Synology: This make NO SENSE

[@PursuitsHouseOfPost]

Would LOVE to see Synology reply to this. They won't.

[@am7-p]

Synology is notorious ignoring feedback

[@jeffnew1213]

@@am7-p I left a suggestion at the Synology website that they should support immutable storage on the RS1619+, which is still a current model, and got a nice response back the following day.

[@williamlau7179]

The huge profits gained from commercial sector is far more than the whole world consumers market. So, they r loudly yelling at us "shut up now" !

[@am7-p]

@@williamlau7179 The lesson Synology is about to learn is that it is not large (or even mid) cap like HP or Dell. Synology earned its reputation from consumer alpha geeks. It might take a few years for it to burn its reputation to ash, but we will make an example of Synology for others to behave and play fair.

[@elodiecemoi3057]

Synology is killing their leading position in the NAS market: I have to buy a new NAS is the coming weeks to replace my very old DS413 used as a backup-only NAS, and I will buy another brand than Synology. Why ? simply because I am fed up with their marketing policy: they want to oblige us to buy Synology branded RAM, Synology branded NVMes, Synology branded Hard Drives, etc... So bye bye Synology: I want to live with freedom. Period.

[@markmonroe7330]

I entirely agree with this. I have several older Synology units that need to be updated with faster drives and faster networking. There is no way I am paying the "Synology Tax" for their accessories and drives required for new replacement units.

[@ryanragan8899]

May I ask what brand you are going with instead of Synology?

[@elodiecemoi3057]

@@ryanragan8899 The major criteria for me is Reliability + 10Gb/s + NVMe support (because I often use a Windows Virtual Machine on my NAS), and I am fed-up with the Synology restrictions of use, that are nothing more than a racket and have no technical justification. I plan to go to QNAP (maybe Asustor but less probable), it will probably be a TS-855X : it has built-in 10Gb/s, supports 2xNVMes without any restrictions, and is known to be excellent for the virtualization. There are of course other possible brands/models depending on your budget and needs...: the NAS forums are a good source of advices.

[@iamyulianto2]

So, what brand did you go? I was kinda in similar situation

[@starseed73]

totally agree and I see more and more enthusiastic people making their own boxes with TrueNAS or unRaid even sometimes with 3D printed or wood enclosure to get very cool designs

[@starfoxBR77]

I own a DS923+ for my home lab and personal cloud. But because of insane prices and a even more closed ecosystem I'm confident that this was my last Synology acquisition.

[@Dunkeyhote]

If you need another nas 😄

[@starfoxBR77]

@@Dunkeyhote lol, indeed. I even moved Plex to a mini PC with an N200 proc last week (inspired in the Zimma Board video - and it's amazing now) so the NAS workload is even lower now haha

[@am7-p]

same here

[@ZackyVillain]

The problem he is talking about does not affect you. 923+ is not more than 8 bay and it is also not xs series.

[@mausball]

This issue is precisely why I'm moving everything to TrueNAS. Synology is going the way of HP printers, and is headed to a big regulatory issue in the EU.

[@mausball]

@@farhan-app It can with the right extensions

[@perrytaylor8240]

Same logic, just ended up on the unraid solution instead of truenas. So far, loving the switch.

[@perrytaylor8240]

@@farhan-app truenas and unraid offer the ability to run docker containers natively. You have significantly more options available to you with those containers, some are better than what synology offers, others aren’t as polished. You have to make your own solution, ultimately I am happier with my solution, but it was not nearly as turn-key as the synology solution.

[@theglowcloud2215]

If you're using TrueNAS strictly as a storage appliance, it's great (assuming you can master BSD and ZFS, which I haven't), but TrueNAS Scale is a total clusterfuck.

[@ickyendeavors4179]

@@theglowcloud2215could not disagree more. We’ve used scale in enterprise for the last two years and with more than 400tb in a node. Depending on what you are doing and your management method, it’s been nice and Dragonfish, the newest is excellent. You might also see videos from Lawrence Systems on it, but just as an alternate viewpoint.

[@nothsa2k]

If anyone wants to get rid of the orange warning message when installing non-Synology drives, SSH into your NAS and run "sudo synosetkeyvalue /etc.defaults/synoinfo.conf support_disk_compatibility no". This will make the Synology OS _not_ check their disk compatibility list to see if your disk is "compatible".

[@tdome3000]

Any way to bring back the SMART or Ironwolf Health reports back to the GUI? Edit: nvm, that info is still available in the mobile version of DSM. They must have forgotten to take it out of there.

[@nadtz]

I gave up on Synology a while ago. Once they started with the branded drives it was only a matter of time until it got worse and my customers (nor I) were happy with warnings for drives that worked fine. The software is admittedly best in class for SMB but that doesn't matter that much when the cost is twice as much as an IX systems prebuilt, truenas box or 45 drives system that can take any drives (which is often the most expensive part). Glad to see you addressing these issues over time, keep up the good work.

[@ryanw8664]

Keep calling them out, Will. And everyone commenting here needs to email Synology and express their displeasure. Only public pressure from their customer base (and important influencers) will change this anti-consumer behavior.

[@iamyulianto2]

Sometimes they feel like they can ignore us because their product is the market leader, but look at Blackberry or Nokia (might not be the same in comparative, but you get the point). Synology is just that, a brand, and if they don't adapt to customer needs and prefer the greedy way of things, then we'll vote with our wallet and switch to some other brand that will eventually catch-up with their level of technology.

[@makatron]

​@@iamyulianto2yeah they feel like top dog and might end up hurting their sales.

[@appyours3311]

Synology should be sued for this. just like HP here in Europe: HP was pushing HP original ink cartridges for their printers and they just stopped working with 3rd party cartridges. EU won the court case and they had to update their firmware to use 3rd party cartridges. ok this is another story, because Synology doesn't block you completly when you're using other HD brands, but as a long term Synology user (personal and professional) i despise the way they are handling this "orange" issue. You're 1000% right, Will. Keep up the good work. Enjoying your videos ;-)

[@am7-p]

Since the are smaller, they managed to stay under the radar. They are going to loose customers.

[@gordonblank6845]

That’s why I bailed on HP and went with Canon. I didn’t want to but with HP only allowing HP cartridges in their printer I didn’t have a choice when my printer died (it was 15 years old).

[@makatron]

​@@am7-pit only takes someone to bring this to the EU attention and they'll chase them for real.

[@am7-p]

@@makatron amen

[@jimthrowaway]

@@gordonblank6845 I'm in U.S. and I too fled HP like the plague after getting fed up with their printers' crap. First off their printers are ok, average at best, not class-leading like they would have the uninformed mistakenly believe. Don't fall for that crap. They're not garbage, but as far as cost-to-performance ratio they're hardly class-leading IMHO. And then on top of that they have the audacity to also force upon their customers that irritating annoying cartridge incompatibility warning bleeping beeping... (( even though it's a warning, not a full-blown enforced mandatory limitation, other/generic toner brands will work once the warning is _ignored_ and print job proceeded anyway ...... )) they just want to annoy the hell out of people to eventually just cave in and pay DOUBLE or TRIPLE to use their proprietary ink to stop the "warning" noise..... That's when I said Bleep-off HP....good-bye & _GOOD RIDDANCE_ .. *NO REGRETS* .... It's always been a pet peeve of mine how some first tier brand name companies get so full of themselves and arrogant to the point they treat their own customers as dumbasses with no other options available to them, how those companies approach their consumers as if they are all mindless "Simon Says" idiots who they can exploitatively boss around... *NOPE* Notice you *NEVER* see incompatibility caution warnings as part of their (HP's) TV Ads do we ? If you won't advertise the complete and whole truth surrounding the usage of the product to me that's a form of deception and non-disclosure. The good the bad the ugly should all be up front, not just the facade pretty picture they want you to see and believe is the all of it. It never is. The same applies for the crap in this video.

[@paulclement1025]

As a home user I don't even want to deal with this. If their devices don't support my drive of choice, which is currently a Seagate IronWolf Pro, then I will switch to another NAS hardware product or upgrade my TrueNAS backup server hardware and make that my primary.

[@SpaceRexWill]

So this is really about enterprise units. Home units you can put any hard drive you want in them and they will run

[@ryanw8664]

@@SpaceRexWillIs that really true, though? Sure, it will run, but the user is capped at the knees if they don’t play by the rules. If you want the largest capacity without losing support, you have to use their brand. Want to use another brand? If you want support and don’t want warning messages, you’d better use an outdated 3rd party drive on their compatibility list that becomes harder and harder to find as time passes, while Synology conveniently fails to update their list of compatible drives - looking at about 5 years now for the DS1821+. It’s all the same business model, designed to push (extort) customers, and it needs to be called out for what it is.

[@Corrupt_be]

@@SpaceRexWill This has eroded my trust in them though. I know in roughly 5 years I will have to expand my 20TB (and thus buy a new NAS) system and when a company pulls shenanigans like this I just can't be bothered with them to be honest.

[@georgec2932]

@@SpaceRexWill Not entirely true as I really want to use the m.2 slots in my 923+ as storage pools but Synology only allow it on their own branded (pathetically small and expensive) m.2 SSDs. The fact you can fix this by using a script off Github proves it's all about them screwing the consumer and not because of technical constraints. Keep up the great content, I was already subscribed but I've just selected the option to be notified for every new video.

[@PetrZmek]

Can’t it just be a written mistake in an updated compatibility list on the website? Or are these really incompatible - the units show them orange and incompatible?

[@marklee6538]

Synology offers so many Quality of life aspects of their Nas systems, its heartbreaking that they are picking the hard drive hill to die on. Who ever is over that aspect of the company really needs to get in touch with the customer base. I would spend 10% more on a NAS to avoid having to deal with more HD BS.

[@radimvybiral105]

Who ever is over that aspect of the company really needs to.. be fired. Here, I fixed it for you.

[@am7-p]

I think Synology senses the market limit and uses it to blackmail our NAS investment and forces us to buy its over priced relabeled products.

[@OGParzoval]

As long as you follow the 3-2-1 rule, symbology can pound sand. Even a 2-1, 2 backups 1 offsite for a small operation is fine. My local working copy exists on my PC, the backup on the synology, and the offsite goes off to Backblaze.

[@marklee6538]

@OGParzoval we are talking about compatibility issues even within synology rebranded HD's. I have 2 local and 1 off-site backups that is another synology.

[@pelle7771]

That's the problem. You are only willing to give 10% more. That's for a decent 8-Bay-NAS about 140 USD. For Synology, they add 140 USD per drive, times 8 and maybe it is replaced after 4 years while the NAS stays in service. This makes 16 times the additional price that you are accepting to pay. It's Like all the abo-models with software. It is a ridiculous amount of money you can gain from such models. The same with Cloud-space, everyone - including Synology - wants to sell you. 500 GB for 50 USD/year.

[@colinbluth5461]

this on its own is not a deal breaker for me from buying a synology, but it says something about the company behind the product, which looks bad. i think i will be looking into a different brand as well when deciding my next NAS

[@tableround3019]

I don’t think anyone at Synology knows what they are doing any more. Eg. For some reason all users see all data on my new ds923+ after moving data from on old ds712+. After spending several days with them on this issue. The only suggestion they gave me was to not create new accounts as they will have access to administrator files as well. And yes, I am aware the statement “do not change settings in home/homes”: I did not. The only option I think I have is remove data. Store it outside the NAS and rebuild the NAS server as I think a setting in 712+ came over and messed with the 923+

[@markmonroe7330]

Excellent presentation. Thank you. I own Synology products and have bought them for the office as well so I have experience with them. The issue here is that Synology decided that they weren't happy with only making money on great NAS storage devices. They got greedy and wanted everything including the drives, memory, cards and accessorizes. As you mention, their stuff was acceptable when only priced marginally higher than aftermarket stuff from WD, Seagate, Samsung and so forth. When they started charging 2-3x more, not so much. It is like buying a really nice car for low and great price but requiring $500 wiper blade changes and $5000 tires from the dealership

[@jimthrowaway]

*AWESOME !* _.....I loved that lasted sentence !...._ That's why I don't go all-in on Apple PC's. Their business model is quite similar analogy. Except their MacBook Pro's are $$$ up front and down the road... As much as know in my heart it's a superior product overall head-to-head in premade systems straight out of the box, but dang it, to need to spend 2.5X $$ up front, their machines aren't upgradeable, _expandable_ to some degree (peripherals) but practically non-upgradeable internal hardware-wise to any worthy level, and any future accessories are priced sky-high, it eradicates what previously was the *initial* _performance_ incentive. One better be happy with what's inside that expensive box, because come the day you outgrow it you'll have to sell it, split the difference, and *buy another BOX* , hope whatever is inside *that box* is sufficient for your current workflow, because *that's* what you'll "be stuck with" from then on, _until you outgrow that one too_ , eventually, and so on..... *They're not getting my money.* Better machine out of the box - yes. Better value over the long haul - *_NO._* I'm sorry but I do actually sometimes wonder if other companies like Synology are jealous of how rich and powerful Apple got, despite that despicable business model, and have made it their mission to try to emulate them. Very sad if that's the case.... yet, instances like this do persist & cause me to wonder if Apple-wannabes actually are up to that after all......

[@tomschi9485]

*We are a small company with 750 employees, multiple server rooms - and I have NEVER paid attention to disk compatibility lists in the last 1/4 century, neither with HP nor Synology or any other vendor. And guess what: we have NEVER ONCE had any problem. The manufacturers' extremely expensive disks serve only to maximize profits in an incredibly nasty way - as you can see from the fact that none of these NAS/server manufacturers produce disks themselves: they are all purchased from the normal market. The most they do is adjust parameters. *But just as HP works with Linux or Windows, Synology also works with Linux. And they certainly do NOT replace the standard disk drivers. Therefore, any disk that is compatible with Windows or Linux is also compatible with Synology. There is ZERO argument against it, otherwise the millions of other NAS manufacturers such as freeNAS would have massive problems. But they are rock solid.*

[@neoturfmasterMVS]

So bold.

[@danielshardwarede]

Thats excatly the reason why i went with QNAP: no 100TB Limitation and Support of 20TB Seagate Exos recertified drives 270 bucks each :) Also RAM Upgrade simple Kingston 64GB Kit ~ 100 Bucks, 10G Upgrade with used Intel X-510 Server Cards.

[@durakis]

We are Synology partner/reseller and they have no distribution besides large deal registrations. Hardware specs I feel are behind the times, limited upgrade path, they cant decide how to target and are dependent on Amazon. I have always been a fan but the past few years have been disappointing and with the new vendors hitting the market they are going to have a hard time.

[@PersonSuit]

Talking purely for performance. I recently picked up a DS1821+ with 8 of those 16TB Plus drives, have them in a SHR2 config and I have hit 920MBps write and completely saturated the 10Gb link for reads. The list is an issue that does not make any sense, but if you did pick them up for a support unit, they perform extremely well and are pretty quiet too.

[@daverussell457]

I've heard from people who bought Synology Plus drives thinking they were doing the right thing buying Synology drives for their RS xs+ and they had to use my Synology_HDD_db script to get rid of the warnings in storage manager and DSM.

[@MeuReview]

Great video! Thanks for the content! I have a DS920+ with 4x WD Red (2x 4TB old and 2x 6TB) and I'm now in the middle of a changing of old ones and don't know if its better to upgrade only these 2x old by Synology 3300 6TB to be ready for the future compatibility or keep going on WD Red 6TB to guarantee the RAID compatility with same WD disks family. What do you suggest? Thanks!

[@DestinationTimeshare]

Are there any other benefits of the Synology Plus drives vs say the Ironwolf Pro? I have both in my cart and the difference is about $50 more per 16TB drive of the Synology. The only thing I see is the Synology drive has double the cache, but does that matter that much?

[@SpaceRexWill]

I dont really recommend them in smaller systems. But in the larger ones that 'require' synology drives, its a much easier sell

[@lobbyskids2]

I’m buying a DS423+ and im trying to decide to start my array with 2x iron wolf pro 16tb for £250 each or 2x 8Tb synology HAT3300 for £200 each. I have checked the compatibility list and the ironwolf pro drives are not on it. I would just get the regular iron wolf drives but they are hard to find.

[@channel4ferrets]

My Synology cache NVME drives both failed after 8 and 11 months. Not sure why I paid the premium. I never looked at other NAS brands, now I do for my next NAS replacements.

[@DJNuckChorris]

@spacerex who do you recommend as a retailer to buy Seagate EXOS drives?

[@carlmarch603]

Thank you for bringing this topic up. I’ve thought about upgrading my DS1019+ to a newer unit to get the 10Gb capability. But this compatibility issue has kept me from buying another unit. There are unsupported firmware patches published that supposedly can get around this issue - have you looked into those?

[@KapilaSudesh]

Exceuse me, I have an issue with folder icons in Synology NAS. I have mapped the network folders to my windows 11. every folder had been assigned a custom picture icon to be seen in Windows Explorer and spot what folder I want to open rather than reading tiny folder names. Since I copied those files to NAS drive, no more custom folder icons are shown and just show default windows Yellow folders. Is there any solution to this issue? I want to get the custom folder icon view back again. Thank you and my apology for asking something off from this video. Thank you 🙏🙏

[@donciak]

is there the possibility that the website is not updated?

[@cavalen]

I'm planning to buy a NAS right now (I have an old 2-slot Synology), but despise the great software I'm still unsure if move to a newer Synology model or try another brand. My problems with synology are: weak hardware and anti-consumer practices (slowly forcing us to use their own brand of disks/memory/etc)

[@ShaferHart]

If you want the best hardware for the money you have to build it yourself (it's what I and many others are doing). You can even use Synology if you still want to via Xpenology. I don't even think it's more time consuming considering the amount of time I wasted trying to get DSM out of the way most of the time.

[@SomeGuyAsWell]

There are DIY options. Some people reuse old computers with a number of drives with some kind of NAS software/os. There are also things like raspberry pi level hardware with a number of drives. The DIY stuff can be a bit of work or require trouble shooting. More reasonable if you already like Linux.

[@Evil.Turkey]

Should I still buy the 923+?

[@jeffreyrh]

I now have a TrueNAS and an UNRAID system and trying them out. I may eventually retire my Synology system. Let the best NAS WIN!

[@FawziBreidi]

I was looking to purchase my first NAS and Synology was recommended for first timers. The compatibility issue came up early and i decided to create my own. A huge learning curve but i couldnt be any more happy!

[@alexbinder]

One thing missing in the video, HDD like SSD's have an endurance that is very different depending on the models (180TB per year vs 550TB per year for some Synology drives). Storage systems with many drive 12+ in a shelf can create vibration that will affect the reliability of a drive so they are built/tested differently for these use cases. In regards of the compatibility list, can’t help sinology there if they make it confusing 😊

[@RascalCatify]

Where I work we just bought 2 RS4021xs+ and 24 of the HAT5300 18TB drives. The damn drives are exactly double of what a WD Red Pro 18TB costs. Total drive spend was $15,521.76, I really like Synology but this was a hard cost pill to swallow, but it had to be done.

[@SpaceRexWill]

Yeah, and for business who are looking between this and a dell, 15k is nothing, but really starts to add up

[@RascalCatify]

@@SpaceRexWill Yeah that was us. We first hit up Dell and something with less drive space was almost 60K, and for what it is going to be used for it was not worth it. We have a 3 million dollar SAN as well but adding space to that thing for this project was even more costly.

[@4NowIsGood]

It says it may not be compatible but have you tried to test them?

[@0bzen22]

So, what other turnkey solution is there. I'm interested, I need to replace an old DS213, two-disks setup. Don't really want to go down the NAS rabbit hole, just a backup, multimedia solution. Synology is crazy expensive, last time I looked.

[@maxbarko8717]

I was using Synology (DS918) for 5 years until it died a sudden death. It was impossible to just migrate the disks into a new DS923 because the OS space from its original DSM6 installation is smaller than for DSM7. For 2 weeks now I am trying to fix my degraded volume.

[@naughtyorgneiss]

What do you mean it died? The synology mobo died or the added hard drives?

[@maxbarko8717]

Update: I am correctly restoring my Synology. I had to wipe my IronWolf disks. When creating the new storage pool, the message „incompatible drives“ came up. My satisfaction with Synology is decreasing exponentially.

[@michaelafcadio]

Thanks for the video and your take on this. Two years ago when I purchased a Synology NAS the Seagate IronWolf Pro drives I purchased were listed on the compatibility list. But today, they're no longer listed as compatible. Does Synology expect me to replace all of HDDs with compatible Synology drives? Doesn't make any sense.

[@tabxtra7057]

I really love my Synology Nas, but I don't under stand why I can't use my used HDD from my Synology NAS that I have upgraded to a larger size on my windows pc, I have several old/used HD that I can't use, because windows 10 only lets me format the drive to 1.3 GB, When the disks are 8gb...

[@XNorman51]

What do you mean by non-branded drives? I'm making a home Truenas and this could be interresting for me

[@snoopywalker1881]

OMG, If Rex cant figure it out, then no one can. He has the laser focus , curiosity and raw intelligence to be our coach

[@sylvainalain6637]

Can we still update and hack the compatibility list with a command line ?

[@SpaceRexWill]

Still works last time I checked \

[@nothsa2k]

You can also disable the check completely via the command line by disabling the "support_disk_compatibility" setting

[@be-kind00]

@SpaceRexWill Which brands and models numbers is Synology using for the the newest version of their PLUS and ENTERPRISE drives?

[@c0d3warrior]

Such business practices are a massive red flag because they will only get worse over time. Both the NAS system and the required drives are absurdly expensive; I really have to think twice in the future if I want to spend what is big money for me on a Synology product. Damn, so far I was quite satisfied with my system. I don't even understand why you'd need a compatibility list. If it's a SATA drive and the manufacturer considers it capable of 24/7 usage, it's suitable for a NAS. That's why industry standards exist. Why are businesses so hellbent on making their formerly good products suck?

[@alternatereality7713]

When did Synology started "complain" about not certified drives? Did it all start with DSM v7? I am still on 6.2.4 and get no nags on my 3612xs system.

[@allenbuyck7957]

Will, maybe they would listen to a phone call from you. You are a strong voice for us in the market .

[@zenstoodi]

It’s a good practice to always check compatibility list, some HDDs were tested and put on “incompatible list” because of some problems. As for HDD segmentation the general rule is simple. Enterprise HDDs are recommended for xs+ or higher series. Plus models are recommended for home / SMB models. It’s similar as in IronWolf and Pro version.

[@v1d9uy]

As a home user that just wanted a replacement for google photos and for jellyfin and survelience that was easy and fast to setup synology software is amazing. if you already have the experience or the time to learn how to install setup rune etc truenas or unraid then great more power to ya when i was younger i would have to. but right now convenience is what i needed and convenience always costs more. i wanted to plug it in and have it work and thats what it did just got a ds-224 + added more ram and couldnt be happier.

[@4eyesleo]

The earlier one exits (through pain) Synology ecosystem the cheaper the costs will be. It is obvious where they are going with this.

[@Mariner1460]

I know this video is more about the “pro” models, but the consumer stuff is confusing as hell, too. Ironwolf Pro is not on the list for the latest DS+ models? How can they even design a NAS without making it explicitly compatible with this popular and well established drive? I was about to order 2 16TB Synology plus drives (mostly out of fear) until I saw the Ironwolfs on sale for $50 less. Screw it, I’ll take the ironwolfs and the persistent warning status.

[@etanaposti]

I was lucky that my system is little bit older so the biggest driver in compatible list was Ironwolf Pro 16TB so I bought five Ironwolf Pro at 1000EUR. They don't update that list anymore.

[@greywolf-cz3303]

I'm on the same boat. First time getting the NAS, for photo management, so I've decided DS1522+ and Synology software. To chose the harddrives is a nightmare. I'm no company, I have no money from those pictures, getting a NAS is extremely difficult and expensive for me. And with that compatibility list listing no IronWolf pro, no drives above 16TB... It's not right. It's anti-consumer. I almost gave up getting the NAS at all.

[@sanguineel]

A NAS company producing their own drives introduces conflicts of interest that I don't want to be exposed to. My current Synology NAS will be my last.

[@arcanescroll]

Synology also says my 418play I use at home is only expandable to 6gb ram max but upgrading to 8gb has been stable for years. No way in he'll was I going to pay for the official team upgrade at their inflated prices when I could get the same modules on ebay for a few $.

[@Bluelagoonstudios]

I use for years on my DS918+ NAS Seagate IronWolf (first generation) and no issues. In short I will upgrade them with 16Gb LDDR3 (all says the documentation it's not possible) but it works just fine. And with 4Tb Seagates IronWolf Pro drives. These has the same theoretic lifespan of the first gen IronWolfs. The only thing is, the DS918+ can handle max 10Tb drives. But I won't do that, I like a little headroom, so the next ones will probably 8Tb drives. In RAID 5 I have lots of capacity for home use. In my studio's that's another situation, we use enterprise drives from TDK server drives. 8 servers with each 8 bays and the drives are 16Tb the servers are HP enterprise servers on 10Gbps infrastructure. They serve my 2 company's. But that is a total other price range and you can't compare with NAS systems.

[@PPrince1566]

I bought a DS1621xs+ in 2021 and looking to add a new DS1823xs+ while it was coming out, because of what they did with drives, i decide to build a Unraid server and move my data over. Now my old DS1823xs+ is only used to backup photos and active backup systems. its really sad where synology went from to where. i would not consider buying another synology untill i can use the after market drives. its just not worth it. Synology went from selling NAS to selling drives for thier NAS. Good luck Synology!

[@MrBobbybrady]

Here is the problem with greed. It will never know any bounds and will always be justified in the mind of the greedy. When you see a company start down this route you really have to think of the organization as having a sickness. That sickness will either be remedied by someone who knows how to control greed (The sickness) or it will kill the company. Rarely does this sickness ever become manageable. You are seeing this sickness in all kinds of corporations. Fast food industries are driving people to restaurants. Companies like Broadcom / VMware are driving their most important asset (customers) into their competitors arms. The world is becoming more wicked by the day and people are sitting around scratching their head and saying when is enough enough? Unfortunately for the sick, never. Once they taste the profits, they only want more, more, more. This is nothing new. But the rate of infection we are seeing... Now that is alarming.

[@knightone57]

If I use my synology ds220+ for plex I cannot do subtitles on recorded shows,won't work,but it works if I use plex on a mac mini.

[@claymeister00]

Synology never goes back in time to test units for compatability. If they have a new system they test the HD available at the time. and then never touch it again. Very frustrating

[@RobHoffman83]

I absolutely love Synology systems. We use them exclusively across our corporation but the requirement of Synology Drives on certain (I thought all rack mount) systems is crazy. We have two configured by our business partner that have "orange" drives and it is annoying to the point I looked for a way to fix it through a script. Google can be your friend. Now, I just hope they remove that silly restriction or price their drives within reason of the competition.

[@AnotherJake79]

Word is Ubiquiti may have a NAS coming out soon.

[@NatesRandomVideo]

Oh goodie. They are soooo good at software QC… lol

[@AnotherJake79]

@@NatesRandomVideo I just look forward to a nice quieter rack mount unit and a big company to push Synology and have competition. Maybe then Synology won't lock everything down and allow more 3rd party drives/nvme storage.

[@am7-p]

For every great feature a Synology NAS offers, there is a clever upsell trick devised by one of their marketing managers.

[@gobofraggel7383]

Buying the RS3621xs+ after selling the idea for my client to stop buying Dell servers for video storage. Checked the 100% price markup on synology and decided to get non-synology drives. I would have even paid an extra $100 per drive to go Synology but paying 2x more is robbery.

[@IntoxicatedVortex]

I do agree with the sentiment of what your saying here with regards to clarity within their own product stack although all things considered is it any worse than say 3rd party drive manufacturers themselves? For instance, what physically differentiates a WD Red that is marketed for NAS "with up to 8 bays" versus the Red Pro. Exactly what's different that I should use the Red Pro in a DS3622xs+ outside of larger available drive sizes? What does one say when populating the same said DS3622xs+ with 2 x 6-bay storage pools? The same goes for Seagate Ironwolf/Ironwolf Pro and its my understanding the Synology Plus series HDDs are a rebranded Ironwolf. Is that any simpler?? Do you really expect the stated usage conditions for the Synology Plus HDD to be different to an Ironwolf? My guess is that if someone wants all Synology HDDs to work in all Synology NAS devices then all we'd have is the HAT5300 series drives. Personally I don't want that because I can buy the Synology HAT3310-16T cheaper than the Seagate Ironwolf Pro equivalent to put into a Synology NAS and that's perfect for the vast majority of deployments.

[@rtorcato]

Have you heard anything about the Ubiquiti NAS rumours?

[@solophiesoterica]

Wouldn’t the complacency of ignoring the warnings bring risk when real warnings are trying to present themselves?

[@arcanescroll]

I pretty much ignore the compatability list at this point. As long as I stick with iron wolf drives I've had no issues.

[@marcusrowell]

The whole compatibility list is a mess. We needed some M.2 cache for our RS1619xs+ servers. None of the approved SSDs were still being produced. I wrote to support about the Synology branded M.2s and they specifically said they had issues with them on that model. I had to source old stock drives to get compatibility with was essential to have a read/write cache. I don’t mind a compatibility requirement but they to be adding new drives to old devices. i wonder if the issue here is they just haven’t tested the plus drives with all the older models.

[@KamasamaK]

Their compatibility lists are really lacking in general. The Seagate Ironwolf Pro NT series has been out for at least 20 months now and hasn't been added to any of their compatibility lists from what I can see.

[@Gryfang451]

Here's another problem on the RS models. You may upgrade DSM and find your drives are no longer compatible! I've got a bunch of Synology drives waiting for the time to swap out so I can upgrade one of mine. Also had two DS2015s that wouldn't even recognize the drives after updating DSM. Replaced them with drives on the compatibility list, and they still didn't work. Gotta say they're driving me to NETApp or regular file servers using SANs. Really a pain to use their stuff when they mess up like this regularly.

[@coolcat23]

I am pretty sure you criticised the orange volume status in a much earlier video and rightly so because this status for "incompatible" drives may mask any actual problems, i.e., one always has too look deeper to see whether there are any actual errors. Now it is just a "psychological" problem but a WD smart report warning (that Synology chose to take seriously and only affected a few drives) was sufficient reason to part with WD? Finally, why not mention the possibility to turn off the compatibility checking? I don't get this "one cannot figure out compatibility" complaint. One looks up the compatibility list, done. What is hard about that? Complain about the unjustified measurements to drive people into paying more (even 7% or 10% are not justifiable), instead of making a long complaint video about the fact that one has to visit a web page to figure out whether the artificially imposed compatibility exists or not.

[@mrglindsay3]

I have all 4TB WD RED NAS drives in my 2X DS1821+ units. Working good for me!

[@tomaszkassa8186]

It is just about release date. For even older units (before release of those drives) Synology didn't even bother to test they own disks to add them to supported list . You welcome 😁

[@newstandardaccount]

You can see what happened here. Synology is getting squeezed in the NAS market due to the competitive pressure from all the NAS makers. They probably started offering the branded HDs as a value added service, but discovered they were making more margin off the HDs than they were off their NAS systems.

[@ChristopherNealBUSHIDO49ERS]

This is a great video. If you haven't already perhaps you should make a video offering alternative solutions to Synology. It's almost as if they make it complicated on purpose or one department (Marketing) is not communicating with the other (Engineering and Development). 🤣

[@Jutsch80HD]

Isn't this "compatibility" list fraudulent anyway? I mean that's why we have industry standards so we don't need such lists, especially for something completely standardized like regular hard drives. I think sooner or later someone will sue Synology for doing that and rightfully so.

[@reneGOW]

And if it is compatible you still have to open View to see the System # you have

[@jembodo]

I personally have two Synology NAS devices and deployed a few of them professionally. I've used them for years and love their products. However, I'm dropping Synology if their product and brand enshittification continues and becomes unbearable.

[@KarlMeyer]

Synology is getting more & more anti-consumer.

[@jorgemtds]

I have a WD EX410 that has lasted me for 8 years now I guess. Still works fine. However, it won't last forever. I have been looking into alternatives. Synology was immediately put out of the race for not being compatible with WD drives... the only ones I use. As a last resort I can always run a SAMBA share on my Linux server with a RAID setup (using WD GOLD drives). I don't even go with the RED PROs 😄.

[@RazielAU]

How about a simple option in the menu to ignore drive compatibility b/s. Seems like a rather obvious solution, unless you're Synology trying to force people to buy overpriced hard drives.

[@Dunc]

I'm in the market for a first NAS and Synology was likely going to be my choice until I realized I could not pick my own hardware. That's a firm nope from me and will see what other offerings are available.

[@clipperbob960]

What did Synology tell you when you contacted them to find out the answer? Should be a simple phone call to find out.

[@PlusMinusAda]

I had problem about my synology nas And Steve Baker Technical Support Engineer write me about my problem that We are sorry to hear that your DS218 has to be reset. This is likely caused by an issue in the DSM operating-system. We understand that you are worried about losing your data. Please rest assured, your data should not be affected by the reset as the OS and data are stored in separate partitions on the drives. When re-installing the OS, the system should normally not touch the data-partitions of your drives. I beleived and i did what he said now all my data erased omg i shocked after sir Steve Baker dissepeared i am alone there is nothing in my hands Synology is regret bad nas choose qnap there isnt good support for problemss !!!

[@Crazy--Clown]

C'mon Synology get ya shit together or I'm jumping to Qnap & so are all my customers

[@Mopsie]

If they keep it up like this, my next nas wont be a synology one. Edit: also, they just change the compatibility list at will. I've experienced this as I was very keen on making sure it was compatible with my nas. Then later they just removed it from the compatibility list.

[@RafaelSwit]

Looks like Synology has caught on to the “good old” printer-ink scheme, which we all obviously love 😅

[@RogierYou]

Make a reverse compatibility list on your website with what units are compatible with the plus drives.

[@kkndking]

it made me mad as hell wen they removed usb support if you plug in a sub hub and say 3 hdd it formats 2 off the hdds

[@holdenhodgdon3756]

I have Ugreen's 4x M.2 NAS coming next month to replace my 2 bay Synology ... I can't wait for even more companies to move in on this market and drive Synology into bankruptcy.

[@tama47_]

I just get the cheapest MDD Drives of off Amazon and they have been working fine in my Synology. No orange warning, no nothing.

[@NetITGeeks]

I would never buy a Synology due to this exact same reason; not testing their devices with hard drives from WD, Toshiba, Seagate, etc.

[@Jasonerickson309]

I’ve always liked Synology, but their recent behavior is unacceptable. They're intentionally making things difficult and confusing, forcing users to use specific drives. I was considering a new Synology NAS, but I can't support a product that has compatibility issues with many drives. This indicates they may continue down this path, potentially increasing control with future updates. I'm saying NO to Synology.

[@vidx9]

Synology is trying to monopolize their position as a leading NAS company but there are so many good offerings from other companies too and I hope their decision to restrict harddrives will backfire on them.

[@jeffnew1213]

I think it's by the year. 2021 models cannot take the Plus drives.

[@donciak]

i got a ds420+ but it take hat 3310

[@jeffnew1213]

@@donciak I believe that unit is old enough not to care about the new drives.

[@donciak]

@@jeffnew1213 I got them in the comp. List. Luckily I checked before , since it seems it is a mess now

[@starfoxBR77]

Thanks for another great video. I wonder if the product managers knows that this is going on. In companies like Synology somethimes this is more like poor implementation of an already super complex catalog, with mistakes on top.

[@LapinskasDarius]

Whether HDD is on compatibility list or not Synology would not compensate you on an data loss. So there is no need to buy their overpriced HDDs. Just buy HDDs from regular providers like Toshiba - these are quality HDDs at reasonable price. And for that annoying "not compatible" messaging from DSM just hack their disk compatibility DB in DSM's installation. There are ways to do so described in forums.

[@magicmanchloe]

Someone at Synology is going to see this video and decide to “FiX” this issue by just removing the plus model drives from the compatibility list for all “enterprise class” Synology NAS units

[@tobiastessmer5125]

It’s not confusing, it‘s arbitrary. As is the requirement to use Synology only drives. Making money is what it is. Those lists are not real anymore, so they use them to scare everybody to buy the enterprise drives, but they can still say that some boxes accept the cheaper drives. 😊

[@dts7317]

We skipped an upgrade cycle with Synology so far, because of all the BS they are pulling with their HDDs.

[@burkec33]

It appears that Synology is appealing to low- to mid-level enterprise systems rather than home users and enthusiasts. While I understand the conservative position on hardware to better ensure reliability (I have 2 Synology units, the oldest being 9 years old, and they have functioned well), their silence around affordable all flash units is telling. I also like their integrated software, but it is (somewhat) easily replaceable by other available software. The next time that I am in the market for a new NAS, it will not be Synology unless some of these issues are addressed.

[@Jan12700]

Is this even Legal? This could also be counted as dark patterns and therefor are not legal in the EU.

[@BrianGarside]

Have you ever recommended QNAP to a client or just Synology? QNAP can handle more drive types to my knowledge.

[@SpaceRexWill]

for me, if I am not going to recommend a Synology, its going to be a TrueNAS rather than a QNAP. Mostly due to the fact that QNAP has had a lot of security issues in the past, plus TrueNAS is opensource

[@BrianGarside]

@@SpaceRexWill TrueNAS is a good product. QNAP is in-between in terms of usability/flexibility. I think the security concerns of the past have been dealt with, granted security is always a concern for any platform.

[@BrianGarside]

This is why I prefer QNAP its good balance between these 3 platforms. ZFS is a great way to go for anyone serious about data reliability/integrity.

[@debugin1227]

Not only are their branded drives overpriced, in my area they are not available - so no rackstation or xls sales to me