The art of hospitality by Danny Meyer, Union Square Hospitality Group

A good insight into having great hospitality in any business. In order to have a high hospitality behavior you need to have these six emotional skills, kindness, optimism, work ethic, curious intelligence, empathy, self awareness and integrity.

[@sweetmary3233]

This is so true! I love fine dining. I've never served. Watching the smiles and joy of employees goes a long way. I go out to enjoy my evening and being around happy people makes it so much better. Makes me feel good to support an establishment that treats their employees well.

[@Roozraf]

Couldn't agree more, don't want any energy vampires when you go out to enjoy a good time

[@estradajeharah2657]

Thank you sir for your good insight! Hospitality requires enthusiasm, energy and creativity. When offered with a warm heart, it is only received with great joy and appreciation. There can be no other business that is reflected with similar warmth and big smiles. This is one the reason the hospitality industry creates some of the most hard working, dedicated and passionate employees.

[@Roozraf]

Well said!

[@michaelcharlesphelps]

I used to be a waiter--many moons ago--and I have been teaching high school for some time now. This video resonates. It was a well-articulated piece on the value of emotion and connection, and it drives home the point of the importance of emotional connection. Thank you.

[@Roozraf]

Thank you for the kind words, glad you found it of value

[@anonperson5491]

Typically, people don't voluntarily leave jobs, they leave boss's. Good insight!

[@Roozraf]

Couldn't agree more, well said

[@luciastan64]

Omg yes! That’s been my complaint for years! It’s always managed to mess things up.

[@jakewillliu6584]

As a hospitality student, I feel so inspired and couldn't agree more! It's the connection we bond and the conversation we share that makes the hospitality industry so amazing!

[@jakewillliu6584]

Make every moment counts and memorable.

[@Roozraf]

couldn't agree more :)

[@rocioag4007]

I truly loved this video, makes me think about the notes that we get from our guests saying they are pleased with our service and they recall how do they feel during that service experience. Being recognized for that is just amazing!

[@Roozraf]

That's awesome, thank you!

[@ichigao1059]

Thank you very much for posting this clip. It can be applicable to any business as Danny mentioned. At the same time LEXUS is a such nice company that find Danny and create this.

[@Roozraf]

My pleasure, couldn't agree more

[@ireneranin]

Wow very nice contend friend. Hospitality is really very important matter to every individual

[@Roozraf]

Glad you enjoyed it, thanks for the kind words

[@UrsCurt12]

Hospitality is everything and of course, having good staff and looking after those staff is key too. Hope to go to The Gramercy some time.

[@Roozraf]

well said, and yes, same here, haha

[@IssaIbrahim1]

Great definition of hospitality! I hope to make videos like this in the future!

[@Roozraf]

Best of luck in your video 🙌

[@POVCarReviews]

great insight. great motto and great way of thinking.

[@Roozraf]

Couldn't agree more!

[@claudiohabibe]

This video is simply amazing! Brilliant! Thanks for posting.

[@Roozraf]

Glad you enjoyed it!

[@fiemeafungavaka2986]

Wouu never understand Hospitality more than now in my life this is so satisfying to hear thank you for sharing this ☺️

[@Roozraf]

Glad it was of value :)

[@men_jiao]

this is the best video I have seen about hospitality, good insight.

[@Roozraf]

Glad you enjoyed it!

[@nikkiharris53]

That was a great way of putting it!

[@Roozraf]

Glad you ejoyed it

[@thomasmahler4113]

Danny, Inspirational as usual. I cannot overstate the lessons I learned at Union Square Cafe, I will carry it with me always. Thank you.

[@Roozraf]

Great to hear, thank you for kind words

[@one_2b_reckoned777]

This is so true and a fabulous reminder!

[@Roozraf]

Couldn't agree more

[@guywachs4169]

DM is a fantastic role model for people in F&B retail

[@Roozraf]

Couldn't agree more!

[@sonysaju6838]

This video was really insightful. Thank you for that.

[@Roozraf]

Thank you for watching it

[@muhammadasgharkhan2627]

Hospitaliy is a business than links the whole World very close and mutual understanding. Most of our unknown communities could able to learn good things and might for get insights conflicts to know each other value as human.

[@Roozraf]

Very good insights, thank you

[@mark.Stark16]

Unbelievable i just cant explain what serving others mean. I just know that when you love your job, your integrity, your personality then you can feel free and keep learning every single day.

[@FeliciaOktavianiSE-xe3ku]

Thanks for sharing about this 👍

[@Roozraf]

My pleasure 😊

[@joelanalmamento1945]

It's quietly great company...... i really do hope that i can work with you soon.......i have nothing to say to this person talking a lot of helpful thoughts......... thanks

[@Roozraf]

My pleasure

[@peterb8776]

No bad but just a little note about the six exmotional skills ... if you count them there is actually seven of them. I understand that math skills are not that important in hospitality so I will still give 2 [three] thumbs up to this video.

[@Roozraf]

Haha, too true!

[@b1123ap]

Six emotional skills 1. kindness 2. optimism 3. work ethic 4. curious intelligence 5. empathy 6. self awareness and integrity See. Only 6. :D

[@lishiv107]

i wish I have boss like him.....my opinion kinda the same about all the hospitality)))

[@Roozraf]

Great point, a good leader makes all the difference

[@cidapellegrini8225]

Gostaria de legenda em português... como faço?

[@Roozraf]

Sorry, not sure I understand and the translate function didn't help rreally

[@ahmedfb3047]

A GREAT MOTIVATION!

[@Roozraf]

Couldn't agree more

[@antonythomas8080]

Great stuff

[@Roozraf]

Thank you

[@manojmehra606]

Really informative video sir !!!

[@Roozraf]

Glad you got some good stuff out of it

[@elaineolviveira6875]

Que capricho 2024 I m Study English um abraço Brazil

[@fubaracollins8151]

You are Right Danny

[@Roozraf]

Compelling for sure!

[@whoseesinthedark1129]

Well talked. from Bd

[@Roozraf]

Couldn't agree more

[@patrickmartin7224]

So true!

[@Roozraf]

Most definitely!

[@celovm]

PERFECT!

[@Roozraf]

sums it up :)

[@matthewnorris203]

Niiiccee..

[@Roozraf]

Thankkkssss

[@AndreVictoriadaSilva]

He annouced six emotional skills, but listed seven, or am I wrong?

[@terry2588]

⭐️⭐️⭐️⭐️⭐️👍🏾👍🏾

[@Roozraf]

👊

[@Roozraf]

👊

[@icedrard]

Do you all think Hospitality Management is a good course? Seems boring and common to me but idk I think I prefer big name college courses. But im too afraid to shift now.

[@Roozraf]

As long as you get the education, big name or not shouldn't matter much, just do you :)

[@luciastan64]

How awesome! (Trump could learn so much!)

[@Roozraf]

Good learnings for all :)

[@RashtaEinthisB]

bro started getting philosophical

[@Roozraf]

haha, went full PHD on us

[@gossipgirl7306]

it's actually 7 skills!!!

[@Roozraf]

Do tell :)

[@katehillier1027]

Give me a great meal??’

[@Roozraf]

If you buying, sure :)

[@thesolefritonetwork6291]

FLVR ✊🏽🥑

[@Roozraf]

Ok...

[@firdaushaska949]

tes

[@Roozraf]

OK...

[@user-nk1td4zm3v]

Wanna be back to this comment 😂2030,2025😂😂😂