Steps of Service: Fine Dining F&B Waiter training. Food and Beverage Service How to be a good waiter

[@xhoijahaj9330]

Been working in 5stars hotels , fine dining for 12 years . Every thing was perfect . The movements around the table , the distance between you and the guest , the low tune of your voice , the hands and arms movement . The way you react to their answers either when is a yes or a no to whatever you are offering . There is a line between good waiter and amazing waiter . That is the selling which is a talent you mostly have on your character and gets better by experience . And you have that . The only thing i would not suggest is the opening the napkins on the guest lap . that is too much . take care man .

[@TheWaitersAcademy]

Thanks a lot, Jahaj! Take care!

[@joeschmoe6306]

I beg to disagree, placing the napkin for the guest is an extra touch that only the best restaurants do, or used to, and it makes a difference for the guest experience.

[@xoRaQxo]

@@joeschmoe6306 agree. I worked fine dining for 12 years at a 5 start 5 diamond resort. Open arm presenting was also essential. Never did we hand a guest anything where the back of an arm was facing their body. He did suberb, but he did forgo that step. 4 years I regained and held that DiRona achievement training and mentoring my impeccable teammates for The American Club and Kohler.

[@bebetigre1252]

@@joeschmoe6306 women dont like that.

[@zerospecs2331]

@@bebetigre1252 huh??? 🤷🏽‍♀️🤷🏽‍♀️🤨

[@nadiaalsein4359]

You are wonderful and have taught me so much!! However, I couldn’t help but thinking “what if his neighbors saw him through his windows serving invisible people” 😂

[@TheWaitersAcademy]

The neighbor would have called the mental clinic immediately :) :) :) Thanks for making me smile Nadia!

[@jaketryban8772]

Hahah that was a good comment 🙌😂 I had a good laugh picturing myself as his neighbor 😂

[@hwaiting6759]

We are the neighbours.

[@pierrotpayen3767]

So funny

[@hwaiting6759]

@@pierrotpayen3767 haha.

[@AmericanWoman1]

I don't know how I came upon this video but I honestly liked it very much. I've been a patron of fine dining many times throughout my life, but never really realized what all you do to make it a pleasant experience for the customer. I always appreciated their attentiveness but this opened my eyes. I must say you guys truly deserve to be well rewarded by the customer. I learned so much. Thank you.

[@TheWaitersAcademy]

Glad you enjoyed it! It is nice to hear a kind word from the guest himself! We appreciate it!

[@PixieDusted72]

I've been a diner server for 20 years. Recently was employed by an upscale restaurant. MUCH different. This was so helpful & informative. Ty!

[@TheWaitersAcademy]

You are welcome Kelly! Best of luck with the new job! I have done all kind of dining and Fine dining is where I like it most!

[@PixieDusted72]

@@TheWaitersAcademy Thank you! So far I'm loving it! 1 more day of training but I could certainly get use to fine dining clientele. MUCH different than diner serving. (I'm in NJ, home of the diner!)

[@TheWaitersAcademy]

@@PixieDusted72 sounds great! NJ is also home of the Nets! I hope they do much better this year :)

[@firasbader1204]

True

[@TheWaitersAcademy]

Hi @PixieDusted, I hope you are enjoying the good life as a fine dining waitress. If you can give me your support for my next project, I will appreciate it! We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@maeprecious3147]

I've been browsing diff. videos about the service sequence in a fine dining restaurant but so far this is the best video I've ever watch.😂😂

[@TheWaitersAcademy]

Thank you Mae! That is a great compliment and motivation for me!

[@tristans.8282]

Agreed. This is golden as far as service goes

[@TheWaitersAcademy]

Hello @mae precious, how is everything? If you can give me your support for my next project, I will appreciate it! We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@antenoresaie6545]

I want to get this certificat know.

[@singlaki]

When i went in Austria i really got the vibe from waiters that they were overacting and always mentioning that tip is not included. I really respect the way you did your service here, no pressure on the customer to tip, the service speaks for itself and this guarantees always a good tip

[@fugtugsughug1020]

I would assume they made a point of that because europeans don’t tip

[@roseyplesic8420]

@@fugtugsughug1020 lololol

[@bebetigre1252]

never encountered that.

[@arindammadak8413]

Attention sir : when I see your video I'm with a pen and note book because You ARE The legend of waiter Dear . Love you commenting from India ☺️❤️❤️❤️

[@TheWaitersAcademy]

Wow, that's a great compliment, Arindam Modak! You will be the first one to get a free T-Shirt with the Waiter's Academy Brand when I start the sells :) Thanks for the kind words! I really appreciate it!

[@arindammadak8413]

@@TheWaitersAcademy Respect Sir, thanking for giving me reply I have been waiting for just the heart touching words with this reply this is Very Expensive for me Dear. Love you ❤️❤️❤️

[@TheWaitersAcademy]

Hey @Arinda, Madak , how is everything with you nowadays! I know that India is git very hard by the virus. We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@arindammadak8413]

#india This really very weird for India our country for Virus. 5 month's till I'm living in my house without job it's feel bored. DO YOU HAVE ANY VACANCY For Food and beverage service??

[@andystack7449]

This vid was almost perfect.... until the lady ordered her steak “well done”

[@TheWaitersAcademy]

Hey @Andy Stack, if you can give me your support for my next project, I will appreciate it! We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@darmasuyasa537]

Please give me some tips for me as a begginer in food and beverage service department 🙏 Thanks from Bali sir🙏

[@VagabondVestal]

I AGREE!!! I had a big cringe moment.

[@marsone2004]

😂😂

[@JR-hl1ex]

😂😂😂

[@50Street21]

This was fun to watch. I loved how when the wine was being opened the soft music began playing in the background and the process then became a spectacular ritual. It was as though we had just been swept away. I kept smiling while watching this. I noted all the small details--such as wiping the rim of the wine bottle after pouring, replacing a dinner knife with a steak knife and removing the outer knife and replacing it with a soup spoon. This was a really positive experience for me and I thoroughly enjoyed the tutorial. On that note--I've just subscribed. Thanks, Darryl

[@TheWaitersAcademy]

Hey Darryl, I just want to let you know that you also made me smile while I was reading your message! Thanks for the good word! Best of luck in the future!

[@fleurarkesteijn5122]

I get really self conscious opening wines at the table- thankyou for showing it can be a nice ‘ritual’

[@winelover3639]

I work at casual place so its a lot easier but what i find is most important to connect with people. Steps of service is important and clients seen it tons of times, but here is always different person behind it and you should stand for sonething.

[@TheWaitersAcademy]

Simonas, even if you work at a casual dining you should still try to follow all those steps because the guests see that you are different than the other! But you are right! Personal contact, personality matters a lot and that is how we make more money!

[@winelover3639]

@@TheWaitersAcademy yep.. i am thinking about to change my work. I work at super busy place, we hustle alot. Somedays i work 12hours without eating or sitting for a second because you simply dont have time.

[@TheWaitersAcademy]

That is exactly why I am changing jobs right now! I spent 2 years here and it was great money and amazing guests but I'm too old for this shit now! If you have learned everything you could from this place and you believe you can find something better, go for it! Just don't quit before you have found the next job! Good luck!

[@vinicius56174]

Thanks to your tips I was able to secure my spot on my first restaurant! Thanks a lot !

[@TheWaitersAcademy]

I love you saying that S, but you secured your job thanks only to you! If you didn't make the effort to search for information and learn that would have never probably happened! Good luck!

[@sophiesunflowerzz]

the wine presentation is like watching a well-made movie! so calm and soothing! beautiful music, well done!

[@TheWaitersAcademy]

WOW thanks Sophie!

[@nickkersey6744]

Agreed, except for the fact that the bottle should never touch the table during wine presentation.

[@mattwaza4839]

mesmerizing haha

[@timwilliams2143]

Label facing is important as well. :/

[@yocelyncarrillo-luna2553]

Thank you for these videos ! I recently got fired because I wasn’t too good of a server but I just found a new steakhouse and I’m ready to learn how to serve the right way I appreciate this sm!

[@TheWaitersAcademy]

Yocelyn, you are very welcome. It is great that you are keeping it real! I hope this second time, you will take the job seriously and you will see how everything is going to change for you! Best of luck and keep learning! In two years, you find yourself in a different world!

[@Elguapodelfuego]

Great attitude

[@mofojackson]

Love it! I was a server in an 'upscale' wine lounge years ago and recently got back into serving. I love the classy and elegant appeal of fine dining, so I've been going over the things I learned back in the day. Though my restaurant is not considered 'fine dining' by any means, I still approach all my tables as if they / we were in this type of environment. This video was spot on and perfect. Really love your presentation! Thank you my friend for putting this together!

[@TheWaitersAcademy]

Welcome back to the Force, Jackson! Thanks for the good words and good luck with the job!

[@TheWaitersAcademy]

What's up @Mofo Jacksin, how are you nowadays? If you can give me your support for my next project, I will appreciate it! We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@thisISyda]

Serving way " a la carte" was great but there are places where we can't talk at all during the service and while around the table lol. We do not ask if "are you done with.. ", we need to keep an eye on the plate fork and knife and when those are on the positions we start to clear, while informing the next course:)

[@bryensaeed]

We say knife and fork to be more 5 star

[@janey2562]

A perfect monologue.You're more of an actor. I like this video.

[@TheWaitersAcademy]

Hehe thanks Janey! I guess, to be able to do what I do on this channel I have to be somehow an actor!

[@tanmoysarkar4650]

Sir it was an awesome video for them who wanna grow in f&b department.I am a waiter of a reputed resturant without doing any degree in hospitality industry.I am getting lots of benifits throughout ur videos and believe there r so many like me too.thanks sir and keep uploading new videos for us.

[@TheWaitersAcademy]

Thanks Tanmoy! Best wishes

[@litutheking6646]

Where u Working?

[@changingviewspc]

Never worked in a restaurant. I did this work in the private sector. Works the same. Super job and your comfort level makes the difference. 👍👍

[@TheWaitersAcademy]

Appreciate that!

[@TheWaitersAcademy]

www.amazon.com/shop/thewaitersacademy I’m excited to present my own Amazon store page! Please DO NOT!!! buy anything you don’t really need! Still, you can support my work by clicking on this link and buy some necessary stuff you are going to buy anyway! I am thankful for that and I promise that the channel will continue to educate and entertain for free for years to come! Thanks and God bless!

[@evanskofidzinyo8419]

This is awesome. I'm really preparing to take my first job in serving. Though I'm a little nervous, this tutorial has been very helpful and I hope it helps me to not only become good at it but also inspire me to take up a career in serving

[@TheWaitersAcademy]

Greta attitude! Good luck! You will do great in this business!

[@stopthattrain14]

Finally so glad , some one posted this ive worked in dive bars for a min , ive always felt intimidated applying to more upscale restaurants , this was so helpful a definite confidence booster thank you so much

[@TheWaitersAcademy]

go for it, George! Learn from the free online courses and don't waste a second! get a job in fine dining and you will do great!

[@jesssea9576]

I have had a difficult time with wines. Explaining, opening etc. Thank you for sharing! This was great ! Very professional.

[@TheWaitersAcademy]

Hi Jess! You are very welcome. It is all about practice and of course an effort to learn a little bit every single day! Best of luck!

[@birdanaselena7947]

I'm so grateful for your videos. I wish all the beginners watched your videos.. I couldn't find better ones that explained this good. THANK YOU VERY MUCH.

[@TheWaitersAcademy]

You are welcome Elena! Hope it helps! All the best!

[@user-rh9up5tw3z]

Great video. I actually like the idea with making chairs stand for the guests. If there were other people in the video, - the learning concentration of the video would've gone wrong. Love all the tech tricks you used in the video too - like suggestions and dialogs. Thanks for doing what you do. Perfect way to learn not only how to be a good waiter, but also how to be a good guest.

[@TheWaitersAcademy]

Thanks Georgii, very well said as well! I appreciate that!

[@TheWaitersAcademy]

Hi @Георгий Васенин how is everything? If you can give me your support for my next project, I will appreciate it! We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@arturodelada9570]

I'm also working in hotels and resorts before and what You're showing us is excellent and that what makes a 5 star service...

[@TheWaitersAcademy]

Thanks, Arturo! I appreciate that!

[@perrypeeghsongs5489]

In serving field right now for the first time and I decided to watch a video and it was very helpful thanks a lot

[@TheWaitersAcademy]

Great, Perry! Best of luck!

[@jasonauric]

I worked in a fine-dining restaurant as a busser, for a few months, but I didn't interact with the guests. Plus, I was supposed to stay out of sight. Roll silverware, deliver bread, when asked by a server, who didn't allow me to approach the tables. I attempted to get a mentor, but I think at this restaurant/ location, the servers, closely guarded their clientele; this meant you became competition with other servers. Nobody backstabbed me, but let's just say the environment, was very difficult to move up. This video was definitely a joy to watch! Brings back memories of watching some servers work their magic, when I did get a chance.

[@beachesoftheworld7222]

That's what I wanted to see! Good job!

[@TheWaitersAcademy]

That's why I made it...finally :)

[@robsgamingbz2518]

There is an effort on this video making but ethics were not present..served food on the same side as when retrieving dirty dishes..which was not to Parr of the service steps. Too many thank you...

[@thedtalez9323]

i start on tuesday at a "A sophisticated option for American fine dining" an I am so intimidated by all the things I have to relearn about foods and wines. I have been in restaurantes 12 years but this will be ther highest level Ive taken it to. Love the video thank you for all the advice

[@TheWaitersAcademy]

Best of luck and don't worry! Your reflexes will take over and you will be fine. Just watch and learn fast!

[@janetvelasco3691]

This was fun to watch. I loved how when the wine was being opened the soft music began playing in the background and the process then become a spectacular ritual. It was as though we had just been swept away. I kept smiling while watching this. I noted all the small details such as wiping the rim of the wine bottle after pouring, replacing a dinner knife with a steak knife and removing the outer knife and replacing it with a soup spoon. This was a really positive experience for me and I thoroughly enjoyed the tutorial.

[@TheWaitersAcademy]

Thanks a lot Janet!

[@shanewindham8117]

Yes! This! I have watched the wine "ritual" multiple times.

[@Elguapodelfuego]

I’m a busser in fine dining and I want to show my managers im ready to take that next step. Thank you for the great video .

[@TheWaitersAcademy]

Go for it! Best of luck!

[@fingray9634]

I don't drink wine myself and I don';t know an awful lot about it so when customers ask me for a recommendation (If the customer is up for a laugh ofcourse, pick your audience) I point to the most expensive bottle and say "I've heard it's pretty good eh" and give a bit of a smile. I think I've sold more bottles of it than anybody else at my work

[@TheWaitersAcademy]

It is a good tactic with guests who would take a joke but you have to be careful since not all guests are that type! Still you have done well! It won't hurt if you learn little bit more about wine though :)

[@CraftCastleKids]

Hardest part for me is going from Applebee’s to fine dining and learning this phenomenal proper behavior. I am learning to tighten up my persona around guests

[@TheWaitersAcademy]

It is not easy but you can do it! CHeck this playlist and you will find almost everything you need to know about fine dining there: kzbin.info/www/bejne/foWxi2agpKh5Y8U

[@mitchells3276]

thanks so much! I'm a visual learner and this is exactly what I needed

[@TheWaitersAcademy]

You're so welcome!

[@akashakireka7587]

I commented a few months ago saying that I was offered the job at a french fine dining restaurant and I finally got the position on the 2nd Jan!!!! Now I am rewatching to brush up on my interacting skills with the customers

[@TheWaitersAcademy]

Great job Akasha, now you really have to be on top of your game. French dining is fun but stressful. Best of luck and keep in touch!

[@MrTobiasrosa79]

Congratulations

[@nyomansuweca6180]

This is great ! Very professional exactly what I wanted to see.Bravo!

[@TheWaitersAcademy]

Love your comment, Nyoman! Thanks a lot!

[@MH-hq7ut]

That's called World class no.1 Service

[@TheWaitersAcademy]

Hehe thanks M D

[@chinnypoohbear8094]

I've learn alot... n it was at the end of the service i realize the chair are dress as the gender 😂😂😂

[@TheWaitersAcademy]

:) Nice, ah? :)

[@Dontbustthecrust]

Haha. Hope she's ok.

[@TheWaitersAcademy]

Hey @Chinny poohbear, is everything alright with your job nowadays? If you can give me your support for my next project, I will appreciate it! We just launched a new site and you can find your next job on the Waiters Network, but most importantly, create your profile and let the companies find you there and offer you a job! I appreciate your support! www.waitersnetwork.com

[@gwambui8367]

@@TheWaitersAcademy PLLlULLHPLPPPPLLLlajlpLLHLLLHLPLHLLLlhlllHHLLHHPLHayPLHYPLHayPLHYPLayPPPpplPLPLPPLPPllLLPLPLJLLP

[@l.x.emediacompanyprivateb]

Mee too haha

[@sayedmashood4384]

I don't know why but I find this satisfying.

[@TheWaitersAcademy]

Hehe, Thanks. Sayed.

[@user-nd4yr2mm7i]

I will start my work as a waiter (for the 1st time) in a 5* hotel restaurant and i am confident just because of your awesome & educational videos! Thank you very much, please continue to create this kind of content for the rest of the waiters that need to learn your advice!

[@TheWaitersAcademy]

Best of luck buddy! I am going to make more videos in the future! Thanks a lot!

[@goranstepanovski8126]

Excellent side: 1. You hand the wine menu first and ask If they want water or an aperitive: Aperol/gin-tonic/prosecco 2. With handing the food menu, you offer the "special" of the day 3. If they do not make eye contact or close the menu, do not ask If they are ready to order. 4. For the main course, you can also offer side dishes such as fresh salad/grilled veg, baked or fried potatoes, and boiled rice/veg. 5. The more grease on the meat, the higher body of red wine Is required. 6. Don't mention when the food will be prepared until you are 100% sure, however, not even then :slightly_smiling_face: 7. Salt and Pepper should be on the table when the main course is served. 8. No need to ask If It was too little or too much, only makes the situation uncomfortable, however, you can ask If everything was good. 9. Do not bring an extra plate for the desert If It Is a couple, ruins the magic. 10. Much more that can be done then what Is shown In this video, specially In fine dining. Good side: 1. Always be polite 2. Good table setup 3. Change cutlery in between meals 4. Ask If they are enjoying their food 5. Ask If they want a break In between courses (important) 6. Leave the cutlery to share a dessert. 7. Preserve the bottle for the next days 8. Offering liquors and coffee after dessert.

[@briamcteer3391]

Just got hired at a country club with fine dining casual dining and banquets can’t wait to try the tips

[@TheWaitersAcademy]

Congrats, Bria! Good luck with the new job! You will do great!

[@Flavioach]

excellent demonstration I am newcomer to New York and I want to work as a busboy and having no experience they do not hire me because I get very nervous and sometimes I do not know how to act, or at what time to remove the dishes and which cutlery take or leave aside the problem of language since I speak a little English and my native language is Spanish, there is very little information on how to be a good busboy and this helps a lot I congratulate you, thank you for your advice.

[@TheWaitersAcademy]

Thank you Michael! I really appreciate you saying that! Watch the videos I did for bussing tables and take notes! Learn everything I am giving you and try again to get a job! On the job interview tell them that you have studied the job requirements and you are prepared to work hard and to prove to them that you can be great help! Try to stay calm and smile! Be positive! Keep trying if it doesn't work from the first time! To get a good job in the States I had to go 7 times to the same place to convince them to give me a chance! Good luck!

[@ouissandy2806]

Seriously when I get Michelin service, I get annoyed. I do like being checked up on, but I teach my team to pay attention to guests' needs and anticipate their wants, not investigate their needs

[@TheWaitersAcademy]

Anticipation is the biggest thing in service and you have gotten it right! Still, those are standards and restaurants stick to them, because it is proven through the years that they work, plus when you are member of LQA for example, you have no choice but to follow the standard!

[@brendatrump5163]

I started training today for the first time as a server. I took advantage of the strange times we're in now where a lot of people don't want to work and I figured the place that hired me was probably really needing servers and that I might have a chance and it worked!! I'm starting out at a good place too; God works in mysterious ways.

[@TheWaitersAcademy]

I assume you are from the States, Brenda! It is perfect timing to land a good job ad you have done it right! Good luck! You are right about God! 😀

[@brendatrump5163]

@@TheWaitersAcademy Yep, I live in Florida but it's like that all across the country right now; people collecting unemployment instead of working.

[@hossainsbike5982]

I am very glad..for your video..i can show my other colleagues no rush...step by step service...busy place also my opinion must try..dont give up.its call Fnb.. Its also have a art..Thank you for your video.👌👌👌i share this video in our staff Whats app group.

[@TheWaitersAcademy]

Thanks a lot Hossain! Very kind of you!

[@arpinyanasinsoi2323]

It's the best VDO that I have seen before , thank you so much for this trick.

[@TheWaitersAcademy]

Welcome Arpinya!

[@kxmode]

This is excellent service from a patron's viewpoint.

[@torpmevchaunceyjfx1465]

This vid was almost perfect.... until the lady ordered her steak “well done” Thanks to your tips I was able to secure my spot on my first restaurant! Thanks a lot !

[@DEWAGE83]

The perfect part of it was that he didn't politely tell her to kick rocks and order a burnt steak elsewhere. Very professional.

[@mayafoxwitch]

The manners are something I can master, however, I don’t drink any alcohol nor coffee, it’s hard to recommend anything since my food knowledge is so slim. At least I can assist. Amazing video, thank you!

[@TheWaitersAcademy]

Thanks Maydragon! You learn things with time! No rush!

[@jamesrowlandson7308]

Great video man. This is an excellent example of what fine dining service is actually like. I appreciated that you showed the steps rather than lecturing on them!

[@TheWaitersAcademy]

Thanks James!

[@Mrsherry804]

i had very short time i don't watch longer videos but i watched this complete video and i think my time for this video worthy, great efforts u have done and i learnt but sharing knowledge is a great thing , i will share it with u important note that guest touch point should be in start , presenting food , checking comfort once and in last when about to done n billing, thank you gentleman , keep doing well,

[@TheWaitersAcademy]

Thanks a lot Sheroz, I really appreciate your input!

[@jarednil69]

I've enjoyed the video. I've gone fine dining many times. I've never been offered a 10 minute break though 🤗

[@TheWaitersAcademy]

Well, not everyone is willing to do this, but it the right thing to do. Thank a lot.

[@janiseemmerlyn5445]

Tomorrow is my first day of training as a waitress and I'm so nervous but looking at this video helped me out..thank you very much

[@TheWaitersAcademy]

You are welcome, Janise! Best of luck with the new job! Check the last video on the channel about your first day at work! It will help you a lot as well!

[@patrickpaiva9317]

That was really amazing! Thank you for sharing your knowledge with us. That is a great service!!

[@TheWaitersAcademy]

Thanks Patrick, I appreciate that!

[@karmadorjeebhutiasikkimind5654]

This is what I wanted to be a very fine server in my organization, thankyou so much sir...

[@TheWaitersAcademy]

You are welcome, Karma! You will be a very fine server, I have no doubt about it! Best of luck! Make sure you check the website and learn from the waiter course online! It is free!

[@ChristineSabella]

I was so anxious this morning because this is my first day but this video helped have a laugh and also learn in the process ahaha. Thank you for this!

[@TheWaitersAcademy]

Best of luck with your first day at work, Christine! I hope you will learn much more in the future from the channel and from the waiter training course!

[@ChristineSabella]

The Waiter's Academy my first day was successful! Was fearing of holding the tray and the drinks sliding off but that didn’t happen ahaha. Still need to work on the plate service but experiencing it in real life definitely helps✨

[@biancayngente3711]

Pen and paper at 5 in the morning. Thank you for sharing how you do world class sequence of service. This is just what I needed.

[@TheWaitersAcademy]

:) thank you Bianca! You don't need to write it down! Just go to the website and copy all those steps! Best of luck!

[@saviktamang6915]

Nice thank-you for tips and knowledge you are really super smart guy I am recently doing this job now I am apply this tips.. Thanks alot

[@TheWaitersAcademy]

You are welcome Sabik! Welcome to the waiters force!

[@yayacisse8106]

Très professionnel, et je me suis vraiment inspiré de cette vidéo pour amélioré ma façon d'être avec les clients car cette technique n'apporte que satisfaction aux clients.

[@pokemongobattle]

Really good service. You did a great example for us sir. Thank you so much.

[@TheWaitersAcademy]

Thanks Jerry Tsang! Appreciate it!

[@claudioguzman1448]

I´m Peruvian and I'm started in a job as a waiter, I try to learning and I like this video. great job sir

[@TheWaitersAcademy]

Good luck, Claudio

[@subhankarbiswas4736]

Thank you so much sir I really like your service every moment , every step

[@TheWaitersAcademy]

Thanks Subhankar!

[@munjixa]

I am 16 year old waiter thank you so much i learned alot from this video ❤

[@TheWaitersAcademy]

WoW! Great job! Keep learning and improving and by the time you turn 20 this job will be like piece of cake for you and life will be much easier! Best of luck!

[@pridefon]

Great job sir and thank you for helping people like me become a better waiter... but i doubt if while serving water, the glass should be on or off the table during pouring.

[@TheWaitersAcademy]

Great point, Fon Pride! The glass could be on the table and you could also pick it up off the table so you don't spill water on the table clothe! Both are proper you just have to know how to pick up the glass the right way! Thanks for the kind word!

[@seancolgan6983]

Great video I recently did a course for up selling food but this really broke it down for suggesting a more enhanced experience for the customer. thank you

[@TheWaitersAcademy]

Thanks, Sean! You should take my specific training on selling and up-selling! Then you will really appreciate it! :)

[@haleyseikaly5121]

this video is so helpful and its literally so cute how you DRESSED the chairs thank u for this hahahah i loved everything about it

[@chrissysnowmusic799]

I don’t know if I commented, but I really enjoyed this video and I learned several tricks. Thank you so much ❤

[@TheWaitersAcademy]

Hello ladies and gentlemen, give me your support by creating a profile on the Waiters Network today. www.waitersnetwork.com That will mean a lot to me and it will allow me to help you and many others in the future, providing jobs, training, and advice for free! Thanks for your help. I am always available if you have questions. www.waitersnetwork.com

[@user-gu2go1xe2i]

I work as a server and this video greatly helped me improve my job and confidence! Thank you so much for your work! Stay safe always cheers!

[@jamiesaavedra4412]

I like how you pair the right wine for the main course and the wine opening elegant.

[@TheWaitersAcademy]

Thanks Jamie, it is old school :) The new teachings are that the guests could drink any kind of wine with any kind of food as long as it is their test :) The world is changing! Greetings!

[@mayamerk6727]

Actualy he strugled to complete a whole reasonable sentence to describe the body and the character. Listen again, poor knowlege of the grape.

[@vishalnaik2429]

Nice video really helped me I am a hotel management student in India and focusing in food and beverage services

[@TheWaitersAcademy]

Glad it helps! Best of luck!

[@janenesael611]

Watching from Philippines, I love the content! congrats

[@TheWaitersAcademy]

Thanks Janene! Love back to the Philippines!

[@akashakireka7587]

I just had an interview to work at a french fine dining restaurant and my first shift is next week😬 This is such a useful video!! Thankyou, its litterly my second job as a 16 year old at high school, haha

[@TheWaitersAcademy]

Cingratulations, Akasha! If you are now 16 and you are going to work in a French Fine Dining Restaurant already...you have really a head start in life! Learn and practice everything you could as fast as possible! You have big future in our industry! Best of luck!

[@akashakireka7587]

The Waiter's Academy Thanks so much!! I know that I have been very privileged to get this job, o was actually quite shocked myself when they told me that they want me. I only did volunteer waitressing this year for 1 night and when I was 12 I would help my mum at the café once a week for like 2-3 months and of course the owners being french I have been learning french for 4 years. So i guess that was an advantage. The job i had was just at a vegetable shop but i had that when i was 13 years old I've got a lot of customer service skills up my sleeve already! Would you be able to tell me some advice before my first night? Their restaurant opens in a few days and are there some things I should keep in mind or some tricks perhaps?

[@TheWaitersAcademy]

@@akashakireka7587 Maybe they saw that you love the communication with people and that you are full with energy and polite and all those things we look for when we hire new waiters... Enjoy your new job and best of luck!

[@mariansue4107]

Thank u so much sir. Definitely will apply this tomorrow at work. Wish me good luck :)

[@TheWaitersAcademy]

Good luck Marian! I hope it works for you too!

[@karanmixlogy5018]

👍

[@justinvasquez5280]

I was always taught in fine dining you should always serve from the left. If that isn't necessary any longer I would love to know that. I very much appreciated all of your helpful pointers!!

[@TheWaitersAcademy]

Hi Justin, if you are in the USA you keep serving from the left! Don't do it in France or the rest of Europe, though!

[@justinvasquez5280]

@@TheWaitersAcademy i appreciate the reply and advice. I don't know why the Americans have to do every damn thing different! Lol! When I do visit Europe I won't be working , only dining as a customer so I guess I never really paid attention. But your videos are helpful in many ways and much appreciated by me and my friends! Much love from Denver Colorado 🌎❤🤝🏻🙂

[@TheWaitersAcademy]

@@justinvasquez5280 Hi Justin, there is a simple explanation of why this is done differently! In the USA most of the restaurants use trays to carry the food out to the table! You put the tray on a tray jack and you serve! It makes sense you serve from the left because you don't interrupt the guests if they want to take their glass at this exact moment for example! From the left, the intrusion is much less! But in Europe, this is not the case because the food is taken out of the kitchen 90% of the time with hands only! Now, when you carry three plates, how do you carry them? You have two plates in your left hand and one in your right hand! Try serving with your left hand from the left side of the guest! Not possible! So you serve with the right hand from the right side and this is the standard! Greetings to Colorado! I love Aspen :)

[@justinvasquez5280]

@@TheWaitersAcademy That explains it!! Thank you. Although I just started working at a fine dining Mediterranean restaurant and all food is served by hand. Trays only used for drinks. I can only carry three plates and it makes me nervous to try carrying more. Although somebody's always there to follow if you need. I have seen a video of yours where you explain the carrying of plates wich is very helpful. You're very much my go-to guy for all the questions I have. I appreciate your videos and I know I have more to watch which I will soon. Thank you so much for your kind reply. hope I don't bother you but I'm sure I'll be back with another question! 😄 Thank you! 🙂🤝

[@OfSoundNFury]

@@TheWaitersAcademy did you not mean, ‘you serve with your right hand when you on the guests left’ . I think you may have confused them. I think

[@yoshikazuyamadaguitar]

Thank you for share your experiences with us! You really amazing

[@TheWaitersAcademy]

Thanks Yamada! May I ask where are you from?

[@markmugwangwavari-tl5bq]

Thank you The waiters Academy. Powerful staff

[@letmego136]

You are amazing - a real pro thank you very much

[@TheWaitersAcademy]

Let Me Go, thanks a lot! I appreciate it!

[@kathaitg2357]

You keep getting new videos,we get a lot from you to learn.... Thanku sir

[@TheWaitersAcademy]

I appreciate the support Nikhil! Thanks a lot!

[@marinar8757]

Sooo useful phrases and the plan of catering! Thank you once again. I just want to ask, if you ask your guests do they want to take a break before the main course... How do you deal with a kitchen? If the guest ordered a steak ... how to behave if a guest asks for a 10 min break, but the steak is ready?

[@TheWaitersAcademy]

It depends on the restaurant you work for! In fine dining the steak won't be ready till I say to the chef that the guests wants the stake now! The waiters do the timing! If the kitchen does the timing it happens very often that the guests in not done with the soup or the salad and the stake is served! that will piss the guest off and all the hell will break loose! But I understand why you asking! I used to work in Bulgaria as a waiter and this is a normal thing! the kitchen works as they want and you deal with the mad guests! Crazy shit! Now, I ask if the guests want to take a break because I know that the kitchen won't start cooking the stake before I tell them too! When it is a busy night and there is a lot of stress in the kitchen I never ask the guests if they want a break! we have to work together and help each other! But still if the guests request a break himself I go to the kitchen and tell the chef that table 20 want 10 min.break and that's it! If you have made a mistake or the kitchen has made mistake and the stake is ready but the guest asked for break....you go to the guest and tell him that you have made a mistake and the food is ready. If he says I don't care I need a break, then you bring the stake back and kitchen will prepare another stake when the time has come! Sometimes the guests will take the stake although they won't be happy! It is a matter of experience! you learn with time!

[@marinar8757]

@@TheWaitersAcademy thank you a lot for the explanation! Really useful for me, and not only for me, I guess :) You tell about another reality, where the kitchen deals with a waiters :))) Generally, I have also worked in a Polish fine restaurant, there was a very nice Chef, she did her best, but she wasn't in time to prepare how I wanted it to be prepared because she was alone and should do to everything from the carta. But it was nice experience. Now I should to learn how have to it be :)

[@TheWaitersAcademy]

@@marinar8757 if you want to have a good life working in our business you can! You have to learn as much as you can and work hard! You have to always search for a better opportunity and you will find it. All the best to you!

[@joeang5788]

All depends on the culture of your restaurant. Typically you are able to establish an idea of whether the guest will be ready in 20-25 minutes before you put in their mains. Depending on the flow of your restaurant, you could always establish time constraints with the guest, if they aren't pushed for time to see a show after, or they say your restaurant was the reason for getting ready, error on the side of not rushing them. Typically any diner in a rush, it'll be obvious to a seasoned waiter. In dealing with chef's and kitchen staff, it's not something you can get in huge trouble for,on the kitchen side, however bringing out mains while a guest is eating a salad or 2 minutes after a table said 10 minutes,will land you in some hot water. I'm a 10 year waiter, I'd do what the chef asked and rush my table and explain it to my matir'd or manager. Ask them what to do in the future. Maybe the guests rage and ask for a manager in that moment, which would be ideal, as you just listened to the chef. We are there for our guests and your staff should support you and train you to do so in a way that doesn't make you uncomfortable in front of the guests. There are other ways to go about it, but idk your restaurant dynamic

[@TheKrasherable]

I’ve been working in restaurants since I have like 14yo, I hope this videos reaches young waiters starting, I learned big part of the video on my own in different styles of restaurants, I will thank my teachers and thank you also for the new gen learning the good way!

[@aubreybautista6391]

Absolutely amazing hehe but wait i notice you forgot to repeat their order hehe

[@TheWaitersAcademy]

We all make mistakes :) :) :)

[@NaturalbrownAfrica]

Hello Sir, thank you so much for your toughter it's really wonderful and amazing 😍. AM brown from Uganda Africa, currently here Dubai UAE. I have been working as a house maid for four years, but in life I have been admiring to work as a waiteres I don't have experience at all 😭 I really need your help 🙏🏿 your the parfect, Live long, and more blessing 💕 💕 🙏🏿 thank you

[@josebatista388]

Nice video, only observation is that one doesnt have to say Thank you so many time, after each approach to the table, it comes off as Submissive. In my opinion .

[@TheWaitersAcademy]

Jose Batista, you make a good point! I am talking to myself in this video but if those are real guests in front of me most of those "THANK YOU" will be actually "YOU ARE WELCOME" because the guests are those who say mostly THANK YOU! Still, in fine dining when talking to your guests you should say thank you as many times as the etiquette requires! Those pleasantries are annoying but they are the norm in fine dining! Thanks for the input. Take care

[@619chrisoriginal]

I have been to many fine dining restaurants and there is never to many thank you. It’s manners.

[@josebatista388]

@@619chrisoriginal there us a diff between having manners and saying thank you several times when approaching a table....like when crumbing a table or bussing plates

[@TheWaitersAcademy]

@@619chrisoriginal you are correct but Jose has also a point. In this video I am talking to chairs and the "Thank you" is overused! Still, we should say Thank you to the guests every time the opportunity presents itself without worrying not to look submissive, like you said it is a manner! Great point!

[@mxtaxesandlaws8611]

Really formal, elegant and professional. Excelente example about a amazing service.

[@lales12]

When you don't have friends lol

[@TheWaitersAcademy]

Hahaha something like that Denise!

[@manilamartin1001]

Wow. I Worked in french fine dining as a cook. You bring a lot of class to service.

[@TheWaitersAcademy]

Thanks a lot

[@yangpentingmancing1709]

Thanks you very much 😁

[@TheWaitersAcademy]

You are welcome Qwiki!

[@karenramcharan8983]

Wow that's a hell of a documentary....best I have seen. Thanks for the information....I intend to use this in the execution of my duties

[@kack37]

I m from India Pursuing diploma in f&B Help me I wanna be good waiter

[@TheWaitersAcademy]

I am helping you! And if you need help with something specific you should be more specific!

[@damithnamaldissanayake7798]

I have few experience working as a waiter in a fine dining restaurant in my country..This is absolutely excellent !!!. I have never seen kind of a great serving.

[@TheWaitersAcademy]

Thanks. I appreciate it! If you learn the steps of service and perform them on the floor, you will do a great job and you will make more money than ever! Good luck.

[@damithnamaldissanayake7798]

I started to keep following and practicing these steps by watching your videos because I have planned to go abroad (Europe) very soon and there I will be starting my career as a waiter.. When I imagine my past experience as a waiter in that restaurant I can be happy myself because I think I have done a good service for customer satisfaction from the best of my level. Thank you again for sharing your knowledge and experience with us..!

[@thesanju.in_bihar]

Thank you

[@TheWaitersAcademy]

You are welcome, Sudhanshu! Good luck!

[@thesanju.in_bihar]

Thanks #sir

[@thesanju.in_bihar]

Sir you can give me your WhatsApp number

[@TheWaitersAcademy]

You are welcome, Sundhanshu Ranjan!

[@BANkno0tas]

WOW! Its such a high level. Im impressed. I just started from november 1 . Its so scary for me to do what i was never did, but this vid helperd more then u can imagine ! THNX !

[@TheWaitersAcademy]

Good luck, JZ!

[@BANkno0tas]

@@TheWaitersAcademy 🤪it my perfect eng.

[@cpa314]

This is all great stuff except for the well done steak.

[@mohamedredabelhouari1538]

U are the best head waiter in the world thank you for that I appreciate

[@samueleyong5673]

You are indeed a blessing to some of us as freshers. I will appreciate if you make another video on waiter resume tips.

[@TheWaitersAcademy]

Hi Samuel! Thanks for your kind words! It is a good idea and I should follow on that soon! Don't forget to sign up on the Waiters Network! I need your support too :)

[@chris-xr3ee]

Thank you so much for this video!! Im just looking for tips bcoz im doing a video presentation our homework and this taught me a LOT, tysm

[@TheWaitersAcademy]

You are welcome, Chris! I am glad I have been helpful! Good luck!

[@patrickmwanje2167]

wow am from Uganda and am a waiter in Dubai please I really like the reason for today thx our teacher

[@marshalllifeofahotelier7949]

If we follow this sequence guest will be happy too. Great work senior ill follow ur sequence coz guest is God