Synology NAS DS1515+ No power Repair

[@tomolesnevich]

Thx for this video, much appreciated. Just repaired my 1515+. Any of my friends that ask me to do the same for them? I'm sending them your way, haha!

[@NicksTVRepair]

Glad I could help! Please do and thank you!

[@rilight9683]

Actually had the similar problem with the DS1815+. The unit did not turn on after shutting it down. Power supply was working but the power button did not work anymore. Luckily I found some guy who told me that there is a problem with the power supply delivering a wrong voltage at some rail. This lead to the death of the replaced transistor. So to fix the problem one also needs to change a voltage divider in the power supply - or the transistor will be death again after some time.

[@NicksTVRepair]

There is a resistor on the power supply labeled 392 which means it's 3.9kohm and replacing it with a 103 which is 10kohm will do the trick.

[@znabela]

@@NicksTVRepair: I have a DS1815+ that won't power on, and thats what im going to do this weekend, once I get the 103 resistor - can only buy them in bulk of 100 :|

[@pr0ph3tz]

I have a DS1817+ I think this might be the same issue I have if they use the same motherboard and power supply.

[@leonisnavtechsupport7487]

what is the replacement transistor value?

[@NicksTVRepair]

Please see the video description for these details

[@soulp0wer]

Hello, would you happen to repair DS1520+ as well? No power at all. If so, would the repair cost be the same as 1515+?

[@NicksTVRepair]

Hello, I have not yet fixed a DS1520+ you are the first to request a repair for that model. I don't believe the fault would be the same as the DS1515+, but that's okay, I have fixed many other Synology units with different types of faults as well. The repair cost would be the same as the DS1515+ if I am successful in the repair. A 1-year warranty would also be provided with the repair. If I am not able to repair the unit there would be a minimal bench fee and shipping cost. If you have any additional questions, I would recommend you reach out directly to my email [e-mail] as I am not always able to see notifications and new comments on the KZbin comment section for all videos. Thank you

[@markowens8255]

I have a Synology do 916+ that stopped turning on after a blackout can you suggest a fix it is a different layout then the ds1515 you showed in your repair I don’t have an electronics store near me thanks for your help

[@NicksTVRepair]

Hello, The DS916+ is different than the DS1515+. The first thing I would recommend trying is to replace the CMOS battery. After that, I don't know because I haven't worked on a DS916+ before. I would need to perform several troubleshooting tests and hook up some specialized equipment to it to know more. If you want to send it in, we can try fixing it on camera and make a video out of it. Just send me a message directly or fill out the contact form in the video description.

[@markowens8255]

@@NicksTVRepair thanks for replying, I am in Australia, I might try replacing the bc847 can’t hurt as the unit will not power on and no light completely dead, I tested power supply on a friends nas and it works, so I will keep trying.

[@dekm9881]

Have you encountered a problem where the power adapter is good (green LED turns on when adapter is plugged into wall power outlet) but when plugged into the DS720+ NAS, the green LED on the power adapter turns OFF immediately? Then when I tried to turn ON the NAS, it would not turn ON at all. When I unplugged the power adapter from the NAS, its green LED indicator turns back ON. Thanks.

[@NicksTVRepair]

You could have a bad power brick or a short on the power line inside the NAS. My guess is that it's more likely the NAS MOBO has a short but it's a lot easier and cheaper to swap out the power brick. Unfortunately can't really give you more info without looking at the unit myself.

[@fosugo]

Don’t know if you’re still doing repairs. Mine, exactly the same model, has failed. Power won’t turn on. Nothing at all. I’m in the uk. I want to know what the total cost of repairs will be, including shipping.

[@NicksTVRepair]

Hello, Yes, we are still doing repairs for these. I have a few things for you here. The first thing I want to mention is that this video was our very first Synology repair. We have gotten much better at these repairs and have learned a lot since this video 10 months ago. We have now a new much more comprehensive repair video you can check out below: kzbin.info/www/bejne/aV7MfYCjbNWji6Msi=iBw78VSwfZYLd2rg In the video, we are doing the DS1815+ but it is the same process as the DS1515+. The reason I share this one is because I want to let you know everything we do in that video will be done to your unit when you send it in. As for repair costs, we have a flat rate service, and for the shipping cost I can't give you that information without your address but I will tell you how you can get that information. I will provide you with a link to our service below, click on the link to the repair, add the service to your cart, and proceed to checkout. Input your home or business address, once you do this you will get shipping quotes with different shipping speed options. Please keep in mind the shipping quote is for us to send the unit back to you post-repair and does not include the cost for you to send the unit out to our repair facility. nickselectronics.com/products/DS1515 If you have any additional questions regarding the repair service or process, please get in touch with us directly. Our contact information is in the video description, or you can navigate to our website via the link provided and get our contact info from our Contact Us page or fill out the contact form.

[@georgeprout42]

If you never got around to fixing this and it's just gathering dust, look up local repair cafes. I volunteer at a few ones near me (I'm in the UK but it's a worldwide thing) and this is the kind of thing we'd do for free. If we don't have the parts then it's down you to buy them, but come back next time and we'll finish the job off. A donation towards the community hall hire is welcomed, but if you can bring it in, we'll take a look. If I know in advance that certain parts are needed then I'll make sure I take some in - I have more components than I'll ever use in my lifetime.

[@EyMannMachHin]

I have a DS1815+ in the same condition, after finding out how to fix it and the parts I need, I'm insecure about which wattage (thermal loss capacity) resistors I should take. I'm not an expert in electronics, but I have done a few odd soldering jobs in my life.

[@NicksTVRepair]

Hello, We use a 1-watt resistor, I do believe you can use 1/2 a watt as well as I think that is what Synology did for the later versions of these devices. If you aren't sure about the repair and would rather have us do it, we do have a full service available. We would install the resistor for you but also have a full refurbishing service where we would also replace several other parts that are known to commonly fail, and may be near their end of life. We also do a modification to the power supply which will reduce the risk of further faults to the motherboard. I do have a more in-depth video on this in a follow-up video I did on our other electronics repair channel which I will link below: kzbin.info/www/bejne/bqq8k3ugdpKVptUsi=Xz8zvOaGkZ6jzSsM If you have any other questions make sure to post a new comment because unfortunately I don't get notifications to replies, I only get a notification for new comments. (not sure how to change that)

[@EyMannMachHin]

@@NicksTVRepair hmm, I usually get alerts when anyone mentions me directly, although that may depend on whether I'm subscribed to a channel. Thank you for offering your services, but I think to send the parts over from Germany is a bit excessive. The DS1815+ is sitting in a wardrobe gathering dust ever since it got hit by an "unexpected powerloss" some 4 years ago. Since I didn't want to wait for any repairs I got me a DS1817+ and just chucked the old disks in. The device was already out of regular warranty and both the vendor and Synology where less than enthusiastic to honour the extended warranty granted because of the Atom bug. So I sort of frustratingly gave up on that. I only learned of the fix just now, while looking into upgrading the DS1817+ with 10GigE and bigger disks. So I though that is a nice project to try, I can't make it worse.

[@damayoclinic]

How much does a repair like that cost?

[@NicksTVRepair]

We have a flat rate repair service, which comes with a 1 Year warranty for this repair. All the information is on our website, which I did provide a link in the video description to the repair service page for this unit. If you have any additional questions, our email address is also in the video description as well as a link to our contact form.

[@damayoclinic]

@@NicksTVRepair Thank you for the info. I’m not using any of the affected models, but I’ll keep you in mind.

[@NicksTVRepair]

What model do you have and what fault are you experiencing with it? We service a lot of NAS units accross a few brands, but we don't have repair videos for all of them yet.

[@SuperBigDog2U]

I have a Synology DS 916+ that shut down, and only the Status LED is slowly blinking. If I press/hold the power button, the fan starts for a second, shuts off, and the blue power led never comes on at all, and no drive lights come on. Anyone know if this is the chip described above or something else? I've tried unplugging unit power for an hour but same results. I tried while off, pulling drives and trying to start but again same results.

[@NicksTVRepair]

Sorry I haven't really worked on the DS916+ to much, you could have an issue with your power brick, you could have an issue with your mobo. I wouldn't be able to help you much more without having you send in the brick and unit for testing and repair. If you would like to do so, you can find our contact information in the video description.

[@SuperBigDog2U]

@@NicksTVRepair Thanks for replying. I lucked out, bought a new power supply (brick) and works fine now. Guess Synology's off-brand bricks they shipped with the DS916+ are not as dependable. Hoping my replacement does better. Thanks again.

[@michaellaskin6645]

@@SuperBigDog2U Hi, could you tell me please, Where did you bye power supply to ds916+, I have the same issue?

[@dsyphoto]

great descriptive instruction!

[@NicksTVRepair]

Darren, Glad you liked the video. I actually remade this video and am in the process of editing it. Should post in about two weeks. (already have a couple other videos in the pipeline first) With this video here we didn't have the customers entire unit but we did get one from eBay with similar faults. We did actually a few additional repairs and go more in depth as to why this fault occurs and how to prevent it in the future. Its going to be a good one. Standby for it!

[@couger106]

I have a Synology NAS1513+ that stopped turning on after a blackout can you suggest a fix I don’t have an electronics store near me thanks for your help

[@NicksTVRepair]

When you say stopped turning on, what symptoms exactly are you experiencing? Is it completely dead no turning on or does it have power but the blue light is initializing endlessly not allowing the unit to turn on fully. Does it turn on and then back off? There are many ways these units can fail. The more infomration you can provide me with the better able to answer your question I will be. You said there was a blackout. To me that sounds like you just lost power. Loosing power doesn't negatively affect devices unless they were actively updating software or firmware. What affects devices are power surges. Was there a power surge? PS don't reply to this comment as I don't get a notification to replies. Send me a new comment or contact us directly via the contact form in the video description.

[@downdrownAT]

My Synology has the exact same symptoms ... It was off-power for several hours today and won't boot up now. I already had a similar issue a few times but somehow I always managed to get it back to life. I think this time it will not magically repair itself 😥

[@NicksTVRepair]

Power cycling often helps, software updates are also always recommended, but sometimes hardware does fail and in those instances you will have to either replace components or send it to a shop to do the repairs. The video is actually several months old, we since then have started working on more of these and have a flat rate service if you are interested. It is very affordable comparatively to replacing the unit.

[@gdubfosho]

@@NicksTVRepair i am interested in having my ds1515+ board fixed.

[@Xymox1966]

Hi, i want to repear a ds 1511+ but the motherboard is very different. Do you know this one too?

[@NicksTVRepair]

Hello, Yes we have fixed several different versions of the Synology since that video. The motherboard visually might look different but the components that go out are the same, they are just going to be located in a different area of the circuit board. If you wanted to send it in for repair, we will have no problem resolving the fault for you I am sure.

[@Xymox1966]

@@NicksTVRepair Send in for repair is difficult. I’m from The Netherlands. I like to try it myself but i need to know how it has to be done. i have seen many videos, but never one with a 1511+ motherboard. I have a picture of this board i can send it.

[@NicksTVRepair]

@@Xymox1966 Sorry for not getting back to you sooner, I don't always get notifications on replies from KZbin. Send me an email directly with the picture and details and I can help from there

[@dnagecko4081]

Can anyone tell if if I can use this BC847B BC847 45V 100ma SOT-23 Small Signal Transistor ?

[@NicksTVRepair]

Check out the video description. It tells you what parts were used

[@mharso01]

I have a same problem, just take out my motherboard, can i send it to you to fix it?

[@NicksTVRepair]

You can but I would highly recommend you also send in your power supply as well. This one was one of the first jobs we did and the customer only wanted us to do what we did on screen. After learning more about these devices, I highly recommend you also send in your power supply so we can do some modifications to it to ensure a long-lasting repair on the motherboard. Most people send us the entire unit with the drives removed and trays removed and we take care of the rest. We have a flat rate service for the repair which comes with a 1 Year warranty. More details in the links from the video description

[@oreojuice321]

What is your business name ? Can I send one to you guys ?

[@NicksTVRepair]

Our contact information is in the video description, you can absolutely send one in for repair, we offer flat-rate repair services for these with a 1-year warranty on all repairs. It's Nick's Electronics repair, the link to our website and this exact repair service is in the video description. That would be the fastest and easiest way for you to find the service listing.

[@vlogmenu9767]

I have a dead kd43x8500c Firstly it will loop restart Second red light And last no led light aur black screen I think my emmc chip damage so I my try to find new emmc chip so tell me where I can find emmc chip btw my emmc chip no is KLMAG2GEND-B031 If you have any idea what can I do or any suitable emmc chip name please comment which available in India

[@NicksTVRepair]

Hello, I think you are correct your EMMC is most likely at fault. Since you have a none North American device, and i believe it is European, I would suggest you try speaking with a European company such as www.mjkelectronics.com/en/ They should be better able to help you