START CAREER IN CUSTOMER SUCCESS | TOOLS AND SKILLS

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Part 1.
Natalia Myachina is a Scale Customer Success Manager at Slack shares insights about the role, tools for customer success, and tips on how to start your career in Customer Success.
Our next guest is Natalia. Natalia just got a job at a startup as a Head of Customer Success at Gorgias. Prior to Gorgias she was working as a Scale Customer Success Manager at Slack and at Astro Technology which was acquired by Slack.
Can you briefly introduce yourself, and what exactly do you do as a Head of Customer Success?
What type of skills are needed to work in a Customer Success?
Where should candidates start to get into Customer Success careers? Do they need certain education, skills, tools?
What are the key metrics you need to deliver to be successful in this position?
You just left Slack a few days ago, how did you manage to find a job at a startup during the COVID-19? When did you start looking?
Did someone refer you to this position?
Can you describe your interview process? (ex: an initial interview with a recruiter, a phone call from the hiring manager, a group interview with the team, offer)
How did you prepare? Read books, prepared a presentation?
What questions did the recruiter ask you during the phone call?
What questions did the hiring manager ask you? Name a 3 ( up to 5)
What was your formula in answering those questions?
What were the most difficult questions they asked you?
Did you negotiate your offer?
What was important for you when you applied for this position?
How long did it take them to extend the offer?
Is Gorgias on a hiring freeze as of now?
What tips can you share with our viewers who are looking into breaking into the customer success positions?
Share a bonus ( something that can be useful to our viewers like a list of books that can help you to ace your interview at Slack, or scripts that help you in your interview, or a sample of the perfect resume, or a sample of the presentation that can impress the hiring committee?)

[@RajB20]

Great video, a great overview of what customer success is and what is expected in that role.

[@jorjiiiana]

This is informative and helpfull. Thank you for making this video!

[@oluwayinkaajasa6008]

Thank you so much, this gave me a better perspective on Customer success

[@nancyattoh8998]

Thank you Zarina! This video was so helpful, the most in-depth and relevant CSM info so far. Great questions and in-depth answers from Natalia. Invaluable!

[@alanf7190]

Honestly, I was not expecting much from this video, so many of these style videos are just terrible and cheesy. I was wrong about this one, so much value provided! Actionable, concise advice! Love it!

[@zarinamau]

Thank you, Alan! I am so grateful for your feedback!

[@jihargifari8676]

Thank you for sharing, this video gave me a lot of new information about what customer success really is:)

[@zarinamau]

Thank you Jihar! I am glad it was helpful 😊

[@yadiic]

Thank you so much for this. I just moved to Austin, Texas and i'm considering applying for a startup position.

[@zarinamau]

I am wishing you the best of luck!

[@SriRam-fp1kt]

Great content, there's not enough quality content on non technical startup role. Keep it coming.

[@zarinamau]

What roles are you interested in learning?

[@SriRam-fp1kt]

@@zarinamau Customer Success, Product Manager, Head of Remote, Customer Experience Manager and roles that alliances with these.

[@blessingeze3135]

Thanks for this beautiful Content I learned more I now understand the difference between customer support and success .

[@zarinamau]

Thank you so much!

[@datshaannie6944]

Really interesting.

[@zarinamau]

Thank you! 😊