Staccato is OUT of the penalty box!

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[@practicepractice5719]

Staccato owners…….who have sent your stuff back to them for repair?….. Have you had the same quality service??? Sincere question (not trolling) 👍

[@bobs3597]

Yes, brand new XC had slide, frame and barrel fit very loose. I compared it to several others in the store and mine was by far the worst fit, similar or worse compared to a cheap polymer gun. They took care of that no questions asked. Also I had terrible machining marks on the safety and slide stop. They replaced the safety for free but charged me like $80 for the slide stop. A little annoying that they charged me for that considering the price of the gun. This gun should have no machining marks on it. The turnaround was very fast. I would say overall their service is excellent and Ben did not receive special treatment.

[@practicepractice5719]

@@bobs3597 that’s good to hear, however Ben reports them giving him a new free guide rod ($95)……but charged you $80 for a safety. Close, but not exactly the same…..but close enough 👍

[@MickNelson-fb2qk]

The best service! I had an older Tactical 5.0 break a link. They fixed it in no time despite being well used.

[@soulshot96]

Yep. Not only do they answer all my annoying questions via email fairly quickly, but when my 2022 XC developed some weird mag release behavior I didn't feel like messing with, they took the gun in (overnight shipping paid for both ways), and ended up replacing the entire grip. Had it back to me the same week. No cost to me. Even called and left me a voicemail when they sent it back apologizing for a slight like 12 hour delay due to some weather in TX at the time. A huge part of the value of these guns is in the warranty and support IMHO.

[@ACGBLR]

I bought a used C2 in 2021, had an issue come along with it right after buying. I had reached out to Staccato. They taken it in( the warranty does not cover guns used only original owners with it). They end up replacing it with a brand new C2, after saying the dlc was flaking off the frame. No charge to me, to my shock. That had taken two weeks then.

[@tomwilson1006]

When is Ben gonna grace us with a desk pop?

[@nektarioscatlett6264]

Need a good “is this thing loaded?”

[@zaiquiri1799]

He’ll never be that cool.

[@grosen84]

What?! He never did a deal pop?😂

[@chairmanbrando]

It's a real thing, right?!

[@713KaiWin]

Had an optic screw sheer off on my stealth arms platypus. I emailed stealth arms about the issue (at 2 am) and somebody emailed me back first thing in the morning at 10 am with a one day shipping label to fix it. Sent it over, they recieved it and fixed the problem within a day and even sent a new iron sight plate. One day shipping the gun was at my door within three days of the problem happening. Couldnt have been happier since the problem was really my fault by not using a torque screwdriver when installing the optic.

[@Olivehollow]

They do have great customer service from what I’ve experienced as well.

[@stefan_IPSC]

staccato go bang, p320 go boom.

[@PnP-td1mt]

Guide rod bent from dropping the gun on the muzzle

[@12gramtalon8]

That was my first thought too

[@PandemicGameplay]

dude has shot 30k rounds through the XC version and only replaced an extractor and recoil spring, and he still whines lmao

[@SectionChief]

Yep, it sure did.

[@gansior4744]

​@@PandemicGameplay because other guns that cost 6 time less shoot 3 times more and extractor is a 3$ part you can replace yourself in 5min

[@PandemicGameplay]

@@gansior4744 You aren't buying a 2011 because it's cheap or convenient, everything comes with pros and cons, the reliance on a 110+ year design comes with the territory. I have a Glock 17 and a Staccato P btw.

[@cnclife2739]

Have a gen 1 glock. Sent it in for a trigger issue. Glock rebuilt with new parts, my slide and new lower parts. Also sent me 5 new Gen 2 mags. Wasn't expecting that. Customer service is important.

[@MarcPintoDC]

Walther has very good customer service. Years ago they had a recall on the PPS they sent a label. I had it back in 10 days. That pistol has over 7,000 rounds no issues and will feed steel case. I don't cary it much anymore but I'm confident it will just run.

[@markcromeyer1652]

Staccato for win boys that sig check hasn’t cleared yet😂😂😂

[@austinmurphy6359]

Just stop man. Your not funny or original. This comment jas been on every video since he bought a 320.

[@mooktemas6800]

This is why I chose staccato over BUL armory, great service and lifetime warranty as opposed to BUL’s 1 year warranty.

[@KTMGUY95]

"A SCOOBY DOO MYSTERY!!" Like that!

[@Wongton_soup121]

My experiences were pretty similar, if not better. I brought a staccato second hand that had issues because the slide to frame fitment was too tight which caused the gun to lock up at random times. Even though their official policy doesn’t extend to second hand owners, they still paid for shipping for me to send it in a fixed everything free of charge. They even gave it a new finish, and guide rod. I practically received a brand new gun. I will always support staccato because they truly try to make their customers feel special

[@gamedaydad8138]

If faced with the choice of "Good product/Amazing Customer Support" vs "Great Product/Bad or Mediocre Customer support" , I'll take the former every time. I would have bought a Dan Wesson DWX a year ago, except all I ever read about is how bad the customer support is.

[@johnbuntin7188]

Since the buy out I've heard of nothing but BAD. Like my DWX, hope I never have to use there CS.

[@Tauridballistics]

That's excellent service. I purchased an SMG guns FG42 TII replica and had one of the bipod legs break within a few weeks of owning it. I reached out to them and was told it would be a year before they could get me a replacement, so I had to fix it myself while I wait till October 2024 to try and get a new one. I also have cycling issues with the gun and reached out and never got a response. This is a 7.7K dollar gun that has had less than desirable support so I would say Stacatto is knocking it out of the park.

[@khanj42]

I had to send Smith a legal Demand Letter to get a gun back from their warranty service department. It's a black hole if you have to send them something.

[@JoeGeiger-x8z]

I own a few Stacc's and their cust support is first class every time I've needed something. When you hear "you get what you pay for" this goes beyond the gun and includes the service along with it. Can't go wrong with an XL for the trifecta. XL with the 2.5 trigger is an amazing gun to shoot

[@delaneywaltman]

I just had great service with my P10c. They had it back to me in two weeks. Cleaned and lubed it. It looked brand new. Even changed the backstrap and pin that i slightly damaged. I was impressed.

[@spartantv6268]

Why no atlas athena? that is a premium 2011

[@dannthorburnn]

My buddy is LAPD metro and they were the first LE to adopt the Staccatos. All of them had mag issues. Staccato gave them the finger and said we improved the mags and you guys can buy new ones for $65 each. The department did not pay for the pistols. The officers had to buy them. That was a few years ago now. Maybe they improved their service. My buddy was pretty pissed since Staccato used them as marketing to drive more sales then turned their backs when they had problems. Rounds were popping out of the mag when doing reloads not on an empty mag.

[@riotman2020]

20k + rounds seems reasonable for parts to be replaced. I don’t see how that’s something to be irritated about. The P issue and reaction makes sense.

[@HaveAblessedDay7777]

That’s the exact reason I got my Staccato!

[@Hawtload]

the best reason for me to get a staccato is that their facility is 30 minutes from here

[@SectionChief]

You would still have to ship it for warranty wouldn't you (i.e. no drop off)? FYI, I've been to the Florence Ranch a bunch of times.

[@willwbrown]

​@@SectionChiefnah, you can drop stuff off and pick things up. Heck I had warranty work done while I was waiting in the lobby. Also dropped a pistol for barrel + comp fitting.

[@SectionChief]

@@willwbrown Copy. Thanks.

[@clutchshot3306]

Get the Steggalodon!!!!

[@SEAKPhotog]

My P came with a messed up sear. Very annoying. Never should have made it out the door. But, like you, I had a terrific experience with their customer service. Easy, responsive, fast and the gun has run flawlessly since.

[@stephen6720]

My experience with S&W customer service has been excellent. Recently, for example, I bought a new Shield Plus PC, and right out of the box I was not too fond of the trigger. I sent it back to Smith and they replaced the trigger, no questions asked, and overnighted the gun back to me just over a week later.

[@yliuatl]

Sig check bounced, Staccato check cashed, waiting for ADM check to arrive in the mail.

[@elijahanderson6736]

I really want the new C. External extractor fixes the 1911 extractor issue

[@AverageCompetitionShooter]

I sent a Shadow 2 back to CZ for a trigger issue. They fixed it and had it back very fast.

[@roflchopter11]

I had a p07 that stopped striking. CZ wanted $100 just to look at it, I think plus shipping.

[@DaveandDebe]

Great Video! 👍

[@DanDannyDanielleBob]

Get the new C!!! We all want to know about their more proprietary stuff

[@jimbobborg22]

A local range rents out Staccatos, including the XL. I currently own an STI DVC 3--gun, which apparently the XL is based on. I shot them back to back since my range is like that. Recoil was a bit harder on the Staccato, but I chalk that up to the fact that it was running a Trijicon SRO whereas my DVC does not have an optic. Trigger felt the same on both. I do prefer the dragon scale grip on my DVC versus the texture on the XL. If I was really wanting to get a backup for the DVC, the XL would be it, even though it costs seven hundred more than my DVC.

[@edgarelianamaya]

Sand hawk when benito !

[@sherizaahd]

I feel like I got that kind of service from Ruger when I needed warranty service from them. I know other people have different experiences.

[@Bryan-1980]

I think you got the normal Staccato treatment. In my experience, their customer service is second to none in the gun industry. I do wish they were more hand fit like back in the day, but even the mass production guns they put out today are better than your average pistol and they’ll always have your back if things go south. Thats part of getting what you pay for folks 🫡

[@johnmiller4439]

Get the XL and then the new C to cover all the Staccato bases!🙃

[@Gun_Dork]

You had an issue, you gave them an opportunity to make things right, and in turn they went above expectations. They checked the rest of the gun to ensure it didn’t come back to them. I’m not sure what more anyone could ask of them.

[@stevailo]

2011s are high maintenance, finicky, crazy bitch type of guns. Any serious 2011 manufacturer know this and plans customer service accordingly. It’s an expensive pistol to make, but it’s not the only reason you pay premium money for it

[@John1911]

The average retail consumer doesn’t appreciate how important it is to turn around warranty / service tickets on guns that are carried in the course of earning a paycheck. 1 week turnaround is fantastic. 2 weeks is ok. 3 weeks starts becoming a hassle. Anything beyond that turns into a full blown crisis. Mass production companies that take multiple months is simply a deal killer. Similarly these ultra-boutique 1911 shops that have 1-5 year waiting lists are just as useless. Taking 3-6 months to turn around some “custom 1911” isn’t doing that guy a favor. What’s really happening is that gun is getting left behind. Full disclosure. I don’t own a Staccato and actually am quite vocal in my dislike of 2011’s in general. But tip of the hat to Staccato on this turn around time. That is how you actually win the “duty gun” game.

[@Hyasuma_Pew]

Better than canik warranty service when I had canik rival s over insertion issues. They basically told me to kick a rock when I was not the original owner

[@steppinrazor4390]

I’ve felt that the 1911 internal extractor has been a point of failure/bottle neck for years! If their new CS and C series pistols indicate a moving in that direction going forward with new designs 👀

[@jimziogas8978]

The warranty is the only reason I would consider a 2011

[@dwbowhunterable]

Please review PT customer service... hold on... let me get some popcorn.

[@alfredoalvarez8114]

I got the same treatment paid shipping turn around one week. Had the barrel DLCed I get it tomorrow. Fantastic customer service but I did name drop you to the customer service guy so …

[@nickolasthefrog]

Interesting regarding CZ warranty.

[@just9911]

Now I’m kinda curious about how frequently Ben switches between guns. How many different pistols do you shoot in a week? Do you switch back and forth between a few different pistols during the week or do you shoot pistol A for a few weeks then switch to pistol B for a week or so before moving on to another option?

[@rodanone4895]

Dan Wesson dwx compact... lost front sight. over 5 weeks to get it back. couldn't get sight for purchase. they fixed nothing extra and there were some things that could have improved.

[@CarlosGonzalez-kb3ck]

I sent my staccato in for a cracked firing pin stop and had a similar experience. They replaced my recoil spring and restaked my barrel lug pin. The gunsmith called me to tell me what he was doing and the overnighted the pistol back to me.

[@Smoke_Bang]

I had a p10c that would stove pipe at least once every 50 rounds. Brand new gun Tried new oem mags, cleaning it, and changing ammo, still the same issue. The brass would sometimes be caught backwards in the ejection port. Sent it back they said they cleaned it and nothing was wrong and “advised shooter to check their grip”. I already owned and shot a Glock and canik that have never given me issues even with my apparently bad “firing grip”. Useless warranty service at cz. Traded the gun for an eps carry on my canik

[@ShootingSportsandAccesso-sd9li]

Glock ran the same "service" to their customers when the Gen 4 find first came out.

[@SuspiciousGanymede]

​@@ShootingSportsandAccesso-sd9liTell me more? I had a g29 gen4 that wouldn't even run FMJ without a failure to feed every few rounds regardless of magazine or ammo type. I sent it in and Glock said nothing was wrong with it, saying it must be grip related. I was so upset when i got it back and same issue so I got a refund from the store I bought it from

[@ShootingSportsandAccesso-sd9li]

@@SuspiciousGanymede Had the good ol' garden variety brass to face, despite having their ejector/extractor/RSA combo that they said fixed it. Forums at the time suggested a multitude of fixes, with some saying that no matter what they did they still had problems. Glock said limp wristing or weak grip. I was deadlifting 500 at the time and shot other guns fine, but Gaston "Americans are too stupid to manufacture my gun and bribed police to pick my gun for their agency via hookers and blow" Glock knows best 🙃 Glad they eventually fixed it, though.

[@traillesstravelled7901]

We now live in a time where everyone wants a Cadillac on a pinto budget. It's nice to hear ya got what you're pay'n for.

[@Collin_Underdahl]

Hair ain't wet, no shower thoughts had. Maybe not your clearest thoughts. However, good CS is always a W to hear, especially in the gun world.

[@Mrgunsngear]

🇺🇸

[@Philly1958]

How about giving a Wilson Combat EDC X9 a try

[@Wolverican]

I love my Stacatto P and everyone asks if i recommend it. I say YES but not as your first or only gun, for this reason. No off the shelf parts means sending back for service and being without for a few days.

[@christaylor77723]

Day 1 of asking Ben to do a desk pop

[@JoshuaE-BiblePatriot]

They made the the problem worth it

[@erict4851]

Why the XL?

[@Gabierama]

Please buy the XL, I want you to try that model before I buy it 😅😂

[@MedicalTape_xX]

Staccato wins you over the morning after

[@tericks2676]

LEOs; ANY Glock in 357 SIG for Patrol and ALL OTHER LE duties. If you're a Cop and NEVER get out of your squad or don't have to run or you want a duty gun that *maybe* runs go Stacatto. No, I 'm NOT a hater of that brand, bought an STI TargetMaster almsot 15 years ago, been spotless. SIG check is IN the mail!

[@jacktraven9930]

Smith customer service definitely sucks. M&P 5.7, anecdotal evidence of firing pin issues (seems gun is not dry-fire safe), my firing pin fractured within 50 repetitions and Smith put me through the ringer just to get a new firing pin. I am a M&P certified armorer. Also I'll gladly take all the non-working CZ's off your hands Ben

[@SoccerVJ2011]

Maybe the C fixes that extraction issue

[@Dpoulinshooting]

"What do you guys think?".. I think you've already made up your mind on buying a XL.. Just send it

[@KP-Pro2A]

So if I buy us staccato, I’m not supposed to take it apart and do a good detail strip cleaning to it? I like to have a pile of pieces in front of me when I take apart my Wilson. I would love to own us, Decato, but not if I can’t maintain it the way I want without voiding a warranty

[@coolgr3y997]

$4,000 for a pistol is crazy, I could buy 20,000 rounds for that and it would last me at LEAST a 12-18 months

[@TheDuppyman]

30k on the xc with the same magazine? Usually the magazine is one of weak points of 2011 platform.

[@shiftd_1114]

So great customer service , but crappy QC... 🤔

[@Olivehollow]

Does this help Daniel Defense rifles be better for their price? Bc their customer service is apparently top notch

[@gcflower99]

For Staccato money...bull$hit!! It should run like a Swiss watch for a "lifetime" of use...whatever that means for the individual user.

[@MickNelson-fb2qk]

Im thinking the drop test bent the GR......How else?

[@SoccerVJ2011]

Just keep them away from dusty environments

[@PnP-td1mt]

I flat out love mine. I can understand why some don’t like them but having to lie and make stuff up to justify their opinions about them should stop.

[@milspecmike8440]

I think the haters can’t afford it or don’t see it as worth it so they crap on it. I have two now (a P for competition and a 2024 C for carry) and I don’t want to shoot any of my other pistols. I would like a premium 2011 but I just don’t see the extra features being worth double or more the piece. The difference though is that I know Atlas is a great pistol, I just don’t want to spend the coin on it.

[@crunkdaddy11]

@@milspecmike8440 People are broke and act like they don't spend 4 grand on weed and gas station snacks every few months

[@Pappy7064]

Mr. Stoeger please check your bank account for our Direct Deposit. Thank you Staccato

[@jeromeycummins2303]

My man keeps flagging the shit out of the audience!

[@Philly1958]

And how about an Oracle Defense 2311

[@SuspiciousGanymede]

Bruh at 30k rounds you need all new internals. Barrel, guide rod assembly, extractor & extractor spring, firing pin, disconnector & spring, hammer leaf spring, magazine catch & spring, etc.

[@redline870]

Why do you think CZ wouldn’t fix your guns? Bad prior experience?

[@BullseyeBallistics-kf1jw]

They have great customer service in my experience.

[@stijn.G.shooting]

Hey ben! How would you compare tanfoglio to staccato?

[@Christopher-pe6zj]

Waiting for a my siggas.....

[@coolgr3y997]

$4,000 for a pistol is crazy, I could buy 20,000 rounds for that and it would last me at LEAST a 12-18 months