When I graduated high school in 2002, as a graduation gift my dad got me a Dell Dimension tower for my upcoming college term. You best believe as soon as I unwrapped it and the Dell logo on the box was uncovered, my grandpa, always the comedian, shouted, "Dude, you just got a Dell!"
@jasonbowman95214 жыл бұрын
My Frankenstein computer is very old and made of many different computer parts. It has a cd/dvd rom, a Dell monitor, logitech speakers I believe. They are very small but can blast new videos better then older ones for some reason. The tower is a little newer but some of the USB ports require plug in adapter thingies. The cheap wireless mouse is the newest part. Got it for $12 bucks.
@detenatron.36084 жыл бұрын
@@jasonbowman9521 a man of culture I see
@Gwmcmi023 жыл бұрын
Same graduation year, same graduation gift.
@_SYDGAMING_3 жыл бұрын
Your gramps sounds like a true legend.
@Senhordaverdadeabsol3 жыл бұрын
Grandpa awesome
@ethanrussow92626 жыл бұрын
Why not title this video "What the Dell happened?"
@TupacsStepSisterlocoman6 жыл бұрын
I shouldn't be laughing
@jeremybrown96116 жыл бұрын
LMAO good one bruh
@emcsquare626 жыл бұрын
Good one "Dude!"
@jaybird-83116 жыл бұрын
Bananaana da da da Dunna dunna
@HPTeguh6 жыл бұрын
Smart title. But this kind of title might confuse people who doesn't speak english on daily basis
@CZsWorld6 жыл бұрын
I feel bad for Dell. In 2010 they came out with a 5" phablet called Dell Streak. Nobody bought it and critics said it was too big. Fast forward to 2015 and now EVERYONE is using phones at or near 5", while people consider phablets to be 6" to 8"and they are also pretty popular. Dell was ahead of it's time.
@AirLancer6 жыл бұрын
Just goes to show that nobody really knows what they want.
@wclifton968gameplaystutorials6 жыл бұрын
wasn't it running windows phone 7? maybe that has something to do with it. it caused Dell to leave the phone market like when HP left the phone market in 2016 after the Elite X3 didn't sell well running windows 10 Mobile
@TupacsStepSisterlocoman6 жыл бұрын
not really related but dells old mobile software sucks really bad
@insanecarpatian56586 жыл бұрын
No, It was running Android with will Dell interface on top. I remember the reviewers saying "you will look ridiculous with this thing near your face" and then in 2011 Samsung Note is introduced and becomes a big hit.
@jeremybrown96116 жыл бұрын
@@insanecarpatian5658 LMAO yep
@oldisbest4704 жыл бұрын
Just imagine being Michael Dell's roommate in college, watching him make $6 million in sales in his first year in college. He was probably like, "bruh."
@deandupont55033 жыл бұрын
And hopefully the roommate also said, "Yeah, the fuckin' pizza is on you until the end of the semester."
@Jjvic693 жыл бұрын
I would have honestly taken that insider info and bought my tuitions worth in stocks or something. Or if they were cool I would have just asked for a Job
@jonsick4453 жыл бұрын
@@deandupont5503 LOL. You don't get rich by buying a lot of pizza for people just because you're making bank. MD likely had no friends in college that knew he was making that money. If he did, they would have been on him day and night to scrounge for sure.
@carldrogo94923 жыл бұрын
Probably got him lots of coochie.
@CoasterMan13Official2 жыл бұрын
Anyone who is rich now is either ancient or has inheritance money from their daddy.
@AmbuBadger4 жыл бұрын
I remember when their ad guy got busted for smoking pot and the running joke became, “Dude, you’re getting a cell!”
@KameraShy4 жыл бұрын
And now, it's legal. He would get an endorsement deal.
@lwoodt13 жыл бұрын
HAHAHA
@speedracer19453 жыл бұрын
@@KameraShy not in Florida, thanks a chitty governor. Medical yeah but it costs more than a a street corner.
@lancecharley88223 жыл бұрын
i remember that
@tomcorwine30913 жыл бұрын
I was shocked when I found out that guy smoked weed. Joking.
@DavidKowalski3 жыл бұрын
It's just one anecdote, but when I recently ordered a Dell online, the sales rep emailed me a highly inaccurate transcript of our dialogue, the computer I received was defective, and the tech support person was shockingly ignorant. I had no choice but to return the computer and buy a different brand. Dude, I didn't get a Dell.
@BungieStudios3 жыл бұрын
Dude didn't get his sale. lol
@aurakille21483 жыл бұрын
Im guessing you got an Indian sales rep that is only there to sell you software and warranty you don't need?
@DavidKowalski3 жыл бұрын
@@aurakille2148 I forget what the sales rep tried to sell me, though he was Indian and probably tried to sell me software and a warranty. I just distinctly remember that the supposed transcript of our conversation that he emailed me had nothing to do with what we actually discussed.
@BungieStudios3 жыл бұрын
@@DavidKowalski Probably sent you someone else's on accident.
@DavidKowalski3 жыл бұрын
@@BungieStudios That was my first thought, even though the dialogue was about the precise model I was looking at. Whatever the case, I considered it just one of a string of errors/problems I experienced trying to buy from Dell.
@uncool135 жыл бұрын
Remember Gateway in the cow print boxes?
@fjames2085 жыл бұрын
True, my only compu..gateway desktop
@adamd.35655 жыл бұрын
That image actually popped into my head at the start of this video, even before the classic Dell commercials did.
@fjames2085 жыл бұрын
True, its been 12 years..2006
@Tam51155 жыл бұрын
I had two of them. They both still work, Just too outdated but a good product in my experience
@NicholasChorba5 жыл бұрын
Need a gateway video
@heroicicons3 жыл бұрын
I was a retail sales manager for Dell back in 2005-2006ish. The fact that when customers, and employees, had to call for support they had outrageous wait times and could barely understand the outsourced personnel definitely contributed to people's reluctance to buy Dell.
@ohnaw2232 жыл бұрын
I was born in 2005 🤣🥲🥲🥲
@wakeupuk38602 жыл бұрын
Robert your political correct comment "could barely understand the outsourced personnel" and this KZbin "poor customer support" is so typical of every one now being more concerned about being racist than stating the facts. Which is DELL outsourcing to Indian IT service support centers where both accent and cultural forms of speaking was the problem. Such as "The problem being is the problem which I am understanding to your problem is being the problem which I will now ascertain the problem I now wish you describe your problem to me ". I know this because I once both trained for DELL and for Microsoft as a senior MCT and both companies in the desire to make more profit chose to employ Indians and and fly them in to England to be trained on DELL products. What I and several fellow contracted IT Trainers employed to bring them up to speed that most of them had been sent by Indian recruitment agencies in mainly Delphi most could not really speak English and openly boasted to each other the bribes they paid to get into DELL. Their accent and form of speaking made it hard for us Trainers to understand what they weer saying. We alos very quickly realize they had lied or supplied fake qualifications about their IT skills which were virtually zero. I had to stop one opening up a DELL because he wanted to sit some where else which was not near a electrical socket as he wanted to put batteries in it would work and he was poking about the circuit board with his hands and it was still live. It was a total farce and my self and eight other trainers all free-lancers ended our contracts because there was no made we were going to meet the Microsoft MCSE exams that DELL had set fro them to pass to become a DELL Service Technicians plus what we weer being paid for. The solution by DELL was to contact agencies in the UK and Indian and hire Indian IT Trainers and even though I cannot vouch as being true (which all the above is) apparently a special deal was done with Microsoft that qualification would be given not on the basis of passing the MCSE exams but attendance only. I went abroad for a few years and came back to the UK to retire, on needing a new PC I considered getting a DELL as for the price they were good PCs. I rung up DELL UK to find both sales and PC support weer all Indian based and have to say, it was atrocious and because I was spending so much time saying "Pardon" I gave up and went elsewhere.
@fgb3126 Жыл бұрын
@@wakeupuk3860 Me too. It was ridiculous. And this was as a Dell customer, buying a new one. I checked out HP customer service and they had English as first language people. I thanked them for knowing English.
@fgb3126 Жыл бұрын
How much money did Dell save to do this? Did they ever do a cost comparison? Cost of English speakers vs. Los of Sales?
@Commenter8396 жыл бұрын
I didn't even realize Dell had a decline. I'm watching this on my Dell Inspiron.
@bilibiliism6 жыл бұрын
Dell declined from their heyday but its still going strong, just not as good as they used to be.
@PaperRaines6 жыл бұрын
I believe him about HP. I've had my laptop since 2013 and it's still running like a horse with Windows 10
@safetytfh6 жыл бұрын
they had a few really bad years around 2004. One thing not covered was their terrible BTX form factor that was incompatible with almost anything 3rd party, and ordinary looking power supplies with standard connectors but switched up pin-outs. Put a dell PSU from that era into another PC and you fry it, put a standard PSU in a dell and you fry it. All those round-ish grey on black machines were chock full of unreliable proprietary shit too The guy who replaced Michael Dell made a clownshow out of Dell
@PaperRaines6 жыл бұрын
@@safetytfh Get 'em! 😂😂💪
@hummingvoid78246 жыл бұрын
I'm suprised when he said that Dell had bad customer service, since I heard that Dell has quite good service.
@PowahSlapEntertainmint6 жыл бұрын
The rise of company man.
@Kenxclout6 жыл бұрын
PowahSlap Entertainmint aye you that dude that commented on The Today I Found Out video. You like flat soda I can’t fuck with you
@markwarrenhickey6 жыл бұрын
500k spacial
@Kenxclout6 жыл бұрын
Twenty Vue thats what im saying!
@MrSamas136 жыл бұрын
And fall
@flamer88gt616 жыл бұрын
PowahSlap Entertainmint why you copy Justin Y. ?
@twinturbo34614 жыл бұрын
I remember working for Dell back in 2004 - 2007.. they started me at 33k / year for taking calls on the phone.. over the course of 2 yrs I was given some raises and bonus but they were small.. after a certain point they just stopped .. I worked for almost 2 yrs with no raise in pay and they would literally bring in people that used to work at McDonald's, put them in some 4 week fast paced training course, and then land them on the phones, I ended up training a good chunk of them because they had no idea how to troubleshoot or diagnose hardware problems. Anyone can read a script but walking a 70 yr old over the phone into reinstalling Windows XP or swapping out a hard drive you gotta be somewhat savvy with people.
@shanewilson7994 Жыл бұрын
Yup, I'm in house tech support at the company I work for, and the job is pretty easy, but communication skills and an understanding of what is going on is a must because a lot of the time I'm helping someone fix something who doesn't own a computer at home, and has no idea what they are doing. So you have to translate from geek to English, as I call it.
@satnififu5 жыл бұрын
I suggest we bring back the "You're getting a Dell" meme
@Victor-fp2hn5 жыл бұрын
Santiago Finamore a meme before memes
@Pouzdraken4 жыл бұрын
We can
@embercoral4 жыл бұрын
@@Victor-fp2hn More like a meme before internet memes. Memes in general have existed long before the internet. Just think about that weird S symbol so many kids in multiple schools learned how to draw with seemingly no explanation as to where it came from.
@quantum_vortex_4 жыл бұрын
embercoral yeah! my friends dad said he remembered seeing people drawing it!
@LarsonFilms24 жыл бұрын
@embercoral It was called "The Universal S."
@sauerkrautjr3 жыл бұрын
I must be living in an alternate universe. I remember everyone in grad school having either a Dell XPS or a MacBook. HP a distant third. This was 2017-2020. Had no idea Dell was having issues...
@locolalo13643 жыл бұрын
You're not. Dell rose in 90s peaked mid 2000s, declined and up to recently 2018- now Dell is back on the rise.. I also found this video odd
@alpacamale29093 жыл бұрын
this video is shit
@LKonstantina9153 жыл бұрын
no people hate dell because their computer systems are full of bloatware, their customer service is just THE WORST and have been proven to underperform in a lot of cases because of bad cooling solutions and blaotware. Many tech and non tech youtubers have been complaining about dell for years now.
@sauerkrautjr3 жыл бұрын
@@LKonstantina915 huh. Didn't know that. Aside from an old ThinkPad, what's a better option these days? Also, wouldn't bloatware just be an OS problem?
@JesusLopez-un6mw3 жыл бұрын
@@sauerkrautjr ??? Dude, Do you know what bloatware is? Bloatware are independent pieces of software or utilities that are installed by the manufacturer of the PC. Windows as an OS is just a plain vanilla OS but manufacturers will add those “bonus utilities “ to make your life easier but many of them are unnecessary and they are called bloatware because they take space up in your hard drive and a bunch of them load with Windows taking up precious chunks of RAM. You can delete them all except for the ones that come directly from the manufacturer and even some of those are not necessary. With Windows evolution you hardly need any of them because there is driver support on Windows for almost everything. Smart phones come with them too including iPhones and Android. So the OS is a necessity by itself, everything els could be bloatware except your personally installed software.
@atlys2585 жыл бұрын
My friends and I also said "Dude! You're getting a Dell!"
@seacue6155 жыл бұрын
Dude. You're getting a Dell! Ahahahahahahhahahhahahahahhaha!
@Pouzdraken4 жыл бұрын
Honestly this just feels like a meme made out of marketing campaigns... kinda like what we have now
@RyanSmith-hi2nv3 жыл бұрын
My parents bought a Dell back in like 2002/2003, and it was such an amazing computer compared to what we had before. I still have and occasionally use the monitor for it. We named it, "Dude, it's our Dell."
@oosha20002 жыл бұрын
Nice one
@robynhighart20266 жыл бұрын
They have very poor marketing. I don't remember the last time I saw a Dell ad
@Hanapetals5 жыл бұрын
Robyn Highart they started switching primarily into supplying corporations instead of consumers, like ibm. So these days they mainly market to Fortune 500 companies and the like
@javiercs0065 жыл бұрын
@@Hanapetals Yeah, my workplace still largely relies on Dell computers.
@colingznetwork7815 жыл бұрын
Robyn Highart 2009
@RaveN_EDM5 жыл бұрын
Saw a gaming laptop ad once
@abbycollins5 жыл бұрын
You don't remember their cover of lollipop?
@Kenxclout6 жыл бұрын
First time I watched porn was on a dell.
@fizzy47426 жыл бұрын
Ken Fulton {Baby Elder} brilliant
@jeffphillips17986 жыл бұрын
The first time I watched Adele was on a porn.
@alexsaab80896 жыл бұрын
Mine was an iPod
@serialdrunkdriver6 жыл бұрын
Ken Fulton {Baby Elder} same here i was ten :')
@tk02086 жыл бұрын
Mine was on an iPhone
@johnhoo67076 жыл бұрын
Back in like 2010, I worked in Malaysia. We used Dell computers, and a new one was delivered missing one of the locking screws for the motherboard's VGA port. I called Dell, and they said they'll send a screw. Imagine my surprise when in 2 days time, a DELL EMPLOYEE showed up at our door, with a whole new motherboard. Not a screw. This guy had driven from 3 states away (2 hours), motherboard in hand, to replace the motherboard, because a screw was missing. Color me impressed.
@pcdispatch6 жыл бұрын
Lenovo has service like this in 2018 (in Europe).
@Doggieman1111 Жыл бұрын
The accounting scandal, which you "didn't want to talk about," was very important because it showed that the company wasn't doing nearly as well as it wanted Wall Street to think.
@advancetotabletop53285 жыл бұрын
Maybe a video explaining how HP took over Dell's market? Thanks for the vid!
@fjames2085 жыл бұрын
True, why hp become number one, l got a calculador not a compu..ho
@haroldswick99622 жыл бұрын
I think he did they bought Compact.
@JamesgnuoY12 жыл бұрын
HP had to split, now it is HP for the client side (I wonder if they are throwing their shitty printers into their PC numbers), and they have HPE for datacenter sales, which is also crap as well.
@CoasterMan13Official2 жыл бұрын
Actually, HP is a lot worse than Dell. I had a Stream 14 that I had used for a year for some light video editing and a bit of web browsing. That white dog turd they called a computer was so bad, I ended up using a Dell and didn't have to deal with those issues after all of that.
@Blandco6 жыл бұрын
What the Dell happened?
@Ubu9876 жыл бұрын
Your sarcasm was so funny that I forgot to laugh. I never forget to laugh, but this once I did.
@Ubu9876 жыл бұрын
That Dellt with him!
@ProjectKerygma6 жыл бұрын
Customers got wise on computer prices and then moved on to alternatives
@leemaxwell19126 жыл бұрын
Remember, Dell is in the details.
@spiritobscura6 жыл бұрын
Hahahaha best one.
@jeromepierce2315 Жыл бұрын
About 20 years ago, my grade school class saw the dude you’re getting a dell guy on a field trip at an aquarium. We chased him down, and tried to get him to say the phrase. He ran away. Poor guy, he probably couldn’t go out anywhere in public lol
@JT-rq7nt6 жыл бұрын
Forget Dell. I want to know what happened to GATEWAY.
@zxKAOS16 жыл бұрын
People liked their computer arriving in a "cow box".... but apparently, that was about it.
@stardude20066 жыл бұрын
J T Skateway
@32BitLink6 жыл бұрын
gateway bought e machines Acer bought gateway that why Acer makes cheap computer all because of e machines
@uhnimates6 жыл бұрын
I miss gateway. They make good cheap-ish prebuilts.
@stardude20066 жыл бұрын
32 bit link All windows PCs are cheap In quality mostly.
@kennethsorrells6 жыл бұрын
Why didn't you include their huge push towards commercial computing? You also didn't mention Alienware. These are Dells biggest departments that still manufacture and service pcs
@SpeakerFan6 жыл бұрын
Forget alienware the XPS brands and their latitude lines are big sellers
@evilbred9746 жыл бұрын
Because in the grand scheme of things they aren't really a computer sales company anymore. As much as you think they make money off selling Alienware computers, it's peanuts compared to their commercial services (ie datacenter support) side.
@TheRoflcopter846 жыл бұрын
Alienware is complete dogshit. I can’t believe I sold my Asus ROG for one. Worst mistake in recent memory.
@NightSociety6 жыл бұрын
Wrong. There's only a few audience that uses PC as Gaming not worth mention, plus there are abundance of other makers as well as self-built enthusiasts.
@emp0rizzle6 жыл бұрын
@Mc Fireballs nailed it... I'm no fan of Dell but when you're basically relegating your desktop PC business (which is in decade long decline) to focus on upward market trends = decline?
@GrnArrow09211 ай бұрын
My first computer was a Dell Dimension 4600 that I ordered in 2004. It was a great machine and I never had any problems with it. It could do just about anything I wanted with it at the time. It was such a good machine that I ordered a replacement six years later because the Dimension became obsolete. My second computer was a Dell Studio XPS 9100. When fully upgraded, it was a beast of a machine. What turned me off of Dell was their customer service. They outsourced it overseas and that's where their customer service went to crap. I liked that for a time, Dell had customer service representatives that could actually speak English, not half English speaking people located in India. They would probably still have me as a customer if they kept their customer service department here in the US where it belongs.
@dominick2536 жыл бұрын
My business class is loving your videos!
@giovanniherrera60376 жыл бұрын
Professor or student ?
@Matt-pi2vc6 жыл бұрын
dominick253 you are a cool teacher for showing your students these videos.
@TheFaizParadise6 жыл бұрын
Cool teacher!
@dominick2536 жыл бұрын
@@giovanniherrera6037 student
@arnoldcloer94535 жыл бұрын
Yall remember when the Dell kid got caught with cocaine? Haven't seen him since
@JaredDoyle764 жыл бұрын
Dude, he went to jail..
@Hillers624 жыл бұрын
It was marijuana...he was accused of buying a bag of marijuana in 2003, so Dell terminated his role, and he was blacklisted from acting...today he can only find minor roles...
@robertfolkner92534 жыл бұрын
Hillers62 +And Dell denied that that was the reason.
@Crazdor4 жыл бұрын
kzbin.info/www/bejne/a56veH2prc12fs0 Here you go.
@jasonbowman95214 жыл бұрын
ooops. I thought it was just a lil' pot. Oh well he got fired over a lil' coke. lol.
@skoopsro76566 жыл бұрын
They fired the guy who said "dude, your getting a DELL"
@rustyshackelford87696 жыл бұрын
Named Ben Curtis, He got arrested in 2003 for having marijuana. I hope the cop said, "Dude, you're goin' to jail".
@fish94686 жыл бұрын
@@rustyshackelford8769 'dude, you're getting a cell!'
@EricFarmer016 жыл бұрын
They ruined his life because he chose to use a plant that some turds say is illegal.
@TheBeaver506 жыл бұрын
Marijuana causes hallucinations and is more addictive than cocaine . ive seen a lot of lives ruined over that " Plant " .
@CrowdfundingHell6 жыл бұрын
A widely assumed reason, but not true as Snopes discovered. See: www.snopes.com/fact-check/dude-youre-getting-the-boot/
@8BitSamurai3 жыл бұрын
Gotta say that I recently bought a Dell monitor and it’s both a fantastic display and was a wonderful value.
@khaimk4r4su2 жыл бұрын
i watched this video on a Dell monitor :D
@Kasper7026 жыл бұрын
You totally glossed over that Dell has the most market share for enterprise hardware and servers
@caseyrunnells89676 жыл бұрын
Yep, Dell is huge in the IT space. Bigger than HPE even. They also own VMware which is a pretty significant IT technology as well.
@companyman1146 жыл бұрын
It's addressed toward the end.
@drone_video98496 жыл бұрын
Company Man - you kinda addressed it, but it was a very light addressing of it.... I think it would have been more interesting to get more details about the EMC acquisition / VMware as those two company are more interesting that dells origin story.
@companyman1146 жыл бұрын
I agree it was light. I guess personally I found it a little less interesting, plus the video was meant to focus on the decline.
@drone_video98496 жыл бұрын
No issues - I don't find the desktop business interesting - I don't think the manufactures do either - its very low profit. Alienware would have been interesting as a gaming platform. What's also probably more what I expected from your channel would be about the way Dell structured its deal to buy EMC/VMware, and how its going 'public' again. There is tons of what I expect is very interesting in that setup if you can get good information on it... But overall I enjoy your videos, just wanted you to know that too!
@anton33206 жыл бұрын
"From 2003 to 2005 Dell shipped 11.8 million PCs with a known defect but chose not to fully disclose the situation to all of its customers" (faulty capacitors). They lost the trust of the public, especially business users.
@ReCkLeSsErr0r5 жыл бұрын
Ah yes, the capacitor plague.
@mrdumbfellow9275 жыл бұрын
Almost every PC maker had bad caps during that period. I remember having to do warranty claims for hundreds of HP machines as well
@antoniogallego62335 жыл бұрын
Oh, yes, i remember the capacitor plage... : ) At this time, i was Dell field technician for servers. I had changed lots of server motherboards with bad capacitors. All defective motherboards with chinese capacitors. All motherboards were returned to Dells factory for refurbishing with good capacitors. Hp also had the same capacitor problems.
@andrew_koala29745 жыл бұрын
@ Anton Eitsah The faulty capacitors was not the fault of DELL. The Capacitor plague as it became know as was the result of the theft form Rubicon, the formula for low ESR Capacitors using a water based Electrolyte. However the manufacturers who used the stolen formula were not aware that there were other 'Secret' ingredients in the formula, ingredients that were not included in the 'cloned capacitors' thus by this reason the capacitors (other than the genuine RUBICON manufacture) were flawed by design as a result of an incomplete formulated electrolyte. As it is common for any manufacturer to buy components at the lowest price, the 'less expensive' clones were used rather than the RUBICON brand. Such errors are common when cost of manufacture is more important than Quality (which obviously adds to the manufactured cost)
@azzajohnson21235 жыл бұрын
Cap plague is still a thing, just not as bad.
@psherod6 жыл бұрын
what happened to gateway computers ?
@volvo096 жыл бұрын
I loved gateway.... The early days of everyone rushing to get a home pc and they got attention with the cow box on the doorstep ads. I was sad when they went to crap.
@wclifton968gameplaystutorials6 жыл бұрын
Gateway purchased eMachines then Gateway was purchased by Acer who also purchased Packard Bell and then later decided to discontinue the eMachines brand and only use the Gateway brand as low end machines in north America and the Packard Bell brand for low end machines in anywhere but north America
@ShadowBlazer30006 жыл бұрын
I had a Gateway for a few years and it served me well.
@Gungho736 жыл бұрын
The thing that was cool about Gateway was they tried to be their own box stores for a time, so you could get legitimate direct help with any problems. They seemed to come and go very quickly both in my town and in quality...
@chadly13376 жыл бұрын
and the Netscape browser!
@swisskristin12 Жыл бұрын
Weird. Dell has had basically the same exact market share of computers for 25 years. A model of consistency actually.
@ChapmanFilms6 жыл бұрын
I remember calling tech support for Dell back in 05 and I could not understand one person over the phone. Tech support was over in India. Nightmare call. They never fixed what I called for I fixed it myself. I will admit that old computer from 2001 still going strong even though it's outdated
@stevebragg42566 жыл бұрын
India for IT support is almost everywhere these days.
@SetariM6 жыл бұрын
I got a new alienware laptop and had internet issues and called them and I could not understand them for the life of me. It was ridiculous. Ended up just fixing the problem myself.
@abloogywoogywoo6 жыл бұрын
Its great when you outsource to people who can't speak English.
@blade88006 жыл бұрын
@@abloogywoogywoo these companies maximize profits. So they outsource to India for cheap customer service.
@BattleOverride8566 жыл бұрын
Try being an onsite tech for Dell and you end up speaking to them to just order parts while onsite to fix something and the shit they sent has nothing to do with the problem. The tech support for techs are the same people that customers talked to just to get me out there. They run the same script on Dell techs and its fucking crazy. I ended up quitting in three months.
@thoughtful_criticiser5 жыл бұрын
HP took the largest share by acquiring Compaq. Dell's PCs may not be great anymore but there servers, especially rack mounted, are great.
@noneya932 Жыл бұрын
HP had to do something because their computers were old technology until they acquired Compaq. Compaq was the best computer on the market at their time. If HP had not purchased Compaq when they did, they would have ended like Gateway.
@picklerix6162 Жыл бұрын
HP acquired Compaq for business desktops, laptops, and servers. HP got rid of the Compaq consumer division and laid off a lot of those people. After the merger, Compaq employees’ suspicions were confirmed. Intel was screwing Compaq on pricing for CPU’s and Chipsets. So, if you want to know why Compaq went downhill, Compaq upper management was letting Intel run Compaq and it only benefited Intel.
@paulgreene99972 жыл бұрын
I went for a work related trip to Austin in the early 2000s. On a spare afternoon, my co-worker and I drove up to the Dell campus a little ways north of Austin to just look around. There was 7 or 8 office buildings on the campus. It was rather remarkable to think that only about 15 years prior, this guy was selling PCs out of his college dorm room. (edit) I think I would disagree that Dell has "declined". Maybe they sell less consumer PCs, but in the government market, Dell, together with HP, are the king of vendors, and one of the biggest tech companies in the entire world. The title of this video "The Decline of Dell: what happened?" sounds like it's a company headed towards extinction, which isn't even remotely the case.
@Firestorm29006 жыл бұрын
To add to your video, another reason why Dell probably did so well back then but not today was because how fast computers were changing back then compared to today. Back then, it didn't take very long for some new faster products to come out that had been significantly better than before. In today's world, you could really get away with running stuff around 6 years ago and not have too many issues. Right now I'm running a computer that's probably close to 9 years old (minus the video card, that's about 7 years old) and still play most games ok and do what I want. You'd have a really hard time doing that back when Dell was in it's heyday.
@kevinparsley68066 жыл бұрын
less to do with that and more todo with the fact most of those people were first time buyers - for the entire period of growth.
@stevek88296 жыл бұрын
More first time buyers but the replacement market was huge. Now the product life cycle is longer.
@wessonsmithjr.62576 жыл бұрын
Very True. I am still using a Mac Pro early 2008, that's 10 yrs old. I have upgraded the hard drives and video card. But the core computer still runs great. Back in the day I would upgrade my computer every 2 years. Same goes with iPhone. The only reason I upgraded to the iPhone 8 from my iPhone 6 is that I accidently put the 6 through a washer cycle. Otherwise I will still be rocking the iPhone 6.
@OspreyFlyer6 жыл бұрын
Firestorm2900 I bought consumer and business computers and peripherals beginning in 1980s. Best way to describe it was you were jumping off a moving train regarding technological performance.
@hellinterface67216 жыл бұрын
I use a dell computer with pfsense installed and a wireless NIC instead of a shitty overpriced consumer wifi router. It has 10x the processing power, 10x the RAM, 10x the customization, 10x the extensibility and 10x the flexibility. I think it's more about the consumer market and people with little to no knowledge of computing at the same time wanting easy shit and are also willing to pay more for it. Maybe I'm just be cynical kek. Maybe not.
@riotsprotests20704 жыл бұрын
I had a friend named Del, we would harass him endlessly with that joke.
@aurenkleige4 жыл бұрын
Female ShitPoster Nice hat.
@robertfolkner92534 жыл бұрын
“Del, you’re getting a Dude!” I’ll show myself out.
@burtfurt19954 жыл бұрын
Del Griffith?
@squidzo1d3 жыл бұрын
“had”
@frozenturbo86233 жыл бұрын
@Modding Error I think so
@RobertNuno Жыл бұрын
When a company says "We need to maximize profits for our share holders". Their quality suffers. Same thing happened to Compaq.
@sejejo75654 жыл бұрын
Also, that kid lost his contract for drug possession. That probably had something to do with the early decline too
@k.g.alatore3553 жыл бұрын
Yeah, even in the early 2000s people by and large were offended by drug laws and corporate policies.
@lancecharley88223 жыл бұрын
i remember when that happened
@loric55745 жыл бұрын
I loved Dell at first. I had 2 or 3 Dell's and loved them. Then I got a real lemon and dealing with barely english speaking tech's really soured me. I would never buy a dell again.
@salpi234 жыл бұрын
motherboard on mine went out in under 2 yrs... I got an hp and it breathes heavy like an old man.. I do have a Dell from like 2007 that still works... not great. But, a tank compared to Laptops of today. I've spilled beer on it, dropped it, ect. it still kinda does what's needed.
@PatrickMcAsey4 жыл бұрын
There is no apostrophe for the plural! 2 or 3 *Dells* !
@colesherrill74724 жыл бұрын
I used to work for a dell call center. Its an aweful company internally. All the non managers are outsourced, overworked, and when they cant squeeze more out of you they fire you. I know i sound salty for being let go but its shit pay for way too much work. i was refused an accomidation for my physical disability by the HR manager. By the time i was let go i was taking tier 1 and 2 cell phone calls, tier 1 and 2 computing calls and a internal section called LOBAS. Worked there for 1 and a half years and was in the top 10% of stats when they let me go.
@chipblock28544 жыл бұрын
I have a similar story. I bought my last Dell in 2002. It had an issue with the sound board. I called their tech deparment (of course someone named Jack from India) who said it was a software issue and it wasn't their problem. Funny thing is that all the software was what came with it. So I called the sales department. That guy gave me a phone number to a tech in the US. He ordered a new board and told me to keep his number.
@Wahinies4 жыл бұрын
They don't make em like they used to. I have an Optiplex that should be in a museum with fire damage throughout its chassis and water damage from putting out the fire. Still runs including the original hard drive. Meanwhile a skylake optiplex had its mainboard die within two years, then the power supply went out taking two memory modules with it.
@worldofai-games10362 жыл бұрын
I never thought of Dell being #1. I still use Dell today (Alienware laptops) and I like how I am able to find used parts should something break on the computer. Many cheaper computers don't have a market for replacement parts and the whole PC is trash if anything breaks. For some reason, I see Apple Macbooks as a bigger threat to eat Dell's market share. I see lots of people using them (I'm talking teachers, college students, and even tech people) and they always look down on me for not "getting with the times". Apple is thought of as leading the way into the future with other brands catching up.
@MrRobarino2 жыл бұрын
Apple has never really been a threat in that market. Apple currently sits at 7% market share while Dell holds 28.5% . Apple has never gotten more then 10% market share in the home PC market.
@vivek_v8 ай бұрын
I certainly wouldn't trust college students to make wise financial decisions...
@DustinBKerensky976 жыл бұрын
I was a Dell owner, fan, and IT professional in the early 2000's and watched the downfall first hand. For me it was when they outsourced all the customer service and went from having some of the best customer service to the absolute worst. It's about the same time up I upgraded my Laptop from the old high quality model to their cheaper lower quality gear and had to rely on the customer service that we no longer there. It totally burned me and I've watched as Dell tries to squeeze every drop of profit out of all their industry and it doesn't work because it alienates the customer.
@mikehesq0076 жыл бұрын
Dustin B yeah no kidding!! The service is now crap!!!!!
@linoornano45856 жыл бұрын
You are absolutely correct about customer service. I remember making those calls to customer service it was really bad.
@uzefulvideos34406 жыл бұрын
But they still got the best mobile workstations.
@kevinparsley68066 жыл бұрын
mr dell got what he came for. its whatever now.
@verdatum6 жыл бұрын
In my industry (DoD govt. contracting), Dell is still HUUUUUUUGE. Certainly, HP is their chief competition, but that's a story in itself. HP used to be a waaaay more awesome company. Their test equipment used to be THE BEST, and before they merged with Compaq, their customer service and product design was all TOP NOTCH. Today, consumer HP is frequently pretty weak. When I'm stuck doing physical stuff, I prefer working on Dell equipment to HP. It's better designed, it's more thought out to be serviceable. Dell just sorta bailed on the consumer market and focused more on the business side of things. Their servers and workstations continue to be fantastic.
@picklerix61626 жыл бұрын
HP kept the Compaq business desktops and Compaq servers (which were superior to HP's offerings) and dumped the Compaq consumer PC's. Most of the Compaq employees working in the consumer group were either laid off or absorbed by other groups in HP. If you noticed a weakness in HP consumer PC's, it probably had nothing to do with the Compaq merger. In my opinion, HP did the right thing since HP was much stronger in the consumer area than Compaq. HP spun off the test group to become Agilent. Again, that was a good move on HP's part.
@DROIDFARM6 жыл бұрын
Selling computers to companies vs. Consumers is a good idea as corporate customers are way easier to work with than consumers.
@wschippr16 жыл бұрын
verdatum Dell also switched to marketing to gamers, not sure if that is a good strategy or not, but they did it.
@Babasueys_lunch6 жыл бұрын
I completely agree. Comparing consumer spec vs enterprise spec hardware, sales or market share among one or more competitors is like comparing apples to oranges. That's because they don't target the same market.
@owennolan50236 жыл бұрын
your correct , money is not in PC' s but rather enterprise offering and services , I have heard Dell being descriped as a logistical company rather than a tech company first , this is because of their 24x7 offerings with onsite repair is most countries in the world .. the other vendors just mimic this
@jeepman43466 жыл бұрын
The reason Dell went south is that they started selling crap. The last (and I do mean LAST) 2 Dell laptops I bought were defective out of the box. Literally. I opened them, turned them on, and they failed. I spent hours and hours and hours on the phone with what they laughingly called "Customer Support, less than affectionately known as Dell Hell." They adamantly refused to replace the machines, but did eventually make required repairs. It certainly left a bad taste in my mouth. BTW, I'm typing this on my HP. Suck it, Dell.
@Eternal_Tech6 жыл бұрын
+Jeep Man Dell offers are 30-day return policy, so you can return a Dell product for any reason within this time period. From a defective computer, not liking the build quality, purchasing another computer since you ordered the Dell, to just changing your mind about wanting a new computer, Dell will accept the computer back within 30 days. If you purchased a system from Dell and it did not work upon arrival, you could have just returned the computer. I am a tech consultant who often recommends Dell and there have been a few cases where the system was defective out of the box. In these cases, Dell always accepted the return. However, I usually have my clients purchase directly from Dell. If you purchased your Dell laptops from another retailer, such as Best Buy, Amazon, etc., then the return policy of the retailer would apply.
@jeepman43466 жыл бұрын
Both purchased directly from Dell, and they did, indeed, refuse to replace them. I could have returned it? The reason I ordered was that I needed a laptop. I didn't want to return it - I wanted a working laptop (that I paid for,) preferably without spending a week on the phone. Alas, it was not to be. BTW, the second laptop did eventually work, but it took Dell 2 tries to get it operating correctly.
@lexxynubbers6 жыл бұрын
Very similar to my experience. I used to buy Dell, but then my last 2 purchases resulted in a total of 6 repairs and returns. I have had no problems at all with any of my HP and Lenovo kit. They also changed to an offshore Indian sales force, who continue to irritate me to this day.
@Elementalism6 жыл бұрын
We buy latitudes in our corporate environment. I'd say half of the laptops complain about nor having a big enough power supply eventhough it is and is what is shipped with the laptop. Not impressed.
@jeffreysmith49656 жыл бұрын
You are spot on. See my comment above.
@Turbs949453 жыл бұрын
"You're Getting A Dell" sounds an awful lot like "You're Going To Hell"
@mustangs-marketing6 жыл бұрын
My first new computer was a Dell desktop. My middle school and high school self put it through hell in back. Upgrading video card, Ram, tipping dvds to an ipod...questionable websites. Man, I miss that rig sometimes. I might buy a shell and make a nostalgia machine out of it.
@rvbrexer6 жыл бұрын
I never bought a "branded" computer in my life, why? I suppose because no-brands are cheaper, and the components are the same, often even better, because they use retail parts, not cut-off underpowered OEM custom made versions.
@eliubfj6 жыл бұрын
Good old days for sure. Nothing better than a three minute boot up for that windows 98 welcome
@rvbrexer6 жыл бұрын
@Walker Glover exactly, brand computers charge more for the same parts, and even if their oem versions are not cut-off, sometimes are diverse enough that the generic manufacturer's drivers don't work, so you're stuck with their drivers, wich get rarely (if ever) updated, and when a new OS comes out some components may not work anymore.
@thedevilsadvocate52106 жыл бұрын
rvbrexer What do you think you're better than me?
@rvbrexer6 жыл бұрын
@Walker Glover we call(ed) them "assembled PCs", they have no name because they're put together in little PC stores by the store owner, my first 2 PCs were like that, then I started assembling myself. I said "called" because I don't know if these little stores still exist (they probably moved to e-bay).
@BigSleepyOx5 жыл бұрын
Can you do a "What happened to Gateway2000" video? :)
@fjames2085 жыл бұрын
Yes
@NicholasChorba5 жыл бұрын
Please
@MrPortcityMafia4 жыл бұрын
Windows Xp as well
@KameraShy4 жыл бұрын
Gateway's were solid machines. Also built with off the shelf components. I recommended them to clients. I think their decline began when they opened all those stores with all the accompanying overhead and problems. There was another company that did well selling computers by mail and went down the tubes after opening stores. Can't remember the name offhand.
@melvinkeller14664 жыл бұрын
Dell did
@Kangaroo-Flavored-Shoelaces5 жыл бұрын
What really sucks about DELL is that every time you want to speak to someone in customer service or have a tech issue, the phone call is transferred to someone in Pakistan or India. I’m sorry, but I want to speak to an American who understands what I’m saying, not someone speaking broken English.
@10INTM5 жыл бұрын
I'm not saying there's anything wrong with your gripe or anything wrong with you making it, I just find it kind of funny that you yourself descend from there where those languages were being spoken probably one or two generations back.
@subnow48625 жыл бұрын
XD
@tymobile56475 жыл бұрын
@@10INTM I actually searched family name parvatika and you are right, this dude is actually desend from this region, lol this is funny, like RICEGUM funny.
@Hwyz4475 жыл бұрын
You can speak to an American the day Americans start working for 500 Dollars a month. You can speak to an American the day, Americans decide to mind their own business and stop destabilising nations. You can speak to an American the day America stops funding rogue nations
@RuiRuichi5 жыл бұрын
@@Hwyz447 Or just go outside. Your options are over dramatic and time consuming.
@RellyOhBoy11 ай бұрын
I'm in the IT business and I can tell you that Dell EMC is very much alive and active in the Enterprise server space. I'm reminded of this every time I run a service call in a Data Center.
@FoxFire12815 жыл бұрын
Hp are junk. All the hps i had would fall apart once the warrenty failed. Dell computer I bought is still going strong.
@shahmizi15095 жыл бұрын
for real bro, i bought hp 10 after 1 year its suddenly power off, warranty already end, they say i fry my cpu and they will not responsible for that.
@glowknight25 жыл бұрын
yah my dell xps 17 still going strong and its 8 years old, my dad bought an hp laptop and the fans, the hdd, and the screen all encountered problems by the 3 year mark. Dell still goes hard, theres just too much competition nowadays for one company to have computers monopolized.
@gentuxable5 жыл бұрын
Well for some years after they bought in compaq those business machines weren’t that bad but it was only short lived around 2001 until 2007,
@fxght5 жыл бұрын
its true my screen on my hp died 1 week after warranty and they said its my problem fuck hp
@austing43215 жыл бұрын
HP's past 2011 have actually been receiving better reviews and feedback than recent Dell PCs. The XPS line has some real widespread problems which are fairly evident in their reviews. Just go on Google Shopping and look at the star rating, it's crazy! Get out of the past. My Envy is 8 years old and is still being used heavily to this day.
@Xpert566 жыл бұрын
The story of Dell's Owner/CEO is amazing. I would tell everyone to read it. The video is well explained.
@eldojoseph87186 жыл бұрын
Is there a book?
@Xpert566 жыл бұрын
@@eldojoseph8718 yeah there is search on Google.
@godofthisshit5 жыл бұрын
I'm not buying it. Edit: The story that is.
@catdogfishdogcats5 жыл бұрын
@@godofthisshit Lol, I don't think whether you buy the story or not validates or invalidates the story. The truth is out there, all you have is the ability to persuade yourself and others to believe that your story of the truth, which you basically make no attempt at doing. Well, you open the question, so there's that.
@godofthisshit5 жыл бұрын
@@catdogfishdogcats I just looked it up. He born to a stockbroker and a orthodontist and received government contracts. These self made stories 9/10 don't pan out.
@kablstr14516 жыл бұрын
We could have had Dell rolling in the deep
@BattleOverride8566 жыл бұрын
I see what you did there.
@wrnchhead766 жыл бұрын
Lmao
@person74286 жыл бұрын
Dell is on the rise again since they went private.
@spencercarruth97066 жыл бұрын
Person74 Apparently Dell is going public again so they can get more capital influx
@TasX6 жыл бұрын
Yeah, XPS laptops are really great
@jong93796 жыл бұрын
yup. Their recent laptop introduction are great and I am typing from one of them :)
@michaelyun24076 жыл бұрын
Their laptop these days aren't so bad. I had one good for video streaming.
@jaxw26286 жыл бұрын
Mine which I got less than 2 months ago won’t stream videos and goes to the blue screen after a minute or two of it.
@tamasvarga676 жыл бұрын
So this Dell guy is a real ‘self made billionaire’...
@jcnot97126 жыл бұрын
Tamas Varga y’know, they always embellish these ‘ceo origin stories’
@kevinparsley68066 жыл бұрын
i'm just happy to see a person that can actually say he is a great business man, and its true. THIS is a business man. not a con man masking himself as a business man. no lofty stories about being self made when he's not. no voice at all. i can think of one not-self made millionaire i would like to lose his voice, and phone.
@henkwilliemadriannusvander19556 жыл бұрын
Yes, and he did not get a million dollar "loan" from his dad like Donald Trump
@lukeb00306 жыл бұрын
no collusion
@lukeb00306 жыл бұрын
Super T - you forgot to mention, there is no collusion, none what-so-ever. If anything, the democrats colluded
@Javadamutt6 жыл бұрын
I think you glossed over or completely missed a lot of the story. 1. HPs rise was fueled by enterprise. They controlled so much inventory especially in that enterprise space that they could easily undercut Dell. At the time many high volume low profit companies went belly up and those in enterprise needed to offer more than just computers and servers. They needed to offer support, deployment and even services or tools for management. Dell simply couldn't compete with HP 2. The rise of Apple and tablets further transformed the PC space. People wanted more quality due to the success of the Mac book and Mac book air. Further these devices became status symbols and Dell was always a poor mans toy. Smartphone and Tablets shrunk the PC market meaning high volume sales wouldn't work plus those devices didn't need a charger to survive more than 2hours 3. Buying the company back meant Dell could move away from high volume low profit to products with better margins. During that time they produced the XPS 13 and 15 ultrabooks which are arguably one of the best windows laptops out there. Shareholders would have prevented the company ever making that move.
@RobertMorgan6 жыл бұрын
"the XPS 13 and 15 ultrabooks which are arguably one of the best windows laptops out there." *[scoffs in Thinkpad]*
@Incognitus-Umbra6 жыл бұрын
Agreed, but we should also remember how that rise in enterprise came to be. The absolutely stunning/ruthless/amazing job HP did to cut Dell off from their enterprise sales generated via EDS. When EDS was still around they and Dell shared 2 or 3 board members. EDS used Dell internally and more importantly EDS recommended Dell Enterprise hardware in their consulting. HP wanted to force Dell out of the enterprise market and moved to do so by buying EDS. It was a double whammy, Dell lost not only EDS corporate business and their recommendations but now EDS used and recommended HP instead. I would imagine it would make a good business PHD thesis paper. Also, note this move was done by HP not only to cut Dell off but Cisco as well who were also benefiting from EDS enterprise networking recommendations.
@CandleKern6 жыл бұрын
Interesting points! :O
@kevinparsley68066 жыл бұрын
this is a great thread
@Incognitus-Umbra6 жыл бұрын
AA Sharp I have no idea why my name is in your comment, it is good info but, my comment is about an event nearly 10 years ago.
@greglj4 жыл бұрын
I have purchased many Dell laptops and desktops for personal use and business since 2005 or so and I have never had a bad one. I still have 3 old Dell desktops and 3 old laptops that still work well for what they are. I recently purchased a Dell Rugged laptop and it is pretty awesome as well.
@stulys93496 жыл бұрын
What happened? Simple they forgot the real meaning of the word CUSTOMER SERVICE.
@charlesmcgehee32276 жыл бұрын
Absolutely right. I don't think they ever looked at Customer Service as a support feature. They always saw it and acted on it as a way to make serious money.
@mosestewelde81635 жыл бұрын
@@charlesmcgehee3227 Dell has excellent no questions asked support in my opinion. They overnighted a FedEx box after I broke my 24" ebay used monitor and I had a replacement the next day after the incident. Granted it still had warranty.
@mosestewelde81635 жыл бұрын
@@charlesmcgehee3227 It was a used monitor I bought from someone on eBay and I broke it swinging a broom stick. I contacted Dell and got a new replacement. Dell and Lenovo have excellent customer service especially considering that Apple's is the worst in the business. Even when it is out of warranty they charge you a reasonable price to fix it. TBH I have no idea why people are complaining.
@ReCkLeSsErr0r5 жыл бұрын
EXACTLY.
@oldfag_adventures5 жыл бұрын
i feel like it wasn't customer service and you're just whining
@metalpachuramon6 жыл бұрын
Well you gotta hand it to Dell, he was actually living the dream, I mean how many people do we know today that drops out of college and succeeds even remotely like this?
@jacobbagger16 жыл бұрын
Steve Jobs...
@tungsten83326 жыл бұрын
Jake Bagger That’s not a lot of people.
@lfarru6 жыл бұрын
Bill Gates
@wschippr16 жыл бұрын
metalpachuramon Most tech giants from the 80-00's
@voivod68716 жыл бұрын
Yes but how many people complete college or university and achieve nothing? Higher education is a busted flush nowadays what company would want to employ an indoctrinated liberal snowflake who has to run to a safe space every time someone says something they don't agree with?
@mellyr25846 жыл бұрын
Wednesdays are for company man ❤️
@VividReads4 жыл бұрын
I think Dell have been doing really well in the past couple of years. My current machine is a Dell and when I decide to upgrade I plan to buy another one because I am happy with quality they provide especially compared to HP and Asus for examples. I've been checking out their XPS series and with the 2020 update they have really upped their game. Dell no longer sells budget computers. They are focusing on premium business laptops as well as the gaming industry with their Alienware. And this is just the PC branch not to mention all the services they provide.
@socmonki4 жыл бұрын
they bought alienware and then cheapened them. tech support for alienware used to be in america, they outsourced it. totally ruined it. i remember when dell bought them, they said "were going to still be alienware, dell just allows us to buy parts cheaper!" yea, it didnt last long. just build your own pc. you get better parts, cheaper, and arent held back by proprietary hardware. my main computer is going on 10 years, and with a graphics card upgrade is still playing current games. try that on a dell, or alienware. wont happen.
@Luyco4 жыл бұрын
I have the xps 8930 tower and it was great until a year after I bought it, coincidentally that was also when my warranty ran out. It started to freeze and is now in repair, turns out the processor has some sort of problem? It's still not fixed. It might just be my bad luck though, because I generally like Dell!
@Relatablename2 жыл бұрын
I wish I could agree with you, but the experience I've had with them has been shocking. First I buy a laptop for $2300 via paypal, the next day they email to say they have a payment error which shouldn't happen. I call today to ask what happened, they tell me they got it only to charge both my paypal and my bank account! Effectively I've given them $4600 and have to wait until next week for them to figure out how to do a refund. Took 10+ calls, half of which didn't even go through because their answering machine sent me to a dead line and not the extension number for customer care. They're not malicious, but god they are hopeless.
@VividReads2 жыл бұрын
@@Relatablename sorry but who uses PayPal in 2021? Their security is really bad and this has happened to me in the past with other business. Problem wasn't with Dell, it was PayPal where the issue lies. Also when buying a pc/laptop I never buy directly from the manufacturer, resellers tend to be more trustworthy here in the UK and Europe in general (if you know where to look).
@VividReads2 жыл бұрын
@@Luyco I know it's been a year since you made your comment but just heads up if your based in Europe you are entitled to two years guarantee by law. If they want to give you only one, just mention the customer rights act and they will quickly deal with the issue.
@0neinch6 жыл бұрын
Do Gateway computers
@rmason43586 жыл бұрын
d1ngleberry and include the Irish operation.
@alanmaier6 жыл бұрын
In the early 2000's when Dell was at its peak, 2 bad things happened. First their customer service could not keep up with demand and as a result it deteriorated. Secondly and surprisingly - Dell started to blacklist buyers who purchased too many PC's, customers who Dell felt was suspicious for whatever reason. Dell maintained separate consumer and business markets, providing excellent technical support to the business class and education market while letting consumer markets suffer. I suspect much of the falling from grace Dell ran into was the consumer market walking away and switching to tablets and other brands of PC. Plus they clearly had a Y2K peak rolling out solid performing systems that lasted the consumer market rather long (business market would have leased their computers and had a pre-set rotation that provided clean refurbs to the consumer market. I am typing this on a Dell that I bought at a bricks and mortar store, and it is nothing special.
@steveneighner75438 ай бұрын
Their customer service and tech support were being told what to do by college students who learned marketing but were put in charge over everything in the company of which they had no knowledge. The phone support you got had between 16 to 19 minutes from the moment you got on the phone to get you off it and if you got tech support, it would often take up to ten minutes to get the customer set up where they could open the computer and then nine minutes to do thirty minutes of examining what's wrong with the supervisor often hanging over their shoulder either pointing to the clock on their phone or tapping their watch. They had a hotline to send out a tech often for no other reason than they forgot to plug in their computer and couldn't get the power button to work. You would not believe the level of incompetence running that company by 2006 when I hired in but once you hired these people, they refused to learn anything because they were almost always way to arrogant, making mistakes all over the place, cheap as hell, and either over designing the computers when they had no idea what they were doing or telling the designers what to do which is when their computers truly became garbage with all the rest of us working for the company trying to tell them what was wrong but since these people were the ones we were telling... well, you can gather nothing was done about it. The turnover rate for employees was enormous and the stress was so bad from all the angry customers and having about 19 minutes to get them off the phone that people were literally falling out of their chairs and being carried to the hospital while angry customers were calling in ten to thirty times (I kid you not) for the same issue that wasn't resolved. That's what you get for hiring people who didn't know what they were doing, wouldn't listen and were too arrogant to learn because they were college graduates and knew everything when they might have known marketing but nothing about the actual product. I guess that actually started with the success of the Dude commercials but when Michael Dell left the whole thing began to collapse.
@MemeInsider6 жыл бұрын
“Company Man, bigger than you know.” 0w0
@whiterice35306 жыл бұрын
whats this?
@jamesomally70386 жыл бұрын
UwU
@glucoseguardian16743 жыл бұрын
My very first laptop was a Dell inspiron that my dad brought me back in 2011. After 10 years it still runs fine. Out of all brands laptops I’ve seen, Dell has best in industry screen and their customer service is surprisingly good. And they’re back with their high end laptops in recent years, Dell is making a comeback
@D402S10 ай бұрын
I'm still using my dell inspiron from 2009. I can't let it go. It's my childhood :'(
@ch.illmatic8 ай бұрын
Still using my dell alienware m15x from 2009!
@grant1336 жыл бұрын
Sears filing for bankruptcy in the near future, they're in the process of applying for it right now. Care to cover it?
@mrsone20006 жыл бұрын
Grant pull Ljubljana o iknpbkbkbok
@BDTech96 жыл бұрын
All of their stores shut down in Canada a few months ago actually, quite sad.
@grant1336 жыл бұрын
It is kinda sad! So much history, man.
@red__guy6 жыл бұрын
Wow, family guy predicted that
@brianw6126 жыл бұрын
Sears Canada went bankrupt then finally closed the last stores about a year ago. Surprised they are not gone in the US after hemorrhaging money for nearly a decade.
@LazyRunner-rf3jc6 жыл бұрын
What about the capacitors of death they had. I was swapping 5 to 15 dell motherboards a day and it was I believe the GX270, GX260 models. We were told that Dell took a big hit for that. A subcontractor in Taiwan over filled some capacitors and these were used on various motherboards. Apple and HP were hit a little, and Dell took a bigger hit.
@williambaldwin93466 жыл бұрын
That wasn't Dells or Apples fault, a bad supply was out of their hands.
@beanshady6 жыл бұрын
This happened to us as well with our GX270 models. Dell called it a "proactive replacement" of the boards in these systems rather than recalling them to prevent another stock price collapse like they had with those laptop batteries catching fire. We stuck by them however and had great results with later models, especially the 7010 model. But the 7020 models were subpar and we ended up going with Intel NUCs after those.
@beanshady6 жыл бұрын
@@williambaldwin9346 I agree but the manner in which Dell did not inform us of the known issue until after we called several systems into them for repair was unacceptable. They were fortunate that we elected to stay with then after that board replacement situation.
@LazyRunner-rf3jc6 жыл бұрын
Dell had a problem with their motherboards on those 2 model. I was IT that normally spent 100's of millions per year in new roll outs. I worked IT since 1985 and I don"t now because of disease. I was certified by Dell and always liked Dell, but the capacitor problem did occur. en.wikipedia.org/wiki/Capacitor_plague DELL replace motherboards quickly and without question. "In 2005, Dell spent some US$420 million replacing motherboards outright and on the logistics of determining whether a system was in need of replacement" I was with Lockheed Martin at that time.
@9HighFlyer96 жыл бұрын
@@LazyRunner-rf3jc I don't think anyone was denying the capacitor problem. They were saying that it was a bad supply and it wasn't only Dell. Everything with electrolytic capacitors from the mostly off brand Chinese and noname Korean suppliers was affected. Dell just took a huge hit because the large market share they had. Those bad caps kept me from being homeless during 08-10. Flipping TV's from Craigslist was pretty good money for a while. Free or almost free TV a few dollars in parts and $200 profit.
@ShepardDrake6 жыл бұрын
I'm watching this while in the office at Dell. 😁
@uncletom706 жыл бұрын
John Anderson I live close by. Do most employees at Dell telecommute? Rarely see many cars in the huge parking lots
@AmazingThor Жыл бұрын
The quality of their hardware and customer service dipped so abruptly it was astounding. I was working for an all Dell company at the time and within 2 years we switched out every PC with an HP.
@steveneighner75438 ай бұрын
Dell started hiring people straight out of college for administrative jobs and even had to create a hotline just for them for simple issues like they forgot to plug in their computer and when they were pushing the power button it wouldn't turn on so we sent out techs and they almost always called us back laughing that these high paid geniuses didn't know the first thing about computers. Their designers were the same so you literally had people who didn't know the first thing about computers either designing them or telling the designers what to do. Do you remember the capacitor issue? They were buying the damn things in bulk for less than a cent each and thought they were saving a fortune but then all the calls started coming in and like you said, it started abruptly when they instituted new hiring practices to hire out of college and put them in administrative positions with no experience and often no knowledge of what they were doing as most were in college to learn marketing, not computers and Dell was putting them in charge over everything beginning with incentives then President Clinton helped to create to get employers to hire more college students out of college... by the time I hired on there were mistakes happening everywhere and then came the big capacitor fiasco they wouldn't listen to anyone about and like you said, almost immediately everything crashed abruptly. They just would not listen to anyone until Michael Dell took back over and fired a bunch of them but by then it was too late as all of their bad policies and arrogance had ruined the company's name and they lost a lot of business where no one will ever trust the Dell name again and any hint it's a Dell even in a different box and they will not buy it.
@aleekamoskowitz7436 жыл бұрын
Could their less emphasis on R&D costed them in the long run? Sure, they sold products on the cheap, but when you’re not following trends or coming up with new innovations, you’re going to get stuck behind.
@sonickiller3606 жыл бұрын
I love my alienware 13. It has actual cooling, it has specs that makes sense (e.g. not having a 1440p screen paired with a 1060), and it has a 4 hour battery life. When the motherboard got fried they sent somebody to my house to fix it which I now find all the more interesting knowing now that they were one of the first to pioneer this practice.
@flyinghigh20006 жыл бұрын
I own many dell laptops over the years. Old xps 13 m1330, Alienware and the new xps. They don't have the best engineering as my hp last longer out of warranty. Their consumer service is the only reason I bought Dell. Repairing it at home is the best thing ever and they do it in nearly all the country theyre in. However for corporate use I found HP and Lenovo is better as their service is faster.
@HolyShtWrestling6 жыл бұрын
Nah Yeah welcome to the world of gaming laptops
@105090546 жыл бұрын
@ So you can play anywhere?
@UmbreonGurl6 жыл бұрын
sonickiller360 I had a similar experience with my alienware. I had a corrupted hard drive and they sent someone to replace it. Had a great experience with their customer service.
@alexnowosielski436 жыл бұрын
I have that (the Alienware r13) it is amazing
@dominic49816 жыл бұрын
Please do decline of toshiba aswell
@donaldlincoln20336 жыл бұрын
RIP there computers
@jaxw26286 жыл бұрын
They were never that good
@imnotyourunicorn916 жыл бұрын
That would be neat Toshiba also makes CT scanners
@MyKharli6 жыл бұрын
all that Toshiba bloatware !! They ran pretty well once you removed it all.
@briangriffith45746 жыл бұрын
Their mid 2000s flat screen tvs were awesome
@CitrusAviation4 жыл бұрын
I left Dell for Apple several years ago and have not looked back. The only PCs I have now is an ASUS ROG gaming pc.
@tongobong13 жыл бұрын
I am just going to leave the expensive and slow Apple crap because of the latest macOS for a new PC and I am sure I will not look back.
@moonreft6 жыл бұрын
Proprietary motherboards killed them for me, in a world of swapable parts it was the only machine that tried this strategy.
@chewsir6 жыл бұрын
Can you elaborate?
@moonreft6 жыл бұрын
As an end user you couldn't upgrade the machine it became trash as the end of its life. Go over to Ebay and type Dell motherboard and you will see all the convoluted shapes they used. The key word here is ATX, Dell used non ATX which was the industry standard since the late 80's
@chewsir6 жыл бұрын
Ok. I used Dell systems in a business environment where upgrades were typically RAM, hard drives and expansion devices.
@frtard6 жыл бұрын
Yeah, for commercial applications Dell can hardly be beat.
@SSchithFoo6 жыл бұрын
*beaten
@brianhoward92176 жыл бұрын
Great video - thank you. I feel something you didn't address (or if you did it wasn't detailed fully) was that Dell stopped, at some point, offering comprehensive configuration options on PC's and laptops. At one point very early I recall that HDD's processors OS, RAM, EVERYTHING was customisable. Not so now and not so for a long time now. That customisation stopped around 2010 or a bit earlier and it was the main reason I stopped buying DELL computers. A further thing that alienated me (hey - you didn't mention the Alienware computers either!) was the support centres AND the sales people - all in India or some such place. Communication difficulties became the order of the day for me. It took over half the phone call at times just to discern what the hell the Dell person was saying the accents were so broad and indecipherable. Anyway, I could have possibly persisted with that BUT the end of customisation on the web site when buying was the real show-stopper for me. To this day I don't know why they cut down on the options so much. The upside is I leaned how to build my own computers and whilst time consuming is much more satisfying. It used to be VERY convenient to buy a DELL though! Thanks again for a great story!
@wyldbladze6 жыл бұрын
I quit buying off the shelf / special order PCs as well. Built my Computer like 6 years ago and it is still going strong doing everything I need it to. I still bought a HP laptop for the wife at Walmart for the wife to surf the web and do social media stuff on. It does what she needs. Plus, I don't feel like learning how to build laptops.
@brianhoward92176 жыл бұрын
Yes Zakky, I know. However it is only a former shadow of itself and as I mentioned in my comment it is no longer "offering comprehensive configuration options" - it is only offering VERY basic choices.
@bibasik76 жыл бұрын
Don't Expect Long Life Dead Electronics Lesson Learned
@MoonwolfeConsulting6 жыл бұрын
Yep, almost as big a joke as the LeNOvo "Think twice before buying because you're gonna get monumentally ripped off " Pad.
@justenough7306 жыл бұрын
Ford must have made Dell
@ditpook Жыл бұрын
My then girlfriend bought a Dell, turned it on, and it showed there was a virus on it already. She got on the phone and talked to a girl in INDIA with the worst unintelligible accent mispronouncing and syncopating the English language to the point that my girlfriend packed it up and shipped it back. 2 days later I bought her a Thinkpad and it functioned perfectly from day 1.
@kostasmoros95346 жыл бұрын
Great vid! You really should do Glock at some point. Some Austrian who had no history in firearms made what is now the most popular pistol in the US, probably the world. Lots of fun drama and intrigue too, including an attempt on Gaston Glock's life.
@h1vs616 жыл бұрын
Watching this video from my $2700 Dell XPS 15
@evilbred9746 жыл бұрын
Peasants. Only fools buy gaming laptops. PCMR means desktop.
@jakeburns81216 жыл бұрын
@@evilbred974 you are sad
@knifeyonline6 жыл бұрын
@@evilbred974 it's not a gaming laptop, it's a laptop worth thousands of dollars with a $170USD graphics card. Any games would be bottlenecked severely.... I guess some dummy might buy it for gaming but that's not what the laptop is made for at all.... you could buy a laptop for half the price that would game the same.
@imbhulu6 жыл бұрын
watching from a phone
@AfroSunshineX6 жыл бұрын
from my 2700 alienware desktop. righteous
@davidcann43293 жыл бұрын
I've owned a couple of Dell computers myself, one is an XPS 1810 and the other is an XPS 2720 AIO, both are still going, although both had engineer callouts during their warranty and I had to send the XPS 2720 off to Germany for a major repair (the screen failed) a couple of years after it ran out. The organisation I worked for bought various Dell desktop and laptop models, but moved to another manufacturers products as they were cheaper. I'm just hearing from others that the quality of the components and the build is not as good as it used to be. Other companies have caught up and overtaken in what they offer, hopefully Dell will improve and produce some real decent models in the future.
@egriff116 жыл бұрын
you forgot that during the 03 to 05 era, they really got nailed by the substandard capacitors that where used at the time. It caused a lot of motherboard failures and the clamshell cases caused overheating issues. I was an outsourced Dell onsite tech from 03 to 06. It was rough, the customer service was horrible.
@lennon24906 жыл бұрын
Watching this on a Dell laptop
@jaxw26286 жыл бұрын
Would be if mine hadn’t broken (and I haven’t even had it for 2 months)
@pcFOREVER891006 жыл бұрын
Watching on my XPS 15 best laptop I've owned
@amaxlite6 жыл бұрын
@@pcFOREVER89100 yea, I clicked on this b/c I thought it was odd - they are producing the best windows laptop on the market right now so the title doesn't make sense.
@Amouselives3 жыл бұрын
I feel like this needs an update, a ton has happened since 2018 and very much directly in the way of what this video says back then.
@ericsanchez27742 жыл бұрын
Dell sucks even more now
@Amouselives2 жыл бұрын
@@ericsanchez2774 So insightful, who can argue with that logic?
@stevenbaum65555 жыл бұрын
The "Dude you're gettin a DELL" thing was basically a meme before the term "meme" existed. That's all. I read though that the kid from the commercial became a drug addict and was in and out of rehab and that's why you never saw him in anything else after the DELL commercial campaign.
@anniebethcohen6 жыл бұрын
I'm only saying this because I feel like I can't really brag about this anywhere else: My dad used to babysit Michael Dell. Lol
@johaunallen52846 жыл бұрын
Annie Cohen lies
@anniebethcohen6 жыл бұрын
Johaun Allen Haha I really don't have any way to prove it, but that's what my dad told me!! From what I remember, Michael was a kid in grade school and my dad was a teen. Their families went to the same synagogue in Houston, TX. I doubt Michael would remember my dad, but his mom would always come up to him during the High Holiday services to say hello (until she passed away a few years ago).
@aakashsarkar79946 жыл бұрын
How high are you ?
@amarbrar5656 жыл бұрын
I believe u...cuz they are just normal people who are popular and rich now...
@martinkuliza6 жыл бұрын
@Annie Cohen You story is not the same as mine, I know that and , you watch, in a little bit people will start telling me i'm full of shit MY POINT HERE IS THIS.... I have a friend that i went to school with , he's a celebrity now, A list (i won't say which one because it doesn't matter, but i will say if i said the name, you'd instantly know it ) we'll leave that one there i also have met many celebrities in my time on top of that another notable point in my life (At least for me ) was.... i accidentally (many years ago) go to know the cousin of Robert Plant (i didn't know here family at that time, i just knew her) there was a new years (some years back), she popped out some photo's and robert plant was in the photos, later she told me he was her cousin a few years after that , i got to actually meet robert at his house around 2ish in the afternoon and got to hang out at a family BBQ with them until later that evening now... i don't have proof either BUT IT DOESN'T MATTER i understand you're trying to brag.. hehe.... all good but i see some people here saying "I believe you" then other people saying "fuck you, you're full of shit" MATE, IT DOESN'T MATTER, it's all bullshit you know what you remember and that's all that matters i know who i know and i know who i've met LIFE IS FULL OF LITTLE EXPERIENCES AND WE SHOULD TREASURE THEM WHEN THEY HAPPEN it doesn't need to be proven, least of all on you tube to some stranger so... if it helps. i also believe you but i don't see how it matters as to whether i believe you or not BE COOL Hope this helps give you some clarity
@AlvisHerren Жыл бұрын
I had two Dells. A Dimension PC desktop in 2004, college freshman gift, and a Dell D610 laptop I bought refurbed off of eBay. I enjoyed both a lot.
@DogFoxHybrid6 жыл бұрын
I got a Dell right at the end of 2006, about a semester into my first year of college, and the problems were evident by early 2008. My basic laptop's motherboard died and the same thing happened with my then girlfriend's more souped up Dell laptop. It died right after factory warranty ran out, and I had to deal with Indians on tech support to get it replaced for half the price of the original machine. Unsurprisingly, I made sure that the new laptop I bought in senior year was not a Dell.
@nakor32946 жыл бұрын
In the business PC market Dell is still very competitive.
@AllFloofAndNoThoughts3 жыл бұрын
And gaming given dell makes alienware
@joriankell19832 жыл бұрын
That opening joke offended me. I expect an apology at the beginning of the next new video.
@SehnsuchtYT5 жыл бұрын
Back in about 2010 when I had a Dell, I had to call customer service and it was appallingly poor. The highlight was, after repeating it very slowly several times, the rep refused to take my phone number (of the phone I was calling on) because "it didn't have enough digits." After dragging on for several weeks, I realised they simply did not have the capacity to provide any form of support, so when buying another computer I chose a company that did.
@SehnsuchtYT5 жыл бұрын
@@andrew_koala2974 oh absolutely I agree, but with other companies I at least found politeness and some vague competence
@grannybird73655 жыл бұрын
Sehnsucht they not only didn’t help, but they did charge my debit card for no help at all. I’ll never buy Dell again
@davidc85435 жыл бұрын
Haha! I'm so glad I stumbled across this! I used to work for Dell back in 2001-2004ish? At that time, the company was trying to get into the laptop market. It was rough. The Inspiron? I think it was the Inspiron, was supposed to be the flagship laptop. It...was okay. The screen had some weird filmy look to it, the cd drive was problematic...we had a lot of returns. It was an improvement over the prior models though. I was talking to one tech and he had one come in where a fuse had blown out next to the screen. I'm sure the customer was not happy about this. Had another one with bullet holes through it. Mind you, this was Austin, Texas. XD Needless to say, the customer was less than pleased with the performance of the laptop. I personally had one where the ticket said the reason for the return was "Act of God" XD Again, only in Texas would any laptop be returned and accepted for a reason like that! Haha! If you're curious, I was a motherboard tester. We had racks upon racks of mockups to test motherboards. I was mainly in the refurbishment area. At that time, I remember Michael Dell's strategy at that time was gaining market share which lines up nicely, timeline-wise, with what you stated in your video. I think he was trying to crack into the China market. I may be wrong though. We also were starting to focus heavily into servers. Mostly for businesses that needed scalability. The system was supposed to make it easy to grow as the companies that were using it grew. It was a pretty easy system. Need more servers? Just slide another in. Was pretty slick. Anyways, it was a nice trip down memory lane for me so, thank you very much! And yes, I remember the commercials. Everyone at work groaned and rolled our eyes, but for the most part, we liked it. =) Oh, if I'm not mistaken, the Dell dude was busted for buying weed. Didn't surprise anyone. In my opinion, it just fit his character. XD Not sure if that was the reason those commercials started to fade out.
@TomCourtney6 жыл бұрын
You didn't even address the VMware purchase. The worlds largest virtualisation vendor. Just saying. But that may be a come back story.
@fightingfalconfan3 жыл бұрын
Never once seen the Dell commercial from the 90's. Back in 98 I repaired my first ever computer and ever since; I have built my own systems. Only owned two dell systems in my entire 25 year history of owning PC's. One was a donation from my high school for my school work at time time; and the other one was a second hand system that someone purchased for the CPU it had and put it up for sale on FB marketplace. If you count laptops in the mix I owned 3 Dell's. Their laptop models to me at least have a better aesthetic appeal then the desktop.
@porklaser6 жыл бұрын
Dell as a company has been doing very well. The personal PC market is what changed.
@tayskrilla6 жыл бұрын
porklaser uh no they haven’t. Most people are no longer even buying dells dude, the gaming era has started and they’re fallin out still due to people making their own etc etc
@kristopherdickson66066 жыл бұрын
Building your own PC is much better/cheaper(bit coin craziness driving up prices aside.) The fact that there are more and more PC gamers eats into the market. But the market is still much smaller than people who just want to buy laptops/pcs. I think theres just more competition and lots of people like buying Macs...
@porklaser6 жыл бұрын
@@tayskrilla You're not wrong. Dell's primary business is no longer home PCs. They're now heavy in to enterprise storage (They bought EMC), virtualization (They also own vmware), and are still big players in the business/enterprise desktop space. They've retracted from the home PC market, but the profits there are much more slim than they used to be. Take a look at their stock. It's a good performer.
@syxtinighn29746 жыл бұрын
Dude, I have worked there for almost 10 years. It's not about your shitty ass "Gaming PC's". They fucking bought Alien Ware fanboy bullshit. Dell sells for billions of dollars on servers and storage every years, kids. Your facebook and google accounts grew up on Dells. Show some more respect for technology you call for granted, prolly a millennial. Spoiled little rats.
@timhaas16 жыл бұрын
ROFLMAO
@Lawiah06 жыл бұрын
What happen to Digital Equipment Corporation (DEC)? What happened to Compaq? What happen to HP? Are we a computer in a box, or an IT consulting business?
@KaitouKaiju6 жыл бұрын
Compaq was bought by HP and the brand was retired a few years ago. HP is still doing HP things, ie. mediocre prebuilts, laptops, and printers
@wclifton968gameplaystutorials6 жыл бұрын
Compaq was latterly purchased by some other company and can now be seen on some laptops only sold in Argentina from what I've heard
@KTJohnsonkidThunder6 жыл бұрын
Compaq and HP merged a while ago. But the Compaq name was dropped years afterwards. Compaq as a company, didn't really make good computers to begin with.
@chrisgurney24676 жыл бұрын
When I worked in IT the two things that were guaranteed to come in were dead Epson printers and Dell's that were doing weird things....
@Wmabc123def6 жыл бұрын
Chris Gurney Amen
@evilbred9746 жыл бұрын
I can attest to Epson printers being garbage. Also Lexmarks were my most hated. Everyone thought they were good and I found them to be absolute trash, slightest bit of humidity and they would jam harder than a Bob Marley cover band.
@franklincerpico77026 жыл бұрын
They must have changed then since my organization runs 100% Dell and they all run great.
@jerbid_6 жыл бұрын
ive been in contact with dell laptops ranging from 2007 to 2014, and i can't say for their modern ones but their laptops during that time were garbage in reliability and to work on them (though to be fair, the 2014 inspiron i had was previously owned by a friend who,doesnt treat laptops well and, long story short, it had dead bugs in it.
@phokeydhoo89406 жыл бұрын
His organization probably runs 100% dells too. I can definitely attest to old Lexmark printers being trash. About 10-15 years ago, Lexmark, Epson, and Cannon were all rolling out absolute crap printers. I'm still not a huge fan of epson and cannon printers ( minus the large Cannon copiers; those are great ). However, Lexmark printers, especially their laser printers, are MUCH better now then they were a decade ago. Still, I normally recommend Brother and HP printers when asked, with the caveat being staying away from the lower end HP consumer ink printers.
@pauls45224 жыл бұрын
it didn't help that Dell was the accepting Intel's "Discount" payments in the mid 2000s when Intel was basically paying companies to only sell pcs with Intel CPUs.
@Luix5 жыл бұрын
dell decline? dell is a tech giant, VMWARE is probably the largest VM company
@konraddurz13374 жыл бұрын
Yeah but this is catered towards consumers. If thinking B2B, dell is the market leader in pretty much every category.
@ulrichleukam10684 жыл бұрын
The Problem is the debt. It took over $30Bil for Dell to acquire EMC and VMWare they will not pay off this debt in the next 20years or so. So all their profits for the foreseeable future will go to paying dept and not expanding the bussiness: Hopefully there is no financial crisis...oh...wait...
@penguin129024 жыл бұрын
Agree. Dell servers, EMC and VMware are not going anywhere any time soon. They lost some of the consumer market...
@icxcarnie4 жыл бұрын
>VMWARE is probably the largest VM company Not saying much considering there is almost no competition.
@Luix4 жыл бұрын
@@icxcarnie not copetition but really big
@KentuckyRanger6 жыл бұрын
Dell, for the most part, has always built a good system. I've used Dell for many years, and as on right now, I have 2 desktops, and 2 laptops. In fact, I'm typing this comment on a Dell Inspiron. While I totally agree that sales dipped with the advent of tablets and iPads, people are realizing, that in order to successfully edit videos and photos, the tablets aren't cutting it, and the desktop is making a resurgence. The biggest reason has to do with social media, like KZbin. Everyone wants to be the next KZbin star, and they realize, in order to stand out, they need to edit their videos. Smartphones and tablets just don't have the resources to handle it, and to get that kind of power on a laptop is very expensive, so welcome back desktop! That's my two cents... That, and a dollar will get you a cup of coffee at 7-11...😉
@mymavicproplatinumflights566 жыл бұрын
True but they are just as guilty as apple with built in expiration! The batteries as with most have timers that prevent them from working after so many charge/use cycles even if all the cells are still above 90% I have taken many Dell batteries apart to salvage the cells for flashlights and vape mods when tested them I found less than 1 in 50 that were not charging properly! They use good cells but force you to replace them way before they need to be! And you can’t just replace the rare bad cell because the little chip they put inside the batteries won’t let it power the laptops! Unless you have access to equipment to reset the counter! And there businesses laptops have a high failure rate on certain parts (something Apple is guilty of also) they start to fail when the warranty is up right after 3 years regardless if it’s used heavy or one. A week they all fail! I stopped buying Dell Precision laptops because of this! Don’t get me wrong when the wither are very durable and powerful but they aren’t the same as a custom built system ( I still have a I7 desktop I built in 2010 and it’s functioning just like new today) if it was a Dell it would have been dead years ago and a proprietary part that failed that’s no longer available!
@mymavicproplatinumflights566 жыл бұрын
you must have got a bad one! i have been using Dell for years and my only complaint is the Built In Self destruct Dell puts into there products! I don't Buy Their Business Products anymore because of this!
@KRich4086 жыл бұрын
@JoybuzzahzTV they were locked into a demo mode for the store display! Bestbuy and even Walmart does this on systems that allow it to prevent people from messing them up! Someone that should not be in the settings can mess up a system real bad making their job very hard. This is not new in big box stores!!! Even Circuit City did it years ago.
@KRich4086 жыл бұрын
@JoybuzzahzTV as far as your bad luck with Dell I don't know what to say unless they were counterfeit?
@KentuckyRanger6 жыл бұрын
Battery timers and counters ehe? Sounds funny, since one old Dell laptop I have is 8 years old, and the battery still works, and charges just fine. While the charge no longer lasts like it did when it was new, it still has a solid 2 hour run time. Chemtrails on the other hand...
@ChrisRobato6 жыл бұрын
I feel the video is incomplete and doesn't tell enough of the story. Dell's attempt to move into mobile and tablets was a failure even though they had one of the first true phablets in the world. Another problem is that their products can't distinguish themselves from the rest of the competition. Dell's online selling advantage evaporated once the competition did the same, and there was also the rise of Amazon and Best Buy. I think Dell is having some minor resurgence lately, having to do with selling Chromebooks.
@wschippr16 жыл бұрын
Chris Robato They also shifted from being consumer oriented to corporate.
@lpmoora6 жыл бұрын
The XPS 13/15 are fantastic at least
@owainkanaway83456 жыл бұрын
Well PC sales have been declining over the last 10 years because of the economic crisis, it's been terrible ever since the market crashed in 2008. Then during the Obama years, you had interest rates at 0% reinflating that bubble, and of course Obama lying about the economy, GDP, and everything else (oh and btw Trump is doing the same thing Obama is doing only worse). Gas prices are rapidly going up, the cost of an house is still overpriced. Cost of education/health care have all rapidly gone up since 2008, while people are leaving the labor force. The job market depending on what state and city you live in can be very tough. Then you have the problems in the PC sector. The biggest problem in the computer industry today that has been the same problem for over 20 years is the vendor lock-in towards Windows. In order for your computer to run, in order for your printer, your motherboard, your SSD, or whatever hardware you have, you want it to function it's most likely only compatible with Windows. Linux is not getting it done as an alternative and neither is MacOS, although I would say MacOS is the better out of the three, but Apple does not support open-hardware. And like you said Dell is not separating themselves from the competition. They are selling pre-build desktop with Windows (or Linux) that doesn't look any different than an HP, Levano, Alienware or some other pre-build comp. And prices are either the same or more expensive. Then you Michael Dell's love with Linux which is not getting anywhere, because most people think Linux is crap.