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This is an old video that I am reposting and renaming. This is one of the most asked questions I get and it's very hard to answer it over the phone. Even though I strictly do Navien I do answer and try to help people with all different unites. Most of the time it's a piping, vent or gas problem but sometimes it's a unit that has an internal problem.
This is in my opinion the hardest thing to do on a unit the removal and replacement of a heat exchanger. Sometimes the unit is leaking so badly that it has destroyed other parts in the unit and then only solution is to replace the whole unit. There is also a lot of tools to be used in the process of doing the work, in my opinion if you're not a trained service Teck you should call a qualified service company to ProForm the switch out.
If you have a question, you can E-mail me at/ economyplmbg@aol.com
I hope you enjoy the video,
Mike
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PLEASE HAVE A LICENSED PLUMBER TRAINED IN LEVEL THREE TRAINING AND TO FOLLOW ALL STATE AND NATIONAL PLUMBING AND GAS CODES. PLEASE FILE A PERMIT AND OBTAIN AN INSPECTION WITH YOUR LOCAL BUILDING DEPARTMENT.