The Cruise - Season 1 Episode 3

[@Alexe829]

Herbert is outstanding. He has all of the professional and personal qualities that makes him number 1 . And a memorable person. That's worth a lot for the company in repeat business. It wouldn't be my first choice of holiday but nice to see ppl enjoying themselves. Timothy needs tone it down a notch. Groups, large groups need to feel they're being treated seriously in professional manner. It's their cruise, not his!! LoL Sorry Timothy.. just my opinion. Good luck to all!

[@familyocean]

Herbert the Hugger- I love it

[@1mama402]

Timothy and Herbert are great!

[@jazzycat9738]

Don't know why Herbert is apologizing to these passengers, he didn't lose the bags; the airlines did

[@twp3]

He's apologizing as an expression of sympathy to the inconvenience being experienced by the passenger. True, it's not his fault, nor the fault of Princess but as a matter of courtesy and sympathy.

[@lorenekaufmann491]

Exactly. My luggage was lost by the airline. Holland America was amazing in finding it. Not once did I blame them. I realize this story isn’t about Hal before someone mentions it.

[@PJL7095]

It’s a form of respect as well as showing class. Simple as that.

[@effkay3691]

Obviously cats don’t know the difference between ‘sorry’ and ‘I apologise’.

[@DanGonzalesDenver]

If you purchase airfare thru Princess there is an expectation Princess takes responsibility for it and in the event of flight delays etc you will be taken care of. Yes I know that makes no sense but it's the justification Princess gives for trying to sell you flights.

[@CowGirlKat8691]

Sailed on the Regal. Was a great cruise. We have never had our flight to the ports ever go well. Not ONE has been a slide by & get there all calm. It's always wrong airport, late flights, slamming on the brakes just before take off & flying the day after the shooting in Ft Lauderdale. (that was the wrong airport one in TX). But when we get on board, it's all just a big sigh of relief & let's relax & be taken care of for the next 21 daya & get our SMILES on!💗💗

[@BeaverOwl]

Cowgirl Kat I hear you! For me it’s the opposite. Always problems getting home. But yeah.i always start to really relax when I’m on-board!

[@willgaukler8979]

...and day onboard is a wonderful day ....right ?..get packing down to carry on if you could...wear same clothes twice...it isn't like your gonna see these folks again next week...

[@cruisecrazy7066]

When delivering lost luggage, Herbert doesn't want a hug. He wants a TIP.

[@soniacattley1186]

Those comments from the people in the chefs table is enough for me not to do this. They sound soo snobby.

[@sherikennedy4117]

this is why i cruise ncl. you do not have this issue. you dress as you wish. not many wear gowns. lol. try it...

[@adamd6648]

@@sherikennedy4117 Exactly lol

[@lorenekaufmann491]

I’ve done it before albeit not the one with the curtain of light. It’s completely overrated. Before you go you must go for an interview it’s ridiculous.

[@keith6400]

I do not think they were actually serious.

[@cruisecrazy7066]

Hey....I LIKE to be snobby. I am a snob. LOL

[@cruisecrazy7066]

I no longer bring luggage. Just carry - on. As an Elite on Princess, I get free, unlimited laundry and dry cleaning, so I do laundry every 2 days. In place of a tuxedo, I bring a silk formal gown from China. Rolls up tiny. Thank you, Princess.

[@areguapiri]

I hate seeing people having to work under so much pressure. It is completely unnecessary.

[@melissastreet9416]

I don't understand, the airlines lost the luggage, not the cruise line.

[@twp3]

The representative of the company "at the end of the chain" so to speak is the one that has to do all the work to try and accommodate the passenger and to "right the wrong" that the customer (cruiser) has received. At this point, who caused the problem is not the point, the point is that the problem has occurred and it needs to be fixed. The cruiser needs to feel assured that the cruise line is doing everything they can to solve the problem that has occurred. That is done by keeping the passenger informed of what's going on and making sure that the cruise line is doing their all. Tom

[@keith6400]

Some passengers may have bought the airfare through the cruise line EZ air programme, The cruise line will always try to sort things out for their passengers.

[@DanGonzalesDenver]

If you purchase airfare thru Princess there is an expectation Princess takes responsibility for it and in the event of flight delays etc you will be taken care of. Yes I know that makes no sense but it's the justification Princess gives for trying to sell you flights.

[@Cruise_227]

@@twp3 Correct however lost luggage is a problem that has been prevalent for years, and any reasonable adult should be cognizant to the risks of flying and checking your luggage knowing you are embarking on a cruise. In the video some of them weren't even smart enough to being a carry on with a couple days clothes in them...that's not even close to smart. I always travel with a midsize carry on on all of my cruises. It's common sense..and should be for someone dropping $3,000 - $10,000 on a cruise.

[@tammydriver5759]

I'd only go on a totally casual cruise.

[@Thisistrulyoddtv_Mark]

Well you wouldn’t have known the passenger was in same clothes three days without her saying she had been in the clothes three days as I thought she look glamorous

[@romeokilo4800]

Hello Sir Would like to sail on your cruise ship . I have my stcw basic safety medical cert and coc dwr. Yòur vessel is a master piece vessel.

[@cruisecrazy7066]

What ??