HeIp: My Shortlet Business Already Has Problems After Only Few Months Of Starting.. Japada Struggles

[@summeraku]

My Shortlet Plant Care Day - Come With Me As I Visit & Care For My Shortlet Plants Video link below 👇 kzbin.info/www/bejne/j4rUZICloNV6h9k

[@Truthhurt1347]

Hi Summer, Just saw your video about the problems you're encountering with Annodam shortlet.I have the following suggestions 1) Those dos and donts you mentioned like don't water the plants, don't stick things to the walls should be written out, typed and laminated and put in the sitting room and rooms. So that guests are well informed 2) Then collect a damage fee ahead from your guests. On checking out, your staff will examine and check that nothing was damaged. If everything is intact then the damage deposit would be refunded to the guest. If a damage is noticed, it will be deducted from the damage fee

[@Naijanews247]

Exactly 💯.

[@gantswood]

Great suggestions

[@solitaire10]

Have them sign and agreement to the terms and conditions when picking up up the keys and make sure you both have a copy.

[@iniekaconsul1029]

@@Truthhurt1347 Some industries do same.

[@emeziedavid3097]

It is called borrock in the Nederlands, when you hiring a property, you need to deposit a said amount incase of damages, it's quite understandable.

[@cardanoking2265]

Hi Simmer , just put everything in writing , laminate and give them to read before they check . If possible leave it a copy on the table for them

[@Yannick-c4q]

Best comment ever🎉

[@mikeobasi9177]

Instruction/guide leaflet should be made available to guests, period.

[@Plena-np9nn]

That's one of the 'abroad' things you would have expected Summer to include in her short-let policy. But jokes aside, you need to be clear and concise, everything well documented, damage fee included which will be refunded once stay is completed if not, you will have multiple issues with guests. Niger people even when they've lived outside for a long time tend to naturalise back to their bad behaviours when they come back home.

[@gantswood]

Nne, have you considered a virtual view online? So what I mean is something like google maps where you can view the entire property including both floors online? That way, people can see all the rooms from anywhere in the world.

[@monicamccormack6620]

Don’t just go and be looking for accommodation for anyone Summer. Be very discerning because you may not know whether it’s a set up. The world is evil. I am glad you’re wiser than your enemies and you will ALWAYS be. All the best darling

[@The_Cruise_Fam]

❤❤❤❤❤

[@pattinahukah3146]

No good Soup without money😊. Please, don't let them lower your standard, okay. All the best, dear❤.

[@MegaBIBILICIOUS]

When you live abroad you take common sense for granted but it's a privilege and blessing.

[@Kedibone27]

For Real...Common sense is NOT common 🤷🏾‍♀️

[@drabiadeleke]

Also, have a lawyer on retainership so that you can have legal recourse if stuff happens!

[@summeraku]

I do ✅

[@elizabethuzokwe2446]

Doing business in Nigeria is not for the faint hearted!

[@feliciaokoro2872]

Abi o

[@nauticdixons]

I swear

[@PASTORSGISTWITHLADYP4050]

Welcome to Naija. Our own is always different. Even if you put it in writing they must behave otherwise.

[@iniekaconsul1029]

Summer, please attach terms and conditions in addition to the rentage of the shortlet.

[@JulietOnoh-cq3dz]

I think there should be a wrtten agreement, signed by both parties which is legally binding...To avoid all this back and forth.

[@angelaambra7744]

In my opinion, I think it will be right if you put all the dos and don'ts in writing and place it somewhere the customer can see and read it. Good luck to you Summer🍀🍀

[@HarrietIbie]

Hi Summer, i have written u here b4 now. Try to get a solar system for your shortlet. Diesel or fuel is too expensive and not getting cheaper. May God help & keep you and your family. Good luck.

[@queenmother1236]

Create a website with pictures so they can view before booking, also put all this information in a laminated paper in bold form

[@Chris-im9wb]

Exactly

[@segunstephen8426]

@@Chris-im9wbvery important

[@miracleizuchukwu6924]

Collect security deposits. It will be of a great help.

[@PleasantGreetings2u]

Summer, you may need to charge a deposit for possible damage that you refund after your shortlet is inspected before they leave or after they leave. Take pictures of the damage to email to the renter if they have aleady left. Please give each renter a do not list when they book your place. There is nothing wrong with wanting your place to exhibit cleanliness.

[@omaryland5039]

Hello Summer dont let them stress you out put all the DO'S/DON'TS in writing and attach security deposit to it. NEVER let them make you go low in quality also remember a lot hate quality and good things.... I will soon book mine keep SHINING nne❤

[@hoso2268]

There are some good house rules Airbnb has. There are also fantastic videos on KZbin about house rules. You should have them sign an agreement/contract before booking the guests. No guest should be booked without signing the contract. You definitely should not be running errands for free. You could also provide a list of extra services you are willing to provide for extra charges.

[@gantswood]

Great informative video. Your standards are very good and you have your name to protect.

[@summeraku]

Yes oo nwanne m

[@ayoadebowale3291]

Na wa o, Nigerians. Can people turn up at a hotel or air bnb abroad without booking?

[@mbrowne8166]

Interesting.

[@GodliftedNkey]

Yes, you can. And if they have a space, they will gladly let you in. But those are usually bigger hotels than Summer’s shortlet😊

[@nonhlanhlasithole1393]

Yes, you can book on arrival subject to availability.

[@anikeadegoke2112]

😳😳😳😳😳😳😳😳😳😳

[@The_Cruise_Fam]

@@nonhlanhlasithole1393That is not common or you’ll get shot, just showing up on people like that.

[@onelove4all]

Write an agreement for all your guests to sign before they stay! The agreement must have (do's and don't 's) as well as penalty for any damages. May be request for extra deposit to cover the cost of damage if any? If not, refund the deposit 😊. Finally, put CCTV around your flowers or those alarms that gives warning like "do not touch" wherever someone wants to touch the plants. 😊

[@ritausua9993]

It's good you're there else they would distroy in no time.

[@ighomercy5024]

Nigerians are just terrible. The fish farm i started,we fix stuff daily. It's either artisans are leaving their jobs quarter way done,or something breaks,or something never worked as they promised. Small time,they will blame Tinubu. Avg Nigerian mindset is horrible. Very lazy literally. They just want to get paid for a job they didn't do

[@Chris-im9wb]

I know, right

[@msarchibong7813]

You'about to see what Nigerians are made of. Don't worry, just be patient.

[@drabiadeleke]

There's a hold on your card until your host inspects the property to ensure it is left in good condition.

[@deeteespiritsoul5890]

I’m surprised that you even have to explain all this to people. But please have the rules printed and guests to read when they come.

[@angelaihenatu]

Don’t even bother yourself. Maintain your standards and refuse to be pushed around.

[@cassybello-osagie1966]

Summer! I like your sense of humor while putting your point across! Owesome video! Greetings from Boston, Massachusetts

[@patrickomenye5461]

Hope you have control of your diesel supply otherwise your staff will be short changing the supply. Secondly, I will advise installing Solar if you’ve not yet done that already. It will help in reducing energy cost

[@NewNigeria24]

KEEP UP THE STANDARD! WE ARE WITH YOU 100%! THAT IS THE ONLY WAY TO EARN THE RESPECT OF THE WORLD!

[@judithogbomor8891]

Congratulations again for your achievements. Just a suggestion to the light issues. I think it will be better if you do the solar power to avoid high cost of buying a diesel for generator ❤

[@JerLionofJudah]

Charge a deposit fee so when they check out and there are any damages, you decide to charge them a fee or full refund ok. Wish you the best Summer ❤

[@MboneNM]

Summer, I learned the hard way about having a balance between my Air BnBs and my personal home decor. I cannot decorate my rentals like my home. You have to balance the desire to elevate the standards and the practicality of it. At the end of the day, you want to maintain the high standards, make it comfortable but also turn a profit. I cannot keep live plants in my rentals. My furniture is practical but comfortable. It's all about balance. Good luck Ma. You will do well.

[@thekingstrumpet62]

Are you suggesting that Summer lowers her standards? I’m sure she will not, not everyone is like you. Right?

[@The_Cruise_Fam]

Summer, do not listen to this commenter. Keep your standards as high as you want it. There are people out there with money and sense that’ll pay, yet keeping it clean.

[@JerLionofJudah]

Summer, I run an Airbnb and I am just wondering how you vet your customers coz you need to be careful with so called human beings 🤪 I hope to extend to my home country as it’s working well. Intending Guests book online. 👌❤️ Would you consider designing a website so you avoid such random people turning up to just check? It’s a bit local and needs to move on to a different standard.

[@sweetnsavouryfoods3137]

Good job Summer, I haven’t stayed at your place yet, but I already have a feedback based on my interaction with your staff over whatsapp. Beyond cleanliness and great ambience, I want to suggest that you complement them with providing your frontline staff with strong ongoing "customer service training". My first interaction at making an enquiry was not encouraging. First, I didn’t get a human response for about 15 hours and then, the responder lacked simple courtesy such as using magic words like "please", "may I", or thank you etc. Such little things go a long way to affect a guest's first impression and it did affect mine. The responder did not sound welcoming at all and that really left a bad taste in my mouth, but I'm trusting that you will do something about this observation especially considering that your target are people who have been exposed to courteous and highly responsive customer service. Once again, weldone and keep up the good work. I hope to visit soon.

[@nauticdixons]

That's Nigeria in general. Customers seveice is non-existent. Yes, she's gonna have to do "frequent" customers' satisfaction and communication skills training.

[@drabiadeleke]

With an Airbnb, all you get is the location! You don't get to see a showing before you rent it!

[@nauticdixons]

She's not doing airbnb

[@familyandpersonalfinance-lucky]

Great job. Document your house rules or guide and put it in every room and the living room. It will help you and your guests.

[@susanezeamah5662]

Do not be discourage keep up your good work

[@josephinelindabrown312]

Summer please stop you are cracking me up you laugh is so infectious.

[@summeraku]

😝

[@tripleechannel]

I have been running a short let in Benin city for over 2 years now, it’s honestly a learn as you go process. All your points are valid, I’ll only suggest to give client a choice of whether they want you to fund the fuel for generator or they will which will determine the price. All the best!

[@deborahdoster5172]

Summer you are amazing! I'm so happy for you! Quality out weighs quantity.

[@stankwus8679]

Summer, you did talk about people seating and placing their legs on the wall and table? It is another stinking behavior that is common in Nigeria. Thanks for keeping to standard.

[@sylviedunn5011]

Huge Congratulations To you summer, I am a Cameroonian and is exactly what I am building . ❤❤❤ love it and love your attention to detailed . Well done girl.

[@NewNigeria24]

Summer, you are my HERO and My inspiration! SUMMER IS HOW TO CHANGE NIGERIA! SUMMER IS THE NEW NIGERIA WE'VE ALL CRAVED FOR! You have already laid the foundation, we that understand we follow, others will much later. The sad truth is, some will never follow, because they can never understand; a sad reality we must accept! But we keep the pace and others we follow! God's grace is sufficient for you in JESUS' NAME, AMEN!

[@ewerespace]

Hi summer, I want to say may God continue to bless you for your hand work. 🙏 I think people should understand what you are explaining.

[@Kingsdaughter68]

You are doing a good job. So sorry you are already having issues 😢

[@kumbiaros216]

Summer, put everything in writing as a form of agreement that there is cost attached to any damage jare! I don't know why people are like this...haba🤷‍♀️🤷‍♀️

[@summeraku]

The thing taya me oo 🤷‍♀️

[@chinejoe4009]

That's your country, Nigeria! Where greedy individuals and their government kills or frustrate ideas and creativity.😢😮

[@gracechiaju]

Please Summer, I have been a fan years watching your videos which has really blessed my life, I love your courage and the openness. Please I need a favour from you sis regarding the water pressure you used, please the name of the machine thank you

[@chinejoe4009]

Keep being wiser, include all doos and don'ts in your agreement with tenants. It's true most Nigerians are lawless, but still keep your guards right. All the best 🎉

[@hillsongcovers2173]

There has to be T&Cs that must apply, which you have to first send to the potential guest at the booking point on whatsapp. They must be encouraged and strongly advised to peruse and send their acknowledgement in black and white as well on same whatsapp. But it's unfortunate that most Nigerians, because Nigeria is a lawless country, do not respect the legal implications of such a practice, neither do they care. Worse yet, our judiciary is such a ridiculous and preposterous big joke, after all. Very unfortunate, Summer!!! And trust me, say whatever you want to say to protect your business, even if you cry blood, there are guests who have made up their minds never to change to become a better version of themselves, in response to your laments.

[@obaapaadepa3750]

Its BEAUTIFUL!!!! Up to standard ...top notch❤

[@joyfulspacetv4781]

I trust you bcs I do see your vlogs and I know that you are a very clean person ❤

[@nforngala2465]

You really make us laugh Summer !Thank you .....

[@yetundeayoola-davies5847]

Hello Summer just do a good job by writing all your dos and donts and laminate and leave on your entrance or the dining table. Also take caution fee for damages. Then try and make arrangements for solar lithium batteries for Solar incases when youre low on diesel. I started one at ikorodu that the so called agent i employed ran it down by not delivering my monies so i had to shut it down. Im taking a cue from you and i will restart back as soon as i get another building and i make sure im back home for a while before starting. I might actually work with you on that soon. Goos work Summer but lay the rules.

[@EagleEyeReporters]

Do you have a booking website? Or channels to book ?

[@summeraku]

We currently book directly.. it’s saves time and cheaper .. I tried bookings.com and Airbnb and they charged commission which we had no choice but to pass on the extra charge to our customers.. meaning higher rate.. So our guests prefer booking us directly because it’s cheaper .. WhatsApp number [phone]

[@Goodwill24]

I like your efforts❤.

[@GraftedTechnologyJoy]

Nice video Summer. Put your Terms and conditions in writing so guests to your shorlets are aware beforehand. Best wishes.

[@mrchetachukwu6979]

Lol funny people everywhere. They want to come and view.....

[@Kedibone27]

Summer i am shocked you would have to explain all this to people...unbelievable..what is going on with people these days...i dont know whether to laugh or cry..Lord have mercy! For real 'Common sense is NOT common'. 🤷🏽‍♀️

[@Perfecthavens_]

We srarted this business in 2014! The problems will always be there cos of the terrain. I lived abroad too but forget bringing anything new 10 years later.❤

[@sopuruchiokonji1752]

I need a shortlet for Christmas getaway. What are the ranges you have

[@nkemnasomuzoka1852]

Awesome . You are organized . If you own a care home in Nigeria,it will be top notch.

[@henry-mn3hj]

Care home in Nigeria.. are you serious or being sarcastic 🙄

[@segunstephen8426]

I remember the Outlet you Stayed ,the time you First Visited Nigeria .you Are a big Woman Summer

[@BamiAde]

Nice 1, Summer! Pls make them pay deposits when booking. Write policy for them and ensure your staff check before they leave. In fact, you can have it in your policy that no party allowed. There are some Airbnb with no party or guests allowed. Put your standard in place, they will adjust

[@MarylinK.Z]

Beautiful ,clean shortlet.Try to put solar panels to leave generator

[@adeyinkasanni4488]

Hi summer! Virtual viewing will be better......for security & privacy purpose. Have a profitable business my Sis in Ireland (Dublin) that "Japada" 😂for business

[@mbrowne8166]

Yes maintain the high cost and propably selected high standard guest know how use an Airbnb.

[@jaziny_insight]

Nne, good to know you have a business. Every business has terms and conditions to be accepted or rejected by customers. You also need legal representation, believe me apart from the rules, competition can mess up unwritten rules even find loophole in written ones. Anybody that complains about challenges in business is not a good bizz person and might not grow because every challenge presents new opportunities eg. 1. emergency booking - different fee with reserved rooms for that 2. Damage cost at booking with a professional facility manager to fix supposed damages 3. Fixed online viewing with links/websites,etc removing physical contacts or interferences. 4 As the case may be Enjoy human nature, it is not peculiar to Nigeria infact most foreigners have behaviours that will make you cringe. Talking doesn't change it, it leads to altercations rules and systems minimize it.

[@esthermaivinhenyi6193]

Summer I will suggest writing up your short let accommodation policies, procedures and guidelines by informing guests of the dos and don'ts, and there are payments for any damages.

[@traciaasphall1702]

Your home is beautiful.

[@OlakunleOladipupo-sc3xu]

Summer I have not even finished your video but I had to leave this comment. You meant people were moving chairs? Nigerians na wa for una o. Can you that in the Abroad you're coming from? Mba now! This is why out country the way it is. I'm planning to ja da too but with this your experience I may have to reconsider o. Nigerians we Hail Thee!

[@chinenyeodozi7677]

As an entrepreneur, what i have learnt in my short years of doing business is to always go for an apprenticeship in whatever line of business you intend to go into, it will help in minimising stress

[@monicamccormack6620]

With all these issues you’ve been experiencing, I would advise that you Outline clear rules and guidelines regarding your expectations of clients and other relevant details. This I believe will help tenants understand what is expected right away, the moment they enter your property. Also, try and create a standard document for these expectations, and put them in a folder on top of the dining table so that tenants can read and sign. I don’t know whether this will be too much 😅but you can think of ways to put things in writing. If they damage any part of your property or tamper with anything they’re NOT supposed to tamper with, you should make them pay a small amount of money to cover repairs. This MUST be in your terms and conditions. Hope this helps

[@ngsimple7]

Woow is crazy. How can someone turn up without an appointment

[@mbrowne8166]

may be write rules down for Nigerians who do not understand how to live in a short - let. . Education, Education, Education......

[@mojisolaolanrewaju5918]

Feel at home. No mean say make you break shower!🚿 make una listen to summer o!.... ❤

[@Oyejola]

Write down all the instructions and place them on strategic places please don't let the customers know you Don't rapor with them they are dangerous and heartless make sure you have specific times to pray and anoint the place frequently the Lord will be with you and prosper the business and give you all the wisdom that you need to run the business in the name of Jesus Christ amen

[@nguvanmbapuun1818]

That's true

[@traciaasphall1702]

Hi summer..Run your short let with the same rule that applies to an Air bnb.. Don't give out your address until it's booked..Take deposit for damage if there's no damage it's refunded same day or next day.. Don't mix business with friendship, therefore people should not call and ask you to find shorter on their behalf, you ain't no send out girl.. Your business will be blessed in Jesus name.

[@mayongegbe1811]

It is advisable to provide a list of rules and regulations to guests before they check in , also collect caution fee for people organising event in the appartement in case of damages

[@blossomdeejohn7699]

This can be sent out

[@deoasubo2765]

Just stayed in a self service apartment, paid 10,000 naira per night as a caution fee. I think you should do the same so if there’s any damage that should go towards rectifying it.

[@zainabbakare8185]

Feeling at home doesn’t mean it is your home.🤣🤣🤣🤣

[@kemisolaolaleye-4763]

That's the problem with having a business in Nigeria 😢,they will frustrate you ehhh,God will grant you wisdom to run this effectively

[@princeaghamiogie7154]

Very well said

[@nigeriawife]

You need to expand already 😊

[@evans1463]

Am happy for you madam

[@kofoblue3172]

I too had an Airbnb in Benin City and encountered some of the same issues

[@ochukog]

Some times they don't have common sense. Is not easy working with them. Safety zero.

[@Riz-w8b]

These are just teething problems. It takes approx 3-5 years to get a grip of these.

[@oroedwards-ib7vy]

Please, do not waste your resources on diesels or petrol. Get a good solar generator between 6kv and 10kv. It's expensive. But on the long time it will save you a lot. Check out what you spend on fuel and maintaining a fossil generator fir a year and you will be amazed. Good work, though. Do not be discouraged.

[@deloshinibosi1417]

Hi Sis, You are experiencing Nigeria , let me know if you need anything

[@jumaiolumo1165]

Hi summer , make them pay for damage deposits with the condition that they will get it back after inspection.

[@fideliaokutu9492]

Summer you sure say dem dey water your plant abi dem dey wash hand put😂😂

[@The_Cruise_Fam]

At least you see that most of our problems are citizens not government, 85% is citizens. If I were you, 🎉only book people with good money, hence increase prices . Not everyone in abroad have sense. Make a rule lists and make sure they sign beforehand, let them know that you’ll inspect before they leave. If there’s anything they must pay. Why will someone just show up! Stand your grounds, the rubbish they cannot do in abroad they think they can wiggle their way out. STAND YOUR GROUNDS SUMMER. I’m annoyed on your behalf.

[@augustineedu-poku2412]

Save yourself because plants in-house are a no-no.

[@Abbey-g7g]

I’m definitely staying at your place when I come home

[@summeraku]

Looking forward to hosting you

[@Lebsnature]

God blessings

[@ishiomaodigwe9303]

Hi Summer! Invest in solar system for ur short let

[@iniekaconsul1029]

Summer kwa, biko, what is OCD?😄😄

[@euchariaezeudu4264]

@iniekaconsul1029, OCD means Obsessive Compulsive Disorder - more like a perfectionist?

[@eleanorjoshua9646]

Clean freak. Someone who wants to clean everything, every time.😅

[@iniekaconsul1029]

@@euchariaezeudu4264 this happens to me sometimes, even when I work with people. Thanks for the clarification.

[@Pdaramol]

it a common sense. Please put everything in written and give it to them at the time of checking in.