I hate those customers that either have a neighbor or didn't think their grass needed cut that week. All I ask is call me the night before or morning of and ask to skip that week, I show up you're being charged. People don't realize time is money, if I go out to mow it's my time lost, and worse if I send another crew out I'm paying 2 guys to just drive to your yard for no reason.
@jls700612 сағат бұрын
I love the fact you hold a standard and live by it.
@mikeutt456510 сағат бұрын
Agree 100% our time is valuable too. I have done the same. I also use the same language. It's better received when you say you are terminating the contract. I have also used language like closing their service area too. That way you can avoid awkward conversations.
@raymondbird59515 сағат бұрын
Your petrol in USA is cheap compared to here in Ireland your gallon is about $3.50, you paid $54 in Ireland you would pay $105.50, your price for fuel is half the price here in Ireland.
@heavyhauler7910 сағат бұрын
Shaun, I did that with a customer who did the similar thing with snow removal, I got done with the season and terminated the account as I couldn't keep wasting time and fuel to plow the driveway.
@garyreardon112 сағат бұрын
Hey Team Spencer, I hope TQ enjoyed her day off!
@officestew960312 сағат бұрын
You're the best
@chrishamblin277410 сағат бұрын
You guys are such a Great Couple. God does shine on us all❤
@bibi194911 сағат бұрын
Hello 👋 That's a lot of leaves 😮 It might took u a bit longer but u got it done 💪👍👌
@trentneville22738 сағат бұрын
I think it was the house with fenced back yard and shed in back yard. I’ll bet $10 on it
@Augy.18 сағат бұрын
Shawn, I’m not sure who told you that you cannot fire a customer, but they are DEAD wrong! We tell customers ALL the time, “We are not looking for all the business, just the GOOD business”.
@kwells88075 сағат бұрын
Sure like your new choices of music 🎶 🤠🎼😎
@bmills982111 сағат бұрын
Good Evening Team Spencer
@SpencerLawnCare11 сағат бұрын
Hello, how are you ?
@dannykampner3 сағат бұрын
Can you elaborate what the customer did to break your rules ? I'm not following what the problem was if the neighbor cut the lawn ?
@mikes704717 минут бұрын
did you watch the video? it's because he's wasting his time, which is money and fuel, which is money. a business won't be successful very long if all that it's doing is losing money
@Popthecatpop12 сағат бұрын
Hi
@Noname7733111 сағат бұрын
👍🏻👍🏻👍🏻
@stevemoffitt20989 сағат бұрын
You have to try a vault on underneath the more deck, mulch kit leaves and grass disappear in one past make one fast
@judd_s56437 сағат бұрын
There was a Seinfeld episode called “ Soup Nazi”… that’s exactly how I feel! I’ve actually refused to sell products to people, so I see nothing wrong with the term “fired”.
@mattichikawa292911 сағат бұрын
Great job Spencer and God Bless
@SpencerLawnCare11 сағат бұрын
Thank you, God bless
@bmills982111 сағат бұрын
have you had any more issues with the Transmission on the Isuzu ?
@timbrown124010 сағат бұрын
No seatbelt shawn
@Ryan-RM9 сағат бұрын
Did they ask you not to cut it or skip once you got there? I know people that might cut their grass between cuts but still want it cut again when you show up. That way you still cut and get paid. Not sure I understand unless they told you to skip them or something once you already drove there.
@mikes704714 минут бұрын
they didn't tell him anything. hence, the wasting his time part for going all the way there only to see it already cut.
@charliesturm564811 сағат бұрын
love the video
@Sewerrat-k6c12 сағат бұрын
✌️
@mattjones179211 сағат бұрын
Don’t u guys have the blower attachment for the mower?
@jimmyssnowremoval107511 сағат бұрын
Thought they had the blower and leaf plow for it but think it was a demo or they sold it
@SpencerLawnCare11 сағат бұрын
Yes, we do, i talked about it in the video. I went by it a few days ago, and it didn't have much on it. I thought the bagger would have been plenty.
@johnuhlig32311 сағат бұрын
at 20:21 in the video what is hanging from the tree??
@janethomason391511 сағат бұрын
Halloween decor
@chrishamblin277410 сағат бұрын
We are in full color now until for about another week or so.Michigan.
@ianwoolley532912 сағат бұрын
I thought u would be using ur debris set up by now
@anthonyfletcher489810 сағат бұрын
Hey Shawn what snow plow and salt spreader are you going to install on the truck you got yesterday
@jf90707911 сағат бұрын
Are you going to post any equip expo content? Looking forward to those videos.
@SpencerLawnCare11 сағат бұрын
No, I didn't film the show this year.
@jf9070798 сағат бұрын
@ 10-4. Keep doing your thing
@benjaminclingaman755111 сағат бұрын
Hey Shawn I hope TQ Enjoys her day off
@SpencerLawnCare11 сағат бұрын
Thank you, she did very much.
@kellyhansen64968 сағат бұрын
Are you charging by the hour or by the job for leaf cleanups?
@Josejose-rb5fm12 сағат бұрын
You want to sell the truck you buy yesterday let me know I coming from Michigan
@radionorthseagold3 сағат бұрын
TRUMP 2024
@aaronburford570111 сағат бұрын
Looks amazing!
@shawnfriedrich622010 сағат бұрын
Hey, where do you guys get those masks that you guys use when you’re mulching leaves
@evanisnor871810 сағат бұрын
Just curious, do you use contracts for your residential mowing clients?
@justinrisinger750610 сағат бұрын
I think he has said in the past that he uses contracts for everything, sorry if I’m remembering wrong though 😂
@frankpowell192411 сағат бұрын
TQ I would love a new head gear for next season after you got Shawn and your kids there Christmas 🎁 thank you great work Shawn
@JIMBO-197211 сағат бұрын
Wish we could get some of that rain here in PA. In the worst year ever.
@chuck02095011 сағат бұрын
I feel you should be like baseball. Give them three strikes and you are out.
@kwsanders10 сағат бұрын
Please send that rain over to Alabama. We haven't had any in my area for over a month. It is so dry here.
@byronn.288510 сағат бұрын
Charging accordingly is becoming harder and harder. There is a limit to what any market can bear. Voted today so hopefully we can get back to lower fuel prices at some point in the not too distant future.
@colinklimo51029 сағат бұрын
Where did you get the strobes from for the grandstand?
@jasonboyce4248 сағат бұрын
Awesome video have a great upcoming Wednesday stay safe out there
@yogib3710 сағат бұрын
I did not like that comment that people are getting lazy to mow their lawns. The fact is I enjoy mowing my lawn but it is becoming an safety issue for me and it is almost not safe for me to mow it because of balance issues. I cant trim for sure now. Thus is why I am down sizing my house and may just move into a condo. I do enjoy mowing my lawn but it is to the point it is not physically safe for me to do it. It is not cause I am lazy to do it.
@forknife639310 сағат бұрын
Actually a lot of people are getting lazy to mow their lawn. Of course there are other people who physically can’t mow their lawns, and some others that are too busy.
@davidhintz18069 сағат бұрын
@@forknife6393how do you know the difference?
@trentneville22738 сағат бұрын
I think he meant the workforce is getting more lazy
@pepsilove63064 сағат бұрын
@@davidhintz1806 how I know is 90% of my client base is under 40 and all of them are able bodied. When I onboarded them their literal reason in as many ways as it could be reworded was "After working all week I cant be bothered, I wouldnt even bother cutting it ever if the city didnt fine me for it." cause one of my questions when I screen clients is "Are you looking to have a nice lawn, or just want the city off your back?"
@Bruce-i1j8 сағат бұрын
Shawn I liked the part of the video where you were filming while driving. You guys have some beautiful countryside up there. You should film more of it. TQ hope you had a very well deserved day off going shopping and such with your sister. As always y’all be safe careful stay warm and dry and keep up the great work. Bruce in Wv!!!
@edb754910 сағат бұрын
Hope you had a good day just got back fighting the fire wind blowing 40 miles an hour time to retire from the fire department
@johnkranz40046 сағат бұрын
Good video Shawn
@tobytyler42407 сағат бұрын
At 10:32 Shawn so strong lifting those bags lol
@cheezst8ke8 сағат бұрын
You're lucky to get some rain. We haven't had any rainfall here in the Philadelphia PA area in 30 days. We broke a 29 day record on Monday the 28th that was set back in 1874. The last measurable rainfall we had was back on Sept. 28.
@kerryevans741310 сағат бұрын
I'm sure her yard was not that overgrown. That it needed to be push mowed. I just hope the neighbor didn't cut her yard with her not knowing.
@Karlcox-g4l11 сағат бұрын
Must be nice to get rain
@bradweight89659 сағат бұрын
California needs rain
@tobytyler42407 сағат бұрын
Shawn needs a guys day out. Shawn you work so hard you earn a good day off to lol
@johnkirby654710 сағат бұрын
Hopefully TQ enjoyed her day off.
@angelicaconiguliaro317911 сағат бұрын
We did the same thing, it was in our contract, along with it's customers responsibility too let us know if work was being done on the property and we aren't able too mow so we don't charge a miscellaneous fuel charge.
@nathanbrodeur8 сағат бұрын
They were dropped as a customer
@frankpowell192410 сағат бұрын
I have done that to in the past less yard I gotta cut
@thomaslawnandlandscape6 сағат бұрын
I say fired lol
@danwilliamson66809 сағат бұрын
Been in business 40 yrs always tons of work
@1MasTer211 сағат бұрын
The same thing happened to me with my lazer z the battery died I jumped it but the battery wouldn’t hold a charge
@keithfrost907511 сағат бұрын
By a Echo 9010 and ur problems will be solved
@wilsonperea946011 сағат бұрын
Definitely understand cleveland unpredictable weather this morning. Glad your unit was a simple fix just the inconvenience. Deck drop never would've happened to TQ Lol. Some clients are not considerate . They should've called, text you ahead of time.
@andreabond350111 сағат бұрын
And use height adjustment for volume control
@michiganman84511 сағат бұрын
So do you charge regular mowing price or more due to the leaves for this week on this property?
@pepsilove63064 сағат бұрын
I dunno about Spencer but in my area, most places on a yard that leaf'ed up will charge a fall clean up price. For my company, if we gotta worry about starting a fire with the exhaust from leaves plowing up over the deck, or bust out the baggers its more than a regular mow. if its mild leaves and all we gotta do is just side discharge free n clear its a regular cut, any extra effort and its a clean up.