Tesla's AI bot talking to a real customer.

[@icedove101]

the delay and repeating what the client said is a tell tale sign, but it responds better then a lot of the people who work at the same call center as me

[@KevinBee-fh9bq]

Well I would have realized something is off because there is one second pause between responses.

[@brotherbruns2989]

The answer to the question asked at 0:45 also answered the question at 1:24, I found the question redundant and would questioned if the operator was actually listening. I noticed the redundancy elsewhere in the conversation. It reminded me of a conversation I had with a young Japanese man 20 years ago. During our conversation, I noticed he would ask the same question in different ways several times. I asked him why he kept asking the same question different ways, and he responded that Americans often don’t tell the truth. I’m not one to have the same question asked of me multiple times in different ways for a different response - that’s the definition of insanity.

[@dan9441]

The pauses and the affirmations of what the subject said prior are two giveaways.

[@gregbabbs4001]

I believe that if a human detects they are communicating with a robot that they would naturally shut down on the emotional responses and rapport side of sales as they know its artificial and its just a robot. It would be far more transactional.

[@GoalGetterTelevision]

Never thought about it like that but it definitely makes sense.

[@AdityaBhadauriyaa]

Interesting

[@ActionJ26]

Except that is what a good sales rep should do. Is pause after a response. Rule of thumb is wait 3 seconds B4 responding.

[@AM-we8hj]

It's a little bit off (a lot) on the emotionnal response. When the customer says bye in an excited way at the end and the Ai responds with the same tone as usual when it should have embraced that excitement just a little in its tone (it's a human communication thing, ultra natural)

[@Halcon-in7dn]

Bro, it's an ai, at least he's responding

[@HardKore5250]

They have to be professional.

[@guimcestari]

it’s a British impersonation which matches precisely tbh! not sure you’ve interacted with sales or customer support from the UK before

[@Quibblet]

It took us over 300,000 years to evolve our social skills, including the emotional nuances, and when to use them. I just hope A.I will just use only a teeny tiny fraction of that time to catch up.

[@gjosh2086]

terrifying how we are here now

[@besprutad]

Why is that terrifying?

[@gjosh2086]

@@besprutad because exponential growth in technology can feel like an impossible fever dream just decade before.

[@tdannichols]

What company are they using to pull this off? Do you think it’s made internally?

[@Driven-Productions]

Damn that is something

[@philco7044]

Had the same experience from MBNA Credit card company trying to sell stuff . Took me a while to work out it was a machine. Maybe a good approach would be to interrupt with “ Can you speak up , I’m hard of hearing “ then keep on repeating as if you can’t hear it .

[@tjnucnuc]

He’s an Elon fan so not surprised he can’t spot a con 😂

[@factchecker6674]

Haha

[@jamesnjamesn4780]

Please help me with the strategy on how to build this ai customer support

[@sherlockscones4570]

When you repeat some of what someone says it gets them to open up and talk more. Wonder if the guy knows he’s talking to Ai?

[@zacht2806]

This is not a real customer but still impressive

[@metaprofessor1]

True

[@johancools5249]

where can you get access to that service?

[@TorchySmurf]

Retitle, AI talks to an actor.

[@mauriciozatarain]

With time we'll get used to it. I'd rather talk to a machine that actually is trained to listen and has all the information at their virtual fingertips than talk with Sharleene that is just waiting for her lunch break and hates her job.

[@dazdazfzf]

Totally agree

[@ianfinnity2732]

The pause is a little disconcerting

[@hicksa1]

Its super confusing to use.

[@metaprofessor1]

True

[@danbrown5084]

I've been in sales for 2 decades. This robot sounds fake as hell

[@tracy419]

So do a lot of sales people, to be fair😉😄

[@NOSBOROMINOREJ]

A lot of jobs lost 😅 terrifying and exciting at the same time 😅

[@phillipwilliams9253]

#Helpdesk.