SQ321 passenger recounts what happened when extreme turbulence hit

When Singapore Airlines flight SQ321 hit extreme turbulence, it felt like being on the “crest or precipice of a really tall roller coaster", passenger Dzafran Azmir recounted. The 28-year-old had no idea how badly his fellow passengers were injured until the flight made an emergency landing in Bangkok. “These panels above our heads … They were literally broken and shattered by people's heads and bodies impacting them." More details: cna.asia/4bRU7x1
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[@JessieTeh-ox1kw]

The pilots are very professional in handling such a difficult and terrifying situations. The pilots did a good job to stabilise the plane.

[@Jasmine215100]

Are the flight attendants also trained in this type of situation? I'm sure they also deserve some credit!

[@sj7273]

@@Jasmine215100cabin crew had no job other than seating and announcing

[@TheKyuwook]

@@sj7273but still they have to front the passenger and keep them in order. If not how the pilot operates when the back is not cooperating?

[@sj7273]

@@TheKyuwook pax doesn’t run around though in case of emergency.

[@TheKyuwook]

@@sj7273 in case of emergency, everyone will be running for their life. They won’t know what’s the drill and how where and how should they move. You shouldn’t remove the credit of crew.

[@BobSaysWhat22]

This is a stronger reminder for everyone that we have to fasten seat belt all the time when we are seated.

[@joetandingan6328]

Very much agree.

[@AmberStreetFilms]

Especially with the crazy weather increasing all over the world.

[@verysimlpesimon]

@@AmberStreetFilms you said the right part...this increasing bad weather will make these air turbulence worst and worst..

[@tmadsosasd8079]

i wonder if most the flight attendants were injured considering they most likely werent wearing seat belts

[@maxrebo8455]

Amen to that, not just when the light comes on. I dread going to the bathroom or stretching my long legs too.

[@chaeyoung6133]

I’ve travelled with Singapore Airlines several times and I feel that the pilots did an amazing job not panicking & landing the plane safely. My condolences to one of the deceased.

[@zahraazeez1767]

That's what they r supposed to do. They are trained to handle any kind of emergencies

[@2000disneyland]

Singapore Airlines is the nicest airline I ever flown on. If it can happen to them, it can happen to anyone.

[@tr1pl741]

Me and my family have travelled with Singapore airlines many times and even though this experience must have been very traumatic, it has given me more confidence in the airlines because the pilot and crew did an amazing job landing safely. Condolences to the family of the deceased RIP.

[@鲁焚化炉]

Same here!

[@karebu2]

Who can complain about free flights right? SQ staff tickets.

[@mdml0]

Wish the 7 in ICU could say the same. What's the point of free flights when you're breathing from a tube or paralyzed.

[@鲁焚化炉]

Don't be silly! Only those who can't afford SIA tickets will think that all SQ passengers are staff &/or staff family of SingaporeAir! 😝

[@karebu2]

@@鲁焚化炉 can't imagine there are ardent supporters who are here to sing praises when there are more than 50 injured and 1 dead

[@Ahtnagarp]

Thank god, thank god, THANK GOD the plane survived, my deep condolence to 1 person to who died in the accident...

[@MintyMine9297]

Why don't you thank the pilots who ACTUALLY managed to bring the rest of the passengers to safety?

[@aadyasingh2535]

idt it was possible without gods help as well. @@MintyMine9297

[@izzyrov5814]

The plane survived? You mean passengers?

[@boymeetsworldx2]

Thank non existent man but not thank paramedics, pilots & airport staff. Gotcha

[@UlliStein]

The passenger died not because of the turbulence directly but from a heart attack.

[@PeterDennis-jl9iw]

I have travelled Singapore lines lots of times. This was an accident and nothing to do with the airline. It was a weather phenomana

[@adeveloper6653]

until the final report come in I think cannot jump to conclusions that SIA is not to blame

[@enzotan2730]

​@@adeveloper6653Yea blame Sia for the turbulence. Right

[@markototev]

It's hard to keep your seatbelt fastened...

[@adeveloper6653]

@@enzotan2730 It may not be turbulence, could be pilot error, until the final report comes in we will not definitively know

[@Valmiki168]

Pilot error how?​@@adeveloper6653

[@varvoom]

Dzafran Azmir will make an excellent journalist.

[@adeveloper6653]

Yeah he's a lot better than some of the CNA newscasters

[@dtang3288]

You think so? I doubt.

[@efgerfgergferg6749]

why got ang moh slang?

[@anuardalhar6762]

@@efgerfgergferg6749Student doing degree in the UK.

[@youngfadula]

@@efgerfgergferg6749 obvious that he was raised or studied overseas. Not everyone grew up in singapore or is singaporean

[@rahmahaljofri9966]

Kudos to the pilot. He managed to land the plane safely. All the passengers shd hv fastened their seat belts. Act of god .

[@FireFoxGaming56]

The pilots r idiots. Who flies right into a storm..?

[@helenpauls1496]

@@FireFoxGaming56I get the impression that you have been rejected as a pilot with all your accusations. A terrible accident has happened and an enquiry/investigation is being done. Be a better person.

[@jt895]

@@FireFoxGaming56 pilot reject 😂

[@FireFoxGaming56]

@@jt895 life reject 😂

[@annwooldridge5834]

I'm a bad flyer and I'm going on holiday soon this is going to make me worse 😳😩

[@rkj2023]

The dude looks so chilled. Happy he is safe. Sad for one death. Speedy recovery for rest 🙏

[@wantarini7129]

A very terrifying experience. What I can do is only to pray that all the victims recover soon and that kind of turbulence never happens again.

[@Jasmine215100]

I really doubt that you can ALWAYS PREVENT this type of weather phenomenon!!

[@xierli8585]

The Bangkok airport crew responded and prepared for this emergency landing so well too

[@margiewinslow872]

This is the best report I ve gotten about this flight. Thank you.

[@alanchee6863]

Excellent spoken English that described the incident with great clarity. Bravo 👏

[@roxxyroxxy4667]

broken English better then broken head 😂😂😂

[@theNouratheory]

Lols!! This is how the majority of Singaporean’s sound like. Educated and articulate. ❤❤❤🇸🇬🇸🇬🇸🇬🇸🇬🇸🇬

[@JojoJoget]

I prefer singlish, semula.

[@SaraCardin572]

​@@theNouratheory No! this is not how majority of the Singaporean sounds. They are many who still don't use full sentences to communicate.

[@theNouratheory]

Look I’m a big fan of Singlish but in our schools and during presentation everyone be it Chinese, Malay, Indian or Others will ALL speak with excellent clarity. Or maybe it’s just in the schools that I went to and maybe in my social circle. I may be wrong in my generalisation but I feel that the majority of us will often be speaking excellent English in comparison to other Asian countries. IMHO.

[@KennyK8]

This Malaysian passenger Dzafran Azmir reporting the situation is as good as any top BBC, CNN and those major news reporters if not matter. His command of English is amazing.

[@alvinchong5676]

Very well spoken, and he is actually a Malaysian student. Well done!

[@401973lynsky]

Pilot is so brave...he is good he still managed he saved many people's lives I salute him 🙏🙏

[@libranoon]

An airpocket that couldn't be avoided but thank God the plane stabilised after getting out of it and landed. My TCM physician experienced this too years ago and told me he has nightmares for several months. He avoided flying for 10 years. Recovery for some is a long road. Pray for them

[@isangababay]

You have a very good pilot…

[@jhawkins8264]

@isangababay I hope we soon learn this heroic pilot's name, also hear his account of what happened at cockpit controls during the emergency. He must feel traumatized too, like the passengers who made it thanks to his professional skills.

[@elsieyong703]

Thank God 🙏

[@metarugia3981]

And this is why when I fly with my wife, I've AWAYS stressed to buckle up whenever we're in our seats. I've flown with Singapore Airlines more times than I can count, they're one of the best airlines in the industry and have never experienced any issues like this. The most I've ever felt was slight turbulence, which is quite normal and can happen. This imo, was a freak accident that could've happened to any flight, and from this passenger's description, it seems to be extreme turbulence.

[@rangiwirihana6902]

Singapore Airlines has a great track record

[@sugarsaint]

What a beautiful individual

[@camillac.s.279]

🙏🏻❤️ emergency team on the ground seem really organised and prepared

[@WorrierKitten]

Thailand team is awesome as usual! Mad respect to them all ❤

[@EastGuitarWorks]

This guy speaks very well

[@elsieyong703]

Excellent spoken English !🎉

[@2000disneyland]

So sorry for the loss of life & those injured. I flew on an airline yesterday and was more aware of the need to wear my seatbelt. Other passengers stayed seated and buckled in more too.

[@TheSunMoon]

Chances of injury increase if passengers refused to put on seatbelts. They play a part in their own safety as well.

[@youcantseelim1751]

Precisely!! What's worse is those idiots flew up and crash onto some innocent people nearby, causing them injured. LOL

[@Jasmine215100]

@@youcantseelim1751 What you don't realize is that on a long flight (like this one), ( What, 10 hours or so?) maybe you don't like wearing a tight seatbelt constantly! I know they also tell you to "Keep your seatbelts fastened."

[@BenevoKids]

@@Jasmine215100 Then loosen it, seatbelts really aren't uncomfortable, I barely notice it is even there. How can it bother someone so much, for their OWN safety? People are ignorant.

[@JojoJoget]

Can you keep them in for an 8 hour flight?

[@Jasmine215100]

@@BenevoKids What if you're pregnant or morbidly obese? Is it comfortable then?

[@danielbaladad5959]

What an articulate young man.

[@michaelkurtz1967]

Incredible tales of skill, survival and sorrow would make a wonderful movie to honor those that were injured or did not survive. Pilots ability to maintain composure and land shows their skill under pressure. Wishing the best.

[@bobafett5757]

*My heart really goes out to the airline crews up there especially the stewardess cos its chaotic and tough for them to calm down the situation aftermath*

[@balticbabe1]

Very difficult, especially when they've sustained injuries themselves

[@bobafett5757]

@@balticbabe1 They have more experience up there so they need to double up

[@balticbabe1]

@@bobafett5757 What does that mean? On every flight over a certain number of hours, there are 3 pilots. Anything under 8 hours, and there are the standard two pilots

[@figureofspeech4581]

Eh come on lah CNA, you don't have to put that picture of the flight stewardess as your thumbnail. Just imagine how she would feel or how traumatised she would be just by seeing that photo. Please remove that from your thumbnail!

[@espreedupree]

Exactly… they did her dirty ….

[@Aki-yn4pg]

On hindsight, the outcome of this ordeal could have been worse, with many casualties or even a fatal plane crash! Would you rather see rescue operations looking and picking up human and plane debris from the crash site? Be thankful that the SIA pilots saved everyone except one and have the plane landed safely in Bangkok. All pilots from any airline will do their best to ensure everyone’s safety, not just themselves. It’s a call of duty.

[@ABC-ed8cg]

Dzafran Azmir is such a well-spoken and poised young man. 👍🏼👍🏼👍🏼

[@tpmnrcks]

Very well articulated.

[@wumingkkk]

I think the pilots did a great job getting 99% of the people still alive despite the turbulence. This is like a movie came to life.

[@751lolli]

thank Thai medical teams and prompt support for helping victims

[@iknowuknow69]

My heart goes out to the victims and kudos to the pilots who landed safely. But we shall see what the outcome will be after the investigation.

[@odapty]

The crew and the pilots are heroes👍👍👍👍👍👍👍👍❤️❤️❤️❤️

[@Gazr965]

Seat belts loosely fastened would save the ejections from seats.

[@PeterDennis-jl9iw]

When you are flying you should have your seat belt on all the flight or you will possibly hit your head on the baggage compartments Not Singapore airlines fault. Who can judge the weather especially at 37000 ft

[@lenitaa7938]

It’s the pilots and the stewards responsibility to warn people during such turbulences and to give clear, precise safety directions to the passengers! It sounds as if these directions were not given, nor safety procedures followed!

[@enzotan2730]

​@@lenitaa7938it's sop for seat belt to be on at all times but ppl just dun learn to until things happen. Kudos to sia for landing safely. Truely the number 1 airline in the world

[@AA-le9ls]

How do you avoid having to go to the toilet? Wear a diaper?

[@sumeshs8239]

Don't eat or dtink one day before travelling.

[@raymondlow393]

@@lenitaa7938 - - - do you understand what is a sudden weather change phenomenon ? It happens so fast that even radars are unable to detect it's coming. Do you think that if the pilot and flight crew (in this incident) knew of the dangers they would be facing, they would choose to keep quiet and not warn the passengers even though they have sufficient time to do it ?

[@melsdesignerdiaries]

Terrible😢 poor passengers

[@Optimusprime1993and2]

Hope their insurance cover their hospital bills.

[@gumballdarwin2330]

SQ will pay for them. Thailand healthcare is cheap than Singapore

[@Aliphatic]

Singapore Airlines bro. No expenses spared. Singapore Airlines will pay everything and more no worries

[@roxxyroxxy4667]

no worries SIA very rich

[@elsieyong703]

​@@AliphaticTrust SIA! NO worries.

[@Raaddller]

An object moving at 600km/hr is suddenly brought to rest against a plastic wall that is also moving at 600 km/hr. This was what they were trying to teach us in school.

[@stuka6671]

Thank God, the plane was still in shape and the pilots managed to control and landed safely...

[@ZeeAdventures15]

The PILOT is really great,,,,imagine on that horrific situation who could think that he was still manage to the emergency landing?Salute to him,

[@EmpyreanLightASMR]

The CNA reports have been outstanding (kind of watching them out of curiosity). Unlike our US journalism, you actually let this gentleman speak completely uninterrupted and without putting words in this mouth (a bad habit our news has done for decades).

[@kikaysann5103]

Thanks God They are Safe Eventhough one is died Hat off to the Pilots..

[@mounikakasthala2807]

should appreciate pilots who did a good job in handling the plane in that extreme turbulence and land safe

[@alisont.6940]

Helpful video, gives a real sense of things. It's hard to imagine, having just been through normal bumpy turbulence, that it can be that bad.

[@UnwrappingByMimiKoteng]

Alhamdulillah semua selamat.

[@stellatan9485]

I always hv my seat belt on, loosen it a bit so it's more comfortable.

[@adeveloper6653]

loosen might have chance to still be moved out of it.

[@elizabethroberts6215]

@@adeveloper6653……garbage! You have it SLIGHTLY loosened, but still buckled. If so, it’s designed you can’t ‘come out if it’…………

[@JojoplayAB]

@@adeveloper6653Loosen meaning adjusting where your waist still has breathing room like your car seatbelt

[@adeveloper6653]

@@elizabethroberts6215 are u an aviation expert that knows if its loosened you won't come out at an extreme plunge of 6000 ft? I doubt that.

[@adeveloper6653]

@@JojoplayAB Car seatbelts automatically tighten once you clip it.

[@raymondlow393]

It's always the case, there are a lot of passengers who refuse to listen to the safety advices given by the flight crew. One of these advices is that flight crew would always advise passengers to have their seat belts on through out the journey although at times the seat-belt sign would be turned off. Passengers won't learn their lessons until incidents like this happens, but then it's too late for some people. The best advice is to keep the seat belt on through out the journey even though the ride looks smooth (despite the slight discomfort) as who knows, the plane may hit an air pocket or turbulence so suddenly that the pilot may not have sufficient time to give out a warning.

[@jjgicano]

This incident proves that planes don't break apart easily and help lessens the anxiety of flying.

[@jy7558]

I’m from Singapore, his English is very good for a Malaysian

[@psoon04286]

I’m also from S’pore but I’m ashamed of your comment👎🏼🙁

[@willylao5430]

Actually, his English is very good... for any English speaker.

[@cheeyienchung7265]

I'm never a great fan of Singlish or Manglish. But this young man even though with his slight American lilt speaks English flawlessly. He described the situation flawlessly. His English is very good by Malaysian standards ...and his spoken is also far better than what the majority of Singaporeans are able to dish out!!!

[@ambarajimalli6746]

What make you Singaporeans think that we Msians cann't speak gd English, its just insulting

[@latashahoward3943]

I wouldn’t take my seatbelt off unless going to the restroom. I’ve never understood why you’re allowed to remove it at all.

[@Anonymous-pm7jf]

Were the people wearing seatbelts?

[@RabidRedRacoon]

With all the flak that Boeing as a company that is drawing currently , I think it makes me think that the planes they make are still very very very reliable in such extreme cases of air turbulence. Gives me more confidence about the planes that they make.

[@TonyLee-th1vv]

Singapore Airlines 777-300ER got very good seats arrangement, their economy is 3-3-3 layout, that's why no others passengers dead except one old passenger believe is got heart issues. If greedy airlines with cramped seats 3-4-3 layout, the situation can be worse due cramped of passengers, even worst the plane may be crash due balanced issue that the pilot cannot take the control of the aircraft, especially mostly passengers don't wear seat belt, walk around, in toilet etc.

[@TheFurreid]

can’t believe there wasn’t a single video of the incident??!!

[@TheBebemom]

Indeed…..that shows how sudden it was

[@OpulentRed]

➕️👍

[@lourdeshonor-zl4cb]

Singapore Pilots was BLESSED BY OUR LORD ALMIGHTY with presence of mind and guidance for the success of this emergency landing in this difficult situation.. very brave..we salute these Singapore Pilots... God continue giving you wisdom a d guidance on your fields

[@biglance]

Wear your seat belts people :)

[@logicalrealistic3139]

That's WHY Seatbelt SHOULD BE STRAPPED whilst seated

[@3000A.D]

No videos nobody filmed anything ?? Classic Singapore censorship

[@cindypereira5194]

That is precisely why I never take my seat belt off in an airplane. Just like in a car, if you’re unrestrained, you’ll go flying.

[@jasonhalil2591]

Problem is that people are ignorant about exactly what is taking place when they are flying on an airliner, it’s a pressurised aluminium tube blasting through the air at very high speeds and if it hits divergent air currents of differential pressure and temperature it’s going to cause very sharp and jarring movements due to the shear speed it’s moving through that air. I just came off a flight from Dubai where passengers were up and about all the time oblivious to the danger even when the pilot had illuminated the seatbelt sign, there were a couple of mothers with babies in arms standing around while the warning light was illuminated and people sleeping across seat rows without seatbelts on for almost the entire 13hr flight!. Clear air turbulence can happen at any time on airliners and it’s up to passengers to take responsibility for their own safety and belt up whenever they’re able to for as much of the flight as possible only getting up when essential anything other than essential ie toilet breaks is risky.

[@sunchildtine]

shocked to hear. i experienced turbulence before on a long haul flight, and the pilot was quick to ask everyone to get back to seat & buckle sign is up. We do not know the full extent of SQ321 pilot & co-pilot. Passengers' health & recovery is main priority now 🙏

[@AbbASongs1]

He spoke so well. Absolutely awful, heart goes out to the families.

[@evelynmead598]

Seatbelt is a must whether no warning sign or announcement because Turbulence will occur at anytime. I experienced one in Japan and I know how it feel to have a Turbulence, it’s like a Roller coaster feeling

[@RandomVideosFirst]

Truly shocking accounts and my condolences go out to the the family and friends of the lost soul , I can only imagine how bad it was for them no doubt the events will have a profound affect on peoples lives

[@nanoly]

Singapore Airlines are one of the best among all in S.E Asia. I spent my past 20 years traveling. This could be counted as the worst one that I have ever seen. It would be been even worse than this if with other lower quality airlines. Prayers for the victims and their families.

[@neliarabago7843]

For everyone on that flight, you still BLESSED you still alive. Your second life. We still continue in Praising the Lord. Praise the Lord🙏🙏🙏

[@Mamsh70]

That's why if you're in the plane please don't unfasten your seat belt so that you avoid to a worst happen to you in case of turbulence

[@JaneHudnell]

I am flying tomorrow and keeping my seat belt on.

[@joetandingan6328]

Would you have not secured your seatbelt upon experiencing the start of the turbulence?

[@hanaljubic6654]

All the people hurt were unbuckled. Recently I was flying for four hours, and I tried to not even go to the toilet, let alone walk around or sit unbuckled.

[@jutube3493]

Imagine you’re in a toilet pooping 😱

[@කුනුපඩයායුටියුබ්චැනලය]

You can bath with Nutella😂

[@YAOHisTheNameAboveALLNames]

Why do they lie and blame turbulence when everyone involved knows it was the front wheels collapsing on a hard landing that injured everyone?!? Is it to not scare anyone from flying?? Smfh

[@diypromax]

Those who likes to travel also must take risks no matter what mode of travel, that's the meaning of travel.

[@nanrauntown1396]

Staying at home has risks as well. Natural disaster or fire or unexpected accidents can occur. It is the definition of life. Life is full of risks.

[@속초한국]

This is the best airlines can give you

[@AA-le9ls]

The passengers don't move upwards relative to the plane when the plane jumps upwards, as he claims. Rather they move upwards relative to the plane when the plane drops suddenly.

[@raymondlow393]

Had the passengers all had their seat belts on all the times, the situation might not be that bad.

[@Koh-Wei-Jian]

True

[@Supercalifragilisticexpial-r2x]

The ghost of flight 370 10 years ago

[@chrislockwood1476]

Terrifying. Im heart broken that someone lost their life.

[@nordic8242]

That‘s why I’m ALWAYS wearing my seatbelt throughout the flight, even when sleeping. I feel very uneasy when i have to go to the bathroom, kinda if I would be in the car without wearing a seatbelt.

[@bensengng]

Is it not a natural reaction that if the plane starts shaking hard, you better fasten your seatbelts?

[@talking2388]

That's why they say keep you seatbelt on. Bet you won't take it off again while in the air.

[@dialmstyle]

Wow. It sounds like they were incredibly lucky to not crash.

[@pasanglamu7139]

Lucky people are safe coz of Singapore airlines, if other airlines 😊 I love to be travel in SQ flight ✈️

[@waynesilva3129]

How many of these passengers keep their seat belt on for the entire flight, don’t blame clear air turbulence?

[@SergioTheGreat100]

He knew what would happen and he decided to put on his seatbelt

[@sierrafife]

Um..... Plane and people go up and down together ONLY if you're ATTACHED to the plane like wearing your seatbelts securely . If not: plane go up, people go down. Plane go down, people go up.

[@Dan-xx5jq]

So they had a kind of warning....he said it was shaking. if you are seated, why would you not put their seat belt on?????

[@arasilky]

Always wear your seatbelt, always. I was flying back to SG on an SQ flight recently and the passengers couldn't wait to be out of their seatbelts 😮

[@glenvilleashby2872]

Excellent narration!

[@antihunter]

would it be better to have gave the warning during the initial shaking?

[@jessyblue863]

The plane went up and everybody went up? The plane dipped down and everybody fell down?

[@ezar7017]

Opposite way

[@Shaolin91z]

Thanks Lord for your peace and salvation

[@k.vn.k]

Imagine I was the pilot 👀

[@lindastiles4981]

Keep your seat belt on

[@striker44]

There are entitled passengers who do not wear seat belts when told to do so and expect crew members to be servicing them during turbulent flight.

[@elmago8268]

I travel with SA most of the time. Great airline 10/10. Friendly staff, nice cabin, good food, but most pilots do not care about turbulence. They don't avoid it. They go throught it most times 😅

[@cmymotion]

To take another route avoiding turbulence might not be feasible..

[@keenanmiltonrip]

do you mind sharing any airline that is able to avoid air turbulence? thank you !

[@araisikewai]

Fuel efficiency doesn't allow for much deviation most of the time.

[@paulinesim2254]

​@@keenanmiltonrip😂😂😂😂😂

[@KlaunFuhrer-du7fr]

Wonder if there is some structural damage on the plane which is yet to be seen...

[@dsdsds-g8b]

Just like rogue waves at sea catch you by surprise, so can unseen and unreported turbulence in the air. Wear your seat belt at all times you are seated, and take the risk when you are walking about or stretching. The risk is always there and neither transport pilots nor Boeing can change that. Bravo Singapore personnel!

[@Callsign-Blade_RunnerSG]

It could be either Good or Bad but Big things have Small Beginnings. Perhaps they could manufacture emergency airbags around and at the top of passenger’s ceiling to minimise injuries in unforeseen circumstances like these.