1. Instead of asking Why, ask.. Are you sure? Because this gives you an opening to reiterate the importance the said service/repair you are offering. Essentially, another shot and the benefits/advantages to the customer. 2. Being afraid to ask for the sale and making "friends" with your Customer is a direct result of the importance of CSi. If Advisors were not paid on CSi, or if the department didn't give monetary incentives for CSi scores, #2 would most likely never occur. The manufacturers have pushed CSi for so long and so hard, Advisors are petrified to clarify the declination. 3. Fear is just a straight up rookie play. If you are relying on Fear, you can't sell and need to be moved to dispatch or something else entirely. 4. Discounts. I agree this gives a perceived value of being overpriced from the get go. BUT! If it saves the job, if presented properly, some money coming through the door is better than no money coming through the door. Unless you are paid on ELR, hours per average versus paid her flagged hour, etc. Instead of immediately dropping the service/repair cost, ask if they can give you a minute to talk to the Service Manager and work something out IF, and only IF, you have identified price as the main objective. Just my two cents from all my years in the biz.
@oliviabattistini87483 жыл бұрын
I work for Hyundai and everyday we get at least three warranty engines written up. Every time we get a tow in-ENGINE!
@thedukeofdiag860610 ай бұрын
2 years later and they haven't slowed down yet
@rawdkneee6 ай бұрын
As a Kia advisor I feel that.😭
@JesFos2 жыл бұрын
For the types of customers that text every 30 min… when checking them in simply give them a time frame of when they should expect to hear from me. Add an hour, just in case. Under promis over deliver. “Expect to get a text from me within the next two hours with an update” if you can sense they tend to be on the anxious side… learn your audience. Write a note to yourself to text them by a certain time. Beat then so they don’t make you roll your eyes when they reach out first. Gotta be adaptable to certain types of energies. 🤷🏻♀️
@55Aarronneedham Жыл бұрын
I am currently a porter working to be a service advisor. My years of experience in High end hotels has really built a solid foundation for success in this position and am excited to one day be an advisor. Thank you for the help filling in the gaps during my transition to a new industry. My dealership has no training whatsoever for this position and am finding it a bit difficult to tap into the knowledge needed to really succeed such as finding training on how to be proficient in the operating systems, is now my biggest hurdle, mostly learning the nuances of CDK global.
@n3vr-pull-out456 Жыл бұрын
If you’re confident that you can do the job, focus your resume on customer service and automotive experience. You don’t need that much experience to be an advisor at least in Ontario
@ibrahimdelic89589 ай бұрын
R u a advisor now
@55Aarronneedham9 ай бұрын
@@ibrahimdelic8958 Sure am. This is my first month on commission
@schematic6714 жыл бұрын
The dumbest thing I've heard an Advisor say when i was still a technician. Right after the Customer declined the work, "the vehicle will blow up if you don't have this fuel system service performed". SMH... LOL!
@logenpetredis18373 жыл бұрын
Lmfao
@GEN512X5 ай бұрын
😂😂😂
@drcoolio93 Жыл бұрын
Alternatively to "do you love your kids?" My offer has been "well to let the car the shop, I need you to sign waiver." I have always been honest and on their side. But people don't want to buy their brakes. "They can do them theirssluelves" mean while I've seen brakes done by diy guys that toasted rotors and pads by applying the grease directly to the face of the pads. And you can imagine how that ends up.
@gettzz4 жыл бұрын
Hey Chris Thanks for all your content, I recently came across your channel and book. I borrowed it from a friend and will be ordering it myself. Appreciate all the advice.
@Chriscollinsinc4 жыл бұрын
Thanks, we're actually running a promo on the books right now! You can pick up a special discounted bundle if you buy from here: offers.chriscollinsinc.com/ism-msa-n-u
@N0ENEMIES Жыл бұрын
I have a dwi and I had no problem entering Canada.
@ShadetreeAutomotiveLayton3 жыл бұрын
Great video. You guys are hilarious! just subscribed
@Chriscollinsinc3 жыл бұрын
Thank you so much!
@darkcontrast84703 жыл бұрын
Howdy RV Mathis, TX
@carlritchie94335 ай бұрын
Get on with it
@miguelprado42334 жыл бұрын
What’s the best response to say to a customer when they say “No”?
@Chriscollinsinc4 жыл бұрын
We answered this question on our latest episode of Service Drive Revolution, which will be going up on Monday. Email us at info@chriscollinsinc.com with your info, and we'll send you some free SDR swag. Thanks for your question!
@Zach-kc8bq3 жыл бұрын
Louis Vuitton jacket is insane btw🔥🤭
@fernandofrancisco65103 жыл бұрын
Love your content
@jaszzy262 жыл бұрын
What you mean by payplan ?
@ddemier4 жыл бұрын
$15,000 for a lift? You drinking koolaid
@MrWyza13 жыл бұрын
High desert? Oregon?
@karenreyes10173 жыл бұрын
Okay dude you got me to subscribe 😂❤️
@liveyourbestlife37853 жыл бұрын
Generation Y are millennials. And the end date for gen Y is roughly 2000, vehicals made in 2000 use a Y to identify the year
@gettzz4 жыл бұрын
Hey Chris Thanks for all your content, I recently came across your channel and book. I borrowed it from a friend and will be ordering it myself. Appreciate all the advice.