Tenkara Rods: Customer Service Tips from Tenkara USA

Tenkara rods are very easy to use and are pretty strong. Some common problems with tenkara rods are very easy to avoid or deal with. In this video, John Geer from Tenkara USA's customer service team, will walk you through some of the common problems seen on a tenkara rod, how to avoid problems while using your tenkara rod, and how to troubleshoot and fix any problems you may encounter with your tenkara rod.
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And of course, if your tenkara rod has the Tenkara USA name on its label, you can always count on our customer support to take care of you, that's our Tenkara Care™ guarantee.
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To learn more about tenkara rods, or for help from our customer service team, visit www.tenkarausa.com or call 888.i.tenkara (888.483.6527)

[@mangataunderwear]

Great video, I found every section of this video very helpful. I purchased mine on Amazon so I wasn't getting your emails until I broke my tip and needed a replacement. There are plenty of ways of doing thing incorrectly with your Tenkara rod and without guidance people will most likely handle the rod incorrectly every time they go fishing. Nothing worse than hiking two hours to a secluded lake then breaking your tip because you didn't watch a five minute video.

[@email16v]

Now a customer's tip (pun intended) - Just purchased a new tenkara rod? Go ahead and call the number and order a spare tip because inevitably it will break no matter how much care you take- it happens. Better off having a spare tip than ruining a fishing day. It has happened to me several times so I carry spares.

[@fredbigfish123]

Hi. I'm the John in the video. If you're consistently having issues with tips breaking, please review some of our set up videos. It shouldn't be an issue once you're comfortable protecting the tip set when attaching the line. If you do have issues, you can always contact us at [e-mail] and we'll help you out.