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Hello, Kitchen Story subscribers!
Today's story is about Ms. Song Eun-sun, a woman in her early 50s living in Nam-gu, Incheon. Ms. Song began her career as a kitchen assistant, earning trust and eventually managing the kitchen. She and her husband decided to open a restaurant together.
Initially, things went smoothly, but the COVID-19 pandemic led her husband to take early retirement. With his severance pay, the couple decided to open a noodle shop near a business district in Nam-gu, Incheon, where Ms. Song managed the kitchen and her husband managed the front of the house.
Just as the restaurant was gaining traction, a troublesome customer appeared. This customer used a delivery app to demand excessive services and portions and left negative reviews when their demands were not met. The continual unreasonable demands and negative reviews caused Mr. Song so much stress that he fainted.
Their two children decided to help their parents take legal action. The eldest son, a public servant, discovered that the troublesome customer was a colleague from work and managed to secure compensation through legal channels. Despite ongoing harassment, the legal approach eventually resolved the situation.
Ms. Song's restaurant now operates without accepting troublesome customers and prioritizes the health of its staff. This change has resulted in an increase in regular customers, and the restaurant is running smoothly. This story highlights how to handle difficult customers and maintain resilience in the face of adversity. If you have experienced similar situations, please share your thoughts in the comments.
Thank you for listening to our story until the end. Stay happy always!