Testing my Replacement reMarkable Paper Pro for Issues | Not Happy with the Results

[@pogofun]

I totally get your frustration. I now went through 3 faulty devices with 2 issues: extreme wobbly lines on diagonals and dead pixels/pin holes. I won't give them a 4th chance and decided to ask for a refund. After reading multiple accounts of people going through faulty devices back to back I just have to assume they don't have their QA game down at this point. And if they are positioning themselves as a premium brand, I fully expect them to deliver on it. And thank you for making a video about it, I hope remarkable can fix those issues down the line.

[@OrganisedByJoe]

Thanks for sharing. Sounds like you made the right decision in the end. Here is to hoping for improvements in the future!

[@PeterWinther]

I've had mine for over a month now with no issues and I love it. My brother and a colleague at work also have the device with zero issues. But no excuse for any company sending out multiple faulty devices.

[@OrganisedByJoe]

@@PeterWinther Glad yours is issue free!

[@Matrixas]

700 euros are a lot of money for buying something and hoping it's not one of the faulty ones... That's a shame. I really wanted to like that tablet.. No I even wondering what will happen even if I get the working one. How is it gonna work after 3-4 months, or even a year?

[@davidr1431]

I think your views are really valuable. I bought one on release and returned it as the contrast on PDF documents was too poor for my use. I loved the writing feel, the size and the colour, but for the money it fell short of meeting my needs. Now, a couple of months later, I’m really glad I did. Remarkable seem to have released as soon as they possibly could and a little delay to get the software and quality control right might’ve made a huge difference.

[@OrganisedByJoe]

Thank you - ive had a lot of people saying my frustrations aren't justified. It's good to hear others aren't willing to pay premium prices for a product that doesn't quite reflect that.

[@dmarr4941]

This is very informative and helpful. Thank you for taking the time to present your findings. It is saving me quite a bit of USD$. I appreciate it.

[@OrganisedByJoe]

You are welcome, the Paper Pro definitely has some strengths that other devices don't currently have in the market but sadly it doesn't come without its share of issues.

[@peteberrie]

Great service thanks. My brand new "Christmas gift to self" Paper Pro seems to have no pixel issues. While I'm here, I really like your Tips series. I'm confident using the rMPP because I already own a Remarkable 2, but I find it's quite hard to get to know the shortcuts. I want to consolidate all my "stuff" from various paper and online notes to make a tool that really helps me, so tips are very useful. Ok - I'm off to visit your template store. Cheers!

[@Capt.Morgan-Retro]

I feel for you having received 2 devices with issues. I have tested my screen using your dark template and thankfully, I have no dead pixels. Also, I have been listening out for my RMPP making the noise you have experienced, but thankfully I don't seem to have that issue on my unit either. Fingers crossed it doesn't start doing it!🤞I do think their QC needs looking at - it isn't a cheap device and it shouldn't be hit and miss on getting a good unit or not. Hope you manage to resolve this with Remarkable.

[@OrganisedByJoe]

@@Capt.Morgan-Retro Glad your device is issue free. Hopefully it hasn’t impacted too many people!

[@ce9916]

Glad I watched your video. Sadly, I think I should wait to buy mine. Btw, never heard a single noise from my rm2. Your frustration is very mellow for having spent $700 for a product.

[@RPGenieUS]

I went through three units. My launch unit I thought was perfect until I compared screen color with others. Mine was darker so I returned. Ordered from Best Buy retailer and that one had light pinholes. Took it back in person to exchange and that one is perfect so far. All devices in Dave OS version too so these problems were not software. I nearly gave up but I just can’t give it up. The screen size is perfect, pen feels good, syncing is great (for me) and love their browser extension. Part of me wonders how much of these issues might be coming from shipping handling. I could personally not live with a device that had flaws that bugged me daily. Not for the price. If you can’t get it anywhere else and you definitely want one, I’d return and get another one personally. I’m sorry they’ve let you down.

[@vdlizard]

My RM PP suffered from ghosting in the form of a yellow tinge on the bottom half of the screen. Some days it was really intense with a red hue in the top half of the screen as well. The couple of days it worked properly with a white background, it was amazing! Never had any issues with the electronic buzzing though. Disappointed to return it, but the super note A5X2 looks better suited to my needs.

[@OrganisedByJoe]

@@vdlizard The A5x2 does look good. I see it’s sold out already.

[@vdlizard]

Yeah. I'm new to eink note takers, but already a covert!

[@mikezmac]

For a 500 to $750 product dead pixels aren't acceptable. I don't have the noise or dead pixels fortunately however I would be exchanging it for a model that is without fault from new

[@OrganisedByJoe]

I agree, it’s not good enough really.

[@krishnajoshi364]

I am experiencing issues with marker not being able to write sometime (occasionally) and brightness level at the beginning of the day even if its at highest brightness level , i need to manually change and take it at the highest level again.. is it normal?

[@OrganisedByJoe]

Sorry to hear about the marker issues. I always manually change my brightness level as mine doesn't change on its own which It sounds like you are saying yours is?

[@krishnajoshi364]

@ yup precisely. For most cases its like once a day kind of thing. When i use it for the first time in the day.. not sure if its battery conservation technique they have which is intentional or an issue.. and the marker too its very intermittent , so not surw if its marker or the tablet

[@GilluindilG]

I think the quality went downhill at ReMarkable and I don't really like the general direction they are going with their products. I bought a Boox Note Air 3 Color at the time the Paper Pro came out and I am much happier than I ever was with my ReMarkable2. It can do everything a RM can and in some cases it does it better for less money.

[@OrganisedByJoe]

@@GilluindilG Glad you found a device that works for you!

[@tron3entertainment]

Been looking at this for so long. Now I am leery about buying one, let alone a possible refurb.

[@ML-iu9hb]

If you buy new, you get new. Don't worry, most ppl are very happy with it, have mine since first week and just enjoying it. Don't know whether i have dead pxl, don't care, it's a writing tool, not a photo frame. Coil whine: Heard it in the beginning, don't notice anymore

[@OrganisedByJoe]

Just make sure to evaluate all options before making a decision. I think Paper Pro is still a worthwhile product for some people, but it is important to know the issues as well as its strengths!

[@ce9916]

Video starts at 0:33

[@ce9916]

Make that 1:20

[@ce9916]

ffs. Make that 1:55

[@PeterWinther]

I've had mine for over a month now with no issues and I love it. My brother and a colleague at work also have the device with zero issues. But no excuse for any company sending out multiple faulty devices.