Top 10 CSM Skills Hiring Managers Look For

#customersuccessmanager #csm #customersuccess #CSMPractice
When hiring CSMs, hiring managers look for specific skills, and a candidate has to display a specific set of skills that enable them to compete and be an excellent CSM for an organization.
Basically, these skills are observed from the candidate's character, and if one adventurous in making CSM a career option, one needs to be fully aware of what they are.
Combined, some of these skills are crucial for a CSM, while others complement the rest and make the CSM a more attractive candidate to employers.
Here is a list of content included in the discussion with the CEO & Founder of Mind Data, Sean Ruane:
◾️ Communication is a major skill that CSMs must enhance their ability to succeed. With good communication skills, one can converse on a range of topics for a long time.
◾️ Authenticity is another ability a Customer Success Manager must have to impress a hiring manager.
◾️ Emotional intelligence is needed in dealing with people, which is a major function of the CSM. A CSM is expected to interpret and understand customers' emotions to avoid saying something inappropriate.
◾️ As a CSM candidate, you have to adapt to different scenarios and maintain calm in different situations while dealing with customers.
◾️ Candidate CSMs are also expected to demonstrate a high level of curiosity when hiring, since they are expected to take an interest in events.
◾️ An essential skill for a CSM is proactivity.
◾️ The CSM must be organized and ready for any shift in customer priorities, especially given the possibility that customers' views can change with time.
◾️ Considering data analysis while hiring a CSM is important, as they must be able to identify trends and outliers.
◾️ To succeed as an aspiring CSM, one must be able to employ all their skills simultaneously.
00:00 Intro
2:45 Top 10 Skills
3:57 Communication
5:32 Authenticity
7:58 Emotional Intelligence
10:20 Proactivity
12:45 Data Analysis
15:57 Organization
18:40 Specific Skills
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Additional Resources
⏬ Infographic: Customer Success Manager Top 10 Skills
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⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
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⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
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🎥 Watch: HIRING a FIRST-TIME Customer Success Manager (CSM)
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📑 Read: Customer Success Career Development
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🎥 Watch: Hiring the right customer success managers
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[@letschataz]

Do you have/can you make videos for people who have extensive experience in customer support who want to transition into CSM? I’ve applied to multiple companies but I’ve had no luck. It could be that I’m not doing a good job in transferring my skills to make them more relevant to CSM

[@CSMPractice]

Hi Gigi, I posted about this on LinkedIn and I recommend checking out the tips and responses. I believe you’d find them helpful: www.linkedin.com/posts/eizips_customersuccess-customersuccessmanager-job-activity-7062132722059669504-cfJd?

[@letschataz]

@@CSMPracticeomg thank you sooooo much for posting this on LinkedIn. I cried going through the comments; everyone is so kind and helpful. I don’t have an official LinkedIn account yet but I will have to make one and comment 🙏🏾

[@CSMPractice]

Yay! You’re welcome ☺️ - Irit

[@JaySmith-yw3mq]

This information was really good. I’m attempting to break into the CSM world and this definitely helps me realize I have a number transferable skills

[@Queenofdrama-r3o]

I discovered your channel, and I love the content . I will transition to a CSM role by April 2023 ❤

[@CSMPractice]

Exciting news! Congratulations!! Maybe I could interview 6 months into the job, to share your experience, challenges and tips for newbies?!!!

[@geraldinedl40]

Amazing video. Packed with such great information. Thank you for sharing such valuable insights.

[@CSMPractice]

Thank you for your kind words, I'm glad you found the information valuable!

[@Shintikibob]

I love this! This is exactly what I need right now! ❤

[@CSMPractice]

Your support means the world to me, thank you for watching and enjoying the content!

[@mosesekeruo8201]

This is quite profound. I'm still learning and relearning from this interview. Thanks so much for putting this out here.

[@CSMPractice]

So awesome! Thank you

[@justinsoriano7659]

Thank you so much for sharing this vital information. I have been a Customer Success Specialist since January of this year. I recently had a layoff with the company I was with. I am now in the process of interviewing for a CSM position. So with that being said, this information has been beneficial. Thank you all!! I am even more motivated for my next journey!

[@CSMPractice]

I'm glad this information resonated with you. Wishing you all the success in your CSM journey!

[@Lemondedesam]

Thank you so much for this video! The info I got from you guys is very relevant and helps me a lot to understand the role of a CSM.

[@CSMPractice]

Awesome 🤩

[@enorcassie890]

Thank you so much for this. I've been applying for CSM jobs for months but haven't gotten any. I don't know what I'm missing, because I have most of the skills here and they're on my resume as well . I just discovered your channel, is there any particular video that can help pls?

[@Lunalane567]

Thank you!!!!

[@CSMPractice]

Thanks, Cara!! So sweet of you 🥰

[@anianastka1]

♥️ nice!

[@CSMPractice]

Glad you like it!

[@LOTOtrips]

I find all of your videos to be amazing and a great guide for CSMs. Along with the skills, have you developed a full competency framework and development planner?

[@CSMPractice]

This video is about career developer path for CSMs. I recommend watching it as a starting point: Customer Success CAREER DEVELOPMENT Path kzbin.info/www/bejne/qpmznnawnst_nbM

[@n8n8n8n8n8]

Can you suggest companies to apply at, that have a desire to hire someone without csm experience? I have 15 years mortgage sales experience yet, not many companies seem to understand I have transferable skills and subsequently Decline me from a chance to interview for the position.

[@CSMPractice]

It's a valid ask. Some companies got very sophisticated at hiring CSMs with no experience while making sure they can be successful at their new job. Check out this video: kzbin.info/www/bejne/Y5WyimN8jtadprs

[@fia518]

Hi, thanks for a great video. I can't find the link you mentioned in the video that covers a sample panel presentation for a CSM during a recruitment process. Can you link/send please?

[@CSMPractice]

Sorry about that. I’ll have my team out a few links to the description. In the meantime, I recommend going to our channel and checking out the playlist related to hiring CSM process.

[@CSMPractice]

Hi Good day! Here is the video: kzbin.info/www/bejne/iJuqoYqEqMd9gbM Here is the link: www.csmpractice.com/board-of-directors-cs-slides-template