The 8 Steps To Creating A Customer Journey Map

Need more sales? Clicks? Engagement? If you want to improve your digital marketing, you need to understand the Customer Value Journey (CVJ).
This video will take you through the 8 steps to create a customer journey map, so you can turn strangers into raving fans of your business.
RESOURCES To Check Out:
You Can't Have A Customer Value Journey WITHOUT Content. Our NEW & IMPROVED Content Marketing Mastery Just Launched: www.digitalmarketer.com/certi...
Read The Ultimate Guide To The Customer Value Journey: www.digitalmarketer.com/digit...
Short on time? Read The Customer Value Journey (In 800 Words Or Less): www.digitalmarketer.com/blog/...
Get Your Free Digital Marketing Toolbox: www.digitalmarketer.com/sign-up/
Learn More About Our Membership Programs For Marketers: www.digitalmarketer.com/overview
---------------------
Follow Us On Social:
Facebook: / digitalmarketer
Instagram: / digitalmarketer
Twitter: / digitalmktr
LinkedIn: / digital-marketer
---------------------
About The Presenter: Ryan Deiss has been called one of the world’s leading digital marketers by Shark Tank star, Daymond John. A best selling author, founder of multiple companies collectively employing hundreds around the globe, and one of the most dynamic speakers on marketing in the United States today, he is undeniably a recognized expert on the digital era.
Ryan’s entrepreneurial endeavors began while he was a college student at the University of Texas at Austin, launching his first very first website and generating his very first sale from his freshman dorm room. By the time he graduated, this one online property had ballooned into 500, and a hobby had grown into a real business.
Fast forward to the present day, Ryan is the Founder and CEO of DigitalMarketer.com and Founder and Managing Partner of NativeCommerce.com, a digital media and ecommerce group that owns dozens of properties including: DIYReady.com, MakeupTutorials.com, SurvivalLife.com and Sewing.com...just to name a few.
Ryan is the creator of the “Customer Value Optimization” methodology and have introduced and popularized many of the digital selling strategies that modern companies now take for granted.
His company, DigitalMarketer, is the leading provider of digital marketing training and certifications. Its community has over 15,000 paid members, and over a half a million subscribers. The company is on a mission to double the size of 10 thousand businesses by 2020.
Ryan is also the founder and host of the Traffic & Conversion Summit, the largest digital marketing conversion conference in North America.

[@LdlonlineCoUk]

After spending 3 hours online looking for how to create a customer journey I finally came across this video, this was the only content that I fully engaged in. Simple to understand and really well presented - thank you.

[@NinoskaMariaPaz]

I agree

[@beahighvalueman2255]

"You don't want to increase the awareness of a broken journey." *GOLD*

[@DIOGOFELNERGRAVE]

👌🏻👌🏻

[@ABcareerMatch]

Spot on

[@meredithhurston]

This stuck out to me most, too. #facts

[@khalidep]

But there is no such thing as negative publicity. I can tell you from own experience of developing software products. We had a hacker who cracked the protection of one of our key products and made the cracked version available for free. At that time, copyright laws were useless. So, we simply gave up and went on with developing a newer version with better features. Guess what?!! The cracked product helpt to maximize the awareness of our product. Eventually, customers who enjoyed the cracked version ended up approaching us to buy the newer version. Viola! A broken journey served as a marketing campaign which increased our business.

[@emjayel4509]

@@khalidep but only because eventually you fixed the the broken piece did it help business. If you would've never fixed what was broken you would've went out of business.

[@olatundeifeoluwa5203]

"You don't want to increase the awareness of a broken journey" Taking that with me. I've been engaged ☺️☺️

[@bertrandperdomo-ucles1391]

Our businesses are better because of you Ryan!

[@rkshorter]

Indepreneur sent me! I've been following Ryan Deiss since 2015 - awesome leader in the digital marketing space.

[@mellowmammals]

This is the best video on customer journey we have seen! Well laid out, no BS... just solid and practical information to get me started down the path. As a small (single person) brand, I needed this and will put it into practice as soon as this comment is done! Thank you for posting this.

[@sherrycreate]

Soooooooo I pretty much owe you money because SIR! You dropped me off at AH-HA boulevard and I’m loving it here! Your customer journey map makes soooooooo much sense! Thank you

[@LolliLili28]

This is simply amazing! Easy to understand, applicable, without oversimplifying it. Thank you.

[@user-cl3vj5ep4o]

The best I ever watch - short, clear,to the point with great information

[@saqibnaveedmirza6364]

Thanks for reminding us of the lesson we learned but forgot to apply.

[@sharondemi6614]

this was the best customer journey map tutorial guide I’ve found online! thank you ! really helpful and effective!

[@sofskrbic]

Awesome insight! I got everything I needed from this video!

[@khairyfarhan]

Brilliant framework. I'm completely new to marketing and this really helped me understand the customer journey pretty well. Thank you so much!

[@miraboucher]

Quote of the day! "You don't want to increase awareness of a broken customer journey." - Ryan Deiss. Love it! Thank you.

[@Kenny-Ross]

Thank you! This was as well-explained and presented. I needed to have a better understanding of the customer journey and you helped me to do that. What I really like was...make customers SUCCESSFUL! Great point and something to keep in mind.

[@geenaee4772]

So so helpful. Thank you. Briliant too - yup, not a spelling exercise.

[@infinitevibrations6231]

This is a brilliant resource, thank you!

[@femiiadenuga48]

fantastic video. Very impactful. I understand the whole essence of customer journey more now.

[@AQuantumLeapYear]

Very Effective. Easy to understand. Thank you!

[@AshleyVannoy]

Love you guys! Indepreneur sent me here and got me listening to your podcast!

[@MarissaKmusic]

Indepreneur sent me! Loved the video, really insightful and it helps to see everything broken down like that.

[@creatingdigitalassets]

Excellent explanation of CXJM and where to prioritize our focus. Thanks, Ryan!

[@rachelgarozzo3108]

This was incredibly helpful. Thank you!

[@supriyoghosh6533]

Thanks for sharing such valuable knowledge!!

[@gijshorsten5013]

Thank you for this video. Needed to create a customer journey for my intership. Much love from the Netherlands!

[@teangpao6099]

Love this lesson Ryan. Thank you.

[@shaelangford3353]

Indepreneur sent me! I found your podcast a couple months ago through them as well. Thanks for the great educational content!

[@tawanboonkanok4941]

Thank you so much. It's very clear and useful for me.

[@rajatpratapsinghgaur3974]

Hi Ryan, Thanks for uploading amazing content. It was explained in a very lucid manner.

[@mikewalker1862]

Hey! Indepreneur sent me! Keep dropping those gems!

[@davidbeauchamp7228]

Indepreneur sent me! Already love the Perpetual Traffic podcast.

[@nickosaputra2344]

This explanation is so awesome and I appreciate it. Thank you.

[@kimberlymjames]

This is so detailed and usable. Thank you. Other videos gloss over the details

[@Dor3ann]

Amazing video! Thank you so much for creating this! It helps out a lot!

[@ozandinc5880]

You are really a good instructer as you are energetic and draw attentions on you.Bravo(a Plant Manager from a Turkish Company)

[@turquoisecoleman6006]

BRILLIANT ⚡️ Yet another simple strategy to create success ! Love the HaHa moments .. that's what we serve for Thank you so much 😍⭐️

[@jsiriani3445]

Thank you so much . I finally got it 👍

[@BRBRCK]

Indepreneur sent me! Let's get to marketing! :)

[@RahulKumar-he5ss]

Amazing content. And full support to Ryan.

[@abanyamwando]

Thank you. This was very Informative.

[@AvanishTrivedi]

You are the best, my friend! I remembered this lesson for the lifetime. Thank you

[@ryanburwell4145]

Excellent presentation. Thank you!

[@tylerburnsofficial6605]

Got a lot from this video. Thanks! Indepreneur sent me here.

[@jasmineusha9279]

very insightful.. thank you!

[@kipkorirkoech3337]

Remarkable, thank you so much.

[@nikitakamat1273]

This video is GOLD

[@alesimaboudi8567]

indepreneur sent me! keep up the amazing work!

[@loredanaadriana6576]

This is pure gold!!!!

[@elliotsun8555]

Indepreneur sent me! - Cool!

[@praiseohanwe]

Quite helpful. Thank you very much for this video.

[@fseniorc]

Thanks Ryan! Excellent presentation.

[@AJandTara]

Indepreneur sent me!

[@BrandonGreenOfficial]

Indepreneur sent me! Anyone who is associated with Indepreneur HAS be awesome as well! Thanks for the great content!

[@ankitgupta.an2050]

Damn.. I am impressed with this 🔥 Thank you so much for the information and knowledge brother ❤️

[@xzandriaweil]

This was very helpful and detailed! Thank you so much

[@SonyaJevette]

Right on! Indepreneur sent me!

[@ItBends]

Indepreneur sent me! Thanks

[@usmanjaved7007]

Great Video and Its clear that what is a Costumer Journey.. Thanks

[@xhaffox]

Amazing explanation Thank you!!

[@williamdaniel8912]

Indepreneur sent me. Nice breakdown of the process.

[@HendyIrawancom]

Ah-ha! Amazing and very clear. Instant sub! Thank you! :)

[@4lanesmanagement291]

Sending thanks to indepreneur for the plug

[@jyribemerstahl734]

This was really good !

[@sherrimclaughlin-ryan2501]

Thanks so much!!!

[@Barncore]

Indepreneur sent me! Looks like great info here

[@otherstates9021]

Indepreneur sent me - great stuff

[@akmalgertsen8872]

Thank You so mich dort auch a Great Content 👍👍👍 Your channel is so valuable...!!! The number of Subscribers don't really reflect its VALUE!!! Thank You again!!! Real good Stuff!

[@mahmoudmohamed7650]

thank you very much you really helped me a lot

[@minal1688]

just realised that my "Ah-HA" moment was when you closed the loop back to awareness (yes I actually did say it out loud)

[@MarkLarenz]

Indepreneur sent me here! Staying for the informative content 👍

[@ahmadsaud3531]

thanks a lot for this valuable info and easy explaination

[@rhiannonstraka4319]

Great Content! Just Subscribed Indepreneur Sent Me!

[@victorvicsolutions2716]

well done, i love this

[@billycaldwell9403]

Indepreneur sent me. Looking forward to diving into your content.

[@Ben-sz4ow]

Great video, thanks

[@Aloharadioband]

heard about your channel from full stack creative - love it!

[@JohnMuirheadmusic]

indiepreneur sent me! looking forward to diving deep into your content.

[@ikalennyy6986]

Fascinating!!!

[@Abdelrhman_Rayis]

don't increase the awareness of broken journey golden words!

[@peterjackson5158]

Very energetic and informative post. I subscribed ☘️

[@nadamagdy565]

Thanks for the great video

[@thetranscriptpresents5439]

Brilliant vid and so easy to follow

[@drazlizaahmad189]

love this sharing

[@jondyason336]

Thank you Sir.

[@moemyat5663]

Thank you. This is so helpful

[@ChrisAlexandor]

Indepreneur sent me man! Subscribed to ya :)

[@sayantanbose1093]

Nice content..looking forward to learn lot from you.

[@msj8285]

You are great, thank you

[@lisafaireymusic]

Hey I subscribed from Indrepreneur! Looks great and I’m happy to know about you!

[@dinak4902]

Full Stack Creative sent me

[@beahighvalueman2255]

"Don't make them happy, make them successful."

[@kemrenae]

I KNOW RIGHT THIS WAS A GREAT TAG LINE!

[@HK-sw3vi]

which in turn makes them happy

[@adrianboysel]

This is a great video!!!

[@manavsingh7378]

Awesome!

[@bibipsalter]

Thank you! New sub here, indepreneur sent me!

[@ABcareerMatch]

Super helpful

[@isachristel]

Great video!

[@emigrantesemprendedores5956]

Great information. Thanks

[@ShermanRagland]

Good Stuff!

[@KiranVarri]

This is so fabulous 🤩🙌👏👏👏🏁I am inspired to revisit this diagram to learn more... 🚀🚀🚀

[@saralouzzani3383]

that was so useful thanks