I WARNED THE CUSTOMER NOT TO DO IT | SERVICE TERMINATED!

[@jeffreyplant6807]

I hate those customers that either have a neighbor or didn't think their grass needed cut that week. All I ask is call me the night before or morning of and ask to skip that week, I show up you're being charged. People don't realize time is money, if I go out to mow it's my time lost, and worse if I send another crew out I'm paying 2 guys to just drive to your yard for no reason.

[@Chris_In_Texas]

When a customer does that around here, the lawn company will just mow again per their contract and bill the customer as normal. Just like nothing happened, and you have a contract with us to do this. 😁

[@aaronandvicky7652]

That’s why I put everyone on a monthly price now. You want me to skip, neighbor did it, ok great. I’m getting paid the same either way.

[@Augy.1]

Shawn, I’m not sure who told you that you cannot fire a customer, but they are DEAD wrong! We tell customers ALL the time, “We are not looking for all the business, just the GOOD business”.

[@heatherharper3406]

Had to do it a few times. I don't have time for silliness.

[@jls7006]

I love the fact you hold a standard and live by it.

[@mikeutt4565]

Agree 100% our time is valuable too. I have done the same. I also use the same language. It's better received when you say you are terminating the contract. I have also used language like closing their service area too. That way you can avoid awkward conversations.

[@ckm-mkc]

Fired is absolutely the correct word. It's used in enterprise sales and other professional environments, it's used all the time. In fact, it's part of a lot of companies training.

[@MikeMc-512]

Just charge them full price like any garbage company does, whether you take your trash to the road nor not…you still pay for it.

[@mrss1053]

Yes your time is valuable and you are reliable, I would tell the Customer their Account with you has been closed. It seems nicer than terminated or fired, but means the same thing.

[@johncameron4194]

Nice when the weather man is spot on 🤣😂👍

[@heavyhauler79]

Shaun, I did that with a customer who did the similar thing with snow removal, I got done with the season and terminated the account as I couldn't keep wasting time and fuel to plow the driveway.

[@criscristofferson7381]

18:10 or maybe ppl find their time more valuable and don’t like mowing.

[@nunya3163]

Those bagger fill up quick with the leaves. I tend to mulch the leaves, then bag them. But I am just a dude working his own yard.

[@scottrandall8502]

I love that you keep responsibility for your leaves or your client leaves and get them off the street. Motorcyclists rejoice! Some service working a neighbor’s yard, use their blower to spread the client’s yard debris in the street. To me, that’s littering.

[@GrasshopperLawncareGA]

Yep, in most states there is a law something like this: "it is unlawful to cast, throw, drop, place, or otherwise cause or permit to be located upon, in, or about any public street, sidewalk, alley or public thoroughfare, or any private or public property adjacent thereto, any litter, refuse or debris." (This is a quote from Georgia)

[@user-tb7rn1il3q]

@@GrasshopperLawncareGAIf a homeowner does it it’s one thing, but a professional should be held to a higher standard. I don’t consider leaves as garbage though. They are a valuable nutrient which I mulch up.

[@scottrandall8502]

@@user-tb7rn1il3q i don’t disagree with you, as leaves are highly bio-degradable. When a service mis-handles the volume that they handle… Watched my neighbor dropping his mower’s clippings into the storm drain. Some time later, had the city clear the drain as it was plugged. Geesh!

[@chrishamblin2774]

You guys are such a Great Couple. God does shine on us all❤

[@Bruce-i1j]

Shawn I liked the part of the video where you were filming while driving. You guys have some beautiful countryside up there. You should film more of it. TQ hope you had a very well deserved day off going shopping and such with your sister. As always y’all be safe careful stay warm and dry and keep up the great work. Bruce in Wv!!!

[@blakelowcountryresidential3232]

never put tires on someone's lawn, i'd have pulled into my client's driveway if i absolutely have to

[@anonymuswere]

well, it's a good thing you don't have my parents as a customer. my mother demands certain things be done a certain way at certain times, all the plantings are surrounded by rocks, brick, or metal to keep my stepfather (who used to do it all) from mowing literally everything off that isn't a tree, and the slopes are a killer. I have to do it all myself, and the only small equipment here is a single push mower. my stepdad wanted nothing to do with small engines, and my mother doesn't believe in string trimmers. now we're getting poison ivy and trees!

[@bibi1949]

Hello 👋 That's a lot of leaves 😮 It might took u a bit longer but u got it done 💪👍👌

[@Noname77331]

👍🏻👍🏻👍🏻

[@Sophiecjp]

There are many reasons ppl cannot do their lawns, it is not because they are lazy. Some are disabled, some are too old, some have the money to hire ppl like you and would rather spend that time doing something else like maybe taking their kids to the park. I mow my neighbors lawn all the time because she has job that she works over 50 hours a week. She does not have a service but it never dawned on me that if she did I would be putting her in jeopardy with her lawn service.

[@officestew9603]

You're the best

[@zachdemand4508]

We have a few jobs like this. One of them, the guy likes to do it himself but sometimes doesnt have time. So our job is to keep an eye on it and mow when needed. The difference is. Non of these jobs are out of the way. We drive by 1-2 times a week doing other jobs.

[@richardanderson1732]

Moved from a heavy leaf annual cleanup to Florida and sold my Stihl backpack blower. Anyway I saw you idling your blower a lot and was wondering if you have to deal with clogged spark arrestors any more or did that problem get addressed with new technology? I couldn’t go more than about 40 hours of use before mine were all carboned up unless I kept the trigger mashed constantly!

[@jethroPDiddy]

When I was self employed in a service business, I found that fifteen minutes of confirmation calls, the night before, saved me hours of appointment times lost when someone forgot I was coming.

[@bmills9821]

Good Evening Team Spencer

[@SpencerLawnCare]

Hello, how are you ?

[@G35Jeesh]

Oh no .... not like theres 20 other companies doing the same easy work you do lmao

[@jeffmeyers3837]

Exactly. They get all puffed up thinking they're Leonardo da Vinci painting the Mona Lisa. They're just cutting grass.

[@STRATMINOR]

Lmao. Your customer’s neighbour mowed so you cancelled the service. What a snowflake.

[@jeffmeyers3837]

Yup, they think they're brain surgeons

[@yogib37]

I did not like that comment that people are getting lazy to mow their lawns. The fact is I enjoy mowing my lawn but it is becoming an safety issue for me and it is almost not safe for me to mow it because of balance issues. I cant trim for sure now. Thus is why I am down sizing my house and may just move into a condo. I do enjoy mowing my lawn but it is to the point it is not physically safe for me to do it. It is not cause I am lazy to do it.

[@forknife6393]

Actually a lot of people are getting lazy to mow their lawn. Of course there are other people who physically can’t mow their lawns, and some others that are too busy.

[@davidhintz1806]

​@@forknife6393how do you know the difference?

[@trentneville2273]

I think he meant the workforce is getting more lazy

[@pepsilove6306]

@@davidhintz1806 how I know is 90% of my client base is under 40 and all of them are able bodied. When I onboarded them their literal reason in as many ways as it could be reworded was "After working all week I cant be bothered, I wouldnt even bother cutting it ever if the city didnt fine me for it." cause one of my questions when I screen clients is "Are you looking to have a nice lawn, or just want the city off your back?"

[@yogib37]

@@pepsilove6306 I get what you are saying. Those people are from a generation where people feel entitled. I dont know how old you are but seems you could be Gen X. Where they work hard and not being an entitle brat. I am baby boomer, so I am up in the age LOL

[@KevinHarvey-qw5mj]

Well im not a customer to anyone but have good neighbors who takes care of me try and pay they get mad at me but have access to equipment i did a couple jobs for both of them and never charged them even when they insisted to pay said i need to pay you then said forget it and still mowing my yard cause good hearts neighbors that how they treat me good friends

[@dukedurham1333]

Yup, better background music!

[@charliesturm5648]

love the video

[@ohioken1]

It seems that every time I press the trigger on my leaf blower to wind shifts right back against me!

[@tonypace2009]

We had a 6 foot high pile of leaves get hit by a strait line wind take the whole pile in seconds? We were waiting on the trailer which had just dumped another huge pile.

[@warthogA10]

Every time I wanted to take my yard, I'd wake up to a nice, warm, calm day. The exact moment I'd walk out of my shed with rake in hand, .. suddenly it's windy. 😡🤬

[@tomd.3082]

And for all these years, I thought that sh*t only happened to me.

[@Jedi71]

So if the leaves aren't removed from the property aren't they just going to blow all over the yard again? I would be disappointed if my mower did this. What am I missing?

[@thedogsmaid]

We do "fire" customers/clients, but we don't say that to them. After mentioning the circumstance that got them to this decision, we say, "We're no longer the kennel to meet your needs." By that point they already know it's over.

[@GriftCraft]

Fuqn FIRED!

[@mattichikawa2929]

Great job Spencer and God Bless

[@SpencerLawnCare]

Thank you, God bless

[@cbass2755]

Nice work there 👍

[@Duke93720]

Don't know why you got offended. Just do the service as contracted unless they stopped you from doing the service. Then I would terminate if they refused to pay.

[@ghylarson6359]

Yep. He even said they didn't trim so he could have done cleanup trimming, bill them regular amount. If they don't pay then cancel the contract. He failed to provide good service.

[@Sewerrat-k6c]

✌️

[@jasonboyce424]

Awesome video have a great upcoming Wednesday stay safe out there

[@ponypwr]

People don't wash their own cars either, more and more don't clean their own homes! Then complain about money...

[@aaronburford5701]

Looks amazing!

[@mr_p1240]

not sure i understand, are they expecting not to pay you for that cut if you cut or not.

[@Redspeciality]

Imagine what life was like before the invention of the blower.

[@kwells8807]

Sure like your new choices of music 🎶 🤠🎼😎

[@stephenturchyn2877]

Shouldn't u use the road tax free fuel like the refrigerator trailers use???

[@chrishamblin2774]

We are in full color now until for about another week or so.Michigan.

[@kens.3729]

I have two (2) Neighbors who had Kids and Grandkids Living with them. In 35+ yrs., Service Performed Cutting at one and Dad Cut other lawn. Lazy Kids.🤪👎

[@trentneville2273]

I think it was the house with fenced back yard and shed in back yard. I’ll bet $10 on it

[@frankpowell1924]

TQ I would love a new head gear for next season after you got Shawn and your kids there Christmas 🎁 thank you great work Shawn

[@scericat]

I think it would be most accurate to say the contract with the customer has been terminated?

[@capt.vonerich8632]

"While I'm grateful for the opportunity to have served you, at this time our business relationship will be discontinued. Thank you"

[@warthogA10]

Amazing how we all survived just fine before all this machinery and desire for a perfect, precious lawn became the norm. 🤔 I've seen people use up so much gas and time using leaf blowers, while I had my yard completely done in 2 hours, nice and quiet, using a rake. .. compared to their all day non-stop noise making, for properties not even half the size if my own. Now all this machinery is all you hear just about every nice day we have, all day and often into the night. Not a day goes by without someone running loud machines for hours upon hours. Get some rakes, and if you have kids get them involved.. have some fun with it 1/2 way through (let them jump in the piles) and then finish the job.

[@rolltide9173]

Yawn

[@stevemoffitt2098]

You have to try a vault on underneath the more deck, mulch kit leaves and grass disappear in one past make one fast

[@darekj4618]

what is a vault? Is it a mulch kit?

[@stevemoffitt2098]

I’m sorry spelled wrong a boat on mulch kit closes half the baffles and uses contour blades to find chopped leaves and grass.

[@colinklimo5102]

Where did you get the strobes from for the grandstand?

[@tobytyler4240]

At 10:32 Shawn so strong lifting those bags lol

[@Popthecatpop]

Hi

[@benjaminclingaman7551]

Hey Shawn I hope TQ Enjoys her day off

[@SpencerLawnCare]

Thank you, she did very much.

[@CASHCRZZY1]

Not sure why you commercial guys do this but why the heck do you bag leaves? I have a mulching deck on my hustler and I put on a set of gator blades and absolutely finally crush every single leaf in my yard and never have any left over and I don’t have to get out my blower and do any craziness, and then the spring time I just put some lime down as usual and my yard is absolutely beautiful. You guys waste so much time blowing leaves and collecting them you could be making a shit ton more money if you just mulch them.

[@SpencerLawnCare]

@CASHCRZZY1 easiest answer! We do what the customer wants and is willing to pay for.

[@jf907079]

Are you going to post any equip expo content? Looking forward to those videos.

[@SpencerLawnCare]

No, I didn't film the show this year.

[@jf907079]

@ 10-4. Keep doing your thing

[@raymondbird5951]

Your petrol in USA is cheap compared to here in Ireland your gallon is about $3.50, you paid $54 in Ireland you would pay $105.50, your price for fuel is half the price here in Ireland.

[@angelicaconiguliaro3179]

We did the same thing, it was in our contract, along with it's customers responsibility too let us know if work was being done on the property and we aren't able too mow so we don't charge a miscellaneous fuel charge.

[@kerryevans7413]

I'm sure her yard was not that overgrown. That it needed to be push mowed. I just hope the neighbor didn't cut her yard with her not knowing.

[@RCMServices]

Don't you have non-ethanol gas in your area? If you can get it, it is definitely worth the extra cost. Your equipment will love you.

[@elizabethwatson71]

Why are you dumping in the woods? It smothers the undergrowth and, god forbid one starts, but those leaves add fuel for a fire

[@jeffmeyers3837]

Dumping clippings in the woods doesn't hurt the woodland. It creates amazing habitats for all sorts of critters. We had an area in our neighborhood where everyone would dump their clippings, and I swear you've never seen so much wildlife in one spot. Frogs, salamanders, birds, snakes, pretty awesome. It also decomposes and feeds the soil and surrounding trees. That high nitrogen grass in a carbon dominated soil like the woods is like rocket fuel for growing plants.

[@elizabethwatson71]

@ sure, I’m sure you are more than correct

[@jeremymassey5940]

That's cheap for fuel its £85 for 13 gallons in the UK, we do have bigger measures than the USA 5 litres compared to 3.78 litres per gallon in USA at last something Great britain has that's bigger than America

[@garyreardon11]

Hey Team Spencer, I hope TQ enjoyed her day off!

[@bmills9821]

have you had any more issues with the Transmission on the Isuzu ?

[@Demy26]

Well for some time is money so it makes sense for them to pay for Lawncare.

[@judd_s5643]

There was a Seinfeld episode called “ Soup Nazi”… that’s exactly how I feel! I’ve actually refused to sell products to people, so I see nothing wrong with the term “fired”.

[@JIMBO-1972]

Wish we could get some of that rain here in PA. In the worst year ever.

[@kwsanders]

Please send that rain over to Alabama. We haven't had any in my area for over a month. It is so dry here.

[@TPaulScroggins]

Terminating - Firing are the same thing, people are weird

[@johnkranz4004]

Good video Shawn

[@christinestill7303]

I live in an apartment. The owner is in her mid 80s. She hires someone for yard maintenance…she is not lazy. I don’t have space to store lawn care equipment. Of course she hires it out…neither of us are lazy.

[@chuckmaxon3727]

I had a customer that I kept as a favor, an old lady whose sob story I had heard on a number of occasions. Her home was an outlier and during the summer I had to go over it at least twice and had never raised my prices. The last time I cut it she came out and let me know that it didn't need it and I shouldn't have cut. I haven't gone back. I was at best breaking even on that account.

[@kevingebert4316]

At Will employment :) either side can terminate for no reason.

[@cheezst8ke]

You're lucky to get some rain. We haven't had any rainfall here in the Philadelphia PA area in 30 days. We broke a 29 day record on Monday the 28th that was set back in 1874. The last measurable rainfall we had was back on Sept. 28.

[@timbrown1240]

No seatbelt shawn

[@zachgalante3577]

He actually wears six of them

[@johnuhlig323]

at 20:21 in the video what is hanging from the tree??

[@janethomason3915]

Halloween decor

[@anthonyfletcher4898]

Hey Shawn what snow plow and salt spreader are you going to install on the truck you got yesterday

[@ianwoolley5329]

I thought u would be using ur debris set up by now

[@stevesolt4036]

Wouldn’t mind seeing a viewers poll for music or no music?

[@evanisnor8718]

Just curious, do you use contracts for your residential mowing clients?

[@justinrisinger7506]

I think he has said in the past that he uses contracts for everything, sorry if I’m remembering wrong though 😂

[@chuck020950]

I feel you should be like baseball. Give them three strikes and you are out.

[@Ryan-RM]

Did they ask you not to cut it or skip once you got there? I know people that might cut their grass between cuts but still want it cut again when you show up. That way you still cut and get paid. Not sure I understand unless they told you to skip them or something once you already drove there.

[@mikes7047]

they didn't tell him anything. hence, the wasting his time part for going all the way there only to see it already cut.

[@Josejose-rb5fm]

You want to sell the truck you buy yesterday let me know I coming from Michigan

[@kellyhansen6496]

Are you charging by the hour or by the job for leaf cleanups?

[@DoctorRickSanchez]

He said it plenty of times lol

[@psychored49]

i sell candles year around because I never know when I can get mower jobs or snow removal it all depends on the weather the candles I sell are made with all natural palm wax no black soot or black smoke the biggest pain in the rear is when people don't want to pay for the services after the job is done

[@mattjones1792]

Don’t u guys have the blower attachment for the mower?

[@jimmyssnowremoval1075]

Thought they had the blower and leaf plow for it but think it was a demo or they sold it

[@SpencerLawnCare]

Yes, we do, i talked about it in the video. I went by it a few days ago, and it didn't have much on it. I thought the bagger would have been plenty.

[@johnporter2508]

This dude is joke he forgets he work for the clients not the other way around if the customer want to do something u can either do what they want u to do or get lost is how I see it

[@shawnfriedrich6220]

Hey, where do you guys get those masks that you guys use when you’re mulching leaves

[@edb7549]

Hope you had a good day just got back fighting the fire wind blowing 40 miles an hour time to retire from the fire department

[@roxie_the_rockmonster4892]

I don't know if its they are lazy or if its working two jobs and having a life. I hire people to do things that don't make me money.

[@johnkirby6547]

Hopefully TQ enjoyed her day off.

[@kristinejackson5522]

People ARE lazy. Look around in your day to day travels. So many houses with lawns over grown, junk in their yards, & some with trash. People, not all, have no pride in their homes. I agree with Sean.

[@stevesolt4036]

Can you bag stuff and transport to your property and recycle into top soil

[@dannykampner]

Can you elaborate what the customer did to break your rules ? I'm not following what the problem was if the neighbor cut the lawn ?

[@mikes7047]

did you watch the video? it's because he's wasting his time, which is money and fuel, which is money. a business won't be successful very long if all that it's doing is losing money

[@Karlcox-g4l]

Must be nice to get rain

[@danwilliamson6680]

Been in business 40 yrs always tons of work