What Service Advisors SHOULDN'T Say After a Sales Objection (Service Drive Revolution)

[@paulmazz]

OMG!! I had a solar salesman, after I told him I wasn't going to go solar, start in on "do you love your family & what type of environment you are leaving them". I immediately said....BYE...& disconnected from the video conference! Being a real estate broker of 32 yrs experience, I would never go the 'shaming' route to overcome an objection!

[@JDclips2353]

You guys are so awesome! Never a dull moment! 🤣

[@Watchandcutgearchannel]

I’ve done all of these at some point in my career lol 😂 ... I love this too... “do you love your kids”? Lmfoa Hahahahahah!!!!!!! 🤦‍♂️ Honestly... screw the parts department! Hahahaha J/K! Sort of! Those guys have made me hop In my own car to get the right part from a competing dealer so many times just to get the job done when promised. This of course is because the wrong part is ordered 😂. Great episode guys... I Actually wish you had spent more time on this one ... there’s a way longer list.

[@timweaver835]

No spent 30 years in a parts department. Started my automotive training with Mercedes Benz. I work for Hyundai now as a service advisor (alot of stress being a manager, got divorced). The parts department personnel hide behind a box. When they f up they are not the ones face to face with the customer. My parts department sucks as a former manager I would have fired them all.

[@chriszimmerman9737]

My old team mate used the “you love your family?” Line a lot. I couldn’t even believe it.

[@moisesvargas619]

“it’s cheaper than your insurance deductible” Recommendation was brake pads and resurface rotors. 3mm pads.

[@ianvervalin9002]

Chris seemed slow in this one