📖 Storytime: They CALLED THE COPS on Us! 😱

[@quilabright4263]

I ran into a service team at Costco once. I was with my daughter who adores dogs. She knows she has to ask people to pet their dogs before she can do it. She first asked me, but I recognized this dog was working so I explained to her she couldn't because the dog was working and I didn't want her distracting the dog. The owner over heard me and thanked me for understanding her situation, and she was a little surprised I knew so much, but it's because I watch Jaquie.

[@rae1957tn]

Quila Bright I did the same with my granddaughter

[@analarson2920]

Awesome and bless you, it is hard, as most folks are annoying us so it becomes hard when we can do a good conversation with a person, I finally had one yesterday, the women listened to me and I said first just ignore my dog and talk to me otherwise she will stop working and start be distracted because she is so smart she knows she is being talked to. Since she did what I asked my dog did her job for the next 14minutes of our conversation and she got information to get her school a therapy dog.

[@DedraAmbroseandSnow]

I usually reward, a child, by allowing them to pet Snow. Only if I am having a good day. I believe in doing that it engrains the, vested dog can't be petted unless the handler says you can rule.

[@kimbertree]

I've had to do the same with my boyfriend. He had no idea, and neither did I before watching these videos

[@crazycatlady7326]

Well that's cool 😏

[@Arlothed1no]

Just the other day, my mom and I were at the store and my mom had her service dog with her. This store, we go to often. BUT they had a new "policy" which said they needed to ask for paperwork. I pulled up the ADA website and pointed it out. And then the manager went into the back, called the sheriff's department (non-emergency line), and the sheriff's department just confirmed what we said.

[@rae1957tn]

trinthetrex good for you! I guess she couldn’t believe what she read

[@marievillaneda960]

Was it meijer by any chance?

[@crazycatlady7326]

BOI to that policy and the manager that called the sheriff 😒

[@Wisepati]

It is all the fakers causing issues. You need to get a handicap plate for a car why not for a dog? It would eliminate the fakers giving real service teams a bad name.

[@anarchyvixyn]

Unfortunately, the police dont always know the laws either. My past service dog Jonah and I were asked to leave because we didnt have "papers" and I told them they dont existe. I did the same thing showing the ADA information. They called the police and the 2 officers said "management has the right to refuse service to anyone, if you dont leave we will arrest you." I asked them to call their superior and the district manager of the place. What made it even worse was Jonah was alerting me multiple times during the ordeal because I was getting light headed and anxious especially after the arrested part. So he kept nudging me with is nose, then he would tug the leash to get me to sit down. And after ignoring his warnings he kind of yelped- like a soft bark-he would do that to wake me up at night of something was going on. They started commenting that he wasnt a service dog because he was acting up. I finally said "No, he is alerting me. He is telling me I need to sit down because I am going to blackout. I ignored his nudge, and then his touch and now he is serious." I sat down and took my meds and we waited. The police supervisor came and I told him to look it up himself on the government laws. When the district manager finally got there he was super apologetic because he knew the law. In the end everyone walked away with the correct information. But it took hours, and I almost had an episode. It worries me that not all officers know the laws. If I have an episode in a store and my service dog tries to get someone's attention...are they going to ignore the situation because it's a dog and it doesnt have papers?

[@sharikelly4819]

I try repect sever dog

[@crazycatlady7326]

Wow... honestly ppl these days... 😕

[@rockyalvarez520]

And no they don't have the right to refuse service to everyone. They do not have a right to refuse you in this situation!

[@calspace]

Maybe there should be a card. Not one that says, "I am disabled," or, "This is my service dog," but one that has the federal law written out on one side and on the other, "You may only ask these questions: 'Is this a service dog?' and 'What task is he trained to perform?'"

[@akumanightthorn]

There's a ton of these cards on amazon

[@StarRose108]

I'm surprised that none of the employees that knew you tried to tell the manager that they knew you and Oakley and he was an actual service dog.

[@ToraOkami303]

They might have been afraid to speak up against their Manager, especially once the Manager escalated it to calling the police.

[@charlottar0403]

An American friend of mine says: Everywhere, the magic word is Please, except for the US, where it's I'llsueyou! Which is kinda funny when he tells it but it still very sad.

[@ameliesayshola8854]

Charlotta R unfortunately it’s very true! It’s not really a joke.

[@LoveandBonestm]

I live in southern US, I never hear the I’llsueyou! Comment, it’s always please.

[@TuggerAbbey]

I’m sorry you had to deal with this. I was at another business the other day and my dog was alerting me and I was having a shaking attack. A woman with her fake service dog in a stroller and she was coming toward us. The dog was aggressive and barking and growling and distracted my dog. I had to yell at her to back away and she kept coming at me and my dog with her dog growling and barking. I ended up having to remove myself(in the middle of a health crisis) because she would not leave my service dog alone. I fell and could not stop shaking. The store did ask her to leave after the customers that saw what happened and told the manager. This woman told the manager that she didn’t see what the issue was, everyone does it. After my health issue was resolved and I got home safely, I called the manager and told her thank you for making the dog leave. I told her in the future...if someone says, everyone does it....I told her to use my story...tell them that her dog prevented my dog from doing his job and I could have fallen and hit my head, had a diabetic issue, heart issue or many other health issues that could have killed me because my dog was distracted and not doing his job. I told her that she needs to let people know that these are the reasons non service dogs are not allowed into stores. They can also be fined for faking a service dog and sued because someone’s dog distracted a service dog from alerting to a health issue. She told me she would educate her employees, but normally corporate tells them to not ask. She said the dog growled at her and was clearly not a service dog and she felt justified in removing her from the store.

[@clock-workprince4038]

A person cannot be fined for faking a service dog unless state law says so. Same with suing for distracting the service dog. If the state the situation occured in doesn't have a law saying any of that, the person can't be sued or fined. And a majority of the states do not have one or both of those laws. And even then, there's never been a recording of anyone winning a lawsuit for their service dog being distracted, since it's considered a civil case, which means the police won't get involved and you have to be the one who takes them to court, meaning you incur any and all fees for a lawyer and then the judge decides if the case is worth pursuing, which most of the time those kinds of cases are dismissed (you don't get any of those lawyer fees returned) and the person at fault gets away with a slap on the wrist.

[@gwenvann7279]

Great job of turning a very awful circumstance into an educational awareness moment!

[@ashleymonahan8299]

I feel like calling the cops is a LITTLE extreme lol goodness gracious people get worked up over such little stuff

[@ChronicallyJaquie]

VERY extreme, especially since Oaks was very well behaved.

[@RollingThunderDJs]

The problem is that people who really do not have service dogs/animals ruin it for those who do have a legit service dog/animal. So many people these days want to take their dog with them everywhere. I see it all the time where I live. Of the people I know of that do have service dogs; You can tell due to the vest (which is not required), the patches on the vest (not required), and the way the dog behaves and listens to his/her handler. The ones that get me are those with their little ankle biters (small breed like those cute-ish ugly Chihuahua's, and they carry them everywhere, and do not have a leash. We have a leash law here for all dogs and cats. I was training my German Shepherd to be a service dog, but was not able to train her. So I kept her as a pet and will not pretend that she is a service dog because she does not have the proper training and does not listen well. I did a ton of research and even ordered supplies to include the ADA business cards that have the info to hand out to people. I still like to educate people when I can about the service dog laws.

[@crazycatlady7326]

lol yes 😅

[@sillykitty8797]

The company I work for requires we take ADA training every year. I've taken it so many times I could probably quote the laws with you. The training is just an online course that takes less than an hour and is simple and informative. I don't see why all companies don't do that. It would prevent many headaches for everyone involved.

[@destinylynn8582]

We kind of got tired of access issues so we call the stores before hand and say "I'm bringing my service dog in and I just wanted to let your manager know so there won't be any problems" now we are well known at the stores and we don't have to call and haven't had a problem since.

[@claredolber9384]

A similar situation happened to me in a doctor's office. I was so embarrassed! I was kicked out. Eventually, I received an apology and the hospital in my area educated the staff and put policies in place. I am happy about the final outcome because education is key! I am glad your situation turned out positive in the end. I am also sorry for the embarrassment and humiliation you suffered.

[@RiverMontana5156]

I know exactly how you feel. I've been humiliated by restaurant managers because I have a medical service dog for my seizures. The manager in one particular restaurant was so loud and everyone in the restaurant was looking at us.

[@saragabijones]

Glad you have the energy to make videos almost everyday now! Hope you keep enjoying making them, because I really enjoy watching!

[@ChronicallyJaquie]

It is much more doable to make videos like this when I'm feeling well, as opposed to daily vlogs. Now that I have a balance of videos and vlogs, I can upload consistently and not push myself too much! :)

[@janicebird610]

This type of information is exactly why I support this channel. In addition to "paperwork", anyone can also buy service dog gear; vests, badges etc, with no problem. Jaquie, you were much cooler than I would have been!

[@dee-annegordon5959]

Here's a bit of irony for you, about a month ago the ad that ran before one of your videos was for one of those fake service dog ID websites. Talk about poor ad placement! 😄

[@cottoncandyfriends8933]

PS - Totally loved the fact that you stayed focused on the "issue" in this vid! Nice job, Jacquie. Jessie

[@sandyseibelhager7131]

Yes "fake service dogs" are a real problem. I was in Dollar Tree one day and there was a lady in there with a dog. The store manager came over and talked to her but nothing could be done because she said he was a service dog. He clearly was not as she could not even get him to sit or be quiet in the store. He wasn't even a well mannered pet.

[@imzadi83fanvids7]

It's so hard for teams where the person has a visible disability and a common breed of service dog. I feel even worse for people who have invisible disabilities and/or a breed or mix of dog that isn't as recognizable as a SD. Thanks for telling us this story. I would've cried too, so don't feel bad about that. *hugs*

[@mom3xys]

Imzadi83 FanVids totally agree . I have worked a Seeing Eye Dog for years and only had about 3 access issues . Guide dogs are pretty easy to spot and see their work but others are not. Mall security seems to be my problem . LOL .

[@tatianaliane1624]

About the last part, where you say you don’t run into issues very often;) I also think it has to do with golden retrievers and labs being the “accepted” breeds for service dogs publically. I use an Australian shepherd, and he’s perfectly behaved, and I’ve had two issues within the last year unfortunately. My friend who’s service dog is a bulldog runs into more than that, and anyone I know who’s service dog is a toy breed (generally for detecting blood sugar levels), have issues almost everywhere they go. Also, after 5 years in the full time professional workforce, I’ve only just had my first job that allows my dog. Traditional workplaces turn down service dogs more commonly than not, and perform very invasive assessments before doing so. I could make a whole video just on those workplace assessments. Bullying tactics more like. Anyway, just wanted to throw that in there:)

[@charleneb5361]

Look at Jaquie making *nationwide* changes. Woo!

[@navygirl54]

Right and so many think their voice does not matter. This proves your voice matters

[@guitarmike1968]

Great video. I’m also a disabled person with a Golden Retriever Service Dog and she has totally made my life more livable. I really appreciate your videos on this topic because of how well you Know ADA rules and regulations and do videos educating so many people online. Im really hoping for a lot more education for businesses and such so the will know the laws. I had a very similar experience with my Golden Retriever Service Dog so it does help trying to spread the education of ADA laws at the very least to businesses. Keep up the excellent work.

[@holiday-td6hx]

Horologist Extreme....I agree it is a great video. I hope that these people with FAKE Service Animals start realizing just what kind of damage they could be doing to those of us that truly need and use Service Animals to help us with our daily tasks. There are two large Airlines that have banned Service Animals due to all the FAKE animals being taken on board. Here are a few links about these new rulings on certain airlines : This is a link about a woman wanting to claim her "Peacock" was a Support Animal: www.rt.com/usa/417435-emotional-support-animals-airlines/ *************************************************************************** United Airlines 3/9/19 New information about Service Animals/Emotional Support Animals liveandletsfly.boardingarea.com/2019/01/03/united-airlines-2019-emotional-support-animal-policy/ ************************************************************************* This is from a Tampa FL Veterinary Hospital about the NEW RULES for Flying with Service /Emotional Support Animals. (What people are doing is ruining it for those who ACTUALLY need their Emotional Support /Service Animals.(Although if you have been flying with your animals and haven't caused and issue, you have nothing to worry about !) www.tampavet.com/DrWebsters-Blog/new-airline-rules-service-animals/ *********************************************************************************************** So, please, don't be nasty with me. I am just stating facts that if you actually have a family pet that you are passing off as a service /emotionally support animal you won't be able to FAKE it anymore. One of the biggest things that I think those who are taking FAKE SERVICE/EMOTIONAL SUPPORT ANIMALS on board should be concerned about is that when or if your animal bites someone the chances are that you are going to be handed a hefty medical bill or you could be sued. I truly think that if people DON'T stop trying to take their "Family Pets" into stores, on Airlines and other places that they normally aren't allowed the US Government is going to make it tough for everyone......and making it tough for those of us who truly need a Service Dog or Emotional Support Dog will just be WRONG....and UNFAIR. So please, let's stop this nonsense and PLEASE start leaving FIDO the FAMILY PET HOME!!!!

[@clock-workprince4038]

@@holiday-td6hx emotional support animals are NOT service animals. There's no "fake" emotional support animal. All animals can be emotional support animals, but for the animal to be an emotional support animal in housing or flying, it just needs a doctor's note stating it's an emotional support animal. You have NO right to say who has a fake service animal based on the limited knowledge you have. A service dog, per ADA law, only needs to a dog that is under control of its handler, has basic obedience, is potty trained, and is task trained. Not all disabilities are visible and just because you think it's a fake, doesn't make it a fake. People with "registered" service dogs might have legitimate service dogs. I've met plenty that do and they all have different reasons for having that "registered" ID or paperwork or whatever. Some states allow service dogs in training to have public access as long as they meet the requirements of that state's law. Some counties even allow emotional support animals to have public access (King County in Washington for example). There are literally hundreds of laws on this subject and its far more complex than you are making it out to be. So, let me say it again. YOU have NO right to decide who has a "fake" service dog based on the limited knowledge you have of them.

[@KoeGirl2]

Good for you! That is a HUGE win for both you/your service dog and other service dog teams!! Thank you for taking the time to make sure other people are educated and understand the laws behind service dogs

[@jessicathomas1276]

Maybe get an SD ID for a rubber duck. Then when they ask for paper work you show them, point out that it's for a rubber duck because these "papers" are BS.

[@jessicathomas1276]

Obviously you'd also want to have the actual laws available and use it as a teachable moment so the next team they encounter won't get the same crap.

[@mercysanders546]

So, basically, you are the reason à whole brand is teaching his workers about service dog law and all. You are a superhero ! And you had free food !

[@SamakaSRC]

I'm so glad the company corrected the error and took steps to insure it never happens again. Thank you for advocating! That had to be hard with you being younger then.

[@patmccoy8758]

I've encountered those scam websites and they make me so mad! I want to shut them down!

[@shannadonica9042]

While never having the cops called, my mom who has a medical alert dog has also faced requests for an ID showing her dog in a "true" service dog. Education is the best thing that can be done. Thank you for sharing your experiences.

[@hollybronwyn8176]

This country has GOT to stop blaming the masses for the mess-ups of the few. There will always be a few who abuse the system but we're talking about a well-behaved pup here, you & your dad!!! ... where. is. the. THREAT? This stuff is outright prejudice.

[@beckybarnes1484]

Not so much prejudice as ignorance but from what I can gather from this video, anyone can roll up with a dog and claim it's a service dog. That leaves the genuine service dog owners open to abuse .

[@shenronrulez]

On the thing about businesses thinking they can't ask a service dog team to leave... I've seen several videos where a security person says "well we can't just go up and say 'thats a fake. leave.'" Their bosses need to tell them that they don't even need to say anything about the dog being a real or fake service animal. Just tell the handler "Your animal is being disruptive and/or aggressive, I have to ask you to please leave." And if they argue, say calmly "Your animal could potentially distract other service animals from performing their duties. Which could potentially be harmful to their handlers. Maybe you could come back when your animal isn't having an off day." There is always going to be some entitled person who will argue, but I think this would be the most polite way to handle the situation without any accusation.

[@shalacarter6658]

I will occasionally see signs in the windows/doors in a store that says, "We Allow Service Dogs." The message that is given is that service dogs are not allowed in other stores.

[@Mandyy224]

Shala Carter service dogs are allowed anywhere their handlers are allowed to go regardless if there is a sign stating that service dogs are allowed

[@deniseweber1339]

I think the intent of the signs saying SD are allowed is to alert pet dog owners that if they see an animal in the store it doesn't mean anyone can bring in an animal, but rather, only those with service animals. There are more and more stores that allow any dogs so sometimes there is confusion. Many people like to go to stores where they can bring their pets. I agree it could be taken differently though.

[@clock-workprince4038]

@@Mandyy224 not true. Service dogs are not allowed in sterile environments. Kitchens, operating rooms, etc. are allowed and should be denying service animals due to the nature of the environment. This is the same for rides at amusement parks, private properties, etc.

[@cottoncandyfriends8933]

@@clock-workprince4038 Ok sorry but I think now we are talking semantics here. I understand what the first poster was saying though. That the animal would be allowed in a store...that kind of environment. SMHO. 👍🏼 Jessie

[@downthrabithole]

That is so AMAZING!! Thank you SO much for educating them and pursing the company in sharing the knowledge ! With my anxiety when that has happened in the past I rant with rage then I just never go again. I’ve learned over time to calm my mind then push from the positive aspect and educate as well. Thanks girl!

[@bob8mybobbob]

I used to work at walmart and the policy (I assume it was corporate since it was in the training videos we had to watch) was if somebody walks in with a service animal the greeter was allowed to ask them "is that a service animal" and if the person said yes they had to be let through. None of the employees actually within the store were allowed to ask anything at all, since they should already have been questioned by the greeter. The only time we were allowed to ask someone to leave is if the dog was being aggressive, extremely disruptive, or unsanitary around the food (ie sticking their heads in display cases).

[@colormezebra2841]

Thank you for paving the way for others.

[@crossplainschic]

It's so sad that people will take advantage of a system that's in place to help those with disabilities. I think it's awesome that the outcome was that the company made sure all of their stores understood how to handle service dog teams.

[@deniseweber1339]

You did great. I feel the same way. I wouldn't get ugly or sue unless true damage was done to my son or his dog, but we too had a restaurant manager tell us we had to leave (we=my autistic/brain injured son, his SD that I share handling of, me). I got her to finally call her manager, we were served and they apologized. One challenge we have with the task question is all that talk about my son and the dog escalates him behaviorally... so I made small cards asking them to read and not verbally ask any more questions. I think having to explain anything beyond answering if the dog is a SD is too personal. No one asking is trained to evaluate whether the answers are legitimate anyway. I personally wish there was an SD certificate or license that easily identified SDs. I'm super supportive of having multiple paths to obtaining and training SDs but wish there was an easily accessible way to legitimately identify them and to reduce abuse by fake service dogs and refusals to serve in the public. Though I understand even teams where there is an obviously marked guide dog for a blind person has been refused entry to a public place. I think video applications, real life evals, certification of trainers evaluators to verify that teams are legit, or many other ideas could all be avenues used to help with this problem. In the mean time videos like yours are wonderful learning tools. I encourage employees in businesses where a service dog team enters to recognize that some service dogs are helping people to remain emotionally grounded. Challenges to their legitimacy, questions, or even just conversation, compliments, curiosity, getting in their personal space could be very upsetting to people. There are people with autism, ptsd, anxiety, phobias, etc....... who use service dogs. So please be sensitive in your questioning even if you are following the law.

[@TheSilverAngle]

In Canada there is paperwork. But there are still scams! We tried to get my dog Lorenzo registered (as a therapy dog). He failed, twice. So no vest or id for him. But just so people know, Canada is I think still suffering from a shortage of service dogs. So if your in Canada and think you dog is great look the program up.

[@turtleking7772]

This is why I am anxious as hell to bring my service dog ANYWHERE

[@catherinel2288]

Your handling of this situation is very admirable. I'm so proud that you called the corporate offices of the store. Your actions resulted in widespread education within all of their stores. That is exactly what needed to happen. As embarrassing as this situation was to you because of you a lot of good came from this situation and will prevent problems like this from happening again. You go girl!!!.

[@crossplainschic]

"I could send in a picture of a gerbil..." 😂😂😂😂

[@BrendaKatz]

She should do that for a video to prove how phony these sites are haha!

[@crossplainschic]

@@BrendaKatz that would be awesome! 🐹🐀🐁

[@calspace]

I feel though that trying to live life in the public space as a gerbil would be a disability.

[@AbbeyB77]

There was someone I saw online who successfully got papers for a potato so she's not kidding that they don't even look at the picture, they just take your money.

[@kellymaple4513]

I watched a video where a service dog handler with an Australian Shepherd mobility dog registered her saxophone on one of those scam sites. It was epic.

[@liamodonovan3437]

People should know service dog paper work doesn't exist that manager was so ignorant not to listen to your dad who knows the laws I knew you wouldn't get rude with that ignorant manager your to sweet a person glad you and that company sorted things out love you Jacquie

[@coolangles]

I believe if you really wanna know about laws then you should go to a police station and an official government site where it will tell you the truth. It's not right when someone is threatening to call the cops on a service dog handler and their dog when/if they have PTSD or some mental illness where if their anxiety would cause problems in result of calling the cops on a senseless matter.

[@michaelblanton828]

I want a service dog, but I don’t think I could provide for all it’s needs, which would not be fair to the dog. I love watching Harlow and you interact.

[@shannonhensley2942]

I work at the mall. My store has a photographer set up in it. The problem with that is they tell these people they can bring their dogs it. And while for the most part it's fine, it's not always great. These people always get their early. So there is more than one dog at a time during the holidays. They bark, they get rowdy, there is no fast way to get them out since it's in the bottom level that has no doors except for the mall. We've had dogs poop on our floor and can find the owner to pick it. There multiple dogs so it's a possibility of an attack. And I do worry about actual service teams coming in to shop and get bombarded by these dogs. It's really only a problem during the winter holidays but every so often we do get dogs. It gets old fast when you know only 5% of the dogs you see are actually allowed in the mall.

[@alliebuch3742]

I admire how positive you are during these types of situations and about life in general! You are such a wonderful human being and I hope one day to meet you and miss Harlow and tell you in person ❤️

[@cottoncandyfriends8933]

LOVE, love, love this video Jacquie!! Good for you!!! Total thumbs up! You did the right thing!👍🏼👍🏼👍🏼 Major KUDOS! Jessie

[@rmjames83]

Awareness rather than argument is where it’s at-if at all possible!!!! You did an awesome job Jaquie!!! The education (which it sounds you had a huge part in) with that bagel chain will, I’m sure, benefit service dog teams well into the future!!! Even if staff initially educated at the time moved on, I’m sure that company now would have specific documents that inform staff (like policies & procedures) which didn’t, & wouldn’t have ever existed without your input! You should be SO PROUD of yourself & Oakley!!!!

[@fannyvargas3799]

It’s great that they took corrective actions. I feel like restaurants have such quick employee turn over that it’s important they keep up their training with new employees

[@qwertyzxcvb9]

I really like your videos like this. My anxiety flares so much when I get confronted I can barely speak so I just leave, but watching your videos helps me have ready answers so I can advocate for myself whenever I can. I always email the company later and pass on the laws and try to advocate for myself. You are so right about how it makes you feel though, no kind of discrimination is acceptable and ignorance is not an excuse.

[@megganz]

We had a major hotel in Orlando ask for our “paperwork”. I told her that wasn’t legal and she needed to call for a manager. Luckily the manger knew the laws, but it’s so embarrassing to have others staring thinking your SD could be a fake. Gaia was also tasking and behaving. I’m so thankful it didn’t escalate as that’s one of my biggest fears.

[@cori8489]

THANK YOU! "It's their responsibility to know what the laws are" YES YES YES THIS SO MUCH THIS THANK YOU I am so sick of this not being acknowledged in our Politics.

[@goproguidedog2141]

Access issues can really suck. Two weeks after I got home from team training with my guide, we had a pretty nasty refusal at a fast food restaurant. The following week, my dad and I went back to see if corporate had educated like they said they would. Things had gotten worse. We barely made it through the threshold before someone was yelling at us. It continued to escalate. In short, I filed a complaint with the DOJ and no resolution was made. There was another time where I was in a mall and a mall cop almost got physical with me. I was trying to explain my rights, in a very polite way, and he kept advancing towards me until he was nearly in my face. I spoke with the head of security the next day. One phone call and migraine later, I didn’t have any more issues. It’s also frustrating that many big companies either: don’t know anything about their rights and the rights of handlers, are scared to use said rights, or have company policies that are usually the complete opposite of the guidelines set by the ADA. It’s further frustrating that places don’t want to learn their rights. I actually offered free classes to my hometown and no one showed any interest.

[@babybookworm003]

My neighbors constantly confused our family dog for my service dog for a year.

[@holiday-td6hx]

Jaquie I haven't been watching you for about 18 months (I think) (I am chronically ill as well) and while I realize that TRUE SERVICE dog OWNERS who truly have well-trained dogs probably ARE offended by someone asking if the dog is a SERVICE dog. In Michigan where I live there's a difference between a SERVICE DOG & an EMOTIONAL SUPPORT DOG. (I contacted someone about this who kindly explained what the difference was. There's a gal who continues to abuse the system with her EMOTIONAL Support animal. She doesn't keep the dogs shot record current....betting on the fact(s) that PEOPLE can not ask her about the dog's vaccinations, etc. Her dog is supposedly an Emotional Support Dog one day...and a Service Dog the next....in other words, whatever she wants to do or TAKE her dog.(With her). I want to do everything RIGHT and LEGAL. My DH and I have talked about me getting a Service Dog and training it (myself). Right now I am pretty much able to do most things, however, there are days when I need help and I get it that there's going to be a time when a service dog will be a big help to me in the future. Here's something I recently found online. It is a chart that tells you where a Service Animal, A Therapy Animal & an Emotional Support Dog is allowed: s.propertyware.com/wp-content/uploads/2018/08/Service-Dog-vs.-Therapy-Dog-vs.-Emotional-Support-Animals.jpg ******************************************************************************************************************** Jaquie I realize that most people who have Service Dogs are pretty honest, however, people who are banking on the fact that they can take an UNTRAINED SERVICE DOG/ANIMAL into a store and BECAUSE they CAN'T be asked about if their dog is a SERVICE DOG? While I respect those who have Service Animals & Emotional Support Animals.....Answer me this? When it is NOT an appropriate time to take your SERVICE DOG /EMOTIONAL SUPPORT ANIMAL places? What I am trying to get at is simple. You have a person that makes a BIG deal out of having an Emotional Support Dog (and also tries to teach it things like you do with having Harlow get you items out of the refrigerator, EVEN though this other person hasn't been diagnosed with medical issues that is going to prohibit them from getting their own items.) and has made a lot of comments about having to take her Emotional/Psychiatric Animal with her/him at all times......BUT seems to think that it is okay to leave the Emotional Support /Psychiatric Animals AT HOME while going to a local bar (this person isn't of legal age to drink either) One would think that going to a bar would be a time to ACTUALLY NEED TO take the Emotional Support/Psychiatric Animal with him/her wouldn't you think? I am sorry, but I just wonder what people who HONESTLY need their Service Animals/Emotional/Psychiatric Support Animal are going to think or do when the GOVERNMENT finally has had ENOUGH of these "FAKE" Service/Emotional Support Animals and then writes LAWS that will require ALL people to have legitimate documentation FROM The US GOVERNMENT...and NOT a WEBSITE on the INTERNET that claims you have CERTIFICATION for your Service /Emotional Support Animal. I honestly think that the US Government will change these rulings and the person that it is going to make it TOUGH on isn't the FAKE SERVICE or EMOTIONAL Support ANIMALS, but the LEGITIMATE PERSON that actually DOES NEED their Animals to help them. I worry about the honest people who need their Service or Emotionally Support animal and what all these "FAKE" Service /Emotional Support Animal OWNERS are going to do when the USA has finally SAID ....ENOUGH, that these "FAKERS" WILL then have to prove what they claim is actually the FAMILY Pet simply because they don't like leaving the ANIMAL at home while they are at their local Wal-Mart, Win Dixie,Kroger,ETC. Lastly, in the LAST two weeks when I have been to the store with my DH (using a wheelchair) I have seen 6 different "FAKE" SERVICE dogs that actually growled at two LEGIT Service Dog OWNERS.....and 3 times in the past month I have seen "FAKE" service DOGS hike their LEGS up and PEE all over a CRACKER DISPLAY in the store's center aisle and another "FAKE" SERVICE dog PISSED on a display of CEREAL BOXES in the CENTER AISLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So, I ask you people....is this worth it? Why not, if you REALLY don't have a SERVICE dog leave the animal at HOME like the rest of us do? I would love to take my Ginger-Colored male CAT with me to the grocery store too. He loves going for car rides...and I am sure he would love going to the grocery store as well....after all he loves going into PET SMART on occasion!!! Thanks Jaquie. I appreciate your channel, I really do.

[@natalieramsey4727]

I’m so thankful and lucky that there is a large service dog program located in the area where I live so it isn’t uncommon to see service dogs in training and other teams who’s dog is in or from this program. Because of that most places are very knowledgeable of the laws. I think the only time I had any sort of access issue was when I was in high school, but honestly considering I was there every single day it didn’t seem that unreasonable to provide them with a letter from the doctor explaining what my dog does for me after I told them off for what they did.

[@kernowpiski810]

So sorry you all had to go through that hunni! Very well done for your actions and bravery, the ripple effect from resolving this with the company I'm sure till this day is still supporting teams round the country, I hope your extremely proud of yourself ❤️

[@sberg411]

I'm just curious, what legal rights do businesses have if a "service animal" or team is misbehaving or behaving inappropriately?

[@clock-workprince4038]

They can ask for the service animal to be removed until it can return under the handler's control and not being disruptive. Disruptive behaviors can include anything from barking, growling, lunging, whining, jumping on others, eating off a plate in a restaurant, accidental potty mishaps, etc. Misbehaving or behaving inappropriately is not a sign of a fake and should never be assumed to be a fake. The dog could be in training, having an off day, whatever. Unless you know the person's intimate medical history, you don't know that they don't need or have a legitimate service animal.

[@ashleyofnaath]

You handled this with so much more grace than I would have. I would've called up the news and told my story and put that shop on blast lol.

[@rae1957tn]

Not all police officers know the law for service dogs. But most do try and they would find out the law from their boss

[@yukiookami5844]

Love you hun. I have had similar problems with my service dog. Not to the extent of the cops, but with the ID and tags.

[@ChronicallyJaquie]

Calling the cops was extreme for sure, but even minor access issues are frustrating!

[@yukiookami5844]

@@ChronicallyJaquie I wish that people who use these websites realize that they are putting others in danger when they bring unruly pets to places where they shouldn't be. Hopefully stories like yours will inspire TRUE service dog registries or at least make others think twice before using the registries. You are an inspiration to us all.

[@wheeliegirl1630]

I’m not a “litigious” person but once many years ago I had a new primary care doctor whom I was referred to. She was so nasty to me and unwilling to listen and/or learn about what accommodations I needed (I’m a T2 para), she sent me a letter “discharging” me from her service with the reason that she couldn’t meet my needs. I immediately responded with my own letter stating ADA laws and that she wasn’t allowed to do that and that she was discriminating against me. She never responded. I reported her to the CA state board of health and I contacted the DOJ in Washington DC. After a couple of weeks an attorney from the DOJ contacted me and she helped me win the case. The doctor was required to obtain training for her and her staff about disability rights and health care, she was required to purchase an accessible exam table and (this is the part I didn’t want) she had to pay me a “fine”. I told the attorney I wasn’t looking for monetary compensation but she said that was the standard. Anyway, the doctor was STILL nasty to me and I never went back to see her. I believe she had never encountered a person (like me) before, and couldn’t see the added value to her practice by being able to accommodate more patients who were disabled and elderly by having the accessible exam table or at least a Hoyer-type lift. she also did not go to medical school in the US (Pakistan), so it’s my opinion that because of where she comes from she already had prejudice against anyone who was differently abled. Sorry for the long story.

[@GiadaGD]

The worst access issue I ever had was at the grocery store with a woman who didn't even work there, but was physically blocking my exit from the building and harassing me to answer her questions about my dog's "certification." I get a lot of rude comments and invasive questions because most of the time I don't "look disabled" by most abled people's standards, but this was definitely the most extreme situation I have had to deal with and I was scared every time I went into public for months. I can't imagine having the police called on me or the strength it takes to go out as a team after it happens. Glad the situation was resolved and the business educated their staff, but I'm sorry it had to happen at your expense.

[@eken81]

I am not American or in need of a service dog, but as disabled I am curious about people living with disability in other countries. The documentation, that there is none in the US, was simple to find out. That many still provide this "service" anyway was also easy to find out. It is irritating when people for convenience make trouble for people with legitimate needs of service dogs. I used to work in a reception way back, once I felt watched more than usual, then I saw a head of a Chihuahua poking out of a customers handbag.

[@jasonosborn5726]

I'm sorry you had to go through that. I am glad it all got resolved in the end. Please give Hippo pets for me.

[@davidgolden]

Thanks for the videos and the instruction. I have worked with rescued Golden’s for a long time and Dexter and I are a Non service dog team. I appreciate the work service dog team do. I tend to shake my head when I see a Not Real Teams out there.

[@henrietterowland7280]

I actually have seen videos of people with legitimate service dogs were the cops have been called and even the cops were not aware of the laws. This really needs to be rectified. I'm so glad you were able to at least educate one company. Here in Australia we have very similar laws and very much the same problems. Hopefully with people like yourself educating others here on You Tube it might one day no longer be a problem.

[@mirandaborka5473]

One thing you may want to be aware of is that some training facilities do provide identification cards for validly and professionally trained service dog-handler teams. However, we are still not required by law to display our ID upon request. This is not a certification by any means, but the ID does state from which school we end our dog were trained, and it shows a picture of us with the dog, and it states the basic ADA law as it applies to service dogs. Just an FYI. By the way, as someone with a dog guide, I absolutely love your channel! Thank you for sharing. I appreciate learning from people who have other types of service dogs of which I am unfamiliar.

[@brittanypanus3421]

I work at a university and "fake service dog teams" are everywhere. I've been watching this channel for a while and am so thankful that I know which questions to ask. AND I have informed my entire staff. I think it is super important. I think the hardest thing for people to understand is the difference between a ESA/therapy dog and a service dog. They do not have the same protection by ADA. Thank you for the advocacy and education!

[@Sarah-tm4nn]

Jaquie, I'm so glad you retold your experience. I am new to having a service dog. I'm having a hard time with my friends and family. Of all people, right. My Dr.'s are the ones to suggest it. I've been training him as well as a personal trainer. He does so well. My friends and family can't handle confrontations. And yes since my dog is a West Highland Terrier(not a more common SD). Once I went with a friend to a small family owned rest. And was asked for paperwork!!!! Yes, I got that feeling too! Ugh! I calmly explained. She basically called me a lier. But didn't kick us out or ask us to leave. My friend was mortified. So now I tend to not take him with me when I go with certain people. How else can I handle this? It just creates more anxiety and stress. By the way, thank you for filming your life. Esp. since I started on Zolair injections now. Your experiences are very helpful.

[@AutumnFalls89]

That's a unfortunate experience. For anyone curious, I looked it up and in Alberta, there are such things as service dog cards. This means the dog has been assessed and approved as a service dog and that you can't be denied entry into a restaurant etc. From what I understand, if you don't have it, you can legally be asked to leave a restaurant etc.

[@tansiian]

Thats a pretty big win! Don't downplay you bit in helping to spread awareness and education of service animals. I don't know about the cops helping to resolve the issue though. I may be biased, but I've seen way too many videos of cops in the US being ignorant of laws or simply making things up based on their own personal judgement.

[@aris6756]

I'm cracking up at how you can't remember how old you were but it bothers you so you can't let it go lol...same thing always happens to me xD

[@ChronicallyJaquie]

Right?! 😅 I finally figured out I must have been 18 or 19, and past the 6 month seizure free mark because I was permitted to drive. In FL you have to go 6 months without a seizure to get your driving privileges. So it was also my first year of college!

[@aris6756]

@@ChronicallyJaquie Makes sense since you were driving (them detective skills) lol, I'm so glad you're doing better, you look amazing too with so much color in your face! 🙌

[@samss9744]

I dont know why i like Jacque so much, her courage is amazing.

[@skullgirrl757]

Just yesterday when I was on the bus a woman was trying to pass off her dog she was pushing in a baby stroller as service dog -_- don't even

[@clock-workprince4038]

You don't know that the dog wasn't a service dog. Could you easily tell that dog wasn't task trained whatsoever? No, because there's no way anyone can easily tell a dog isn't task trained. And ADA law doesn't require service dogs to not be in strollers. Many in the service dog community follow "4 on the floor", but it in no way is a requirement.

[@middleC17]

I don't understand why so many businesses don't properly educate their employees on situations that are basically guaranteed to happen at some point. I see TONS of obvious pets, like the people are not even trying to pass their dog off as a service dog, in stores, and not a single employee bothers them. It's almost always small dogs, tucked in coats, carts, stroller, etc. Just because they are little and not touching the ground does not give you the right to take your pet inside. Period. I also see dogs with service vests on misbehaving, which wouldn't bother me too much because I would give them the benefit of the doubt that the dog is in training or just having an off day. But normally I can't give them the benefit of the doubt because the owner is doing NOTHING to mitigate the situation. It's obvious they are not training, and couldn't care less about what the dog is doing, including being on the end of it's leash greeting people as they walk by and being pet, completely ignoring the owner while the owner ignores the dog. Ridiculous. I've had a "service dog" come up and sniff my shoes and pants. I completely ignored the dog just in case, but I was watching out of the corner of my eye and the couple were looking vaguely in my direction but talking about something they might buy. They were completely aware of what the dog was doing, but did nothing to stop it from coming right up to me. This whole issue just makes me angry, and I'm not a service dog handler and don't personally know anyone who is! Great job Jaquie in spreading awareness and effecting positive change! I definitely would have broken down IN the store because my social anxiety would have been past the breaking point, it would not have been pretty!

[@clock-workprince4038]

And just because you think it's a pet doesn't make it a pet. You can't tell a service dog is task trained and that's the same with any of those dogs you saw. You can't tell they aren't task trained in some way, so you can't prove they are pets or fakes. You can't even determine if the dog is just in training and is still learning the ropes. There's no law that says service dogs can't be held, put in strollers, carts, etc. The only carts service dogs are legally not allowed in (because of health codes) are carts that can, will, and do carry food. Maybe, next time, instead of judging someone based on what you believe to be a fake, you can just alert management if the dog is being a distraction/aggressive/etc. And put less judgement on those with legitimate service dogs that are small and do get carried, put in coats, etc.

[@middleC17]

clock-workprince I get that, let's say they are all legitimate tasked trained service dogs. Those dogs I described that are allowed to do whatever they want in the store are STILL giving a bad name to teams that keep up with training, etc. I don't care if your dog is task trained, at least TRY to keep it from walking to the end of it's leash to sniff me. The little dogs being carried is harder, but sometimes they are being passed around like a doll to everyone in a large family, being pet by strangers, whining and being very anxious (I hope they are not being made to work in that case when they are clearly miserable. Lip licking, yawning, ears back, whining, all signs of stress). I have no problem with the idea of a small service dog being carried or in a cart, but I think allowing people to pet it is just setting the stage for those people who think petting any dog they see is okay, even without permission. If you allow people to pet your service dog sometimes, fine. But I would educate them about petting other service dogs in the future, etc. None of the people I've seen do that. Fine, but once again not looking out for other teams. Being passed around like a stuffed toy doesn't make sense either, when the kids are whining to hold the puppy. Is that dog the service dog for the entire family? Doubt it. I wasn't going into this much detail before, but I hope you see what kind of encounters I mean that make me question their legitimacy. Maybe they are just not great at being a service dog handler and every single dog that goes into a grocery store is tasked trained, but it still doesn't look good for teams that put so much effort into what I'd consider (and the canine good citizen test at the very least) proper service dog etiquette. It really looks like they are just pets, and that encourages people to bring in their own pets. But they know that's wrong and that's where we get into access trouble for legit teams because their dog couldn't handle the experience and neither could they. What about the people who get caught in their lie, it happens all the time. So no, I'm not going to assume that every dog I see is in training or having an off day when there is clearly no effort on the part of the owner to do anything.

[@bettersecret1499]

I am not sure that the cops would have said that 100%, I have seen several videos on KZbin where they sided with the owners/managers/etc and asked the teams to leave

[@ChronicallyJaquie]

Wow, that is very disappointing. I do know the statute of the FL laws for SDs so if there were any issues, I would have just given them that. There is no arguing with clearly written laws!

[@Nightengale64]

This happened a couple of weeks ago. I was on my scooter waiting to get into an event. A guy had his dog with him behind me. One of the people working at the event came up and asked if it was a service dog and what tasks it was trained to do. I was so surprised that he knew the right question to ask. It was a pet and they were told no pets and after the worker left the guy grumbled about buying the paperwork online. I wanted to argue with him but I didn't because it was pointless. But people not knowing the law is one of the reasons I don't want a service dog.

[@GaletayaNightshade]

The state of Michigan is currently implementing a voluntary registry with id cards and paperwork. Honestly, I'm torn. It isn't required, so it is more confusing for everyone fighting this fake service dog problem. One of the officers in my hometown recently had asked my friend for voluntary registry papers, which she didn't have.

[@calspace]

TayaKnight It's an interesting question. It would likely cut down on the fraud. But it would single out disabled people. Unlike some other countries, you don't need an ID in the US. There will be issues in getting on planes or trains, opening a bank account, getting in government buildings. But you don't need an ID. To require disabled people who use service animals means they don't have equal protection under the law.

[@KirstinRN]

I’m sorry you had a bad experience with Oakley 🙁. However, I appreciate you sharing your experiences & for educating us on the law pertaining to service dogs. I work at a hospital & a question about service dogs comes up every so often, so it’s good info to know. Thanks!

[@KirstinRN]

Also, I’m glad to hear that the bagel shop did a policy change & educated their employees regarding service dogs 👍🏻.

[@rmjames83]

Where I live in Australia, the service dog laws are much more stringent than the USA. I don’t have a service dog, but I’m on the long & arduous path towards one-however, from what I’ve heard from other handlers where I live, instances like what you have sadly experienced, doesn’t happen here all that often. This is probably because most (I probably can’t say all) companies/restaurants/businesses/community members know that assistance dogs (& vision assistance dogs) have to be extensively & specifically educated (there is mandatory education), be tested extensively-& pass that testing (plus annually thereafter), & be registered/licensed as an assistance dog-PLUS the handler has to have documentation on them at all times when the dog is out & about. In some states, the registration/documentation (licence) must be visible on the dog’s vest/harness. It makes getting an assistance dog/training an assistance dog an unbelievably expensive, & sometimes a decade(s) long process-an impossibility for some-but (it does in general) mean that the community is confident in the dogs that are out & about in the community as service dogs. It’s a long & hard process-I just wish there was a “happy medium” between the laws such as in the USA, & the very stringent laws here in Australia-since the costs involved in a service dog here in Australia (training/registration/testing/annual testing/etc.) makes it prohibitively expensive for many chronic illness warriors.

[@liamroday6465]

Great Video !!! I'm glad everything worked out...

[@neoqwerty]

You would think that when a dog is fully trained for their tasks they'd come with a GOOD HELPY BOI medal to add to their collars... I mean, it would be a cool commemorative item, even once they retire. A memento that also has the list of whoever helped train them would be awesome, wouldn't it?

[@JayofallTrades]

I've been denied access for not having a vest or a leash. I sometimes am just running a quick errand so i dont always have her vest on. Its not required for one just makes it easier. Also I don't always use a leash as she's trained for off leash as when I'm in pain or my arthritic hands can't hold the lead, i dont use it all the time. My dad had to ask for a manager and we showed them the ADA and explained why. The ada states a leash is not required if it interferes with the dogs task or the handlers ability to do so. I now keep one on hand and have an extra vest in the car to prevent further altercations. I don't care about denied access, i have left places for my own health reasons and safety for my dog, but what i care about is the education of employees and management. More places are displaying signs in Florida, only service dogs no therapy esa's or pets allowed

[@berglettemom6045]

You and Oakley made a big impact! I do think it’s a little weird they sent you all the bagels - almost as if they wanted you to stay away. A better thing would have been a gift card loaded with a hundred bucks, so you would keep coming in as a regular customer. Which, in itself, would have demonstrated to the community that this shop understood the laws regarding disabilities and service dogs.

[@marblegray]

Eh they probably didn't think about it that way and just wanted to do something nice..

[@katerinabrim5425]

I was recently told that states are cracking down on this and requiring a doctors note/ paper and they are requiring a patch that is provided by the doctors office.

[@calspace]

Katerina Brim That's not true.

[@gljenni1977]

Where I work..if we see a dog come in we aren't allowed to ask if it is a service dog..they disrespected u

[@holiday-td6hx]

I also worry about these people bringing in a service animal that isn't properly vaccinated. A lot of people get dogs/cats and other animals and aren't responsible as far as taking your service or emotional support animals to the vet as they should. Face it, if you can't afford vet bills, you really shouldn't have an animal that you can't give them the proper care they deserve.

[@jonasflynn.7389]

All it would’ve taken is a little research... Wow. What a jerk trying to strong-arm you like this.

[@allisonmarie1400]

I honestly wish I had watched this when I was in the service industry. There were countless times I asked (unknowingly) a service team if they had paperwork. Time after time, a support animal, not service animal, would have "paperwork". The one time a person with an actual service animal came in and didn't have paperwork my boss made them leave. I feel so upset that this now happened to this team. I just figured they were fake since so many other people had these little ID's.

[@DreamsRemorse]

I really wish I could ask people at my job this. I've seen people, with nippy dogs, claim they are service dogs. One even took a poo on the floor...and the owner claimed service dog. And she left...before we could get her. She came back, stupidly, but we got her to pick up the poo. But I also have seen a woman in my store with a puppy she was training to be social and handle being around lots of people.

[@lynnrose7562]

It's mind boggling that they didn't know the law.

[@katieparker7548]

I'm a supervisor at a drug store. A couple came in the other day with a puppy that they claimed was a service dog. It was freaking out and nipping at the owner. I do know the service dog laws, and knew this was probably not a service dog, at least yet. All i said to them was that service dogs are usually very chill. The guy said well he's just a puppy. Hmmm. Probably not a legit service dog. They were only there for a couple min so it wasn't a big deal but I didn't like that they were claiming it was a service dog.

[@cutsiefruitsthreetwoone8862]

Oh no! You seem so positive and Not phased by it 😂

[@ChronicallyJaquie]

Well this was several years ago. I did have a breakdown once I got to my car, but we learned from it and moved on!

[@cutsiefruitsthreetwoone8862]

Chronically Jaquie Awe I’m sorry. You are such an inspiration though! Many people get so stressed from confrontations like that and It couldn’t have been easy. 💗

[@urfren6510]

I have Spina Bifida and have gone through a lot of surgeries only to be stuck in a wheelchair, I have a little 16 yr old min pin and I've told me mom that a service dog could really help me get around school, work, home, anyplace really. She refuses every time because "All dogs misbehave" I'm pretty sure that if your service dog misbehaves you send it back to training. I also have been trying to get a certain breed because I feel that it would be the best breed for my condition, but then again my mom "forgets" to sign the paperwork. If you guys have any advice or anything it would help because I think a service dog could really help me!

[@urfren6510]

Saw a "service dog" in wholes foods and then watched the handler walk away, also the dog was sniffing literally everything and the handler kept the dog on a short leash while the whole time my family was saying "Oh its probably and ESA or Therapy dog." like yeah bruh THATS STILL NOT OKAY. Also there is a "service dog" in my school and they proceed to call him a service dog, the newspaper makes an article on our school and calls him a therapy dog and not a service dog, get rekted by the newspaper.

[@insylem]

There is a place called world of beer that doesn't have that problem because they allow pet dogs.

[@Katie_Jo_21]

Great story time. You did a good and thorough job explaining the situation. I am so sorry you went through that. I had a situation a couple times in the past with my Guide and Forward momentum s.d. But it came from other customers not employees. Can see the story in a video on my channel titled "A man yelled at my service dog and I". Hugs girl. Stay strong. Thanks for your thoughtful videos.

[@mikki3208]

Hey Jaquie, I was wondering if you think it's appropriate to compliment someone's service dog while they are on duty. I definitely know petting them is a big no no, but I'm curious as to appropriate alternatives.

[@singingfan]

Micaila French talking with a handler isn’t off limits. It’s not okay to speak to the dog. 😊

[@neoqwerty]

I'd imagine that as singingfan pointed out, telling the handler is fine. Maybe if you want to go way beyond, offer to purchase the dog a treat of the handler's choice for their off-duty time?

[@krism6050]

Hi Jackie! Thank you for educating me on this topic. I have a question , so a few weeks ago a patient had a service dog with her (I work at a hospital). The dog was still a puppy and was in training. My manager was very upset and asked to see paper work, then proceeded to ask them to leave. I wanted to tell her, there is no paperwork but I wasn’t sure enough. Was she allowed to do this? Since the dog was not working at the time. The family was also allowing others to pet the dog. They weren’t upset or anything I’m just curious if this arises again. My manager was saying it’s a concern because we didn’t know if the patients roommate was allergic/ the dog was carrying disease etc.

[@deniseweber1339]

Each state has their own laws about service dogs in training. Any facility can refuse access if a service dog is not behaving well per federal law. It could help for you to look up your state's service dog laws.

[@Kai-vq8dx]

It depends we're you live if the law says that a service dog in training is allowed or not in public

[@clock-workprince4038]

Your manager can't deny a service dog based on the premise of allergies or diseases. If your state grants equal rights to service dogs in training at all times (not just when actively training or with a professional trainer), then it's the same answer. The dog can't be denied based on the possibility of allergies or the dog have a disease.

[@wildwestcowgirl2174]

I have a medical alert dog, and I also work at Allegiant airlines, they require a paper to be signed by your vet to verify that the dog is in good health and is a service dog.. they also will turn away pit bull breeds... I think it’s a little ridiculous but I know that the airlines follow a different set of rules than the ADA which is so weird to me!

[@regginaldthedoggo3686]

I feel as though some programs are getting a bit out of hand as well, The other day me and my guide dog were sitting in our student center and a puppy raiser walked in with their dog (this dog was bigger then mine so I’m assuming it was at least a year old) and as soon as it spotted me and my dog all of its hackles stood up (I didn’t even know the hair in the middle of their back could stand up) and it lost all all control and lunged at us from about a foot away and this happens on a regular basis (these dogs are very reactive), but I’ve been told that they’re allowed to do this because they’re in training (there’s 20+ dogs being raised on my campus). There was one dog last semester who would lunge at us whenever it saw us and it also would jump and sniff people while walking on the sidewalk too until the day it went off to advance training and two months later was a “certified service dog” and all their vest and harnesses have ID slots for their ID cards that says “certified service dog” across the top (they also will give out certified service dog patches as well) And because the students in this org think that service dogs have to be certified there was a article written in our university news paper with a bunch of false information saying that the dogs work hard for their certification and when people bring their dogs into public it makes it harder for the dogs in training to earn their certification. I honestly think if businesses were more educated it would cut down on a lot of problems, like for example the faculty at my school think that because these dogs are from a program that it’s okay for them to do whatever they want in public places because they’re in training, but as a result it has caused me and my dog a lot of problems and they said they can’t do anything unless one of their dogs attack mine

[@littlebit8304]

Ignorance is bliss. People who don't have disabilities don't understand them. My doctor gave me a letter for proof my dog is a service dog.

[@clock-workprince4038]

You shouldnt be using the letter for proof of anything unless you need it for reasonable accommodation in housing or at work or have a psychiatric service dog and need to fly. A letter also isn't proof of needing a service dog. The ADA (public access) does not require any sort of doctor's note, prescription, etc.