The BIGGEST Issue with Phoenix Automotive

LINKS! ⬇️
Repair/Exchange
docs.google.co...
FAQ
phoenixautomot...
Knowledge Base (Extended FAQ)
phoenixautomot...
Tech Appointment
docs.google.co...
Unit Passwords to Change Settings
8861 / 666888 / 1680 / 1688
Facebook Page
/ phoenixandroidradios
KZbin Channel
• Installation video: 13...
Helpful Facebook Groups
/ 1733490120193842
/ 305122265473530
Hope this helps!

[@nicholasgoldwire6556]

I was debating on getting this screen for months now. Based on the 50/50 reactions I’ve been seeing. 50% of people saying they love it and the other half having nothing but issues. I’m sure it’s a cool unit overall, but considering my fusion is my daily, I’d rather not have to deal with the possible headache. I’m glad you posted this video 🫡

[@DitoCardona]

Happy to help! That's a lot of the reasoning that went into this video, I gotta imagine a lot of the complaints/issues wouldn't be as much of a problem if the customer service aspect was more reliable and a seemingly simple issue didn't take so long to address

[@zuluhawk]

Glad to see I wasn't the only one who had these issues lol. Was just a hassle, I might try again this year but highly unlikely. I just sent mine back last year and just use my tablet now.

[@mahajie]

ive been having issues with my volume going out sometimes when i watch videos.. but when i go back to using the radio everything works fine...ive had my unit for about 3 years and thats the only issue ive had..

[@hoonetic]

The best way to contact Phoenix Automotive is through their phone support. If the initial person can't help they can schedule a video call with their technical support guy in the same day. I was impressed!

[@omijapittman7979]

I had similar A/C issues with a much more expensive Linkswell unit. Got so frustrated that I sold it because, as you mentioned, no A/C in Texas is a huge problem. Have went back to stock and looking for other solutions.

[@shibbaman2089]

Thanks for the video Dito, I ordered a unit a while ago it went bezerk was shutting off while driving etc, I got a replacement that did the same, now I'm waiting for the 3rd to ship

[@lsantos0907]

I wanted to get one of those units cause they look cool. So before spending $700 I did some research. Turns out LOTS of people have had issues with it not working properly, customer service headaches, way too long shipping times of more than 2 months and I did not want to deal with that. So thankfully I did not order one and instead got a 10 inch on eBay that so far is working perfectly, got it in 3 days for way cheaper. I had the 4 inch screen before so it’s a really good upgrade for me and now I have wireless CarPlay.

[@danielshirley5638]

That’s awesome to hear, could you share a link as I am also looking to upgrade the 4 inch screen. Thanks

[@derekzavala1879]

Can you share link?

[@johnjabbia3599]

If you take it to Best Buy and pay to have it installed, you probably wont have any issues. That is what I'm doing...

[@arsharsh3352]

Best buy do this kinda stuff?

[@CableReadyTechnoSIut]

@@arsharsh3352pretty much anywhere that installs radios will do this for you, and any decent place won’t charge too much ($150-$300)

[@LivinWith3M]

Terrible quality and horrible customer service. I’m going to make a video real soon on this company and how bad everything is when dealing with them.

[@fredericocorrea9814]

Thanks for the video. I love what you did with your fusion. It looks incredible. I liked seeing the evolution of the car in your other video. I don't trust the Tesla style screens. Too many things riding on one device.

[@garforce2]

as someone who deals in electrical and electrical problems daily it could have not been working due to a simple wire ran to the wrong pin

[@DitoCardona]

It's possible for sure, I didn't get much of a run down really just an exchange option which fortunately ended up as the best case scenario

[@michael_jullie2836]

Welp I’m here because I bought a unit from them and if worked fine for about 2 months then screen went black and now I have to deal with them to figure out the a solution these units are not cheap and I hope they don’t try to bullshit me around 🤦‍♂️.

[@Will_Bx_NYC_718]

Im sorry you’ve had so many issues with your device. I bought my Tesla Style radio from Autotrc and their customer service is a much better in my experience. Still have to contact them via email, but they reply to you within a few hours or one day. So far I haven’t had any issues with my device, amd I hope it stays that way. Also it shipped fast from Canada within 3 days.

[@pax_6.05]

Litterally had and have the same issue with the shipping and customer services they would not tell me anything and kept giving me the go around over emails been 2 months now and still haven’t gotten anything.

[@mikeucf10]

I have the px6 for my ram! My screen will change radio stations, force close apps open up random apps all randomly. I’ve called numerous times and they have given me software updates but nothing works. Half the time they don’t call back … heard of any fix for these issues?

[@dylanlynch8249]

Just bought this about two days ago and I am waiting for it to come in. I chose to not retain the OEM host. Do this make it easier to install? I currently have the 4 inch screen. Also love the videos man.

[@DitoCardona]

Thanks man! I believe its just more wires from what I was able to put together

[@eptdy]

Sounds like you're better off saving money and getting the unit off of Alibaba. Basically the same thing just a resold.

[@bxodyssey]

Great vid (as always). How has it been since? Any more issues?

[@dangelogordon1423]

I have a constant power pull on my screen. Do you have that issue too?

[@miguelpatricio1224]

My question to those who own this screen. Is it worth buying it. Or no?

[@sugarprobe]

I’ve got the px6. Everything for the most part works great. But the mic for phone calls isn’t working right and people can’t really hear me

[@neil9278]

ordered mine a couple weeks ago, and a few days ago they told me it will be more than two months because they’re making a new model now. really sucks but do you think it’s worth the wait?

[@dylanlynch8249]

just ordered mine and they told me it should be shipped in 5-15 days but judging by everyone else’s experience I don’t think that will be the case lol

[@neil9278]

@@dylanlynch8249 yeah they told me a couple of days then switched to a couple months

[@DitoCardona]

My main question would be what they mean by new, because if it's software then probably so. My biggest note would just be to keep tabs on it, make sure two months doesn't become three and so on. If you're good with your car as is then 2 months is somewhat reasonable but not really more than that

[@Teamhernandez_]

Is there an Audio Delay when watching KZbin or Netflix? And with Bluetooth?

[@jamalwilliams864]

Stupid question but was there a way to change the vehicle that displayed on the screen above the temperature control

[@jrbro4280]

Yes

[@user-rm9sn1un3k]

Are we sure most issues are not due to improper dyi installs??😂

[@freew0o0orld]

Can you send me the software update file ? Because I am having an issue with the AC which is the right side is colder than the left side and it take about 15 minutes to become colder

[@user-mp8jf9bj7r]

Hey is it possible for you to send me the firmware update you got? Thanks again for the videos helped me alot with my install the other day!

[@Skyautovision-AuCAR]

We would like to invite you to review our T-style ford fusion. How do I contact you?

[@operationbs7610]

Lol ill just stick with stock great video though

[@user-mp8jf9bj7r]

Hey is it possible for you to give me the firmware update? also thank you for these videos helped me out so much for my install I did the other day!

[@LevelingUp265]

Subscribing. Will this work for a 2016 Ford Fusion SE?

[@Pioneerrvtravels]

It should. I have one in my 2015 fusion

[@315m9]

"just a disclaimer im not bashing on pheonix automotive" proceeds to bash on pheonix automotive for eighteen minutes

[@youcainthandlethetruth]

Love your vids

[@Xxblackreaper6Xx]

Where u get the brackets from

[@0397rb]

I just got one

[@1DrunkSocialite]

Seem like they sent the wrong unit for your car from the beginning 😂

[@DitoCardona]

Bro that’s what I was thinking! But it worked just enough for me to figure it was all good and then with the new one even better so 🤷🏻‍♂️

[@alexclarke3025]

I’m here with Audio problems 😅

[@davareisrandleman6998]

Do you still have control of the steering control working with the screen

[@Gorilla-_-Gaming]

My audio, even with PRV speakers, amplifiers and subwoofers. Still sounds terrible. Turns out some of these units reuse the factory radio, just gives you a new interface. Changing to a Stinger radio pretty soon.

[@theoisaac9948]

👍 👍

[@kingshadd]

Look like its a bug