I WARNED THE CUSTOMER NOT TO DO IT | SERVICE TERMINATED!

[@jeffreyplant6807]

I hate those customers that either have a neighbor or didn't think their grass needed cut that week. All I ask is call me the night before or morning of and ask to skip that week, I show up you're being charged. People don't realize time is money, if I go out to mow it's my time lost, and worse if I send another crew out I'm paying 2 guys to just drive to your yard for no reason.

[@jls7006]

I love the fact you hold a standard and live by it.

[@mikeutt4565]

Agree 100% our time is valuable too. I have done the same. I also use the same language. It's better received when you say you are terminating the contract. I have also used language like closing their service area too. That way you can avoid awkward conversations.

[@raymondbird5951]

Your petrol in USA is cheap compared to here in Ireland your gallon is about $3.50, you paid $54 in Ireland you would pay $105.50, your price for fuel is half the price here in Ireland.

[@heavyhauler79]

Shaun, I did that with a customer who did the similar thing with snow removal, I got done with the season and terminated the account as I couldn't keep wasting time and fuel to plow the driveway.

[@garyreardon11]

Hey Team Spencer, I hope TQ enjoyed her day off!

[@officestew9603]

You're the best

[@chrishamblin2774]

You guys are such a Great Couple. God does shine on us all❤

[@bibi1949]

Hello 👋 That's a lot of leaves 😮 It might took u a bit longer but u got it done 💪👍👌

[@trentneville2273]

I think it was the house with fenced back yard and shed in back yard. I’ll bet $10 on it

[@Augy.1]

Shawn, I’m not sure who told you that you cannot fire a customer, but they are DEAD wrong! We tell customers ALL the time, “We are not looking for all the business, just the GOOD business”.

[@kwells8807]

Sure like your new choices of music 🎶 🤠🎼😎

[@bmills9821]

Good Evening Team Spencer

[@SpencerLawnCare]

Hello, how are you ?

[@dannykampner]

Can you elaborate what the customer did to break your rules ? I'm not following what the problem was if the neighbor cut the lawn ?

[@mikes7047]

did you watch the video? it's because he's wasting his time, which is money and fuel, which is money. a business won't be successful very long if all that it's doing is losing money

[@Popthecatpop]

Hi

[@Noname77331]

👍🏻👍🏻👍🏻

[@stevemoffitt2098]

You have to try a vault on underneath the more deck, mulch kit leaves and grass disappear in one past make one fast

[@judd_s5643]

There was a Seinfeld episode called “ Soup Nazi”… that’s exactly how I feel! I’ve actually refused to sell products to people, so I see nothing wrong with the term “fired”.

[@mattichikawa2929]

Great job Spencer and God Bless

[@SpencerLawnCare]

Thank you, God bless

[@bmills9821]

have you had any more issues with the Transmission on the Isuzu ?

[@timbrown1240]

No seatbelt shawn

[@Ryan-RM]

Did they ask you not to cut it or skip once you got there? I know people that might cut their grass between cuts but still want it cut again when you show up. That way you still cut and get paid. Not sure I understand unless they told you to skip them or something once you already drove there.

[@mikes7047]

they didn't tell him anything. hence, the wasting his time part for going all the way there only to see it already cut.

[@charliesturm5648]

love the video

[@Sewerrat-k6c]

✌️

[@mattjones1792]

Don’t u guys have the blower attachment for the mower?

[@jimmyssnowremoval1075]

Thought they had the blower and leaf plow for it but think it was a demo or they sold it

[@SpencerLawnCare]

Yes, we do, i talked about it in the video. I went by it a few days ago, and it didn't have much on it. I thought the bagger would have been plenty.

[@johnuhlig323]

at 20:21 in the video what is hanging from the tree??

[@janethomason3915]

Halloween decor

[@chrishamblin2774]

We are in full color now until for about another week or so.Michigan.

[@ianwoolley5329]

I thought u would be using ur debris set up by now

[@anthonyfletcher4898]

Hey Shawn what snow plow and salt spreader are you going to install on the truck you got yesterday

[@jf907079]

Are you going to post any equip expo content? Looking forward to those videos.

[@SpencerLawnCare]

No, I didn't film the show this year.

[@jf907079]

@ 10-4. Keep doing your thing

[@benjaminclingaman7551]

Hey Shawn I hope TQ Enjoys her day off

[@SpencerLawnCare]

Thank you, she did very much.

[@kellyhansen6496]

Are you charging by the hour or by the job for leaf cleanups?

[@Josejose-rb5fm]

You want to sell the truck you buy yesterday let me know I coming from Michigan

[@radionorthseagold]

TRUMP 2024

[@aaronburford5701]

Looks amazing!

[@shawnfriedrich6220]

Hey, where do you guys get those masks that you guys use when you’re mulching leaves

[@evanisnor8718]

Just curious, do you use contracts for your residential mowing clients?

[@justinrisinger7506]

I think he has said in the past that he uses contracts for everything, sorry if I’m remembering wrong though 😂

[@frankpowell1924]

TQ I would love a new head gear for next season after you got Shawn and your kids there Christmas 🎁 thank you great work Shawn

[@JIMBO-1972]

Wish we could get some of that rain here in PA. In the worst year ever.

[@chuck020950]

I feel you should be like baseball. Give them three strikes and you are out.

[@kwsanders]

Please send that rain over to Alabama. We haven't had any in my area for over a month. It is so dry here.

[@byronn.2885]

Charging accordingly is becoming harder and harder. There is a limit to what any market can bear. Voted today so hopefully we can get back to lower fuel prices at some point in the not too distant future.

[@colinklimo5102]

Where did you get the strobes from for the grandstand?

[@jasonboyce424]

Awesome video have a great upcoming Wednesday stay safe out there

[@yogib37]

I did not like that comment that people are getting lazy to mow their lawns. The fact is I enjoy mowing my lawn but it is becoming an safety issue for me and it is almost not safe for me to mow it because of balance issues. I cant trim for sure now. Thus is why I am down sizing my house and may just move into a condo. I do enjoy mowing my lawn but it is to the point it is not physically safe for me to do it. It is not cause I am lazy to do it.

[@forknife6393]

Actually a lot of people are getting lazy to mow their lawn. Of course there are other people who physically can’t mow their lawns, and some others that are too busy.

[@davidhintz1806]

​@@forknife6393how do you know the difference?

[@trentneville2273]

I think he meant the workforce is getting more lazy

[@pepsilove6306]

@@davidhintz1806 how I know is 90% of my client base is under 40 and all of them are able bodied. When I onboarded them their literal reason in as many ways as it could be reworded was "After working all week I cant be bothered, I wouldnt even bother cutting it ever if the city didnt fine me for it." cause one of my questions when I screen clients is "Are you looking to have a nice lawn, or just want the city off your back?"

[@Bruce-i1j]

Shawn I liked the part of the video where you were filming while driving. You guys have some beautiful countryside up there. You should film more of it. TQ hope you had a very well deserved day off going shopping and such with your sister. As always y’all be safe careful stay warm and dry and keep up the great work. Bruce in Wv!!!

[@edb7549]

Hope you had a good day just got back fighting the fire wind blowing 40 miles an hour time to retire from the fire department

[@johnkranz4004]

Good video Shawn

[@tobytyler4240]

At 10:32 Shawn so strong lifting those bags lol

[@cheezst8ke]

You're lucky to get some rain. We haven't had any rainfall here in the Philadelphia PA area in 30 days. We broke a 29 day record on Monday the 28th that was set back in 1874. The last measurable rainfall we had was back on Sept. 28.

[@kerryevans7413]

I'm sure her yard was not that overgrown. That it needed to be push mowed. I just hope the neighbor didn't cut her yard with her not knowing.

[@Karlcox-g4l]

Must be nice to get rain

[@bradweight8965]

California needs rain

[@tobytyler4240]

Shawn needs a guys day out. Shawn you work so hard you earn a good day off to lol

[@johnkirby6547]

Hopefully TQ enjoyed her day off.

[@angelicaconiguliaro3179]

We did the same thing, it was in our contract, along with it's customers responsibility too let us know if work was being done on the property and we aren't able too mow so we don't charge a miscellaneous fuel charge.

[@nathanbrodeur]

They were dropped as a customer

[@frankpowell1924]

I have done that to in the past less yard I gotta cut

[@thomaslawnandlandscape]

I say fired lol

[@danwilliamson6680]

Been in business 40 yrs always tons of work

[@1MasTer2]

The same thing happened to me with my lazer z the battery died I jumped it but the battery wouldn’t hold a charge

[@keithfrost9075]

By a Echo 9010 and ur problems will be solved

[@wilsonperea9460]

Definitely understand cleveland unpredictable weather this morning. Glad your unit was a simple fix just the inconvenience. Deck drop never would've happened to TQ Lol. Some clients are not considerate . They should've called, text you ahead of time.

[@andreabond3501]

And use height adjustment for volume control

[@michiganman845]

So do you charge regular mowing price or more due to the leaves for this week on this property?

[@pepsilove6306]

I dunno about Spencer but in my area, most places on a yard that leaf'ed up will charge a fall clean up price. For my company, if we gotta worry about starting a fire with the exhaust from leaves plowing up over the deck, or bust out the baggers its more than a regular mow. if its mild leaves and all we gotta do is just side discharge free n clear its a regular cut, any extra effort and its a clean up.