn't show settings like others , device preferences and some others they have only wifi conectivity please help

[@kmoss4819]

Hi I’ve had my Bravia 4K for about 3 years now and I turned it on and for some reason it’s stuck on Welcome. Bienvenido.Bienvenue screen. I’ve unplugged everything and started again. I even did a factory reset. What’s wrong? Help

[@SonyConnect]

Hi @kmoss4819, We are sorry for the issue that you're having with your Sony BRAVIA TV! Please follow the guide provided on this link to help troubleshoot and resolve the issue: www.sony.com/electronics/support/articles/00145445 Regards, Gerson.

[@Ttlwar]

Very clear

[@christianzaccagni122]

Help! I have a Sony Bravia but no remote. I need to stop it from turning off while sleeping. It says that it will shut off if it doesn't sense motion after a determined time. How can i use the buttons on the side to stop it from shutting off. I use a app that is a very loud alarm in the mornings. The tv is the only thing loud enough to wake me

[@christofferhyland3804]

Just buy a remote

[@DerekFromSony]

Depending on the model, you may want to look at the Clock and Alarm options in the settings. You can set some times for the TV to turn off/ on. You may want to disable eco-mode functions as well. It does depend on which model you have.

[@pratimakanadia2203]

My Sony Bravia showing no signal check antenna. I live in flat. My arial is fixed in same place. I checked it all. Do I have to reset anything in settings??? Please help. Uk

[@SonyConnect]

Hi @pratimakanadia2203, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/ Regards, Gerson.

[@pratimakanadia2203]

@@SonyConnect thank you for your response. I have sort out the problem. Thanks for your support. Uk.

[@Itsbk999]

Hey Sony Team, I’m frustrated…. I couldn’t install the google tv, because it was in a loading looping or „stuck“ then I reset the Tv. Now I’m completely stuck in the beginner settings. After searching for network it completely stuck and I can’t finish the settings to use the Tv normal. I plugged it out many times and nothing works.

[@Rainmakesflowers]

I am currently experiencing the exact same problem. I’ve been working on this issue since about 4:00 it is now 9:00 I am beyond livid. I pulled a spare 30’ tv out of the garage so that I can watch the debate. This is ridiculous! I didn’t do too much research because I didn’t think that I would have to with a Sony…so much for that.

[@PritamWorldZ]

Sony Bravia logo not showing only showing google tv is any problem with Sony bravia x64l

[@SonyConnect]

Hi @PritamWorldZ, Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/ Regards, Gerson.

[@chrisblanton443]

My OLED Bravia has to be restarted every other day...remote becomes unresponsive. Software updates are current. I even uninstalled a lot of APPs I will never use. I paid a lot for this TV...this should not be an issue, every other day, or even once a week.

[@luisfernandoperez6531]

I have this same problem.

[@SonyConnect]

Hi Dear Valued Sony Customers, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TVs, this is definitely not the experience we want you to have! Please access the article provided below and select the issue or symptom for further troubleshooting: www.sony.com/electronics/support/articles/00200862 If the issue still occurs, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@richcarpenter8671]

I have been Sony exclusive for ever and this is Sony no more guy, have no problems with my Samsung ….so long Sony overpriced junk

[@corinadiaz9505]

I’m upset because my Sony turns off on its own! I could b watching something I like and all of a sudden it turns. It’s a Sony oled 4k that I bought 2 yrs ago. Does anyone know how to stop this? Appreciate any info

[@pshaikshavali8540]

The w672g complete movie was not playing. What can I do

[@SonyConnect]

Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@revolverparker8246]

for some reason the pluto tv app wont show picture but when i watch KZbin its fine

[@toner37]

My Bravia that I picked up a couple of months ago had a timer for Ambient mode for how long to wait till it turns on. Now there is no option, just for when to turn off the tv itself.

[@SonyConnect]

Hi @toner37, Thank you for contacting Sony support, we're glad to assist you with your inquiry! Please provide us with the exact model number of your Sony TV, so we can better assist you. We're looking forward to your reply. You can refer to the article below for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson.

[@toner37]

@SonySupportUSA I've been on contact with Sony support and they've escalated it to higher up.

[@toner37]

@@SonyConnect your tech people figure it's something that has to do with the last update Google tv did. Good chance the update removed the timer for when the screen savor starts.

[@AsteroidKiller]

This was not helpful at all. You start by asuming I have to learn to plug the tv into the wall… and at the end you recomend a factory reset? Why not admit you have a really bad OS that need som serious reprogramming! My tv is so slow that I cant even scroll. How am I suppose to reach the factory rest button?

[@chrisharrison7953]

I purchased a Sony Bravia and my biggest complant is the Andriod App or Google TV. Poor functionalitly, prone to freeze, not work, and other issues. Hate, the the little hickups in Prime and Netflix and other apps; doesn't happen the Bravia App. I'm in the process of purchasing a ROKU or a Fire TV Stick as I have not had any issues ...Zero hickups or buffering that I have on the Sony. Disapointed as this is an 85" TV and the perfomace is poor as a result of the Google Interface. It's hard wired into the network and I have tried wireless as welll. * The only thing that I can think of that is casuing the issue...is possbibly my firewall preventing personal data from leaking from the TV as I have been hardening privacy of our information in the wake of data being sold in the market place?

[@SonyConnect]

Hi @chrisharrison7953, We are sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it can improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates and announcements. You can also access the link provided below and select the issue or symptom for further troubleshooting: www.sony.com/electronics/support/articles/00200862. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@mariovilla1388]

Hello, im having problems pairing my sony wf-1000xm5 earbuds to my sony bravia. Can anyone help me out please? i have already done factory reset to see if it helped but it still does not detect my device. I have also unpaired the device from my phone and pc. Thank you in advance

[@SonyConnect]

Hi @mariovilla1388, Thank you for contacting Sony support! We are sorry for the issue that you're having with your Sony BRAVIA TV and your Sony WF-1000XM5 Headphones! Please note that you can connect Bluetooth devices such as headphones or speakers and enjoy TV sound through those devices if the TV supports the Advanced Audio Distribution Profile (A2DP). Check the device specifications, TV settings, or compatible model list for more information at www.sony.com/electronics/support/articles/00159290. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@alan93]

my TV guide stopped working on my bravia , it says this function is no longer available, what happened?

[@kaleikaumaka7011]

No one cares. Every man for himself

[@80sGuy.]

@@kaleikaumaka7011 Then why even care to answer with nothing to offer?

[@AFGENTOP]

My son put water on the screen of tv and now working perfect like before but remote control work only from one mater and not from far away,could u plz help what should i do i have sony tv?

[@SonyConnect]

Hi @AFGENTOP, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV. The article below provides information to determine if the TV remote failure is due to an issue with your remote or with the TV itself and the steps to help resolve the issue: www.sony.com/electronics/support/articles/00030297? If the issue continues after completing the troubleshooting steps, your TV, or remote control may require repair. Go to Product Repair. www.sony.com/electronics/support/articles/00030297? Regards, Gerson.

[@nazreenali9175]

Configuration failed while connecting 2160

[@ArunKumar.1965]

After some time I feel slow response

[@djdimo_97official34]

My randomly crashing and frizzing not a great experience

[@kingsleyoffor6752]

Why is my Sony bravia TV sometimes not showing images. It equally shut down sometimes

[@SonyConnect]

Hi @kingsleyoffor6752, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV! Please make sure that your TV software is updated to the latest version, as it will improve the overall performance of the unit. You can check your TV model at www.sony.com/electronics/support, for software updates. You can also follow the guide provided on this link to help troubleshoot and resolved the issue: www.sony.com/electronics/support/articles/00200862? Regards, Gerson.

[@HAlID-sf4id]

my sony a80k only stops working yesterday afternoon?

[@SonyConnect]

Hi @HAlID-sf4id, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA A80K TV! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Regards, Gerson.

[@HAlID-sf4id]

@@SonyConnect Sony's customer service is already repaired, my TV came back to life thanks to Sony

[@Deepak-s6s9w]

I have a issue with 6 times blinking light

[@drasifshaikh6508]

What to do if it doesn't on?

[@DerekFromSony]

If your TV doesn't power on at all, you will definitely want to reach out to Sony Support for further assistance.

[@aliou7257]

the problem comes from updating Android 9 to Android 10 many of my acquaintances who updated their bravia television have the same problem

[@jorgejapson]

why always back the wrong time my android tv even i already reset it

[@bc7896]

no tricks work. Not getting any power from remote or power button under sony logo

[@alargeflatwhite]

Ditto!

[@SonyConnect]

Hi @bc7896, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV. Please follow the guide provided on this link to help troubleshoot and resolve this power issue: www.sony.com/electronics/support/articles/00153674? For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@Pneuma3301]

sony kdl-55ex720 no power....

[@asdfjkl681]

Sony yall TV's is to expensive to be having all these issues. I have a Samsung Hisense and vizio none of theme has issues and they cost way less.

[@calvingadson6176]

Worst tv ever to buy Sony I had bought two always have plenty problems should been a recall

[@rachelgordon7852]

I can't watch yourview. The channes won't tune

[@yvonnedillworth6098]

Help I'm 80 yes young. I live alone. My Sony Bravia is my only source of entertainment. I've unplugged and did everything the "KZbin" guy said to do. Screen still black. Red power light is on and that's it...help!!!😢

[@SonyConnect]

Hi @yvonnedillworth6098, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA TV, this is definitely not the experience we want you to have! For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Regards, Gerson.

[@irfanmalik8154]

Sony bravia tv really have a faulty components.i really disheart from sony products.shame on sony

[@WallStreetIceCream]

Tv always turning on by itself how to solve this

[@SonyConnect]

Hi @WallStreetIceCream, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! The link below provides information to help troubleshoot and steps to disable different features that may cause your Android TV or Google TV to turn on or off automatically. Follow the instructions according to the symptom of your TV to resolve the issue: www.sony.com/electronics/support/articles/00114471 . For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US . Regards, Gerson.

[@mikesmith5792]

My ac adapter started to melt. could smell something burning in my house. Tracked the smell down to the adapter. It's a sony XBR 65X930D ac adaper model Is ACDP-240E01. Is this a known issue? Amazing tv up to that point..now im tv less 🫤

[@hemaleite6331]

When I turn My tv on the screen have turn all red.

[@SonyConnect]

Hi @hemaleite6331, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Your TV may experience a video issue for several reasons, including connection issues, screen adjustments, video source performance, electrical interference, power conditions, and more. This information and the troubleshooting steps are provided to help you identify and resolve the issue you're experiencing: www.sony.com/electronics/support/articles/00032635? For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson

[@djdimo_97official34]

Trash my Sony tv crashing every time im not happy with the software its like the xperia phones I remember when i just got the TV it was so bad my remote was not working with it This should work 100% im wondering if a older person buys the tv its so bad experience

[@SonyConnect]

Hi @djdimo_97official34, We are sorry for the issue that you're having with your Sony BRAVIA TV, this is definitely not the experience we want you to have. Please make sure that your TV's software is updated to the latest version, as it can improve general performance of the TV. You can check your TV model at www.sony.com/electronics/support, for software updates. You can also follow the guide provided on this link to help troubleshoot and hopefully resolve the issue: www.sony.com/electronics/support/articles/00200862 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@djdimo_97official34]

I did update to the new version but still the is lagging UI issues sometimes especially in settings

[@RDCShipping-o2x]

Im so glad i went with insignia f30 serise i left it back at home to go in a total Different country to only be here watching videos that doesnt work to only watch youtube ppl stay away from these tv

[@RichBakos]

Garbage x77l - brand new and freezes everyday - 5 days - time to return

[@michaeloc23]

Just wait a year and you to will be buying a new board because your tv died

[@billvierstra1259]

Sony Bravia 4k not help button stop working not new model had couple years old don’t 2160 meaning my hard button restart it!

[@Richorob]

What a joke… I would have thought a brand new tv wouldn’t have these issues 👎🏻

[@girmayabrha3324]

Please guys don’t buy Sony again

[@davidtomsr]

Is there an ear phone plug in the back?

[@SonyConnect]

Hi @davidtomsr, Thank you for contacting Sony support, we're glad to assist you with your inquiry! Please provide us with the exact model number of your Sony TV, so we can better assist you. We're looking forward to your reply. You can refer to the article below for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson.

[@RDCShipping-o2x]

Help guide dont help ppl just stay away its trash prob insulting all trash out there 💀

[@edwinabuel324]

Hi! My Sony A80j 77 inch OLED has ABL issue. When I watched 4k blu-ray movies the picture is so dim that is very noticeable. How do you disable this? I know this is a protection to prevent burn in cause by APL and HUD on the thing you watched. LG OLED brand remove this ABL for there customer to enjoy 4k HDR content. Please help. Thanks in advance.

[@Nathann556]

I wish this could be solved. I can't watch sports on my new sony because of the dimming

[@edwinabuel324]

Someone said try to put the peak luminnace to medium for a period of time maybe 2 weeks and also watch only SDR content and set HDMI settings to standard s no 4k or DolbyVision. Just to disable ABL temporarily . I have a Geek Squad Plan and I'm hoping this is included in there warranty. I love Sony and I might get an LG Oled next time.

[@azharmokashi]

Not helpful

[@saikumarearla5922]

Guys dont buy sony tv im faceing display problem in just one year 😢

[@SonyConnect]

Hi @saikumarearla5922, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV, this is definitely not the experience we want you to have! Please make sure that your TV software is updated to the latest version, as it can improve the overall performance of the TV. You can check your TV model at www.sony.com/electronics/support, for new software updates. You can also follow the guide provided on this link to help troubleshoot and resolve the display issue that you're experiencing: www.sony.com/electronics/support/articles/00032635? Regards, Gerson.

[@arleneoruley6896]

Yet Another thumbs down to this video. 0 instructed works!

[@darbwalker8835]

If your tv is cycling on and of constantly go into the settings….. if it’s turning on and off you can’t get into settings dum azs

[@ahmedjaber8178]

No one bye sony tv it's trash

[@DavidWillard-x9v]

This is bogus.

[@wealthandluxuryvideos]

Sony Bravia suck! Never ever buy Sony

[@paperman4com]

Which one didn’t?

[@niyaabihhh6025]

Worst Tv in the World I Hate Sony

[@CaliCowboy805]

Sony x85k not wanting to connect to Internet. Internet is working everywhere else. Can anyone help

[@redrocklead]

Create a separate proxy network at 5ghz. Nothing else on the network. Problems gone for me.

[@CaliCowboy805]

@@redrocklead can you make a Video please to explain further. Thank you.

[@redrocklead]

@@CaliCowboy805 contact your ISP. Every ISP has different routers for traffic. Contact tech support for you provider. It's likely in the FAQs for your provider.

[@redrocklead]

@@CaliCowboy805 So a second (network) appears open ISP one will service all devices. (ISP Network 2) Only the TV connects and only at 5ghz. Find a teen that games. They dial you in

[@SonyConnect]

Hi @CaliCowboy805, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony BRAVIA X85K TV! Please follow the guide provided on this link to help troubleshoot and resolve the internet issue that you're having: www.sony.com/electronics/support/articles/00151038 For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US Regards, Gerson.

[@makib3911]

Sony! Never again