Story Time: WORST CLIENT EVER!!😳

[@1992ndya]

Yikes. Unfortunately you were wrong in that situation. As a business owner it's your responsibility to check your messages. Once she showed you that she broke her nail within the first 4 days of your policy you should have apologized and said that you weren't aware that she messaged your work phone a day before and then fixed the nail for free. You not wanting to go along with your own policy caused you to lose her and possibly other potential clients that you weren't aware of. But I respect you for telling the entire story. Hopefully that was a learning experience for you.

[@lynnrahl3352]

I absolutely agree with your assessment! The client didn't know she had 2 phones and also didn't know it wouldn't be checked immediately. Not the client's fault.

[@RenattaClifton]

I dont think she can grasp the ramifications for her bad attitude she just replied to my post and she says she didn't lose any Jon's, to tell that story and actually think it's ok is a generational thing where they think they're the Shiz,

[@denisevunk7063]

I agree. You were wrong in this situation. If the problem with the client's nail happened within the 4 days, you should have corrected it even if she couldn't get there immediately. It's just good business sense to keep your customers happy. I don't think she was being unreasonable. I don't think it was worth an argument or hard feelings about. I hope in the future you'll consider this situation when a problem arises. This is not personal. Just from a business standpoint. Good luck. I hope your business keeps growing.

[@kingar9283]

Beautiful nails but I understand the client it’s not her fault you didn’t see the message she did text you if my nail broke after a few days I will do the same😊

[@Nailed2TheHustle]

Hold on. So did you miss the text message ? Like the text she sent to your work phone… when she texted you was it within the time frame the first time? If so she’s correct, you should have fixed it for free. But if her first text to your work phone was AFTER the grace period then yea she should have paid. But honestly you not seeing your work phone was on you. (Not trying to sound rude)

[@Siannixxlee]

I never saw her text message until the next day when she dm'd me. Yes, it was on me that i never saw the message but it was after work hours so i didn't think to look at my work phone. When she texted it was also after work hours. She's not wrong feeling like she didn't have to pay, I just didn't like how she went to social media bashing my business over $5. That's where I feel as though it went too far.

[@Nailed2TheHustle]

@@Siannixxlee mmm, that’s not what you said in the video though. I think that’s where you’re coming off as a rude nail tech. She messaged you… during or after hours it really doesn’t matter. She still notified you within the allotted time period. I don’t check my phone while sleep or out obviously but I definitely check it first thing in the morning which AS A BUSINESS you have to do, which you did not. That’s strike 1 on you. Then you proceeded to argue with her over a $5 fix. Never that deep especially when the initial issue was on you. Just fix it. It wouldn’t have taken up too much of your time. And you saying that doesn’t effect you but you fail to realize that ONE comment she made on social media can have others not wanting to come sit in your chair and stuff like that DOES follow you. IMO it just won’t worth all that. You were at fault from the beginning so as a business you should have made it right. Instead you turned it on her and made it like she was in the wrong when she wasn’t. Not coming at you, just telling you the real and how everyone else is looking at it. She was probably frustrated and annoyed tbh so yea clients will take it to social media. Had you fixed the issue right then and there whether via text assuring her it would be taken care of or in person to actually fix the nail all of that could have been avoided. Just let it be a lesson to you for further services or encounters. No, the customer isn’t always right. But in this instance I do feel as though you were wrong and you really did lose a client over $5 which wasn’t worth it in my eyes.

[@tiffanyjasmine973]

Girl what...you should have just told her you didn't want to cause this hardly made sense.

[@erins4183]

Beautiful work :) I am so sorry you had to deal with all of that unnecessary drama! I think you handled it really well. I would love to hear about your favourite clients and why they are your fave's

[@Katsluxurynails]

I’m sorry girl, clients like these always happen eventually 😣

[@norinesmith5082]

I’m so sorry you had to go through that drama. I was sued the first month of opening my salon. They lost, but I still had to be put through unnecessary drama. I also had the same kind of nail situation with client wanting a complete set redone a week later😮

[@Siannixxlee]

not a whole new set! She wanted it done for free?

[@norinesmith5082]

@@Siannixxlee YES!

[@mariahjane7969]

I love this set. The brown is a beautiful color.

[@Siannixxlee]

Thank you😌💕

[@lei4457]

I don’t think she was wrong, I honestly believe it was an unfortunate situation🤷🏾‍♀️ She said in her video that she does not keep her work phone on her and that is a healthy boundary to establish. She also stated that she had a certain timeframe in her bio in which she would respond to messages. She also stated that the time she could fit her in was past the 4 days and it’s not like she would have charged her an arm and a leg. Anyway, thank you for sharing, loved the video and nails!! 💕

[@LindasLadyLair]

wow you are so creative

[@nadinemclean7326]

I really love this 👍 very pretty.

[@bawloutreal]

Or any other nails tutorial on a client please love ur work

[@Siannixxlee]

Ok, I’ll have more of me doing clients nails✨

[@bawloutreal]

@@Siannixxlee alright boo

[@ibekweanastacia7634]

Beautiful set you did here. New subbie

[@Siannixxlee]

Thank you and thank you for subscribing ☺️💓

[@Nails_By_Mishi]

So beautiful 🥰

[@Siannixxlee]

Thank you😘

[@sharonshumpert1917]

I think you were willing to lose a customer over $5 because your policy? This is a story time you should have kept to yourself. How you handled the situation was wrong. That client will tell anyone that would listen about her negative experience.

[@kimberlyrobinson5583]

No you were wrong in this situation. Sorry not sorry. Because at the end of the day she messaged you before the deadline. You just wanted her to pay

[@tamshari9212]

🎄🎁🎉☀️💅

[@rockpaperskizzers]

Sorry but you were wrong. 1) It's not her fault you didn't see the message until later, she sent it on time to the contact number you had listed. 2) She tried to come to you and more or less told her too bad. She only went to social media after she felt scammed. I think your work is lovely, but honestly after hearing this story I wouldn't trust your professionalism and would be hesitant to book with you. I hope you can reflect and grow and see where you messed up. We all make mistakes. This is an L for you.

[@universalnailgodis]

Hey girl Hey new subbie

[@Siannixxlee]

Heyy☺️ thank you for subscribing 🥰

[@universalnailgodis]

@@Siannixxlee awesome . im excited to see your videos😁

[@bawloutreal]

Boo do this on someone would love to see cute

[@Siannixxlee]

Thank you love🥰 I actually did another ice cream set on a client but I didn’t record it😩

[@RenattaClifton]

I haven't finished the story but for beginners you could have used nail forms ,also just because you were trained to cut them I'm sure you can leave them ,also the dates about your policy and the petty attitude about your time and 5 dollars omg obviously you were negligent ,and you were not grown up enough to realize you were wrong ,you lost more than 5 bux how many clients you lost by being silly and not putting the customer first .I'm sure you will lose subs and customers I would not have you touch my hands

[@sydneycoleman238]

Boo sucks for you

[@itsdalora3006]

You’re 100% correct smh

[@jazminindica5286]

@@itsdalora3006 Definitely 100% wrong when you do nails if they aren’t prepped right they’ll pop right off. Also she was only charging 5 bucks it’s not her fault she was closed and the girl didn’t read her policy🤷🏽‍♀️🤷🏽‍♀️

[@Siannixxlee]

I didn't lose any clients love, but everyone is entitled to their own opinions.

[@RenattaClifton]

Ok say you were anywhere else and not happy with the service you paid for like McDonalds lol k you buy a big Mac and they screw your order should you pay for another big mac or should they fix their mistakes, I dont have a problem tipping a good set of nails but if on my way out of their door a nail broke and I just tipped her 20 bux and the stores closed for the day so I have to come back tomorrow oh but she didn't get my message for two days so she finally gets back to me and I'm too late for her own policy lol ,so I have to go there 5 days after take more time off because she closes early and I have to pay her again for her neglect