TfL CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS (TfL Competency Interview Questions)

TfL CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS (TfL Competency Interview Questions) By Joshua Brown of: www.how2become...
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#tflcustomerservice #tflcuustomerserviceinterviewquestions #tflcustomerserviceinterviewtips
In this video, Joshua will teach you how to prepare for any Transport for London Customer Service interview, including TfL CSA and CSA2 job interviews. Here’s what Joshua covers to help you PASS your TfL Customer Service interview:
1. A list of Transport for London Customer Service interview questions to prepare for;
2. Important tips to help you prepare for a TfL Customer Service interview;
3. Practical example answers to common CSA interview questions;
4. Further downloadable resources to help you be the standout candidate!
OTHER USEFUL TfL CUSTOMER SERVICE JOB INTERVIEW VIDEOS TO HELP YOU PREPARE:
How to Introduce Yourself: • How to Introduce Yours...
Top 10 Interview Questions and Answers: • Top 10 Job Interview Q...
Describe Yourself in 3 Words: • DESCRIBE YOURSELF IN 3...
Q1. Tell me about yourself and why you think you could excel in this TfL Customer Service role? 01:09
Q2. Why do you want to work for Transport for London? 03:14
Q3. Give me an example when you worked as part of a team. 05:20
Q4. Can you tell us about a situation when you have had to work under pressure? 07:12
Q5. Describe a time when you were flexible in a work-related situation. 08:53
Q6. Give an example of when you delivered excellent customer service.
Q7. Describe a time when you successfully worked on a project with a team of people. What role did you play in making the project a success?
Q8. How would you deal with a follow TfL customer service team member who was not pulling their weight?
Q9. Describe the steps you would go through when dealing with a customer complaint.
Q10. Describe a stressful situation at work and how you handled it?
Q11. When have you worked as part of a team to complete a difficult task?
Q12. Why do you want to leave your job?
Q13. What skills do you possess that you think would be an asset to our customer service team here at TfL?
Q14. What was the last piece of professional development you under took?
Q15. What are your strengths?
Q16. Where do you see yourself in 5 years' time?
Q17. What’s your biggest weakness?
Q18. Tell me a time when you went above and beyond for a customer?
Q19. If someone within the TfL customer service team was not doing their job to the correct standard, what would you do?
Q20. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Q21. That’s the end of your TfL Customer Service interview. Do you have any questions?
CONNECT WITH JOSHUA BROWN ON LINKEDIN.COM:
/ joshua-brown-coach
DOWNLOAD THE ANSWERS TO ALL TRANSPORT FOR LONDON CUSTOMER SERVICE INTERVIEW QUESTIONS PDF GUIDE: www.how2become...

[@customtransport2777]

I’m extremely upset because I tried very hard to be able to get this dream job which I wanted more than anything else due to how much I love trains but I didn’t get accepted and now I’ve given up hope of getting any job in the future because of how terribly difficult it is 😢

[@TonysCorp-g7s]

By far the best video I have come across on youtube!

[@how2become]

I hope it helps! Do you have an interview coming up? :)

[@major_grl9100]

Hello

[@mahibmiah2344]

So happy I came across this video - smashed my interview and now awaiting onboarding!! Thank you so much

[@ellachuks96]

Congratulations! Please could you share more tips on passing successfully? I have an interview soon. Thanksss

[@mahibmiah2344]

@@ellachuks96 have a look through the company ethos and refer to it when answering questions. Stay calm and composed for the role play scenario and always stay level headed. Continue to show sympathetic and empathetic behaviour. Always remember the key is to keep customer happy as well as carry out your duties.

[@babatunde7478]

​@@mahibmiah2344congratulations on passing, may I ask what they questioned you on for for the scenario based interview, have one coming up

[@daddytheketchum]

​@@mahibmiah2344 Dude during the written assessment and data interpretation test that you probably had in the assessment centre, you were able to answer all the questions in time? The exercises were not that hard but the problem the time was really short and I think messed up for that part. I mean what kind of computer brain you need to have in order to get this damn job, or maybe I'm really slow.

[@SinemZaynab]

I have an interview for TFL for a recruitment control officer position, could you help me before my interview

[@zarqali8506]

Hi can i get a little guidance on how to actually do the assessment of TFL customer service job please

[@renajhade5147]

is it possible to get tips /examples of how to answer a Change and Innovation competency interview question please? I have an interview on Friday for said company and I am super stuck on this competency

[@how2become]

Sure! I highly recommend you give this video a watch: kzbin.info/www/bejne/eWbOqn13Yrqnd68 You've got this!

[@selesxavier9580]

Hi. I got the mail for the interview of e-scooter trial analyst of TFL. Can you pls tell me how many stages and what all stages the interview will be ? Also will there be any assessment? Thanks

[@how2become]

The interview process for an e-scooter trial analyst position at Transport for London (TfL) typically involves multiple stages, including an initial screening or interview, potentially a skills assessment (such as data analysis or problem-solving exercises), followed by more in-depth interviews with senior team members or stakeholders. There might also be a final stage involving presentations or additional assessments, concluding with reference checks and a job offer. Candidates should prepare by understanding the job requirements, reflecting on relevant experiences, and familiarising themselves with TfL's e-scooter trials and related policies.

[@cu6409]

Hello please i have just been sent an assessment for Customer service assistant 2 for TFL. These assessments are Mindgage + Dilemmas and so i dont know what to expect once i click the link, obviously not confident enough so im here to ask if someone can please give me an idea of what to expect in these both recent assessments. I would appreciate it if i have an idea and also a loads of practise before jumping on it. Any advise would be appreciated Thanks alot

[@how2become]

The TfL Customer Service Assistant assessment involving Mindgage and Dilemmas focuses on cognitive abilities, personality traits, and decision-making in hypothetical work-related situations. Prepare by practicing cognitive tests online, reflecting on past customer service experiences, understanding TfL's values, and responding thoughtfully to each scenario. The aim is to assess your problem-solving skills, behavioral tendencies, and ethical judgment in line with TfL's customer service standards. Approach the assessment calmly, read questions carefully, and answer honestly to best demonstrate your suitability for the role. I hope this helps!

[@savagenepal568]

@@how2becomeplease,help me I had done assessment but the last one is very hard how to open door by 2 key ?

[@frytq]

I just had a role play assessment. The customer while waiting for the friends try to smoke vape and he had feet on seats and in the end he bought wrong ticket. Update Just passed role play :)

[@how2become]

Thanks for sharing! How do you feel you did? How did you respond to the scenario?

[@frytq]

@@how2become Of course In friendly way I told him that is not allowed to smoke vape and way, the same with that feet on the seats. Wasn’t easy because the customer was very stubborn :) I have to wait 10 days for feedback to I will let you know the final results.I think I done okay but let’s see

[@mdibrahimali39]

How hard is the online assessment which one they send in email online link

[@frytq]

@@mdibrahimali39 One is judgmental situations so what would you do, so yes is quite tricky. So common sense, how would you react. I reapply (havent passed interview) and I received completely different questions(5 scenarios) and answers "informative, slightly agree etc

[@alexismorgan4610]

@@frytqhow long do they’re get back to you after you done the assessment??

[@jujumagibk8568]

Anyone know anything about operations officer assessment centre interview for TfL? Thank you 🙏🏽

[@how2become]

Navigating a TfL Operations Officer assessment centre requires showcasing aptitude in operational management, problem-solving, and customer service. Focus on exhibiting a deep understanding of London's transport network, demonstrating leadership in crisis management scenarios, and articulating data-driven decisions. Demonstrate clear, effective communication, teamwork, and adherence to TfL’s values and customer service standards. When's your interview? :)

[@tochiokereke3234]

Hey got an assessment for this role coming up can I ask if you got the job ?hope you did …any tips will be greatly appreciated

[@jayybguraaa8228]

Anywhere I can get access for on site assessment?

[@shittabeykemi527]

I'm preparing for the role play stage, please I need all the help I can get here...

[@how2become]

For the role play stage in a TfL customer service role, it's crucial to exhibit excellent communication skills, empathy, and the ability to handle various customer scenarios with patience and understanding. Prepare by familiarising yourself with common customer issues in public transport, TfL policies, and problem-solving techniques, and practice staying calm and solution-oriented under potentially stressful role-play situations. I hope this helps! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Joshua 🙏

[@gabrielifeanyi5693]

How long did it take before you saw your result after the assessment centre

[@motunrayojacob-dagunduro8138]

Hello, i am also preparing for the role play and interview. How did yours go? any tip you can share on how you passed?

[@adeshinasamson]

how can I contact you please? @shittabeykemi527

[@motunrayojacob-dagunduro8138]

How was the interview?

[@hali7066]

Does anyone know the sort of questions they ask on the scenario based interview! For CSA

[@how2become]

In a scenario-based interview for a CSA position, expect to tackle questions on managing challenging customers, prioritising tasks during peak hours, and resolving unexpected issues. These questions assess your problem-solving abilities and your approach to delivering excellent customer service under pressure. Be prepared to illustrate your communication skills and patience, demonstrating a clear, customer-focused resolution strategy. I hope this helps!

[@savagenepal568]

It’s hard to do online assessments please help me😢how to work on it?

[@stephenokpekpe1837]

@@how2become

[@DaveStar-j5f]

Hi! I have in 10 days the first assesment in Ashfield, about written communication test and data interpretation test. Do you have some advices? Thank You!

[@mahmud644]

I have my assessment coming up in 3 days

[@how2become]

How did it go? :)

[@mahmud644]

@@how2become it was good now onto next stage of assessment

[@boneyantony8617]

Hi any tips for the assessment in Ashfield?

[@Jibi_vlogs]

​@@mahmud644what are they asking ?

[@mrsali5912]

Hi, I did applied for customer service and done my online assessment but now I need to go in the main assessment centre for next part which is You will complete the following: • Work based written test* Staff Interactive role play exercise* • Scenario based interview and report writing* Can you please help me for this.

[@how2become]

For your TfL customer service assessment, prepare by understanding the role's key responsibilities. Practice writing clear, concise responses and anticipate common customer service scenarios for the role play exercise, focusing on effective communication and TfL's policies. For the scenario-based interview and report writing, use the STAR method for behavioral questions and practice summarizing information coherently. Research TfL's mission and values to align your responses with their standards. Stay calm and confident. Good luck!

[@abdulwaseem9007]

I have completed my online assessment but I didn't got any update from them actually how many days we need to wait for an update ?

[@affianlaetitia8587]

@@abdulwaseem9007 hi, i had the feedback the next day

[@affianlaetitia8587]

Hello, did you finish the interview already? Can i have some tips please 🙏🏿

[@barbiejoanne_jojo]

Hey ​did you pass hows the process @abdulwaseem9007

[@sterlingls7112]

Just been offered a job, they have changed the format of the questioning now

[@Tanvir-wn9pe]

What type of questions do they ask? Can you please help thanks

[@sterlingls7112]

@@Tanvir-wn9pe so with the questions they’ll give you a scenario, mine was there’s an argument between two groups of people and then one of the guys decides to sit on the ground and start hurling abuse. They’ll ask you what would you do in that scenario. My response was to to 1-keep everyone safe without putting myself at harm 2- report to manager 3- record it in an incident book 4- calmly ask the person to stop what he’s doing to de escalate 5- tell the person he can’t sit on the floor because we need to keep traffic as smooth as possible 5- switch on my body worn camera

[@SHAH-pr7ds]

Hi, I applied for the CSA2 role, passed the online assessment, got invited, and completed the assessment center test. However, there were no role-play exercises or interviews conducted on that day. What's the next step if I pass?

[@how2become]

After receiving the results of your assessment center test for the CSA2 role at Transport for London, the next steps typically involve further assessments or interviews if required, followed by a conditional job offer contingent on pre-employment checks. Upon successfully completing these checks, you will receive an induction and specific training for the role. I hope this helps! :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Joshua 🙏

[@tahirvz]

Hi what’s the assessment centre test I’m going on Monday?

[@how2become]

Here it is: www.how2become.com/tfl-recruitment-process-tfl-assessment/ Best of luck for Monday! :)

[@SHAH-pr7ds]

@@how2become Hi, Thanks for replying. I passed the assessment center test. and got an invitation to book another assessment center appointment. The email did not give any info about the day. Any idea what is it for?

[@CM23.00]

@@SHAH-pr7ds What was the assessment centre test like got my test coming up in a few days ?

[@romone93]

Hi i have a interview soon and my competency questions are Communications and inluence, results focused and safety awareness any advice or examples would be great

[@romone93]

I forgot to add the interview is for Skilled Track Operative TFL/London Underground

[@how2become]

Thanks for your comment! When's your interview? :)

[@romone93]

@@how2become it’s on Wednesday !

[@Babesdon]

How was the interview? i also have one that is literally based on these. what type of questions did they ask?

[@romone93]

My interview was good I got the job I had 3 competencies Safety awareness - tell us a time where you had to explain a new safety rule to someone Results focus- tell us a time where I used my own initiative to do something to make the job better it was something like that Communication/Influence - tell us about a time when you had to explain something complicated in person or over the phone then I had some technical questions that they asked me and I SMASHED IT!!!

[@abdulwaseem9007]

I have completed online assessment. How much time it will take to get Assessment update?

[@TUTENSKENGS]

Like 3 days bro

[@how2become]

Generally, it can take anywhere from a few days to several weeks to hear back. If TfL provided any information about the timeline during the application process, it's best to refer to that. Otherwise, if you haven't heard back within a few weeks, it's reasonable to follow up with their recruitment team for an update. Remember, patience is key during such processes, as they often involve numerous steps and evaluations. I hope this helps :)

[@MA-ho4vm]

got a feedback yet?

[@thatkosovan3567]

pfft, took me like 3 or 4 weeks man.

[@samcrenjith9199]

Can you tell me about the online assessment

[@NellyP1989]

I went yesterday and passed the role play but failed the interview 😭😭😭

[@how2become]

I am sorry to hear you didn't pass the interview, did they give you feedback? Really good to hear that you passed the role play, that can be a struggle for many! Keep going, you've got this!

[@NellyP1989]

@@how2become No feedback he just said I didn't get enough points and tbh I probably could of pin pointed a few more things properly. Funnily enough I work for London overground but as agency if I do apply again I will just have to make sure I pin point things better and I use a better scenario of when I gave good customer service. He also told me well done for passing the role play as most people doesn't. Bur Thank you for your kind words.

[@babatunde7478]

​@NellyP1989 sorry to hear about the interview, may I ask what was the role play scenario you were given

[@NellyP1989]

@@babatunde7478 Hi Baba thank you Erm I had a passenger who was playing music and had a cup to collect money Then she pulled out a vape and was smoking.

[@olaajo8012]

@@NellyP1989 hello, so sorry to hear about the interview, I have been scheduled for the role play and interview later this week, could you please tell me what was asked during the role play and interview, would really appreciate the help as I am a bit confused on how to prepare.

[@nahtesteven6117]

these questions on this video had nothing to do with the actual test question lol

[@browniemushtaq123]

what came up for you and what role

[@how2become]

Thanks for your comment! This video is not made to help with the test, have you gone through the TfL interview process yourself? :)

[@affianlaetitia8587]

Hi did you do an actual interview for tfl?

[@mohammedkarim5513]

If you would be so kind I could do with some help for my interview/ assessment for TFL network traffic controller please

[@how2become]

Sure! When's the interview? :)

[@AbenaKyeiwaa-et6sl]

Hey I’ve applied for the tfl network traffic controller role, would you mind telling me how the online assessment and interview was please

[@yo-ku9qk]

@@AbenaKyeiwaa-et6sl Did you get through to the interview stage?

[@ymormizz7917]

I have a call centre dilemmas test and factors + I need some help got 5days to do it

[@kameko839]

me too

[@nivethasr8108]

Hi I just did mine, it wasn't that difficult to begin with. It's all scenario based questions and how well you respond to them. I'm not sure if i did well but i tried my best to.

[@how2become]

Best of luck! I recommend you give this video a watch: kzbin.info/www/bejne/fmfRmWB_a5aLl9E

[@SaSa-fs8sb]

These interviews will allow the hispters , punks and bad people of society to get a job. The unfriendly, cold , unapproachble , devoid of personality get ahead

[@how2become]

😳 What makes you say that?

[@kiraandinesh]

Lol sounds like you are an unfriendly person.

[@SaSa-fs8sb]

Its an excuse to allow Nepotism

[@how2become]

😳